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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00585910
Service Request Number: 25-00585910 • Address: 2943 BARDWELL AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00585910
Address
2943 BARDWELL AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-12-17T00:59:00.000
Status
Closed
Created Date
2025-12-15T13:05:48.000
Update Date
2025-12-15T15:17:36.000
Closed Date
2025-12-15T15:17:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Jt9jxAAB
Lat Location
(32.71477783196033000,-96.77974401071559000)
26-00084551
Service Request Number: 26-00084551 • Address: 3801 W DAVIS ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00084551
Address
3801 W DAVIS ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T10:37:19.000
Update Date
2026-03-19T14:32:04.000
Closed Date
2026-03-13T12:41:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZLz8kAAD
Lat Location
(32.75012211314030000,-96.88021593900494000)
22-00382263
Service Request Number: 22-00382263 • Address: 1142 PIONEER DR, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
22-00382263
Address
1142 PIONEER DR, DALLAS, TX, 75224
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-19T23:59:00.000
Status
Closed
Created Date
2022-09-02T17:45:34.000
Update Date
2023-06-08T02:45:37.000
Closed Date
2022-09-20T10:45:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SrN0AAK
Lat Location
(32.72796329060835000,-96.84088865072648000)
26-00324427
Service Request Number: 26-00324427 • Address: 1819 W WHEATLAND RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00324427
Address
1819 W WHEATLAND RD, DALLAS, TX, 75232
City Council District
8
Department
Dallas Fire Rescue
Service Request Type
Fire Inspection - DFR
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
New
Created Date
2026-07-23T10:43:54.000
Update Date
2026-07-24T14:41:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024a6oLAAQ
Lat Location
(32.64784466111789000,-96.84743375893284000)
24-00529008
Service Request Number: 24-00529008 • Address: 3340 BRANTLEY ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00529008
Address
3340 BRANTLEY ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-31T17:42:09.000
Update Date
2024-11-04T18:24:42.000
Closed Date
2024-11-04T18:24:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000GmpWrAAJ
Lat Location
(32.78228829061775000,-96.83275053293083000)
22-00440103
Service Request Number: 22-00440103 • Address: 7227 HARDWOOD TRL, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00440103
Address
7227 HARDWOOD TRL, DALLAS, TX, 75249
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-10-07T23:59:00.000
Status
Closed
Created Date
2022-10-06T16:58:25.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-10-06T17:02:22.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003m4TLAAY
Lat Location
(32.63911602497782000,-96.94735666624398000)
23-00097874
Service Request Number: 23-00097874 • Address: 1955 PUEBLO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00097874
Address
1955 PUEBLO ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-03T11:38:01.000
Update Date
2023-06-07T01:34:46.000
Closed Date
2023-03-10T17:42:12.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005FXlOAAW
Lat Location
(32.78035788875290000,-96.85204161392703000)
25-00387247
Service Request Number: 25-00387247 • Address: 9519 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00387247
Address
9519 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-08-14T18:59:00.000
Status
Closed
Created Date
2025-08-11T16:37:43.000
Update Date
2025-08-11T20:01:36.000
Closed Date
2025-08-11T20:01:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000vfq3RAAQ
Lat Location
(32.90936688847139600,-96.72995463327953000)
25-00159206
Service Request Number: 25-00159206 • Address: 7400 CAMPBELL RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00159206
Address
7400 CAMPBELL RD, DALLAS, TX, 75248
City Council District
12
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-04-30T23:59:00.000
Status
Closed
Created Date
2025-04-09T15:45:17.000
Update Date
2025-04-10T07:57:52.000
Closed Date
2025-04-10T07:57:52.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000cNcecAAC
Lat Location
(32.97806635135387000,-96.77411042508665000)
26-00077339
Service Request Number: 26-00077339 • Address: 2729 LARRY DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00077339
Address
2729 LARRY DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:47:56.000
Update Date
2026-02-27T18:19:10.000
