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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00142266
Service Request Number: 23-00142266 • Address: 10705 E NORTHWEST HWY, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00142266
Address
10705 E NORTHWEST HWY, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-04-05T23:59:00.000
Status
Closed
Created Date
2023-03-29T22:41:05.000
Update Date
2023-06-07T01:36:57.000
Closed Date
2023-04-12T11:05:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005NYNmAAO
Lat Location
(32.86444422066356000,-96.70025257186431000)
25-00380868
Service Request Number: 25-00380868 • Address: 4625 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00380868
Address
4625 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-08-11T18:59:00.000
Status
Closed
Created Date
2025-08-07T13:03:51.000
Update Date
2025-08-08T07:16:52.000
Closed Date
2025-08-08T07:16:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000v5n5lAAA
Lat Location
(32.82373721064049000,-96.78881257015522000)
22-00058993
Service Request Number: 22-00058993 • Address: 1717 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00058993
Address
1717 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Water Utilities
Service Request Type
Water Pollution Urgent - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-02-21T00:59:00.000
Status
Closed
Created Date
2022-02-15T14:39:44.000
Update Date
2023-06-08T23:34:04.000
Closed Date
2022-02-17T13:09:15.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001OOKhAAO
Lat Location
(32.70221427768798600,-96.79955984934638000)
25-00138538
Service Request Number: 25-00138538 • Address: 2121 COSTA MESA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00138538
Address
2121 COSTA MESA DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-04T23:59:00.000
Status
Closed
Created Date
2025-03-28T16:40:57.000
Update Date
2025-04-03T16:24:51.000
Closed Date
2025-04-03T16:24:51.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000akgPJAAY
Lat Location
(32.85344607825458500,-96.67467265910906000)
26-00088204
Service Request Number: 26-00088204 • Address: 6405 RHAPSODY LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00088204
Address
6405 RHAPSODY LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T08:23:28.000
Update Date
2026-03-09T06:25:28.000
Closed Date
2026-03-09T06:25:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zqw6TAAR
Lat Location
(32.67025202773501000,-96.80312265560444000)
26-00094958
Service Request Number: 26-00094958 • Address: 3330 N HAMPTON RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00094958
Address
3330 N HAMPTON RD, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:19:10.000
Update Date
2026-03-09T15:23:50.000
Closed Date
2026-03-09T15:23:31.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001afSJFAA2
Lat Location
(32.78269192534143000,-96.85628337507339000)
20-01173748
Service Request Number: 20-01173748 • Address: 2820 SAN MARCUS AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01173748
Address
2820 SAN MARCUS AVE, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-11T00:59:00.000
Status
Closed
Created Date
2020-12-03T10:34:42.000
Update Date
2023-06-09T03:16:53.000
Closed Date
2020-12-15T11:28:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cb2LKAAY
Lat Location
(32.83115367772929000,-96.66615167412930000)
24-00458718
Service Request Number: 24-00458718 • Address: 6222 BELGRADE AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00458718
Address
6222 BELGRADE AVE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-24T18:59:00.000
Status
Closed
Created Date
2024-09-21T13:01:53.000
Update Date
2024-10-12T08:44:26.000
Closed Date
2024-10-12T08:44:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000009lQ1uAAE
Lat Location
(32.77299047115530000,-96.71267880229094000)
22-00556902
Service Request Number: 22-00556902 • Address: 2100 VILLAGE WAY, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00556902
Address
2100 VILLAGE WAY, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-28T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:57:03.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-24T09:59:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004Z4t1AAC
Lat Location
(32.70932536425776000,-96.79557104549953000)
22-00251776
Service Request Number: 22-00251776 • Address: 2991 W 12TH ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00251776
Address
2991 W 12TH ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-14T18:47:56.000
Update Date
2023-06-08T23:19:06.000
Closed Date
2022-06-16T15:58:38.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000002SkALAA0
