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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00155936
Service Request Number: 26-00155936 • Address: 1416 MICHIGAN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00155936
Address
1416 MICHIGAN AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T15:49:12.000
Update Date
2026-04-14T17:31:17.000
Closed Date
2026-04-14T17:31:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i2OqoAAE
Lat Location
(32.73099588172878000,-96.81663553108035000)
20-01102317
Service Request Number: 20-01102317 • Address: 6422 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
20-01102317
Address
6422 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-08T15:52:26.000
Update Date
2023-06-09T03:26:12.000
Closed Date
2020-12-16T15:32:39.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000blACyAAM
Lat Location
(32.66744252082660000,-96.78335264921566000)
25-00467615
Service Request Number: 25-00467615 • Address: 2724 CAMEL CT, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00467615
Address
2724 CAMEL CT, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-09-28T23:59:00.000
Status
Closed
Created Date
2025-09-25T20:12:06.000
Update Date
2025-09-27T14:33:41.000
Closed Date
2025-09-27T14:33:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000137iLRAAY
Lat Location
(32.67582756369292000,-96.77645148507655000)
25-00479497
Service Request Number: 25-00479497 • Address: 6202 MCCOMMAS BLVD, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00479497
Address
6202 MCCOMMAS BLVD, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - Maintenance - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-10-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2025-10-01T16:43:03.000
Update Date
2025-10-02T12:37:38.000
Closed Date
2025-10-02T12:37:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000149m7TAAQ
Lat Location
(32.82919392071338000,-96.76013619342449000)
25-00164384
Service Request Number: 25-00164384 • Address: 1143 TARPLEY AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00164384
Address
1143 TARPLEY AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-12T13:31:52.000
Update Date
2025-05-12T16:22:07.000
Closed Date
2025-05-12T16:22:06.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cojXCAAY
Lat Location
(32.73412116348798400,-96.88059683054873000)
26-00207995
Service Request Number: 26-00207995 • Address: 6023 ROYAL CREST DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00207995
Address
6023 ROYAL CREST DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-14T17:01:41.000
Update Date
2026-05-15T09:30:28.000
Closed Date
2026-05-15T09:30:10.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001p4oErAAI
Lat Location
(32.89979456348882500,-96.80333719601326000)
25-00530877
Service Request Number: 25-00530877 • Address: C F HAWN FWY EB & WOODY RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00530877
Address
C F HAWN FWY EB & WOODY RD, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-20T00:59:00.000
Status
Closed
Created Date
2025-11-04T13:03:59.000
Update Date
2025-11-06T09:41:48.000
Closed Date
2025-11-06T09:41:48.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BJEWfAAP
Lat Location
(32.67291233226682600,-96.59554813502378000)
26-00401660
Service Request Number: 26-00401660 • Address: 3971 GRANITE HILL DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00401660
Address
3971 GRANITE HILL DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-09-10T23:59:00.000
Status
Closed
Created Date
2026-09-09T19:35:29.000
Update Date
2026-09-16T14:36:10.000
Closed Date
2026-09-14T14:35:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002GJGQEAA5
Lat Location
(32.66573289201581000,-96.74885221840162000)
21-00077281
Service Request Number: 21-00077281 • Address: 7919 IRONS ST, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00077281
Address
7919 IRONS ST, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-26T11:02:44.000
Update Date
2023-06-09T02:39:59.000
Closed Date
2021-01-26T11:12:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000fcx7JAAQ
Lat Location
(32.70010387136769500,-96.68450038447301000)
22-00562797
Service Request Number: 22-00562797 • Address: 5903 SUNNY CREST LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00562797
Address
5903 SUNNY CREST LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T06:49:03.000
Update Date
2023-06-08T01:52:19.000
Closed Date
2023-01-05T12:26:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004becTAAQ
