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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00510002
Service Request Number: 22-00510002 • Address: 6209 TEAGUE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00510002
Address
6209 TEAGUE DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-11-28T00:59:00.000
Status
Closed
Created Date
2022-11-24T18:00:04.000
Update Date
2023-06-08T02:08:36.000
Closed Date
2022-11-24T18:08:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004F5GeAAK
Lat Location
(32.67060198539666000,-96.77939587412361000)
21-00442836
Service Request Number: 21-00442836 • Address: 3110 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00442836
Address
3110 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:55:35.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-06-17T11:49:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA5v2AAC
Lat Location
(32.65618505520737000,-96.77226449913933000)
25-00532941
Service Request Number: 25-00532941 • Address: 1222 N TATUM AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
25-00532941
Address
1222 N TATUM AVE, DALLAS, TX, 75211
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-11-08T00:59:00.000
Status
Closed
Created Date
2025-11-05T13:50:07.000
Update Date
2025-11-06T23:58:11.000
Closed Date
2025-11-06T23:57:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001BgOojAAF
Lat Location
(32.75701147816537400,-96.91520217837524000)
26-00094988
Service Request Number: 26-00094988 • Address: 3107 W CAMP WISDOM RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00094988
Address
3107 W CAMP WISDOM RD, DALLAS, TX, 75237
City Council District
3
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:30:24.000
Update Date
2026-03-09T15:38:18.000
Closed Date
2026-03-09T15:35:23.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001afLeMAAU
Lat Location
(32.66234129566342000,-96.87070704015423000)
24-00385183
Service Request Number: 24-00385183 • Address: 9590 SPRING BRANCH DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00385183
Address
9590 SPRING BRANCH DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-15T18:59:00.000
Status
Closed
Created Date
2024-08-08T13:11:25.000
Update Date
2024-08-13T09:12:42.000
Closed Date
2024-08-13T09:12:41.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000003sMORAA2
Lat Location
(32.87675562914609000,-96.72310767386574000)
25-00214443
Service Request Number: 25-00214443 • Address: 7413 EAST GRAND AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00214443
Address
7413 EAST GRAND AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-09T09:53:31.000
Update Date
2025-05-14T13:15:06.000
Closed Date
2025-05-14T12:29:39.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000gk2Q4AAI
Lat Location
(32.80904451325672000,-96.73185782869245000)
26-00343834
Service Request Number: 26-00343834 • Address: 6516 FOREST PARK RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00343834
Address
6516 FOREST PARK RD, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-04T11:56:07.000
Update Date
2026-08-08T09:59:09.000
Closed Date
2026-08-06T09:58:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027DuSPAA0
Lat Location
(32.82500959205117000,-96.84656490876017000)
25-00091202
Service Request Number: 25-00091202 • Address: 3323 WEISENBERGER DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00091202
Address
3323 WEISENBERGER DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-10T23:59:00.000
Status
Closed
Created Date
2025-03-03T11:14:53.000
Update Date
2025-03-06T17:10:36.000
Closed Date
2025-03-06T17:10:35.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WuDucAAF
Lat Location
(32.78251379524340000,-96.89723736379604000)
26-00076365
Service Request Number: 26-00076365 • Address: 6112 MOUNTAIN CREEK PKWY, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00076365
Address
6112 MOUNTAIN CREEK PKWY, DALLAS, TX, 75249
City Council District
3
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-25T16:45:05.000
Update Date
2026-03-09T14:02:30.000
Closed Date
2026-03-09T14:02:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YJutgAAD
Lat Location
(32.65014537263589000,-96.96630421970050000)
23-00006852
Service Request Number: 23-00006852 • Address: 4308 CROZIER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00006852
Address
4308 CROZIER ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-01-07T00:59:00.000
Status
Closed
Created Date
2023-01-05T10:26:09.000
Update Date
2023-06-07T01:54:38.000
Closed Date
2023-01-05T12:00:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004gok8AAA
