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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00041830
Service Request Number: 24-00041830 • Address: 661 I 345 EXPY SB, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
24-00041830
Address
661 I 345 EXPY SB, DALLAS, TX, 75201
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-04T18:59:00.000
Status
Closed
Created Date
2024-01-28T18:26:12.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-01-31T10:52:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z00000797bKAAQ
Lat Location
(32.78669006037495000,-96.79251453817744000)
26-00209377
Service Request Number: 26-00209377 • Address: 3230 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00209377
Address
3230 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T13:41:58.000
Update Date
2026-05-15T15:32:02.000
Closed Date
2026-05-15T15:31:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pGUyjAAG
Lat Location
(32.81150317302250000,-96.81026759257624000)
22-00242857
Service Request Number: 22-00242857 • Address: 5336 LAUREL BRANCH DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00242857
Address
5336 LAUREL BRANCH DR, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed
Created Date
2022-06-09T14:03:45.000
Update Date
2023-06-08T21:38:59.000
Closed Date
2022-06-09T16:13:45.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002Pu3BAAS
Lat Location
(32.82843112788141000,-96.81958242034139000)
25-00032480
Service Request Number: 25-00032480 • Address: 4934 DUPONT DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00032480
Address
4934 DUPONT DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-24T16:01:18.000
Update Date
2025-01-27T16:59:57.000
Closed Date
2025-01-27T16:59:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Rl1KWAAZ
Lat Location
(32.69005610333966000,-96.78726719537731000)
22-00275254
Service Request Number: 22-00275254 • Address: 15936 MEADOWVISTA PL, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00275254
Address
15936 MEADOWVISTA PL, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:03:53.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-13T10:04:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jnQ9AAI
Lat Location
(32.96617717327526000,-96.78487651891595000)
21-00443922
Service Request Number: 21-00443922 • Address: 4131 O B CROWE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00443922
Address
4131 O B CROWE DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-21T00:59:00.000
Status
Closed
Created Date
2021-05-17T18:40:22.000
Update Date
2024-10-01T01:03:06.000
Closed Date
2021-05-18T10:54:55.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mACcjAAG
Lat Location
(32.77586303087630000,-96.66095573678734000)
22-00074876
Service Request Number: 22-00074876 • Address: 3128 MORGAN DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00074876
Address
3128 MORGAN DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-14T23:59:00.000
Status
Closed
Created Date
2022-02-28T14:02:03.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-03-03T12:09:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001Sl8GAAS
Lat Location
(32.65507675340046500,-96.77095790162726000)
23-00252937
Service Request Number: 23-00252937 • Address: 2620 SOUTH BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00252937
Address
2620 SOUTH BLVD, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-07T23:59:00.000
Status
Closed
Created Date
2023-06-06T13:59:57.000
Update Date
2023-06-07T01:22:03.000
Closed Date
2023-06-06T14:34:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005inHIAAY
Lat Location
(32.76813081619349000,-96.77147563450475000)
26-00232688
Service Request Number: 26-00232688 • Address: 3259 HIGH LARK DR, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
26-00232688
Address
3259 HIGH LARK DR, DALLAS, TX, 75234
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-09T23:59:00.000
Status
Closed
Created Date
2026-05-29T19:52:54.000
Update Date
2026-06-03T18:29:13.000
Closed Date
2026-06-03T18:29:12.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001s6x96AAA
Lat Location
(32.91080786032328000,-96.86741552922527000)
23-00112311
Service Request Number: 23-00112311 • Address: 6914 ALTAIRE AVE, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00112311
Address
6914 ALTAIRE AVE, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-03-21T23:59:00.000
Status
Closed
Created Date
2023-03-12T07:52:36.000
Update Date
2023-06-07T01:40:49.000
Closed Date
2023-03-17T13:27:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005I6e4AAC
Lat Location
(32.66455501664094000,-96.82114321792623000)
21-00641096
