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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
20-01207782
Service Request Number: 20-01207782 • Address: 2012 WOODALL RODGERS FWY EB, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
20-01207782
Address
2012 WOODALL RODGERS FWY EB, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Food Borne Illness - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-01-29T00:59:00.000
Status
Closed
Created Date
2020-12-16T08:17:23.000
Update Date
2023-06-09T03:08:13.000
Closed Date
2021-01-11T15:09:09.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000dGCrCAAW
Lat Location
(32.78915412418411500,-96.80166820494748000)
24-00343929
Service Request Number: 24-00343929 • Address: 2934 ALASKA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00343929
Address
2934 ALASKA AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-30T23:59:00.000
Status
Closed
Created Date
2024-07-16T12:44:56.000
Update Date
2024-07-18T07:36:09.000
Closed Date
2024-07-18T07:36:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000001Og2OAAS
Lat Location
(32.71074271537569000,-96.81569551581207000)
26-00200500
Service Request Number: 26-00200500 • Address: 1123 CHURCH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00200500
Address
1123 CHURCH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-11T10:21:53.000
Update Date
2026-05-29T17:33:22.000
Closed Date
2026-05-27T16:46:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o9WMlAAM
Lat Location
(32.75059368943295400,-96.80797248817157000)
26-00390217
Service Request Number: 26-00390217 • Address: 1107 E 10TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00390217
Address
1107 E 10TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-01T15:30:11.000
Update Date
2026-09-16T13:04:12.000
Closed Date
2026-09-16T13:04:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00002EF5pYAAT
Lat Location
(32.74877352059460000,-96.80836248701267000)
21-00953641
Service Request Number: 21-00953641 • Address: 944 S LAMAR ST, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
21-00953641
Address
944 S LAMAR ST, DALLAS, TX, 75202
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-04T00:59:00.000
Status
Closed
Created Date
2021-11-17T18:18:03.000
Update Date
2023-06-08T23:49:49.000
Closed Date
2021-12-03T16:50:34.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000tRHkKAAW
Lat Location
(32.77172523309780000,-96.80092669911664000)
26-00006659
Service Request Number: 26-00006659 • Address: 512 FAULK ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00006659
Address
512 FAULK ST, DALLAS, TX, 75203
City Council District
4
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-02-05T00:59:00.000
Status
Closed
Created Date
2026-01-06T15:16:16.000
Update Date
2026-01-15T12:33:30.000
Closed Date
2026-01-15T12:33:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Nj1VIAAZ
Lat Location
(32.74439261691609500,-96.79666588496136000)
24-00600135
Service Request Number: 24-00600135 • Address: 1516 EASTUS DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00600135
Address
1516 EASTUS DR, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-12-25T00:59:00.000
Status
Closed
Created Date
2024-12-19T12:37:23.000
Update Date
2024-12-20T16:49:42.000
Closed Date
2024-12-20T16:49:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000NRa0YAAT
Lat Location
(32.76263918366363000,-96.83423059546273000)
26-00156211
Service Request Number: 26-00156211 • Address: 11129 E LAKE HIGHLANDS DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00156211
Address
11129 E LAKE HIGHLANDS DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T17:37:13.000
Update Date
2026-04-14T17:44:33.000
Closed Date
2026-04-14T17:44:33.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001i3rqlAAA
Lat Location
(32.86126999844934500,-96.70187703744467000)
25-00276066
Service Request Number: 25-00276066 • Address: 3130 STAG RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00276066
Address
3130 STAG RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-10T17:16:44.000
Update Date
2025-07-02T17:31:47.000
Closed Date
2025-07-02T17:31:46.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00000lO31hAAC
Lat Location
(32.69427221830651000,-96.76409915799417000)
24-00058780
Service Request Number: 24-00058780 • Address: 4929 LOMAX DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00058780
Address
4929 LOMAX DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-02-09T00:59:00.000
Status
Closed
Created Date