Lat Location
(32.74138344802419500,-96.86961836170983000)
25-00479869
Service Request Number: 25-00479869 • Address: GLADIOLUS LN & BOULDER DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00479869
Address
GLADIOLUS LN & BOULDER DR, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-10-03T23:59:00.000
Status
Closed
Created Date
2025-10-02T15:02:07.000
Update Date
2025-10-04T22:58:03.000
Closed Date
2025-10-04T22:58:03.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000014CTt5AAG
Lat Location
(32.69451716815830600,-96.87424675211412000)
21-00442836
Service Request Number: 21-00442836 • Address: 3110 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00442836
Address
3110 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:55:35.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-06-17T11:49:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA5v2AAC
Lat Location
(32.65618505520737000,-96.77226449913933000)
26-00123530
Service Request Number: 26-00123530 • Address: 2700 MCCUTCHEON LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00123530
Address
2700 MCCUTCHEON LN, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-30T23:59:00.000
Status
Closed
Created Date
2026-03-26T10:23:06.000
Update Date
2026-03-26T11:13:40.000
Closed Date
2026-03-26T11:13:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001eAb5IAAS
Lat Location
(32.75682516080347000,-96.67336303489101000)
23-00312350
Service Request Number: 23-00312350 • Address: 3733 MANANA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00312350
Address
3733 MANANA DR, DALLAS, TX, 75220
City Council District
6
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - DEV
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-21T23:59:00.000
Status
Closed
Created Date
2023-07-08T17:59:49.000
Update Date
2023-07-12T10:03:45.000
Closed Date
2023-07-12T10:03:43.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005tASsAAM
Lat Location
(32.87399004296502000,-96.85479416466238000)
26-00094988
Service Request Number: 26-00094988 • Address: 3107 W CAMP WISDOM RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00094988
Address
3107 W CAMP WISDOM RD, DALLAS, TX, 75237
City Council District
3
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:30:24.000
Update Date
2026-03-09T15:38:18.000
Closed Date
2026-03-09T15:35:23.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001afLeMAAU
Lat Location
(32.66234129566342000,-96.87070704015423000)
25-00262776
Service Request Number: 25-00262776 • Address: 1236 HOLCOMB RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00262776
Address
1236 HOLCOMB RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-06T18:59:00.000
Status
Closed
Created Date
2025-06-04T09:55:09.000
Update Date
2025-06-04T11:23:06.000
Closed Date
2025-06-04T11:22:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000kRGW4AAO
Lat Location
(32.73366462428774000,-96.67412682874303000)
23-00038784
Service Request Number: 23-00038784 • Address: 3401 S HARWOOD ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00038784
Address
3401 S HARWOOD ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-24T10:17:06.000
Update Date
2023-06-07T01:52:52.000
Closed Date
2023-01-24T10:35:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004uGk8AAE
Lat Location
(32.76060475602463400,-96.77203881828450000)
21-00653060
Service Request Number: 21-00653060 • Address: CARUTH HAVEN LN & N CENTRAL EXPY SB, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00653060
Address
CARUTH HAVEN LN & N CENTRAL EXPY SB, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-15T06:42:49.000
Update Date
2026-08-07T14:19:15.000
Closed Date
2021-07-15T09:04:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Internal
Unique Key
500t000000oKWPGAA4
Lat Location
(32.86081948124516000,-96.77039147221042000)
21-00873251
Service Request Number: 21-00873251 • Address: 1800 SOUTHERLAND AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00873251
Address
1800 SOUTHERLAND AVE, DALLAS, TX, 75203
City Council District
4
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-10-07T23:59:00.000
Status
Closed
Created Date
2021-09-23T13:56:27.000
Update Date
2023-06-09T00:00:13.000
Closed Date
2021-09-23T15:21:28.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000riWf0AAE
Lat Location
(32.72363957045859000,-96.79713578369781000)
23-00016438
Service Request Number: 23-00016438 • Address: 4035 GLENHAVEN BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00016438
Address
4035 GLENHAVEN BLVD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-24T00:59:00.000
Status
Closed
Created Date
