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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00041531
Service Request Number: 25-00041531 • Address: 1263 WHITAKER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00041531
Address
1263 WHITAKER AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:48:58.000
Update Date
2025-01-30T13:12:17.000
Closed Date
2025-01-30T13:12:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000SUukcAAD
Lat Location
(32.73378674164307000,-96.80832710261456000)
22-00312647
Service Request Number: 22-00312647 • Address: 911 ELM ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
22-00312647
Address
911 ELM ST, DALLAS, TX, 75202
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-07-14T13:45:19.000
Update Date
2023-06-08T03:14:53.000
Closed Date
2022-07-23T08:19:26.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002zA3UAAU
Lat Location
(32.78047853106084000,-96.80446643003553000)
21-00730384
Service Request Number: 21-00730384 • Address: 3016 LEAHY DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00730384
Address
3016 LEAHY DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-07T15:02:09.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-10T11:36:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBuslAAC
Lat Location
(32.89596079489472000,-96.87761563208684000)
26-00323186
Service Request Number: 26-00323186 • Address: 5936 WHISPERING CEDAR DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00323186
Address
5936 WHISPERING CEDAR DR, DALLAS, TX, 75236
City Council District
3
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-31T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-07-17T07:31:56.000
Update Date
2026-07-22T15:54:36.000
Closed Date
2026-07-22T15:54:33.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000024PZYkAAO
Lat Location
(32.69106386186961500,-96.92436713704362000)
21-00677628
Service Request Number: 21-00677628 • Address: 8825 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00677628
Address
8825 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-19T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-12T09:58:21.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-22T13:57:59.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000onXnaAAE
Lat Location
(32.64166620401784500,-96.75182664090738000)
26-00092515
Service Request Number: 26-00092515 • Address: 6509 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
26-00092515
Address
6509 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-07T15:58:49.000
Update Date
2026-03-09T11:29:16.000
Closed Date
2026-03-09T11:29:16.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aN1r2AAC
Lat Location
(32.85689330972816400,-96.74905168947315000)
26-00154274
Service Request Number: 26-00154274 • Address: 444 OAK HOLLOW DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00154274
Address
444 OAK HOLLOW DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T03:31:57.000
Update Date
2026-04-14T03:42:48.000
Closed Date
2026-04-14T03:41:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hqsRFAAY
Lat Location
(32.71876478477217000,-96.69842748220942000)
25-00352500
Service Request Number: 25-00352500 • Address: 6128 MISTY WOOD DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00352500
Address
6128 MISTY WOOD DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-22T12:50:50.000
Update Date
2025-07-27T14:06:10.000
Closed Date
2025-07-27T14:06:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000sJwxJAAS
Lat Location
(32.71832644722603000,-96.71687383797085000)
25-00105463
Service Request Number: 25-00105463 • Address: 830 GALLANT FOX DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00105463
Address
830 GALLANT FOX DR, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-12T18:59:00.000
Status
Closed
Created Date
2025-03-10T16:40:17.000
Update Date
2025-03-10T19:54:12.000
Closed Date
2025-03-10T19:54:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y42u5AAB
Lat Location
(32.73890421339920000,-96.92808385170750000)
26-00094544
Service Request Number: 26-00094544 • Address: 3706 BERTRAND AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00094544
Address
3706 BERTRAND AVE, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-09T12:06:59.000
Update Date
2026-03-09T12:49:36.000
Closed Date
2026-03-09T12:49:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aapcZAAQ
Lat Location
(32.76539652882306000,-96.74575891623837000)
22-00049646
Service Request Number: 22-00049646 • Address: 1935 BERWICK AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00049646
Address
1935 BERWICK AVE, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-02-15T00:59:00.000
Status
Closed
Created Date
2022-02-09T09:53:28.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2022-02-17T16:33:53.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000001MCB8AAO
Lat Location
(32.72666827725921000,-96.79791130206020000)
23-00336846
Service Request Number: 23-00336846 • Address: 2619 FERNWOOD AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00336846
Address
2619 FERNWOOD AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-25T23:59:00.000
Status
Closed
Created Date
2023-07-22T12:36:02.000
Update Date
2023-07-22T12:43:53.000
Closed Date
2023-07-22T12:43:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005yGRcAAM
Lat Location
(32.71636373882775000,-96.80872730544420000)
21-00403650
Service Request Number: 21-00403650 • Address: 7272 MARVIN D LOVE FWY NB, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
21-00403650
Address
7272 MARVIN D LOVE FWY NB, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-05T17:42:04.000
Update Date
