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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00365639
Service Request Number: 22-00365639 • Address: 1001 S MONTREAL AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00365639
Address
1001 S MONTREAL AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-08-29T23:59:00.000
Status
Closed
Created Date
2022-08-24T17:28:17.000
Update Date
2023-06-08T03:08:57.000
Closed Date
2022-09-01T13:45:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003MsDqAAK
Lat Location
(32.73595910621538000,-96.85442190692680000)
26-00094895
Service Request Number: 26-00094895 • Address: 3847 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00094895
Address
3847 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T14:55:35.000
Update Date
2026-03-09T16:49:13.000
Closed Date
2026-03-09T16:03:14.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs00001adkCLAAY
Lat Location
(33.00492300902671000,-96.84726014470446000)
21-00628867
Service Request Number: 21-00628867 • Address: 3350 CHICAGO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00628867
Address
3350 CHICAGO ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-10T23:59:00.000
Status
Closed
Created Date
2021-07-07T17:54:58.000
Update Date
2023-06-12T01:12:22.000
Closed Date
2021-07-07T19:11:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000o0CgmAAE
Lat Location
(32.78270175076584000,-96.84257125114807000)
21-00960099
Service Request Number: 21-00960099 • Address: 2315 TOULON LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00960099
Address
2315 TOULON LN, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-11-25T00:59:00.000
Status
Closed
Created Date
2021-11-23T12:17:57.000
Update Date
2023-06-08T23:50:51.000
Closed Date
2021-11-23T12:17:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tSAxQAAW
Lat Location
(32.75286672044243000,-96.67532970407278000)
25-00582697
Service Request Number: 25-00582697 • Address: 3182 OBANNON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00582697
Address
3182 OBANNON DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-12-14T00:59:00.000
Status
Closed
Created Date
2025-12-12T11:00:16.000
Update Date
2025-12-12T13:01:45.000
Closed Date
2025-12-12T13:01:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001JS1H4AAL
Lat Location
(32.70849745643481000,-96.83924809658788000)
24-00478167
Service Request Number: 24-00478167 • Address: 2600 DATHE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00478167
Address
2600 DATHE ST, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-09T18:59:00.000
Status
Closed
Created Date
2024-10-02T11:38:38.000
Update Date
2024-10-08T09:26:06.000
Closed Date
2024-10-08T09:26:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BOeCTAA1
Lat Location
(32.76270473323389600,-96.76467769496682000)
26-00351549
Service Request Number: 26-00351549 • Address: 3404 ROSS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00351549
Address
3404 ROSS AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-08T20:35:39.000
Update Date
2026-08-08T20:47:14.000
Closed Date
2026-08-08T20:47:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000028NEB7AAO
Lat Location
(32.79574537010322600,-96.78850381930808000)
21-00690077
Service Request Number: 21-00690077 • Address: 4303 TELEPHONE RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00690077
Address
4303 TELEPHONE RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-29T23:59:00.000
Status
Closed
Created Date
2021-07-26T20:18:06.000
Update Date
2023-06-09T00:33:44.000
Closed Date
2021-07-26T20:25:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000opEsDAAU
Lat Location
(32.63706143868888000,-96.75183825493407000)
21-00171224
Service Request Number: 21-00171224 • Address: 3615 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00171224
Address
3615 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T11:43:01.000
Update Date
2023-06-09T02:16:58.000
Closed Date
2021-02-25T11:55:12.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000hlVyLAAU
Lat Location
(32.76309719545819000,-96.74467125053175000)
26-00349910
Service Request Number: 26-00349910 • Address: 11115 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00349910
Address
11115 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-09-22T23:59:00.000
Status
Closed
Created Date
2026-08-07T12:43:35.000
Update Date
2026-09-14T12:10:48.000
Closed Date
2026-09-14T12:10:48.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs0000287cnnAAA
Lat Location
(32.84734624148958000,-96.68590131146144000)
22-00257787
