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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00105570
Service Request Number: 26-00105570 • Address: 6928 SANTA MONICA DR, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
26-00105570
Address
6928 SANTA MONICA DR, DALLAS, TX, 75223
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-03-31T23:59:00.000
Status
Closed
Created Date
2026-03-16T05:32:28.000
Update Date
2026-03-18T09:00:33.000
Closed Date
2026-03-18T09:00:33.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00001bubaAAAQ
Lat Location
(32.80664865045701400,-96.74096669037985000)
23-00270134
Service Request Number: 23-00270134 • Address: 10331 SHERBROOK LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00270134
Address
10331 SHERBROOK LN, DALLAS, TX, 75229
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2023-07-14T23:59:00.000
Status
Closed
Created Date
2023-06-14T17:42:41.000
Update Date
2023-06-15T23:00:16.000
Closed Date
2023-06-15T23:00:13.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005lNfgAAE
Lat Location
(32.88656968701195600,-96.84767198030173000)
26-00093679
Service Request Number: 26-00093679 • Address: CEDAR SPRINGS RD & N PEARL ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00093679
Address
CEDAR SPRINGS RD & N PEARL ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T03:50:41.000
Update Date
2026-03-09T13:41:00.000
Closed Date
2026-03-09T13:40:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aUtLEAA0
Lat Location
(32.79301976986991000,-96.80509784338291000)
25-00543121
Service Request Number: 25-00543121 • Address: 2310 SPRINGHILL DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00543121
Address
2310 SPRINGHILL DR, DALLAS, TX, 75228
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-27T00:59:00.000
Status
Closed (Duplicate)
Created Date
2025-11-12T15:39:22.000
Update Date
2025-11-13T16:17:53.000
Closed Date
2025-11-13T16:17:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001DL2jcAAD
Lat Location
(32.81392025749930000,-96.69964636385313000)
26-00093689
Service Request Number: 26-00093689 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00093689
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-09T04:39:56.000
Update Date
2026-03-09T13:48:44.000
Closed Date
2026-03-09T13:48:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aV32nAAC
Lat Location
(32.77470429805769000,-96.70558454400688000)
23-00284618
Service Request Number: 23-00284618 • Address: 3100 NICHOLSON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00284618
Address
3100 NICHOLSON DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Shopping Carts - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-23T23:59:00.000
Status
Closed
Created Date
2023-06-22T15:10:33.000
Update Date
2026-08-07T13:40:19.000
Closed Date
2023-06-22T16:53:45.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Proactive
Unique Key
5008z000005nkM0AAI
Lat Location
(32.71217905573210000,-96.84017524553376000)
21-00060548
Service Request Number: 21-00060548 • Address: 7784 OSAGE PLAZA PKWY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00060548
Address
7784 OSAGE PLAZA PKWY, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-04T00:59:00.000
Status
Closed
Created Date
2021-01-20T13:48:08.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2021-01-27T07:49:44.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000farciAAA
Lat Location
(32.99434141468249000,-96.77001240332916000)
23-00391741
Service Request Number: 23-00391741 • Address: 5323 MONTICELLO AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00391741
Address
5323 MONTICELLO AVE, DALLAS, TX, 75206
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2023-09-21T23:59:00.000
Status
Closed
Created Date
2023-08-22T19:22:02.000
Update Date
2023-09-22T16:28:56.000
Closed Date
2023-09-22T16:28:55.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000069eUvAAI
Lat Location
(32.82659474595461000,-96.77934265278198000)
22-00292292
Service Request Number: 22-00292292 • Address: 5141 MILLER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00292292
Address
5141 MILLER AVE, DALLAS, TX, 75206
City Council District
14
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-18T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:58:21.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-22T08:18:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qfeNAAQ
Lat Location
(32.82140735992942400,-96.78310188794342000)
24-00146760
Service Request Number: 24-00146760 • Address: 9441 BRENTGATE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00146760
