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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
20-01191225
Service Request Number: 20-01191225 • Address: 1069 S BUCKNER BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
20-01191225
Address
1069 S BUCKNER BLVD, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-17T00:59:00.000
Status
Closed
Created Date
2020-12-09T15:47:29.000
Update Date
2023-06-09T03:18:05.000
Closed Date
2020-12-16T09:48:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bNNiwAAG
Lat Location
(32.73029456029052000,-96.68306516038777000)
26-00343882
Service Request Number: 26-00343882 • Address: 1510 N WASHINGTON AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00343882
Address
1510 N WASHINGTON AVE, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-04T12:05:02.000
Update Date
2026-08-08T13:11:10.000
Closed Date
2026-08-06T13:10:12.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000027EZPCAA4
Lat Location
(32.79691030455266000,-96.78479008248871000)
25-00562781
Service Request Number: 25-00562781 • Address: 3206 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00562781
Address
3206 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-11-28T00:59:00.000
Status
Closed
Created Date
2025-11-26T10:20:04.000
Update Date
2025-12-03T16:22:47.000
Closed Date
2025-12-03T16:22:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001GVmD9AAL
Lat Location
(32.76317976164069000,-96.75303893575122000)
26-00278129
Service Request Number: 26-00278129 • Address: 318 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00278129
Address
318 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-02T23:59:00.000
Status
Closed
Created Date
2026-06-25T09:59:55.000
Update Date
2026-06-28T15:52:07.000
Closed Date
2026-06-26T15:51:46.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001yJFt8AAG
Lat Location
(32.74757639416605000,-96.84392845710909000)
21-00615452
Service Request Number: 21-00615452 • Address: 7337 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
21-00615452
Address
7337 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-03T07:27:09.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-07T10:55:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lbjTPAAY
Lat Location
(32.65883620261821000,-96.86731011366008000)
21-00442945
Service Request Number: 21-00442945 • Address: 2415 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00442945
Address
2415 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Commercial Roll Cart Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:06:37.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-26T10:01:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA75oAAC
Lat Location
(32.85539380266010000,-96.87874696318171000)
25-00327789
Service Request Number: 25-00327789 • Address: N CENTRAL EXPY SB & N HALL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00327789
Address
N CENTRAL EXPY SB & N HALL ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-07-15T23:59:00.000
Status
Closed
Created Date
2025-07-09T08:25:51.000
Update Date
2025-07-09T10:53:24.000
Closed Date
2025-07-09T10:53:23.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000pe0TmAAI
Lat Location
(32.79893542792312600,-96.79319558941584000)
25-00323411
Service Request Number: 25-00323411 • Address: 11409 N CENTRAL EXPY SB, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
25-00323411
Address
11409 N CENTRAL EXPY SB, DALLAS, TX, 75243
City Council District
11
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-05T18:59:00.000
Status
Closed
Created Date
2025-07-07T10:44:53.000
Update Date
2025-07-17T10:29:54.000
Closed Date
2025-07-17T10:29:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pFrY9AAK
Lat Location
(32.90379544175775000,-96.76928027223823000)
24-00258171
Service Request Number: 24-00258171 • Address: 1234 TEMPLECLIFF DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00258171
Address
1234 TEMPLECLIFF DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:09:45.000
Update Date
2024-06-11T15:04:45.000
Closed Date
2024-06-11T15:04:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007yUkbAAE
Lat Location
(32.73307423430227000,-96.70413222080820000)
22-00457649
Service Request Number: 22-00457649 • Address: 3726 TRUESDELL PL, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
22-00457649
Address
3726 TRUESDELL PL, DALLAS, TX, 75244
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-11-02T23:59:00.000
Status
Closed
Created Date
2022-10-19T10:05:55.000
Update Date
2023-06-08T02:39:38.000
