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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00055102
Service Request Number: 26-00055102 • Address: 6900 CLARKRIDGE DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00055102
Address
6900 CLARKRIDGE DR, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-02-14T00:59:00.000
Status
Closed
Created Date
2026-02-11T16:15:03.000
Update Date
2026-02-11T22:20:32.000
Closed Date
2026-02-11T22:20:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VSPXNAA5
Lat Location
(32.66714266207895000,-96.94208291217080000)
22-00013688
Service Request Number: 22-00013688 • Address: 11800 HILLCREST RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00013688
Address
11800 HILLCREST RD, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-11T16:23:10.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-11T16:26:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000vKuohAAC
Lat Location
(32.90989228685250000,-96.78622956939718000)
23-00444681
Service Request Number: 23-00444681 • Address: 5300 COLONIAL AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00444681
Address
5300 COLONIAL AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-27T23:59:00.000
Status
Closed
Created Date
2023-09-25T12:03:17.000
Update Date
2023-09-27T19:03:07.000
Closed Date
2023-09-27T19:03:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006M3iPAAS
Lat Location
(32.74443246562008000,-96.75874145962631000)
24-00424102
Service Request Number: 24-00424102 • Address: 3015 STATE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00424102
Address
3015 STATE ST, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-09T23:59:00.000
Status
Closed
Created Date
2024-08-31T10:28:17.000
Update Date
2024-09-09T07:20:42.000
Closed Date
2024-09-09T07:20:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000006nAKYAA2
Lat Location
(32.79829013150928000,-96.79703660218354000)
23-00576060
Service Request Number: 23-00576060 • Address: 2929 CLYDEDALE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00576060
Address
2929 CLYDEDALE DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-23T13:56:49.000
Update Date
2023-12-26T17:08:10.000
Closed Date
2023-12-26T17:08:09.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000006uu8mAAA
Lat Location
(32.86062587253009000,-96.87508187118374000)
26-00144617
Service Request Number: 26-00144617 • Address: 6123 GREENVILLE AVE, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00144617
Address
6123 GREENVILLE AVE, DALLAS, TX, 75206
City Council District
9
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-22T23:59:00.000
Status
Closed
Created Date
2026-04-08T09:32:58.000
Update Date
2026-04-14T15:29:00.000
Closed Date
2026-04-14T15:28:48.000
Outcome
Outside City Jurisdiction
Priority
Standard
Method Received Description
API
Unique Key
500cs00001girCnAAI
Lat Location
(32.85955997163710400,-96.76834585439150000)
26-00073828
Service Request Number: 26-00073828 • Address: 1850 ANGELINA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00073828
Address
1850 ANGELINA DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-24T12:52:16.000
Update Date
2026-03-09T14:53:17.000
Closed Date
2026-03-09T14:53:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001XySkKAAV
Lat Location
(32.79023165292270000,-96.84912885723313000)
26-00206578
Service Request Number: 26-00206578 • Address: 2119 EBBTIDE LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00206578
Address
2119 EBBTIDE LN, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T08:57:51.000
Update Date
2026-05-15T15:26:45.000
Closed Date
2026-05-15T15:26:32.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ov0sQAAQ
Lat Location
(32.69918087803758000,-96.85369102223380000)
21-00346773
Service Request Number: 21-00346773 • Address: 6212 FENWAY ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00346773
Address
6212 FENWAY ST, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-04-28T23:59:00.000
Status
Closed
Created Date
2021-04-19T12:11:55.000
Update Date
2023-06-09T01:53:37.000
Closed Date
2021-04-27T10:49:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000kgAYlAAM
Lat Location
(32.72888344551831000,-96.71522305903541000)
25-00565690
Service Request Number: 25-00565690 • Address: 8253 CLEARSPRINGS RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00565690
Address
8253 CLEARSPRINGS RD, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-12-03T00:59:00.000
Status
Closed
Created Date
2025-11-30T12:29:12.000
Update Date
2025-11-30T13:47:45.000
Closed Date