Address
9441 BRENTGATE DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-04-08T23:59:00.000
Status
Closed
Created Date
2024-04-01T11:33:53.000
Update Date
2024-04-02T17:32:16.000
Closed Date
2024-04-02T17:32:16.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007aMwBAAU
Lat Location
(32.88043581594940000,-96.72772369880111000)
21-00760603
Service Request Number: 21-00760603 • Address: 1775 ASHBY ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00760603
Address
1775 ASHBY ST, DALLAS, TX, 75204
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-08-31T23:59:00.000
Status
Closed
Created Date
2021-08-17T13:48:13.000
Update Date
2023-06-09T00:21:05.000
Closed Date
2021-08-27T17:43:59.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000pwW7LAAU
Lat Location
(32.80262161707856000,-96.78214059249079000)
21-00730321
Service Request Number: 21-00730321 • Address: 12639 COIT RD, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
21-00730321
Address
12639 COIT RD, DALLAS, TX, 75251
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2021-09-06T23:59:00.000
Status
Closed
Created Date
2021-08-07T14:22:19.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-08T23:00:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBu78AAC
Lat Location
(32.92023209819869600,-96.76939327549768000)
23-00174995
Service Request Number: 23-00174995 • Address: FUREY ST & MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00174995
Address
FUREY ST & MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-05-03T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-03-29T11:34:55.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-04-18T09:25:38.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005TFOlAAO
Lat Location
(32.78272889372233600,-96.87691695767421000)
23-00575240
Service Request Number: 23-00575240 • Address: 332 KONAWA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00575240
Address
332 KONAWA DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-24T00:59:00.000
Status
Closed
Created Date
2023-12-22T14:11:02.000
Update Date
2023-12-24T13:41:32.000
Closed Date
2023-12-24T13:41:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006uZi8AAE
Lat Location
(32.71000975227938000,-96.68599430824491000)
23-00323600
Service Request Number: 23-00323600 • Address: 6900 W CAMP WISDOM RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00323600
Address
6900 W CAMP WISDOM RD, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-14T16:40:34.000
Update Date
2023-07-15T05:40:54.000
Closed Date
2023-07-15T05:40:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005vRwOAAU
Lat Location
(32.66229335749862000,-96.94325544699684000)
25-00185156
Service Request Number: 25-00185156 • Address: 1834 BAYFRONT DR, DALLAS, TX, 75051 • City Council District: 3
Service Request Number
25-00185156
Address
1834 BAYFRONT DR, DALLAS, TX, 75051
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-23T21:34:46.000
Update Date
2025-05-14T15:38:17.000
Closed Date
2025-05-14T14:51:52.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRVTiAAO
Lat Location
(32.71894492007104000,-96.97445388600052000)
26-00351394
Service Request Number: 26-00351394 • Address: 900 SPICEBERRY CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00351394
Address
900 SPICEBERRY CT, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T16:40:31.000
Update Date
2026-08-08T21:44:49.000
Closed Date
2026-08-08T21:44:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028LW2WAAW
Lat Location
(32.72723936871367000,-96.65089403625107000)
25-00308634
Service Request Number: 25-00308634 • Address: 10036 TOKOWA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00308634
Address
10036 TOKOWA DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-07-02T23:59:00.000
Status
Closed
Created Date
2025-06-27T21:41:32.000
Update Date
2025-06-28T18:24:53.000
Closed Date
2025-06-28T18:24:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000o3UrBAAU
Lat Location
(32.73632073801640000,-96.65076841315442000)
25-00440156
Service Request Number: 25-00440156 • Address: 1308 MORRELL AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00440156
Address
1308 MORRELL AVE, DALLAS, TX, 75203
City Council District
4
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-10T18:59:00.000
Status
Closed
Created Date
2025-09-10T22:14:32.000
Update Date
2025-09-12T09:35:50.000
Closed Date
2025-09-11T09:25:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000010dxZBAAY
Lat Location
(32.73900750050977000,-96.80506326137396000)
21-00403677