2023-01-10T15:03:15.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2023-02-23T15:50:39.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004kZR3AAM
Lat Location
(32.72933815410588000,-96.88568676091849000)
25-00246370
Service Request Number: 25-00246370 • Address: 3741 KIESTCREST DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00246370
Address
3741 KIESTCREST DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-27T11:22:39.000
Update Date
2025-06-09T12:29:22.000
Closed Date
2025-06-09T12:29:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000jBEIkAAO
Lat Location
(32.70255899321026000,-96.88144731336313000)
26-00076365
Service Request Number: 26-00076365 • Address: 6112 MOUNTAIN CREEK PKWY, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00076365
Address
6112 MOUNTAIN CREEK PKWY, DALLAS, TX, 75249
City Council District
3
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-25T16:45:05.000
Update Date
2026-03-09T14:02:30.000
Closed Date
2026-03-09T14:02:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YJutgAAD
Lat Location
(32.65014537263589000,-96.96630421970050000)
23-00178421
Service Request Number: 23-00178421 • Address: 3815 POINSETTIA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00178421
Address
3815 POINSETTIA DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-20T07:32:17.000
Update Date
2023-06-07T00:55:41.000
Closed Date
2023-05-10T09:53:03.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005U0TqAAK
Lat Location
(32.72452858237781000,-96.88226536434365000)
25-00581609
Service Request Number: 25-00581609 • Address: 4610 FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00581609
Address
4610 FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-01-24T00:59:00.000
Status
Closed
Created Date
2025-12-11T14:59:02.000
Update Date
2025-12-11T15:10:21.000
Closed Date
2025-12-11T15:10:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001JIIRHAA5
Lat Location
(32.99733364355429000,-96.82813895482225000)
26-00205457
Service Request Number: 26-00205457 • Address: 4233 MUNGER AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00205457
Address
4233 MUNGER AVE, DALLAS, TX, 75204
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-28T23:59:00.000
Status
Closed
Created Date
2026-05-13T14:11:47.000
Update Date
2026-05-15T15:36:02.000
Closed Date
2026-05-15T15:34:49.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001olKxJAAU
Lat Location
(32.80227043469945000,-96.78467715906415000)
25-00036135
Service Request Number: 25-00036135 • Address: 909 W PAGE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00036135
Address
909 W PAGE AVE, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
Handicap Parking Violation - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-03T18:59:00.000
Status
Closed
Created Date
2025-01-27T17:50:35.000
Update Date
2025-02-03T11:41:36.000
Closed Date
2025-02-03T11:41:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000S43jzAAB
Lat Location
(32.74035257948698000,-96.83819416406315000)
23-00371889
Service Request Number: 23-00371889 • Address: 2335 HILLGLENN RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00371889
Address
2335 HILLGLENN RD, DALLAS, TX, 75228
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-08-11T23:59:00.000
Status
Closed
Created Date
2023-08-10T18:12:59.000
Update Date
2023-08-10T20:14:48.000
Closed Date
2023-08-10T20:14:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000065PDTAA2
Lat Location
(32.82552164883027500,-96.67609005713130000)
26-00081693
Service Request Number: 26-00081693 • Address: 516 TOWN CREEK DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00081693
Address
516 TOWN CREEK DR, DALLAS, TX, 75232
City Council District
4
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-01T12:40:21.000
Update Date
2026-03-09T08:01:49.000
Closed Date
2026-03-09T08:01:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Yz1O8AAJ
Lat Location
(32.68282360203034600,-96.83271221516696000)
23-00501347
Service Request Number: 23-00501347 • Address: 6123 BERKSHIRE LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
23-00501347
Address
6123 BERKSHIRE LN, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Paving Street Resurface Program - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-10-27T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-10-12T22:04:57.000
Update Date
2026-08-07T13:30:46.000
Closed Date
2023-10-31T12:07:30.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006ZjH1AAK
Lat Location
(32.86500957613288000,-96.80595982478815000)
26-00256419
Service Request Number: 26-00256419 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00256419
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed
