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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00094752
Service Request Number: 26-00094752 • Address: 4414 MEADOW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00094752
Address
4414 MEADOW ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:08:46.000
Update Date
2026-03-09T15:23:06.000
Closed Date
2026-03-09T15:23:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001adzftAAA
Lat Location
(32.76119019899289000,-96.75195921844205000)
21-00601378
Service Request Number: 21-00601378 • Address: 17570 SEQUOIA DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00601378
Address
17570 SEQUOIA DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-02T23:59:00.000
Status
Closed
Created Date
2021-06-29T18:17:59.000
Update Date
2023-06-12T01:13:36.000
Closed Date
2021-07-06T09:34:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000la2z0AAA
Lat Location
(32.99033085511146600,-96.76122182920312000)
26-00297810
Service Request Number: 26-00297810 • Address: 2704 MAGNA VISTA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00297810
Address
2704 MAGNA VISTA DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-07T11:47:28.000
Update Date
2026-07-24T13:55:14.000
Closed Date
2026-07-24T13:55:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020rEbkAAE
Lat Location
(32.72127161188588000,-96.77946603931356000)
20-01194336
Service Request Number: 20-01194336 • Address: 15134 WILDVINE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
20-01194336
Address
15134 WILDVINE DR, DALLAS, TX, 75248
City Council District
11
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-12-24T00:59:00.000
Status
Closed (Transferred)
Created Date
2020-12-09T15:41:04.000
Update Date
2023-06-09T03:18:04.000
Closed Date
2020-12-10T16:39:29.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000bNlMeAAK
Lat Location
(32.95549056721403500,-96.78193381553751000)
24-00492167
Service Request Number: 24-00492167 • Address: 6713 PATRICK DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00492167
Address
6713 PATRICK DR, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-25T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:34:16.000
Update Date
2024-10-18T06:31:37.000
Closed Date
2024-10-18T06:31:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxYgHAAV
Lat Location
(32.84511832413600000,-96.74485947440425000)
25-00499695
Service Request Number: 25-00499695 • Address: 10110 RYLIE RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00499695
Address
10110 RYLIE RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-15T12:25:05.000
Update Date
2025-10-27T15:33:13.000
Closed Date
2025-10-27T15:33:12.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000016VF6sAAG
Lat Location
(32.69042257237461500,-96.64894634009839000)
26-00212262
Service Request Number: 26-00212262 • Address: 10139 WOODLAKE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00212262
Address
10139 WOODLAKE DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-18T07:27:19.000
Update Date
2026-05-18T11:10:19.000
Closed Date
2026-05-18T11:10:01.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001pYxRBAA0
Lat Location
(32.91484515290305500,-96.71163542100624000)
26-00091248
Service Request Number: 26-00091248 • Address: 6926 SPANKY BRANCH DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00091248
Address
6926 SPANKY BRANCH DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T15:10:16.000
Update Date
2026-03-09T16:50:56.000
Closed Date
2026-03-09T16:50:56.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aDteCAAS
Lat Location
(32.98264189893438000,-96.78639573953079000)
23-00213002
Service Request Number: 23-00213002 • Address: 3635 ESPANOLA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00213002
Address
3635 ESPANOLA DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-15T18:18:56.000
Update Date
2023-06-07T01:12:19.000
Closed Date
2023-05-17T07:10:34.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000005cQmjAAE
Lat Location
(32.86845591742131500,-96.85788516639035000)
26-00077387
Service Request Number: 26-00077387 • Address: 134 S MUNGER BLVD, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
26-00077387
Address
134 S MUNGER BLVD, DALLAS, TX, 75214
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T11:02:12.000
Update Date
2026-03-01T09:24:00.000
Closed Date
2026-03-01T09:23:57.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YSHgAAAX
Lat Location
(32.79663113299783000,-96.76083779851893000)
24-00060944
Service Request Number: 24-00060944 • Address: 1908 VATICAN LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00060944
Address
1908 VATICAN LN, DALLAS, TX, 75224
City Council District
4
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-23T18:59:00.000
Status
Closed
Created Date
2024-02-07T19:35:30.000
Update Date
2024-02-08T11:16:44.000
Closed Date
2024-02-08T11:16:44.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000007DhLVAA0
Lat Location
(32.69367785923166000,-96.85110827601119000)
25-00153119
Service Request Number: 25-00153119 • Address: 8420 PARK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00153119
Address
8420 PARK LN, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-07T00:21:09.000
Update Date
2025-06-23T23:24:46.000
Closed Date
2025-06-23T23:24:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000bue8jAAA
Lat Location
(32.87099836721373000,-96.75981964476344000)
22-00220568
Service Request Number: 22-00220568 • Address: 2808 LE CLERC AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
