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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00523213
Service Request Number: 22-00523213 • Address: 2430 JORDAN VALLEY RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00523213
Address
2430 JORDAN VALLEY RD, DALLAS, TX, 75253
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-05T13:50:42.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-23T12:40:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LLwQAAW
Lat Location
(32.67749087502477000,-96.62068910105404000)
23-00312328
Service Request Number: 23-00312328 • Address: 800 GALLANT FOX DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00312328
Address
800 GALLANT FOX DR, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed
Created Date
2023-07-08T17:22:11.000
Update Date
2023-07-08T23:57:23.000
Closed Date
2023-07-08T23:57:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005t9UHAAY
Lat Location
(32.73956193542563000,-96.92788604543831000)
26-00118669
Service Request Number: 26-00118669 • Address: 2131 SYLVAN AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00118669
Address
2131 SYLVAN AVE, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-30T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-23T21:27:47.000
Update Date
2026-10-02T08:37:18.000
Closed Date
2026-09-30T08:36:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001dZhcbAAC
Lat Location
(32.77162684077012000,-96.83638104842366000)
26-00093820
Service Request Number: 26-00093820 • Address: BAINBRIDGE DR & KIRNWOOD DR, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00093820
Address
BAINBRIDGE DR & KIRNWOOD DR, DALLAS, TX, 75237
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:35:33.000
Update Date
2026-03-09T10:51:11.000
Closed Date
2026-03-09T10:51:11.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aWAgaAAG
Lat Location
(32.65489063331157000,-96.86423955373115000)
22-00013633
Service Request Number: 22-00013633 • Address: 2950 ALEX ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00013633
Address
2950 ALEX ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-11T16:07:50.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-11T16:11:12.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000vKuepAAC
Lat Location
(32.73814059290846000,-96.78313220088994000)
21-01000577
Service Request Number: 21-01000577 • Address: 2419 WENTWORTH ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-01000577
Address
2419 WENTWORTH ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-01-04T00:59:00.000
Status
Closed
Created Date
2021-12-28T12:03:02.000
Update Date
2023-06-08T23:50:54.000
Closed Date
2021-12-31T18:26:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vIZ9oAAG
Lat Location
(32.74328432220789000,-96.85698060608883000)
21-00058861
Service Request Number: 21-00058861 • Address: 5151 LEMMON AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
21-00058861
Address
5151 LEMMON AVE, DALLAS, TX, 75209
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-23T00:59:00.000
Status
Closed
Created Date
2021-01-20T09:14:34.000
Update Date
2023-06-09T02:24:01.000
Closed Date
2021-01-20T10:35:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000fahQEAAY
Lat Location
(32.82456973288185500,-96.82052638415774000)
26-00405259
Service Request Number: 26-00405259 • Address: 8244 ABRAMS RD, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
26-00405259
Address
8244 ABRAMS RD, DALLAS, TX, 75231
City Council District
10
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-11T17:31:43.000
Update Date
2026-09-14T08:32:16.000
Closed Date
2026-09-12T08:31:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002Gpn68AAB
Lat Location
(32.89236640544133000,-96.74092931235656000)
25-00191780
Service Request Number: 25-00191780 • Address: 1565 CHENAULT ST, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00191780
Address
1565 CHENAULT ST, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-04-29T23:59:00.000
Status
Closed
Created Date
2025-04-28T09:29:38.000
Update Date
2025-04-28T09:34:45.000
Closed Date
2025-04-28T09:34:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000ewL6jAAE
Lat Location
(32.80288063327624600,-96.68918146028916000)
26-00084427
Service Request Number: 26-00084427 • Address: 6923 CHEVY CHASE AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00084427
Address
6923 CHEVY CHASE AVE, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T09:50:27.000
Update Date
2026-03-09T10:22:25.000
Closed Date
2026-03-09T10:22:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZLmctAAD
Lat Location
(32.87180070221485000,-96.78629886998160000)
24-00044261