Closed Date
2022-10-19T10:16:35.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003sTioAAE
Lat Location
(32.91462071454494500,-96.85484094215848000)
21-00606478
Service Request Number: 21-00606478 • Address: 4947 CORRIGAN AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00606478
Address
4947 CORRIGAN AVE, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-01T23:59:00.000
Status
Closed
Created Date
2021-06-30T19:33:12.000
Update Date
2023-06-12T01:14:23.000
Closed Date
2021-06-30T20:28:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lafbtAAA
Lat Location
(32.69128074660278000,-96.77441341657030000)
26-00091614
Service Request Number: 26-00091614 • Address: 10536 FERN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00091614
Address
10536 FERN DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T17:11:44.000
Update Date
2026-03-09T08:53:17.000
Closed Date
2026-03-09T08:53:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aGXijAAG
Lat Location
(32.84023871564355000,-96.67906040809132000)
21-00682884
Service Request Number: 21-00682884 • Address: 1399 NORTH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00682884
Address
1399 NORTH ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-08-06T23:59:00.000
Status
Closed
Created Date
2021-07-23T16:51:06.000
Update Date
2026-08-07T13:23:05.000
Closed Date
2021-07-26T08:34:44.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000ooD15AAE
Lat Location
(32.74720925229246000,-96.80395861113810000)
22-00299872
Service Request Number: 22-00299872 • Address: CLEVELAND ST & SOUTH BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00299872
Address
CLEVELAND ST & SOUTH BLVD, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-15T10:39:32.000
Update Date
2023-06-08T03:15:05.000
Closed Date
2022-07-19T17:03:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tzfFAAQ
Lat Location
(32.76091973843119000,-96.78003051330913000)
21-00826526
Service Request Number: 21-00826526 • Address: 9821 MICHELLE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00826526
Address
9821 MICHELLE DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-09-15T23:59:00.000
Status
Closed
Created Date
2021-09-08T10:16:18.000
Update Date
2023-06-09T00:26:46.000
Closed Date
2021-09-14T11:14:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000qv1UWAAY
Lat Location
(32.68750347296773400,-96.65255000466209000)
26-00391298
Service Request Number: 26-00391298 • Address: 3645 REAGAN ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00391298
Address
3645 REAGAN ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-09-08T23:59:00.000
Status
Closed
Created Date
2026-09-02T10:08:20.000
Update Date
2026-09-14T10:28:11.000
Closed Date
2026-09-02T12:06:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002ER2hOAAT
Lat Location
(32.81425050246127000,-96.80525839185681000)
26-00155238
Service Request Number: 26-00155238 • Address: 4800 LANGDON RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00155238
Address
4800 LANGDON RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-14T11:36:10.000
Update Date
2026-04-14T23:18:17.000
Closed Date
2026-04-14T23:18:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hx1d7AAA
Lat Location
(32.64938517282776000,-96.74371529231556000)
26-00093123
Service Request Number: 26-00093123 • Address: 9713 SUMMERWOOD CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093123
Address
9713 SUMMERWOOD CIR, DALLAS, TX, 75243
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-08T12:37:41.000
Update Date
2026-03-09T11:14:27.000
Closed Date
2026-03-09T11:14:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aROlnAAG
Lat Location
(32.90467298356017000,-96.71949407240318000)
22-00172999
Service Request Number: 22-00172999 • Address: 10832 CHANNEL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00172999
Address
10832 CHANNEL DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-01T22:56:57.000
Update Date
2023-06-08T23:03:30.000
Closed Date
2022-05-01T22:59:23.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000226sAAAQ
Lat Location
(32.89634034229174000,-96.87532176476710000)
21-00209721
Service Request Number: 21-00209721 • Address: 9039 FAIRGLEN DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
21-00209721
Address
9039 FAIRGLEN DR, DALLAS, TX, 75231
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-16T23:59:00.000
Status
Closed
Created Date
2021-03-09T10:40:21.000
Update Date
2023-06-09T02:18:22.000
Closed Date
2021-03-11T12:04:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000iZfLBAA0