2024-02-06T22:26:58.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-02-07T10:07:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007DCwvAAG
Lat Location
(32.78227560665670400,-96.69310262666704000)
24-00611695
Service Request Number: 24-00611695 • Address: SANTA BARBARA DR & SPERRY ST, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00611695
Address
SANTA BARBARA DR & SPERRY ST, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-01-01T00:59:00.000
Status
Closed
Created Date
2024-12-30T09:01:57.000
Update Date
2024-12-30T13:33:02.000
Closed Date
2024-12-30T13:33:02.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000OPyWFAA1
Lat Location
(32.84020598468795000,-96.73839065716055000)
22-00194063
Service Request Number: 22-00194063 • Address: 13014 CHANDLER DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00194063
Address
13014 CHANDLER DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-19T23:59:00.000
Status
Closed
Created Date
2022-05-12T13:50:12.000
Update Date
2023-06-08T23:07:26.000
Closed Date
2022-05-25T10:07:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000028kPnAAI
Lat Location
(32.93002522735289000,-96.71614838887287000)
22-00107922
Service Request Number: 22-00107922 • Address: 1421 AUTUMN LEAVES TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00107922
Address
1421 AUTUMN LEAVES TRL, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-25T23:59:00.000
Status
Closed
Created Date
2022-03-22T15:05:23.000
Update Date
2023-06-08T22:52:08.000
Closed Date
2022-03-24T12:09:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001bRmwAAE
Lat Location
(32.68031406268167400,-96.80106177551482000)
26-00260772
Service Request Number: 26-00260772 • Address: 3106 BORGER ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00260772
Address
3106 BORGER ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-16T23:59:00.000
Status
Closed
Created Date
2026-06-15T13:21:35.000
Update Date
2026-06-18T08:51:20.000
Closed Date
2026-06-16T08:50:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001vevj2AAA
Lat Location
(32.77958201180956600,-96.84192256085127000)
25-00041525
Service Request Number: 25-00041525 • Address: 4202 SOUTHCREST RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00041525
Address
4202 SOUTHCREST RD, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-03T18:59:00.000
Status
Closed
Created Date
2025-01-30T12:47:32.000
Update Date
2025-02-01T13:17:08.000
Closed Date
2025-01-30T14:58:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SUroNAAT
Lat Location
(32.88122782719969000,-96.83834678519295000)
26-00090229
Service Request Number: 26-00090229 • Address: W COMMERCE ST & N HAMPTON RD, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00090229
Address
W COMMERCE ST & N HAMPTON RD, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:25:48.000
Update Date
2026-03-09T11:34:56.000
Closed Date
2026-03-09T11:34:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Internal
Unique Key
500cs00001a6CAwAAM
Lat Location
(32.77279727424728000,-96.85668476376787000)
22-00047415
Service Request Number: 22-00047415 • Address: 1938 DENNISON ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00047415
Address
1938 DENNISON ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-11T00:59:00.000
Status
Closed
Created Date
2022-02-07T19:35:55.000
Update Date
2023-06-08T23:31:06.000
Closed Date
2022-02-07T20:00:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001LZMvAAO
Lat Location
(32.78167651732146500,-96.85152804396184000)
24-00043899
Service Request Number: 24-00043899 • Address: 6787 INVERNESS LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00043899
Address
6787 INVERNESS LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-06T00:59:00.000
Status
Closed
Created Date
2024-01-29T16:46:53.000
Update Date
2024-01-31T15:34:44.000
Closed Date
2024-01-31T15:34:44.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000079RniAAE
Lat Location
(32.84051275975340000,-96.74245820300354000)
26-00339597
Service Request Number: 26-00339597 • Address: 9425 HERMOSA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00339597
Address
9425 HERMOSA DR, DALLAS, TX, 75218
City Council District
9
Department
Environmental Quality
Service Request Type
Air Pollution Complaint - OEQS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-08-21T23:59:00.000
Status
Closed
Created Date
2026-08-01T11:32:54.000
Update Date
2026-08-08T13:24:09.000
Closed Date
2026-08-06T13:23:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026e4hzAAA
Lat Location
(32.82783980828584000,-96.69898967041404000)
22-00523205
Service Request Number: 22-00523205 • Address: 9937 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00523205
