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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00259549
Service Request Number: 25-00259549 • Address: 5415 MAPLE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00259549
Address
5415 MAPLE AVE, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-02T18:57:32.000
Update Date
2025-06-05T13:58:11.000
Closed Date
2025-06-05T13:12:39.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00000kBRqPAAW
Lat Location
(32.81878932072014000,-96.83363594319897000)
22-00402376
Service Request Number: 22-00402376 • Address: 800 S CARROLL AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00402376
Address
800 S CARROLL AVE, DALLAS, TX, 75223
City Council District
2
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-21T23:59:00.000
Status
Closed
Created Date
2022-09-14T15:20:46.000
Update Date
2023-06-08T02:31:54.000
Closed Date
2022-09-21T09:12:07.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003ZS2dAAG
Lat Location
(32.78753850592454000,-96.76263340382809000)
26-00418049
Service Request Number: 26-00418049 • Address: 2455 NICHOLSON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00418049
Address
2455 NICHOLSON DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-09-21T23:59:00.000
Status
Closed
Created Date
2026-09-20T15:00:05.000
Update Date
2026-09-21T09:11:28.000
Closed Date
2026-09-21T09:11:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002IgXU3AAN
Lat Location
(32.71832299068134400,-96.83482569210324000)
26-00093123
Service Request Number: 26-00093123 • Address: 9713 SUMMERWOOD CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093123
Address
9713 SUMMERWOOD CIR, DALLAS, TX, 75243
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-08T12:37:41.000
Update Date
2026-03-09T11:14:27.000
Closed Date
2026-03-09T11:14:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aROlnAAG
Lat Location
(32.90467298356017000,-96.71949407240318000)
26-00151380
Service Request Number: 26-00151380 • Address: 3801 S FITZHUGH AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00151380
Address
3801 S FITZHUGH AVE, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-11T22:14:31.000
Update Date
2026-04-14T08:17:07.000
Closed Date
2026-04-14T08:16:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hSdl7AAC
Lat Location
(32.77419693152742000,-96.75535136557045000)
21-00209721
Service Request Number: 21-00209721 • Address: 9039 FAIRGLEN DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
21-00209721
Address
9039 FAIRGLEN DR, DALLAS, TX, 75231
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-16T23:59:00.000
Status
Closed
Created Date
2021-03-09T10:40:21.000
Update Date
2023-06-09T02:18:22.000
Closed Date
2021-03-11T12:04:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000iZfLBAA0
Lat Location
(32.88393750762734000,-96.73873297756349000)
23-00515814
Service Request Number: 23-00515814 • Address: 6946 LA VISTA DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00515814
Address
6946 LA VISTA DR, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-11-16T00:59:00.000
Status
Closed
Created Date
2023-11-09T09:27:42.000
Update Date
2023-11-10T10:03:46.000
Closed Date
2023-11-10T10:03:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006dOvwAAE
Lat Location
(32.81099580380992000,-96.74014513476182000)
23-00375313
Service Request Number: 23-00375313 • Address: 14007 HUGHES LN, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
23-00375313
Address
14007 HUGHES LN, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-08-14T16:50:06.000
Status
Closed
Created Date
2023-08-13T16:50:06.000
Update Date
2023-08-13T16:50:10.000
Closed Date
2023-08-13T16:50:06.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000066C3eAAE
Lat Location
(32.93890841202157600,-96.79950722157278000)
23-00392808
Service Request Number: 23-00392808 • Address: 1513 N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00392808
Address
1513 N HASKELL AVE, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-30T23:59:00.000
Status
Closed
Created Date
2023-08-23T12:00:23.000
Update Date
2023-08-29T10:21:46.000
Closed Date
2023-08-29T10:21:46.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000069s5ZAAQ
Lat Location
(32.79821910084889000,-96.78206017709400000)
24-00129833
Service Request Number: 24-00129833 • Address: 1718 RIPLEY ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00129833
Address
1718 RIPLEY ST, DALLAS, TX, 75204
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-03-22T18:59:00.000
Status
Closed
Created Date
2024-03-21T14:04:09.000