Service Request Number: 24-00044261 • Address: 8201 FAIR OAKS XING, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00044261
Address
8201 FAIR OAKS XING, DALLAS, TX, 75231
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2024-02-14T00:59:00.000
Status
Closed
Created Date
2024-01-29T19:19:40.000
Update Date
2024-02-14T10:58:08.000
Closed Date
2024-02-14T10:58:08.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000079aTdAAI
Lat Location
(32.89228166004886600,-96.72896190247108000)
26-00094070
Service Request Number: 26-00094070 • Address: 2161 HAYMARKET RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00094070
Address
2161 HAYMARKET RD, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-05-06T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-04T16:01:00.000
Update Date
2026-03-09T10:17:15.000
Closed Date
2026-03-09T10:17:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aYoGTAA0
Lat Location
(32.66976601090256000,-96.64129718119149000)
25-00582658
Service Request Number: 25-00582658 • Address: 2905 WEBB CHAPEL EXT, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00582658
Address
2905 WEBB CHAPEL EXT, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-12T10:41:58.000
Update Date
2025-12-15T14:48:09.000
Closed Date
2025-12-15T14:02:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001JRlfOAAT
Lat Location
(32.85713010949177000,-96.87064454659350000)
23-00210448
Service Request Number: 23-00210448 • Address: 14121 MEANDERING WAY, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
23-00210448
Address
14121 MEANDERING WAY, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-05-19T23:59:00.000
Status
Closed
Created Date
2023-05-14T10:37:44.000
Update Date
2023-06-07T01:11:37.000
Closed Date
2023-05-18T09:17:31.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000005c20hAAA
Lat Location
(32.94066606568120000,-96.77826925441047000)
26-00222887
Service Request Number: 26-00222887 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00222887
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-24T04:58:50.000
Update Date
2026-06-03T17:50:05.000
Closed Date
2026-06-01T17:03:23.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001qvUfdAAE
Lat Location
(32.77470429805769000,-96.70558454400688000)
26-00092932
Service Request Number: 26-00092932 • Address: 2529 SAN PAULA AVE, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00092932
Address
2529 SAN PAULA AVE, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T09:43:48.000
Update Date
2026-03-09T08:46:30.000
Closed Date
2026-03-09T08:46:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aQVs9AAG
Lat Location
(32.83221870563968000,-96.67202333454664000)
25-00285224
Service Request Number: 25-00285224 • Address: 3875 DUCHESS TRL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00285224
Address
3875 DUCHESS TRL, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-01T23:59:00.000
Status
Closed
Created Date
2025-06-16T09:31:36.000
Update Date
2026-05-15T13:33:06.000
Closed Date
2026-05-15T13:32:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000m8K9BAAU
Lat Location
(32.89333855506064500,-96.84782495473648000)
22-00558283
Service Request Number: 22-00558283 • Address: 9800 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00558283
Address
9800 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-12-28T00:59:00.000
Status
Closed
Created Date
2022-12-26T14:16:58.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-12-26T15:42:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000004ZaPqAAK
Lat Location
(32.82155679451565000,-96.67837487366141000)
23-00377972
Service Request Number: 23-00377972 • Address: 3270 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00377972
Address
3270 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-23T00:59:00.000
Status
Closed
Created Date
2023-08-15T09:48:49.000
Update Date
2023-08-18T09:42:21.000
Closed Date
2023-08-18T09:42:20.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000066lzrAAA
Lat Location
(32.65809766888481400,-96.76797576676490000)
26-00326995
Service Request Number: 26-00326995 • Address: 9069 VANTAGE POINT DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00326995
Address
9069 VANTAGE POINT DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-24T12:30:35.000
Update Date
2026-07-24T14:11:41.000
Closed Date
2026-07-24T14:11:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000024rHVfAAM
Lat Location
(32.91648332030814600,-96.74605781586634000)
21-00682652
Service Request Number: 21-00682652 • Address: 8410 TIMBERBROOK LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
21-00682652
Address
8410 TIMBERBROOK LN, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-30T23:59:00.000
