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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00350468
Service Request Number: 26-00350468 • Address: 9300 HERMOSA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00350468
Address
9300 HERMOSA DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-07T17:08:23.000
Update Date
2026-08-08T11:41:26.000
Closed Date
2026-08-08T11:41:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028Daw6AAC
Lat Location
(32.82502919418984000,-96.70105684768096000)
25-00187507
Service Request Number: 25-00187507 • Address: 3000 FERNWOOD AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00187507
Address
3000 FERNWOOD AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-04-29T23:59:00.000
Status
Closed
Created Date
2025-04-25T08:39:31.000
Update Date
2025-04-25T15:16:43.000
Closed Date
2025-04-25T15:16:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eeM1EAAU
Lat Location
(32.70986679758654000,-96.80692418458123000)
26-00015911
Service Request Number: 26-00015911 • Address: DELL GARDEN AVE & S BUCKNER BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00015911
Address
DELL GARDEN AVE & S BUCKNER BLVD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-01-15T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-01-12T14:56:09.000
Update Date
2026-01-14T12:50:49.000
Closed Date
2026-01-14T12:50:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001OzEisAAF
Lat Location
(32.72890004843850000,-96.68301063490900000)
26-00099475
Service Request Number: 26-00099475 • Address: 2907 ANDREA LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00099475
Address
2907 ANDREA LN, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-11T16:39:17.000
Update Date
2026-03-11T20:03:03.000
Closed Date
2026-03-11T20:03:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001bB8UKAA0
Lat Location
(32.82785538083232000,-96.66549155899389000)
25-00041572
Service Request Number: 25-00041572 • Address: 2757 N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00041572
Address
2757 N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-02-02T00:59:00.000
Status
Closed
Created Date
2025-01-30T12:59:30.000
Update Date
2025-01-30T13:12:59.000
Closed Date
2025-01-30T13:12:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000SUiEuAAL
Lat Location
(32.77660128881463000,-96.87408670669063000)
24-00572144
Service Request Number: 24-00572144 • Address: 5910 CEDAR SPRINGS RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00572144
Address
5910 CEDAR SPRINGS RD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Homeless Meal Event - CCS
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-06T18:59:00.000
Status
Closed
Created Date
2024-11-30T15:41:20.000
Update Date
2024-12-09T17:29:08.000
Closed Date
2024-12-09T17:29:06.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L3zndAAB
Lat Location
(32.82757577938019000,-96.83307766818622000)
26-00087770
Service Request Number: 26-00087770 • Address: 3800 ATWELL ST, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00087770
Address
3800 ATWELL ST, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T17:37:39.000
Update Date
2026-03-09T14:39:34.000
Closed Date
2026-03-09T14:39:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZlvMMAAZ
Lat Location
(32.83363166828270600,-96.82542672202350000)
24-00077234
Service Request Number: 24-00077234 • Address: 6520 RAVENDALE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00077234
Address
6520 RAVENDALE LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-27T00:59:00.000
Status
Closed
Created Date
2024-02-17T11:13:46.000
Update Date
2024-02-20T17:41:36.000
Closed Date
2024-02-20T17:41:36.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007HgX8AAK
Lat Location
(32.83866784056725400,-96.74918856787261000)
26-00093263
Service Request Number: 26-00093263 • Address: 1308 E 10TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00093263
Address
1308 E 10TH ST, DALLAS, TX, 75203
City Council District
4
Department
Planning & Development Department
Service Request Type
Historic District Violation - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-08T23:59:00.000
Status
In Progress
Created Date
2026-03-08T14:45:58.000
Update Date
2026-03-09T04:32:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aS0JCAA0
Lat Location
(32.74807228578500000,-96.80549833883477000)
23-00426159
Service Request Number: 23-00426159 • Address: N VAN BUREN AVE & FOURAKER ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00426159
Address