Lat Location
(32.88393750762734000,-96.73873297756349000)
26-00272610
Service Request Number: 26-00272610 • Address: 1410 GLEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00272610
Address
1410 GLEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-09-01T23:59:00.000
Status
Closed
Created Date
2026-06-22T15:35:43.000
Update Date
2026-07-09T08:25:40.000
Closed Date
2026-07-09T08:25:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001x9g0kAAA
Lat Location
(32.72847288023162000,-96.80371690222292000)
26-00210012
Service Request Number: 26-00210012 • Address: 3302 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00210012
Address
3302 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T18:07:18.000
Update Date
2026-05-15T21:13:57.000
Closed Date
2026-05-15T21:13:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pK1QNAA0
Lat Location
(32.86344878616577600,-96.86650664211825000)
26-00330201
Service Request Number: 26-00330201 • Address: 3002 SOUTHLAND ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00330201
Address
3002 SOUTHLAND ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-05T23:59:00.000
Status
Closed
Created Date
2026-07-27T10:38:19.000
Update Date
2026-08-08T08:18:08.000
Closed Date
2026-08-06T08:17:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000025FoNDAA0
Lat Location
(32.75849290904960000,-96.75114716168561000)
23-00041426
Service Request Number: 23-00041426 • Address: 1619 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00041426
Address
1619 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
ICR Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-03-09T12:54:06.000
Status
Closed
Created Date
2023-01-25T12:54:06.000
Update Date
2023-06-07T01:42:37.000
Closed Date
2023-01-25T13:06:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004vQHgAAM
Lat Location
(32.76138108028134000,-96.77766512700745000)
20-01106704
Service Request Number: 20-01106704 • Address: 8418 BANQUO DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
20-01106704
Address
8418 BANQUO DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-09T20:10:37.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2023-01-30T13:14:23.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000blTAnAAM
Lat Location
(32.80586657312419000,-96.70481687747369000)
25-00078851
Service Request Number: 25-00078851 • Address: 10104 GROVE OAKS BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00078851
Address
10104 GROVE OAKS BLVD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-03-10T23:59:00.000
Status
Closed
Created Date
2025-02-24T12:05:04.000
Update Date
2026-05-15T13:08:28.000
Closed Date
2026-05-15T13:08:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000VpimkAAB
Lat Location
(32.71342904391552500,-96.64959493099762000)
24-00316920
Service Request Number: 24-00316920 • Address: 920 DALE ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
24-00316920
Address
920 DALE ST, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-30T17:23:11.000
Update Date
2024-07-10T12:17:11.000
Closed Date
2024-07-10T12:17:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000008B90DAAS
Lat Location
(32.75187966358295500,-96.81097231532716000)
24-00508553
Service Request Number: 24-00508553 • Address: 5818 EAGLE FORD DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00508553
Address
5818 EAGLE FORD DR, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-23T18:59:00.000
Status
Closed
Created Date
2024-10-20T12:26:58.000
Update Date
2024-10-20T12:34:35.000
Closed Date
2024-10-20T12:34:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000EmLTWAA3
Lat Location
(32.65303747686540000,-96.96084841806122000)
22-00203335
Service Request Number: 22-00203335 • Address: 1424 KINGS HWY, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00203335
Address
1424 KINGS HWY, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-02T23:59:00.000
Status
Closed
Created Date
2022-05-18T08:31:43.000
Update Date
2023-06-08T23:22:23.000
Closed Date
2022-05-18T09:43:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002BxeJAAS
Lat Location
(32.75297249073141000,-96.84398025233090000)
21-00078089
Service Request Number: 21-00078089 • Address: 8325 KINGSFIELD RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00078089
Address
8325 KINGSFIELD RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-26T13:00:39.000
Update Date
2023-06-09T02:40:11.000
Closed Date
2021-03-03T13:08:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000fd2XGAAY
Lat Location