Lat Location
(32.67594974359903000,-96.80370874976022000)
24-00583669
Service Request Number: 24-00583669 • Address: 5407 FORNEY RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00583669
Address
5407 FORNEY RD, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-17T00:59:00.000
Status
Closed
Created Date
2024-12-09T10:24:55.000
Update Date
2024-12-09T10:41:53.000
Closed Date
2024-12-09T10:41:53.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000M68W7AAJ
Lat Location
(32.78358144924630000,-96.72440806733418000)
22-00090225
Service Request Number: 22-00090225 • Address: 1700 KRAFT ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00090225
Address
1700 KRAFT ST, DALLAS, TX, 75212
City Council District
6
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-18T23:59:00.000
Status
Closed
Created Date
2022-03-09T19:59:31.000
Update Date
2023-06-08T23:35:55.000
Closed Date
2022-03-10T07:30:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001WT3vAAG
Lat Location
(32.78396217856104000,-96.84641276274697000)
26-00083639
Service Request Number: 26-00083639 • Address: 2831 MEDILL ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00083639
Address
2831 MEDILL ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-16T23:59:00.000
Status
Closed
Created Date
2026-03-02T16:20:41.000
Update Date
2026-03-09T12:38:40.000
Closed Date
2026-03-09T12:38:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZDucQAAT
Lat Location
(32.77423217818276000,-96.76632229273326000)
26-00047893
Service Request Number: 26-00047893 • Address: 3002 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00047893
Address
3002 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-06T16:50:51.000
Update Date
2026-02-19T16:33:40.000
Closed Date
2026-02-19T16:33:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001UVL1ZAAX
Lat Location
(32.76115404298724000,-96.75502109070153000)
21-00588475
Service Request Number: 21-00588475 • Address: 4729 OWENWOOD AVE, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
21-00588475
Address
4729 OWENWOOD AVE, DALLAS, TX, 75223
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-06-28T23:59:00.000
Status
Closed
Created Date
2021-06-25T15:31:42.000
Update Date
2023-06-12T01:09:02.000
Closed Date
2021-06-25T15:31:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000nQmkAAAS
Lat Location
(32.78044169159653000,-96.74115915198459000)
25-00516077
Service Request Number: 25-00516077 • Address: 3654 ESPANOLA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00516077
Address
3654 ESPANOLA DR, DALLAS, TX, 75220
City Council District
6
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-05T00:59:00.000
Status
Closed
Created Date
2025-10-25T22:36:53.000
Update Date
2025-10-31T11:39:56.000
Closed Date
2025-10-31T11:39:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000190NTaAAM
Lat Location
(32.86824734519420000,-96.85738838503835000)
25-00479898
Service Request Number: 25-00479898 • Address: 2028 FAROLA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00479898
Address
2028 FAROLA DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-09T23:59:00.000
Status
Closed
Created Date
2025-10-02T15:12:28.000
Update Date
2025-10-03T15:46:03.000
Closed Date
2025-10-03T15:46:03.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000014CZDmAAO
Lat Location
(32.84427522625678000,-96.67765325399732000)
22-00556907
Service Request Number: 22-00556907 • Address: 11760 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00556907
Address
11760 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:02:43.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-28T18:44:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4yfAAC
Lat Location
(32.85501610683439000,-96.64950632328677000)
23-00116430
Service Request Number: 23-00116430 • Address: 2922 S LLEWELLYN AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00116430
Address
2922 S LLEWELLYN AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-14T14:27:25.000
Update Date
2023-06-07T01:26:13.000
Closed Date
2023-04-03T09:12:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005InvDAAS
Lat Location
(32.71095862787457000,-96.83096243344686000)
24-00030990
Service Request Number: 24-00030990 • Address: 10019 SPEARMINT LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00030990
Address
10019 SPEARMINT LN, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-01-26T00:59:00.000
Status
Closed
Created Date
2024-01-22T13:38:12.000
Update Date
2024-01-23T16:54:38.000
Closed Date
