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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00086966
Service Request Number: 26-00086966 • Address: 5615 VICTOR ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00086966
Address
5615 VICTOR ST, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-13T23:59:00.000
Status
Closed
Created Date
2026-03-04T13:13:28.000
Update Date
2026-03-12T09:21:27.000
Closed Date
2026-03-12T09:21:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZgzQbAAJ
Lat Location
(32.80306906908320000,-96.75811472855649000)
25-00065486
Service Request Number: 25-00065486 • Address: 4815 ROCKPORT DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
25-00065486
Address
4815 ROCKPORT DR, DALLAS, TX, 75232
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-25T00:59:00.000
Status
Closed
Created Date
2025-02-13T17:53:53.000
Update Date
2025-02-20T12:33:16.000
Closed Date
2025-02-20T12:33:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000UXLqqAAH
Lat Location
(32.68631844037068000,-96.82815596099591000)
26-00152697
Service Request Number: 26-00152697 • Address: 6019 BRYAN PKWY, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00152697
Address
6019 BRYAN PKWY, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-13T10:14:15.000
Update Date
2026-04-14T15:25:45.000
Closed Date
2026-04-14T15:25:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001hbs8HAAQ
Lat Location
(32.80861744443000600,-96.76432561507805000)
26-00087314
Service Request Number: 26-00087314 • Address: 2962 TURTLE CREEK BLVD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00087314
Address
2962 TURTLE CREEK BLVD, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-04T15:09:16.000
Update Date
2026-03-09T08:32:40.000
Closed Date
2026-03-09T08:32:39.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjNAIAA3
Lat Location
(32.80417897612623000,-96.80504774444589000)
26-00151928
Service Request Number: 26-00151928 • Address: 2121 GUS THOMASSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00151928
Address
2121 GUS THOMASSON RD, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-12T15:52:08.000
Update Date
2026-04-14T16:27:07.000
Closed Date
2026-04-14T16:27:07.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hWKqLAAW
Lat Location
(32.83625317352239400,-96.67925178230645000)
26-00300382
Service Request Number: 26-00300382 • Address: 7935 TILLMAN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00300382
Address
7935 TILLMAN ST, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-08T13:47:01.000
Update Date
2026-07-16T13:52:05.000
Closed Date
2026-07-16T13:52:05.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000021DP3qAAG
Lat Location
(32.74438922328713600,-96.68548512593516000)
25-00052042
Service Request Number: 25-00052042 • Address: 3001 BOOKHOUT ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
25-00052042
Address
3001 BOOKHOUT ST, DALLAS, TX, 75201
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-20T00:59:00.000
Status
Closed
Created Date
2025-02-05T16:46:56.000
Update Date
2026-05-15T13:01:55.000
Closed Date
2026-05-15T13:01:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TQSeJAAX
Lat Location
(32.79705167138967400,-96.80849241667858000)
24-00258206
Service Request Number: 24-00258206 • Address: 9871 MIXON DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00258206
Address
9871 MIXON DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-07T23:59:00.000
Status
Closed
Created Date
2024-05-31T10:16:07.000
Update Date
2024-06-07T11:43:01.000
Closed Date
2024-06-07T11:43:01.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007yTZdAAM
Lat Location
(32.87543601762375500,-96.85260178330822000)
24-00534329
Service Request Number: 24-00534329 • Address: 9642 HILLDALE DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00534329
Address
9642 HILLDALE DR, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-04T16:34:20.000
Update Date
2024-11-05T15:40:18.000
Closed Date
2024-11-05T14:54:40.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HLQowAAH
Lat Location
(32.88948060305731000,-96.73479170419657000)
25-00565232
Service Request Number: 25-00565232 • Address: 5200 HARRY HINES BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00565232
Address
5200 HARRY HINES BLVD, DALLAS, TX, 75235
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-12-01T00:59:00.000
Status
Closed
Created Date
2025-11-29T15:42:56.000
Update Date
2025-11-29T18:23:22.000
Closed Date
2025-11-29T18:23:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001GrsyDAAR
Lat Location
