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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00090232
Service Request Number: 26-00090232 • Address: 10110 SHADY OAK LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00090232
Address
10110 SHADY OAK LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:37:29.000
Update Date
2026-03-09T15:33:29.000
Closed Date
2026-03-09T15:33:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a6DX9AAM
Lat Location
(32.88474812468662400,-96.85950175091330000)
21-00289746
Service Request Number: 21-00289746 • Address: 3210 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00289746
Address
3210 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-02T23:59:00.000
Status
Closed
Created Date
2021-04-01T07:12:28.000
Update Date
2023-06-09T01:52:35.000
Closed Date
2021-04-01T08:48:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jEh7UAAS
Lat Location
(32.76328140675986600,-96.75306250556763000)
22-00237285
Service Request Number: 22-00237285 • Address: 4633 STIGALL ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00237285
Address
4633 STIGALL ST, DALLAS, TX, 75209
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed
Created Date
2022-06-07T09:09:39.000
Update Date
2023-06-08T23:16:53.000
Closed Date
2022-06-10T10:40:03.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002O9dAAAS
Lat Location
(32.84871341877812000,-96.83115589742764000)
25-00396129
Service Request Number: 25-00396129 • Address: 10416 LAS BRISAS DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00396129
Address
10416 LAS BRISAS DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-08-19T23:59:00.000
Status
Closed
Created Date
2025-08-16T09:53:12.000
Update Date
2025-08-16T16:15:39.000
Closed Date
2025-08-16T16:15:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000wWZk6AAG
Lat Location
(32.91621353894337400,-96.70581387242460000)
26-00135071
Service Request Number: 26-00135071 • Address: 6747 HIALEAH DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00135071
Address
6747 HIALEAH DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-01T20:56:46.000
Update Date
2026-04-14T11:10:58.000
Closed Date
2026-04-14T11:10:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001fVZz3AAG
Lat Location
(32.84996591503122000,-96.74415442384958000)
23-00018174
Service Request Number: 23-00018174 • Address: 9242 MARILYN PL, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00018174
Address
9242 MARILYN PL, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-11T12:34:26.000
Update Date
2023-06-07T01:56:22.000
Closed Date
2023-01-22T15:38:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004lJocAAE
Lat Location
(32.77506541946300400,-96.66422465205888000)
21-00443015
Service Request Number: 21-00443015 • Address: 230 W SANER AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00443015
Address
230 W SANER AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:14:34.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-20T10:22:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA7SmAAK
Lat Location
(32.71301824718121000,-96.82541526493401000)
24-00077242
Service Request Number: 24-00077242 • Address: 6010 ROCK GARDEN TRL, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
24-00077242
Address
6010 ROCK GARDEN TRL, DALLAS, TX, 75232
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-05T00:59:00.000
Status
Closed
Created Date
2024-02-17T11:19:49.000
Update Date
2024-02-22T09:21:01.000
Closed Date
2024-02-22T09:21:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007HgGOAA0
Lat Location
(32.67457677892226000,-96.83418144118431000)
25-00090861
Service Request Number: 25-00090861 • Address: 7112 GASTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00090861
Address
7112 GASTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-10T18:59:00.000
Status
Closed
Created Date
2025-03-03T09:10:45.000
Update Date
2025-03-10T14:27:35.000
Closed Date
2025-03-10T14:27:35.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Ws0QRAAZ
Lat Location
(32.81401553938207000,-96.73464932250587000)
24-00478408
Service Request Number: 24-00478408 • Address: S HAMPTON RD & W WHEATLAND RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00478408
Address
S HAMPTON RD & W WHEATLAND RD, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-08T23:59:00.000
Status
Closed
Created Date
2024-10-02T12:56:27.000
Update Date
2024-10-03T09:12:05.000
Closed Date
2024-10-03T09:12:04.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000BOfN6AAL
Lat Location
(32.64767116165227600,-96.85714655852715000)
24-00222532