22-00220568
Address
2808 LE CLERC AVE, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-13T23:59:00.000
Status
Closed
Created Date
2022-05-27T09:24:39.000
Update Date
2023-06-08T23:21:28.000
Closed Date
2022-05-27T11:50:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002IH1IAAW
Lat Location
(32.77514557900634000,-96.74343339166002000)
25-00164384
Service Request Number: 25-00164384 • Address: 1143 TARPLEY AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00164384
Address
1143 TARPLEY AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-12T13:31:52.000
Update Date
2025-05-12T16:22:07.000
Closed Date
2025-05-12T16:22:06.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cojXCAAY
Lat Location
(32.73412116348798400,-96.88059683054873000)
26-00094328
Service Request Number: 26-00094328 • Address: 4400 PARRY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00094328
Address
4400 PARRY AVE, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:31:27.000
Update Date
2026-03-09T13:24:19.000
Closed Date
2026-03-09T13:24:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aaMQbAAM
Lat Location
(32.78601377779490600,-96.76258909555392000)
26-00341877
Service Request Number: 26-00341877 • Address: 3055 LOCKMOOR LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00341877
Address
3055 LOCKMOOR LN, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-03T12:42:55.000
Update Date
2026-08-08T09:21:03.000
Closed Date
2026-08-08T09:21:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026vjfDAAQ
Lat Location
(32.87913647463595600,-96.87571864234920000)
26-00238128
Service Request Number: 26-00238128 • Address: 13101 SULLIVAN RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00238128
Address
13101 SULLIVAN RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-09T23:59:00.000
Status
Closed
Created Date
2026-06-02T14:10:00.000
Update Date
2026-06-03T16:19:04.000
Closed Date
2026-06-03T16:19:04.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001snFkfAAE
Lat Location
(32.68730514775130000,-96.59647178753636000)
26-00207995
Service Request Number: 26-00207995 • Address: 6023 ROYAL CREST DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00207995
Address
6023 ROYAL CREST DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-14T17:01:41.000
Update Date
2026-05-15T09:30:28.000
Closed Date
2026-05-15T09:30:10.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001p4oErAAI
Lat Location
(32.89979456348882500,-96.80333719601326000)
25-00111555
Service Request Number: 25-00111555 • Address: 7242 UMPHRESS RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00111555
Address
7242 UMPHRESS RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-13T15:46:44.000
Update Date
2025-03-18T17:13:00.000
Closed Date
2025-03-18T17:13:00.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000YcO7WAAV
Lat Location
(32.74138115663932000,-96.69725954907832000)
25-00448094
Service Request Number: 25-00448094 • Address: 3633 LEGENDARY LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00448094
Address
3633 LEGENDARY LN, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-15T15:42:20.000
Update Date
2026-03-09T11:29:49.000
Closed Date
2026-03-09T11:29:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000011InIvAAK
Lat Location
(32.69989084695458000,-96.84208776041808000)
23-00303868
Service Request Number: 23-00303868 • Address: 7887 LA CABEZA DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
23-00303868
Address
7887 LA CABEZA DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-07T23:59:00.000
Status
Closed
Created Date
2023-07-03T20:21:20.000
Update Date
2023-07-05T13:38:46.000
Closed Date
2023-07-05T13:38:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rWmIAAU
Lat Location
(32.97096053866958000,-96.76947164234221000)
22-00025467
Service Request Number: 22-00025467 • Address: 9904 CLOISTER DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00025467
Address
9904 CLOISTER DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-20T16:02:07.000
Update Date
2023-06-08T23:42:26.000
Closed Date
2022-01-26T13:07:36.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000wRndYAAS
Lat Location
(32.83046522447470000,-96.68890055782573000)
23-00286303
Service Request Number: 23-00286303 • Address: 17905 WINDFLOWER WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00286303
Address
17905 WINDFLOWER WAY, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-30T23:59:00.000
Status
Closed
Created Date
2023-06-23T12:26:04.000
Update Date
2023-06-30T10:05:34.000
Closed Date
2023-06-30T10:05:33.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000005o2VlAAI
Lat Location
(32.99598416560136000,-96.80353005296175000)
23-00050549
Service Request Number: 23-00050549 • Address: 9348 BECK AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00050549
Address
9348 BECK AVE, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-04T00:59:00.000
Status
Closed
Created Date
2023-02-01T08:59:21.000
Update Date
2023-06-07T01:44:11.000
Closed Date
2023-02-01T16:10:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z00000519pnAAA
Lat Location
(32.81463991149491500,-96.69043907775583000)
21-00606490
Service Request Number: 21-00606490 • Address: 2109 CENTENNIAL VALLEY LN, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00606490
Address
2109 CENTENNIAL VALLEY LN, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-06T23:59:00.000
Status
Closed
Created Date
2021-06-30T19:47:00.000
Update Date
2023-06-12T01:14:23.000
