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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00041550
Service Request Number: 25-00041550 • Address: 3833 DALLAS NORTH TOLLWAY SB, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00041550
Address
3833 DALLAS NORTH TOLLWAY SB, DALLAS, TX, 75219
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-28T18:59:00.000
Status
Closed
Created Date
2025-01-30T12:52:09.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-02-06T12:20:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SV4FKAA1
Lat Location
(32.80278316895357400,-96.81687837278858000)
23-00313139
Service Request Number: 23-00313139 • Address: 18950 LINA ST, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00313139
Address
18950 LINA ST, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-10T23:59:00.000
Status
Closed
Created Date
2023-07-09T19:22:09.000
Update Date
2023-07-09T21:17:01.000
Closed Date
2023-07-09T21:17:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005tMR7AAM
Lat Location
(33.00982312264966400,-96.84724491862718000)
25-00226793
Service Request Number: 25-00226793 • Address: 7415 HOLLY HILL DR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00226793
Address
7415 HOLLY HILL DR, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T14:20:17.000
Update Date
2025-05-20T15:58:10.000
Closed Date
2025-05-20T15:58:09.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hevrdAAA
Lat Location
(32.87781529971632500,-96.75645805252474000)
26-00095205
Service Request Number: 26-00095205 • Address: 12500 TI BLVD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00095205
Address
12500 TI BLVD, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:44:02.000
Update Date
2026-03-09T16:50:33.000
Closed Date
2026-03-09T16:50:16.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001agQqXAAU
Lat Location
(32.90918571534733400,-96.75854003072140000)
22-00050520
Service Request Number: 22-00050520 • Address: 2317 CLEARVIEW CIR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00050520
Address
2317 CLEARVIEW CIR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-09T15:59:39.000
Update Date
2023-06-08T23:32:43.000
Closed Date
2022-02-09T16:01:42.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001MRFPAA4
Lat Location
(32.71777344316287600,-96.85592245833311000)
26-00078231
Service Request Number: 26-00078231 • Address: 1304 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00078231
Address
1304 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-02-26T15:48:33.000
Update Date
2026-03-09T08:26:38.000
Closed Date
2026-03-09T08:26:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YYVLRAA5
Lat Location
(32.76101854567843000,-96.84329221224597000)
26-00208670
Service Request Number: 26-00208670 • Address: DALLAS FT WORTH TPKE WB & N HAMPTON RD, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00208670
Address
DALLAS FT WORTH TPKE WB & N HAMPTON RD, DALLAS, TX, 75208
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:53:40.000
Update Date
2026-05-15T10:52:27.000
Closed Date
2026-05-15T10:52:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p9uDDAAY
Lat Location
(32.76643507172849500,-96.85668708897758000)
26-00209602
Service Request Number: 26-00209602 • Address: 9640 PINEHURST LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00209602
Address
9640 PINEHURST LN, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T14:59:27.000
Update Date
2026-05-15T15:48:19.000
Closed Date
2026-05-15T15:48:18.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pHzHJAA0
Lat Location
(32.76500992742156000,-96.65609729419715000)
21-00615474
Service Request Number: 21-00615474 • Address: 8811 ELDON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00615474
Address
8811 ELDON DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-07-04T23:59:00.000
Status
Closed
Created Date
2021-07-03T08:02:24.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-03T08:52:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lbjjcAAA
Lat Location
(32.73974361670761000,-96.67001331728544000)
25-00467647
Service Request Number: 25-00467647 • Address: 2904 BRIDAL WREATH LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00467647
Address
2904 BRIDAL WREATH LN, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-10T18:59:00.000
Status
Closed
Created Date
2025-09-25T21:14:23.000
Update Date
2025-11-03T11:30:07.000
Closed Date
2025-11-03T11:29:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000137beDAAQ
Lat Location
(32.69561296142572000,-96.86804803048260000)
