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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00095331
Service Request Number: 26-00095331 • Address: 1348 NAPLES DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00095331
Address
1348 NAPLES DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:06:05.000
Update Date
2026-03-09T18:46:35.000
Closed Date
2026-03-09T18:46:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ahYfXAAU
Lat Location
(32.68297833846740000,-96.84283084150609000)
26-00091729
Service Request Number: 26-00091729 • Address: 7724 DENTCREST DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00091729
Address
7724 DENTCREST DR, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:08:45.000
Update Date
2026-03-09T10:24:35.000
Closed Date
2026-03-09T10:24:15.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aH4ClAAK
Lat Location
(32.94966408094747000,-96.77423552805324000)
26-00135725
Service Request Number: 26-00135725 • Address: 2121 EMPIRE CENTRAL, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00135725
Address
2121 EMPIRE CENTRAL, DALLAS, TX, 75235
City Council District
2
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-02T10:29:23.000
Update Date
2026-04-14T15:40:02.000
Closed Date
2026-04-14T15:39:49.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001fbI4HAAU
Lat Location
(32.82818774842719000,-96.85249947337873000)
22-00044687
Service Request Number: 22-00044687 • Address: 3617 ROUTH ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00044687
Address
3617 ROUTH ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-21T23:59:00.000
Status
Closed
Created Date
2022-02-04T16:24:13.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-09T09:12:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001KmBDAA0
Lat Location
(32.80396722598471000,-96.81144398746174000)
25-00201437
Service Request Number: 25-00201437 • Address: 4211 WINDING WAY CT, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00201437
Address
4211 WINDING WAY CT, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-16T23:59:00.000
Status
Closed
Created Date
2025-05-02T11:41:36.000
Update Date
2026-05-15T13:37:21.000
Closed Date
2026-05-15T13:36:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000fjCVHAA2
Lat Location
(33.00885750038929000,-96.83867138311868000)
24-00092793
Service Request Number: 24-00092793 • Address: 3508 BOOKER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00092793
Address
3508 BOOKER ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-28T09:32:22.000
Update Date
2024-03-13T11:43:37.000
Closed Date
2024-03-13T11:43:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007LmUSAA0
Lat Location
(32.76300174006481000,-96.76654665859549000)
25-00224198
Service Request Number: 25-00224198 • Address: 1204 WHITLEY DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00224198
Address
1204 WHITLEY DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-21T23:59:00.000
Status
Closed
Created Date
2025-05-14T12:37:46.000
Update Date
2025-05-15T14:58:54.000
Closed Date
2025-05-15T14:58:54.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hRV8bAAG
Lat Location
(32.73264340840648000,-96.69251617828016000)
26-00265814
Service Request Number: 26-00265814 • Address: 2209 APOLLONIA LN, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00265814
Address
2209 APOLLONIA LN, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-17T21:15:28.000
Update Date
2026-06-18T13:56:16.000
Closed Date
2026-06-18T13:56:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wK1ywAAC
Lat Location
(32.80853858744492000,-96.78184853597678000)
26-00095325
Service Request Number: 26-00095325 • Address: 5114 COLUMBIA AVE, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
26-00095325
Address
5114 COLUMBIA AVE, DALLAS, TX, 75214
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:01:14.000
Update Date
2026-03-09T19:42:28.000
Closed Date
2026-03-09T19:42:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ahpq1AAA
Lat Location
(32.79689423368553000,-96.76119384151866000)
25-00447392
Service Request Number: 25-00447392 • Address: 4425 IRVING BLVD, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
25-00447392
Address
4425 IRVING BLVD, DALLAS, TX, 75247
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-10-28T23:59:00.000
Status
Closed
Created Date
2025-09-15T11:58:22.000
Update Date
2025-09-15T16:27:46.000
Closed Date
2025-09-15T16:27:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000011EQpfAAG
Lat Location
(32.80837852220907000,-96.89173360050859000)
25-00532941
Service Request Number: 25-00532941 • Address: 1222 N TATUM AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
25-00532941
Address
1222 N TATUM AVE, DALLAS, TX, 75211
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-11-08T00:59:00.000
Status
Closed
Created Date
2025-11-05T13:50:07.000
Update Date
2025-11-06T23:58:11.000
Closed Date
2025-11-06T23:57:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001BgOojAAF
Lat Location
(32.75701147816537400,-96.91520217837524000)
26-00036874
Service Request Number: 26-00036874 • Address: 3008 SEYMOUR DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00036874
Address
3008 SEYMOUR DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-29T20:49:55.000
Update Date
2026-02-02T11:27:15.000
Closed Date
2026-02-02T11:27:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Sm5b3AAB
Lat Location
(32.89002112457340000,-96.87685992588231000)
24-00566153
Service Request Number: 24-00566153 • Address: 9831 WALNUT ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00566153
Address
9831 WALNUT ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-25T09:36:39.000