Service Request Number: 22-00257787 • Address: 6045 MILTON ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00257787
Address
6045 MILTON ST, DALLAS, TX, 75206
City Council District
14
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-29T23:59:00.000
Status
Closed
Created Date
2022-06-18T00:18:57.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-07-12T10:03:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002cl0WAAQ
Lat Location
(32.84958924807295000,-96.76321307573598000)
26-00095110
Service Request Number: 26-00095110 • Address: 3711 PARRY AVE, DALLAS, TX, 75226 • City Council District: 7
Service Request Number
26-00095110
Address
3711 PARRY AVE, DALLAS, TX, 75226
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Steel Plates in Street - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:07:42.000
Update Date
2026-03-09T22:44:01.000
Closed Date
2026-03-09T22:43:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aflH4AAI
Lat Location
(32.78230871442555400,-96.76639875540678000)
26-00095384
Service Request Number: 26-00095384 • Address: 2438 LAWRENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00095384
Address
2438 LAWRENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:47:32.000
Update Date
2026-03-09T20:39:09.000
Closed Date
2026-03-09T20:39:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aiVu5AAE
Lat Location
(32.75105905301594000,-96.75736558489298000)
25-00074233
Service Request Number: 25-00074233 • Address: 2210 ARDEN RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00074233
Address
2210 ARDEN RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-20T14:48:07.000
Update Date
2025-03-03T11:16:30.000
Closed Date
2025-03-03T11:16:29.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000VPIvyAAH
Lat Location
(32.68323649048870000,-96.78473946047930000)
26-00326159
Service Request Number: 26-00326159 • Address: 6635 MISSY DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00326159
Address
6635 MISSY DR, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-07-24T06:46:21.000
Update Date
2026-08-08T09:32:13.000
Closed Date
2026-08-06T09:31:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000024lzb1AAA
Lat Location
(32.99934634801057000,-96.78829916744958000)
24-00466105
Service Request Number: 24-00466105 • Address: 9420 NEWHALL ST, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00466105
Address
9420 NEWHALL ST, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-25T16:30:08.000
Update Date
2024-09-25T16:33:59.000
Closed Date
2024-09-25T16:33:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000AOxPPAA1
Lat Location
(32.63451472365558500,-96.83844709624030000)
22-00397462
Service Request Number: 22-00397462 • Address: 221 W MONTANA AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00397462
Address
221 W MONTANA AVE, DALLAS, TX, 75224
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-26T23:59:00.000
Status
Closed
Created Date
2022-09-12T13:45:21.000
Update Date
2023-06-08T02:48:33.000
Closed Date
2022-09-26T10:55:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003XqkAAAS
Lat Location
(32.72154591295969000,-96.82504481748376000)
26-00407074
Service Request Number: 26-00407074 • Address: 2343 GLENGARIFF DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00407074
Address
2343 GLENGARIFF DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-09-15T23:59:00.000
Status
Closed
Created Date
2026-09-13T16:20:22.000
Update Date
2026-09-14T17:43:26.000
Closed Date
2026-09-14T17:43:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002H37erAAB
Lat Location
(32.83866455736064000,-96.67483264883057000)
23-00062117
Service Request Number: 23-00062117 • Address: 3526 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00062117
Address
3526 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-02-15T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:39:43.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-13T12:47:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000057phVAAQ
Lat Location
(32.70151512889054000,-96.81441699434760000)
22-00265951
Service Request Number: 22-00265951 • Address: 4011 ROLINDA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00265951
Address
4011 ROLINDA DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-06-24T23:59:00.000
Status
Closed
Created Date
2022-06-23T16:11:35.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-06-23T17:04:35.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002g2RoAAI
Lat Location
(32.72107266900642500,-96.88541572996712000)
24-00458711
Service Request Number: 24-00458711 • Address: 10908 COTILLION DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00458711