(32.81178074359950000,-96.83668779180465000)
26-00095071
Service Request Number: 26-00095071 • Address: 3846 MICAN DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00095071
Address
3846 MICAN DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:56:02.000
Update Date
2026-03-09T21:42:47.000
Closed Date
2026-03-09T21:42:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001afdbHAAQ
Lat Location
(32.78866121673124000,-96.89206934464417000)
22-00545537
Service Request Number: 22-00545537 • Address: 4504 CROWN KNOLL CIR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
22-00545537
Address
4504 CROWN KNOLL CIR, DALLAS, TX, 75232
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-16T17:24:57.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-20T11:22:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UEzHAAW
Lat Location
(32.68889155999039500,-96.83292641891039000)
21-00388867
Service Request Number: 21-00388867 • Address: 7123 DEBBE DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00388867
Address
7123 DEBBE DR, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2021-05-31T23:59:00.000
Status
Closed
Created Date
2021-05-01T22:41:02.000
Update Date
2023-06-09T01:42:53.000
Closed Date
2021-05-02T23:00:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lBD3EAAW
Lat Location
(32.99396845978317000,-96.78327207530272000)
23-00071926
Service Request Number: 23-00071926 • Address: 502 W DANIELDALE RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
23-00071926
Address
502 W DANIELDALE RD, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-19T00:59:00.000
Status
Closed
Created Date
2023-02-15T13:57:20.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-02-15T14:31:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005AYFFAA4
Lat Location
(32.63309584916840000,-96.83150948221007000)
23-00326921
Service Request Number: 23-00326921 • Address: 3413 HAWTHORNE AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00326921
Address
3413 HAWTHORNE AVE, DALLAS, TX, 75219
City Council District
14
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-08-08T23:59:00.000
Status
Closed
Created Date
2023-07-17T14:56:38.000
Update Date
2023-07-18T14:02:07.000
Closed Date
2023-07-18T14:02:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005wBcSAAU
Lat Location
(32.81919846485334000,-96.81568646541548000)
26-00094458
Service Request Number: 26-00094458 • Address: 7616 FORNEY RD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00094458
Address
7616 FORNEY RD, DALLAS, TX, 75227
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T12:15:48.000
Update Date
2026-03-09T13:15:02.000
Closed Date
2026-03-09T13:15:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aaYIsAAM
Lat Location
(32.77789410039582000,-96.68978159646207000)
22-00480587
Service Request Number: 22-00480587 • Address: 8240 MANDERVILLE LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
22-00480587
Address
8240 MANDERVILLE LN, DALLAS, TX, 75231
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2022-11-16T00:59:00.000
Status
Closed
Created Date
2022-11-03T09:57:39.000
Update Date
2023-06-08T01:57:23.000
Closed Date
2022-11-03T09:57:39.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000041imuAAA
Lat Location
(32.89298895660968500,-96.76613635121460000)
23-00332292
Service Request Number: 23-00332292 • Address: 1627 DRAGON ST, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
23-00332292
Address
1627 DRAGON ST, DALLAS, TX, 75207
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-24T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-06-22T15:23:50.000
Update Date
2023-07-20T08:11:21.000
Closed Date
2023-07-20T08:11:18.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005xGj1AAE
Lat Location
(32.79293707895073600,-96.82094159041372000)
26-00114648
Service Request Number: 26-00114648 • Address: 3322 RUTLEDGE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00114648
Address
3322 RUTLEDGE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-20T16:08:16.000
Update Date
2026-04-14T16:30:43.000
Closed Date
2026-04-14T16:30:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001d4W5cAAE
Lat Location
(32.76557803301249000,-96.75349454593554000)
24-00254711
Service Request Number: 24-00254711 • Address: LOMBARDY LN & WEBB CHAPEL EXT, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00254711
Address
LOMBARDY LN & WEBB CHAPEL EXT, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-06-04T23:59:00.000
Status
Closed
Created Date
2024-05-29T21:21:30.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2024-06-07T12:37:15.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007xoRNAAY
