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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00124859
Service Request Number: 23-00124859 • Address: 3917 HAMILTON AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00124859
Address
3917 HAMILTON AVE, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-03-27T23:59:00.000
Status
Closed
Created Date
2023-03-20T10:36:21.000
Update Date
2026-08-07T13:39:27.000
Closed Date
2023-03-21T16:46:10.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000005KNjVAAW
Lat Location
(32.77361837295216000,-96.75278578871004000)
26-00092279
Service Request Number: 26-00092279 • Address: 7814 MATTISON ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00092279
Address
7814 MATTISON ST, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T12:12:41.000
Update Date
2026-03-10T01:26:26.000
Closed Date
2026-03-10T01:26:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLtVjAAK
Lat Location
(32.73803645277302400,-96.68842485130943000)
21-00615427
Service Request Number: 21-00615427 • Address: 4144 ENTRADA WAY, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
21-00615427
Address
4144 ENTRADA WAY, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-03T06:33:22.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-08T14:28:52.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lbj8MAAQ
Lat Location
(32.80546159745239000,-96.81907003087933000)
24-00552623
Service Request Number: 24-00552623 • Address: 1335 VALLEY ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00552623
Address
1335 VALLEY ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-15T14:34:30.000
Update Date
2024-11-15T16:29:45.000
Closed Date
2024-11-15T16:29:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000J5Z74AAF
Lat Location
(32.74378289790219000,-96.80407996539190000)
26-00150094
Service Request Number: 26-00150094 • Address: 7335 BLYTHDALE DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00150094
Address
7335 BLYTHDALE DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-13T23:59:00.000
Status
Closed
Created Date
2026-04-10T20:30:09.000
Update Date
2026-04-11T08:09:59.000
Closed Date
2026-04-11T08:09:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hMKJlAAO
Lat Location
(32.98180441785765000,-96.78067634573028000)
21-00790902
Service Request Number: 21-00790902 • Address: 7131 HUNTERS RIDGE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
21-00790902
Address
7131 HUNTERS RIDGE DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-26T14:21:23.000
Update Date
2023-06-09T00:19:18.000
Closed Date
2021-09-14T15:07:02.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000qUkjEAAS
Lat Location
(32.95636667214025000,-96.78591880860137000)
22-00082954
Service Request Number: 22-00082954 • Address: 735 HIGHCREST DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00082954
Address
735 HIGHCREST DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-10T00:59:00.000
Status
Closed
Created Date
2022-03-04T16:58:49.000
Update Date
2023-06-08T23:34:42.000
Closed Date
2022-03-07T11:14:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001UhLGAA0
Lat Location
(32.66513406273050000,-96.83384154406646000)
22-00332921
Service Request Number: 22-00332921 • Address: 5830 WINDMIER LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00332921
Address
5830 WINDMIER LN, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-05T07:50:11.000
Update Date
2023-06-08T03:10:14.000
Closed Date
2022-08-15T09:54:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003AUu2AAG
Lat Location
(32.99861115840130000,-96.80616600117546000)
23-00363888
Service Request Number: 23-00363888 • Address: 4400 L B J FWY EB, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
23-00363888
Address
4400 L B J FWY EB, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-07T09:55:39.000
Update Date
2023-09-19T16:08:06.000
Closed Date
2023-09-19T16:08:05.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z0000063n63AAA
Lat Location
(32.92552889646339000,-96.83403392041560000)
23-00050548
Service Request Number: 23-00050548 • Address: 17910 WINDFLOWER WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00050548
Address
17910 WINDFLOWER WAY, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-03T00:59:00.000
Status
Closed
Created Date
2023-02-01T08:57:42.000
Update Date
2023-06-07T01:44:11.000
Closed Date
2023-02-01T09:10:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z00000519gdAAA
Lat Location
(32.99614666296207000,-96.80338103900488000)
26-00281648