Update Date
2024-03-21T14:13:04.000
Closed Date
2024-03-21T14:13:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007WCGgAAO
Lat Location
(32.80085580365225400,-96.78376192124806000)
20-01106704
Service Request Number: 20-01106704 • Address: 8418 BANQUO DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
20-01106704
Address
8418 BANQUO DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-09T20:10:37.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2023-01-30T13:14:23.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000blTAnAAM
Lat Location
(32.80586657312419000,-96.70481687747369000)
24-00272384
Service Request Number: 24-00272384 • Address: 4850 W DAVIS ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00272384
Address
4850 W DAVIS ST, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2024-06-07T13:23:21.000
Status
Closed
Created Date
2024-06-06T13:23:21.000
Update Date
2024-06-06T13:23:26.000
Closed Date
2024-06-06T13:23:21.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000081FPNAA2
Lat Location
(32.74944066653578000,-96.90719420616168000)
26-00151440
Service Request Number: 26-00151440 • Address: 3809 GRAND AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00151440
Address
3809 GRAND AVE, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-04-11T22:52:34.000
Update Date
2026-04-14T07:39:46.000
Closed Date
2026-04-14T07:39:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hSkzVAAS
Lat Location
(32.77997183865514000,-96.76189073478379000)
22-00480587
Service Request Number: 22-00480587 • Address: 8240 MANDERVILLE LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
22-00480587
Address
8240 MANDERVILLE LN, DALLAS, TX, 75231
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2022-11-16T00:59:00.000
Status
Closed
Created Date
2022-11-03T09:57:39.000
Update Date
2023-06-08T01:57:23.000
Closed Date
2022-11-03T09:57:39.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000041imuAAA
Lat Location
(32.89298895660968500,-96.76613635121460000)
24-00508553
Service Request Number: 24-00508553 • Address: 5818 EAGLE FORD DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00508553
Address
5818 EAGLE FORD DR, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-23T18:59:00.000
Status
Closed
Created Date
2024-10-20T12:26:58.000
Update Date
2024-10-20T12:34:35.000
Closed Date
2024-10-20T12:34:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000EmLTWAA3
Lat Location
(32.65303747686540000,-96.96084841806122000)
24-00158200
Service Request Number: 24-00158200 • Address: 8338 VAN PELT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00158200
Address
8338 VAN PELT DR, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-10T23:59:00.000
Status
Closed
Created Date
2024-04-07T19:02:48.000
Update Date
2024-04-10T15:50:15.000
Closed Date
2024-04-10T15:50:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007d3TqAAI
Lat Location
(32.80020182241213400,-96.69726759108912000)
21-00331272
Service Request Number: 21-00331272 • Address: 2737 ENGLE AVE, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00331272
Address
2737 ENGLE AVE, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-04-15T23:59:00.000
Status
Closed
Created Date
2021-04-14T07:42:56.000
Update Date
2023-06-09T01:54:51.000
Closed Date
2021-04-14T07:42:56.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jyTrtAAE
Lat Location
(32.71867538631537000,-96.86470237987244000)
26-00267792
Service Request Number: 26-00267792 • Address: 233 W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00267792
Address
233 W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-18T22:04:38.000
Update Date
2026-06-19T02:34:52.000
Closed Date
2026-06-19T02:34:51.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001waNDtAAM
Lat Location
(32.74907717277337000,-96.82524486357500000)
20-01218709
Service Request Number: 20-01218709 • Address: 10511 BIG THICKET DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
20-01218709
Address
10511 BIG THICKET DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-20T15:09:52.000
Update Date
2023-06-09T02:47:22.000
Closed Date
2020-12-23T17:38:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000dHL1uAAG
Lat Location
(32.72548360143052500,-96.64299749430019000)
21-00982288
Service Request Number: 21-00982288 • Address: 2223 CHATHAM SQUARE CT, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00982288
Address
2223 CHATHAM SQUARE CT, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-28T00:59:00.000
Status
Closed
Created Date
2021-12-10T18:43:25.000
Update Date
2023-06-08T23:46:08.000