Lat Location
(32.86642189379476500,-96.86486830236818000)
26-00081318
Service Request Number: 26-00081318 • Address: 5115 E R L THORNTON FWY WB, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00081318
Address
5115 E R L THORNTON FWY WB, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-02-28T23:18:44.000
Update Date
2026-03-09T09:20:30.000
Closed Date
2026-03-09T09:20:30.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Yw2YRAAZ
Lat Location
(32.79134072917539600,-96.75353085861578000)
26-00337176
Service Request Number: 26-00337176 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00337176
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-30T20:20:30.000
Update Date
2026-08-08T14:46:09.000
Closed Date
2026-08-06T13:59:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026IiKfAAK
Lat Location
(32.77496312625581000,-96.70546161859299000)
25-00496842
Service Request Number: 25-00496842 • Address: 8593 E NORTHWEST HWY, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
25-00496842
Address
8593 E NORTHWEST HWY, DALLAS, TX, 75238
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-11-06T00:59:00.000
Status
Closed
Created Date
2025-10-14T07:16:26.000
Update Date
2025-10-24T10:44:53.000
Closed Date
2025-10-24T10:44:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000016458PAAQ
Lat Location
(32.85954223615381000,-96.72276268729473000)
21-00916984
Service Request Number: 21-00916984 • Address: 7229 WILCOX DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
21-00916984
Address
7229 WILCOX DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-26T23:59:00.000
Status
Closed
Created Date
2021-10-21T21:36:29.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-22T14:49:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000somqMAAQ
Lat Location
(32.66076282539476000,-96.82589840998521000)
25-00424338
Service Request Number: 25-00424338 • Address: 3455 PALACIOS AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00424338
Address
3455 PALACIOS AVE, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2025-09-02T14:48:06.000
Update Date
2026-04-14T13:21:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000z63HpAAI
Lat Location
(32.78385684561052000,-96.90256033819206000)
26-00093203
Service Request Number: 26-00093203 • Address: 1296 HAWLEY LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00093203
Address
1296 HAWLEY LN, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T13:37:19.000
Update Date
2026-03-09T17:06:28.000
Closed Date
2026-03-09T17:06:12.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRWMlAAO
Lat Location
(32.73408168115821000,-96.67307463131247000)
24-00471020
Service Request Number: 24-00471020 • Address: 2910 EAGLE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00471020
Address
2910 EAGLE DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-28T00:43:36.000
Update Date
2024-10-13T08:21:47.000
Closed Date
2024-10-13T08:21:46.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Alk9iAAB
Lat Location
(32.71544023772451000,-96.78039086024430000)
26-00087390
Service Request Number: 26-00087390 • Address: 1122 E 11TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00087390
Address
1122 E 11TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T15:27:44.000
Update Date
2026-03-09T11:49:15.000
Closed Date
2026-03-09T11:03:34.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zjw6PAAR
Lat Location
(32.74662294295582000,-96.80737639355884000)
22-00382263
Service Request Number: 22-00382263 • Address: 1142 PIONEER DR, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
22-00382263
Address
1142 PIONEER DR, DALLAS, TX, 75224
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-19T23:59:00.000
Status
Closed
Created Date
2022-09-02T17:45:34.000
Update Date
2023-06-08T02:45:37.000
Closed Date
2022-09-20T10:45:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SrN0AAK
Lat Location
(32.72796329060835000,-96.84088865072648000)
24-00360630
Service Request Number: 24-00360630 • Address: 10539 L B J FWY WB, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00360630
Address
10539 L B J FWY WB, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-25T15:04:01.000
Update Date
2024-07-30T23:16:26.000
Closed Date
2024-07-30T23:16:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000002A2FVAA0
Lat Location
(32.88738932627427400,-96.70320430006040000)
26-00084551
Service Request Number: 26-00084551 • Address: 3801 W DAVIS ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00084551
Address