2023-06-09T01:33:22.000
Closed Date
2021-06-15T16:02:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lc6iYAAQ
Lat Location
(32.65987942203166500,-96.87162137790410000)
26-00153486
Service Request Number: 26-00153486 • Address: 3239 SPRING AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00153486
Address
3239 SPRING AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:47:30.000
Update Date
2026-04-14T13:23:08.000
Closed Date
2026-04-14T13:23:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hkbJSAAY
Lat Location
(32.76446172738186000,-96.75366547209342000)
25-00278197
Service Request Number: 25-00278197 • Address: 10909 WYATT ST, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00278197
Address
10909 WYATT ST, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-06-14T23:59:00.000
Status
Closed
Created Date
2025-06-11T17:19:52.000
Update Date
2025-06-11T18:06:15.000
Closed Date
2025-06-11T18:06:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000lYu38AAC
Lat Location
(32.84977727649545000,-96.69089580342454000)
24-00535642
Service Request Number: 24-00535642 • Address: 2731 WILBUR ST, DALLAS, TX, 75233 • City Council District: 1
Service Request Number
24-00535642
Address
2731 WILBUR ST, DALLAS, TX, 75233
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-13T18:59:00.000
Status
Closed
Created Date
2024-11-05T12:48:42.000
Update Date
2024-11-07T18:37:44.000
Closed Date
2024-11-06T18:04:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HVjITAA1
Lat Location
(32.72166438030241000,-96.86466534128962000)
25-00531928
Service Request Number: 25-00531928 • Address: 7874 GREENVILLE AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00531928
Address
7874 GREENVILLE AVE, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-13T00:59:00.000
Status
Closed
Created Date
2025-11-04T21:49:37.000
Update Date
2025-11-09T10:25:25.000
Closed Date
2025-11-05T16:43:31.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001BVGckAAH
Lat Location
(32.88789114332002000,-96.75765386774445000)
26-00071117
Service Request Number: 26-00071117 • Address: 2527 W BROOKLYN AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00071117
Address
2527 W BROOKLYN AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-22T23:39:24.000
Update Date
2026-03-09T09:48:58.000
Closed Date
2026-03-09T09:48:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XdnOjAAJ
Lat Location
(32.73933399419140000,-96.85971310503210000)
23-00038819
Service Request Number: 23-00038819 • Address: 3155 S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00038819
Address
3155 S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
ICR Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-03-08T10:27:45.000
Status
Closed
Created Date
2023-01-24T10:27:46.000
Update Date
2023-06-07T01:52:52.000
Closed Date
2023-01-24T10:30:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004uGTNAA2
Lat Location
(32.70899509490724500,-96.80270253184071000)
26-00090660
Service Request Number: 26-00090660 • Address: 4935 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00090660
Address
4935 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T11:04:55.000
Update Date
2026-03-09T13:16:34.000
Closed Date
2026-03-09T13:16:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001a8qlmAAA
Lat Location
(32.79734011450133000,-96.76374522052681000)
26-00092174
Service Request Number: 26-00092174 • Address: W DAVIS ST & N ZANG BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00092174
Address
W DAVIS ST & N ZANG BLVD, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:39:57.000
Update Date
2026-03-09T10:20:30.000
Closed Date
2026-03-09T10:20:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLT09AAG
Lat Location
(32.74943051378710400,-96.82419447408255000)
22-00467699
Service Request Number: 22-00467699 • Address: 3409 CEDAR LAKE DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00467699
Address
3409 CEDAR LAKE DR, DALLAS, TX, 75227
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-11-10T00:59:00.000
Status
Closed
Created Date
2022-10-26T08:14:23.000
Update Date
2023-06-08T02:50:31.000
Closed Date
2022-11-08T11:36:34.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003wNWzAAM
Lat Location
(32.76653287037952000,-96.68849988680992000)
22-00556970
Service Request Number: 22-00556970 • Address: 2223 CHATHAM SQUARE CT, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00556970
Address
2223 CHATHAM SQUARE CT, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-11T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:59:53.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2023-01-11T17:34:22.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5kkAAC
Lat Location
(32.75066222111612000,-96.64735671254775000)
26-00089736
Service Request Number: 26-00089736 • Address: 6040 WALNUT HILL CIR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00089736
Address
6040 WALNUT HILL CIR, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T17:02:03.000
Update Date
2026-03-09T11:17:12.000
Closed Date
2026-03-09T11:17:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a0FLFAA2
Lat Location
(32.88051979096329000,-96.80175497633374000)
22-00081625
Service Request Number: 22-00081625 • Address: 9623 BASELINE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00081625
Address
9623 BASELINE DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-04-04T23:59:00.000
Status
Closed
Created Date
2022-03-04T09:32:42.000
Update Date
2023-06-08T23:34:30.000
Closed Date
2022-03-04T16:47:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001URJEAA4
Lat Location
(32.91341223929586600,-96.73198511314287000)
26-00415044