Closed Date
2021-12-22T15:16:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFCo1AAG
Lat Location
(32.75066221871550000,-96.64735671259785000)
25-00074214
Service Request Number: 25-00074214 • Address: 2503 TEALFORD DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00074214
Address
2503 TEALFORD DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-20T14:40:47.000
Update Date
2025-02-20T14:58:48.000
Closed Date
2025-02-20T14:58:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000VOzzqAAD
Lat Location
(32.84034703252978000,-96.67070928976350000)
26-00187936
Service Request Number: 26-00187936 • Address: 10222 MAGNOLIA WALK WAY, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00187936
Address
10222 MAGNOLIA WALK WAY, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-05-08T23:59:00.000
Status
Closed
Created Date
2026-05-03T21:05:27.000
Update Date
2026-06-18T16:53:09.000
Closed Date
2026-06-16T16:52:41.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001mdE5NAAU
Lat Location
(32.88470931506990500,-96.86509257606367000)
26-00349380
Service Request Number: 26-00349380 • Address: 3232 NICHOLSON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00349380
Address
3232 NICHOLSON DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-14T23:59:00.000
Status
Closed
Created Date
2026-08-07T09:29:50.000
Update Date
2026-08-11T09:36:29.000
Closed Date
2026-08-11T09:36:29.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000284LLFAA2
Lat Location
(32.71203152849136600,-96.84333678496824000)
26-00207086
Service Request Number: 26-00207086 • Address: S BUCKNER BLVD & SECO BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00207086
Address
S BUCKNER BLVD & SECO BLVD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-14T11:37:56.000
Update Date
2026-05-15T09:24:18.000
Closed Date
2026-05-15T09:24:17.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001oyovtAAA
Lat Location
(32.73884584113551000,-96.68297743796124000)
26-00293318
Service Request Number: 26-00293318 • Address: 125 N PRAIRIE CREEK RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00293318
Address
125 N PRAIRIE CREEK RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-07T23:59:00.000
Status
Closed
Created Date
2026-07-04T09:42:21.000
Update Date
2026-07-04T09:54:02.000
Closed Date
2026-07-04T09:54:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000020J0cnAAC
Lat Location
(32.71272830529343000,-96.66593260683885000)
24-00320499
Service Request Number: 24-00320499 • Address: 547 MURDOCK RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00320499
Address
547 MURDOCK RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-02T11:19:38.000
Update Date
2024-07-15T14:20:16.000
Closed Date
2024-07-15T14:20:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000089Hx7AAE
Lat Location
(32.70736345610111000,-96.68325124479500000)
26-00192202
Service Request Number: 26-00192202 • Address: 2124 N MASTERS DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00192202
Address
2124 N MASTERS DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-05T19:22:43.000
Update Date
2026-05-15T11:00:32.000
Closed Date
2026-05-15T11:00:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001n9GAUAA2
Lat Location
(32.74917064509671000,-96.64806030394061000)
21-00983735
Service Request Number: 21-00983735 • Address: 4221 CANAL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00983735
Address
4221 CANAL ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T22:59:43.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-13T13:41:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFMPCAA4
Lat Location
(32.77315662760226000,-96.74690866028993000)
26-00401634
Service Request Number: 26-00401634 • Address: 2511 FATIMA AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00401634
Address
2511 FATIMA AVE, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-09-11T23:59:00.000
Status
Closed
Created Date
2026-09-09T19:17:26.000
Update Date
2026-09-12T09:26:15.000
Closed Date
2026-09-10T09:25:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GJNMrAAP
Lat Location
(32.67570479812329000,-96.78076845795825000)
26-00154008
Service Request Number: 26-00154008 • Address: 8636 REVA ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00154008
Address
8636 REVA ST, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T18:23:32.000
Update Date
2026-04-14T16:53:53.000
Closed Date
2026-04-14T16:53:41.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hoF93AAE
Lat Location
(32.75541240682442000,-96.67291061390500000)
26-00094452