2024-01-23T16:54:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000076RVsAAM
Lat Location
(32.67413605320360400,-96.64855214336004000)
23-00235502
Service Request Number: 23-00235502 • Address: 5207 MILLER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00235502
Address
5207 MILLER AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-06-01T23:59:00.000
Status
Closed
Created Date
2023-05-26T15:50:44.000
Update Date
2023-06-07T01:03:23.000
Closed Date
2023-05-29T09:01:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005fuk6AAA
Lat Location
(32.82132893480762400,-96.78217449923743000)
25-00111555
Service Request Number: 25-00111555 • Address: 7242 UMPHRESS RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00111555
Address
7242 UMPHRESS RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-13T15:46:44.000
Update Date
2025-03-18T17:13:00.000
Closed Date
2025-03-18T17:13:00.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000YcO7WAAV
Lat Location
(32.74138115663932000,-96.69725954907832000)
23-00303868
Service Request Number: 23-00303868 • Address: 7887 LA CABEZA DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
23-00303868
Address
7887 LA CABEZA DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-07T23:59:00.000
Status
Closed
Created Date
2023-07-03T20:21:20.000
Update Date
2023-07-05T13:38:46.000
Closed Date
2023-07-05T13:38:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rWmIAAU
Lat Location
(32.97096053866958000,-96.76947164234221000)
24-00521531
Service Request Number: 24-00521531 • Address: 2404 PENNSYLVANIA AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00521531
Address
2404 PENNSYLVANIA AVE, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-31T18:59:00.000
Status
Closed
Created Date
2024-10-28T09:31:46.000
Update Date
2024-10-28T11:12:45.000
Closed Date
2024-10-28T11:12:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000G2z32AAB
Lat Location
(32.76365015575504500,-96.77116367452611000)
25-00323394
Service Request Number: 25-00323394 • Address: 2745 W CLARENDON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00323394
Address
2745 W CLARENDON DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-07T10:41:31.000
Update Date
2025-07-18T11:54:20.000
Closed Date
2025-07-18T11:07:55.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pGOfJAAW
Lat Location
(32.73501174755194400,-96.86494002062916000)
26-00093481
Service Request Number: 26-00093481 • Address: 6325 RAVENDALE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00093481
Address
6325 RAVENDALE LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T18:15:43.000
Update Date
2026-03-09T16:46:34.000
Closed Date
2026-03-09T16:46:34.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aT1rVAAS
Lat Location
(32.83845032875423400,-96.75461377061586000)
24-00435280
Service Request Number: 24-00435280 • Address: 4221 CEDAR LAKE DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
24-00435280
Address
4221 CEDAR LAKE DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-09-09T23:59:00.000
Status
Closed
Created Date
2024-09-07T16:34:34.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-09-08T08:51:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000007km2PAAQ
Lat Location
(32.77408062551333500,-96.68593125255502000)
26-00389879
Service Request Number: 26-00389879 • Address: 2514 CHILDS ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00389879
Address
2514 CHILDS ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-01T13:35:24.000
Update Date
2026-09-21T12:35:10.000
Closed Date
2026-09-21T12:35:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00002ECKrZAAX
Lat Location
(32.74297840213615000,-96.78955386480949000)
24-00583543
Service Request Number: 24-00583543 • Address: 9410 FROSTWOOD ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00583543
Address
9410 FROSTWOOD ST, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-02-20T18:59:00.000
Status
Closed
Created Date
2024-12-09T09:49:07.000
Update Date
2025-01-27T10:54:30.000
Closed Date
2025-01-27T10:54:28.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000M5l9hAAB
Lat Location
(32.74141517588693500,-96.66045481652993000)
26-00075560
Service Request Number: 26-00075560 • Address: 906 N RAVINIA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00075560
Address
906 N RAVINIA DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T11:34:32.000
Update Date
2026-03-09T11:34:16.000
Closed Date
2026-03-09T11:34:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YCC6EAAX
Lat Location