Created Date
2026-06-12T11:04:42.000
Update Date
2026-06-18T10:45:17.000
Closed Date
2026-06-16T10:43:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vALufAAG
Lat Location
(32.65515871736161000,-96.86704914847500000)
26-00054485
Service Request Number: 26-00054485 • Address: 6930 WILDGROVE AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00054485
Address
6930 WILDGROVE AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-11T12:49:07.000
Update Date
2026-03-09T20:52:45.000
Closed Date
2026-03-09T20:52:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001VNW4sAAH
Lat Location
(32.81710015926421000,-96.73878245701250000)
22-00230779
Service Request Number: 22-00230779 • Address: 6418 MALCOLM DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00230779
Address
6418 MALCOLM DR, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-16T23:59:00.000
Status
Closed
Created Date
2022-06-02T18:20:55.000
Update Date
2023-06-08T23:26:28.000
Closed Date
2022-06-21T09:50:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002LsYaAAK
Lat Location
(32.83005333726704600,-96.75163082638002000)
26-00184414
Service Request Number: 26-00184414 • Address: 11419 SNOW WHITE DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00184414
Address
11419 SNOW WHITE DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T06:12:10.000
Update Date
2026-05-15T05:48:37.000
Closed Date
2026-05-15T05:48:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m6NdhAAE
Lat Location
(32.90349976089699000,-96.84379557688730000)
23-00071784
Service Request Number: 23-00071784 • Address: 7801 NORVELL DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00071784
Address
7801 NORVELL DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-02-17T00:59:00.000
Status
Closed
Created Date
2023-02-15T13:01:27.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-15T13:27:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005AVqRAAW
Lat Location
(32.76923721676722000,-96.68737461882975000)
26-00039185
Service Request Number: 26-00039185 • Address: 1443 ENGLEWOOD DR, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00039185
Address
1443 ENGLEWOOD DR, DALLAS, TX, 75203
City Council District
1
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-14T00:59:00.000
Status
Closed
Created Date
2026-02-01T14:13:04.000
Update Date
2026-02-01T23:21:27.000
Closed Date
2026-02-01T23:21:26.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001TB0MuAAL
Lat Location
(32.76130864417286000,-96.82182599285811000)
25-00440268
Service Request Number: 25-00440268 • Address: 2352 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00440268
Address
2352 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-11T06:19:32.000
Update Date
2025-09-12T16:04:18.000
Closed Date
2025-09-12T15:18:14.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000010f3mEAAQ
Lat Location
(32.80807473614495000,-96.82343996697398000)
26-00267673
Service Request Number: 26-00267673 • Address: 1303 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00267673
Address
1303 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-24T23:59:00.000
Status
Closed
Created Date
2026-06-18T19:41:02.000
Update Date
2026-06-21T15:55:05.000
Closed Date
2026-06-19T15:54:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wZ3HHAA0
Lat Location
(32.73305310071171400,-96.81455261235494000)
26-00092188
Service Request Number: 26-00092188 • Address: MELODY LN & SHADY BROOK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00092188
Address
MELODY LN & SHADY BROOK LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:57:46.000
Update Date
2026-03-09T10:16:35.000
Closed Date
2026-03-09T10:16:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLHwgAAG
Lat Location
(32.87007861433187400,-96.76287922567180000)
22-00254000
Service Request Number: 22-00254000 • Address: 7000 TILLMAN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00254000
Address
7000 TILLMAN ST, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-06-17T23:59:00.000
Status
Closed
Created Date
2022-06-15T18:13:31.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-06-15T22:39:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002XGVuAAO
Lat Location
(32.74454786245867000,-96.70173109223688000)
26-00091915
Service Request Number: 26-00091915 • Address: N PEARL ST & WOODALL RODGERS ACRD WB, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00091915
Address
N PEARL ST & WOODALL RODGERS ACRD WB, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T21:52:06.000
Update Date
2026-03-09T10:26:35.000
Closed Date
2026-03-09T10:26:35.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aISlPAAW
Lat Location
