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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00145176
Service Request Number: 26-00145176 • Address: 6808 CLIFFBROOK DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00145176
Address
6808 CLIFFBROOK DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-04-09T23:59:00.000
Status
Closed
Created Date
2026-04-08T12:50:36.000
Update Date
2026-04-08T12:50:42.000
Closed Date
2026-04-08T12:50:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gmNJPAA2
Lat Location
(32.94451406508150000,-96.78777437894716000)
26-00093251
Service Request Number: 26-00093251 • Address: S BELT LINE RD & C F HAWN FWY EB, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00093251
Address
S BELT LINE RD & C F HAWN FWY EB, DALLAS, TX, 75253
City Council District
8
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:32:34.000
Update Date
2026-03-09T14:35:53.000
Closed Date
2026-03-09T14:35:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aRwfOAAS
Lat Location
(32.67617813279555000,-96.60250697899178000)
24-00492127
Service Request Number: 24-00492127 • Address: 1540 WAGON WHEELS TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00492127
Address
1540 WAGON WHEELS TRL, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Boarding Home Complaint - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-12-19T00:59:00.000
Status
Closed
Created Date
2024-10-10T08:17:00.000
Update Date
2024-10-10T13:47:02.000
Closed Date
2024-10-10T13:47:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000CxAndAAF
Lat Location
(32.67960900445332600,-96.79770793056086000)
26-00016077
Service Request Number: 26-00016077 • Address: 1601 BAYLOR ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00016077
Address
1601 BAYLOR ST, DALLAS, TX, 75226
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-12T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:50:33.000
Update Date
2026-01-13T14:19:56.000
Closed Date
2026-01-13T14:19:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001P0gMvAAJ
Lat Location
(32.78107322655821000,-96.77608167715215000)
21-00863017
Service Request Number: 21-00863017 • Address: 1722 S HAMPTON RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00863017
Address
1722 S HAMPTON RD, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-09-23T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:44:01.000
Update Date
2023-06-09T00:01:57.000
Closed Date
2021-09-23T10:01:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000rLnCmAAK
Lat Location
(32.72701640900031000,-96.85680350014282000)
23-00071925
Service Request Number: 23-00071925 • Address: 1609 E 8TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00071925
Address
1609 E 8TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-15T13:57:16.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-02-15T14:00:31.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000005AXhFAAW
Lat Location
(32.75007826072041400,-96.80074862266578000)
24-00534358
Service Request Number: 24-00534358 • Address: 2615 HIBISCUS DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00534358
Address
2615 HIBISCUS DR, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-11-06T18:59:00.000
Status
Closed
Created Date
2024-11-04T16:43:13.000
Update Date
2024-11-07T18:34:03.000
Closed Date
2024-11-05T15:33:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HLh3OAAT
Lat Location
(32.81564894353187600,-96.69226353159905000)
26-00091367
Service Request Number: 26-00091367 • Address: 1617 HANGING CLIFF DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00091367
Address
1617 HANGING CLIFF DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T15:53:29.000
Update Date
2026-03-09T16:29:48.000
Closed Date
2026-03-09T16:29:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aEHa4AAG
Lat Location
(32.69632657224326500,-96.84769635096048000)
25-00574384
Service Request Number: 25-00574384 • Address: 1200 SAN PATRICIO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00574384
Address
1200 SAN PATRICIO DR, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-12-10T00:59:00.000
Status
Closed
Created Date
2025-12-06T13:47:53.000
Update Date
2025-12-07T21:54:24.000
Closed Date
2025-12-07T21:54:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001IFwdVAAT
Lat Location
(32.83997386303598000,-96.69444167197084000)
20-01081685
Service Request Number: 20-01081685 • Address: SYLVIA DR & THALE DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01081685
Address
SYLVIA DR & THALE DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-03T12:09:11.000
Status
Closed
Created Date
2020-10-31T12:09:07.000
Update Date