Closed Date
2026-02-27T18:19:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YSBkQAAX
Lat Location
(32.82434695684166600,-96.66772762675492000)
24-00611688
Service Request Number: 24-00611688 • Address: 2825 L B J FWY WB, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
24-00611688
Address
2825 L B J FWY WB, DALLAS, TX, 75234
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-30T18:59:00.000
Status
Closed
Created Date
2024-12-30T08:57:44.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-12-30T09:26:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000OPZcgAAH
Lat Location
(32.91081523322652000,-96.88417821915041000)
22-00049278
Service Request Number: 22-00049278 • Address: 3448 FROSTY TRL, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00049278
Address
3448 FROSTY TRL, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-02-12T00:59:00.000
Status
Closed
Created Date
2022-02-08T20:03:28.000
Update Date
2023-06-08T23:31:27.000
Closed Date
2022-02-09T15:06:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001M3cfAAC
Lat Location
(32.66258402129683000,-96.76454772085093000)
26-00346644
Service Request Number: 26-00346644 • Address: 8617 AUDELIA RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00346644
Address
8617 AUDELIA RD, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-05T16:14:47.000
Update Date
2026-08-08T13:29:07.000
Closed Date
2026-08-06T13:28:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027eLWvAAM
Lat Location
(32.86538737002113000,-96.71816640536842000)
23-00392802
Service Request Number: 23-00392802 • Address: 1634 SMOKE TREE LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00392802
Address
1634 SMOKE TREE LN, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-08-28T23:59:00.000
Status
Closed
Created Date
2023-08-23T11:57:13.000
Update Date
2023-08-28T09:40:27.000
Closed Date
2023-08-28T09:40:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000069spCAAQ
Lat Location
(32.68837389286511000,-96.60905757705774000)
24-00092209
Service Request Number: 24-00092209 • Address: 2037 UTICA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00092209
Address
2037 UTICA DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-27T17:49:58.000
Update Date
2024-03-11T16:56:43.000
Closed Date
2024-03-11T16:56:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007LhJZAA0
Lat Location
(32.74775286272150000,-96.68571793275713000)
26-00406420
Service Request Number: 26-00406420 • Address: 8410 BOCOWOOD DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00406420
Address
8410 BOCOWOOD DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-09-13T23:59:00.000
Status
Closed
Created Date
2026-09-12T20:46:35.000
Update Date
2026-09-12T21:05:05.000
Closed Date
2026-09-12T21:05:04.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002GyQS4AAN
Lat Location
(32.80233509015181400,-96.69892851136000000)
26-00064531
Service Request Number: 26-00064531 • Address: 10948 ALDER CIR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00064531
Address
10948 ALDER CIR, DALLAS, TX, 75238
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed
Created Date
2026-02-18T12:20:39.000
Update Date
2026-02-20T12:31:55.000
Closed Date
2026-02-20T12:31:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001WnuKfAAJ
Lat Location
(32.90100751226713500,-96.69243132501352000)
22-00246435
Service Request Number: 22-00246435 • Address: 8155 SAN LEANDRO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00246435
Address
8155 SAN LEANDRO DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-17T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:28:26.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-15T15:59:38.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000002Qy4uAAC
Lat Location
(32.80913260446451000,-96.71722173977712000)
26-00321231
Service Request Number: 26-00321231 • Address: 5922 LEWIS ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00321231
Address
5922 LEWIS ST, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-23T23:59:00.000
Status
Closed
Created Date
2026-07-21T16:26:46.000
Update Date
2026-07-24T11:19:07.000
Closed Date
2026-07-22T11:18:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs0000247sgJAAQ
Lat Location
(32.81201407329822000,-96.76600613460911000)
24-00158187
Service Request Number: 24-00158187 • Address: 4919 RAMONA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00158187
Address
4919 RAMONA AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2024-04-08T18:40:10.000
Status
Closed