21-01000556
Service Request Number: 21-01000556 • Address: 4822 WISTERIA ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-01000556
Address
4822 WISTERIA ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-28T11:55:17.000
Update Date
2023-06-08T23:50:54.000
Closed Date
2021-12-29T15:06:27.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000vIZ4TAAW
Lat Location
(32.71187562399923400,-96.90264563337757000)
25-00090783
Service Request Number: 25-00090783 • Address: 1535 BEAUFORD RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00090783
Address
1535 BEAUFORD RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-03-06T00:59:00.000
Status
Closed
Created Date
2025-03-03T07:53:18.000
Update Date
2025-03-16T09:51:30.000
Closed Date
2025-03-16T09:51:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000WhE5MAAV
Lat Location
(32.68940481253429000,-96.60587523245877000)
24-00270393
Service Request Number: 24-00270393 • Address: 3443 WHIRLAWAY RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00270393
Address
3443 WHIRLAWAY RD, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-05T15:55:29.000
Update Date
2024-06-20T08:48:11.000
Closed Date
2024-06-20T08:48:10.000
Priority
Emergency
Method Received Description
Internal
Unique Key
5008z0000080m9sAAA
Lat Location
(32.88231090828270500,-96.86392385400296000)
26-00210241
Service Request Number: 26-00210241 • Address: 116 PALM OAK DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00210241
Address
116 PALM OAK DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T23:07:10.000
Update Date
2026-05-15T23:21:51.000
Closed Date
2026-05-15T23:21:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001pM2A9AAK
Lat Location
(32.71225203311899000,-96.70378593628374000)
26-00276171
Service Request Number: 26-00276171 • Address: 6429 ROYAL LN, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00276171
Address
6429 ROYAL LN, DALLAS, TX, 75230
City Council District
11
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-09T23:59:00.000
Status
Closed
Created Date
2026-06-24T11:06:56.000
Update Date
2026-06-28T07:03:05.000
Closed Date
2026-06-26T07:02:48.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001y2kzlAAA
Lat Location
(32.89501540466900000,-96.79526139474310000)
23-00277542
Service Request Number: 23-00277542 • Address: 806 IVYWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
23-00277542
Address
806 IVYWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-20T23:59:00.000
Status
Closed
Created Date
2023-06-19T14:34:50.000
Update Date
2023-06-21T11:04:15.000
Closed Date
2023-06-21T11:04:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005mZHdAAM
Lat Location
(32.65553231559050000,-96.83557600230150000)
26-00127107
Service Request Number: 26-00127107 • Address: 8578 SWEETWOOD DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00127107
Address
8578 SWEETWOOD DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-27T20:11:47.000
Update Date
2026-04-13T15:46:08.000
Closed Date
2026-04-13T15:46:07.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001eYREMAA4
Lat Location
(32.80649207850246500,-96.69594540969100000)
22-00275272
Service Request Number: 22-00275272 • Address: 3628 DUNBAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00275272
Address
3628 DUNBAR ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-02T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:10:32.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T16:58:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002jnpJAAQ
Lat Location
(32.76730388774548000,-96.76001619974976000)
20-01126024
Service Request Number: 20-01126024 • Address: 3526 INGERSOLL ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01126024
Address
3526 INGERSOLL ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-24T00:59:00.000
Status
Closed
Created Date
2020-11-16T14:26:07.000
Update Date
2023-06-09T03:15:41.000
Closed Date
2020-12-03T15:59:56.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000bmo1yAAA
Lat Location
(32.78532971964543000,-96.90678499298255000)
26-00152599
Service Request Number: 26-00152599 • Address: 1908 WILLIAMS WAY, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00152599
Address
1908 WILLIAMS WAY, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-27T23:59:00.000
Status
Closed
Created Date
2026-04-13T09:42:44.000
Update Date
2026-04-14T09:03:48.000
Closed Date
2026-04-14T08:34:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hcIDyAAM
Lat Location
(32.81308112172690000,-96.68187409408404000)