Service Request Number: 26-00415044 • Address: 5708 N CENTRAL EXPY NB, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00415044
Address
5708 N CENTRAL EXPY NB, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-23T23:59:00.000
Status
Closed
Created Date
2026-09-18T06:26:09.000
Update Date
2026-09-21T16:35:25.000
Closed Date
2026-09-21T16:35:25.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00002IIAtZAAX
Lat Location
(32.83676425893940000,-96.77828741775829000)
23-00108104
Service Request Number: 23-00108104 • Address: 2902 STATE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00108104
Address
2902 STATE ST, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-03-14T23:59:00.000
Status
Closed
Created Date
2023-03-09T11:03:02.000
Update Date
2023-06-07T01:40:07.000
Closed Date
2023-03-10T16:46:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005HJEhAAO
Lat Location
(32.79735391900905500,-96.79769283852633000)
22-00545494
Service Request Number: 22-00545494 • Address: 7454 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
22-00545494
Address
7454 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-04T00:59:00.000
Status
Closed
Created Date
2022-12-16T17:06:15.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2023-01-29T20:50:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UDwKAAW
Lat Location
(32.85473964641801000,-96.73297288230292000)
26-00203230
Service Request Number: 26-00203230 • Address: 2525 TURTLE CREEK BLVD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00203230
Address
2525 TURTLE CREEK BLVD, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-12T13:30:20.000
Update Date
2026-06-18T12:53:08.000
Closed Date
2026-06-16T11:57:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oUF1AAAW
Lat Location
(32.80187425302274600,-96.80965356025749000)
22-00315985
Service Request Number: 22-00315985 • Address: 4939 BARTLETT AVE, DALLAS, TX, 75216 • City Council District: 3
Service Request Number
22-00315985
Address
4939 BARTLETT AVE, DALLAS, TX, 75216
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-29T23:59:00.000
Status
Closed
Created Date
2022-07-26T07:42:54.000
Update Date
2023-06-08T03:07:17.000
Closed Date
2022-07-26T08:45:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000030aujAAA
Lat Location
(32.68758455470650000,-96.79290734413449000)
26-00109655
Service Request Number: 26-00109655 • Address: 2842 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 8
Service Request Number
26-00109655
Address
2842 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-18T09:18:57.000
Update Date
2026-04-14T14:44:10.000
Closed Date
2026-04-14T14:44:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001cRZT9AAO
Lat Location
(32.69378099486256400,-96.77314854500257000)
25-00164381
Service Request Number: 25-00164381 • Address: 8610 SAN FERNANDO WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00164381
Address
8610 SAN FERNANDO WAY, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-12T13:27:16.000
Update Date
2025-04-15T16:01:21.000
Closed Date
2025-04-15T15:15:13.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cpDDTAA2
Lat Location
(32.82179520385146000,-96.71279275189990000)
26-00155495
Service Request Number: 26-00155495 • Address: 8820 EUSTIS AVE, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00155495
Address
8820 EUSTIS AVE, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:12:58.000
Update Date
2026-04-14T14:56:09.000
Closed Date
2026-04-14T14:56:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hxvx4AAA
Lat Location
(32.81750334448471000,-96.70245232667075000)
25-00105521
Service Request Number: 25-00105521 • Address: 5829 FOREST HAVEN TRL, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
25-00105521
Address
5829 FOREST HAVEN TRL, DALLAS, TX, 75232
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-03-12T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:02:04.000
Update Date
2025-03-11T18:07:51.000
Closed Date
2025-03-11T18:07:51.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y3ylfAAB
Lat Location
(32.67592172675371000,-96.83209872509973000)
22-00219494
Service Request Number: 22-00219494 • Address: 10034 CANDLEWOOD PL, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00219494
Address
10034 CANDLEWOOD PL, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-03T23:59:00.000
Status
Closed
Created Date
2022-05-26T15:06:54.000
Update Date
2023-06-08T23:21:16.000
Closed Date
2022-06-03T16:56:57.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002HdaSAAS
Lat Location
(32.70374660343529000,-96.65129865182418000)
23-00392851
Service Request Number: 23-00392851 • Address: 7019 PASADENA AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00392851
Address
7019 PASADENA AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-23T12:21:29.000
Update Date
2023-09-11T12:22:07.000
Closed Date
2023-09-11T12:22:06.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069u9vAAA
Lat Location
(32.81820949355835000,-96.73680734078212000)
26-00091695
Service Request Number: 26-00091695 • Address: 1239 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00091695
Address
1239 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-06T17:46:18.000
Update Date
2026-03-09T09:22:23.000
Closed Date
2026-03-09T09:22:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aGNI0AAO
Lat Location
(32.73419374438637000,-96.81429844255000000)
25-00050969
Service Request Number: 25-00050969 • Address: 2581 ROYAL LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00050969
Address
2581 ROYAL LN, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-03-19T11:08:56.000
Status
Closed
Created Date
2025-02-05T11:08:56.000
Update Date
2025-02-18T16:21:18.000