Created Date
2024-04-07T18:40:10.000
Update Date
2024-04-07T18:40:14.000
Closed Date
2024-04-07T18:40:10.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007d2MfAAI
Lat Location
(32.68639262325092000,-96.79794719764881000)
25-00557631
Service Request Number: 25-00557631 • Address: 2810 DUTTON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00557631
Address
2810 DUTTON DR, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-12-10T00:59:00.000
Status
Closed
Created Date
2025-11-21T17:01:57.000
Update Date
2026-05-15T13:12:02.000
Closed Date
2026-05-15T13:11:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001FnmryAAB
Lat Location
(32.72525183602101000,-96.86639001180237000)
24-00409631
Service Request Number: 24-00409631 • Address: 857 CLEARWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00409631
Address
857 CLEARWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-11-19T18:59:00.000
Status
Closed
Created Date
2024-08-22T16:40:12.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2024-08-28T09:28:05.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000005bofvAAA
Lat Location
(32.66091068283438400,-96.83601187990982000)
23-00304147
Service Request Number: 23-00304147 • Address: 2100 ROBERT B CULLUM BLVD, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00304147
Address
2100 ROBERT B CULLUM BLVD, DALLAS, TX, 75210
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-07-05T23:59:00.000
Status
Closed
Created Date
2023-07-04T07:23:39.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-07-04T08:41:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005rbyuAAA
Lat Location
(32.77022791841488000,-96.75672034469011000)
22-00346882
Service Request Number: 22-00346882 • Address: 13333 FLAGSTONE LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00346882
Address
13333 FLAGSTONE LN, DALLAS, TX, 75240
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-17T23:59:00.000
Status
Closed
Created Date
2022-08-14T11:17:36.000
Update Date
2023-06-08T03:24:06.000
Closed Date
2022-08-14T11:26:11.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003FuASAA0
Lat Location
(32.92913874543412000,-96.77348878365562000)
24-00495698
Service Request Number: 24-00495698 • Address: 7820 CANTURA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00495698
Address
7820 CANTURA DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-18T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-10-10T08:22:49.000
Update Date
2024-10-11T17:09:12.000
Closed Date
2024-10-11T17:09:10.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000DLWVFAA5
Lat Location
(32.70188666109026000,-96.68595830281313000)
22-00381991
Service Request Number: 22-00381991 • Address: 4107 WORTH ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
22-00381991
Address
4107 WORTH ST, DALLAS, TX, 75246
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-10-11T23:59:00.000
Status
Closed
Created Date
2022-09-02T15:42:08.000
Update Date
2023-06-08T02:45:35.000
Closed Date
2022-09-21T14:43:39.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SmUWAA0
Lat Location
(32.79232198554520000,-96.77482165441698000)
21-00299630
Service Request Number: 21-00299630 • Address: 8930 SHILOH RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00299630
Address
8930 SHILOH RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-04T20:04:00.000
Update Date
2023-06-09T01:56:13.000
Closed Date
2021-04-07T11:13:01.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000jvRpTAAU
Lat Location
(32.81474885362117000,-96.66838395310653000)
25-00565232
Service Request Number: 25-00565232 • Address: 5200 HARRY HINES BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00565232
Address
5200 HARRY HINES BLVD, DALLAS, TX, 75235
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-12-01T00:59:00.000
Status
Closed
Created Date
2025-11-29T15:42:56.000
Update Date
2025-11-29T18:23:22.000
Closed Date
2025-11-29T18:23:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001GrsyDAAR
Lat Location
(32.81178074359950000,-96.83668779180465000)
20-01139563
Service Request Number: 20-01139563 • Address: 3207 LINDBERGH DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
20-01139563
Address
3207 LINDBERGH DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-19T21:10:43.000
Update Date
2023-06-09T03:21:01.000
Closed Date
2020-11-24T15:13:31.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000cXywGAAS
Lat Location
(32.80183958577785600,-96.69162323926771000)
22-00275380