Status
Closed
Created Date
2021-07-23T16:12:34.000
Update Date
2023-06-09T00:35:49.000
Closed Date
2021-08-02T09:09:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ooBroAAE
Lat Location
(32.66272485819174400,-96.95095712109460000)
26-00185401
Service Request Number: 26-00185401 • Address: 3805 CLEVELAND RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00185401
Address
3805 CLEVELAND RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-06T23:59:00.000
Status
Closed
Created Date
2026-05-01T13:44:13.000
Update Date
2026-05-05T16:46:38.000
Closed Date
2026-05-05T16:46:28.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001mFwcHAAS
Lat Location
(32.65040255501845000,-96.76019611484557000)
21-00331329
Service Request Number: 21-00331329 • Address: PARNELL ST & LENWAY ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00331329
Address
PARNELL ST & LENWAY ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-04-15T23:59:00.000
Status
Closed
Created Date
2021-04-14T08:07:56.000
Update Date
2023-06-09T01:54:51.000
Closed Date
2021-04-14T09:20:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jyUQkAAM
Lat Location
(32.75600873179989500,-96.77671951260379000)
26-00077343
Service Request Number: 26-00077343 • Address: 3722 BICKERS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00077343
Address
3722 BICKERS ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T10:48:31.000
Update Date
2026-02-27T11:02:36.000
Closed Date
2026-02-27T11:02:35.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YRg5XAAT
Lat Location
(32.78529785948301600,-96.88121670373638000)
22-00040406
Service Request Number: 22-00040406 • Address: 4124 OAK LAWN AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00040406
Address
4124 OAK LAWN AVE, DALLAS, TX, 75219
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-02-16T00:59:00.000
Status
Closed
Created Date
2022-02-01T10:08:09.000
Update Date
2023-06-08T23:29:47.000
Closed Date
2022-02-10T10:33:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Email
Unique Key
5008z000001JHLCAA4
Lat Location
(32.81887257618349500,-96.80216711219575000)
21-00837002
Service Request Number: 21-00837002 • Address: 5199 FRIO DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
21-00837002
Address
5199 FRIO DR, DALLAS, TX, 75241
City Council District
3
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-10-01T23:59:00.000
Status
Closed
Created Date
2021-09-11T09:06:32.000
Update Date
2023-06-09T00:09:52.000
Closed Date
2021-11-15T10:23:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000qwZVCAA2
Lat Location
(32.68222032381576000,-96.79461227180575000)
20-01081504
Service Request Number: 20-01081504 • Address: 7152 FAIR OAKS AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
20-01081504
Address
7152 FAIR OAKS AVE, DALLAS, TX, 75231
City Council District
13
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-11T00:59:00.000
Status
Closed
Created Date
2020-10-31T10:01:20.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-11-02T12:23:34.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bjnpCAAQ
Lat Location
(32.87380579927381000,-96.75692705335706000)
25-00584130
Service Request Number: 25-00584130 • Address: 3651 HIGH VISTA DR, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
25-00584130
Address
3651 HIGH VISTA DR, DALLAS, TX, 75234
City Council District
13
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-12-20T00:59:00.000
Status
Closed
Created Date
2025-12-13T11:20:27.000
Update Date
2025-12-17T17:37:57.000
Closed Date
2025-12-17T17:37:57.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001JeRPTAA3
Lat Location
(32.91246074392590000,-96.85719880283733000)
26-00094827
Service Request Number: 26-00094827 • Address: 4348 N HAMPTON RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00094827
Address
4348 N HAMPTON RD, DALLAS, TX, 75212
City Council District
6
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-15T11:04:45.000
Update Date
2026-03-09T14:29:52.000
Closed Date
2026-03-09T14:29:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aeOHiAAM
Lat Location
(32.79426978046516400,-96.85557048078729000)
21-00911831
Service Request Number: 21-00911831 • Address: 2019 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00911831
Address
2019 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-14T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-10-14T16:27:59.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-10-19T09:55:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000snHxWAAU
Lat Location
(32.77877889911520000,-96.85402887322944000)
21-00267096