Address
10908 COTILLION DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-24T23:59:00.000
Status
Closed
Created Date
2024-09-21T12:53:15.000
Update Date
2024-09-21T14:04:12.000
Closed Date
2024-09-21T14:04:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009l3RxAAI
Lat Location
(32.84090331309974400,-96.65766739666164000)
26-00078708
Service Request Number: 26-00078708 • Address: 4017 PREFERRED PL, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00078708
Address
4017 PREFERRED PL, DALLAS, TX, 75237
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T18:30:41.000
Update Date
2026-03-09T16:31:58.000
Closed Date
2026-03-09T16:31:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YaSheAAF
Lat Location
(32.66078282455527000,-96.88445641622263000)
25-00502948
Service Request Number: 25-00502948 • Address: 3172 OBANNON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00502948
Address
3172 OBANNON DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-17T08:33:03.000
Update Date
2025-10-22T10:34:32.000
Closed Date
2025-10-22T10:34:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000016zig7AAA
Lat Location
(32.70866961716473000,-96.83882949862800000)
26-00349862
Service Request Number: 26-00349862 • Address: 18415 PARK GROVE LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00349862
Address
18415 PARK GROVE LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-07T12:13:36.000
Update Date
2026-08-08T11:17:19.000
Closed Date
2026-08-08T09:49:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs0000288fBdAAI
Lat Location
(33.00040999377435500,-96.83647168825831000)
20-01106696
Service Request Number: 20-01106696 • Address: 7702 MORTON ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
20-01106696
Address
7702 MORTON ST, DALLAS, TX, 75209
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-03T00:59:00.000
Status
Closed
Created Date
2020-11-09T20:05:00.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-12-01T12:01:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000blT91AAE
Lat Location
(32.84945979957083000,-96.82361404893659000)
22-00070886
Service Request Number: 22-00070886 • Address: 6704 SANTA ANITA DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00070886
Address
6704 SANTA ANITA DR, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-03-01T00:59:00.000
Status
Closed
Created Date
2022-02-24T16:11:44.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-02-25T15:52:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001RaDPAA0
Lat Location
(32.84856262519786000,-96.74390570071637000)
23-00407846
Service Request Number: 23-00407846 • Address: 7100 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
23-00407846
Address
7100 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T16:52:11.000
Update Date
2023-09-02T09:23:43.000
Closed Date
2023-09-02T09:23:42.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006DCMoAAO
Lat Location
(32.85431062208279000,-96.73799911221198000)
23-00272513
Service Request Number: 23-00272513 • Address: 1522 ADELAIDE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00272513
Address
1522 ADELAIDE DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2023-07-15T23:59:00.000
Status
Closed
Created Date
2023-06-15T16:33:04.000
Update Date
2023-06-16T23:00:07.000
Closed Date
2023-06-16T23:00:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005lhu7AAA
Lat Location
(32.68758153679214500,-96.80041449372980000)
23-00442711
Service Request Number: 23-00442711 • Address: 7370 PALDAO DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
23-00442711
Address
7370 PALDAO DR, DALLAS, TX, 75240
City Council District
11
Department
Planning & Development Department
Service Request Type
Building Permits Violation - DEV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-06T23:59:00.000
Status
Closed
Created Date
2023-09-23T13:19:42.000
Update Date
2023-09-25T15:27:23.000
Closed Date
2023-09-25T15:27:22.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Laj0AAC
Lat Location
(32.93860873404215500,-96.77641708018446000)
24-00343929
Service Request Number: 24-00343929 • Address: 2934 ALASKA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00343929
Address
2934 ALASKA AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-30T23:59:00.000
Status
Closed
Created Date
2024-07-16T12:44:56.000
Update Date
2024-07-18T07:36:09.000
Closed Date
2024-07-18T07:36:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000001Og2OAAS
Lat Location
(32.71074271537569000,-96.81569551581207000)
26-00330124
