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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00020159
Service Request Number: 22-00020159 • Address: 835 CARBONA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00020159
Address
835 CARBONA DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-20T00:59:00.000
Status
Closed
Created Date
2022-01-16T18:41:30.000
Update Date
2023-06-08T23:41:30.000
Closed Date
2022-01-18T20:01:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000vLqrlAAC
Lat Location
(32.72585663570983000,-96.69201888814452000)
22-00223723
Service Request Number: 22-00223723 • Address: 8224 TOWNS ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00223723
Address
8224 TOWNS ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-30T13:25:23.000
Update Date
2023-06-09T00:25:23.000
Closed Date
2022-06-03T17:22:12.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000002JMGlAAO
Lat Location
(32.91654441617681000,-96.76097531220799000)
25-00483827
Service Request Number: 25-00483827 • Address: 9403 OVERLAKE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00483827
Address
9403 OVERLAKE DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-10-07T23:59:00.000
Status
Closed
Created Date
2025-10-05T17:16:51.000
Update Date
2025-10-07T13:27:48.000
Closed Date
2025-10-07T13:27:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000014aZz0AAE
Lat Location
(32.85768502601995000,-96.86635505833164000)
21-00276455
Service Request Number: 21-00276455 • Address: 802 CLERMONT AVE, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
21-00276455
Address
802 CLERMONT AVE, DALLAS, TX, 75223
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-29T09:04:59.000
Update Date
2023-06-09T01:58:54.000
Closed Date
2021-03-29T11:38:09.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jDWwHAAW
Lat Location
(32.80405479116854000,-96.74222989823272000)
24-00364323
Service Request Number: 24-00364323 • Address: 2824 KLONDIKE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00364323
Address
2824 KLONDIKE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-27T21:09:28.000
Update Date
2024-07-30T14:58:51.000
Closed Date
2024-07-30T14:58:51.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000002Kx2nAAC
Lat Location
(32.81871089557046000,-96.66655543694931000)
26-00202203
Service Request Number: 26-00202203 • Address: 3535 MUNGER AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00202203
Address
3535 MUNGER AVE, DALLAS, TX, 75204
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-05-14T23:59:00.000
Status
Closed
Created Date
2026-05-12T07:22:41.000
Update Date
2026-05-15T19:10:55.000
Closed Date
2026-05-15T19:10:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001oO5SfAAK
Lat Location
(32.79793923423284000,-96.78984702253551000)
22-00168481
Service Request Number: 22-00168481 • Address: 9577 CASTLEFIELD DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00168481
Address
9577 CASTLEFIELD DR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-05T23:59:00.000
Status
Closed
Created Date
2022-04-28T12:01:35.000
Update Date
2023-06-08T23:02:32.000
Closed Date
2022-05-09T17:11:17.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001zd1ZAAQ
Lat Location
(32.75245753529650000,-96.65762558556209000)
22-00558976
Service Request Number: 22-00558976 • Address: 11220 ULLOA LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00558976
Address
11220 ULLOA LN, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-27T09:52:50.000
Update Date
2023-06-08T01:51:20.000
Closed Date
2022-12-28T09:57:30.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000004ZvF4AAK
Lat Location
(32.84821986924032400,-96.66863449192753000)
21-00266982
Service Request Number: 21-00266982 • Address: 6852 WHITEHILL ST, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
21-00266982
Address
6852 WHITEHILL ST, DALLAS, TX, 75231
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-03-29T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:38:49.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T16:14:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jCh8pAAC
Lat Location
(32.85718198745446000,-96.74218472463635000)
24-00129839
Service Request Number: 24-00129839 • Address: 844 CLEARDALE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00129839
Address
844 CLEARDALE DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-21T14:06:04.000
Update Date
2024-03-22T14:31:10.000
Closed Date
2024-03-22T14:31:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007WClpAAG
Lat Location
(32.65068597763824000,-96.83747072468255000)
23-00114775
