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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00224553
Service Request Number: 26-00224553 • Address: 3700 KIEST VALLEY PKWY, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00224553
Address
3700 KIEST VALLEY PKWY, DALLAS, TX, 75233
City Council District
3
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-16T23:59:00.000
Status
Closed
Created Date
2026-05-26T08:06:23.000
Update Date
2026-06-03T06:44:10.000
Closed Date
2026-06-01T06:43:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001r7qneAAA
Lat Location
(32.70739690272217000,-96.88103151795924000)
26-00057699
Service Request Number: 26-00057699 • Address: 3051 50TH ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00057699
Address
3051 50TH ST, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-02-19T00:59:00.000
Status
Closed
Created Date
2026-02-13T10:00:25.000
Update Date
2026-02-16T11:07:09.000
Closed Date
2026-02-16T11:07:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001VqBufAAF
Lat Location
(32.70144671327308600,-96.76950953029794000)
25-00584115
Service Request Number: 25-00584115 • Address: 4609 CATINA LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00584115
Address
4609 CATINA LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-12-18T00:59:00.000
Status
Closed
Created Date
2025-12-13T11:08:31.000
Update Date
2025-12-15T15:13:01.000
Closed Date
2025-12-15T15:12:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JeOwFAAV
Lat Location
(32.89333325771835000,-96.82944948274834000)
26-00090966
Service Request Number: 26-00090966 • Address: 5131 WYNELL ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00090966
Address
5131 WYNELL ST, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:58:04.000
Update Date
2026-03-09T16:11:27.000
Closed Date
2026-03-09T16:11:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aBs33AAC
Lat Location
(32.68627493412194000,-96.78272578689860000)
26-00155798
Service Request Number: 26-00155798 • Address: 5409 N JIM MILLER RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00155798
Address
5409 N JIM MILLER RD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Smoking Violation - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-12T23:59:00.000
Status
Closed
Created Date
2026-04-14T15:08:50.000
Update Date
2026-04-17T11:46:02.000
Closed Date
2026-04-17T11:45:52.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i1C5LAAU
Lat Location
(32.78984763144854500,-96.70029202418951000)
26-00317267
Service Request Number: 26-00317267 • Address: 3623 S M WRIGHT FWY, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00317267
Address
3623 S M WRIGHT FWY, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-19T14:51:05.000
Update Date
2026-08-02T15:57:42.000
Closed Date
2026-08-02T15:57:42.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000023anHCAAY
Lat Location
(32.75906830989035000,-96.76949714251576000)
26-00003442
Service Request Number: 26-00003442 • Address: S BUCKNER BLVD & SAMUELL BLVD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00003442
Address
S BUCKNER BLVD & SAMUELL BLVD, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-01-06T00:59:00.000
Status
Closed
Created Date
2026-01-04T18:18:31.000
Update Date
2026-01-04T18:47:51.000
Closed Date
2026-01-04T18:47:51.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001NFoQBAA1
Lat Location
(32.79238960174872000,-96.68511646311829000)
26-00086623
Service Request Number: 26-00086623 • Address: 3202 N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00086623
Address
3202 N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-02T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-04T10:27:26.000
Update Date
2026-03-04T11:25:11.000
Closed Date
2026-03-04T11:24:55.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZeZX3AAN
Lat Location
(32.81682984980861000,-96.79244409947391000)
22-00346486
Service Request Number: 22-00346486 • Address: 432 W BROOKLYN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00346486
Address
432 W BROOKLYN AVE, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-14T23:59:00.000
Status
Closed
Created Date
2022-08-13T16:12:24.000
Update Date
2023-06-08T03:14:23.000
Closed Date
2022-08-24T14:43:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003FizwAAC
Lat Location
(32.73909762171127400,-96.82863307456073000)
26-00350784
Service Request Number: 26-00350784 • Address: 2911 MAIN ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00350784
Address
2911 MAIN ST, DALLAS, TX, 75226
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-08T01:43:14.000