Service Request Number: 26-00281648 • Address: 4858 ELENA ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00281648
Address
4858 ELENA ST, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-01T23:59:00.000
Status
Closed
Created Date
2026-06-26T18:13:40.000
Update Date
2026-07-04T06:47:18.000
Closed Date
2026-07-02T06:45:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001yjgJNAAY
Lat Location
(32.69834155503026000,-96.76778764153781000)
23-00519804
Service Request Number: 23-00519804 • Address: 1810 FERNDALE AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00519804
Address
1810 FERNDALE AVE, DALLAS, TX, 75224
City Council District
1
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-11-22T00:59:00.000
Status
Closed
Created Date
2023-11-12T20:28:18.000
Update Date
2023-11-13T08:43:47.000
Closed Date
2023-11-13T08:43:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006eRVCAA2
Lat Location
(32.72604644600620000,-96.84986899142584000)
21-00077281
Service Request Number: 21-00077281 • Address: 7919 IRONS ST, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00077281
Address
7919 IRONS ST, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-26T11:02:44.000
Update Date
2023-06-09T02:39:59.000
Closed Date
2021-01-26T11:12:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000fcx7JAAQ
Lat Location
(32.70010387136769500,-96.68450038447301000)
23-00071776
Service Request Number: 23-00071776 • Address: 1914 S POLK ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00071776
Address
1914 S POLK ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-15T12:59:29.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-21T17:47:26.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AWC7AAO
Lat Location
(32.72662204556692000,-96.83987520826504000)
21-00777939
Service Request Number: 21-00777939 • Address: 1700 S RIVERFRONT BLVD, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
21-00777939
Address
1700 S RIVERFRONT BLVD, DALLAS, TX, 75207
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Bike Lane Marking Maintenance – TRN
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-09-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-08-21T18:25:01.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-08-23T09:49:19.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000pz88bAAA
Lat Location
(32.76179629354421000,-96.79696051762274000)
25-00149416
Service Request Number: 25-00149416 • Address: 9915 DRESDEN DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00149416
Address
9915 DRESDEN DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-11T18:59:00.000
Status
Closed
Created Date
2025-04-03T19:51:54.000
Update Date
2025-04-10T17:35:57.000
Closed Date
2025-04-10T17:35:41.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000bbFcKAAU
Lat Location
(32.87777322143311000,-96.84974026454891000)
24-00060935
Service Request Number: 24-00060935 • Address: 3416 PONDROM ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00060935
Address
3416 PONDROM ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-02-09T00:59:00.000
Status
Closed
Created Date
2024-02-07T19:20:53.000
Update Date
2024-02-10T19:37:07.000
Closed Date
2024-02-10T19:37:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007Dh3dAAC
Lat Location
(32.76278875748641000,-96.76915210292371000)
26-00152600
Service Request Number: 26-00152600 • Address: 100 E CAMP WISDOM RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00152600
Address
100 E CAMP WISDOM RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-13T09:42:47.000
Update Date
2026-04-14T02:59:41.000
Closed Date
2026-04-14T02:59:41.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500cs00001hbB1fAAE
Lat Location
(32.66215048043214000,-96.82261019247457000)
26-00089683
Service Request Number: 26-00089683 • Address: ROBIN HILL LN & WINDLEDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00089683
Address
ROBIN HILL LN & WINDLEDGE DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:42:12.000
Update Date
2026-03-09T10:10:53.000
Closed Date
2026-03-09T10:10:52.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZztqyAAB
Lat Location
(32.88411420289170000,-96.71368308288794000)
26-00090145
Service Request Number: 26-00090145 • Address: E MOCKINGBIRD LN & N CENTRAL EXPY SB, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00090145
Address
E MOCKINGBIRD LN & N CENTRAL EXPY SB, DALLAS, TX, 75205
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-05T23:04:09.000
Update Date
2026-03-09T11:38:16.000
Closed Date
2026-03-09T11:38:15.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001a4ZTNAA2