Service Request Number: 23-00114775 • Address: 5902 BENTWOOD TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00114775
Address
5902 BENTWOOD TRL, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-03-21T00:59:00.000
Status
Closed
Created Date
2023-03-13T17:46:32.000
Update Date
2023-06-07T02:25:44.000
Closed Date
2023-03-17T10:27:24.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005ITJNAA4
Lat Location
(33.00538487563499000,-96.80460888921816000)
23-00000546
Service Request Number: 23-00000546 • Address: 6780 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
23-00000546
Address
6780 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-06T00:59:00.000
Status
Closed
Created Date
2023-01-01T20:59:01.000
Update Date
2023-06-07T01:53:35.000
Closed Date
2023-01-03T18:36:39.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000004eB1fAAE
Lat Location
(32.85514864012096600,-96.74253821854370000)
22-00257802
Service Request Number: 22-00257802 • Address: N PLYMOUTH RD & FORT WORTH AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00257802
Address
N PLYMOUTH RD & FORT WORTH AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-17T23:15:03.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-06-18T01:34:19.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002ckwzAAA
Lat Location
(32.76438956238201400,-96.85111612308208000)
21-00863053
Service Request Number: 21-00863053 • Address: 210 BECKLEYSIDE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00863053
Address
210 BECKLEYSIDE DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-22T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:52:27.000
Update Date
2023-06-09T00:01:59.000
Closed Date
2021-09-21T13:26:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLnaeAAC
Lat Location
(32.65596688123055500,-96.82030229238620000)
23-00123806
Service Request Number: 23-00123806 • Address: 8626 EUSTIS AVE, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00123806
Address
8626 EUSTIS AVE, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-19T10:48:24.000
Update Date
2023-06-07T02:28:24.000
Closed Date
2023-03-20T15:22:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005KCybAAG
Lat Location
(32.81588939958161400,-96.70440396594460000)
22-00292196
Service Request Number: 22-00292196 • Address: 2723 N HAMPTON RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00292196
Address
2723 N HAMPTON RD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:25:40.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T13:28:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qcRwAAI
Lat Location
(32.77580911484790000,-96.85679979214852000)
26-00435872
Service Request Number: 26-00435872 • Address: 13421 HEDGEAPPLE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00435872
Address
13421 HEDGEAPPLE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-10-01T21:01:32.000
Update Date
2026-10-02T12:16:58.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs00002LjHXVAA3
Lat Location
(32.93037521764748000,-96.71127392739095000)
22-00242917
Service Request Number: 22-00242917 • Address: 8006 HUME DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00242917
Address
8006 HUME DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-21T23:59:00.000
Status
Closed
Created Date
2022-06-09T14:22:53.000
Update Date
2023-06-08T21:38:59.000
Closed Date
2022-06-09T14:32:17.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002PuuaAAC
Lat Location
(32.75785130291162000,-96.68418049371611000)
23-00359174
Service Request Number: 23-00359174 • Address: 3738 SEGUIN DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00359174
Address
3738 SEGUIN DR, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2023-08-15T00:59:00.000
Status
Closed
Created Date
2023-08-03T17:37:51.000
Update Date
2023-08-03T17:38:22.000
Closed Date
2023-08-03T17:37:51.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000062nxMAAQ
Lat Location
(32.87839230837667000,-96.85449352051279000)
23-00289767
Service Request Number: 23-00289767 • Address: 2040 WHITEDOVE DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00289767
Address
2040 WHITEDOVE DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-26T10:32:35.000
Update Date
2023-06-28T09:55:02.000
Closed Date
2023-06-28T09:55:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005of55AAA
Lat Location
(32.69184281906423500,-96.85281634053578000)
24-00611455
Service Request Number: 24-00611455 • Address: 2406 N PRAIRIE CREEK RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00611455
Address
2406 N PRAIRIE CREEK RD, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-01-03T00:59:00.000
Status
Closed
Created Date
2024-12-29T20:40:07.000