Update Date
2026-08-08T17:36:42.000
Closed Date
2026-08-08T17:36:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028HdAcAAK
Lat Location
(32.78436063498964600,-96.78202369779436000)
21-00312882
Service Request Number: 21-00312882 • Address: 3009 TOWNSEND DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00312882
Address
3009 TOWNSEND DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-08T09:23:46.000
Update Date
2023-06-09T01:58:15.000
Closed Date
2021-04-08T09:45:59.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jwkCIAAY
Lat Location
(32.89875293046066000,-96.87773832591253000)
26-00087522
Service Request Number: 26-00087522 • Address: TRACY RD & RIPPLE RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00087522
Address
TRACY RD & RIPPLE RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-05-06T23:59:00.000
Status
Closed
Created Date
2026-03-04T16:09:26.000
Update Date
2026-03-09T11:55:19.000
Closed Date
2026-03-09T11:55:19.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZkoJhAAJ
Lat Location
(32.67741555849280000,-96.77812121348606000)
21-00209716
Service Request Number: 21-00209716 • Address: 12111 OBERLIN DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00209716
Address
12111 OBERLIN DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-03-18T23:59:00.000
Status
Closed
Created Date
2021-03-09T10:39:36.000
Update Date
2023-06-09T02:18:22.000
Closed Date
2021-03-11T14:02:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000iZfAEAA0
Lat Location
(32.91239546338995600,-96.75893808446583000)
26-00095149
Service Request Number: 26-00095149 • Address: 3016 MARJORIE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00095149
Address
3016 MARJORIE AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-02T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-09T23:04:31.000
Update Date
2026-03-09T16:23:19.000
Closed Date
2026-03-09T16:23:17.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ag7ENAAY
Lat Location
(32.70164676144056000,-96.77041549928230000)
26-00362333
Service Request Number: 26-00362333 • Address: 2387 FAIRMOUNT ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00362333
Address
2387 FAIRMOUNT ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-16T23:59:00.000
Status
Closed
Created Date
2026-08-15T11:25:25.000
Update Date
2026-08-15T17:09:44.000
Closed Date
2026-08-15T17:09:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000029xRAuAAM
Lat Location
(32.79439485068489500,-96.80131420036140000)
22-00185572
Service Request Number: 22-00185572 • Address: 2274 HAWTHORNE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00185572
Address
2274 HAWTHORNE AVE, DALLAS, TX, 75219
City Council District
2
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-17T23:59:00.000
Status
Closed
Created Date
2022-05-08T21:08:33.000
Update Date
2023-06-08T22:59:22.000
Closed Date
2022-05-12T11:48:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002696vAAA
Lat Location
(32.80995444822110600,-96.82677091553269000)
26-00087598
Service Request Number: 26-00087598 • Address: 7920 ELMBROOK DR, DALLAS, TX, 75247 • City Council District: 2
Service Request Number
26-00087598
Address
7920 ELMBROOK DR, DALLAS, TX, 75247
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T16:35:37.000
Update Date
2026-03-09T09:03:45.000
Closed Date
2026-03-09T09:00:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjNodAAF
Lat Location
(32.81944324248366500,-96.86383116207702000)
23-00392840
Service Request Number: 23-00392840 • Address: 2719 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00392840
Address
2719 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-24T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:14:44.000
Update Date
2023-09-04T17:49:51.000
Closed Date
2023-09-04T17:49:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000069sgoAAA
Lat Location
(32.71703226014874000,-96.78128140366626000)
24-00492176
Service Request Number: 24-00492176 • Address: LEA CREST DR & GARRISON ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00492176
Address
LEA CREST DR & GARRISON ST, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:37:53.000
Update Date
2024-10-10T15:51:03.000
Closed Date
2024-10-10T15:51:03.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CxdG9AAJ
Lat Location
(32.70926526716536000,-96.79164286707623000)
25-00310737
Service Request Number: 25-00310737 • Address: 3805 PRINCESS LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00310737
Address
3805 PRINCESS LN, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-07-01T18:59:00.000