2025-11-30T13:47:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Gv985AAB
Lat Location
(32.93562776734487000,-96.76229006952910000)
26-00095340
Service Request Number: 26-00095340 • Address: 8219 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00095340
Address
8219 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:16:36.000
Update Date
2026-03-09T18:27:03.000
Closed Date
2026-03-09T18:26:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ai0ByAAI
Lat Location
(32.71983159553264000,-96.68003489116349000)
25-00015883
Service Request Number: 25-00015883 • Address: 8600 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00015883
Address
8600 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-13T00:59:00.000
Status
Closed
Created Date
2025-01-13T17:20:01.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-01-14T10:15:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000QFp1hAAD
Lat Location
(32.73399716559110000,-96.67320071960816000)
26-00153477
Service Request Number: 26-00153477 • Address: 11211 GOODNIGHT LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00153477
Address
11211 GOODNIGHT LN, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Towing Complaint - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:44:09.000
Update Date
2026-04-14T14:45:12.000
Closed Date
2026-04-14T14:44:56.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hifW3AAI
Lat Location
(32.88867491651189600,-96.90208034349872000)
26-00095262
Service Request Number: 26-00095262 • Address: 9755 SCYENE RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00095262
Address
9755 SCYENE RD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T17:13:34.000
Update Date
2026-03-09T17:16:57.000
Closed Date
2026-03-09T17:16:56.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001ageS5AAI
Lat Location
(32.76253941117282400,-96.65401566069856000)
22-00051156
Service Request Number: 22-00051156 • Address: 3308 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00051156
Address
3308 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-15T00:59:00.000
Status
Closed
Created Date
2022-02-10T06:23:02.000
Update Date
2023-06-08T23:32:49.000
Closed Date
2022-02-10T11:47:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001Ma17AAC
Lat Location
(32.76042590482250500,-96.74728622966230000)
22-00349257
Service Request Number: 22-00349257 • Address: 10114 MELON AVE, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00349257
Address
10114 MELON AVE, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-16T23:59:00.000
Status
Closed
Created Date
2022-08-15T22:31:53.000
Update Date
2023-06-08T03:24:33.000
Closed Date
2022-08-16T03:06:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003GqQeAAK
Lat Location
(32.67167277309731000,-96.64692171607915000)
22-00556917
Service Request Number: 22-00556917 • Address: 5939 PROSPECT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00556917
Address
5939 PROSPECT AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:08:38.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-27T11:33:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z54hAAC
Lat Location
(32.81493801425133000,-96.76502533775196000)
22-00383871
Service Request Number: 22-00383871 • Address: 4603 FALLON PL, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00383871
Address
4603 FALLON PL, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-09-07T23:59:00.000
Status
Closed
Created Date
2022-09-04T17:21:17.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-09-05T00:39:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003TSgPAAW
Lat Location
(32.78157280970619000,-96.71360883325418000)
26-00091767
Service Request Number: 26-00091767 • Address: 146 S GOOD LATIMER EXPY, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00091767
Address
146 S GOOD LATIMER EXPY, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:54:43.000
Update Date
2026-03-09T16:29:42.000
Closed Date
2026-03-09T16:29:27.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aHjOTAA0
Lat Location
(32.78285559001412000,-96.78635806012285000)
25-00440307
Service Request Number: 25-00440307 • Address: 2702 N HAMPTON RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00440307
Address
2702 N HAMPTON RD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-09-10T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-09-06T11:00:31.000
Update Date
2025-09-11T07:27:05.000
Closed Date
2025-09-11T07:27:04.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000010fZyzAAE
Lat Location
(32.77553933057503000,-96.85634081185205000)
23-00123431