Service Request Number: 21-00267096 • Address: 3611 PUEBLO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00267096
Address
3611 PUEBLO ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-03-30T23:59:00.000
Status
Closed
Created Date
2021-03-25T13:02:34.000
Update Date
2023-06-09T02:03:03.000
Closed Date
2021-03-29T12:18:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jChs9AAC
Lat Location
(32.78082055231040000,-96.87964224753841000)
26-00207247
Service Request Number: 26-00207247 • Address: 130 MT HOOD ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00207247
Address
130 MT HOOD ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-14T12:41:09.000
Update Date
2026-05-19T08:25:00.000
Closed Date
2026-05-19T08:24:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001oz97XAAQ
Lat Location
(32.74569726292005400,-96.88610770021134000)
23-00312337
Service Request Number: 23-00312337 • Address: 1723 WHITEDOVE DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00312337
Address
1723 WHITEDOVE DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T17:37:59.000
Update Date
2023-07-12T08:54:07.000
Closed Date
2023-07-12T08:54:06.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005t9cyAAA
Lat Location
(32.69208895693295000,-96.84963194581401000)
22-00564641
Service Request Number: 22-00564641 • Address: 7205 ALBERT WILLIAMS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00564641
Address
7205 ALBERT WILLIAMS DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-04T00:59:00.000
Status
Closed (Transferred)
Created Date
2022-12-24T10:04:46.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-29T18:22:47.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000004cMNDAA2
Lat Location
(32.66115715919416000,-96.81419664752370000)
22-00196937
Service Request Number: 22-00196937 • Address: 4400 W UNIVERSITY BLVD, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00196937
Address
4400 W UNIVERSITY BLVD, DALLAS, TX, 75209
City Council District
2
Department
Police Department
Service Request Type
Handicap Parking Violation - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-20T23:59:00.000
Status
Closed
Created Date
2022-05-13T21:32:42.000
Update Date
2023-06-08T22:59:35.000
Closed Date
2022-05-24T07:48:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000029ddNAAQ
Lat Location
(32.84472280935469000,-96.83336296085870000)
21-00682960
Service Request Number: 21-00682960 • Address: 1409 PARK ROW AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00682960
Address
1409 PARK ROW AVE, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-23T17:04:18.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2021-07-23T19:52:02.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000ooDTwAAM
Lat Location
(32.76153183309026000,-96.78176077628090000)
21-00007982
Service Request Number: 21-00007982 • Address: 1833 GREENDALE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00007982
Address
1833 GREENDALE DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-01-12T00:59:00.000
Status
Closed
Created Date
2021-01-04T19:13:45.000
Update Date
2023-06-09T02:58:32.000
Closed Date
2021-01-11T11:27:25.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000e0yIOAAY
Lat Location
(32.74377605264442000,-96.66914991668396000)
26-00094372
Service Request Number: 26-00094372 • Address: 7119 CORONADO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00094372
Address
7119 CORONADO AVE, DALLAS, TX, 75214
City Council District
14
Department
Dallas Water Utilities
Service Request Type
Storm Water Construction Site Urgent - DWU
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:43:54.000
Update Date
2026-03-09T14:44:18.000
Closed Date
2026-03-09T14:44:17.000
Outcome
Information Provided
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aaizlAAA
Lat Location
(32.81146519001539000,-96.73546268613903000)
26-00315649
Service Request Number: 26-00315649 • Address: 2632 SARITA CT, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00315649
Address
2632 SARITA CT, DALLAS, TX, 75211
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-20T23:59:00.000
Status
Closed
Created Date
2026-07-17T19:14:33.000
Update Date
2026-07-20T09:00:23.000
Closed Date
2026-07-18T08:59:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000023PtL8AAK
Lat Location
(32.71579315712572400,-96.91132842739339000)
22-00337580
Service Request Number: 22-00337580 • Address: 6022 NORWAY RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00337580
Address
6022 NORWAY RD, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-08-11T23:59:00.000
Status
Closed
Created Date
2022-08-08T20:37:21.000
Update Date
2023-06-08T03:12:55.000
Closed Date