Status
Closed
Created Date
2025-06-30T08:01:28.000
Update Date
2025-07-02T07:15:06.000
Closed Date
2025-07-02T07:15:06.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000oDxC0AAK
Lat Location
(32.89247707116502500,-96.85123413731698000)
22-00556931
Service Request Number: 22-00556931 • Address: 6456 BARABOO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00556931
Address
6456 BARABOO DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:23:59.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-29T09:12:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5HYAA0
Lat Location
(32.66691243101217000,-96.75332011617030000)
23-00482082
Service Request Number: 23-00482082 • Address: 3834 HAPPY CANYON DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00482082
Address
3834 HAPPY CANYON DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-18T15:10:55.000
Update Date
2023-12-05T17:32:55.000
Closed Date
2023-12-05T17:32:54.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Uw2BAAS
Lat Location
(32.67317018296570000,-96.75642068086664000)
21-00442793
Service Request Number: 21-00442793 • Address: 1151 MANACOR LN, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00442793
Address
1151 MANACOR LN, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Cost-Plus - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:49:49.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-20T10:36:28.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6JpAAK
Lat Location
(32.77676912790577000,-96.84018237196890000)
26-00085437
Service Request Number: 26-00085437 • Address: 4950 LIVE OAK ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
26-00085437
Address
4950 LIVE OAK ST, DALLAS, TX, 75206
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T15:43:24.000
Update Date
2026-03-09T15:54:14.000
Closed Date
2026-03-09T15:54:13.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001ZT6mxAAD
Lat Location
(32.80365344172140000,-96.77101595047398000)
24-00343938
Service Request Number: 24-00343938 • Address: 14112 GREENHAW LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00343938
Address
14112 GREENHAW LN, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-19T18:59:00.000
Status
Closed
Created Date
2024-07-16T12:49:42.000
Update Date
2024-07-16T14:13:33.000
Closed Date
2024-07-16T14:13:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000001P30XAAS
Lat Location
(32.67881775581975000,-96.58789769485419000)
26-00434451
Service Request Number: 26-00434451 • Address: 100 FORSYTHE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00434451
Address
100 FORSYTHE DR, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-12-31T00:59:00.000
Status
In Progress
Created Date
2026-10-01T07:46:34.000
Update Date
2026-10-02T12:46:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LUT7VAAX
Lat Location
(32.71281412949821000,-96.69143264108438000)
26-00231899
Service Request Number: 26-00231899 • Address: 10235 ECHO RIDGE CT, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00231899
Address
10235 ECHO RIDGE CT, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Mosquito - Do Not Spray - CCS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-05-29T12:59:25.000
Update Date
2026-06-03T15:01:12.000
Closed Date
2026-06-01T15:00:13.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs00001s1RTDAA2
Lat Location
(32.92857508458191000,-96.70841277824063000)
23-00233225
Service Request Number: 23-00233225 • Address: 6042 PALO PINTO AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00233225
Address
6042 PALO PINTO AVE, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-30T23:59:00.000
Status
Closed
Created Date
2023-05-25T15:10:44.000
Update Date
2023-06-07T01:02:33.000
Closed Date
2023-05-25T16:08:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005fZs3AAE
Lat Location
(32.81977923172235000,-96.76277392471596000)
26-00431482
Service Request Number: 26-00431482 • Address: 5100 BRYAN ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
26-00431482
Address
5100 BRYAN ST, DALLAS, TX, 75206
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-09-29T12:12:38.000
Update Date
2026-10-02T13:51:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002KxXD9AAN
Lat Location
(32.80568654720068000,-96.77109822282692000)
25-00092312
Service Request Number: 25-00092312 • Address: S HARWOOD ST & SANGER AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00092312
Address
S HARWOOD ST & SANGER AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-03-17T23:59:00.000
Status
Closed
Created Date