Closed Date
2021-07-12T10:13:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000lafsiAAA
Lat Location
(32.75208535916665000,-96.85255745128673000)
23-00379648
Service Request Number: 23-00379648 • Address: 6106 ANNAPOLIS LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00379648
Address
6106 ANNAPOLIS LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-16T23:59:00.000
Status
Closed
Created Date
2023-08-15T20:44:33.000
Update Date
2023-08-16T06:58:31.000
Closed Date
2023-08-16T06:58:31.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z00000676VwAAI
Lat Location
(32.84551468353063000,-96.76046909911103000)
26-00227142
Service Request Number: 26-00227142 • Address: 4621 COLWICK AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00227142
Address
4621 COLWICK AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-27T10:47:53.000
Update Date
2026-06-28T13:07:08.000
Closed Date
2026-06-26T12:20:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001rRjy7AAC
Lat Location
(32.70032268728001400,-96.77554010257420000)
25-00396153
Service Request Number: 25-00396153 • Address: 4558 PRODUCTION DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00396153
Address
4558 PRODUCTION DR, DALLAS, TX, 75235
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-16T18:59:00.000
Status
Closed
Created Date
2025-08-16T10:13:59.000
Update Date
2025-08-19T09:56:49.000
Closed Date
2025-08-19T09:56:29.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000wWUj8AAG
Lat Location
(32.80786389331952000,-96.82826875398266000)
25-00187486
Service Request Number: 25-00187486 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00187486
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-25T08:32:30.000
Update Date
2025-04-27T16:06:50.000
Closed Date
2025-04-27T16:06:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eeio7AAA
Lat Location
(32.77496312625581000,-96.70546161859299000)
22-00562797
Service Request Number: 22-00562797 • Address: 5903 SUNNY CREST LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00562797
Address
5903 SUNNY CREST LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T06:49:03.000
Update Date
2023-06-08T01:52:19.000
Closed Date
2023-01-05T12:26:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004becTAAQ
Lat Location
(32.67594974359903000,-96.80370874976022000)
26-00344507
Service Request Number: 26-00344507 • Address: 2634 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00344507
Address
2634 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-04T15:33:08.000
Update Date
2026-08-05T12:29:17.000
Closed Date
2026-08-05T12:29:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027KGWeAAO
Lat Location
(32.72599640406136000,-96.86294160825432000)
26-00155674
Service Request Number: 26-00155674 • Address: 226 S OAK CLIFF BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00155674
Address
226 S OAK CLIFF BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T14:26:38.000
Update Date
2026-04-14T16:53:13.000
Closed Date
2026-04-14T16:07:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i0C2YAAU
Lat Location
(32.74392594535519400,-96.85256779358251000)
23-00361437
Service Request Number: 23-00361437 • Address: 11037 DUNAWAY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00361437
Address
11037 DUNAWAY DR, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-18T23:59:00.000
Status
Closed
Created Date
2023-08-04T18:33:44.000
Update Date
2023-08-20T18:43:38.000
Closed Date
2023-08-20T18:43:37.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000063GHEAA2
Lat Location
(32.84472693633763600,-96.65792156854800000)
20-01102317
Service Request Number: 20-01102317 • Address: 6422 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
20-01102317
Address
6422 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-08T15:52:26.000
Update Date
2023-06-09T03:26:12.000
Closed Date
2020-12-16T15:32:39.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000blACyAAM
Lat Location
(32.66744252082660000,-96.78335264921566000)
26-00200499
Service Request Number: 26-00200499 • Address: 14201 C F HAWN FWY WB, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00200499
Address
14201 C F HAWN FWY WB, DALLAS, TX, 75253
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-13T23:59:00.000
Status
Closed
Created Date
2026-05-11T10:21:26.000
Update Date
2026-05-11T10:33:54.000
Closed Date
2026-05-11T10:33:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o9M7IAAU
Lat Location
(32.67208820655767000,-96.59296404548606000)
26-00094037
Service Request Number: 26-00094037 • Address: SEEVERS AVE & E SANER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094037
Address
SEEVERS AVE & E SANER AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T10:05:36.000
Update Date
2026-03-09T10:40:26.000
Closed Date
2026-03-09T10:40:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aYXM5AAO
Lat Location
(32.71317369134079000,-96.82179295056264000)
26-00241579
Service Request Number: 26-00241579 • Address: 1310 ELMWOOD BLVD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00241579
Address
1310 ELMWOOD BLVD, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-04T09:10:03.000
Update Date
2026-06-29T10:08:46.000
Closed Date
2026-06-29T10:08:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001tDo23AAC
Lat Location
(32.72989521193724000,-96.84393032582459000)
26-00081316
Service Request Number: 26-00081316 • Address: 1909 MYRTLEWOOD DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00081316
Address
1909 MYRTLEWOOD DR, DALLAS, TX, 75232