Address
9937 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-05T13:48:01.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-07T12:00:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LLj9AAG
Lat Location
(32.83808295305106400,-96.69722079258400000)
26-00044359
Service Request Number: 26-00044359 • Address: 1611 GALLAGHER ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00044359
Address
1611 GALLAGHER ST, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-20T00:59:00.000
Status
Closed
Created Date
2026-02-04T17:04:13.000
Update Date
2026-03-09T10:14:30.000
Closed Date
2026-03-09T10:14:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Tz43uAAB
Lat Location
(32.78489770226941000,-96.84574226958483000)
26-00288519
Service Request Number: 26-00288519 • Address: 6600 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00288519
Address
6600 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-01T09:07:35.000
Update Date
2026-07-04T17:21:29.000
Closed Date
2026-07-04T17:21:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001zd4rJAAQ
Lat Location
(32.66385571144913000,-96.75662617375050000)
22-00439213
Service Request Number: 22-00439213 • Address: 8553 ARTURO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00439213
Address
8553 ARTURO DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-06T11:15:16.000
Update Date
2023-06-08T02:42:42.000
Closed Date
2022-10-08T13:53:18.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000003llLAAAY
Lat Location
(32.81372709244182000,-96.70533350116776000)
26-00086301
Service Request Number: 26-00086301 • Address: 4114 TOLBERT ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00086301
Address
4114 TOLBERT ST, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T09:39:38.000
Update Date
2026-03-12T17:03:08.000
Closed Date
2026-03-12T16:17:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZcGK2AAN
Lat Location
(32.77328201708420600,-96.69177621819833000)
23-00166376
Service Request Number: 23-00166376 • Address: 2739 EXLINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00166376
Address
2739 EXLINE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-13T04:58:20.000
Update Date
2023-06-07T01:33:49.000
Closed Date
2023-05-02T13:48:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005Rq9xAAC
Lat Location
(32.75829391886690000,-96.75703343507791000)
26-00255284
Service Request Number: 26-00255284 • Address: 1163 E PENTAGON PKWY, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00255284
Address
1163 E PENTAGON PKWY, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-11T16:13:12.000
Update Date
2026-06-28T13:20:17.000
Closed Date
2026-06-28T13:20:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001v0oDCAAY
Lat Location
(32.68574286197749000,-96.80758424934230000)
22-00203555
Service Request Number: 22-00203555 • Address: 2506 HIGHWOOD DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00203555
Address
2506 HIGHWOOD DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-05-27T23:59:00.000
Status
Closed (Duplicate)
Created Date
2022-05-18T09:26:34.000
Update Date
2023-06-08T23:22:26.000
Closed Date
2022-05-25T16:05:13.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002C0SUAA0
Lat Location
(32.82906086164554000,-96.67186205051162000)
21-00641204
Service Request Number: 21-00641204 • Address: 616 N BEACON ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00641204
Address
616 N BEACON ST, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-15T23:59:00.000
Status
Closed
Created Date
2021-07-12T10:21:02.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-16T09:51:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000o1zvDAAQ
Lat Location
(32.80473867764232000,-96.76022750303630000)
22-00266003
Service Request Number: 22-00266003 • Address: 3245 SIMPSON STUART RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00266003
Address
3245 SIMPSON STUART RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-23T16:31:07.000
Update Date
2023-06-08T23:15:51.000
Closed Date
2022-08-09T09:13:20.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000002g3ZiAAI
Lat Location
(32.67062992734899000,-96.76763167414325000)
25-00246145
Service Request Number: 25-00246145 • Address: 7739 WORTHING ST, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00246145
Address
7739 WORTHING ST, DALLAS, TX, 75252
City Council District
12
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-05-28T18:59:00.000
Status
Closed
Created Date
2025-05-27T10:27:42.000
Update Date
2025-05-27T14:42:22.000
Closed Date