(32.79061588694405000,-96.80049857288832000)
26-00156152
Service Request Number: 26-00156152 • Address: 1838 HEATHER GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00156152
Address
1838 HEATHER GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T16:56:27.000
Update Date
2026-04-17T08:51:27.000
Closed Date
2026-04-17T08:51:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i2n2oAAA
Lat Location
(32.67517455957353400,-96.85084512464758000)
25-00496785
Service Request Number: 25-00496785 • Address: 2636 IROQUOIS DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00496785
Address
2636 IROQUOIS DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-21T23:59:00.000
Status
Closed
Created Date
2025-10-14T02:05:21.000
Update Date
2025-10-15T15:36:29.000
Closed Date
2025-10-15T15:36:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000163C8jAAE
Lat Location
(32.77510703196658400,-96.90686528304788000)
24-00419593
Service Request Number: 24-00419593 • Address: 2519 WILMA ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00419593
Address
2519 WILMA ST, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-31T23:59:00.000
Status
Closed
Created Date
2024-08-28T19:09:26.000
Update Date
2024-08-28T19:15:50.000
Closed Date
2024-08-28T19:15:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006SAfJAAW
Lat Location
(32.66780386778170000,-96.78031168330473000)
23-00234828
Service Request Number: 23-00234828 • Address: 3033 SHARPVIEW LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00234828
Address
3033 SHARPVIEW LN, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-06-12T23:59:00.000
Status
Closed
Created Date
2023-05-26T11:55:37.000
Update Date
2023-06-07T01:03:09.000
Closed Date
2023-06-01T13:16:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005fpwYAAQ
Lat Location
(32.79613904391385400,-96.70073630850052000)
26-00077314
Service Request Number: 26-00077314 • Address: 11803 PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00077314
Address
11803 PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-09T23:59:00.000
Status
Closed
Created Date
2026-02-26T10:37:45.000
Update Date
2026-03-09T16:47:11.000
Closed Date
2026-03-09T16:47:10.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YS6mLAAT
Lat Location
(32.90963944371619000,-96.80426852748403000)
26-00055105
Service Request Number: 26-00055105 • Address: 6825 CHARLMONT CIR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00055105
Address
6825 CHARLMONT CIR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-11T16:15:51.000
Update Date
2026-02-13T13:38:05.000
Closed Date
2026-02-13T13:38:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VQmJdAAL
Lat Location
(32.98023788835499000,-96.79058923337884000)
21-00389012
Service Request Number: 21-00389012 • Address: 1802 SOMERSET AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00389012
Address
1802 SOMERSET AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-05-03T23:59:00.000
Status
Closed
Created Date
2021-05-02T08:42:54.000
Update Date
2023-06-09T01:42:53.000
Closed Date
2021-05-02T09:45:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000lBFM6AAO
Lat Location
(32.73221656204551500,-96.79869425107434000)
24-00501786
Service Request Number: 24-00501786 • Address: 7607 CURRIN DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00501786
Address
7607 CURRIN DR, DALLAS, TX, 75230
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-17T23:59:00.000
Status
Closed
Created Date
2024-10-16T09:53:59.000
Update Date
2024-10-19T10:33:58.000
Closed Date
2024-10-19T10:33:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000E4ryZAAR
Lat Location
(32.90000696781936000,-96.77685905500200000)
26-00077376
Service Request Number: 26-00077376 • Address: 7628 BEARDEN LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00077376
Address
7628 BEARDEN LN, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:58:52.000
Update Date
2026-02-26T11:38:56.000
Closed Date
2026-02-26T11:38:47.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YSVPlAAP
Lat Location
(32.76003326605431000,-96.69099585484533000)
24-00333867
Service Request Number: 24-00333867 • Address: 5101 BEEMAN AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00333867
Address
5101 BEEMAN AVE, DALLAS, TX, 75223
City Council District
2
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-23T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-07-09T11:00:47.000
Update Date
2024-07-10T09:46:17.000
Closed Date
2024-07-10T09:46:15.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000008Ek3xAAC
Lat Location
(32.78551652468368000,-96.74459588642885000)
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