(32.70468853101522000,-96.67839869112802000)
20-01218709
Service Request Number: 20-01218709 • Address: 10511 BIG THICKET DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
20-01218709
Address
10511 BIG THICKET DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-20T15:09:52.000
Update Date
2023-06-09T02:47:22.000
Closed Date
2020-12-23T17:38:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000dHL1uAAG
Lat Location
(32.72548360143052500,-96.64299749430019000)
25-00543113
Service Request Number: 25-00543113 • Address: 2836 PENNSYLVANIA AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00543113
Address
2836 PENNSYLVANIA AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-12T15:37:46.000
Update Date
2025-11-18T16:26:21.000
Closed Date
2025-11-18T15:39:46.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001DLcVJAA1
Lat Location
(32.76796044258220000,-96.76615875454897000)
24-00535642
Service Request Number: 24-00535642 • Address: 2731 WILBUR ST, DALLAS, TX, 75233 • City Council District: 1
Service Request Number
24-00535642
Address
2731 WILBUR ST, DALLAS, TX, 75233
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-13T18:59:00.000
Status
Closed
Created Date
2024-11-05T12:48:42.000
Update Date
2024-11-07T18:37:44.000
Closed Date
2024-11-06T18:04:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HVjITAA1
Lat Location
(32.72166438030241000,-96.86466534128962000)
25-00074214
Service Request Number: 25-00074214 • Address: 2503 TEALFORD DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00074214
Address
2503 TEALFORD DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-20T14:40:47.000
Update Date
2025-02-20T14:58:48.000
Closed Date
2025-02-20T14:58:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000VOzzqAAD
Lat Location
(32.84034703252978000,-96.67070928976350000)
26-00287397
Service Request Number: 26-00287397 • Address: 14501 MONTFORT DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00287397
Address
14501 MONTFORT DR, DALLAS, TX, 75254
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-06-30T14:26:54.000
Update Date
2026-07-04T15:21:13.000
Closed Date
2026-07-02T15:20:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001zRuaLAAS
Lat Location
(32.94524986171809000,-96.81534165130996000)
22-00218392
Service Request Number: 22-00218392 • Address: 3400 W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00218392
Address
3400 W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-26T09:29:20.000
Update Date
2023-06-08T23:21:08.000
Closed Date
2022-05-26T09:36:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002HIqWAAW
Lat Location
(32.72015985730742000,-96.87551224605020000)
26-00160463
Service Request Number: 26-00160463 • Address: 18028 APPLERIDGE DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00160463
Address
18028 APPLERIDGE DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-16T20:30:48.000
Update Date
2026-04-18T08:51:28.000
Closed Date
2026-04-18T08:51:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ibgrGAAQ
Lat Location
(32.99825411376761000,-96.86840460713488000)
22-00044693
Service Request Number: 22-00044693 • Address: 5331 BEXAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00044693
Address
5331 BEXAR ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-08T00:59:00.000
Status
Closed
Created Date
2022-02-04T16:28:21.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-04T16:47:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001KmDAAA0
Lat Location
(32.74918101389157000,-96.75356182749698000)
25-00125433
Service Request Number: 25-00125433 • Address: 7610 GREENVILLE AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00125433
Address
7610 GREENVILLE AVE, DALLAS, TX, 75231
City Council District
13
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-04-11T23:59:00.000
Status
Closed
Created Date
2025-03-21T14:39:36.000
Update Date
2025-03-28T09:10:04.000
Closed Date
2025-03-28T09:10:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ZlTLqAAN
Lat Location
(32.88499492846530400,-96.75831418695275000)
23-00336758
Service Request Number: 23-00336758 • Address: 10423 CHECOTA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00336758
Address
10423 CHECOTA DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-22T11:38:51.000
Update Date
2023-07-25T16:25:30.000
Closed Date
2023-07-25T16:25:29.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005yFP8AAM
Lat Location
(32.74008323473566000,-96.64510842146144000)
26-00138085