Lat Location
(32.75541763651633000,-96.76055054509379000)
22-00196939
Service Request Number: 22-00196939 • Address: 2278 W 10TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00196939
Address
2278 W 10TH ST, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-20T23:59:00.000
Status
Closed
Created Date
2022-05-13T21:34:44.000
Update Date
2023-06-08T22:59:35.000
Closed Date
2022-05-16T07:50:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000029deLAAQ
Lat Location
(32.74514144497020000,-96.85505370501572000)
21-00942555
Service Request Number: 21-00942555 • Address: 614 MCCRAKEN WAY, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00942555
Address
614 MCCRAKEN WAY, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-18T00:59:00.000
Status
Closed
Created Date
2021-11-09T15:05:37.000
Update Date
2023-06-08T23:48:01.000
Closed Date
2021-11-13T12:57:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000tPt8yAAC
Lat Location
(32.74974542295744600,-96.86162386122518000)
26-00119313
Service Request Number: 26-00119313 • Address: 1903 S TYLER ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00119313
Address
1903 S TYLER ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-24T10:26:47.000
Update Date
2026-04-14T08:01:25.000
Closed Date
2026-04-14T08:01:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001dfbxVAAQ
Lat Location
(32.72702015861974400,-96.83808846614885000)
26-00081693
Service Request Number: 26-00081693 • Address: 516 TOWN CREEK DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00081693
Address
516 TOWN CREEK DR, DALLAS, TX, 75232
City Council District
4
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-01T12:40:21.000
Update Date
2026-03-09T08:01:49.000
Closed Date
2026-03-09T08:01:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Yz1O8AAJ
Lat Location
(32.68282360203034600,-96.83271221516696000)
26-00155905
Service Request Number: 26-00155905 • Address: 2211 PECAN GROVE CT, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00155905
Address
2211 PECAN GROVE CT, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T15:40:43.000
Update Date
2026-04-14T15:40:48.000
Closed Date
2026-04-14T15:40:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i2J1VAAU
Lat Location
(32.81202514152399600,-96.70397120423678000)
24-00078921
Service Request Number: 24-00078921 • Address: 7036 TWIN HILLS AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00078921
Address
7036 TWIN HILLS AVE, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-19T13:54:26.000
Update Date
2024-02-22T16:56:53.000
Closed Date
2024-02-22T16:56:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007IASGAA4
Lat Location
(32.87431050285796600,-96.76432384844773000)
26-00054485
Service Request Number: 26-00054485 • Address: 6930 WILDGROVE AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00054485
Address
6930 WILDGROVE AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-11T12:49:07.000
Update Date
2026-03-09T20:52:45.000
Closed Date
2026-03-09T20:52:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001VNW4sAAH
Lat Location
(32.81710015926421000,-96.73878245701250000)
25-00422956
Service Request Number: 25-00422956 • Address: 2900 HICKORY ST, DALLAS, TX, 75226 • City Council District: 7
Service Request Number
25-00422956
Address
2900 HICKORY ST, DALLAS, TX, 75226
City Council District
7
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-16T23:59:00.000
Status
Closed
Created Date
2025-09-02T08:01:14.000
Update Date
2025-10-02T16:02:00.000
Closed Date
2025-10-02T16:01:47.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000yytIQAAY
Lat Location
(32.77821285067915000,-96.77593541874420000)
23-00071784
Service Request Number: 23-00071784 • Address: 7801 NORVELL DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00071784
Address
7801 NORVELL DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-02-17T00:59:00.000
Status
Closed
Created Date
2023-02-15T13:01:27.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-15T13:27:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005AVqRAAW
Lat Location
(32.76923721676722000,-96.68737461882975000)
25-00015813
Service Request Number: 25-00015813 • Address: 202 S ACRES DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00015813
Address
202 S ACRES DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2025-01-14T18:59:00.000
Status
Closed
Created Date
2025-01-13T16:52:50.000
Update Date
2025-01-13T16:52:59.000
Closed Date
2025-01-13T16:52:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000QG1POAA1
Lat Location