Lat Location
(32.83654011212465000,-96.77892339285572000)
24-00529033
Service Request Number: 24-00529033 • Address: 2612 L B J FWY EB, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
24-00529033
Address
2612 L B J FWY EB, DALLAS, TX, 75229
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-12-04T18:59:00.000
Status
Closed
Created Date
2024-10-31T18:10:34.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-11-01T07:23:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Gn5mvAAB
Lat Location
(32.90854717279487000,-96.89164887068513000)
26-00093256
Service Request Number: 26-00093256 • Address: 499 HART ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00093256
Address
499 HART ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:39:02.000
Update Date
2026-03-09T13:12:41.000
Closed Date
2026-03-09T13:12:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRrJ9AAK
Lat Location
(32.75337030641787000,-96.80255332562362000)
26-00153315
Service Request Number: 26-00153315 • Address: 4256 L B J SERV EB, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00153315
Address
4256 L B J SERV EB, DALLAS, TX, 75244
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T13:52:54.000
Update Date
2026-04-14T12:52:28.000
Closed Date
2026-04-14T12:52:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hggb7AAA
Lat Location
(32.92486859190787000,-96.83696263945595000)
25-00277756
Service Request Number: 25-00277756 • Address: 2259 HOMEWAY CIR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00277756
Address
2259 HOMEWAY CIR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-11T14:38:00.000
Update Date
2025-06-16T15:48:43.000
Closed Date
2025-06-16T15:48:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lWoulAAC
Lat Location
(32.80944769149898000,-96.67579706737511000)
26-00090273
Service Request Number: 26-00090273 • Address: 1204 WILLOW GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00090273
Address
1204 WILLOW GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T08:30:18.000
Update Date
2026-03-09T17:02:45.000
Closed Date
2026-03-09T17:02:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a6wgoAAA
Lat Location
(32.67471465512353000,-96.84082245610215000)
26-00148730
Service Request Number: 26-00148730 • Address: 2630 GRAFTON AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00148730
Address
2630 GRAFTON AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T08:39:02.000
Update Date
2026-04-14T11:02:24.000
Closed Date
2026-04-14T11:02:23.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hC7inAAC
Lat Location
(32.73097265938292000,-96.86214462746211000)
26-00072291
Service Request Number: 26-00072291 • Address: 3806 MUNGER AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00072291
Address
3806 MUNGER AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-23T15:30:20.000
Update Date
2026-03-09T09:58:45.000
Closed Date
2026-03-09T09:58:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Xmwz4AAB
Lat Location
(32.79947587391278000,-96.78755339028740000)
24-00326734
Service Request Number: 24-00326734 • Address: 3142 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00326734
Address
3142 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-05T18:14:05.000
Update Date
2024-07-12T17:43:22.000
Closed Date
2024-07-12T17:43:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008DCfxAAG
Lat Location
(32.70872154338335000,-96.80756268840184000)
24-00394117
Service Request Number: 24-00394117 • Address: 4717 ASHBROOK RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00394117
Address
4717 ASHBROOK RD, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-08-19T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-08-14T09:16:55.000
Update Date
2024-08-14T17:13:56.000
Closed Date
2024-08-14T17:12:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000004XBlaAAG
Lat Location
(32.78300937161499500,-96.71330654201500000)
26-00095310
Service Request Number: 26-00095310 • Address: 1426 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00095310
Address
1426 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:46:13.000
Update Date
2026-03-09T18:04:41.000
Closed Date
2026-03-09T18:04:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ahgGTAAY
Lat Location
(32.78852148084367000,-96.84342021766443000)
21-00550834
Service Request Number: 21-00550834 • Address: 1318 DULUTH ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00550834
Address
1318 DULUTH ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-16T11:35:54.000
Update Date
2023-06-12T01:22:14.000