Closed Date
2025-02-18T16:21:18.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000TLhAxAAL
Lat Location
(32.89611002664680000,-96.89218565503390000)
22-00346488
Service Request Number: 22-00346488 • Address: 14332 MONTFORT DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
22-00346488
Address
14332 MONTFORT DR, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-13T16:15:59.000
Update Date
2023-06-08T03:14:23.000
Closed Date
2022-08-15T15:20:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003Fj27AAC
Lat Location
(32.94349078465267000,-96.81420153347759000)
24-00405940
Service Request Number: 24-00405940 • Address: 2510 BIRMINGHAM AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00405940
Address
2510 BIRMINGHAM AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-23T23:59:00.000
Status
Closed
Created Date
2024-08-21T06:35:12.000
Update Date
2024-08-21T14:07:55.000
Closed Date
2024-08-21T14:07:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000005LfdBAAS
Lat Location
(32.76407620142876000,-96.76919474714273000)
24-00024266
Service Request Number: 24-00024266 • Address: 1210 NEPTUNE RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00024266
Address
1210 NEPTUNE RD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-01-20T18:59:00.000
Status
Closed
Created Date
2024-01-17T17:14:40.000
Update Date
2024-01-18T00:53:45.000
Closed Date
2024-01-18T00:53:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z0000074j1hAAA
Lat Location
(32.69119489183686500,-96.80859815341294000)
26-00086803
Service Request Number: 26-00086803 • Address: 9400 CHIMNEY HILL LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00086803
Address
9400 CHIMNEY HILL LN, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-18T23:59:00.000
Status
Closed
Created Date
2026-03-04T12:18:26.000
Update Date
2026-03-09T08:16:21.000
Closed Date
2026-03-09T08:16:12.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZdpIyAAJ
Lat Location
(32.91405237815407500,-96.73549442881729000)
23-00210391
Service Request Number: 23-00210391 • Address: 4203 LAWNVIEW AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00210391
Address
4203 LAWNVIEW AVE, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T08:52:58.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-14T10:52:16.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c1FRAAY
Lat Location
(32.78098763189850000,-96.71870196624785000)
26-00324410
Service Request Number: 26-00324410 • Address: 9446 WINTERSET AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00324410
Address
9446 WINTERSET AVE, DALLAS, TX, 75232
City Council District
8
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-07-23T10:39:48.000
Update Date
2026-07-24T13:03:08.000
Closed Date
2026-07-24T13:03:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000024a0XdAAI
Lat Location
(32.63440766621173000,-96.83148349398670000)
23-00444688
Service Request Number: 23-00444688 • Address: 2103 N HALL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00444688
Address
2103 N HALL ST, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-27T23:59:00.000
Status
Closed
Created Date
2023-09-25T12:05:23.000
Update Date
2023-09-27T19:12:45.000
Closed Date
2023-09-27T19:12:44.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006M4BsAAK
Lat Location
(32.79800731858636000,-96.79247436145295000)
26-00319533
Service Request Number: 26-00319533 • Address: 5626 ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00319533
Address
5626 ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-03T23:59:00.000
Status
Closed
Created Date
2026-07-20T23:14:29.000
Update Date
2026-07-23T11:15:07.000
Closed Date
2026-07-21T11:14:30.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000023twwiAAA
Lat Location
(32.89466058656469000,-96.81167281931326000)
24-00394214
Service Request Number: 24-00394214 • Address: 1119 S WAVERLY DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00394214
Address
1119 S WAVERLY DR, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-08-19T23:59:00.000
Status
Closed
Created Date
2024-08-14T09:40:01.000
Update Date
2024-08-15T13:03:54.000
Closed Date
2024-08-15T13:03:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000004XRYcAAO
Lat Location
(32.73446471810397000,-96.84939458181468000)
23-00210385
Service Request Number: 23-00210385 • Address: 3248 SPRUCE VALLEY LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00210385
Address
3248 SPRUCE VALLEY LN, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-14T08:44:51.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-17T16:16:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005c1ARAAY
Lat Location
(32.70439830232693000,-96.87654246443404000)
24-00521551
Service Request Number: 24-00521551 • Address: 2721 N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00521551
Address
2721 N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - New - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-01-28T18:59:00.000
Status
Closed
Created Date
2024-10-28T09:38:25.000
Update Date
2025-07-07T11:52:09.000
Closed Date
2025-07-07T11:52:09.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000G3WrmAAF
Lat Location
(32.81431840713119600,-96.78590641824044000)
26-00267618
Service Request Number: 26-00267618 • Address: 2323 DUNLOE DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00267618
Address
2323 DUNLOE DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-18T18:44:07.000
Update Date
2026-06-18T19:15:57.000
Closed Date
2026-06-18T19:15:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wYhrpAAC
Lat Location
(32.83693665270206000,-96.67527725316470000)
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