(32.71025208816822500,-96.63911451162090000)
25-00311839
Service Request Number: 25-00311839 • Address: 9526 BREWSTER ST, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00311839
Address
9526 BREWSTER ST, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-02T18:59:00.000
Status
Closed
Created Date
2025-06-30T13:19:07.000
Update Date
2025-07-03T16:19:42.000
Closed Date
2025-07-03T16:19:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000oI7PiAAK
Lat Location
(32.76595389219501000,-96.65820631490614000)
22-00019236
Service Request Number: 22-00019236 • Address: 12803 INWOOD RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
22-00019236
Address
12803 INWOOD RD, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-02-02T00:59:00.000
Status
Closed
Created Date
2022-01-15T09:55:31.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2022-01-18T15:08:01.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vLif2AAC
Lat Location
(32.92152967979342000,-96.81934905458077000)
26-00092188
Service Request Number: 26-00092188 • Address: MELODY LN & SHADY BROOK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00092188
Address
MELODY LN & SHADY BROOK LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:57:46.000
Update Date
2026-03-09T10:16:35.000
Closed Date
2026-03-09T10:16:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLHwgAAG
Lat Location
(32.87007861433187400,-96.76287922567180000)
26-00091915
Service Request Number: 26-00091915 • Address: N PEARL ST & WOODALL RODGERS ACRD WB, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00091915
Address
N PEARL ST & WOODALL RODGERS ACRD WB, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T21:52:06.000
Update Date
2026-03-09T10:26:35.000
Closed Date
2026-03-09T10:26:35.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aISlPAAW
Lat Location
(32.79061588694405000,-96.80049857288832000)
23-00462622
Service Request Number: 23-00462622 • Address: 2667 NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
23-00462622
Address
2667 NORTHAVEN RD, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-10-10T23:59:00.000
Status
Closed (Duplicate)
Created Date
2023-10-05T13:17:39.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-10-06T23:23:34.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Q7DmAAK
Lat Location
(32.90397606755390600,-96.88795567278885000)
26-00200500
Service Request Number: 26-00200500 • Address: 1123 CHURCH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00200500
Address
1123 CHURCH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-11T10:21:53.000
Update Date
2026-05-29T17:33:22.000
Closed Date
2026-05-27T16:46:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o9WMlAAM
Lat Location
(32.75059368943295400,-96.80797248817157000)
25-00085029
Service Request Number: 25-00085029 • Address: 3303 TRINITY MILLS RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00085029
Address
3303 TRINITY MILLS RD, DALLAS, TX, 75287
City Council District
12
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-13T18:59:00.000
Status
Closed
Created Date
2025-02-27T09:33:01.000
Update Date
2025-02-27T13:15:38.000
Closed Date
2025-02-27T13:15:38.000
Outcome
Request Referred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000WO92vAAD
Lat Location
(32.98725078212869000,-96.85466403359617000)
26-00155573
Service Request Number: 26-00155573 • Address: 5700 PINELAND DR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00155573
Address
5700 PINELAND DR, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:44:14.000
Update Date
2026-04-14T14:26:48.000
Closed Date
2026-04-14T14:26:48.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hztMUAAY
Lat Location
(32.87963145201189000,-96.75974363786855000)
26-00077314
Service Request Number: 26-00077314 • Address: 11803 PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00077314
Address
11803 PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-09T23:59:00.000
Status
Closed
Created Date
2026-02-26T10:37:45.000
Update Date
2026-03-09T16:47:11.000
Closed Date
2026-03-09T16:47:10.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YS6mLAAT
Lat Location
(32.90963944371619000,-96.80426852748403000)
21-00953641
Service Request Number: 21-00953641 • Address: 944 S LAMAR ST, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
21-00953641
Address
944 S LAMAR ST, DALLAS, TX, 75202
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-04T00:59:00.000
Status
Closed
Created Date
2021-11-17T18:18:03.000
Update Date
2023-06-08T23:49:49.000
Closed Date
2021-12-03T16:50:34.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000tRHkKAAW