2023-06-09T03:27:43.000
Closed Date
2020-10-31T14:15:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000bjoRnAAI
Lat Location
(32.84116634149797000,-96.68221514807830000)
26-00313110
Service Request Number: 26-00313110 • Address: 6921 FRANKFORD RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00313110
Address
6921 FRANKFORD RD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-16T14:34:32.000
Update Date
2026-07-24T14:44:47.000
Closed Date
2026-07-22T12:59:53.000
Priority
Standard
Method Received Description
API
Unique Key
500cs0000236QzZAAU
Lat Location
(32.99797676703581600,-96.78416462742344000)
25-00425774
Service Request Number: 25-00425774 • Address: 719 S BARNETT AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00425774
Address
719 S BARNETT AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-09-10T23:59:00.000
Status
Closed
Created Date
2025-09-03T10:50:52.000
Update Date
2025-09-10T17:03:02.000
Closed Date
2025-09-10T17:03:01.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000zHZCkAAO
Lat Location
(32.73919382528520600,-96.87170098631624000)
26-00084456
Service Request Number: 26-00084456 • Address: 9007 ARBORSIDE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00084456
Address
9007 ARBORSIDE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T10:02:23.000
Update Date
2026-03-09T11:41:08.000
Closed Date
2026-03-09T10:36:32.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZLASmAAP
Lat Location
(32.90091571099450400,-96.74636460291447000)
22-00382264
Service Request Number: 22-00382264 • Address: 8945 FLICKER LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
22-00382264
Address
8945 FLICKER LN, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-12T23:59:00.000
Status
Closed
Created Date
2022-09-02T17:46:55.000
Update Date
2023-06-08T02:45:37.000
Closed Date
2022-09-09T09:28:09.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SrWsAAK
Lat Location
(32.87044786258480400,-96.68904207826309000)
26-00153517
Service Request Number: 26-00153517 • Address: 1099 BOLL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00153517
Address
1099 BOLL ST, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T15:00:25.000
Update Date
2026-04-14T11:31:56.000
Closed Date
2026-04-14T11:31:43.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hl8ldAAA
Lat Location
(32.78949973806107000,-96.79172731521686000)
25-00052161
Service Request Number: 25-00052161 • Address: 5969 HIGHLAND VILLAGE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00052161
Address
5969 HIGHLAND VILLAGE DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-02-08T00:59:00.000
Status
Closed
Created Date
2025-02-05T17:23:23.000
Update Date
2025-02-07T11:28:07.000
Closed Date
2025-02-07T11:28:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000TQoBnAAL
Lat Location
(32.67463920389937000,-96.76283761103879000)
25-00041556
Service Request Number: 25-00041556 • Address: 3335 HEDGEROW DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00041556
Address
3335 HEDGEROW DR, DALLAS, TX, 75235
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-07T00:59:00.000
Status
Closed
Created Date
2025-01-30T12:54:58.000
Update Date
2025-02-03T17:30:23.000
Closed Date
2025-02-03T17:30:23.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SVEpmAAH
Lat Location
(32.82651153789139000,-96.82587813951210000)
25-00041578
Service Request Number: 25-00041578 • Address: 1236 WHITAKER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00041578
Address
1236 WHITAKER AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-02-04T00:59:00.000
Status
Closed
Created Date
2025-01-30T13:02:40.000
Update Date
2025-01-30T18:37:13.000
Closed Date
2025-01-30T18:37:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000SV4NSAA1
Lat Location
(32.73381989225408000,-96.80800215690945000)
25-00181986
Service Request Number: 25-00181986 • Address: 3961 PARK LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00181986
Address
3961 PARK LN, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-04-24T23:59:00.000
Status
Closed
Created Date
2025-04-22T14:17:47.000
Update Date
2025-05-12T11:06:38.000
Closed Date
2025-05-12T11:06:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000eBLbgAAG
Lat Location
(32.87545578571853000,-96.84787834688020000)
26-00150040
Service Request Number: 26-00150040 • Address: 931 THOMASSON DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00150040
Address
931 THOMASSON DR, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T19:27:53.000
Update Date
2026-04-17T12:26:16.000
Closed Date
2026-04-17T11:39:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hLh5XAAS
Lat Location