Service Request Number: 21-00641096 • Address: 736 W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00641096
Address
736 W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-12T10:04:03.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-19T14:17:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000o1z2HAAQ
Lat Location
(32.74883702658237000,-96.83461110681385000)
26-00077394
Service Request Number: 26-00077394 • Address: W ILLINOIS AVE & MT VIEW COLLEGE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00077394
Address
W ILLINOIS AVE & MT VIEW COLLEGE, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-04T00:59:00.000
Status
Closed
Created Date
2026-02-26T11:04:24.000
Update Date
2026-02-27T11:02:54.000
Closed Date
2026-02-27T11:02:54.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YSXwyAAH
Lat Location
(32.72056235174030000,-96.90425755474602000)
23-00006850
Service Request Number: 23-00006850 • Address: 1777 N RECORD ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
23-00006850
Address
1777 N RECORD ST, DALLAS, TX, 75202
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-01-07T00:59:00.000
Status
Closed
Created Date
2023-01-05T10:25:43.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-01-05T15:30:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000004goiCAAQ
Lat Location
(32.78178933048966000,-96.80797571712702000)
26-00093258
Service Request Number: 26-00093258 • Address: 8448 GREENSTONE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093258
Address
8448 GREENSTONE DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:39:17.000
Update Date
2026-03-09T22:12:11.000
Closed Date
2026-03-09T22:12:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aS2KzAAK
Lat Location
(32.90345983307911000,-96.75877169652682000)
21-00906611
Service Request Number: 21-00906611 • Address: 1007 HAYMARKET RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00906611
Address
1007 HAYMARKET RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-10-18T23:59:00.000
Status
Closed
Created Date
2021-10-14T16:31:02.000
Update Date
2023-06-09T00:13:14.000
Closed Date
2021-10-14T16:45:47.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000sU2lSAAS
Lat Location
(32.69672710162571000,-96.63740145512789000)
26-00326700
Service Request Number: 26-00326700 • Address: 3117 FLOWERDALE LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00326700
Address
3117 FLOWERDALE LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-07-25T23:59:00.000
Status
Closed
Created Date
2026-07-24T10:41:01.000
Update Date
2026-07-24T13:05:30.000
Closed Date
2026-07-24T13:05:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Internal
Unique Key
500cs000024pO0BAAU
Lat Location
(32.89426653806822000,-96.87534060491973000)
26-00087471
Service Request Number: 26-00087471 • Address: 1842 MAYFLOWER DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00087471
Address
1842 MAYFLOWER DR, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T15:53:14.000
Update Date
2026-03-09T13:13:16.000
Closed Date
2026-03-09T12:27:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZkQvhAAF
Lat Location
(32.75902470952257000,-96.85203501075715000)
26-00336728
Service Request Number: 26-00336728 • Address: 9537 SANDYLAND BLVD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00336728
Address
9537 SANDYLAND BLVD, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-13T23:59:00.000
Status
Closed
Created Date
2026-07-30T15:18:12.000
Update Date
2026-08-08T13:45:06.000
Closed Date
2026-08-06T13:44:34.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026F3SXAA0
Lat Location
(32.68346111544027000,-96.65882785195502000)
26-00062698
Service Request Number: 26-00062698 • Address: 7100 EMORY OAK LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00062698
Address
7100 EMORY OAK LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-17T13:44:08.000
Update Date
2026-03-09T14:01:42.000
Closed Date
2026-03-09T14:01:41.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001WY9VlAAL
Lat Location
(32.62779527806078000,-96.94524947513656000)
26-00093847
Service Request Number: 26-00093847 • Address: 9244 MARKVILLE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093847
Address
9244 MARKVILLE DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:50:25.000
Update Date
2026-03-09T13:34:12.000
Closed Date
2026-03-09T13:33:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aWVukAAG
Lat Location
(32.91355679708753000,-96.74141783214779000)
23-00515817
Service Request Number: 23-00515817 • Address: 4521 GRACEY ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00515817
Address
4521 GRACEY ST, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-11-16T00:59:00.000
