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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00210443
Service Request Number: 23-00210443 • Address: 611 DOGWOOD TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00210443
Address
611 DOGWOOD TRL, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-14T10:24:58.000
Update Date
2023-06-07T01:11:37.000
Closed Date
2023-05-14T10:31:11.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000005c21aAAA
Lat Location
(32.70661188377529000,-96.83383783246340000)
26-00308120
Service Request Number: 26-00308120 • Address: 6219 MENGER AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00308120
Address
6219 MENGER AVE, DALLAS, TX, 75227
City Council District
7
Department
Water Utilities
Service Request Type
Water Pollution Urgent - DWU
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-19T23:59:00.000
Status
Closed
Created Date
2026-07-14T06:37:58.000
Update Date
2026-07-16T10:35:21.000
Closed Date
2026-07-14T10:34:23.000
Outcome
Investigation Complete
Priority
MCC
Method Received Description
Email
Unique Key
500cs000022NSW5AAO
Lat Location
(32.76850109418213500,-96.71440619795906000)
25-00247614
Service Request Number: 25-00247614 • Address: 11359 ANAHEIM DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00247614
Address
11359 ANAHEIM DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-05-16T23:59:00.000
Status
Closed (Transferred)
Created Date
2025-05-14T12:47:17.000
Update Date
2025-05-27T17:13:46.000
Closed Date
2025-05-27T17:13:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000jH8fCAAS
Lat Location
(32.90488679653075000,-96.89007425641380000)
25-00564425
Service Request Number: 25-00564425 • Address: 4346 SOMERVILLE AVE, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
25-00564425
Address
4346 SOMERVILLE AVE, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Objects Dropped in Inlet - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-11-30T00:59:00.000
Status
Closed
Created Date
2025-11-28T11:21:35.000
Update Date
2025-11-28T13:48:12.000
Closed Date
2025-11-28T13:48:12.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001GkLatAAF
Lat Location
(32.83915955577307000,-96.76229181276204000)
25-00318471
Service Request Number: 25-00318471 • Address: 1920 MCKINNEY AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
25-00318471
Address
1920 MCKINNEY AVE, DALLAS, TX, 75201
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-18T23:59:00.000
Status
Closed
Created Date
2025-07-03T10:11:14.000
Update Date
2026-05-15T13:30:40.000
Closed Date
2026-05-15T13:30:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000osAwvAAE
Lat Location
(32.78959987126679000,-96.80376134416028000)
26-00092419
Service Request Number: 26-00092419 • Address: 4202 FOREST LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00092419
Address
4202 FOREST LN, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-07T14:34:25.000
Update Date
2026-03-09T11:25:21.000
Closed Date
2026-03-09T11:25:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aMbLVAA0
Lat Location
(32.90933183622669000,-96.83812860459533000)
26-00049588
Service Request Number: 26-00049588 • Address: 2700 CATHERINE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00049588
Address
2700 CATHERINE ST, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-02-12T00:59:00.000
Status
Closed
Created Date
2026-02-08T15:08:25.000
Update Date
2026-02-08T16:58:43.000
Closed Date
2026-02-08T16:58:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001UhfKkAAJ
Lat Location
(32.73817411053735000,-96.86356072979063000)
22-00523192
Service Request Number: 22-00523192 • Address: 366 KONAWA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00523192
Address
366 KONAWA DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-12-07T00:59:00.000
Status
Closed
Created Date
2022-12-05T13:42:34.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-05T13:42:34.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004LLAPAA4
Lat Location
(32.70955113376198400,-96.68599931254512000)
25-00488500
Service Request Number: 25-00488500 • Address: 2810 POINSETTIA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00488500
Address
2810 POINSETTIA DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-16T23:59:00.000
Status
Closed
Created Date
2025-10-08T09:30:11.000
Update Date
2025-10-09T16:55:53.000
Closed Date
2025-10-09T16:55:37.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000156f6kAAA
Lat Location
(32.72431867243576000,-96.86642033331478000)
24-00099637
Service Request Number: 24-00099637 • Address: 8403 GLEN REGAL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00099637
Address