(32.75622213739162000,-96.83806994447707000)
24-00521605
Service Request Number: 24-00521605 • Address: 3458 PALACIOS AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00521605
Address
3458 PALACIOS AVE, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2024-11-06T18:59:00.000
Status
Closed
Created Date
2024-10-28T09:50:19.000
Update Date
2024-10-28T09:51:00.000
Closed Date
2024-10-28T09:50:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000G3s13AAB
Lat Location
(32.78403449553296400,-96.90228419843683000)
26-00404990
Service Request Number: 26-00404990 • Address: 2255 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00404990
Address
2255 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-11T15:31:07.000
Update Date
2026-09-14T14:36:12.000
Closed Date
2026-09-12T13:49:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GotgbAAB
Lat Location
(32.70354410245298000,-96.78894646130351000)
25-00091840
Service Request Number: 25-00091840 • Address: 2442 MAVERICK AVE, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00091840
Address
2442 MAVERICK AVE, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-10T23:59:00.000
Status
Closed
Created Date
2025-03-03T14:59:25.000
Update Date
2025-03-06T18:08:47.000
Closed Date
2025-03-06T18:08:46.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WxkfVAAR
Lat Location
(32.82063499244931400,-96.67450698566974000)
26-00093714
Service Request Number: 26-00093714 • Address: 2218 GILFORD ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00093714
Address
2218 GILFORD ST, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T06:35:10.000
Update Date
2026-03-09T11:24:28.000
Closed Date
2026-03-09T11:24:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aV37lAAC
Lat Location
(32.83489194902579600,-96.85796514388451000)
24-00310366
Service Request Number: 24-00310366 • Address: 13745 ROLLING HILLS LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00310366
Address
13745 ROLLING HILLS LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Paving Reconstruction Project - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-07-11T18:59:00.000
Status
Closed
Created Date
2024-06-26T15:55:12.000
Update Date
2026-08-07T13:29:44.000
Closed Date
2024-07-12T13:18:45.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000089ZIdAAM
Lat Location
(32.93637908185726000,-96.77122017359035000)
21-00418757
Service Request Number: 21-00418757 • Address: PENNSYLVANIA AVE & JULIUS SCHEPPS FWY SB, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00418757
Address
PENNSYLVANIA AVE & JULIUS SCHEPPS FWY SB, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2021-05-11T23:59:00.000
Status
Closed
Created Date
2021-05-10T16:37:39.000
Update Date
2023-06-09T01:41:11.000
Closed Date
2021-05-11T10:53:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ldspcAAA
Lat Location
(32.76072037522156000,-96.77452147719677000)
26-00437236
Service Request Number: 26-00437236 • Address: 3000 AVON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00437236
Address
3000 AVON ST, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-10-06T23:59:00.000
Status
Closed
Created Date
2026-10-02T16:02:09.000
Update Date
2026-10-02T18:52:57.000
Closed Date
2026-10-02T17:45:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LxLxqAAF
Lat Location
(32.75337057427500000,-96.87012368504936000)
25-00551837
Service Request Number: 25-00551837 • Address: 1019 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00551837
Address
1019 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-12-05T00:59:00.000
Status
Closed
Created Date
2025-11-18T14:36:22.000
Update Date
2025-12-01T15:09:39.000
Closed Date
2025-12-01T15:09:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001EjsmsAAB
Lat Location
(32.68341339332520000,-96.80879759462596000)
23-00341327
Service Request Number: 23-00341327 • Address: 150 HILLBURN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00341327
Address
150 HILLBURN DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-07-26T23:59:00.000
Status
Closed
Created Date
2023-07-25T12:14:45.000
Update Date
2023-07-25T21:47:35.000
Closed Date
2023-07-25T21:47:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005z9stAAA
Lat Location
(32.71363851178783000,-96.68837499983850000)
21-00073232
Service Request Number: 21-00073232 • Address: 8916 WHITEWING LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00073232
Address
8916 WHITEWING LN, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-09T00:59:00.000
Status
Closed
Created Date
2021-01-25T11:50:01.000
Update Date
2023-06-09T02:38:55.000
Closed Date
2021-02-03T12:17:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000fcTlmAAE