Service Request Number: 26-00094452 • Address: HARRY HINES BLVD & ANDJON DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00094452
Address
HARRY HINES BLVD & ANDJON DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T12:14:53.000
Update Date
2026-03-09T20:39:56.000
Closed Date
2026-03-09T20:39:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aahSdAAI
Lat Location
(32.87528932309726000,-96.88418198731077000)
26-00156338
Service Request Number: 26-00156338 • Address: 6600 DIVOT CIR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00156338
Address
6600 DIVOT CIR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-14T19:23:54.000
Update Date
2026-04-14T23:10:16.000
Closed Date
2026-04-14T23:09:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001i5DqnAAE
Lat Location
(32.66711765744978000,-96.84183507810624000)
26-00085128
Service Request Number: 26-00085128 • Address: 3501 DICKASON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00085128
Address
3501 DICKASON AVE, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-03T13:52:20.000
Update Date
2026-03-09T09:52:01.000
Closed Date
2026-03-09T09:51:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZRTPRAA5
Lat Location
(32.80594709339328600,-96.80679407203375000)
24-00312270
Service Request Number: 24-00312270 • Address: 6830 DESCO DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
24-00312270
Address
6830 DESCO DR, DALLAS, TX, 75225
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2024-07-29T18:59:00.000
Status
Closed
Created Date
2024-06-27T13:23:01.000
Update Date
2024-06-28T09:49:16.000
Closed Date
2024-06-28T09:49:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000008A0MdAAK
Lat Location
(32.87441295891978400,-96.78780107110882000)
26-00155381
Service Request Number: 26-00155381 • Address: 7726 HUNNICUT RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00155381
Address
7726 HUNNICUT RD, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-13T16:05:28.000
Update Date
2026-04-14T12:19:38.000
Closed Date
2026-04-14T12:19:36.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hxOeYAAU
Lat Location
(32.79482123084578000,-96.71147563680168000)
24-00542831
Service Request Number: 24-00542831 • Address: 2327 VOLGA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00542831
Address
2327 VOLGA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-11-12T18:59:00.000
Status
Closed
Created Date
2024-11-09T19:32:42.000
Update Date
2024-11-09T19:33:03.000
Closed Date
2024-11-09T19:32:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000IEo7RAAT
Lat Location
(32.70466978294969000,-96.79015010581082000)
25-00036168
Service Request Number: 25-00036168 • Address: BOEDEKER ST & WALNUT HILL LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00036168
Address
BOEDEKER ST & WALNUT HILL LN, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-22T23:59:00.000
Status
Closed
Created Date
2025-01-27T18:14:09.000
Update Date
2025-04-17T17:07:10.000
Closed Date
2025-04-17T17:07:10.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000S4VujAAF
Lat Location
(32.88014754880420000,-96.77870296903163000)
22-00203404
Service Request Number: 22-00203404 • Address: 2406 N HENDERSON AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
22-00203404
Address
2406 N HENDERSON AVE, DALLAS, TX, 75206
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-27T23:59:00.000
Status
Closed
Created Date
2022-05-18T08:48:37.000
Update Date
2023-06-08T23:22:23.000
Closed Date
2022-05-21T08:20:16.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002ByryAAC
Lat Location
(32.81521247452165000,-96.77869651738555000)
26-00403246
Service Request Number: 26-00403246 • Address: 3432 GREAT TRINITY FOREST WAY, DALLAS, TX, 75216 • City Council District: 8
Service Request Number
26-00403246
Address
3432 GREAT TRINITY FOREST WAY, DALLAS, TX, 75216
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-09-24T23:59:00.000
Status
Closed
Created Date
2026-09-10T15:33:43.000
Update Date
2026-09-12T16:17:11.000
Closed Date
2026-09-10T16:16:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GY0mXAAT
Lat Location
(32.69837720744550000,-96.75949868515924000)
26-00345246
Service Request Number: 26-00345246 • Address: 4599 W DAVIS ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00345246
Address
4599 W DAVIS ST, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-05T07:43:05.000
Update Date
2026-08-08T09:35:07.000
Closed Date
2026-08-06T09:34:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027T5YjAAK
Lat Location
(32.74994342381940000,-96.89996627652604000)
22-00208278