(32.75243664089142000,-96.86992924603217000)
25-00004122
Service Request Number: 25-00004122 • Address: 4550 WORTH ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
25-00004122
Address
4550 WORTH ST, DALLAS, TX, 75246
City Council District
2
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-01-28T00:59:00.000
Status
Closed
Created Date
2025-01-03T22:09:43.000
Update Date
2025-01-16T08:44:52.000
Closed Date
2025-01-16T08:44:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000P1FoEAAV
Lat Location
(32.79553330030566000,-96.77099832091217000)
26-00338484
Service Request Number: 26-00338484 • Address: 3810 REGENT DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00338484
Address
3810 REGENT DR, DALLAS, TX, 75229
City Council District
13
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-07-31T14:24:01.000
Update Date
2026-08-06T16:01:29.000
Closed Date
2026-08-06T15:56:32.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs000026TyM5AAK
Lat Location
(32.89397861863833600,-96.85005154348144000)
26-00091806
Service Request Number: 26-00091806 • Address: 7507 MORTON ST, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00091806
Address
7507 MORTON ST, DALLAS, TX, 75209
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-06T19:41:56.000
Update Date
2026-03-09T19:19:42.000
Closed Date
2026-03-09T19:19:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aI6ZbAAK
Lat Location
(32.84730353719592000,-96.82387669682232000)
25-00187486
Service Request Number: 25-00187486 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00187486
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-25T08:32:30.000
Update Date
2025-04-27T16:06:50.000
Closed Date
2025-04-27T16:06:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eeio7AAA
Lat Location
(32.77496312625581000,-96.70546161859299000)
26-00090921
Service Request Number: 26-00090921 • Address: 3815 VANCOUVER CIR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00090921
Address
3815 VANCOUVER CIR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:37:01.000
Update Date
2026-03-09T16:41:29.000
Closed Date
2026-03-09T16:41:11.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aAPHgAAO
Lat Location
(32.89666175283165000,-96.85133786513003000)
21-00802272
Service Request Number: 21-00802272 • Address: 503 WOODBINE AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00802272
Address
503 WOODBINE AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-08-31T23:59:00.000
Status
Closed
Created Date
2021-08-30T20:37:06.000
Update Date
2023-06-09T00:27:40.000
Closed Date
2021-08-31T01:12:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000qWTA7AAO
Lat Location
(32.74342597932056000,-96.79910561412612000)
21-00615489
Service Request Number: 21-00615489 • Address: 1919 MCMILLAN AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
21-00615489
Address
1919 MCMILLAN AVE, DALLAS, TX, 75206
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-07-07T23:59:00.000
Status
Closed
Created Date
2021-07-03T08:09:43.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-03T16:25:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000lbjoNAAQ
Lat Location
(32.81361314408583500,-96.77491279233168000)
24-00060938
Service Request Number: 24-00060938 • Address: 3503 ALASKA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00060938
Address
3503 ALASKA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-11T00:59:00.000
Status
Closed
Created Date
2024-02-07T19:26:37.000
Update Date
2024-02-08T00:30:27.000
Closed Date
2024-02-08T00:30:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007DgDVAA0
Lat Location
(32.70173611790379000,-96.81610707564903000)
26-00383954
Service Request Number: 26-00383954 • Address: 2103 IROQUOIS DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00383954
Address
2103 IROQUOIS DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-28T11:01:37.000
Update Date
2026-09-16T13:20:06.000
Closed Date
2026-09-16T13:20:06.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00002DMqnTAAT
Lat Location
(32.76848418982313000,-96.90538834756070000)
25-00382203
Service Request Number: 25-00382203 • Address: 1563 APPLE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00382203
Address
1563 APPLE ST, DALLAS, TX, 75204
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-08T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-08-07T12:10:13.000
Update Date
2025-08-08T09:03:21.000
Closed Date
2025-08-08T09:03:08.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000vDlGWAA0
Lat Location