Closed Date
2021-07-14T12:45:42.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000n1fiqAAA
Lat Location
(32.77660998468633000,-96.84289610394254000)
23-00338992
Service Request Number: 23-00338992 • Address: 9983 RIO DOSO DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00338992
Address
9983 RIO DOSO DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-04T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-22T12:36:55.000
Update Date
2023-07-24T12:26:30.000
Closed Date
2023-07-24T12:26:26.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000005ygt0AAA
Lat Location
(32.76682278428141600,-96.64900248787612000)
26-00127432
Service Request Number: 26-00127432 • Address: 2003 ALASKA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00127432
Address
2003 ALASKA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-28T10:57:42.000
Update Date
2026-03-28T12:27:34.000
Closed Date
2026-03-28T12:27:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ebqg1AAA
Lat Location
(32.72373458733589000,-96.81588015541075000)
23-00210443
Service Request Number: 23-00210443 • Address: 611 DOGWOOD TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00210443
Address
611 DOGWOOD TRL, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-14T10:24:58.000
Update Date
2023-06-07T01:11:37.000
Closed Date
2023-05-14T10:31:11.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000005c21aAAA
Lat Location
(32.70661188377529000,-96.83383783246340000)
26-00407669
Service Request Number: 26-00407669 • Address: 3000 ROCHESTER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00407669
Address
3000 ROCHESTER ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-09-16T23:59:00.000
Status
Closed
Created Date
2026-09-14T09:03:44.000
Update Date
2026-09-14T10:30:16.000
Closed Date
2026-09-14T10:30:16.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002H8w2aAAB
Lat Location
(32.74008429824931000,-96.74819497680824000)
20-01060171
Service Request Number: 20-01060171 • Address: 503 N TENNANT ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
20-01060171
Address
503 N TENNANT ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Cost-Plus - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-10-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2020-10-22T11:07:01.000
Update Date
2023-06-09T03:36:11.000
Closed Date
2020-10-23T12:32:55.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aUwTHAA0
Lat Location
(32.74860278076875000,-96.85552841602563000)
24-00368013
Service Request Number: 24-00368013 • Address: 9656 LYNBROOK DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00368013
Address
9656 LYNBROOK DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-10-24T23:59:00.000
Status
Closed
Created Date
2024-07-30T10:29:11.000
Update Date
2026-08-07T14:02:37.000
Closed Date
2025-05-21T11:56:23.000
Outcome
Work Order Issued
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000002chh7AAA
Lat Location
(32.87811321004113000,-96.70389275794427000)
21-00662781
Service Request Number: 21-00662781 • Address: 7003 LAKEWOOD BLVD, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00662781
Address
7003 LAKEWOOD BLVD, DALLAS, TX, 75214
City Council District
9
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-07-25T23:59:00.000
Status
Closed
Created Date
2021-07-18T17:56:16.000
Update Date
2023-06-09T00:41:11.000
Closed Date
2021-07-22T05:31:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000oM7HzAAK
Lat Location
(32.82182498409544000,-96.73811514043949000)
26-00283107
Service Request Number: 26-00283107 • Address: MARKET CENTER BLVD & N STEMMONS FWY NB, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
26-00283107
Address
MARKET CENTER BLVD & N STEMMONS FWY NB, DALLAS, TX, 75207
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-02T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-06-28T08:16:18.000
Update Date
2026-06-28T08:20:25.000
Closed Date
2026-06-28T08:20:23.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ytLlXAAU
Lat Location
(32.80185784892076000,-96.82737066295968000)
21-00697139
Service Request Number: 21-00697139 • Address: 5115 PARRY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00697139
Address
5115 PARRY AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-28T14:46:43.000
Update Date
2023-06-09T00:41:54.000
Closed Date
2021-08-20T15:04:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oqFwPAAU
Lat Location
(32.79161066189812600,-96.75523585623783000)
26-00092401
Service Request Number: 26-00092401 • Address: BOWEN ST & CARLISLE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00092401