Service Request Number: 24-00222532 • Address: 4427 HOPKINS AVE, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
24-00222532
Address
4427 HOPKINS AVE, DALLAS, TX, 75209
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-05-16T18:59:00.000
Status
Closed
Created Date
2024-05-12T20:33:20.000
Update Date
2024-05-13T15:52:45.000
Closed Date
2024-05-13T15:52:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007r6pXAAQ
Lat Location
(32.84780049740978000,-96.83510657728034000)
21-00473850
Service Request Number: 21-00473850 • Address: 7126 FILLMORE DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00473850
Address
7126 FILLMORE DR, DALLAS, TX, 75235
City Council District
2
Department
Dallas Water Utilities
Service Request Type
Chemical Spill Urgent - OEQS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-05-31T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:47:34.000
Update Date
2025-09-30T23:03:46.000
Closed Date
2021-05-26T13:49:33.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOwHVAA0
Lat Location
(32.83133823002617000,-96.84985135876988000)
26-00089467
Service Request Number: 26-00089467 • Address: 306 S OAK CLIFF BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00089467
Address
306 S OAK CLIFF BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-05T15:29:06.000
Update Date
2026-03-09T09:38:12.000
Closed Date
2026-03-09T08:51:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZzUhFAAV
Lat Location
(32.74308140201923000,-96.85258193064178000)
25-00275958
Service Request Number: 25-00275958 • Address: 3623 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00275958
Address
3623 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2025-06-10T16:31:05.000
Update Date
2025-06-13T11:32:15.000
Closed Date
2025-06-13T11:32:15.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lNSRyAAO
Lat Location
(32.76321146553936000,-96.74467858541227000)
23-00194178
Service Request Number: 23-00194178 • Address: 400 N DWIGHT AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
23-00194178
Address
400 N DWIGHT AVE, DALLAS, TX, 75211
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-28T15:03:42.000
Update Date
2023-06-07T00:57:07.000
Closed Date
2023-04-28T15:12:04.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005X3OeAAK
Lat Location
(32.74814639021076000,-96.90738921191974000)
24-00611683
Service Request Number: 24-00611683 • Address: 10500 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00611683
Address
10500 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-01-01T00:59:00.000
Status
Closed
Created Date
2024-12-30T08:55:15.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-12-30T16:28:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000OQBA5AAP
Lat Location
(32.73391389742279000,-96.64428748052119000)
24-00529013
Service Request Number: 24-00529013 • Address: 3823 SHADY HOLLOW LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
24-00529013
Address
3823 SHADY HOLLOW LN, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-11-16T00:59:00.000
Status
Closed
Created Date
2024-10-31T17:47:53.000
Update Date
2024-11-14T10:51:06.000
Closed Date
2024-11-14T10:50:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Gms1hAAB
Lat Location
(32.69440342331756000,-96.88267852192757000)
21-00932893
Service Request Number: 21-00932893 • Address: 4016 WEISENBERGER DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00932893
Address
4016 WEISENBERGER DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:06:25.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-10T16:57:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOiG9AAK
Lat Location
(32.79025119343018000,-96.89685080183094000)
25-00257229
Service Request Number: 25-00257229 • Address: SKILLMAN ST & WHISTLE STOP PL, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00257229
Address
SKILLMAN ST & WHISTLE STOP PL, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-06-02T23:59:00.000
Status
Closed
Created Date
2025-06-01T20:33:21.000
Update Date
2025-06-01T21:22:40.000
Closed Date
2025-06-01T21:22:40.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000k04E1AAI
Lat Location
(32.88033187994864000,-96.73498371525751000)
21-00209709
Service Request Number: 21-00209709 • Address: ELAM RD & PEMBERTON HILL RD, DALLAS, TX, 75217 • City Council District: 7
Service Request Number
21-00209709
Address
ELAM RD & PEMBERTON HILL RD, DALLAS, TX, 75217
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-12T00:59:00.000
Status
Closed
Created Date
2021-03-09T10:38:42.000
Update Date
2023-06-09T02:18:22.000
Closed Date