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-02-28T23:13:42.000
Update Date
2026-03-09T09:02:44.000
Closed Date
2026-03-09T09:02:20.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YwDgkAAF
Lat Location
(32.68897200659887400,-96.85124957785601000)
26-00155841
Service Request Number: 26-00155841 • Address: 11923 QUINCY LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00155841
Address
11923 QUINCY LN, DALLAS, TX, 75230
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed
Created Date
2026-04-14T15:20:01.000
Update Date
2026-04-20T15:04:33.000
Closed Date
2026-04-20T15:04:25.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001i1ew2AAA
Lat Location
(32.91130262705738000,-96.81422170747660000)
24-00492142
Service Request Number: 24-00492142 • Address: BARNES BRIDGE RD & FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00492142
Address
BARNES BRIDGE RD & FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-15T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:23:25.000
Update Date
2024-10-15T10:08:16.000
Closed Date
2024-10-15T10:08:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CxJULAA3
Lat Location
(32.84713482117176000,-96.65928515230730000)
22-00133988
Service Request Number: 22-00133988 • Address: 2401 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00133988
Address
2401 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-04-12T23:59:00.000
Status
Closed
Created Date
2022-04-07T20:07:11.000
Update Date
2023-06-08T23:10:07.000
Closed Date
2022-04-12T08:43:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001lkosAAA
Lat Location
(32.80536948749232000,-96.81864224025601000)
22-00556903
Service Request Number: 22-00556903 • Address: 404 N MURDEAUX LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00556903
Address
404 N MURDEAUX LN, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:59:02.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-29T09:11:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z4sdAAC
Lat Location
(32.71767190396594000,-96.69278269423862000)
26-00088296
Service Request Number: 26-00088296 • Address: 3020 WEISENBERGER DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00088296
Address
3020 WEISENBERGER DR, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:17:45.000
Update Date
2026-03-09T12:13:54.000
Closed Date
2026-03-09T12:13:36.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZrVqeAAF
Lat Location
(32.77881356062602000,-96.89695666056151000)
25-00323394
Service Request Number: 25-00323394 • Address: 2745 W CLARENDON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00323394
Address
2745 W CLARENDON DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-07T10:41:31.000
Update Date
2025-07-18T11:54:20.000
Closed Date
2025-07-18T11:07:55.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pGOfJAAW
Lat Location
(32.73501174755194400,-96.86494002062916000)
24-00502442
Service Request Number: 24-00502442 • Address: 9115 METZ AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00502442
Address
9115 METZ AVE, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-17T23:59:00.000
Status
Closed
Created Date
2024-10-16T13:28:29.000
Update Date
2024-10-16T13:52:22.000
Closed Date
2024-10-16T13:52:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000EAbUTAA1
Lat Location
(32.63838893817981600,-96.83580134091062000)
26-00400514
Service Request Number: 26-00400514 • Address: WALNUT HILL LN & BROCKBANK DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00400514
Address
WALNUT HILL LN & BROCKBANK DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-09T10:50:07.000
Update Date
2026-09-14T14:38:15.000
Closed Date
2026-09-11T13:37:49.000
Outcome
Work Completed
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00002G9BYIAA3
Lat Location
(32.88105105546356000,-96.87708861384337000)
25-00185167
Service Request Number: 25-00185167 • Address: 8606 ASHCROFT AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00185167
Address
8606 ASHCROFT AVE, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-23T21:52:09.000
Update Date
2025-04-29T15:05:08.000
Closed Date
2025-04-29T15:05:07.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRewnAAC
Lat Location
(32.89598169203699000,-96.75655781071632000)
26-00092262
Service Request Number: 26-00092262 • Address: 7733 TOPHILL LN, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00092262
Address
7733 TOPHILL LN, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-07T11:55:50.000
Update Date
2026-03-09T16:37:27.000
Closed Date
2026-03-09T16:37:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLYPeAAO
Lat Location
(32.95236217224514000,-96.77449922358394000)
23-00148891
Service Request Number: 23-00148891 • Address: 103 APPIAN WAY, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00148891
Address
103 APPIAN WAY, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-03T13:15:49.000
Update Date
2023-06-07T01:38:06.000
Closed Date
2023-04-10T12:34:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005OkzjAAC
Lat Location
(32.73072140227716000,-96.82259798160504000)
26-00047893
Service Request Number: 26-00047893 • Address: 3002 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00047893
Address
3002 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-06T16:50:51.000
Update Date
2026-02-19T16:33:40.000
Closed Date
2026-02-19T16:33:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001UVL1ZAAX
Lat Location
(32.76115404298724000,-96.75502109070153000)
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