Service Request Number: 26-00330124 • Address: 2615 STEPHENSON ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00330124
Address
2615 STEPHENSON ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-05T23:59:00.000
Status
Closed
Created Date
2026-07-27T10:10:07.000
Update Date
2026-08-08T08:14:08.000
Closed Date
2026-08-06T08:13:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000025Ed5hAAC
Lat Location
(32.75221214675757000,-96.75384182882654000)
25-00288878
Service Request Number: 25-00288878 • Address: 3936 TRAVIS ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00288878
Address
3936 TRAVIS ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-08-28T23:59:00.000
Status
Closed
Created Date
2025-06-17T14:33:32.000
Update Date
2025-06-17T14:36:48.000
Closed Date
2025-06-17T14:36:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000mPEvOAAW
Lat Location
(32.81231602562344000,-96.79608941671750000)
23-00235502
Service Request Number: 23-00235502 • Address: 5207 MILLER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00235502
Address
5207 MILLER AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-06-01T23:59:00.000
Status
Closed
Created Date
2023-05-26T15:50:44.000
Update Date
2023-06-07T01:03:23.000
Closed Date
2023-05-29T09:01:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005fuk6AAA
Lat Location
(32.82132893480762400,-96.78217449923743000)
22-00246432
Service Request Number: 22-00246432 • Address: 2442 STOVALL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00246432
Address
2442 STOVALL DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-15T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:25:46.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-15T17:05:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002Qy33AAC
Lat Location
(32.71043927233523000,-96.79086888076590000)
26-00236398
Service Request Number: 26-00236398 • Address: 1945 EARNHARDT WAY, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00236398
Address
1945 EARNHARDT WAY, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-06-04T23:59:00.000
Status
Closed
Created Date
2026-06-01T16:57:47.000
Update Date
2026-06-03T17:38:09.000
Closed Date
2026-06-01T17:37:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001sZ86LAAS
Lat Location
(32.74590480110184000,-96.70204067034825000)
26-00288519
Service Request Number: 26-00288519 • Address: 6600 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00288519
Address
6600 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-01T09:07:35.000
Update Date
2026-07-04T17:21:29.000
Closed Date
2026-07-04T17:21:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001zd4rJAAQ
Lat Location
(32.66385571144913000,-96.75662617375050000)
26-00332912
Service Request Number: 26-00332912 • Address: 700 CHEYENNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00332912
Address
700 CHEYENNE RD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Paving Reconstruction Project - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-07-28T14:53:55.000
Update Date
2026-08-08T15:24:09.000
Closed Date
2026-08-06T15:23:44.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000025dR7lAAE
Lat Location
(32.72382782602175400,-96.63909027139120000)
23-00284761
Service Request Number: 23-00284761 • Address: 2527 EXETER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00284761
Address
2527 EXETER AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-29T23:59:00.000
Status
Closed
Created Date
2023-06-22T15:47:42.000
Update Date
2023-06-29T15:06:10.000
Closed Date
2023-06-29T15:06:09.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005nkZqAAI
Lat Location
(32.70448958308546000,-96.78455251172078000)
26-00346265
Service Request Number: 26-00346265 • Address: 3909 INWOOD RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00346265
Address
3909 INWOOD RD, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-08-05T14:04:57.000
Update Date
2026-08-07T20:41:49.000
Closed Date
2026-08-05T20:40:31.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000027bhVZAAY
Lat Location
(32.83375826911553000,-96.82349758499474000)
25-00041525
Service Request Number: 25-00041525 • Address: 4202 SOUTHCREST RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00041525
Address
4202 SOUTHCREST RD, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-03T18:59:00.000
Status
Closed
Created Date
2025-01-30T12:47:32.000
Update Date
2025-02-01T13:17:08.000
Closed Date
2025-01-30T14:58:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SUroNAAT
Lat Location
(32.88122782719969000,-96.83834678519295000)
26-00090229