Service Request Number: 23-00123431 • Address: 3306 CAMELOT DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00123431
Address
3306 CAMELOT DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-03-20T15:36:48.000
Status
Closed
Created Date
2023-03-18T15:36:48.000
Update Date
2023-06-07T01:28:16.000
Closed Date
2023-03-18T15:36:48.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005K7oSAAS
Lat Location
(32.88633478349572000,-96.86742192128446000)
26-00348782
Service Request Number: 26-00348782 • Address: 5549 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00348782
Address
5549 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-09T23:59:00.000
Status
Closed
Created Date
2026-08-06T18:35:18.000
Update Date
2026-08-08T23:57:11.000
Closed Date
2026-08-06T23:56:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000027ynjyAAA
Lat Location
(32.68259540134375400,-96.76771901762255000)
22-00450457
Service Request Number: 22-00450457 • Address: 3824 CASA DEL SOL LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00450457
Address
3824 CASA DEL SOL LN, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-17T23:59:00.000
Status
Closed
Created Date
2022-10-14T09:17:23.000
Update Date
2023-06-08T02:53:26.000
Closed Date
2022-10-14T09:31:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003pzbRAAQ
Lat Location
(32.85220412469211500,-96.65568828528197000)
21-00442755
Service Request Number: 21-00442755 • Address: 3624 PRINCESS LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00442755
Address
3624 PRINCESS LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:44:02.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-18T13:47:16.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000mA5tiAAC
Lat Location
(32.89225546702664400,-96.85833321508089000)
26-00110777
Service Request Number: 26-00110777 • Address: 3108 HAMMERLY DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00110777
Address
3108 HAMMERLY DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-18T15:40:59.000
Update Date
2026-05-15T12:54:17.000
Closed Date
2026-05-15T12:54:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001cZzIQAA0
Lat Location
(32.77986920279440000,-96.89872933184020000)
25-00084039
Service Request Number: 25-00084039 • Address: 8615 SAN LEANDRO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00084039
Address
8615 SAN LEANDRO DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-26T15:59:08.000
Update Date
2025-04-15T11:24:28.000
Closed Date
2025-04-15T11:24:28.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000WGzQ6AAL
Lat Location
(32.81735631591901000,-96.70660411597730000)
21-00790765
Service Request Number: 21-00790765 • Address: 10943 MCCREE RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00790765
Address
10943 MCCREE RD, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-08-30T23:59:00.000
Status
Closed
Created Date
2021-08-26T13:58:20.000
Update Date
2023-06-09T00:19:16.000
Closed Date
2021-08-26T14:32:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000qUjVVAA0
Lat Location
(32.87375287368958000,-96.69566664800588000)
22-00175324
Service Request Number: 22-00175324 • Address: DOWDY FERRY RD & L B J FWY WB, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00175324
Address
DOWDY FERRY RD & L B J FWY WB, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-05-03T23:59:00.000
Status
Closed
Created Date
2022-05-02T23:45:21.000
Update Date
2023-06-08T23:03:59.000
Closed Date
2022-05-03T10:23:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000022oMUAAY
Lat Location
(32.67902507286014000,-96.67630740525405000)
25-00530900
Service Request Number: 25-00530900 • Address: 1004 W CAMP WISDOM RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
25-00530900
Address
1004 W CAMP WISDOM RD, DALLAS, TX, 75232
City Council District
8
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-26T00:59:00.000
Status
Closed
Created Date
2025-11-04T13:15:06.000
Update Date
2025-11-12T13:48:45.000
Closed Date
2025-11-12T13:48:44.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BJdQDAA1
Lat Location
(32.66199511552509400,-96.83843313970327000)
23-00171237
Service Request Number: 23-00171237 • Address: 8222 DOUGLAS AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
23-00171237
Address
8222 DOUGLAS AVE, DALLAS, TX, 75225
City Council District
13
Department
Dallas Fire Rescue
Service Request Type
Fire Inspection - DFR
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-06-05T23:59:00.000
Status
Closed
Created Date
2023-04-15T16:28:02.000
Update Date
2023-06-07T00:53:10.000
Closed Date