2025-05-27T14:42:16.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000jBC7DAAW
Lat Location
(32.99721332003833400,-96.76960102824216000)
24-00004362
Service Request Number: 24-00004362 • Address: 8616 GLADWOOD LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00004362
Address
8616 GLADWOOD LN, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-20T00:59:00.000
Status
Closed
Created Date
2024-01-04T10:52:46.000
Update Date
2024-01-10T10:06:35.000
Closed Date
2024-01-10T10:06:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
311-App
Unique Key
5008z000006z8raAAA
Lat Location
(32.90204291491814000,-96.75560377908229000)
26-00202112
Service Request Number: 26-00202112 • Address: 4039 RENEE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00202112
Address
4039 RENEE DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-12T05:05:29.000
Update Date
2026-05-15T15:58:16.000
Closed Date
2026-05-15T15:58:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001oNI8bAAG
Lat Location
(32.77466722369372600,-96.66470032518352000)
23-00201920
Service Request Number: 23-00201920 • Address: 2747 MARJORIE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00201920
Address
2747 MARJORIE AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-05-12T23:59:00.000
Status
Closed
Created Date
2023-05-05T15:51:06.000
Update Date
2024-02-21T00:01:18.000
Closed Date
2023-05-10T16:24:09.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005ZPRpAAO
Lat Location
(32.69737678626304000,-96.77912944947951000)
24-00343930
Service Request Number: 24-00343930 • Address: 7424 BRENTFIELD DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00343930
Address
7424 BRENTFIELD DR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-07-19T18:59:00.000
Status
Closed
Created Date
2024-07-16T12:45:19.000
Update Date
2024-07-18T13:51:17.000
Closed Date
2024-07-18T13:51:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000001OewcAAC
Lat Location
(32.97475345395139400,-96.77910238399440000)
26-00154461
Service Request Number: 26-00154461 • Address: 220 W OVERTON RD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00154461
Address
220 W OVERTON RD, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T08:24:43.000
Update Date
2026-04-14T09:54:13.000
Closed Date
2026-04-14T09:53:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hscJyAAI
Lat Location
(32.70076762136433500,-96.82569665511701000)
22-00292223
Service Request Number: 22-00292223 • Address: 15756 REGAL HILL CIR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00292223
Address
15756 REGAL HILL CIR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-18T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:33:07.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-19T10:11:03.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qe1IAAQ
Lat Location
(32.96273012374645400,-96.78374481445961000)
23-00581977
Service Request Number: 23-00581977 • Address: 520 BROOKHURST DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00581977
Address
520 BROOKHURST DR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-17T00:59:00.000
Status
Closed
Created Date
2023-12-29T09:42:12.000
Update Date
2023-12-29T10:53:42.000
Closed Date
2023-12-29T10:53:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006wnDqAAI
Lat Location
(32.85294496862671000,-96.71172624996830000)
26-00084744
Service Request Number: 26-00084744 • Address: 1853 W MOCKINGBIRD LN, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00084744
Address
1853 W MOCKINGBIRD LN, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-03T11:31:02.000
Update Date
2026-03-09T09:55:17.000
Closed Date
2026-03-09T09:55:16.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZNPM2AAP
Lat Location
(32.82238012610498000,-96.85379696688872000)
21-00671849
Service Request Number: 21-00671849 • Address: 928 S ROSEMONT AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00671849
Address
928 S ROSEMONT AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-21T09:15:31.000
Update Date
2023-06-09T00:45:37.000
Closed Date
2021-08-03T10:07:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000oNTnbAAG
Lat Location
(32.73614815590187000,-96.84782638700699000)
23-00483833
Service Request Number: 23-00483833 • Address: 1439 BRIAR CLIFF RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
23-00483833
Address
1439 BRIAR CLIFF RD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-19T14:17:52.000
Update Date
2023-10-20T14:26:12.000
Closed Date
2023-10-20T14:26:11.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006VMcrAAG
Lat Location
(32.81399852452416600,-96.85541367261882000)