Service Request Number: 22-00275380 • Address: 8080 LEIGH ANN DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00275380
Address
8080 LEIGH ANN DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:39:28.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-08-12T12:00:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jpRxAAI
Lat Location
(32.64989175122443000,-96.82922243283825000)
26-00095443
Service Request Number: 26-00095443 • Address: 14255 PRESTON RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00095443
Address
14255 PRESTON RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:58:27.000
Update Date
2026-03-09T22:17:30.000
Closed Date
2026-03-09T22:17:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aj1tyAAA
Lat Location
(32.94201446458695000,-96.80379643990412000)
23-00332292
Service Request Number: 23-00332292 • Address: 1627 DRAGON ST, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
23-00332292
Address
1627 DRAGON ST, DALLAS, TX, 75207
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-24T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-06-22T15:23:50.000
Update Date
2023-07-20T08:11:21.000
Closed Date
2023-07-20T08:11:18.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005xGj1AAE
Lat Location
(32.79293707895073600,-96.82094159041372000)
26-00343355
Service Request Number: 26-00343355 • Address: 2512 HAWES AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00343355
Address
2512 HAWES AVE, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-04T09:48:48.000
Update Date
2026-08-06T17:15:09.000
Closed Date
2026-08-04T17:14:34.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027Aq5BAAS
Lat Location
(32.82925484020090000,-96.84561965870898000)
25-00129073
Service Request Number: 25-00129073 • Address: 3584 CREEK VIEW DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00129073
Address
3584 CREEK VIEW DR, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-26T18:59:00.000
Status
Closed
Created Date
2025-03-24T13:42:52.000
Update Date
2025-03-25T17:04:30.000
Closed Date
2025-03-25T17:03:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000a23zdAAA
Lat Location
(32.70927037756987000,-96.88020263044570000)
25-00323411
Service Request Number: 25-00323411 • Address: 11409 N CENTRAL EXPY SB, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
25-00323411
Address
11409 N CENTRAL EXPY SB, DALLAS, TX, 75243
City Council District
11
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-05T18:59:00.000
Status
Closed
Created Date
2025-07-07T10:44:53.000
Update Date
2025-07-17T10:29:54.000
Closed Date
2025-07-17T10:29:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pFrY9AAK
Lat Location
(32.90379544175775000,-96.76928027223823000)
26-00337176
Service Request Number: 26-00337176 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00337176
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-30T20:20:30.000
Update Date
2026-08-08T14:46:09.000
Closed Date
2026-08-06T13:59:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026IiKfAAK
Lat Location
(32.77496312625581000,-96.70546161859299000)
22-00193909
Service Request Number: 22-00193909 • Address: 2430 TALCO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00193909
Address
2430 TALCO DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-05-26T23:59:00.000
Status
Closed
Created Date
2022-05-12T13:06:54.000
Update Date
2023-06-08T23:07:25.000
Closed Date
2022-05-18T16:15:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000028hmQAAQ
Lat Location
(32.68479358666271000,-96.77888535380065000)
25-00496842
Service Request Number: 25-00496842 • Address: 8593 E NORTHWEST HWY, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
25-00496842
Address
8593 E NORTHWEST HWY, DALLAS, TX, 75238
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-11-06T00:59:00.000
Status
Closed
Created Date
2025-10-14T07:16:26.000
Update Date
2025-10-24T10:44:53.000
Closed Date
2025-10-24T10:44:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000016458PAAQ
Lat Location
(32.85954223615381000,-96.72276268729473000)
25-00564469
Service Request Number: 25-00564469 • Address: 233 S CLIFF ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00564469
Address
233 S CLIFF ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-28T11:50:47.000
Update Date
2025-12-08T17:46:11.000
Closed Date
2025-12-08T17:00:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001GlJblAAF
Lat Location
(32.74607768201139000,-96.80731306075926000)
21-00347175
Service Request Number: 21-00347175 • Address: 8634 HANFORD DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00347175