8403 GLEN REGAL DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-04T02:50:36.000
Update Date
2024-03-05T17:51:46.000
Closed Date
2024-03-05T17:51:46.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007OYqWAAW
Lat Location
(32.92014430784285400,-96.75696391088759000)
24-00300967
Service Request Number: 24-00300967 • Address: 6907 TOLAND ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
24-00300967
Address
6907 TOLAND ST, DALLAS, TX, 75227
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-08T23:59:00.000
Status
Closed
Created Date
2024-06-21T10:48:34.000
Update Date
2024-07-11T09:06:44.000
Closed Date
2024-07-11T09:06:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000087Q8uAAE
Lat Location
(32.77479642746893000,-96.70129186421678000)
22-00504590
Service Request Number: 22-00504590 • Address: 1021 NOLTE DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00504590
Address
1021 NOLTE DR, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-11-22T00:59:00.000
Status
Closed
Created Date
2022-11-20T13:18:13.000
Update Date
2023-06-08T02:07:06.000
Closed Date
2022-11-20T13:31:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004CT8uAAG
Lat Location
(32.73416399853887000,-96.83919675456686000)
23-00272513
Service Request Number: 23-00272513 • Address: 1522 ADELAIDE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00272513
Address
1522 ADELAIDE DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2023-07-15T23:59:00.000
Status
Closed
Created Date
2023-06-15T16:33:04.000
Update Date
2023-06-16T23:00:07.000
Closed Date
2023-06-16T23:00:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005lhu7AAA
Lat Location
(32.68758153679214500,-96.80041449372980000)
25-00415671
Service Request Number: 25-00415671 • Address: 6611 BELMEAD DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00415671
Address
6611 BELMEAD DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-11T23:59:00.000
Status
Closed
Created Date
2025-08-27T13:15:01.000
Update Date
2026-05-15T13:24:16.000
Closed Date
2026-05-15T13:23:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000yGnDWAA0
Lat Location
(32.90360808296983000,-96.79294915191315000)
22-00439180
Service Request Number: 22-00439180 • Address: 2707 SUNSET AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00439180
Address
2707 SUNSET AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-06T11:03:09.000
Update Date
2023-06-08T02:42:42.000
Closed Date
2022-12-15T10:53:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003lkkfAAA
Lat Location
(32.74414077144154000,-96.86339684803755000)
25-00074204
Service Request Number: 25-00074204 • Address: 851 S DENLEY DR, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00074204
Address
851 S DENLEY DR, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-20T14:35:30.000
Update Date
2025-02-23T11:35:08.000
Closed Date
2025-02-23T10:49:05.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs00000VOpngAAD
Lat Location
(32.73961233788477000,-96.80562236188084000)
26-00208816
Service Request Number: 26-00208816 • Address: 2600 IDAHO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00208816
Address
2600 IDAHO AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-05-14T08:23:41.000
Update Date
2026-05-15T09:58:20.000
Closed Date
2026-05-15T09:58:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pC4oLAAS
Lat Location
(32.71671050596535000,-96.81196196605998000)
26-00093750
Service Request Number: 26-00093750 • Address: 2000 EUCLID ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00093750
Address
2000 EUCLID ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-04T14:27:24.000
Update Date
2026-03-09T07:51:21.000
Closed Date
2026-03-09T07:51:18.000
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00001aVCxPAAW
Lat Location
(32.81459817648459400,-96.77339442326252000)
21-00863000
Service Request Number: 21-00863000 • Address: 8918 WADLINGTON AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00863000
Address
8918 WADLINGTON AVE, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-22T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:41:10.000
Update Date
2023-06-09T00:01:57.000
Closed Date
2021-09-21T09:20:52.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLn44AAC
Lat Location
(32.72717184390906000,-96.66668058832813000)
26-00209026
Service Request Number: 26-00209026 • Address: 3240 SALE ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00209026
Address
3240 SALE ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T11:18:52.000
Update Date
2026-05-15T12:24:23.000
Closed Date
2026-05-15T12:24:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pDhXVAA0
Lat Location
(32.80747043875494000,-96.80466381438231000)