Lat Location
(32.77172523309780000,-96.80092669911664000)
26-00091135
Service Request Number: 26-00091135 • Address: 1745 OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00091135
Address
1745 OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T14:20:26.000
Update Date
2026-03-10T09:41:23.000
Closed Date
2026-03-10T09:41:08.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aD9LCAA0
Lat Location
(32.74195672414801000,-96.67056060817384000)
26-00135725
Service Request Number: 26-00135725 • Address: 2121 EMPIRE CENTRAL, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00135725
Address
2121 EMPIRE CENTRAL, DALLAS, TX, 75235
City Council District
2
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-02T10:29:23.000
Update Date
2026-04-14T15:40:02.000
Closed Date
2026-04-14T15:39:49.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001fbI4HAAU
Lat Location
(32.82818774842719000,-96.85249947337873000)
26-00077376
Service Request Number: 26-00077376 • Address: 7628 BEARDEN LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00077376
Address
7628 BEARDEN LN, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:58:52.000
Update Date
2026-02-26T11:38:56.000
Closed Date
2026-02-26T11:38:47.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YSVPlAAP
Lat Location
(32.76003326605431000,-96.69099585484533000)
22-00382503
Service Request Number: 22-00382503 • Address: 3011 CARLSON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00382503
Address
3011 CARLSON DR, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-03T02:55:03.000
Update Date
2023-06-08T02:45:40.000
Closed Date
2022-09-06T11:39:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SyykAAC
Lat Location
(32.82423491691424000,-96.83016540042728000)
25-00584131
Service Request Number: 25-00584131 • Address: 3651 HIGH VISTA DR, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
25-00584131
Address
3651 HIGH VISTA DR, DALLAS, TX, 75234
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-12-17T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-12-13T11:20:27.000
Update Date
2025-12-13T11:23:54.000
Closed Date
2025-12-13T11:23:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001JeTvuAAF
Lat Location
(32.91246074392590000,-96.85719880283733000)
22-00203555
Service Request Number: 22-00203555 • Address: 2506 HIGHWOOD DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00203555
Address
2506 HIGHWOOD DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-05-27T23:59:00.000
Status
Closed (Duplicate)
Created Date
2022-05-18T09:26:34.000
Update Date
2023-06-08T23:22:26.000
Closed Date
2022-05-25T16:05:13.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002C0SUAA0
Lat Location
(32.82906086164554000,-96.67186205051162000)
20-01081436
Service Request Number: 20-01081436 • Address: 3486 RUGGED DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
20-01081436
Address
3486 RUGGED DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-31T08:57:58.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-10-31T08:59:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000bjnaVAAQ
Lat Location
(32.70626914692953000,-96.84855932816257000)
24-00004362
Service Request Number: 24-00004362 • Address: 8616 GLADWOOD LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00004362
Address
8616 GLADWOOD LN, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-20T00:59:00.000
Status
Closed
Created Date
2024-01-04T10:52:46.000
Update Date
2024-01-10T10:06:35.000
Closed Date
2024-01-10T10:06:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
311-App
Unique Key
5008z000006z8raAAA
Lat Location
(32.90204291491814000,-96.75560377908229000)
26-00086737
Service Request Number: 26-00086737 • Address: 101 E WHEATLAND RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00086737
Address
101 E WHEATLAND RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T11:57:13.000
Update Date
2026-03-09T19:56:45.000
Closed Date
2026-03-09T19:56:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zf5aCAAR
Lat Location
(32.64781927206887000,-96.82266862519819000)
22-00365649
Service Request Number: 22-00365649 • Address: 4118 ELK HORN TRL, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00365649
Address
4118 ELK HORN TRL, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-24T17:32:41.000
Update Date
2023-06-08T03:08:57.000
Closed Date
2022-09-30T15:12:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003MsMwAAK
Lat Location
(32.69439890620726000,-96.82009755580835000)
22-00546384
Service Request Number: 22-00546384 • Address: 3134 LANTANA LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00546384