2022-08-09T14:56:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003CQvOAAW
Lat Location
(32.88842882950408600,-96.80334785826010000)
25-00565807
Service Request Number: 25-00565807 • Address: 605 SHADYWAY DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
25-00565807
Address
605 SHADYWAY DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-30T14:46:03.000
Update Date
2025-12-03T10:51:07.000
Closed Date
2025-12-03T10:05:32.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001GvPG9AAN
Lat Location
(32.65194494904215400,-96.83176513952597000)
23-00032224
Service Request Number: 23-00032224 • Address: FEW ST & CLYMER ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00032224
Address
FEW ST & CLYMER ST, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-01-24T00:59:00.000
Status
Closed
Created Date
2023-01-19T15:32:39.000
Update Date
2023-06-07T01:51:46.000
Closed Date
2023-01-19T15:44:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004rS63AAE
Lat Location
(32.77259102896500000,-96.90862920566829000)
21-00267080
Service Request Number: 21-00267080 • Address: 5815 TRIO LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
21-00267080
Address
5815 TRIO LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-06T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:59:29.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-05-12T18:50:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jChmVAAS
Lat Location
(32.67720481229198000,-96.79614724628246000)
22-00292234
Service Request Number: 22-00292234 • Address: 2723 FAIRMOUNT ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00292234
Address
2723 FAIRMOUNT ST, DALLAS, TX, 75201
City Council District
14
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:36:58.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-12T15:26:32.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qdwdAAA
Lat Location
(32.79656842627206000,-96.80415130951010000)
21-00628874
Service Request Number: 21-00628874 • Address: 3431 SOFTCLOUD DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00628874
Address
3431 SOFTCLOUD DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-07T17:58:44.000
Update Date
2023-06-12T01:12:22.000
Closed Date
2022-01-19T17:25:30.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000o0CjYAAU
Lat Location
(32.66426480718134000,-96.76555646377810000)
24-00552634
Service Request Number: 24-00552634 • Address: 4204 BRIARBEND RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00552634
Address
4204 BRIARBEND RD, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-11-19T18:59:00.000
Status
Closed
Created Date
2024-11-15T14:39:47.000
Update Date
2024-11-16T12:20:41.000
Closed Date
2024-11-16T12:20:22.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000J5jspAAB
Lat Location
(33.00560516612744000,-96.83904954928722000)
24-00121041
Service Request Number: 24-00121041 • Address: 2617 CATHERINE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00121041
Address
2617 CATHERINE ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-16T17:30:32.000
Update Date
2024-03-22T13:56:48.000
Closed Date
2024-03-22T13:56:47.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007U8y3AAC
Lat Location
(32.73832149042826000,-96.86159006922612000)
25-00074202
Service Request Number: 25-00074202 • Address: 1444 GILLETTE ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00074202
Address
1444 GILLETTE ST, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-20T14:34:48.000
Update Date
2025-03-07T12:55:12.000
Closed Date
2025-03-07T12:55:12.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000VPmXSAA1
Lat Location
(32.73751719835632000,-96.70694677805669000)
25-00440105
Service Request Number: 25-00440105 • Address: 3430 IDAHO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00440105
Address
3430 IDAHO AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2025-09-25T23:59:00.000
Status
Closed
Created Date
2025-09-10T20:45:08.000
Update Date
2025-09-11T10:32:46.000
Closed Date
2025-09-11T10:32:46.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000010dWm3AAE
Lat Location
(32.70206409414933000,-96.81205586047962000)
21-00916999
Service Request Number: 21-00916999 • Address: 9304 PINEHAVEN DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00916999
Address
9304 PINEHAVEN DR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-10-22T22:05:33.000
Status
Closed
Created Date
2021-10-21T22:05:34.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-21T22:05:34.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000son8WAAQ
Lat Location
(32.77089542094467000,-96.66321377167802000)
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