N VAN BUREN AVE & FOURAKER ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-13T10:44:35.000
Update Date
2026-08-07T14:04:36.000
Closed Date
2023-09-14T06:43:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006HcxlAAC
Lat Location
(32.74985068166987000,-96.83426838501880000)
20-01173760
Service Request Number: 20-01173760 • Address: 1708 MORRIS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01173760
Address
1708 MORRIS ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-12-09T00:59:00.000
Status
Closed
Created Date
2020-12-03T10:37:44.000
Update Date
2023-06-09T03:16:53.000
Closed Date
2020-12-07T10:14:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cb2QYAAY
Lat Location
(32.78334169844081000,-96.84654754425878000)
24-00360643
Service Request Number: 24-00360643 • Address: 1352 DELL OAK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00360643
Address
1352 DELL OAK DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-25T15:06:21.000
Update Date
2024-08-10T13:05:22.000
Closed Date
2024-08-10T13:05:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs0000029rtdAAA
Lat Location
(32.73635542220074500,-96.70726344281270000)
26-00208504
Service Request Number: 26-00208504 • Address: 4101 ROSS AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00208504
Address
4101 ROSS AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T07:24:32.000
Update Date
2026-05-15T14:35:58.000
Closed Date
2026-05-15T14:35:52.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p9Ux3AAE
Lat Location
(32.80001420488198000,-96.78389186249743000)
24-00519257
Service Request Number: 24-00519257 • Address: 10721 SANDALWOOD DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00519257
Address
10721 SANDALWOOD DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-30T18:59:00.000
Status
Closed
Created Date
2024-10-25T17:19:21.000
Update Date
2024-10-30T08:02:24.000
Closed Date
2024-10-30T08:02:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FmR5KAAV
Lat Location
(32.83815430189823600,-96.66355567544082000)
21-00289902
Service Request Number: 21-00289902 • Address: 2704 LARRY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00289902
Address
2704 LARRY DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-01T08:23:24.000
Update Date
2023-06-09T01:52:35.000
Closed Date
2021-04-08T08:30:49.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jEidsAAC
Lat Location
(32.82415397179561000,-96.66802455024177000)
25-00170693
Service Request Number: 25-00170693 • Address: OLIVER ST & TRAVIS ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00170693
Address
OLIVER ST & TRAVIS ST, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-30T23:59:00.000
Status
Closed
Created Date
2025-04-16T10:11:06.000
Update Date
2026-05-15T13:38:20.000
Closed Date
2026-05-15T13:38:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000dLF0oAAG
Lat Location
(32.82043756727155000,-96.79202691999099000)
26-00088242
Service Request Number: 26-00088242 • Address: LUCKY ST & TRACY RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00088242
Address
LUCKY ST & TRACY RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-05-07T23:59:00.000
Status
Closed
Created Date
2026-03-05T08:54:23.000
Update Date
2026-03-09T11:49:05.000
Closed Date
2026-03-09T11:49:05.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zr274AAB
Lat Location
(32.67526225492118600,-96.77664206822841000)
24-00177861
Service Request Number: 24-00177861 • Address: 4748 GRAMERCY OAKS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00177861
Address
4748 GRAMERCY OAKS DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-18T07:32:43.000
Update Date
2024-04-25T17:08:41.000
Closed Date
2024-04-25T17:08:41.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007hUXSAA2
Lat Location
(33.01050772127780000,-96.82624167587876000)
26-00156203
Service Request Number: 26-00156203 • Address: 5650 GASTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00156203
Address
5650 GASTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T17:31:40.000
Update Date
2026-04-16T16:57:18.000
Closed Date
2026-04-16T16:11:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i3tJ3AAI
Lat Location
(32.80707207461715000,-96.76076090405920000)
24-00417605
Service Request Number: 24-00417605 • Address: 8900 PARK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00417605
Address
8900 PARK LN, DALLAS, TX, 75231
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-30T23:59:00.000
Status
Closed
Created Date
2024-08-27T22:28:37.000
Update Date
2024-08-27T22:36:37.000