Address
3134 LANTANA LN, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-19T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:23:59.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-17T15:13:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004UYCUAA4
Lat Location
(32.69593090081835000,-96.76291592455082000)
24-00425145
Service Request Number: 24-00425145 • Address: 706 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00425145
Address
706 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-01T16:24:26.000
Update Date
2024-09-01T16:49:09.000
Closed Date
2024-09-01T16:49:08.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000006tyGDAAY
Lat Location
(32.75115214017222000,-96.84387397240745000)
20-01124845
Service Request Number: 20-01124845 • Address: E COLORADO BLVD & N ZANG BLVD, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
20-01124845
Address
E COLORADO BLVD & N ZANG BLVD, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2020-11-26T00:59:00.000
Status
Closed
Created Date
2020-11-16T11:18:35.000
Update Date
2026-08-07T14:19:15.000
Closed Date
2020-11-16T13:02:35.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000bmiFIAAY
Lat Location
(32.75859663453302000,-96.82048384463054000)
22-00044687
Service Request Number: 22-00044687 • Address: 3617 ROUTH ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00044687
Address
3617 ROUTH ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-21T23:59:00.000
Status
Closed
Created Date
2022-02-04T16:24:13.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-09T09:12:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001KmBDAA0
Lat Location
(32.80396722598471000,-96.81144398746174000)
26-00036874
Service Request Number: 26-00036874 • Address: 3008 SEYMOUR DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00036874
Address
3008 SEYMOUR DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-29T20:49:55.000
Update Date
2026-02-02T11:27:15.000
Closed Date
2026-02-02T11:27:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Sm5b3AAB
Lat Location
(32.89002112457340000,-96.87685992588231000)
24-00087294
Service Request Number: 24-00087294 • Address: 2412 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00087294
Address
2412 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-24T11:50:17.000
Update Date
2024-02-29T12:33:47.000
Closed Date
2024-02-29T12:33:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007KOmYAAW
Lat Location
(32.71715548453353000,-96.78484144444101000)
25-00185185
Service Request Number: 25-00185185 • Address: 7119 FILLMORE DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00185185
Address
7119 FILLMORE DR, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-04-28T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:18:03.000
Update Date
2025-04-24T15:46:46.000
Closed Date
2025-04-24T15:40:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRk7lAAC
Lat Location
(32.83108513260564400,-96.85001328118756000)
25-00201437
Service Request Number: 25-00201437 • Address: 4211 WINDING WAY CT, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00201437
Address
4211 WINDING WAY CT, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-16T23:59:00.000
Status
Closed
Created Date
2025-05-02T11:41:36.000
Update Date
2026-05-15T13:37:21.000
Closed Date
2026-05-15T13:36:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000fjCVHAA2
Lat Location
(33.00885750038929000,-96.83867138311868000)
24-00424088
Service Request Number: 24-00424088 • Address: 6855 LEAMEADOW DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00424088
Address
6855 LEAMEADOW DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-01T23:59:00.000
Status
Closed
Created Date
2024-08-31T10:15:04.000
Update Date
2024-08-31T14:00:51.000
Closed Date
2024-08-31T14:00:51.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006oQofAAE
Lat Location
(32.95424492941274000,-96.79013520736243000)
24-00371582
Service Request Number: 24-00371582 • Address: 9801 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00371582
Address
9801 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Dallas Water Utilities
Service Request Type
Chemical Spill Urgent - OEQS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-08-05T23:59:00.000
Status
Closed
Created Date
2024-07-31T19:29:43.000
Update Date
2025-09-30T23:03:46.000
Closed Date
2024-07-31T20:03:30.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000002sE01AAE
Lat Location
(32.85509286464163000,-96.87975564783127000)
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