26-00261115
Service Request Number: 26-00261115 • Address: 8821 KENTON DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
26-00261115
Address
8821 KENTON DR, DALLAS, TX, 75231
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-15T15:17:34.000
Update Date
2026-06-18T08:35:14.000
Closed Date
2026-06-16T08:34:43.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001viSYjAAM
Lat Location
(32.88149353839861000,-96.74028335471678000)
25-00012866
Service Request Number: 25-00012866 • Address: 8727 TRITON LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00012866
Address
8727 TRITON LN, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-01-14T00:59:00.000
Status
Closed
Created Date
2025-01-10T17:18:06.000
Update Date
2025-01-10T17:25:52.000
Closed Date
2025-01-10T17:25:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Px7dQAAR
Lat Location
(32.75366853972602000,-96.67229017251121000)
26-00416249
Service Request Number: 26-00416249 • Address: 215 W CHERRY POINT DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00416249
Address
215 W CHERRY POINT DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-18T15:26:25.000
Update Date
2026-09-21T10:46:32.000
Closed Date
2026-09-21T10:46:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002ISn8sAAD
Lat Location
(32.66617422220670600,-96.82537423972840000)
26-00094775
Service Request Number: 26-00094775 • Address: 3442 DOUG DR, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
26-00094775
Address
3442 DOUG DR, DALLAS, TX, 75247
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:16:58.000
Update Date
2026-03-09T14:28:16.000
Closed Date
2026-03-09T14:28:16.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001acmmOAAQ
Lat Location
(32.80313293300471000,-96.87713049824448000)
26-00112951
Service Request Number: 26-00112951 • Address: 2419 LAPSLEY ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00112951
Address
2419 LAPSLEY ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-19T16:19:05.000
Update Date
2026-04-14T16:49:37.000
Closed Date
2026-04-07T11:54:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001cqqydAAA
Lat Location
(32.77126053190302500,-96.90957702697767000)
23-00312366
Service Request Number: 23-00312366 • Address: 13601 PRESTON RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
23-00312366
Address
13601 PRESTON RD, DALLAS, TX, 75240
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed
Created Date
2023-07-08T18:21:59.000
Update Date
2023-07-08T19:44:11.000
Closed Date
2023-07-08T19:44:11.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005tAnkAAE
Lat Location
(32.93289134114262000,-96.80381042235375000)
23-00005094
Service Request Number: 23-00005094 • Address: S MALCOLM X BLVD & ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00005094
Address
S MALCOLM X BLVD & ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-01-06T00:59:00.000
Status
Closed
Created Date
2023-01-04T13:25:21.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-01-04T16:39:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004g3xEAAQ
Lat Location
(32.75610881508430000,-96.75307230470970000)
21-00289913
Service Request Number: 21-00289913 • Address: 1600 REGAL ROW, DALLAS, TX, 75247 • City Council District: 2
Service Request Number
21-00289913
Address
1600 REGAL ROW, DALLAS, TX, 75247
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-01T08:25:00.000
Update Date
2023-06-09T01:52:35.000
Closed Date
2021-04-01T08:27:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000jEigNAAS
Lat Location
(32.83555085462063000,-96.87456219725017000)
25-00227161
Service Request Number: 25-00227161 • Address: RHOME ST & SHERMAN AVE, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00227161
Address
RHOME ST & SHERMAN AVE, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-05-19T23:59:00.000
Status
Closed
Created Date
2025-05-15T15:56:26.000
Update Date
2025-05-16T10:22:45.000
Closed Date
2025-05-16T10:22:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hfVtWAAU
Lat Location
(32.89333294935546000,-96.91606901310774000)
26-00036093
Service Request Number: 26-00036093 • Address: 4020 ROSWELL ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00036093
Address
4020 ROSWELL ST, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-04-10T23:59:00.000
Status
Closed
Created Date
2026-01-29T12:06:04.000
Update Date
2026-03-09T11:33:13.000
Closed Date
2026-03-09T11:33:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ScxknAAB
Lat Location
(32.81172895540966000,-96.81078634792719000)
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