Closed Date
2024-08-27T22:36:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006IXriAAG
Lat Location
(32.86840857609270500,-96.74567953204090000)
23-00139614
Service Request Number: 23-00139614 • Address: 11300 CARISSA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00139614
Address
11300 CARISSA DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-28T15:23:22.000
Update Date
2023-06-07T01:36:27.000
Closed Date
2023-03-28T15:28:12.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005N2kcAAC
Lat Location
(32.86179584747489000,-96.68580917613937000)
22-00195076
Service Request Number: 22-00195076 • Address: 4103 FORTUNE LN, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00195076
Address
4103 FORTUNE LN, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-13T03:57:55.000
Update Date
2023-06-08T23:07:39.000
Closed Date
2022-05-14T16:41:55.000
Priority
Priority
Method Received Description
API
Unique Key
5008z00000293bZAAQ
Lat Location
(32.69474090244747000,-96.81593922446116000)
25-00339806
Service Request Number: 25-00339806 • Address: 7156 VINLAND ST, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00339806
Address
7156 VINLAND ST, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-17T23:59:00.000
Status
Closed (Duplicate)
Created Date
2025-07-15T13:18:31.000
Update Date
2025-07-15T19:29:06.000
Closed Date
2025-07-15T19:28:45.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000qfbiQAAQ
Lat Location
(32.78918462261399500,-96.68822928351851000)
22-00390161
Service Request Number: 22-00390161 • Address: 5620 EAST SIDE AVE, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
22-00390161
Address
5620 EAST SIDE AVE, DALLAS, TX, 75214
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-07T20:05:03.000
Update Date
2023-06-08T02:47:07.000
Closed Date
2022-09-08T14:54:07.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000003VNNRAA4
Lat Location
(32.80064589780767000,-96.75504673937375000)
26-00093160
Service Request Number: 26-00093160 • Address: 4947 BERNAL DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00093160
Address
4947 BERNAL DR, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:56:17.000
Update Date
2026-03-09T09:55:58.000
Closed Date
2026-03-09T09:55:37.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aRQh8AAG
Lat Location
(32.78221463393045000,-96.90285825272741000)
23-00210420
Service Request Number: 23-00210420 • Address: 2719 ALDEN AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00210420
Address
2719 ALDEN AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-17T23:59:00.000
Status
Closed
Created Date
2023-05-14T09:50:57.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-17T08:50:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005c1kjAAA
Lat Location
(32.74227901445189600,-96.86407461372937000)
26-00092094
Service Request Number: 26-00092094 • Address: HILLCREST RD & SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00092094
Address
HILLCREST RD & SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T08:47:50.000
Update Date
2026-03-09T10:25:26.000
Closed Date
2026-03-09T10:25:25.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aKocvAAC
Lat Location
(32.93994458036807000,-96.78625644043217000)
26-00154951
Service Request Number: 26-00154951 • Address: 2633 JEFFRIES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00154951
Address
2633 JEFFRIES ST, DALLAS, TX, 75215
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-12T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-13T17:41:49.000
Update Date
2026-04-14T10:35:04.000
Closed Date
2026-04-14T10:35:02.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001htcLDAAY
Lat Location
(32.77346260244507000,-96.77117940459010000)
24-00058170
Service Request Number: 24-00058170 • Address: 9212 LOMA VISTA DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00058170
Address
9212 LOMA VISTA DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-13T18:59:00.000
Status
Closed
Created Date
2024-02-06T16:18:51.000
Update Date
2024-02-08T18:30:03.000
Closed Date
2024-02-08T18:30:02.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000007D4T3AAK
Lat Location
(32.89682706445733400,-96.74404634642785000)
25-00041551
Service Request Number: 25-00041551 • Address: 2000 HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00041551
Address
2000 HIGHLAND RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:52:46.000
Update Date
2025-02-13T11:47:58.000
Closed Date
2025-02-13T11:47:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SUpt7AAD