Service Request Number: 21-00403677 • Address: 6461 LONTOS DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00403677
Address
6461 LONTOS DR, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-07T23:59:00.000
Status
Closed
Created Date
2021-05-05T17:55:12.000
Update Date
2023-06-09T01:33:22.000
Closed Date
2021-05-05T22:27:37.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lc6yrAAA
Lat Location
(32.85429927982111000,-96.74903373753037000)
23-00174130
Service Request Number: 23-00174130 • Address: 3419 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00174130
Address
3419 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-04-18T23:59:00.000
Status
Closed
Created Date
2023-04-17T16:39:50.000
Update Date
2023-06-07T00:54:09.000
Closed Date
2023-04-17T21:42:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005T5Y2AAK
Lat Location
(32.70247418528455000,-96.81356076928730000)
21-00020790
Service Request Number: 21-00020790 • Address: WEBB CHAPEL RD & NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00020790
Address
WEBB CHAPEL RD & NORTHAVEN RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-09T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-01-07T18:46:25.000
Update Date
2023-06-09T02:53:51.000
Closed Date
2021-01-07T21:53:03.000
Outcome
Request Transferred
Priority
MCC
Method Received Description
Email
Unique Key
500t000000ee5jsAAA
Lat Location
(32.90393790779002400,-96.87245779395288000)
24-00492117
Service Request Number: 24-00492117 • Address: 3720 CROWN SHORE DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
24-00492117
Address
3720 CROWN SHORE DR, DALLAS, TX, 75244
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-15T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:13:56.000
Update Date
2024-10-10T14:23:40.000
Closed Date
2024-10-10T14:23:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CwtEwAAJ
Lat Location
(32.91300604324808000,-96.85517706871238000)
24-00492170
Service Request Number: 24-00492170 • Address: 4209 CARDINAL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00492170
Address
4209 CARDINAL DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-13T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:35:36.000
Update Date
2024-10-10T08:53:51.000
Closed Date
2024-10-10T08:53:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Cxa6zAAB
Lat Location
(32.70337349343898000,-96.78228288582233000)
21-00716447
Service Request Number: 21-00716447 • Address: 3423 BERNAL DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00716447
Address
3423 BERNAL DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-03T16:27:53.000
Update Date
2023-06-09T00:36:27.000
Closed Date
2021-08-15T11:21:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000p9sQgAAI
Lat Location
(32.78729824213479600,-96.87705228945791000)
23-00341390
Service Request Number: 23-00341390 • Address: 10425 SHILOH RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00341390
Address
10425 SHILOH RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-25T12:38:15.000
Update Date
2023-08-16T09:59:50.000
Closed Date
2023-08-16T09:59:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005z94gAAA
Lat Location
(32.83757470672499000,-96.66614799257088000)
23-00303881
Service Request Number: 23-00303881 • Address: 8653 REDONDO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00303881
Address
8653 REDONDO DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-07T23:59:00.000
Status
Closed
Created Date
2023-07-03T20:31:25.000
Update Date
2023-07-07T11:48:29.000
Closed Date
2023-07-07T11:48:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rWWUAA2
Lat Location
(32.82115731635732000,-96.71050828760978000)
22-00025474
Service Request Number: 22-00025474 • Address: 2102 DEER PATH DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00025474
Address
2102 DEER PATH DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-01-28T00:59:00.000
Status
Closed
Created Date
2022-01-20T16:04:37.000
Update Date
2023-06-08T23:42:26.000
Closed Date
2022-02-07T17:35:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000wRo6KAAS
Lat Location
(32.71122021578344000,-96.79372445195702000)
25-00543175
Service Request Number: 25-00543175 • Address: 2484 W FIVE MILE PKWY, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00543175
Address
2484 W FIVE MILE PKWY, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-11-15T00:59:00.000
Status
Closed
Created Date
2025-11-12T15:53:53.000
Update Date
2025-11-14T22:27:16.000
Closed Date
2025-11-14T22:27:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001DLuooAAD
Lat Location
(32.70464616065838500,-96.85951224754955000)