Update Date
2024-11-27T11:35:23.000
Closed Date
2024-11-27T10:48:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000KRkeMAAT
Lat Location
(32.92243965004239000,-96.71636390553704000)
24-00424088
Service Request Number: 24-00424088 • Address: 6855 LEAMEADOW DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00424088
Address
6855 LEAMEADOW DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-01T23:59:00.000
Status
Closed
Created Date
2024-08-31T10:15:04.000
Update Date
2024-08-31T14:00:51.000
Closed Date
2024-08-31T14:00:51.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006oQofAAE
Lat Location
(32.95424492941274000,-96.79013520736243000)
26-00055326
Service Request Number: 26-00055326 • Address: 5966 STRETCH DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00055326
Address
5966 STRETCH DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-02-11T17:39:25.000
Update Date
2026-02-19T16:33:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VTpj7AAD
Lat Location
(32.73372036407370400,-96.92346033274468000)
26-00076364
Service Request Number: 26-00076364 • Address: 2521 KENESAW DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00076364
Address
2521 KENESAW DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T16:44:46.000
Update Date
2026-03-09T16:07:34.000
Closed Date
2026-03-09T16:07:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YKR81AAH
Lat Location
(32.77311331260905000,-96.90777750217322000)
26-00025072
Service Request Number: 26-00025072 • Address: 2417 LAWRENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00025072
Address
2417 LAWRENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-19T12:56:46.000
Update Date
2026-03-09T15:45:07.000
Closed Date
2026-03-09T15:17:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001QSMBEAA5
Lat Location
(32.75098416043710600,-96.75792311449321000)
24-00014377
Service Request Number: 24-00014377 • Address: 10271 BETTER DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00014377
Address
10271 BETTER DR, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-25T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-01-10T13:52:53.000
Update Date
2024-01-10T16:29:20.000
Closed Date
2024-01-10T16:29:17.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z0000071trqAAA
Lat Location
(32.88680947672053600,-96.84446337302030000)
25-00435556
Service Request Number: 25-00435556 • Address: 2656 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00435556
Address
2656 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-08T20:54:48.000
Update Date
2025-09-29T16:25:49.000
Closed Date
2025-09-29T16:25:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000010C1kcAAC
Lat Location
(32.71007399899689000,-96.78479487190238000)
24-00060948
Service Request Number: 24-00060948 • Address: 2802 KENESAW DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00060948
Address
2802 KENESAW DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-02-13T00:59:00.000
Status
Closed
Created Date
2024-02-07T19:37:31.000
Update Date
2024-02-09T11:02:12.000
Closed Date
2024-02-09T11:02:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007DgerAAC
Lat Location
(32.77656945978266400,-96.90846662160375000)
26-00343834
Service Request Number: 26-00343834 • Address: 6516 FOREST PARK RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00343834
Address
6516 FOREST PARK RD, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-04T11:56:07.000
Update Date
2026-08-08T09:59:09.000
Closed Date
2026-08-06T09:58:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027DuSPAA0
Lat Location
(32.82500959205117000,-96.84656490876017000)
24-00078921
Service Request Number: 24-00078921 • Address: 7036 TWIN HILLS AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00078921
Address
7036 TWIN HILLS AVE, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-19T13:54:26.000
Update Date
2024-02-22T16:56:53.000
Closed Date
2024-02-22T16:56:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007IASGAA4
Lat Location
(32.87431050285796600,-96.76432384844773000)
21-00423294
Service Request Number: 21-00423294 • Address: 13525 FLOYD CIR, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
21-00423294
Address
13525 FLOYD CIR, DALLAS, TX, 75243
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-13T23:59:00.000
Status
Closed
Created Date
2021-05-11T18:57:57.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-05-12T20:37:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000leRgXAAU
Lat Location
(32.93147677096186000,-96.74468471011663000)
26-00085311
Service Request Number: 26-00085311 • Address: 2210 N HOUSTON ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
26-00085311
Address
2210 N HOUSTON ST, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-03T15:02:21.000
Update Date
2026-03-09T13:31:02.000
Closed Date
2026-03-09T13:31:01.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZTB1pAAH
Lat Location
(32.78457407608026000,-96.80877487519230000)
25-00407348
Service Request Number: 25-00407348 • Address: 10403 SHILOH RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00407348
Address
10403 SHILOH RD, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-29T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:31:41.000
Update Date
2025-08-28T11:30:49.000
Closed Date
2025-08-28T11:30:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xYS4kAAG
Lat Location
(32.83677316952581000,-96.66615493709992000)
23-00174108
Service Request Number: 23-00174108 • Address: 7626 KAYWOOD DR, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
23-00174108
Address
7626 KAYWOOD DR, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T16:33:11.000
Update Date
2023-06-07T00:54:09.000