26-00016119
Service Request Number: 26-00016119 • Address: 2617 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00016119
Address
2617 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-12T16:01:01.000
Update Date
2026-01-12T16:04:40.000
Closed Date
2026-01-12T16:04:39.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OztHOAAZ
Lat Location
(32.76737559847808000,-96.77068249722741000)
25-00153196
Service Request Number: 25-00153196 • Address: 4020 SCARSDALE LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00153196
Address
4020 SCARSDALE LN, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-04-08T23:59:00.000
Status
Closed
Created Date
2025-04-07T07:04:02.000
Update Date
2025-04-07T07:53:56.000
Closed Date
2025-04-07T07:53:55.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000bvRXdAAM
Lat Location
(32.77149655192651000,-96.65869595645916000)
23-00397234
Service Request Number: 23-00397234 • Address: 6506 ORCHID LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
23-00397234
Address
6506 ORCHID LN, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-08-21T15:07:50.000
Update Date
2023-08-25T15:41:18.000
Closed Date
2023-08-25T15:41:14.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006AqF6AAK
Lat Location
(32.89245836054091400,-96.79298282443331000)
25-00458723
Service Request Number: 25-00458723 • Address: 734 S VERNON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00458723
Address
734 S VERNON AVE, DALLAS, TX, 75208
City Council District
1
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-10-03T23:59:00.000
Status
Closed
Created Date
2025-09-21T10:28:40.000
Update Date
2025-09-22T14:51:05.000
Closed Date
2025-09-22T14:51:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000012FG64AAG
Lat Location
(32.73895413642947000,-96.83594385559789000)
23-00517900
Service Request Number: 23-00517900 • Address: 200 SHORT BLVD, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
23-00517900
Address
200 SHORT BLVD, DALLAS, TX, 75232
City Council District
4
Department
Police Department
Service Request Type
Handicap Parking Violation - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-11-18T00:59:00.000
Status
Closed
Created Date
2023-11-10T14:15:30.000
Update Date
2023-11-14T07:42:29.000
Closed Date
2023-11-14T07:42:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006dxKbAAI
Lat Location
(32.68571217906168000,-96.82578026184865000)
26-00120367
Service Request Number: 26-00120367 • Address: 13660 MONTFORT DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00120367
Address
13660 MONTFORT DR, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-24T16:04:57.000
Update Date
2026-04-14T14:51:25.000
Closed Date
2026-04-14T14:51:24.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001dmT8pAAE
Lat Location
(32.93407250700927600,-96.81318157456533000)
21-00172877
Service Request Number: 21-00172877 • Address: 6707 PETAIN AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00172877
Address
6707 PETAIN AVE, DALLAS, TX, 75227
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-02-27T00:59:00.000
Status
Closed
Created Date
2021-02-25T15:57:45.000
Update Date
2023-06-09T02:17:17.000
Closed Date
2021-02-26T10:25:59.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000hlg9GAAQ
Lat Location
(32.77561059805544400,-96.70436792002448000)
22-00292239
Service Request Number: 22-00292239 • Address: 3633 LEGENDARY LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00292239
Address
3633 LEGENDARY LN, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:39:17.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-26T09:24:50.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000002qeNQAAY
Lat Location
(32.69996169429836000,-96.84137161561827000)
20-01103880
Service Request Number: 20-01103880 • Address: 5910 CEDAR SPRINGS RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
20-01103880
Address
5910 CEDAR SPRINGS RD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Homeless Meal Event - CCS
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-17T00:59:00.000
Status
Closed (Duplicate)
Created Date
2020-11-09T11:25:17.000
Update Date
2024-09-19T15:41:49.000
Closed Date
2024-09-19T15:41:39.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000blIZQAA2
Lat Location
(32.82751699999886000,-96.83314616671292000)
24-00043896
Service Request Number: 24-00043896 • Address: 3552 BRIARGROVE LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00043896
Address
3552 BRIARGROVE LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-05T18:59:00.000
Status