2021-03-09T16:30:11.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000iZf1cAAC
Lat Location
(32.71979797565679600,-96.71778742857781000)
25-00405636
Service Request Number: 25-00405636 • Address: 7818 MASON DELLS DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00405636
Address
7818 MASON DELLS DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-05T23:59:00.000
Status
Closed
Created Date
2025-08-21T15:43:06.000
Update Date
2026-05-15T13:25:03.000
Closed Date
2026-05-15T13:24:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xNYtTAAW
Lat Location
(32.90612567261770500,-96.77248997863981000)
23-00363727
Service Request Number: 23-00363727 • Address: 5218 EDMONDSON AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
23-00363727
Address
5218 EDMONDSON AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-08-08T09:08:55.000
Status
Closed
Created Date
2023-08-07T09:08:55.000
Update Date
2023-08-07T09:09:00.000
Closed Date
2023-08-07T09:08:55.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000063n4zAAA
Lat Location
(32.83313290016730000,-96.82279202141484000)
24-00077069
Service Request Number: 24-00077069 • Address: 1904 MCMILLAN AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00077069
Address
1904 MCMILLAN AVE, DALLAS, TX, 75206
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-18T18:59:00.000
Status
Closed
Created Date
2024-02-17T00:36:52.000
Update Date
2024-02-18T11:45:49.000
Closed Date
2024-02-18T11:45:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007HbOlAAK
Lat Location
(32.81346411941105000,-96.77458692112710000)
26-00345434
Service Request Number: 26-00345434 • Address: 701 MELBA ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00345434
Address
701 MELBA ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-05T08:56:11.000
Update Date
2026-08-08T15:09:17.000
Closed Date
2026-08-06T15:08:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027TLs4AAG
Lat Location
(32.74738216046293000,-96.83398300813415000)
22-00149204
Service Request Number: 22-00149204 • Address: 11363 AMANDA LN, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
22-00149204
Address
11363 AMANDA LN, DALLAS, TX, 75238
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-17T20:32:01.000
Update Date
2023-06-08T23:05:06.000
Closed Date
2022-04-17T20:40:49.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000001qvfAAAQ
Lat Location
(32.87673813708736500,-96.68787772015666000)
26-00140941
Service Request Number: 26-00140941 • Address: 522 DOGWOOD TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00140941
Address
522 DOGWOOD TRL, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-06T11:19:43.000
Update Date
2026-04-13T16:11:30.000
Closed Date
2026-04-13T16:11:29.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001gEug0AAC
Lat Location
(32.70694435789203400,-96.83270370678166000)
22-00257754
Service Request Number: 22-00257754 • Address: 4511 STIGALL ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00257754
Address
4511 STIGALL ST, DALLAS, TX, 75209
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-27T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:37:24.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-23T09:58:21.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckS5AAI
Lat Location
(32.84869587259109400,-96.83319655812270000)
26-00077516
Service Request Number: 26-00077516 • Address: 4816 S HAMPTON RD, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00077516
Address
4816 S HAMPTON RD, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T11:33:24.000
Update Date
2026-03-09T11:33:29.000
Closed Date
2026-03-09T11:33:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YSreoAAD
Lat Location
(32.68621320661487000,-96.85681863025493000)
22-00248589
Service Request Number: 22-00248589 • Address: 2728 GAINESBOROUGH DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00248589
Address
2728 GAINESBOROUGH DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-13T12:34:48.000
Update Date
2023-06-08T22:07:43.000
Closed Date
2022-06-29T11:22:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002RdlxAAC
Lat Location
(33.00647757264023600,-96.86092323294496000)
24-00458676
Service Request Number: 24-00458676 • Address: 3025 ANZIO DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00458676
Address
3025 ANZIO DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-09-25T18:59:00.000
Status
Closed
Created Date
2024-09-21T12:18:54.000
Update Date
2024-09-24T16:09:14.000
Closed Date
2024-09-24T16:09:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000009kvvnAAA
Lat Location
(32.71227024274276000,-96.83835327799830000)