Closed Date
2023-04-21T14:59:06.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005T5p0AAC
Lat Location
(32.84867426182433000,-96.82594545161885000)
22-00275361
Service Request Number: 22-00275361 • Address: 10403 SHAYNA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275361
Address
10403 SHAYNA DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-06-30T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:34:11.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-06-30T08:47:26.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002jpGKAAY
Lat Location
(32.74401977454688000,-96.64435998160235000)
22-00149178
Service Request Number: 22-00149178 • Address: S BELT LINE RD & SEAGOVILLE RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00149178
Address
S BELT LINE RD & SEAGOVILLE RD, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - New - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed
Created Date
2022-04-17T19:36:31.000
Update Date
2026-08-07T14:28:49.000
Closed Date
2022-06-02T14:17:25.000
Outcome
No Action Required
Priority
Standard
Method Received Description
311-App
Unique Key
5008z000001qv63AAA
Lat Location
(32.68764357081255000,-96.58867181529475000)
22-00257744
Service Request Number: 22-00257744 • Address: 2745 S LEDBETTER DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00257744
Address
2745 S LEDBETTER DR, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-23T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:14:08.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-21T16:17:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckFaAAI
Lat Location
(32.71394864181106000,-96.91653565333385000)
25-00015813
Service Request Number: 25-00015813 • Address: 202 S ACRES DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00015813
Address
202 S ACRES DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2025-01-14T18:59:00.000
Status
Closed
Created Date
2025-01-13T16:52:50.000
Update Date
2025-01-13T16:52:59.000
Closed Date
2025-01-13T16:52:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000QG1POAA1
Lat Location
(32.71025208816822500,-96.63911451162090000)
25-00574667
Service Request Number: 25-00574667 • Address: 1600 SEABREEZE DR, DALLAS, TX, 75051 • City Council District: 3
Service Request Number
25-00574667
Address
1600 SEABREEZE DR, DALLAS, TX, 75051
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-12-20T00:59:00.000
Status
Closed
Created Date
2025-12-06T20:24:21.000
Update Date
2026-05-15T13:12:00.000
Closed Date
2026-05-15T13:10:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001IHhk1AAD
Lat Location
(32.72364530047282500,-96.97650654547172000)
22-00275266
Service Request Number: 22-00275266 • Address: 3821 METROPOLITAN AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
22-00275266
Address
3821 METROPOLITAN AVE, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:09:08.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T15:15:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jnhpAAA
Lat Location
(32.77243203047922000,-96.75280462227524000)
26-00087629
Service Request Number: 26-00087629 • Address: 4124 VALLEY RIDGE RD, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00087629
Address
4124 VALLEY RIDGE RD, DALLAS, TX, 75220
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-04T16:44:51.000
Update Date
2026-03-09T10:16:38.000
Closed Date
2026-03-09T10:16:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZlPmIAAV
Lat Location
(32.87693390579150000,-96.84168157718747000)
25-00431695
Service Request Number: 25-00431695 • Address: 817 STEWART DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00431695
Address
817 STEWART DR, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-09T18:59:00.000
Status
Closed
Created Date
2025-09-06T10:55:41.000
Update Date
2025-09-06T12:02:30.000
Closed Date
2025-09-06T12:02:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000zsDEtAAM
Lat Location
(32.75520969609994600,-96.83594708178522000)
25-00311839
Service Request Number: 25-00311839 • Address: 9526 BREWSTER ST, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00311839
Address
9526 BREWSTER ST, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-02T18:59:00.000
Status
Closed
Created Date
2025-06-30T13:19:07.000
Update Date
2025-07-03T16:19:42.000
Closed Date
2025-07-03T16:19:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000oI7PiAAK
Lat Location
(32.76595389219501000,-96.65820631490614000)
23-00238549
Service Request Number: 23-00238549 • Address: 5818 GOLDENEYE LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00238549
Address
5818 GOLDENEYE LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
ICR Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-07-12T19:44:21.000
Status
Closed (Transferred)
Created Date
2023-05-27T19:44:21.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-05-30T08:05:47.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005gQcUAAU
Lat Location
(32.65315935952591000,-96.97139975610077000)
21-00588573
Service Request Number: 21-00588573 • Address: 3170 ANDREA LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00588573
Address
3170 ANDREA LN, DALLAS, TX, 75228
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-06-28T23:59:00.000
Status
Closed
Created Date
2021-06-25T15:47:18.000
Update Date
2023-06-12T01:09:04.000
Closed Date
2021-06-25T17:17:14.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000nQnFSAA0
Lat Location
(32.82767859227381000,-96.66183697760039000)
26-00209721
Service Request Number: 26-00209721 • Address: 916 CEDARVALE CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00209721
Address
916 CEDARVALE CT, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:45:34.000