Service Request Number: 22-00208278 • Address: 2907 SIMPSON STUART RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00208278
Address
2907 SIMPSON STUART RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-20T10:37:48.000
Update Date
2023-06-08T23:23:01.000
Closed Date
2022-06-13T10:05:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002Dgo9AAC
Lat Location
(32.66720152935450000,-96.77471829528432000)
25-00374390
Service Request Number: 25-00374390 • Address: 5100 BRYAN ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00374390
Address
5100 BRYAN ST, DALLAS, TX, 75206
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-04T13:08:49.000
Update Date
2025-09-02T12:23:27.000
Closed Date
2025-09-02T12:23:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000uSAp3AAG
Lat Location
(32.80568654720068000,-96.77109822282692000)
25-00041572
Service Request Number: 25-00041572 • Address: 2757 N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00041572
Address
2757 N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-02-02T00:59:00.000
Status
Closed
Created Date
2025-01-30T12:59:30.000
Update Date
2025-01-30T13:12:59.000
Closed Date
2025-01-30T13:12:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000SUiEuAAL
Lat Location
(32.77660128881463000,-96.87408670669063000)
26-00350879
Service Request Number: 26-00350879 • Address: 211 OKLAUNION DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00350879
Address
211 OKLAUNION DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T08:22:22.000
Update Date
2026-08-08T09:37:50.000
Closed Date
2026-08-08T09:37:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028J9mjAAC
Lat Location
(32.71064718764889000,-96.68726202436396000)
21-00794551
Service Request Number: 21-00794551 • Address: 2822 GLADSTONE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00794551
Address
2822 GLADSTONE DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-27T14:41:39.000
Update Date
2023-06-09T00:19:53.000
Closed Date
2021-09-25T08:39:11.000
Priority
Emergency
Method Received Description
Email
Unique Key
500t000000qVJi2AAG
Lat Location
(32.74008345473612000,-96.86677625604949000)
26-00087770
Service Request Number: 26-00087770 • Address: 3800 ATWELL ST, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00087770
Address
3800 ATWELL ST, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T17:37:39.000
Update Date
2026-03-09T14:39:34.000
Closed Date
2026-03-09T14:39:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZlvMMAAZ
Lat Location
(32.83363166828270600,-96.82542672202350000)
24-00077234
Service Request Number: 24-00077234 • Address: 6520 RAVENDALE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00077234
Address
6520 RAVENDALE LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-27T00:59:00.000
Status
Closed
Created Date
2024-02-17T11:13:46.000
Update Date
2024-02-20T17:41:36.000
Closed Date
2024-02-20T17:41:36.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007HgX8AAK
Lat Location
(32.83866784056725400,-96.74918856787261000)
26-00093263
Service Request Number: 26-00093263 • Address: 1308 E 10TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00093263
Address
1308 E 10TH ST, DALLAS, TX, 75203
City Council District
4
Department
Planning & Development Department
Service Request Type
Historic District Violation - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-08T23:59:00.000
Status
In Progress
Created Date
2026-03-08T14:45:58.000
Update Date
2026-03-09T04:32:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aS0JCAA0
Lat Location
(32.74807228578500000,-96.80549833883477000)
22-00382315
Service Request Number: 22-00382315 • Address: 7951 GLADE HILL CT, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00382315
Address
7951 GLADE HILL CT, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-12T23:59:00.000
Status
Closed
Created Date
2022-09-02T18:54:41.000
Update Date
2023-06-08T02:45:37.000
Closed Date
2022-09-12T07:59:17.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000003StgdAAC
Lat Location
(32.80617413184018000,-96.72102886954588000)
20-01173760
Service Request Number: 20-01173760 • Address: 1708 MORRIS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01173760
Address
1708 MORRIS ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-12-09T00:59:00.000
Status
Closed
Created Date
2020-12-03T10:37:44.000
Update Date
2023-06-09T03:16:53.000
Closed Date
2020-12-07T10:14:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cb2QYAAY
Lat Location
(32.78334169844081000,-96.84654754425878000)
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