Service Request Number: 26-00138085 • Address: 5008 MILAM ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00138085
Address
5008 MILAM ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-03T13:30:25.000
Update Date
2026-04-14T09:16:35.000
Closed Date
2026-04-14T09:16:35.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ftQjKAAU
Lat Location
(32.81674124016985400,-96.78639349609660000)
26-00094452
Service Request Number: 26-00094452 • Address: HARRY HINES BLVD & ANDJON DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00094452
Address
HARRY HINES BLVD & ANDJON DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T12:14:53.000
Update Date
2026-03-09T20:39:56.000
Closed Date
2026-03-09T20:39:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aahSdAAI
Lat Location
(32.87528932309726000,-96.88418198731077000)
22-00246452
Service Request Number: 22-00246452 • Address: 6347 NORWAY RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00246452
Address
6347 NORWAY RD, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-11T12:43:50.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-16T15:00:47.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002QyGqAAK
Lat Location
(32.88855775314940000,-96.79755869746927000)
26-00085128
Service Request Number: 26-00085128 • Address: 3501 DICKASON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00085128
Address
3501 DICKASON AVE, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-03T13:52:20.000
Update Date
2026-03-09T09:52:01.000
Closed Date
2026-03-09T09:51:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZRTPRAA5
Lat Location
(32.80594709339328600,-96.80679407203375000)
25-00474623
Service Request Number: 25-00474623 • Address: 3696 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00474623
Address
3696 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-01T23:59:00.000
Status
Closed (Transferred)
Created Date
2025-09-30T09:42:35.000
Update Date
2025-09-30T10:31:32.000
Closed Date
2025-09-30T10:31:29.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000013gkViAAI
Lat Location
(32.79259178397423000,-96.88117909606358000)
22-00093075
Service Request Number: 22-00093075 • Address: BICKERS ST & N HAMPTON RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00093075
Address
BICKERS ST & N HAMPTON RD, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-15T23:59:00.000
Status
Closed
Created Date
2022-03-11T14:54:37.000
Update Date
2023-06-08T23:31:59.000
Closed Date
2022-03-11T15:27:32.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001XB6fAAG
Lat Location
(32.78715369167083000,-96.85657606647986000)
26-00320220
Service Request Number: 26-00320220 • Address: 1951 ABSHIRE LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00320220
Address
1951 ABSHIRE LN, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-21T10:51:41.000
Update Date
2026-07-24T12:44:51.000
Closed Date
2026-07-22T11:01:04.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002412vhAAA
Lat Location
(32.81050262812942000,-96.68139495699542000)
26-00324427
Service Request Number: 26-00324427 • Address: 1819 W WHEATLAND RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00324427
Address
1819 W WHEATLAND RD, DALLAS, TX, 75232
City Council District
8
Department
Dallas Fire Rescue
Service Request Type
Fire Inspection - DFR
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
New
Created Date
2026-07-23T10:43:54.000
Update Date
2026-07-24T14:41:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024a6oLAAQ
Lat Location
(32.64784466111789000,-96.84743375893284000)
26-00105531
Service Request Number: 26-00105531 • Address: 416 S ERVAY ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00105531
Address
416 S ERVAY ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-30T23:59:00.000
Status
Closed
Created Date
2026-03-16T00:18:32.000
Update Date
2026-04-09T13:41:28.000
Closed Date
2026-04-09T13:41:28.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00001btyXBAAY
Lat Location
(32.77885470604099500,-96.79638306429455000)
24-00500346
Service Request Number: 24-00500346 • Address: 7046 JOHN W CARPENTER FWY NB, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
24-00500346
Address
7046 JOHN W CARPENTER FWY NB, DALLAS, TX, 75247
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-11-14T18:59:00.000
Status
Closed
Created Date
2024-10-15T13:52:39.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-10-17T13:36:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Dv2K9AAJ
Lat Location
(32.81617955428992000,-96.86793828299504000)
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