21-00006164
Service Request Number: 21-00006164 • Address: 12206 JUPITER RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00006164
Address
12206 JUPITER RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-04T14:33:39.000
Update Date
2023-06-09T02:58:03.000
Closed Date
2021-01-27T16:49:25.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000e0pHSAAY
Lat Location
(32.86112139585192400,-96.68301286461953000)
21-00641140
Service Request Number: 21-00641140 • Address: 2520 COOMBS CREEK DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00641140
Address
2520 COOMBS CREEK DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-12T10:10:39.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-14T10:58:26.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000o1zMaAAI
Lat Location
(32.72097585429218000,-96.87847393018747000)
21-00826526
Service Request Number: 21-00826526 • Address: 9821 MICHELLE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00826526
Address
9821 MICHELLE DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-09-15T23:59:00.000
Status
Closed
Created Date
2021-09-08T10:16:18.000
Update Date
2023-06-09T00:26:46.000
Closed Date
2021-09-14T11:14:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000qv1UWAAY
Lat Location
(32.68750347296773400,-96.65255000466209000)
26-00093699
Service Request Number: 26-00093699 • Address: 701 YOUNG ST, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
26-00093699
Address
701 YOUNG ST, DALLAS, TX, 75202
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T06:11:38.000
Update Date
2026-03-09T07:20:40.000
Closed Date
2026-03-09T07:20:40.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aVKV4AAO
Lat Location
(32.77633213233711000,-96.80533720681483000)
25-00105502
Service Request Number: 25-00105502 • Address: 4490 W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00105502
Address
4490 W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-21T16:54:53.000
Status
Closed
Created Date
2025-03-10T16:54:54.000
Update Date
2025-03-13T16:09:50.000
Closed Date
2025-03-13T16:09:49.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000Y3s25AAB
Lat Location
(32.72024132099891000,-96.89432288177072000)
21-00102832
Service Request Number: 21-00102832 • Address: 3329 SANTA TERESA AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00102832
Address
3329 SANTA TERESA AVE, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-11T00:59:00.000
Status
Closed
Created Date
2021-02-03T08:51:05.000
Update Date
2023-06-09T02:33:14.000
Closed Date
2021-03-01T15:51:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000gLxQoAAK
Lat Location
(32.82959642164987500,-96.65988133210321000)
24-00316920
Service Request Number: 24-00316920 • Address: 920 DALE ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
24-00316920
Address
920 DALE ST, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-30T17:23:11.000
Update Date
2024-07-10T12:17:11.000
Closed Date
2024-07-10T12:17:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000008B90DAAS
Lat Location
(32.75187966358295500,-96.81097231532716000)
26-00093509
Service Request Number: 26-00093509 • Address: 6501 ASCOT LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00093509
Address
6501 ASCOT LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Scooter/Bike Shared Dockless Vehicle - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T18:53:49.000
Update Date
2026-03-09T13:51:26.000
Closed Date
2026-03-09T13:51:25.000
Outcome
Request Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTBFlAAO
Lat Location
(32.85424916751628600,-96.74456450181442000)
26-00292653
Service Request Number: 26-00292653 • Address: 7979 GREENHOLLOW LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00292653
Address
7979 GREENHOLLOW LN, DALLAS, TX, 75240
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-07-03T13:16:09.000
Update Date
2026-07-24T16:27:44.000
Closed Date
2026-07-24T16:27:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020CWweAAG
Lat Location
(32.93823728934492600,-96.76955991026600000)
26-00093961
Service Request Number: 26-00093961 • Address: 4403 LAS HACIENDAS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00093961
Address
4403 LAS HACIENDAS DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:38:48.000
Update Date
2026-03-09T11:49:15.000
Closed Date
2026-03-09T11:48:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aXx7JAAS
Lat Location
(32.72809228240368600,-96.89164291089946000)
24-00290355
Service Request Number: 24-00290355 • Address: 2609 GLOBE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00290355
Address