25-00231062
Service Request Number: 25-00231062 • Address: 2526 BLAYDON DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00231062
Address
2526 BLAYDON DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-18T11:37:56.000
Update Date
2025-06-11T14:01:51.000
Closed Date
2025-06-11T14:01:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hzyjMAAQ
Lat Location
(32.81145032585162400,-96.67282035200998000)
26-00094633
Service Request Number: 26-00094633 • Address: 3721 MERRELL RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00094633
Address
3721 MERRELL RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:15:01.000
Update Date
2026-03-09T14:44:44.000
Closed Date
2026-03-09T14:44:43.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001abyG6AAI
Lat Location
(32.88794506443759500,-96.85552424901691000)
24-00572407
Service Request Number: 24-00572407 • Address: 5225 VERDE VALLEY LN, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
24-00572407
Address
5225 VERDE VALLEY LN, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-30T22:33:09.000
Update Date
2024-12-06T12:04:33.000
Closed Date
2024-12-06T12:04:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000L4wpNAAR
Lat Location
(32.94885902813880000,-96.81875747409282000)
24-00501327
Service Request Number: 24-00501327 • Address: 11641 HILLCREST RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00501327
Address
11641 HILLCREST RD, DALLAS, TX, 75230
City Council District
11
Department
Water Utilities
Service Request Type
Creek/Culvert Maintenance -DWU
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-01-16T00:59:00.000
Status
Closed
Created Date
2024-10-16T06:27:49.000
Update Date
2025-08-06T06:14:08.000
Closed Date
2025-08-06T06:14:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000E23ZeAAJ
Lat Location
(32.90746592335588000,-96.78673902969784000)
26-00094386
Service Request Number: 26-00094386 • Address: 3518 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00094386
Address
3518 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T11:50:09.000
Update Date
2026-03-09T12:04:39.000
Closed Date
2026-03-09T12:04:38.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aZzzcAAC
Lat Location
(32.72629508473729000,-96.87832695277370000)
25-00422982
Service Request Number: 25-00422982 • Address: 900 W ILLINOIS AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00422982
Address
900 W ILLINOIS AVE, DALLAS, TX, 75224
City Council District
4
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-16T23:59:00.000
Status
Closed
Created Date
2025-09-02T08:12:28.000
Update Date
2025-10-03T15:48:02.000
Closed Date
2025-10-03T15:47:54.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000yzIBxAAM
Lat Location
(32.72020045265531000,-96.83794268518935000)
24-00492191
Service Request Number: 24-00492191 • Address: 214 N AKARD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
24-00492191
Address
214 N AKARD ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:40:52.000
Update Date
2024-10-15T11:24:53.000
Closed Date
2024-10-15T11:24:53.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cx09zAAB
Lat Location
(32.78149199368382000,-96.79963910054227000)
23-00062114
Service Request Number: 23-00062114 • Address: 9514 RED WILLOW LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00062114
Address
9514 RED WILLOW LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-09T12:37:54.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-13T11:14:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000057qA1AAI
Lat Location
(32.63401008817413600,-96.95052873845565000)
22-00546671
Service Request Number: 22-00546671 • Address: 7518 LINWOOD AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00546671
Address
7518 LINWOOD AVE, DALLAS, TX, 75209
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T16:01:19.000
Update Date
2023-06-08T02:09:24.000
Closed Date
2022-12-23T08:33:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UcE9AAK
Lat Location
(32.84784693028597500,-96.82852384906846000)
25-00157492
Service Request Number: 25-00157492 • Address: 748 CADIZ ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
25-00157492
Address
748 CADIZ ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-09T02:15:12.000
Update Date
2025-04-14T16:40:07.000
Closed Date
2025-04-14T15:54:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cGV3ZAAW
Lat Location
(32.76972952758685400,-96.80012818138505000)
24-00492156
Service Request Number: 24-00492156 • Address: 2714 KENESAW DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00492156
Address