Update Date
2024-12-30T17:30:55.000
Closed Date
2024-12-30T17:30:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OO2Z8AAL
Lat Location
(32.75386744555581000,-96.66468121249599000)
26-00110842
Service Request Number: 26-00110842 • Address: BUENA VISTA ST & ARMSTRONG AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00110842
Address
BUENA VISTA ST & ARMSTRONG AVE, DALLAS, TX, 75205
City Council District
14
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-01T23:59:00.000
Status
Closed
Created Date
2026-03-18T16:06:16.000
Update Date
2026-03-19T15:55:47.000
Closed Date
2026-03-19T15:55:30.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001caebeAAA
Lat Location
(32.82246171857582000,-96.79220395599695000)
26-00268894
Service Request Number: 26-00268894 • Address: 1101 SKILLMAN ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00268894
Address
1101 SKILLMAN ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-06-20T23:59:00.000
Status
Closed
Created Date
2026-06-19T17:55:19.000
Update Date
2026-06-21T20:21:18.000
Closed Date
2026-06-19T20:20:22.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001wiEevAAE
Lat Location
(32.81016312537039000,-96.76038080489576000)
26-00395873
Service Request Number: 26-00395873 • Address: 13502 SHORTLEAF DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00395873
Address
13502 SHORTLEAF DR, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-09-09T23:59:00.000
Status
Closed
Created Date
2026-09-05T08:58:05.000
Update Date
2026-09-14T05:29:30.000
Closed Date
2026-09-13T14:12:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002FDt0DAAT
Lat Location
(32.67574574842465000,-96.60655594622139000)
24-00519634
Service Request Number: 24-00519634 • Address: 9829 SHOREVIEW RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00519634
Address
9829 SHOREVIEW RD, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-26T07:39:35.000
Update Date
2024-10-30T14:02:47.000
Closed Date
2024-10-30T14:02:47.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000FrPqrAAF
Lat Location
(32.86526518321129000,-96.71700840965926000)
23-00544933
Service Request Number: 23-00544933 • Address: 2607 LANECREST DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00544933
Address
2607 LANECREST DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-11-30T15:58:19.000
Update Date
2023-12-11T12:30:34.000
Closed Date
2023-12-11T12:30:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006lQvoAAE
Lat Location
(32.81312957105229000,-96.69719351781556000)
21-00933005
Service Request Number: 21-00933005 • Address: 17790 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00933005
Address
17790 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287
City Council District
12
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-03T00:59:00.000
Status
Closed
Created Date
2021-11-02T12:55:46.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-11-03T11:33:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000tOipnAAC
Lat Location
(32.99207507293573400,-96.82910494594357000)
23-00336759
Service Request Number: 23-00336759 • Address: 2312 CEDAR MOUND DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00336759
Address
2312 CEDAR MOUND DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-23T23:59:00.000
Status
Closed
Created Date
2023-07-22T11:39:23.000
Update Date
2023-07-22T11:47:19.000
Closed Date
2023-07-22T11:47:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005yFopAAE
Lat Location
(32.67511828759427000,-96.78454880911352000)
25-00288891
Service Request Number: 25-00288891 • Address: 3009 TOWNSEND DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00288891
Address
3009 TOWNSEND DR, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-17T14:39:04.000
Update Date
2025-09-29T09:15:22.000
Closed Date
2025-09-29T09:15:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000mPCQbAAO
Lat Location
(32.89883538873654000,-96.87773840390115000)
26-00155309
Service Request Number: 26-00155309 • Address: 2921 MOJAVE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00155309
Address
2921 MOJAVE DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T11:56:14.000
Update Date
2026-04-14T19:49:39.000
Closed Date
2026-04-14T19:49:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hwM3jAAE
Lat Location
(32.65233346213968000,-96.77406070143420000)
21-00269903
Service Request Number: 21-00269903 • Address: 1956 JOHN WEST RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00269903
Address
1956 JOHN WEST RD, DALLAS, TX, 75228