Address
8634 HANFORD DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-19T13:24:15.000
Update Date
2023-06-09T01:53:41.000
Closed Date
2021-05-04T10:25:31.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000kgFdOAAU
Lat Location
(32.90291862141701500,-96.75524836699074000)
22-00556913
Service Request Number: 22-00556913 • Address: 3992 BEECHWOOD LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00556913
Address
3992 BEECHWOOD LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:05:52.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T08:19:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z4zAAAS
Lat Location
(32.87605331449220000,-96.84656005122068000)
23-00139437
Service Request Number: 23-00139437 • Address: 2517 STEPHENSON ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00139437
Address
2517 STEPHENSON ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-28T14:34:12.000
Update Date
2023-06-07T01:36:25.000
Closed Date
2023-04-20T12:55:28.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005MwIiAAK
Lat Location
(32.75221000794971000,-96.75601168340572000)
26-00077371
Service Request Number: 26-00077371 • Address: 3919 GOODFELLOW DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00077371
Address
3919 GOODFELLOW DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T10:56:45.000
Update Date
2026-03-02T15:46:05.000
Closed Date
2026-03-02T15:46:04.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YRDZpAAP
Lat Location
(32.90910677352727000,-96.84812377783365000)
22-00299872
Service Request Number: 22-00299872 • Address: CLEVELAND ST & SOUTH BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00299872
Address
CLEVELAND ST & SOUTH BLVD, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-15T10:39:32.000
Update Date
2023-06-08T03:15:05.000
Closed Date
2022-07-19T17:03:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tzfFAAQ
Lat Location
(32.76091973843119000,-96.78003051330913000)
26-00155238
Service Request Number: 26-00155238 • Address: 4800 LANGDON RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00155238
Address
4800 LANGDON RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-14T11:36:10.000
Update Date
2026-04-14T23:18:17.000
Closed Date
2026-04-14T23:18:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hx1d7AAA
Lat Location
(32.64938517282776000,-96.74371529231556000)
22-00172999
Service Request Number: 22-00172999 • Address: 10832 CHANNEL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00172999
Address
10832 CHANNEL DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-01T22:56:57.000
Update Date
2023-06-08T23:03:30.000
Closed Date
2022-05-01T22:59:23.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000226sAAAQ
Lat Location
(32.89634034229174000,-96.87532176476710000)
25-00037043
Service Request Number: 25-00037043 • Address: 613 N DWIGHT AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
25-00037043
Address
613 N DWIGHT AVE, DALLAS, TX, 75211
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-28T10:59:07.000
Update Date
2025-01-28T15:03:33.000
Closed Date
2025-01-28T15:03:32.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000S8IO1AAN
Lat Location
(32.74979649922737000,-96.90771293047129000)
26-00087557
Service Request Number: 26-00087557 • Address: 7568 MIDBURY DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00087557
Address
7568 MIDBURY DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T16:22:33.000
Update Date
2026-03-09T10:32:20.000
Closed Date
2026-03-09T10:09:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjmrrAAB
Lat Location
(32.90202056312620000,-96.77674626104387000)
24-00529599
Service Request Number: 24-00529599 • Address: 3240 SALE ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
24-00529599
Address
3240 SALE ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed
Created Date
2024-11-01T09:30:27.000
Update Date
2024-11-02T08:58:53.000
Closed Date
2024-11-02T08:58:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000GruE9AAJ
Lat Location
(32.80747043875494000,-96.80466381438231000)
26-00210012
Service Request Number: 26-00210012 • Address: 3302 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00210012
Address
3302 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T18:07:18.000
Update Date
2026-05-15T21:13:57.000
Closed Date
2026-05-15T21:13:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pK1QNAA0
Lat Location
(32.86344878616577600,-96.86650664211825000)
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