2609 GLOBE AVE, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-20T23:59:00.000
Status
Closed
Created Date
2024-06-15T13:22:00.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2024-06-21T15:17:01.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000855Q1AAI
Lat Location
(32.81525015369210500,-96.67060950374457000)
24-00184024
Service Request Number: 24-00184024 • Address: 4112 SHADOW GABLES DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00184024
Address
4112 SHADOW GABLES DR, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-05-07T23:59:00.000
Status
Closed
Created Date
2024-04-22T08:57:57.000
Update Date
2024-05-01T15:39:57.000
Closed Date
2024-05-01T15:39:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007inlVAAQ
Lat Location
(32.99547633983464000,-96.83980047167448000)
26-00154509
Service Request Number: 26-00154509 • Address: ABRAMS PKWY & PROSPECT AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00154509
Address
ABRAMS PKWY & PROSPECT AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T08:38:59.000
Update Date
2026-04-14T16:32:09.000
Closed Date
2026-04-14T16:31:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ht3DhAAI
Lat Location
(32.81503391113497500,-96.75300978491542000)
24-00028740
Service Request Number: 24-00028740 • Address: 1418 WAWEENOC AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00028740
Address
1418 WAWEENOC AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-01-21T00:59:00.000
Status
Closed
Created Date
2024-01-19T20:59:33.000
Update Date
2024-01-19T22:43:45.000
Closed Date
2024-01-19T22:43:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000075n3uAAA
Lat Location
(32.69143509206142500,-96.80320937102992000)
22-00203335
Service Request Number: 22-00203335 • Address: 1424 KINGS HWY, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00203335
Address
1424 KINGS HWY, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-02T23:59:00.000
Status
Closed
Created Date
2022-05-18T08:31:43.000
Update Date
2023-06-08T23:22:23.000
Closed Date
2022-05-18T09:43:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002BxeJAAS
Lat Location
(32.75297249073141000,-96.84398025233090000)
24-00371582
Service Request Number: 24-00371582 • Address: 9801 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00371582
Address
9801 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Dallas Water Utilities
Service Request Type
Chemical Spill Urgent - OEQS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-08-05T23:59:00.000
Status
Closed
Created Date
2024-07-31T19:29:43.000
Update Date
2025-09-30T23:03:46.000
Closed Date
2024-07-31T20:03:30.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000002sE01AAE
Lat Location
(32.85509286464163000,-96.87975564783127000)
21-00933328
Service Request Number: 21-00933328 • Address: 1908 ELDERLEAF DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
21-00933328
Address
1908 ELDERLEAF DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T15:26:41.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-05T09:09:01.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000tOkrDAAS
Lat Location
(32.66288820956122400,-96.85131954099553000)
21-00906815
Service Request Number: 21-00906815 • Address: 8622 CARDELLA AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00906815
Address
8622 CARDELLA AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-10-15T23:59:00.000
Status
Closed
Created Date
2021-10-14T18:57:30.000
Update Date
2023-06-09T00:13:15.000
Closed Date
2021-10-14T21:45:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000sU6VjAAK
Lat Location
(32.72877943277837000,-96.67203707051910000)
22-00019253
Service Request Number: 22-00019253 • Address: 6422 ELLSWORTH AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00019253
Address
6422 ELLSWORTH AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-19T00:59:00.000
Status
Closed
Created Date
2022-01-15T10:12:49.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-01-15T15:06:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000vLfOBAA0
Lat Location
(32.83360654810019000,-96.75227161016117000)
26-00086738
Service Request Number: 26-00086738 • Address: 2000 N STEMMONS FWY NB, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
26-00086738
Address
2000 N STEMMONS FWY NB, DALLAS, TX, 75207
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T11:58:35.000
Update Date
2026-03-09T13:46:19.000
Closed Date
2026-03-09T13:45:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZfNDhAAN
Lat Location
(32.80032467540697600,-96.82143956248899000)
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