21-00916916
Service Request Number: 21-00916916 • Address: 7403 WILCOX DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
21-00916916
Address
7403 WILCOX DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-26T23:59:00.000
Status
Closed
Created Date
2021-10-21T20:29:52.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-22T14:50:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000som3yAAA
Lat Location
(32.65978098742531000,-96.82441366208580000)
26-00094895
Service Request Number: 26-00094895 • Address: 3847 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00094895
Address
3847 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T14:55:35.000
Update Date
2026-03-09T16:49:13.000
Closed Date
2026-03-09T16:03:14.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs00001adkCLAAY
Lat Location
(33.00492300902671000,-96.84726014470446000)
25-00015814
Service Request Number: 25-00015814 • Address: 2347 HASTY ST, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00015814
Address
2347 HASTY ST, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-01-16T00:59:00.000
Status
Closed
Created Date
2025-01-13T16:52:51.000
Update Date
2025-01-14T12:26:58.000
Closed Date
2025-01-14T12:26:58.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000QFTFfAAP
Lat Location
(32.79869918478092000,-96.71474648449579000)
21-00730319
Service Request Number: 21-00730319 • Address: 2911 FOREMAN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00730319
Address
2911 FOREMAN ST, DALLAS, TX, 75210
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-08-13T23:59:00.000
Status
Closed
Created Date
2021-08-07T14:20:13.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-14T15:44:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pBu2hAAC
Lat Location
(32.77332739179702500,-96.74293412824784000)
26-00246579
Service Request Number: 26-00246579 • Address: 5500 ANITA ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00246579
Address
5500 ANITA ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-09T23:59:00.000
Status
Closed
Created Date
2026-06-07T14:41:17.000
Update Date
2026-06-08T17:22:43.000
Closed Date
2026-06-08T17:22:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001trJigAAE
Lat Location
(32.83451976832750000,-96.77381882998148000)
24-00385183
Service Request Number: 24-00385183 • Address: 9590 SPRING BRANCH DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00385183
Address
9590 SPRING BRANCH DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-15T18:59:00.000
Status
Closed
Created Date
2024-08-08T13:11:25.000
Update Date
2024-08-13T09:12:42.000
Closed Date
2024-08-13T09:12:41.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000003sMORAA2
Lat Location
(32.87675562914609000,-96.72310767386574000)
25-00548454
Service Request Number: 25-00548454 • Address: 810 WIDEMAN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00548454
Address
810 WIDEMAN DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-11-19T00:59:00.000
Status
Closed
Created Date
2025-11-16T12:54:44.000
Update Date
2025-11-16T14:26:23.000
Closed Date
2025-11-16T14:26:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001E66N8AAJ
Lat Location
(32.72475789425678000,-96.68007250041747000)
23-00167987
Service Request Number: 23-00167987 • Address: 2436 HILLGLENN RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00167987
Address
2436 HILLGLENN RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-13T14:52:35.000
Update Date
2023-06-07T01:31:41.000
Closed Date
2023-04-21T16:08:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005S2yPAAS
Lat Location
(32.82504586094148600,-96.67390301636750000)
26-00173364
Service Request Number: 26-00173364 • Address: 3121 WOODALL RODGERS FWY SB, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00173364
Address
3121 WOODALL RODGERS FWY SB, DALLAS, TX, 75204
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-26T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-04-24T14:32:17.000
Update Date
2026-05-15T10:12:39.000
Closed Date
2026-05-15T10:12:30.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001kG88IAAS
Lat Location
(32.79659362105131500,-96.79351359701172000)
25-00214443
Service Request Number: 25-00214443 • Address: 7413 EAST GRAND AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00214443
Address
7413 EAST GRAND AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-09T09:53:31.000
Update Date
2025-05-14T13:15:06.000
Closed Date
2025-05-14T12:29:39.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000gk2Q4AAI
Lat Location
(32.80904451325672000,-96.73185782869245000)
22-00172983
Service Request Number: 22-00172983 • Address: 10114 MAPLERIDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