2025-03-03T17:33:41.000
Update Date
2026-05-15T13:08:53.000
Closed Date
2026-05-15T13:08:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Wzg6MAAR
Lat Location
(32.76680343319439000,-96.77893197151202000)
24-00348967
Service Request Number: 24-00348967 • Address: 1511 TORONTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00348967
Address
1511 TORONTO ST, DALLAS, TX, 75212
City Council District
6
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2024-07-24T18:59:00.000
Status
Closed
Created Date
2024-07-18T20:28:35.000
Update Date
2024-07-18T20:28:41.000
Closed Date
2024-07-18T20:28:35.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000001dscfAAA
Lat Location
(32.77971551288328600,-96.84433559919977000)
21-00466841
Service Request Number: 21-00466841 • Address: 3934 ODESSA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00466841
Address
3934 ODESSA ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-24T12:45:38.000
Update Date
2023-06-09T00:54:11.000
Closed Date
2021-06-02T12:14:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mMrEPAA0
Lat Location
(32.78924072919970500,-96.90121941007550000)
24-00256356
Service Request Number: 24-00256356 • Address: 7421 LARCHVIEW DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
24-00256356
Address
7421 LARCHVIEW DR, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-30T13:53:21.000
Update Date
2024-07-03T16:47:57.000
Closed Date
2024-07-03T16:47:57.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007y8b5AAA
Lat Location
(32.94514636333606500,-96.77643295262435000)
26-00086273
Service Request Number: 26-00086273 • Address: 2834 POINSETTIA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00086273
Address
2834 POINSETTIA DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T09:22:57.000
Update Date
2026-03-09T16:10:12.000
Closed Date
2026-03-09T16:10:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zb4GcAAJ
Lat Location
(32.72432117400068000,-96.86708006442103000)
23-00303244
Service Request Number: 23-00303244 • Address: 4916 HOLLY TREE DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00303244
Address
4916 HOLLY TREE DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:37:34.000
Update Date
2023-07-12T12:49:37.000
Closed Date
2023-07-12T12:49:37.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rNIGAA2
Lat Location
(32.99847903124814000,-96.82201957600502000)
22-00439269
Service Request Number: 22-00439269 • Address: 718 WINTERS ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00439269
Address
718 WINTERS ST, DALLAS, TX, 75216
City Council District
4
Department
Office of Housing and Community Empowerment
Service Request Type
Housing & Neighborhood Revitalization – HOU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-10-14T23:59:00.000
Status
Closed
Created Date
2022-10-06T11:33:13.000
Update Date
2025-09-30T22:58:26.000
Closed Date
2022-10-07T13:05:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000003lmNpAAI
Lat Location
(32.73302114896681000,-96.81281836247557000)
26-00270403
Service Request Number: 26-00270403 • Address: 1522 GARZA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00270403
Address
1522 GARZA AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-21T08:53:44.000
Update Date
2026-06-21T17:18:40.000
Closed Date
2026-06-21T17:18:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wsigUAAQ
Lat Location
(32.69873024513904000,-96.80351480234634000)
21-00400436
Service Request Number: 21-00400436 • Address: 6818 CAULFIELD DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00400436
Address
6818 CAULFIELD DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-10T23:59:00.000
Status
Closed
Created Date
2021-05-05T09:48:07.000
Update Date
2023-06-09T01:32:53.000
Closed Date
2021-05-06T08:55:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lCbKSAA0
Lat Location
(32.98143011831307000,-96.78916802394625000)
26-00087369
Service Request Number: 26-00087369 • Address: 2601 FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00087369
Address
2601 FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T15:20:56.000
Update Date
2026-03-09T12:22:12.000
Closed Date
2026-03-09T11:36:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zj7ruAAB
Lat Location
(32.99720812178638000,-96.86854416432935000)
25-00584919
Service Request Number: 25-00584919 • Address: 3513 FAIRMOUNT ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00584919
Address
3513 FAIRMOUNT ST, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-01-14T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-12-13T11:13:55.000