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-04-24T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-03-25T12:56:12.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-03-26T09:42:50.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jCxuxAAC
Lat Location
(32.80692547763945000,-96.68210405723765000)
26-00317348
Service Request Number: 26-00317348 • Address: 3639 PUEBLO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00317348
Address
3639 PUEBLO ST, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-17T23:59:00.000
Status
Closed
Created Date
2026-07-19T16:18:07.000
Update Date
2026-07-20T13:40:25.000
Closed Date
2026-07-20T13:39:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000023bF8bAAE
Lat Location
(32.78090843113853500,-96.87999239621476000)
22-00089880
Service Request Number: 22-00089880 • Address: 2645 SARITA CT, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00089880
Address
2645 SARITA CT, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-09T16:35:57.000
Update Date
2023-06-08T23:35:53.000
Closed Date
2022-04-07T10:48:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001WOdVAAW
Lat Location
(32.71547899405594000,-96.91148050513127000)
23-00050574
Service Request Number: 23-00050574 • Address: 12230 WILLOWDELL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00050574
Address
12230 WILLOWDELL DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-16T00:59:00.000
Status
Closed
Created Date
2023-02-01T09:37:18.000
Update Date
2023-06-07T01:44:11.000
Closed Date
2023-02-01T14:16:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000051BoMAAU
Lat Location
(32.91645438485445000,-96.76359553701566000)
20-01199699
Service Request Number: 20-01199699 • Address: 11917 E NORTHWEST HWY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
20-01199699
Address
11917 E NORTHWEST HWY, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2020-12-16T00:59:00.000
Status
Closed
Created Date
2020-12-13T01:50:31.000
Update Date
2023-06-09T03:22:33.000
Closed Date
2020-12-13T01:52:54.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500t000000dFFF0AAO
Lat Location
(32.86424647242161000,-96.67658595124894000)
24-00027202
Service Request Number: 24-00027202 • Address: 205 S LAMAR ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
24-00027202
Address
205 S LAMAR ST, DALLAS, TX, 75202
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Inclement Weather Shelter Transportation - OHS
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-01-22T10:34:07.000
Status
Closed (Duplicate)
Created Date
2024-01-19T10:34:07.000
Update Date
2024-01-19T17:49:05.000
Closed Date
2024-01-19T17:49:01.000
Priority
High
Method Received Description
API
Unique Key
5008z0000075ROxAAM
Lat Location
(32.77874763761332000,-96.80422589516402000)
26-00016040
Service Request Number: 26-00016040 • Address: 727 S MOORE ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00016040
Address
727 S MOORE ST, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-01-21T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:40:27.000
Update Date
2026-01-13T18:50:29.000
Closed Date
2026-01-13T18:50:29.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Oyzn6AAB
Lat Location
(32.74130119367474400,-96.80323980915954000)
22-00302689
Service Request Number: 22-00302689 • Address: 6819 EAST GRAND AVE, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
22-00302689
Address
6819 EAST GRAND AVE, DALLAS, TX, 75223
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-07-19T23:59:00.000
Status
Closed
Created Date
2022-07-18T06:31:47.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-07-18T12:35:00.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002v7MxAAI
Lat Location
(32.80225877227352000,-96.73827104342149000)
24-00454623
Service Request Number: 24-00454623 • Address: 2975 BLACKBURN ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00454623
Address
2975 BLACKBURN ST, DALLAS, TX, 75204
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-20T22:40:30.000
Status
Closed
Created Date
2024-09-18T22:40:30.000
Update Date
2024-09-18T23:20:41.000
Closed Date
2024-09-18T23:20:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009OkqvAAC
Lat Location
(32.80762147113835400,-96.79479278222547000)
24-00079329
Service Request Number: 24-00079329 • Address: 323 W 8TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00079329
Address
323 W 8TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-02-22T00:59:00.000
Status
Closed
Created Date
2024-02-19T19:08:06.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-02-19T22:51:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007IEtZAAW
Lat Location
(32.74819992742755000,-96.82693402728208000)
26-00142307