Closed
Created Date
2024-01-29T16:45:45.000
Update Date
2024-02-01T17:12:53.000
Closed Date
2024-02-01T17:12:52.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000079VGjAAM
Lat Location
(32.99291233849659000,-96.85782257426133000)
26-00120828
Service Request Number: 26-00120828 • Address: 2609 HILLSBORO AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00120828
Address
2609 HILLSBORO AVE, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-07T23:59:00.000
Status
Closed
Created Date
2026-03-24T22:53:09.000
Update Date
2026-04-14T14:42:10.000
Closed Date
2026-04-14T14:42:09.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001dqqjVAAQ
Lat Location
(32.81613757423225000,-96.67061211529281000)
20-01074848
Service Request Number: 20-01074848 • Address: 2937 N ST AUGUSTINE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01074848
Address
2937 N ST AUGUSTINE DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-10-29T09:05:39.000
Update Date
2023-06-09T03:26:41.000
Closed Date
2020-10-29T16:20:54.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000bjQl6AAE
Lat Location
(32.76173899360651000,-96.65692005969270000)
21-00346622
Service Request Number: 21-00346622 • Address: 4665 MARVIN D LOVE FWY SB, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
21-00346622
Address
4665 MARVIN D LOVE FWY SB, DALLAS, TX, 75232
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-21T23:59:00.000
Status
Closed
Created Date
2021-04-19T11:49:39.000
Update Date
2023-06-09T01:53:35.000
Closed Date
2021-04-19T18:50:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000kgADCAA2
Lat Location
(32.68732424251847000,-96.84826977253586000)
26-00321900
Service Request Number: 26-00321900 • Address: 9510 BROCKBANK DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00321900
Address
9510 BROCKBANK DR, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-25T23:59:00.000
Status
Closed
Created Date
2026-07-22T08:24:22.000
Update Date
2026-07-24T08:36:10.000
Closed Date
2026-07-22T08:35:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000024Ev4nAAC
Lat Location
(32.86382602783684000,-96.87304037942084000)
21-00910033
Service Request Number: 21-00910033 • Address: 3606 MEREDITH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00910033
Address
3606 MEREDITH AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-25T23:59:00.000
Status
Closed
Created Date
2021-10-18T09:05:19.000
Update Date
2023-06-09T00:14:31.000
Closed Date
2021-10-22T16:19:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000sVWWfAAO
Lat Location
(32.74215722606027000,-96.87851181812712000)
25-00050920
Service Request Number: 25-00050920 • Address: 3105 ROYAL LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00050920
Address
3105 ROYAL LN, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-05T10:55:16.000
Update Date
2025-02-10T11:15:09.000
Closed Date
2025-02-10T10:29:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TKg7JAAT
Lat Location
(32.89535893811233000,-96.87502898632256000)
26-00093857
Service Request Number: 26-00093857 • Address: 7635 HILLARD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00093857
Address
7635 HILLARD DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:55:25.000
Update Date
2026-03-09T17:02:33.000
Closed Date
2026-03-09T17:02:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aXEwbAAG
Lat Location
(32.73839747536105400,-96.69118824694395000)
26-00102138
Service Request Number: 26-00102138 • Address: 4141 HORIZON NORTH PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00102138
Address
4141 HORIZON NORTH PKWY, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-13T09:05:56.000
Update Date
2026-06-18T09:17:22.000
Closed Date
2026-06-18T09:17:21.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001bWJEgAAO
Lat Location
(33.01495505290646000,-96.84027040685761000)
22-00220200
Service Request Number: 22-00220200 • Address: 6162 MAPLE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00220200
Address
6162 MAPLE AVE, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-06-01T23:59:00.000
Status
Closed
Created Date
2022-05-27T06:27:01.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-05-27T16:08:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002IAjrAAG
Lat Location
(32.82500885163366000,-96.84060494887856000)
26-00327598
Service Request Number: 26-00327598 • Address: 3633 LEGENDARY LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00327598
Address
3633 LEGENDARY LN, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-24T16:14:50.000
Update Date