3801 W DAVIS ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T10:37:19.000
Update Date
2026-03-19T14:32:04.000
Closed Date
2026-03-13T12:41:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZLz8kAAD
Lat Location
(32.75012211314030000,-96.88021593900494000)
24-00529599
Service Request Number: 24-00529599 • Address: 3240 SALE ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
24-00529599
Address
3240 SALE ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed
Created Date
2024-11-01T09:30:27.000
Update Date
2024-11-02T08:58:53.000
Closed Date
2024-11-02T08:58:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000GruE9AAJ
Lat Location
(32.80747043875494000,-96.80466381438231000)
24-00529008
Service Request Number: 24-00529008 • Address: 3340 BRANTLEY ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00529008
Address
3340 BRANTLEY ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-31T17:42:09.000
Update Date
2024-11-04T18:24:42.000
Closed Date
2024-11-04T18:24:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000GmpWrAAJ
Lat Location
(32.78228829061775000,-96.83275053293083000)
22-00094207
Service Request Number: 22-00094207 • Address: 5204 MARYLAND AVE, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00094207
Address
5204 MARYLAND AVE, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-18T23:59:00.000
Status
Closed
Created Date
2022-03-12T15:42:00.000
Update Date
2023-06-08T23:32:12.000
Closed Date
2022-03-15T11:28:52.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001XQTwAAO
Lat Location
(32.68197843551824600,-96.81312089371270000)
26-00105597
Service Request Number: 26-00105597 • Address: 6234 LAKESHORE DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00105597
Address
6234 LAKESHORE DR, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-16T06:41:26.000
Update Date
2026-03-18T08:44:45.000
Closed Date
2026-03-18T08:44:29.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001buyA9AAI
Lat Location
(32.81899236729040600,-96.75776259882230000)
25-00159206
Service Request Number: 25-00159206 • Address: 7400 CAMPBELL RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00159206
Address
7400 CAMPBELL RD, DALLAS, TX, 75248
City Council District
12
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-04-30T23:59:00.000
Status
Closed
Created Date
2025-04-09T15:45:17.000
Update Date
2025-04-10T07:57:52.000
Closed Date
2025-04-10T07:57:52.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000cNcecAAC
Lat Location
(32.97806635135387000,-96.77411042508665000)
22-00049278
Service Request Number: 22-00049278 • Address: 3448 FROSTY TRL, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00049278
Address
3448 FROSTY TRL, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-02-12T00:59:00.000
Status
Closed
Created Date
2022-02-08T20:03:28.000
Update Date
2023-06-08T23:31:27.000
Closed Date
2022-02-09T15:06:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001M3cfAAC
Lat Location
(32.66258402129683000,-96.76454772085093000)
21-00423687
Service Request Number: 21-00423687 • Address: N HALL ST & LAFAYETTE PL, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00423687
Address
N HALL ST & LAFAYETTE PL, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-12T06:46:17.000
Update Date
2023-06-09T01:38:17.000
Closed Date
2021-05-13T11:18:14.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000leXA0AAM
Lat Location
(32.79817674703730000,-96.79231552840753000)
26-00405442
Service Request Number: 26-00405442 • Address: 5820 PROSPECT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00405442
Address
5820 PROSPECT AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-09-15T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-09-11T21:29:09.000
Update Date
2026-09-14T11:39:12.000
Closed Date
2026-09-12T08:49:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002Gsap3AAB
Lat Location
(32.81467202078757000,-96.76758126133733000)
25-00105506
Service Request Number: 25-00105506 • Address: 4606 MATILDA ST, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
25-00105506
Address
4606 MATILDA ST, DALLAS, TX, 75206
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-12T18:59:00.000
Status
Closed
Created Date
2025-03-10T16:58:11.000
Update Date
2025-03-11T19:04:32.000
Closed Date
2025-03-11T19:04:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3PcfAAF
Lat Location
(32.84348075244976400,-96.76755956050906000)
26-00093978
Service Request Number: 26-00093978 • Address: 5454 AMESBURY DR, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00093978
Address
5454 AMESBURY DR, DALLAS, TX, 75206