2023-04-21T18:02:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005SdKtAAK
Lat Location
(32.86302934474918000,-96.80834950715399000)
26-00390621
Service Request Number: 26-00390621 • Address: 600 W 9TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00390621
Address
600 W 9TH ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-09-09T13:29:00.000
Status
Closed
Created Date
2026-09-01T20:11:17.000
Update Date
2026-09-04T12:44:18.000
Closed Date
2026-09-02T12:43:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002EKICbAAP
Lat Location
(32.74626274291310000,-96.83215958872735000)
21-00492071
Service Request Number: 21-00492071 • Address: 711 WOODBINE AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00492071
Address
711 WOODBINE AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-06-04T23:59:00.000
Status
Closed
Created Date
2021-06-01T09:55:27.000
Update Date
2023-06-09T00:51:51.000
Closed Date
2021-06-01T12:02:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000mhkKrAAI
Lat Location
(32.74081892337551000,-96.80192317679436000)
22-00458539
Service Request Number: 22-00458539 • Address: 2211 GARDEN DR, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00458539
Address
2211 GARDEN DR, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-10-24T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:02:09.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-24T10:40:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003slhrAAA
Lat Location
(32.74845982298896000,-96.75983579088401000)
25-00482852
Service Request Number: 25-00482852 • Address: 3400 ARMSTRONG AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00482852
Address
3400 ARMSTRONG AVE, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-20T23:59:00.000
Status
Closed
Created Date
2025-10-04T13:20:57.000
Update Date
2026-05-15T13:18:26.000
Closed Date
2026-05-15T13:18:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000014VoyeAAC
Lat Location
(32.82259852199686600,-96.79218140894376000)
26-00153507
Service Request Number: 26-00153507 • Address: 2433 JEFFRIES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00153507
Address
2433 JEFFRIES ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:54:48.000
Update Date
2026-04-14T17:25:48.000
Closed Date
2026-04-14T17:25:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hjXzTAAU
Lat Location
(32.77572817818287400,-96.77381267383153000)
26-00093846
Service Request Number: 26-00093846 • Address: 9052 WOODSHORE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093846
Address
9052 WOODSHORE DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:50:08.000
Update Date
2026-03-09T13:45:20.000
Closed Date
2026-03-09T13:45:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aXAGHAA4
Lat Location
(32.90066552557378000,-96.75608255476031000)
26-00342059
Service Request Number: 26-00342059 • Address: 9865 WEBB CHAPEL RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00342059
Address
9865 WEBB CHAPEL RD, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-03T14:06:05.000
Update Date
2026-08-06T17:48:03.000
Closed Date
2026-08-04T17:01:14.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026yMZ6AAM
Lat Location
(32.87352253193608000,-96.86495253028498000)
26-00407225
Service Request Number: 26-00407225 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00407225
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-09-13T19:47:48.000
Update Date
2026-09-16T12:07:13.000
Closed Date
2026-09-14T11:20:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002H49GPAAZ
Lat Location
(32.77470429805769000,-96.70558454400688000)
23-00303869
Service Request Number: 23-00303869 • Address: 4407 WILLOW LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
23-00303869
Address
4407 WILLOW LN, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T20:22:46.000
Update Date
2023-07-07T10:44:43.000
Closed Date
2023-07-07T10:44:41.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005rXVzAAM
Lat Location
(32.91438176817970000,-96.83382672995216000)
25-00526331
Service Request Number: 25-00526331 • Address: HARVEST HILL RD & MONTFORT DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00526331
Address
HARVEST HILL RD & MONTFORT DR, DALLAS, TX, 75230
City Council District
13
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-11-22T00:59:00.000
Status
Closed
Created Date
2025-10-31T17:15:29.000
Update Date
2025-11-24T17:11:50.000
Closed Date
2025-11-24T17:11:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001AaBDDAA3
Lat Location
(32.92259475725398000,-96.81125653216564000)
26-00203096