Lat Location
(32.80424306842487000,-96.71699877043420000)
26-00205394
Service Request Number: 26-00205394 • Address: BUENA VISTA ST & ARMSTRONG AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00205394
Address
BUENA VISTA ST & ARMSTRONG AVE, DALLAS, TX, 75205
City Council District
14
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-28T23:59:00.000
Status
Closed
Created Date
2026-05-13T13:53:18.000
Update Date
2026-05-15T15:35:59.000
Closed Date
2026-05-15T15:33:39.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001om0boAAA
Lat Location
(32.82246171857582000,-96.79220395599695000)
21-00933287
Service Request Number: 21-00933287 • Address: 5969 HIGHLAND VILLAGE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00933287
Address
5969 HIGHLAND VILLAGE DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-05T15:10:53.000
Status
Closed
Created Date
2021-11-02T15:10:46.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-02T18:05:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tOkUKAA0
Lat Location
(32.67463920264752600,-96.76283761239520000)
23-00207763
Service Request Number: 23-00207763 • Address: 7314 LARCHVIEW DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
23-00207763
Address
7314 LARCHVIEW DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-05-18T23:59:00.000
Status
Closed
Created Date
2023-05-11T18:34:22.000
Update Date
2024-02-21T03:18:25.000
Closed Date
2023-05-15T15:42:23.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005bPIjAAM
Lat Location
(32.94509752402620000,-96.77782722622581000)
25-00483924
Service Request Number: 25-00483924 • Address: 11921 HOBLITZELLE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00483924
Address
11921 HOBLITZELLE DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-20T23:59:00.000
Status
Closed
Created Date
2025-10-05T19:33:43.000
Update Date
2026-05-15T13:18:26.000
Closed Date
2026-05-15T13:18:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000014bUYzAAM
Lat Location
(32.91117019915533000,-96.76231728757215000)
26-00321231
Service Request Number: 26-00321231 • Address: 5922 LEWIS ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00321231
Address
5922 LEWIS ST, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-23T23:59:00.000
Status
Closed
Created Date
2026-07-21T16:26:46.000
Update Date
2026-07-24T11:19:07.000
Closed Date
2026-07-22T11:18:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs0000247sgJAAQ
Lat Location
(32.81201407329822000,-96.76600613460911000)
21-00914323
Service Request Number: 21-00914323 • Address: 1602 GLEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00914323
Address
1602 GLEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-20T13:57:55.000
Update Date
2023-06-09T00:15:11.000
Closed Date
2021-11-04T14:38:59.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000so2i5AAA
Lat Location
(32.72968221475992600,-96.80079275530198000)
26-00290463
Service Request Number: 26-00290463 • Address: 506 S WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00290463
Address
506 S WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-06T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-07-02T08:58:38.000
Update Date
2026-07-04T11:55:12.000
Closed Date
2026-07-02T11:54:52.000
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001zvK4rAAE
Lat Location
(32.74075800066924000,-96.87398987709776000)
22-00562822
Service Request Number: 22-00562822 • Address: 4433 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
22-00562822
Address
4433 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T07:53:21.000
Update Date
2023-06-08T01:52:19.000
Closed Date
2023-01-04T17:43:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004bfQ2AAI
Lat Location
(32.82052887045955500,-96.79054882944095000)
21-00983613
Service Request Number: 21-00983613 • Address: 7525 FISHER RD, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00983613
Address
7525 FISHER RD, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T19:25:19.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-16T11:02:51.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000uFLgqAAG
Lat Location
(32.83771921667510400,-96.73113972065745000)
25-00519911
Service Request Number: 25-00519911 • Address: 5566 YOUNGBLOOD RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00519911
Address
5566 YOUNGBLOOD RD, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-30T23:59:00.000
Status
Closed
Created Date
2025-10-28T13:33:39.000
Update Date
2025-10-28T14:39:42.000
Closed Date