City Council District
9
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:44:49.000
Update Date
2026-03-09T13:16:58.000
Closed Date
2026-03-09T13:16:40.000
Outcome
Request Referred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aY2WpAAK
Lat Location
(32.85356562458279000,-96.76421812686486000)
23-00392802
Service Request Number: 23-00392802 • Address: 1634 SMOKE TREE LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00392802
Address
1634 SMOKE TREE LN, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-08-28T23:59:00.000
Status
Closed
Created Date
2023-08-23T11:57:13.000
Update Date
2023-08-28T09:40:27.000
Closed Date
2023-08-28T09:40:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000069spCAAQ
Lat Location
(32.68837389286511000,-96.60905757705774000)
26-00064531
Service Request Number: 26-00064531 • Address: 10948 ALDER CIR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00064531
Address
10948 ALDER CIR, DALLAS, TX, 75238
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed
Created Date
2026-02-18T12:20:39.000
Update Date
2026-02-20T12:31:55.000
Closed Date
2026-02-20T12:31:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001WnuKfAAJ
Lat Location
(32.90100751226713500,-96.69243132501352000)
22-00246435
Service Request Number: 22-00246435 • Address: 8155 SAN LEANDRO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00246435
Address
8155 SAN LEANDRO DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-17T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:28:26.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-15T15:59:38.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000002Qy4uAAC
Lat Location
(32.80913260446451000,-96.71722173977712000)
24-00158187
Service Request Number: 24-00158187 • Address: 4919 RAMONA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00158187
Address
4919 RAMONA AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2024-04-08T18:40:10.000
Status
Closed
Created Date
2024-04-07T18:40:10.000
Update Date
2024-04-07T18:40:14.000
Closed Date
2024-04-07T18:40:10.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007d2MfAAI
Lat Location
(32.68639262325092000,-96.79794719764881000)
25-00557631
Service Request Number: 25-00557631 • Address: 2810 DUTTON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00557631
Address
2810 DUTTON DR, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-12-10T00:59:00.000
Status
Closed
Created Date
2025-11-21T17:01:57.000
Update Date
2026-05-15T13:12:02.000
Closed Date
2026-05-15T13:11:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001FnmryAAB
Lat Location
(32.72525183602101000,-96.86639001180237000)
25-00495820
Service Request Number: 25-00495820 • Address: 3737 DAN MORTON DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
25-00495820
Address
3737 DAN MORTON DR, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-13T09:56:50.000
Update Date
2025-10-14T16:48:18.000
Closed Date
2025-10-14T16:01:54.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000015uTtbAAE
Lat Location
(32.69933737879059500,-96.91724969624859000)
25-00310759
Service Request Number: 25-00310759 • Address: 1614 S TYLER ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
25-00310759
Address
1614 S TYLER ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-30T08:10:08.000
Update Date
2025-07-01T15:08:56.000
Closed Date
2025-07-01T15:08:55.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000oEBEvAAO
Lat Location
(32.72938067713684500,-96.83777004526868000)
23-00432471
Service Request Number: 23-00432471 • Address: 2512 CEDAR SPRINGS RD, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
23-00432471
Address
2512 CEDAR SPRINGS RD, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TRN
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-19T02:17:20.000
Status
Closed
Created Date
2023-09-18T02:17:20.000
Update Date
2023-09-18T02:56:38.000
Closed Date
2023-09-18T02:56:38.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006JGgRAAW
Lat Location
(32.79836017921514500,-96.80523965148114000)
25-00585910
Service Request Number: 25-00585910 • Address: 2943 BARDWELL AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00585910
Address
2943 BARDWELL AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-12-17T00:59:00.000
Status
Closed
Created Date
2025-12-15T13:05:48.000
Update Date
2025-12-15T15:17:36.000
Closed Date
2025-12-15T15:17:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Jt9jxAAB
Lat Location
(32.71477783196033000,-96.77974401071559000)
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