Service Request Number: 26-00090229 • Address: W COMMERCE ST & N HAMPTON RD, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00090229
Address
W COMMERCE ST & N HAMPTON RD, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:25:48.000
Update Date
2026-03-09T11:34:56.000
Closed Date
2026-03-09T11:34:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Internal
Unique Key
500cs00001a6CAwAAM
Lat Location
(32.77279727424728000,-96.85668476376787000)
26-00117928
Service Request Number: 26-00117928 • Address: 2709 WARREN AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00117928
Address
2709 WARREN AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-23T14:39:19.000
Update Date
2026-04-14T12:08:41.000
Closed Date
2026-04-14T12:08:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001dUKdTAAW
Lat Location
(32.76558646509682400,-96.76638558849521000)
25-00382203
Service Request Number: 25-00382203 • Address: 1563 APPLE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00382203
Address
1563 APPLE ST, DALLAS, TX, 75204
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-08T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-08-07T12:10:13.000
Update Date
2025-08-08T09:03:21.000
Closed Date
2025-08-08T09:03:08.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000vDlGWAA0
Lat Location
(32.79812449716473600,-96.78340109307476000)
22-00523205
Service Request Number: 22-00523205 • Address: 9937 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00523205
Address
9937 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-05T13:48:01.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-07T12:00:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LLj9AAG
Lat Location
(32.83808295305106400,-96.69722079258400000)
26-00044359
Service Request Number: 26-00044359 • Address: 1611 GALLAGHER ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00044359
Address
1611 GALLAGHER ST, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-20T00:59:00.000
Status
Closed
Created Date
2026-02-04T17:04:13.000
Update Date
2026-03-09T10:14:30.000
Closed Date
2026-03-09T10:14:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Tz43uAAB
Lat Location
(32.78489770226941000,-96.84574226958483000)
25-00052388
Service Request Number: 25-00052388 • Address: 9708 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00052388
Address
9708 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-05T19:40:52.000
Update Date
2025-09-10T12:37:27.000
Closed Date
2025-09-10T12:37:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TRz6jAAD
Lat Location
(32.90933285347961000,-96.72135967499005000)
26-00304178
Service Request Number: 26-00304178 • Address: 1937 ABRAMS RD, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00304178
Address
1937 ABRAMS RD, DALLAS, TX, 75214
City Council District
14
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-24T23:59:00.000
Status
Closed
Created Date
2026-07-10T16:51:30.000
Update Date
2026-07-16T15:58:25.000
Closed Date
2026-07-14T15:57:15.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000021nSMdAAM
Lat Location
(32.81337534145913000,-96.75187220399425000)
26-00301536
Service Request Number: 26-00301536 • Address: 4018 DEEP VALLEY DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00301536
Address
4018 DEEP VALLEY DR, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-09T08:41:23.000
Update Date
2026-07-16T14:04:27.000
Closed Date
2026-07-16T10:55:51.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000021OrRPAA0
Lat Location
(32.91205909188101000,-96.84517884182763000)
25-00308574
Service Request Number: 25-00308574 • Address: 1718 CREST RIDGE DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00308574
Address
1718 CREST RIDGE DR, DALLAS, TX, 75228
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-07-01T18:59:00.000
Status
Closed
Created Date
2025-06-27T20:37:06.000
Update Date
2025-06-27T22:03:41.000
Closed Date
2025-06-27T22:03:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000o2y1mAAA
Lat Location
(32.83590766203262000,-96.68525028692959000)
23-00375310
Service Request Number: 23-00375310 • Address: 5204 COLUMBIA AVE, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
23-00375310
Address
5204 COLUMBIA AVE, DALLAS, TX, 75214
City Council District
2
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-08-25T23:59:00.000
Status
Closed
Created Date
2023-08-13T16:39:32.000
Update Date
2023-08-15T09:56:32.000
Closed Date
2023-08-15T09:56:32.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000066BgYAAU
Lat Location
(32.79762752493522000,-96.76029946727508000)
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