Address
BOWEN ST & CARLISLE ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:13:08.000
Update Date
2026-03-09T09:50:41.000
Closed Date
2026-03-09T09:50:41.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMM36AAG
Lat Location
(32.80408395017743000,-96.80254643072082000)
21-00022811
Service Request Number: 21-00022811 • Address: 2400 KATHLEEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00022811
Address
2400 KATHLEEN AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-01-26T00:59:00.000
Status
Closed
Created Date
2021-01-08T13:48:08.000
Update Date
2023-06-09T02:43:30.000
Closed Date
2021-01-12T11:52:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000eeJvpAAE
Lat Location
(32.70579288489757000,-96.78937513701437000)
26-00039438
Service Request Number: 26-00039438 • Address: 7458 EMORY OAK LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00039438
Address
7458 EMORY OAK LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-01T20:22:43.000
Update Date
2026-03-09T13:28:46.000
Closed Date
2026-03-09T13:28:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001TDFKzAAP
Lat Location
(32.62971588938671000,-96.95291450208535000)
22-00458559
Service Request Number: 22-00458559 • Address: 1300 E 10TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00458559
Address
1300 E 10TH ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-11-02T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:08:36.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2022-10-20T07:56:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003sm6eAAA
Lat Location
(32.74807237850182000,-96.80559632378659000)
24-00078922
Service Request Number: 24-00078922 • Address: 230 EASTON RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00078922
Address
230 EASTON RD, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-21T00:59:00.000
Status
Closed
Created Date
2024-02-19T13:54:39.000
Update Date
2024-02-19T14:11:04.000
Closed Date
2024-02-19T14:11:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007IASfAAO
Lat Location
(32.86064373651978000,-96.70924649317391000)
23-00542180
Service Request Number: 23-00542180 • Address: 7215 ROSEMONT RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00542180
Address
7215 ROSEMONT RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-03T00:59:00.000
Status
Closed
Created Date
2023-11-29T10:10:57.000
Update Date
2023-11-30T19:19:03.000
Closed Date
2023-11-30T19:19:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006kmj1AAA
Lat Location
(32.72698233899501000,-96.69778590148660000)
26-00308120
Service Request Number: 26-00308120 • Address: 6219 MENGER AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00308120
Address
6219 MENGER AVE, DALLAS, TX, 75227
City Council District
7
Department
Water Utilities
Service Request Type
Water Pollution Urgent - DWU
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-19T23:59:00.000
Status
Closed
Created Date
2026-07-14T06:37:58.000
Update Date
2026-07-16T10:35:21.000
Closed Date
2026-07-14T10:34:23.000
Outcome
Investigation Complete
Priority
MCC
Method Received Description
Email
Unique Key
500cs000022NSW5AAO
Lat Location
(32.76850109418213500,-96.71440619795906000)
22-00523206
Service Request Number: 22-00523206 • Address: 10455 BROCKBANK DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
22-00523206
Address
10455 BROCKBANK DR, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-05T13:48:43.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-17T13:52:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LLn6AAG
Lat Location
(32.88929602541805000,-96.87723493390715000)
26-00087315
Service Request Number: 26-00087315 • Address: 2712 SWANSON ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00087315
Address
2712 SWANSON ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T15:09:22.000
Update Date
2026-03-09T21:37:50.000
Closed Date
2026-03-09T16:55:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zi0vmAAB
Lat Location
(32.77320815812435000,-96.74657453171683000)
26-00087454
Service Request Number: 26-00087454 • Address: 8750 N CENTRAL SERV NB, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00087454
Address
8750 N CENTRAL SERV NB, DALLAS, TX, 75231
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T15:48:07.000
Update Date
2026-03-09T09:52:52.000
Closed Date
2026-03-09T09:52:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjB7aAAF
Lat Location
(32.86857420258483000,-96.76961844637762000)
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