2026-07-24T16:27:07.000
Closed Date
2026-07-24T16:27:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000024vo6RAAQ
Lat Location
(32.69989084695458000,-96.84208776041808000)
26-00075691
Service Request Number: 26-00075691 • Address: 1380 HARTSDALE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00075691
Address
1380 HARTSDALE DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T12:19:28.000
Update Date
2026-03-09T11:41:03.000
Closed Date
2026-03-09T11:41:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YEz5xAAD
Lat Location
(32.76333615981361000,-96.86863796834865000)
25-00173293
Service Request Number: 25-00173293 • Address: 2740 CANCUN LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00173293
Address
2740 CANCUN LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-17T10:48:38.000
Update Date
2026-03-09T09:46:59.000
Closed Date
2026-03-09T09:46:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000dXEQjAAO
Lat Location
(33.00920524917721400,-96.86331897626657000)
26-00350937
Service Request Number: 26-00350937 • Address: 2217 BERGSTROM DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00350937
Address
2217 BERGSTROM DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T09:20:19.000
Update Date
2026-08-08T09:58:41.000
Closed Date
2026-08-08T09:58:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028JSW2AAO
Lat Location
(32.75112852773387000,-96.68877894005983000)
22-00544213
Service Request Number: 22-00544213 • Address: 3107 MODREE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00544213
Address
3107 MODREE AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-16T10:19:04.000
Update Date
2023-06-08T02:02:10.000
Closed Date
2022-12-29T16:58:59.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004ToArAAK
Lat Location
(32.70345676152424000,-96.76935232595338000)
22-00188505
Service Request Number: 22-00188505 • Address: 13329 MEADOWSIDE DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00188505
Address
13329 MEADOWSIDE DR, DALLAS, TX, 75240
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-05-13T23:59:00.000
Status
Closed
Created Date
2022-05-10T10:00:45.000
Update Date
2023-06-08T23:06:21.000
Closed Date
2022-05-10T10:23:36.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000274PKAAY
Lat Location
(32.92873521958994600,-96.78322637192800000)
21-00983725
Service Request Number: 21-00983725 • Address: 4403 COLLINS AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00983725
Address
4403 COLLINS AVE, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T22:52:17.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-16T11:09:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFMNLAA4
Lat Location
(32.77476218657639600,-96.74426717724614000)
24-00492136
Service Request Number: 24-00492136 • Address: 8440 FIRESIDE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00492136
Address
8440 FIRESIDE DR, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-15T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:22:21.000
Update Date
2024-10-10T19:28:06.000
Closed Date
2024-10-10T19:28:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwi9tAAB
Lat Location
(32.69784414123102000,-96.67623337011437000)
24-00607521
Service Request Number: 24-00607521 • Address: 6940 CLAYTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00607521
Address
6940 CLAYTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2024-12-28T18:59:00.000
Status
Closed
Created Date
2024-12-26T12:51:01.000
Update Date
2024-12-26T15:29:05.000
Closed Date
2024-12-26T15:29:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000O5kSbAAJ
Lat Location
(32.81389792512922000,-96.73940044672317000)
21-00006166
Service Request Number: 21-00006166 • Address: 9426 HILL VIEW DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
21-00006166
Address
9426 HILL VIEW DR, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-04T14:33:46.000
Update Date
2023-06-09T02:58:03.000
Closed Date
2021-01-05T19:08:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000e0pHhAAI
Lat Location
(32.89032021108618000,-96.74058140271325000)
22-00275268
Service Request Number: 22-00275268 • Address: 527 SUNSET AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00275268
Address
527 SUNSET AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:09:21.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2023-03-01T10:40:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jnknAAA
Lat Location
(32.74430744544414000,-96.83073776411261000)
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