2025-10-28T14:39:29.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000019cQVGAA2
Lat Location
(32.68074267738930400,-96.72448435714001000)
26-00135540
Service Request Number: 26-00135540 • Address: 2311 ECHO LAKE DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00135540
Address
2311 ECHO LAKE DR, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-02T09:33:22.000
Update Date
2026-04-14T15:51:08.000
Closed Date
2026-04-14T15:51:07.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001fa8LVAAY
Lat Location
(32.67631011599356600,-96.61723168666953000)
24-00320525
Service Request Number: 24-00320525 • Address: 5079 GASTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00320525
Address
5079 GASTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-08-14T23:59:00.000
Status
Closed
Created Date
2024-07-02T11:28:47.000
Update Date
2024-07-09T13:38:20.000
Closed Date
2024-07-09T13:38:20.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008Bv61AAC
Lat Location
(32.80235370198534000,-96.76691199563005000)
26-00094352
Service Request Number: 26-00094352 • Address: 4140 PLUTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00094352
Address
4140 PLUTO ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T11:36:58.000
Update Date
2026-03-09T11:40:37.000
Closed Date
2026-03-09T11:40:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aYrxYAAS
Lat Location
(32.79223104352773500,-96.89097062425137000)
21-00442834
Service Request Number: 21-00442834 • Address: 9524 MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00442834
Address
9524 MILITARY PKWY, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:55:16.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-07-22T15:27:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6aCAAS
Lat Location
(32.76820208101662000,-96.65917379435984000)
26-00094659
Service Request Number: 26-00094659 • Address: 200 SHORT BLVD, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00094659
Address
200 SHORT BLVD, DALLAS, TX, 75232
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:25:16.000
Update Date
2026-03-09T14:46:39.000
Closed Date
2026-03-09T14:46:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acfwAAAQ
Lat Location
(32.68571217906168000,-96.82578026184865000)
21-00442933
Service Request Number: 21-00442933 • Address: 2355 HEALEY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00442933
Address
2355 HEALEY DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-05-18T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:05:49.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T15:05:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA73OAAS
Lat Location
(32.82454383139025000,-96.67576301600276000)
26-00193871
Service Request Number: 26-00193871 • Address: 12729 ABRAMS RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00193871
Address
12729 ABRAMS RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-06T16:17:14.000
Update Date
2026-05-15T17:54:07.000
Closed Date
2026-05-15T17:07:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001nNjXZAA0
Lat Location
(32.91918795643644000,-96.73569574653585000)
24-00561497
Service Request Number: 24-00561497 • Address: 1141 EASTON RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00561497
Address
1141 EASTON RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-21T11:04:23.000
Update Date
2024-11-22T16:09:37.000
Closed Date
2024-11-22T16:09:36.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00000JzdntAAB
Lat Location
(32.84379302139160000,-96.69219616625040000)
25-00150764
Service Request Number: 25-00150764 • Address: VINEYARD DR & BERNAL DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00150764
Address
VINEYARD DR & BERNAL DR, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-08T18:59:00.000
Status
Closed
Created Date
2025-04-04T14:37:30.000
Update Date
2025-04-05T14:16:28.000
Closed Date
2025-04-05T13:44:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000bidhuAAA
Lat Location
(32.78661873751992000,-96.87611454023369000)
23-00375336
Service Request Number: 23-00375336 • Address: 8242 BLUMELIA DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00375336
Address
8242 BLUMELIA DR, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-15T17:17:33.000
Status
Closed
Created Date
2023-08-13T17:17:34.000
Update Date
2023-08-13T18:21:31.000
Closed Date
2023-08-13T18:21:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000066CVHAA2
Lat Location
(32.98790241988332600,-96.76012241347263000)
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