(32.79812449716473600,-96.78340109307476000)
26-00155674
Service Request Number: 26-00155674 • Address: 226 S OAK CLIFF BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00155674
Address
226 S OAK CLIFF BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T14:26:38.000
Update Date
2026-04-14T16:53:13.000
Closed Date
2026-04-14T16:07:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i0C2YAAU
Lat Location
(32.74392594535519400,-96.85256779358251000)
25-00402225
Service Request Number: 25-00402225 • Address: 2732 OAK LAWN AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00402225
Address
2732 OAK LAWN AVE, DALLAS, TX, 75219
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-08-23T23:59:00.000
Status
Closed
Created Date
2025-08-20T09:48:46.000
Update Date
2025-08-20T11:03:58.000
Closed Date
2025-08-20T11:03:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000x5eqsAAA
Lat Location
(32.80622985831187000,-96.81164322243563000)
26-00326995
Service Request Number: 26-00326995 • Address: 9069 VANTAGE POINT DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00326995
Address
9069 VANTAGE POINT DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-24T12:30:35.000
Update Date
2026-07-24T14:11:41.000
Closed Date
2026-07-24T14:11:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000024rHVfAAM
Lat Location
(32.91648332030814600,-96.74605781586634000)
21-00690053
Service Request Number: 21-00690053 • Address: 1132 BETTERTON CIR, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00690053
Address
1132 BETTERTON CIR, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-07-27T23:59:00.000
Status
Closed
Created Date
2021-07-26T20:04:57.000
Update Date
2023-06-09T00:33:44.000
Closed Date
2021-07-26T20:04:57.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000opEjtAAE
Lat Location
(32.74732099367401600,-96.80727453258812000)
26-00208733
Service Request Number: 26-00208733 • Address: 1916 TIMBERGROVE CIR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00208733
Address
1916 TIMBERGROVE CIR, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T09:21:18.000
Update Date
2026-05-15T11:08:08.000
Closed Date
2026-05-15T11:08:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pAe4kAAC
Lat Location
(32.75452090792601500,-96.85124410770061000)
26-00342835
Service Request Number: 26-00342835 • Address: 1004 PARLAY CIR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00342835
Address
1004 PARLAY CIR, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-03T23:31:21.000
Update Date
2026-08-08T12:40:21.000
Closed Date
2026-08-06T12:39:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000027754LAAQ
Lat Location
(32.73583887577703400,-96.92826312264240000)
23-00329268
Service Request Number: 23-00329268 • Address: 1239 HARTSDALE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00329268
Address
1239 HARTSDALE DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-18T15:38:25.000
Update Date
2023-07-19T16:08:45.000
Closed Date
2023-07-19T16:08:44.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000005wdYnAAI
Lat Location
(32.75768997789723000,-96.86902355103318000)
26-00143456
Service Request Number: 26-00143456 • Address: 429 E WOODIN BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00143456
Address
429 E WOODIN BLVD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-10T23:59:00.000
Status
Closed
Created Date
2026-04-07T15:10:17.000
Update Date
2026-04-07T15:25:02.000
Closed Date
2026-04-07T15:24:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ga6e6AAA
Lat Location
(32.72293928372562000,-96.81739171731081000)
26-00130731
Service Request Number: 26-00130731 • Address: 1710 GALLAGHER ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00130731
Address
1710 GALLAGHER ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-30T19:44:53.000
Update Date
2026-04-09T14:46:17.000
Closed Date
2026-04-09T14:46:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001eysikAAA
Lat Location
(32.78464441725677000,-96.84658634331929000)
26-00150191
Service Request Number: 26-00150191 • Address: 7167 GREENTREE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00150191
Address
7167 GREENTREE LN, DALLAS, TX, 75214
City Council District
9
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-10T22:10:51.000
Update Date
2026-04-11T11:02:44.000
Closed Date
2026-04-11T11:02:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hMkFpAAK
Lat Location
(32.84265836084429000,-96.73495997914000000)
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