Update Date
2025-12-14T13:02:39.000
Closed Date
2025-12-14T13:02:37.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JjNprAAF
Lat Location
(32.80236945089085000,-96.81099150371683000)
26-00094972
Service Request Number: 26-00094972 • Address: 6756 SHADOW CREEK DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00094972
Address
6756 SHADOW CREEK DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:24:27.000
Update Date
2026-03-09T21:18:39.000
Closed Date
2026-03-09T21:18:38.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aemf0AAA
Lat Location
(32.65478527426403600,-96.76472143098037000)
23-00233208
Service Request Number: 23-00233208 • Address: W ILLINOIS AVE & PIERCE ST, DALLAS, TX, 75233 • City Council District: 1
Service Request Number
23-00233208
Address
W ILLINOIS AVE & PIERCE ST, DALLAS, TX, 75233
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-25T15:05:32.000
Update Date
2023-06-07T01:02:33.000
Closed Date
2023-05-25T15:19:10.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005fYNJAA2
Lat Location
(32.72039022973752500,-96.86573216431314000)
26-00289760
Service Request Number: 26-00289760 • Address: 11347 DALRON DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00289760
Address
11347 DALRON DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-01T16:19:49.000
Update Date
2026-07-04T15:33:37.000
Closed Date
2026-07-04T15:33:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001zmyO3AAI
Lat Location
(32.86169515197901000,-96.68450429622038000)
25-00308814
Service Request Number: 25-00308814 • Address: 216 W 8TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00308814
Address
216 W 8TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-02T23:59:00.000
Status
Closed
Created Date
2025-06-28T07:27:29.000
Update Date
2025-06-30T16:41:28.000
Closed Date
2025-06-30T16:41:09.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o4iqTAAQ
Lat Location
(32.74791423831726400,-96.82500997797449000)
26-00156027
Service Request Number: 26-00156027 • Address: 1850 WILLIAMS WAY, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00156027
Address
1850 WILLIAMS WAY, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:10:20.000
Update Date
2026-04-15T13:40:03.000
Closed Date
2026-04-15T13:39:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001i1h7XAAQ
Lat Location
(32.81310582107511000,-96.68309734306332000)
25-00580290
Service Request Number: 25-00580290 • Address: 8555 HONEYSUCKLE LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00580290
Address
8555 HONEYSUCKLE LN, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-10T18:20:20.000
Update Date
2026-04-14T13:19:16.000
Closed Date
2026-04-14T13:19:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001J77KgAAJ
Lat Location
(32.64438705182218600,-96.77445544336626000)
26-00186205
Service Request Number: 26-00186205 • Address: 6255 E MOCKINGBIRD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00186205
Address
6255 E MOCKINGBIRD LN, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T21:25:31.000
Update Date
2026-05-15T21:31:45.000
Closed Date
2026-05-15T21:31:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001mOtLmAAK
Lat Location
(32.83669000152194000,-96.75657360483264000)
23-00475597
Service Request Number: 23-00475597 • Address: 7339 VALLEJO DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00475597
Address
7339 VALLEJO DR, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-14T00:21:11.000
Update Date
2023-10-30T17:43:03.000
Closed Date
2023-10-30T17:43:03.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006TGISAA4
Lat Location
(32.75557275078989000,-96.69713970223519000)
26-00094358
Service Request Number: 26-00094358 • Address: 2622 CAMEL CT, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00094358
Address
2622 CAMEL CT, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:40:20.000
Update Date
2026-03-09T15:18:46.000
Closed Date
2026-03-09T15:18:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aad5dAAA
Lat Location
(32.67492387350410600,-96.77779661125618000)
24-00155506
Service Request Number: 24-00155506 • Address: 972 WOLF CREEK TRL, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00155506
Address
972 WOLF CREEK TRL, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-04-10T23:59:00.000
Status
Closed
Created Date
2024-04-05T13:22:38.000
Update Date
2024-04-09T16:12:26.000
Closed Date
2024-04-09T16:12:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007cUo6AAE
Lat Location
(32.66873737245271000,-96.83944420467226000)
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