2714 KENESAW DR, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-13T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:29:34.000
Update Date
2024-10-11T05:40:36.000
Closed Date
2024-10-11T05:40:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500cs00000Cx6IcAAJ
Lat Location
(32.77592103882811000,-96.90827183890724000)
24-00092788
Service Request Number: 24-00092788 • Address: 8517 GREENVILLE AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00092788
Address
8517 GREENVILLE AVE, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-28T09:29:47.000
Update Date
2024-03-01T10:43:09.000
Closed Date
2024-03-01T10:43:09.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007LyZkAAK
Lat Location
(32.89391118257343000,-96.75348550362142000)
26-00208626
Service Request Number: 26-00208626 • Address: 10331 RED ELM RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00208626
Address
10331 RED ELM RD, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:35:23.000
Update Date
2026-05-15T11:51:46.000
Closed Date
2026-05-15T11:51:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p9o1LAAQ
Lat Location
(32.91131275564323000,-96.70651127140488000)
26-00155936
Service Request Number: 26-00155936 • Address: 1416 MICHIGAN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00155936
Address
1416 MICHIGAN AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T15:49:12.000
Update Date
2026-04-14T17:31:17.000
Closed Date
2026-04-14T17:31:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i2OqoAAE
Lat Location
(32.73099588172878000,-96.81663553108035000)
26-00095377
Service Request Number: 26-00095377 • Address: 6407 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00095377
Address
6407 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:41:12.000
Update Date
2026-03-09T19:30:16.000
Closed Date
2026-03-09T19:30:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aiOKjAAM
Lat Location
(32.71990016038450500,-96.71064479205035000)
26-00212314
Service Request Number: 26-00212314 • Address: 1711 EAST SHORE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00212314
Address
1711 EAST SHORE DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-18T07:58:17.000
Update Date
2026-06-03T15:36:28.000
Closed Date
2026-06-03T15:36:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pZPwwAAG
Lat Location
(32.74170915865199000,-96.66130001392452000)
21-00423193
Service Request Number: 21-00423193 • Address: 7606 QUEENS GARDEN DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00423193
Address
7606 QUEENS GARDEN DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-05-12T16:46:41.000
Status
Closed
Created Date
2021-05-11T16:46:41.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-05-11T16:46:41.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lePcXAAU
Lat Location
(32.98089369325693000,-96.77778341033955000)
21-00730372
Service Request Number: 21-00730372 • Address: 1100 TIMPLEMORE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00730372
Address
1100 TIMPLEMORE DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-07T14:56:57.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-09-03T13:09:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBujgAAC
Lat Location
(32.82786189378017000,-96.71416315577858000)
21-00933013
Service Request Number: 21-00933013 • Address: 2758 EL TIVOLI DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00933013
Address
2758 EL TIVOLI DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:58:13.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2021-11-23T13:19:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOigIAAS
Lat Location
(32.75207211247143000,-96.86509518056988000)
26-00082356
Service Request Number: 26-00082356 • Address: 6950 TOKALON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00082356
Address
6950 TOKALON DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T09:06:04.000
Update Date
2026-03-09T21:39:14.000
Closed Date
2026-03-09T20:53:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Z4X0lAAF
Lat Location
(32.81897844275634000,-96.73913643025260000)
22-00424827
Service Request Number: 22-00424827 • Address: 1366 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00424827
Address
1366 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-09-28T23:59:00.000
Status
Closed
Created Date
2022-09-27T17:03:34.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-09-27T18:52:09.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003gf3OAAQ
Lat Location
(32.69224864320117000,-96.80521114470330000)
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