Lat Location
(32.86984827338969000,-96.68681681314440000)
26-00139659
Service Request Number: 26-00139659 • Address: LAWNVIEW AVE & MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00139659
Address
LAWNVIEW AVE & MILITARY PKWY, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-10T23:59:00.000
Status
Closed
Created Date
2026-04-05T01:04:26.000
Update Date
2026-06-12T13:12:58.000
Closed Date
2026-06-12T13:12:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001g4AkzAAE
Lat Location
(32.77706686226713400,-96.71758478938312000)
26-00091882
Service Request Number: 26-00091882 • Address: 4340 WILLIAMSBURG RD, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00091882
Address
4340 WILLIAMSBURG RD, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T21:24:26.000
Update Date
2026-03-09T14:10:43.000
Closed Date
2026-03-09T14:10:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aIlXtAAK
Lat Location
(32.87893408084010000,-96.83583048035572000)
26-00197714
Service Request Number: 26-00197714 • Address: 1701 BROWDER ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00197714
Address
1701 BROWDER ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-08T14:46:27.000
Update Date
2026-05-08T16:01:40.000
Closed Date
2026-05-08T16:01:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001noqLGAAY
Lat Location
(32.76949369338210000,-96.78976015769233000)
21-00926906
Service Request Number: 21-00926906 • Address: 1221 CALDWELL AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00926906
Address
1221 CALDWELL AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-28T15:09:17.000
Update Date
2023-06-09T00:09:14.000
Closed Date
2021-11-01T15:40:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000t8RJ1AAM
Lat Location
(32.78605894662583000,-96.75543663273017000)
22-00474319
Service Request Number: 22-00474319 • Address: 2400 LONE STAR DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00474319
Address
2400 LONE STAR DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-11-01T23:59:00.000
Status
Closed
Created Date
2022-10-31T09:40:56.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-10-31T13:56:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003zB0uAAE
Lat Location
(32.76859339203038000,-96.86098610090998000)
25-00246394
Service Request Number: 25-00246394 • Address: 2811 SIMPSON STUART RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00246394
Address
2811 SIMPSON STUART RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-05-29T23:59:00.000
Status
Closed
Created Date
2025-05-27T11:28:04.000
Update Date
2025-05-27T12:08:13.000
Closed Date
2025-05-27T12:08:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000jBYCYAA4
Lat Location
(32.66635874575179000,-96.77647013521170000)
23-00470459
Service Request Number: 23-00470459 • Address: 3948 ORLANDO CT, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00470459
Address
3948 ORLANDO CT, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-10-13T23:59:00.000
Status
Closed
Created Date
2023-10-11T09:36:26.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-10-14T06:46:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006S4UmAAK
Lat Location
(32.74410059110463000,-96.88464165042818000)
23-00207749
Service Request Number: 23-00207749 • Address: 6227 SONGWOOD DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00207749
Address
6227 SONGWOOD DR, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-05-18T23:59:00.000
Status
Closed
Created Date
2023-05-11T17:47:11.000
Update Date
2024-02-21T03:19:37.000
Closed Date
2023-05-15T12:58:06.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005bOLFAA2
Lat Location
(32.67239390661173000,-96.79929104202992000)
26-00091529
Service Request Number: 26-00091529 • Address: 8609 VISTA VIEW DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00091529
Address
8609 VISTA VIEW DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-03-06T16:42:37.000
Update Date
2026-03-09T14:21:13.000
Closed Date
2026-03-09T14:21:13.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aG78LAAS
Lat Location
(32.89769462275662000,-96.74878102775972000)
21-00863062
Service Request Number: 21-00863062 • Address: 12347 HIGH MEADOW PL, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
21-00863062
Address
12347 HIGH MEADOW PL, DALLAS, TX, 75234
City Council District
6
Department
Office of Budget
Service Request Type
Utility Complaint/Information - OBS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-11-01T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:53:46.000
Update Date
2023-06-09T00:01:59.000
Closed Date
2021-11-01T10:23:58.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLnfFAAS
Lat Location
(32.91592398337011000,-96.85785068085633000)
20-01199722
Service Request Number: 20-01199722 • Address: 5960 MENDOCINO DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
20-01199722
Address
5960 MENDOCINO DR, DALLAS, TX, 75248
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-12-15T00:59:00.000
Status
Closed
Created Date
2020-12-13T04:07:55.000
Update Date
2023-06-09T03:22:33.000
Closed Date
2020-12-13T05:01:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000dFFPUAA4
Lat Location
(32.95728448304221000,-96.80806918046268000)
24-00258198
Service Request Number: 24-00258198 • Address: 1230 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00258198
Address
1230 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:14:46.000
Update Date
2024-06-05T15:48:15.000
Closed Date
2024-06-05T15:48:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007yUvYAAU
Lat Location
(32.73438882887305000,-96.80531860160158000)
25-00458730
Service Request Number: 25-00458730 • Address: GREENVILLE AVE & MEADOW RD, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00458730
Address
GREENVILLE AVE & MEADOW RD, DALLAS, TX, 75231
City Council District
13
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-21T23:59:00.000
Status
Closed
Created Date
2025-09-21T10:37:13.000
Update Date
2025-09-22T09:33:51.000
Closed Date
2025-09-22T09:33:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000012FLTvAAO
Lat Location
(32.88564382099705000,-96.75840982117565000)
20-01067223
Service Request Number: 20-01067223 • Address: 7013 LATTIMORE DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
20-01067223
Address
7013 LATTIMORE DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-03T00:59:00.000
Status
Closed
Created Date
2020-10-26T16:37:47.000
Update Date
2023-06-09T03:43:09.000
Closed Date
2020-11-02T17:00:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000aVNwHAAW
Lat Location
(32.99209881948533500,-96.78314704055619000)
26-00308093
Service Request Number: 26-00308093 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00308093
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-07-14T04:42:49.000
Update Date
2026-07-16T12:19:33.000
Closed Date
2026-07-14T12:17:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000022MzfNAAS
Lat Location
(32.77496312625581000,-96.70546161859299000)
25-00125741
Service Request Number: 25-00125741 • Address: 3529 W NORTHWEST HWY, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00125741
Address
3529 W NORTHWEST HWY, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-05-02T16:21:50.000
Status
Closed
Created Date
2025-03-21T16:21:50.000
Update Date
2025-03-24T13:33:04.000
Closed Date
2025-03-24T13:33:03.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000Zmn2IAAR
Lat Location
(32.85908838991216000,-96.86099286158765000)
22-00136707
Service Request Number: 22-00136707 • Address: 4423 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
22-00136707
Address
4423 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-09T16:36:19.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-10T20:03:38.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000001mh88AAA
Lat Location
(32.82036773147483000,-96.79063509443411000)
25-00042404
Service Request Number: 25-00042404 • Address: 2576 ANZIO DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00042404
Address
2576 ANZIO DR, DALLAS, TX, 75224
City Council District
4
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-02-13T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-01-30T12:54:47.000
Update Date
2025-01-30T17:23:26.000
Closed Date
2025-01-30T17:23:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SYihdAAD
Lat Location
(32.71634662008321000,-96.83393485895880000)
25-00244232
Service Request Number: 25-00244232 • Address: 1529 N ZANG BLVD, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
25-00244232
Address
1529 N ZANG BLVD, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-25T16:59:31.000
Update Date
2025-06-27T12:25:10.000
Closed Date
2025-06-27T11:39:39.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000j2ZJ7AAM
Lat Location
(32.76254911299202000,-96.81507859027738000)
21-00916921
Service Request Number: 21-00916921 • Address: 3246 CULVER ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00916921
Address
3246 CULVER ST, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-21T20:35:47.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-12-13T08:58:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000som8jAAA
Lat Location
(32.79026744037117400,-96.73951904883779000)
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