Service Request Number: 26-00142307 • Address: 8200 BUNCHE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00142307
Address
8200 BUNCHE DR, DALLAS, TX, 75243
City Council District
10
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-07T08:21:57.000
Update Date
2026-04-14T14:14:54.000
Closed Date
2026-04-14T14:14:49.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gRUqvAAG
Lat Location
(32.92151850768957600,-96.76066438780302000)
24-00335063
Service Request Number: 24-00335063 • Address: 898 W 8TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00335063
Address
898 W 8TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-07-12T23:59:00.000
Status
Closed
Created Date
2024-07-10T16:22:50.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-07-10T17:58:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000008EyLxAAK
Lat Location
(32.74796905673246500,-96.83755851359331000)
26-00346937
Service Request Number: 26-00346937 • Address: 10216 GREEN ASH RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00346937
Address
10216 GREEN ASH RD, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-08T23:59:00.000
Status
Closed
Created Date
2026-08-05T20:24:40.000
Update Date
2026-08-08T15:52:06.000
Closed Date
2026-08-08T15:52:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000027hv63AAA
Lat Location
(32.91596731970264500,-96.70874979139522000)
24-00152113
Service Request Number: 24-00152113 • Address: 9336 CABO SAN LUCAS DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00152113
Address
9336 CABO SAN LUCAS DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-04-10T23:59:00.000
Status
Closed
Created Date
2024-04-03T16:47:41.000
Update Date
2024-04-05T17:15:39.000
Closed Date
2024-04-05T17:15:38.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007baNHAAY
Lat Location
(32.68408126791828000,-96.66338795680599000)
22-00475941
Service Request Number: 22-00475941 • Address: 3210 S BECKLEY AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00475941
Address
3210 S BECKLEY AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-11-02T23:59:00.000
Status
Closed
Created Date
2022-11-01T06:49:44.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-11-01T10:50:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003ztyPAAQ
Lat Location
(32.70546531657916500,-96.82275960704044000)
21-00243559
Service Request Number: 21-00243559 • Address: 10614 CHECOTA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00243559
Address
10614 CHECOTA DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-18T14:55:17.000
Update Date
2023-06-09T02:08:50.000
Closed Date
2021-03-19T10:36:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000icyYeAAI
Lat Location
(32.73983151434866600,-96.64215549615685000)
22-00439308
Service Request Number: 22-00439308 • Address: 1222 PENNSYLVANIA AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00439308
Address
1222 PENNSYLVANIA AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-06T11:43:53.000
Update Date
2023-06-08T02:42:44.000
Closed Date
2022-10-17T14:19:39.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003lml7AAA
Lat Location
(32.75672274537963000,-96.77903851907666000)
21-00716238
Service Request Number: 21-00716238 • Address: 10207 ESTACADO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00716238
Address
10207 ESTACADO DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-08-04T23:59:00.000
Status
Closed
Created Date
2021-08-03T15:58:34.000
Update Date
2023-06-09T00:36:25.000
Closed Date
2021-08-03T18:29:41.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000p9r1kAAA
Lat Location
(32.83290579491814000,-96.68386388133789000)
22-00321660
Service Request Number: 22-00321660 • Address: BERNAL DR & SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00321660
Address
BERNAL DR & SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-08-04T00:59:00.000
Status
Closed
Created Date
2022-07-29T08:45:07.000
Update Date
2026-08-07T15:19:15.000
Closed Date
2022-07-29T09:59:05.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000035tpaAAA
Lat Location
(32.77846432635471500,-96.90704328255414000)
23-00114785
Service Request Number: 23-00114785 • Address: HIGHLAND HILLS DR & SIMPSON STUART RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00114785
Address
HIGHLAND HILLS DR & SIMPSON STUART RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-03-17T00:59:00.000
Status
Closed
Created Date
2023-03-13T17:50:11.000
Update Date
2026-08-07T15:19:15.000
Closed Date
2023-03-21T12:09:00.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005IV6VAAW
Lat Location
(32.67432372966113000,-96.75978850906806000)
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