22-00172983
Address
10114 MAPLERIDGE DR, DALLAS, TX, 75238
City Council District
10
Department
Office of Budget
Service Request Type
Utility Complaint/Information - OBS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-06-13T23:59:00.000
Status
Closed
Created Date
2022-05-01T22:07:47.000
Update Date
2023-06-08T23:03:30.000
Closed Date
2022-05-02T23:58:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z00000226YZAAY
Lat Location
(32.88201184511278500,-96.71138854693886000)
21-01000581
Service Request Number: 21-01000581 • Address: 2626 CREST AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-01000581
Address
2626 CREST AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-01-04T00:59:00.000
Status
Closed
Created Date
2021-12-28T12:04:05.000
Update Date
2023-06-08T23:50:54.000
Closed Date
2021-12-30T12:24:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vIZH9AAO
Lat Location
(32.71598011322222000,-96.80309799119392000)
22-00257787
Service Request Number: 22-00257787 • Address: 6045 MILTON ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00257787
Address
6045 MILTON ST, DALLAS, TX, 75206
City Council District
14
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-29T23:59:00.000
Status
Closed
Created Date
2022-06-18T00:18:57.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-07-12T10:03:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002cl0WAAQ
Lat Location
(32.84958924807295000,-96.76321307573598000)
26-00095110
Service Request Number: 26-00095110 • Address: 3711 PARRY AVE, DALLAS, TX, 75226 • City Council District: 7
Service Request Number
26-00095110
Address
3711 PARRY AVE, DALLAS, TX, 75226
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Steel Plates in Street - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:07:42.000
Update Date
2026-03-09T22:44:01.000
Closed Date
2026-03-09T22:43:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aflH4AAI
Lat Location
(32.78230871442555400,-96.76639875540678000)
26-00095384
Service Request Number: 26-00095384 • Address: 2438 LAWRENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00095384
Address
2438 LAWRENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:47:32.000
Update Date
2026-03-09T20:39:09.000
Closed Date
2026-03-09T20:39:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aiVu5AAE
Lat Location
(32.75105905301594000,-96.75736558489298000)
25-00074233
Service Request Number: 25-00074233 • Address: 2210 ARDEN RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00074233
Address
2210 ARDEN RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-20T14:48:07.000
Update Date
2025-03-03T11:16:30.000
Closed Date
2025-03-03T11:16:29.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000VPIvyAAH
Lat Location
(32.68323649048870000,-96.78473946047930000)
23-00332307
Service Request Number: 23-00332307 • Address: GASTON AVE & N HALL ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
23-00332307
Address
GASTON AVE & N HALL ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-25T23:59:00.000
Status
Closed
Created Date
2023-07-20T08:15:39.000
Update Date
2026-08-07T14:19:15.000
Closed Date
2023-07-20T08:44:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005xGttAAE
Lat Location
(32.78953718004713400,-96.78209619234013000)
21-00641168
Service Request Number: 21-00641168 • Address: 1123 S WAVERLY DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00641168
Address
1123 S WAVERLY DR, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2021-07-12T10:15:20.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-13T16:17:23.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000o1zZwAAI
Lat Location
(32.73435016159815000,-96.84939668065984000)
25-00374338
Service Request Number: 25-00374338 • Address: 1763 GROSS RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00374338
Address
1763 GROSS RD, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-18T23:59:00.000
Status
Closed
Created Date
2025-08-04T12:44:57.000
Update Date
2025-08-07T08:20:15.000
Closed Date
2025-08-07T08:20:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000uRFikAAG
Lat Location
(32.81504699590791000,-96.68541457471942000)
26-00097711
Service Request Number: 26-00097711 • Address: 8354 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00097711
Address
8354 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works
Service Request Type
Flooding - Emergency - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-10T23:33:05.000
Update Date
2026-08-07T13:17:19.000
Closed Date
2026-03-11T05:13:05.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001azePwAAI
Lat Location
(32.81805405498853000,-96.71865340348697000)