Service Request Number: 26-00203096 • Address: 7456 W GREENWAY BLVD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00203096
Address
7456 W GREENWAY BLVD, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-05-13T23:59:00.000
Status
Closed
Created Date
2026-05-12T12:37:48.000
Update Date
2026-05-12T14:39:30.000
Closed Date
2026-05-12T14:39:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001oU92BAAS
Lat Location
(32.84698081224776400,-96.81891061503198000)
21-00963914
Service Request Number: 21-00963914 • Address: 3710 HARLINGEN ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00963914
Address
3710 HARLINGEN ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-12-02T00:59:00.000
Status
Closed
Created Date
2021-11-28T11:44:29.000
Update Date
2023-06-08T23:55:55.000
Closed Date
2021-12-02T09:40:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000uCsFgAAK
Lat Location
(32.78726353468728000,-96.90445580087174000)
21-00388801
Service Request Number: 21-00388801 • Address: 665 HARTER RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00388801
Address
665 HARTER RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-01T20:13:28.000
Update Date
2023-06-09T01:42:51.000
Closed Date
2021-05-04T09:45:07.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lBCPQAA4
Lat Location
(32.84771563507020000,-96.71172526847208000)
21-00532536
Service Request Number: 21-00532536 • Address: 7022 MEADOW LAKE AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00532536
Address
7022 MEADOW LAKE AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-11T09:27:19.000
Update Date
2023-06-09T01:03:30.000
Closed Date
2021-12-02T12:10:52.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mzdX6AAI
Lat Location
(32.82365382178052000,-96.73806443908425000)
24-00031024
Service Request Number: 24-00031024 • Address: 7015 HOLLY HILL DR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00031024
Address
7015 HOLLY HILL DR, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-03-05T13:49:04.000
Status
Closed
Created Date
2024-01-22T13:49:04.000
Update Date
2024-09-17T16:27:11.000
Closed Date
2024-09-17T16:27:10.000
Priority
Standard
Method Received Description
Internal
Unique Key
5008z0000076QUnAAM
Lat Location
(32.87358198459391000,-96.76164940235984000)
22-00257789
Service Request Number: 22-00257789 • Address: 5047 CEDAR SPRINGS RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00257789
Address
5047 CEDAR SPRINGS RD, DALLAS, TX, 75235
City Council District
2
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-08-02T23:59:00.000
Status
Closed
Created Date
2022-06-18T00:23:15.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-08-05T15:21:57.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
5008z000002cl2DAAQ
Lat Location
(32.82094663087454000,-96.82332545800281000)
26-00093427
Service Request Number: 26-00093427 • Address: 513 E WOODIN BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093427
Address
513 E WOODIN BLVD, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T17:08:12.000
Update Date
2026-03-09T09:03:26.000
Closed Date
2026-03-09T09:02:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aSeq6AAC
Lat Location
(32.72292814677277000,-96.81675142662662000)
22-00299125
Service Request Number: 22-00299125 • Address: 1310 OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00299125
Address
1310 OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-07-15T23:59:00.000
Status
Closed
Created Date
2022-07-14T17:30:18.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-07-15T09:58:45.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002tbp1AAA
Lat Location
(32.73441908647622000,-96.67110328004871000)
26-00087773
Service Request Number: 26-00087773 • Address: 3423 BANNING ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00087773
Address
3423 BANNING ST, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T17:39:19.000
Update Date
2026-03-09T09:11:26.000
Closed Date
2026-03-09T09:11:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZlZnIAAV
Lat Location
(32.71706906331966000,-96.87718479867999000)
25-00262791
Service Request Number: 25-00262791 • Address: 837 MELBA ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00262791
Address
837 MELBA ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-05T23:59:00.000
Status
Closed
Created Date
2025-06-04T09:58:14.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-06-04T11:43:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000kS4nlAAC
Lat Location
(32.74739180427925000,-96.83644331182535000)
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