Update Date
2026-05-15T16:56:16.000
Closed Date
2026-05-15T16:56:06.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pHlZNAA0
Lat Location
(32.72805248659160000,-96.64756787419445000)
22-00173017
Service Request Number: 22-00173017 • Address: 2608 ELM ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
22-00173017
Address
2608 ELM ST, DALLAS, TX, 75226
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-02T00:29:06.000
Update Date
2023-06-08T23:03:30.000
Closed Date
2022-05-02T00:32:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000227IcAAI
Lat Location
(32.78402250560641600,-96.78616838093116000)
26-00153269
Service Request Number: 26-00153269 • Address: 11412 WYATT ST, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00153269
Address
11412 WYATT ST, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T13:33:43.000
Update Date
2026-04-14T16:17:03.000
Closed Date
2026-04-14T16:17:02.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hhwM2AAI
Lat Location
(32.85225581472682000,-96.68277110338171000)
23-00333331
Service Request Number: 23-00333331 • Address: 7676 S WESTMORELAND RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00333331
Address
7676 S WESTMORELAND RD, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-23T23:59:00.000
Status
Closed
Created Date
2023-07-20T13:24:48.000
Update Date
2023-07-20T16:03:09.000
Closed Date
2023-07-20T16:03:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005xPB2AAM
Lat Location
(32.65142439544701000,-96.88715129651473000)
26-00156103
Service Request Number: 26-00156103 • Address: FOREST LN & PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00156103
Address
FOREST LN & PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:38:17.000
Update Date
2026-04-21T14:38:14.000
Closed Date
2026-04-21T14:38:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i3Ak9AAE
Lat Location
(32.90941373862515000,-96.80412639024743000)
22-00382503
Service Request Number: 22-00382503 • Address: 3011 CARLSON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00382503
Address
3011 CARLSON DR, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-03T02:55:03.000
Update Date
2023-06-08T02:45:40.000
Closed Date
2022-09-06T11:39:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SyykAAC
Lat Location
(32.82423491691424000,-96.83016540042728000)
24-00202647
Service Request Number: 24-00202647 • Address: 2632 ALMEDA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00202647
Address
2632 ALMEDA DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-05-02T23:59:00.000
Status
Closed
Created Date
2024-05-01T16:45:57.000
Update Date
2024-05-01T16:46:06.000
Closed Date
2024-05-01T16:45:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007mw4mAAA
Lat Location
(32.71690591718909000,-96.79686825116312000)
26-00208002
Service Request Number: 26-00208002 • Address: 10001 N CENTRAL SERV SB, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00208002
Address
10001 N CENTRAL SERV SB, DALLAS, TX, 75230
City Council District
11
Department
Planning & Development Department
Service Request Type
Landscaping Violation (Arborist) - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
In Progress
Created Date
2026-05-14T17:03:48.000
Update Date
2026-05-15T08:00:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p4YN0AAM
Lat Location
(32.88336390768484000,-96.77070540321448000)
24-00552655
Service Request Number: 24-00552655 • Address: 2400 OATES DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00552655
Address
2400 OATES DR, DALLAS, TX, 75228
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-12-18T18:59:00.000
Status
Closed
Created Date
2024-11-15T14:47:53.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-11-18T12:00:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000J5epxAAB
Lat Location
(32.82132942482522000,-96.67451567077940000)
22-00275293
Service Request Number: 22-00275293 • Address: 1924 PASSION DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00275293
Address
1924 PASSION DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-07T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:17:08.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-06T11:23:23.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jo5cAAA
Lat Location
(32.67554856211725000,-96.64743031410094000)
24-00008727
Service Request Number: 24-00008727 • Address: 1201 CLAUDE ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00008727
Address
1201 CLAUDE ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-07T17:47:25.000
Update Date
2024-01-21T13:23:42.000
Closed Date
2024-01-21T13:23:41.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000070Qu3AAE
Lat Location
(32.74026943420308000,-96.80678620486148000)
26-00348540
Service Request Number: 26-00348540 • Address: 1919 ALHAMBRA ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00348540
Address
1919 ALHAMBRA ST, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-13T23:59:00.000
Status
Closed
Created Date
2026-08-06T15:51:29.000
Update Date
2026-08-11T10:14:58.000
Closed Date
2026-08-11T10:14:58.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027uJMJAA2
Lat Location
(32.74495293051614000,-96.69541484385641000)
20-01081436
Service Request Number: 20-01081436 • Address: 3486 RUGGED DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
20-01081436
Address
3486 RUGGED DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-31T08:57:58.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-10-31T08:59:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000bjnaVAAQ
Lat Location
(32.70626914692953000,-96.84855932816257000)
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