25-00114143
Service Request Number: 25-00114143 • Address: 6258 HARMONY LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00114143
Address
6258 HARMONY LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-03-19T18:59:00.000
Status
Closed
Created Date
2025-03-15T08:23:51.000
Update Date
2025-03-15T08:29:50.000
Closed Date
2025-03-15T08:29:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000YqxtFAAR
Lat Location
(32.67176759012327400,-96.79941355259060000)
22-00379930
Service Request Number: 22-00379930 • Address: 5106 W UNIVERSITY BLVD, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00379930
Address
5106 W UNIVERSITY BLVD, DALLAS, TX, 75209
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-09-02T23:59:00.000
Status
Closed
Created Date
2022-09-01T14:15:04.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-09-02T18:06:00.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003RxR1AAK
Lat Location
(32.84480184092812000,-96.82364629759364000)
24-00458711
Service Request Number: 24-00458711 • Address: 10908 COTILLION DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00458711
Address
10908 COTILLION DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-24T23:59:00.000
Status
Closed
Created Date
2024-09-21T12:53:15.000
Update Date
2024-09-21T14:04:12.000
Closed Date
2024-09-21T14:04:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009l3RxAAI
Lat Location
(32.84090331309974400,-96.65766739666164000)
26-00078708
Service Request Number: 26-00078708 • Address: 4017 PREFERRED PL, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00078708
Address
4017 PREFERRED PL, DALLAS, TX, 75237
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T18:30:41.000
Update Date
2026-03-09T16:31:58.000
Closed Date
2026-03-09T16:31:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YaSheAAF
Lat Location
(32.66078282455527000,-96.88445641622263000)
25-00090674
Service Request Number: 25-00090674 • Address: 9525 STILL CREEK LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00090674
Address
9525 STILL CREEK LN, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-05T00:59:00.000
Status
Closed
Created Date
2025-03-02T23:53:37.000
Update Date
2025-03-03T13:32:36.000
Closed Date
2025-03-03T13:30:58.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Wqq4vAAB
Lat Location
(32.87549910888766000,-96.72981649461602000)
26-00338988
Service Request Number: 26-00338988 • Address: 119 S WINNETKA AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00338988
Address
119 S WINNETKA AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-07-31T18:40:35.000
Update Date
2026-08-08T17:10:55.000
Closed Date
2026-08-06T16:37:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000026XQX7AAO
Lat Location
(32.74497355161492600,-96.84182028029002000)
20-01106696
Service Request Number: 20-01106696 • Address: 7702 MORTON ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
20-01106696
Address
7702 MORTON ST, DALLAS, TX, 75209
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-03T00:59:00.000
Status
Closed
Created Date
2020-11-09T20:05:00.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-12-01T12:01:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000blT91AAE
Lat Location
(32.84945979957083000,-96.82361404893659000)
26-00208197
Service Request Number: 26-00208197 • Address: 2706 BENNETT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00208197
Address
2706 BENNETT AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-14T19:45:27.000
Update Date
2026-05-15T05:42:11.000
Closed Date
2026-05-15T05:41:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001p6hFhAAI
Lat Location
(32.81495035342451400,-96.78465799552822000)
22-00295773
Service Request Number: 22-00295773 • Address: 6539 SUNNYLAND LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00295773
Address
6539 SUNNYLAND LN, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-15T23:59:00.000
Status
Closed
Created Date
2022-07-13T09:13:26.000
Update Date
2023-06-08T03:12:41.000
Closed Date
2022-07-14T15:44:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002s5ORAAY
Lat Location
(32.82759487310657000,-96.74895977059810000)
22-00124860
Service Request Number: 22-00124860 • Address: 4925 JUNIUS ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00124860
Address
4925 JUNIUS ST, DALLAS, TX, 75214
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2022-05-02T23:59:00.000
Status
Closed
Created Date
2022-04-02T11:59:02.000
Update Date
2023-06-08T23:08:58.000
Closed Date
2022-04-03T23:00:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001iEaGAAU
Lat Location
(32.79970574243047000,-96.76800592238543000)
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