Status
Closed
Created Date
2023-11-09T09:29:37.000
Update Date
2023-11-13T09:47:32.000
Closed Date
2023-11-13T09:47:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006dPNKAA2
Lat Location
(32.69304592402983000,-96.79590226912221000)
25-00288890
Service Request Number: 25-00288890 • Address: 2958 NORTH BEND DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00288890
Address
2958 NORTH BEND DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-17T14:38:49.000
Update Date
2025-06-27T10:02:09.000
Closed Date
2025-06-27T09:15:56.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000mPLDhAAO
Lat Location
(32.90775162099253000,-96.87946898122840000)
24-00068539
Service Request Number: 24-00068539 • Address: 7400 BRIERFIELD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00068539
Address
7400 BRIERFIELD DR, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-27T00:59:00.000
Status
Closed
Created Date
2024-02-12T16:01:58.000
Update Date
2026-08-07T14:58:09.000
Closed Date
2024-11-15T17:57:25.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007FR8XAAW
Lat Location
(32.65919791682670000,-96.82468716651078000)
26-00225508
Service Request Number: 26-00225508 • Address: 3718 ODESSA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00225508
Address
3718 ODESSA ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-26T13:11:46.000
Update Date
2026-06-03T13:18:27.000
Closed Date
2026-06-03T13:18:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001rDYD1AAO
Lat Location
(32.78730169628252600,-96.90120752599672000)
23-00371768
Service Request Number: 23-00371768 • Address: 1424 HILLBURN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00371768
Address
1424 HILLBURN DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-24T23:59:00.000
Status
Closed
Created Date
2023-08-10T16:49:27.000
Update Date
2023-09-27T16:29:31.000
Closed Date
2023-09-27T16:29:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000065LwKAAU
Lat Location
(32.73712768221377400,-96.68864754007771000)
26-00139070
Service Request Number: 26-00139070 • Address: 3804 DE MAGGIO AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00139070
Address
3804 DE MAGGIO AVE, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-04T10:17:50.000
Update Date
2026-04-14T09:41:59.000
Closed Date
2026-04-14T09:41:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001g0gD3AAI
Lat Location
(32.76509864468556000,-96.73574869602628000)
23-00391727
Service Request Number: 23-00391727 • Address: 3127 JEROME ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
23-00391727
Address
3127 JEROME ST, DALLAS, TX, 75223
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-06T23:59:00.000
Status
Closed
Created Date
2023-08-22T19:04:17.000
Update Date
2023-08-31T11:59:05.000
Closed Date
2023-08-31T11:59:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069drsAAA
Lat Location
(32.78747928655583000,-96.74154849673116000)
21-00420583
Service Request Number: 21-00420583 • Address: 3402 KIMBLE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00420583
Address
3402 KIMBLE ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-18T23:59:00.000
Status
Closed
Created Date
2021-05-11T09:53:03.000
Update Date
2023-06-09T01:37:49.000
Closed Date
2021-05-18T10:19:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000le678AAA
Lat Location
(32.76188551639702000,-96.77048493537865000)
23-00456799
Service Request Number: 23-00456799 • Address: 2323 W ILLINOIS AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00456799
Address
2323 W ILLINOIS AVE, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2023-10-02T16:20:30.000
Update Date
2023-10-05T11:32:10.000
Closed Date
2023-10-05T11:32:03.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006OpVQAA0
Lat Location
(32.72049424516717400,-96.85594894807114000)
26-00350952
Service Request Number: 26-00350952 • Address: 500 FAULK ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00350952
Address
500 FAULK ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T09:30:53.000
Update Date
2026-08-08T10:19:19.000
Closed Date
2026-08-08T10:19:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028JOx6AAG
Lat Location
(32.74480339553978000,-96.79674907138882000)
26-00200327
Service Request Number: 26-00200327 • Address: 4200 LEMMON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00200327
Address
4200 LEMMON AVE, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-11T09:15:07.000
Update Date
2026-05-11T11:55:29.000
Closed Date
2026-05-11T11:55:17.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o7H27AAE
Lat Location
(32.81590360518443000,-96.80991680755757000)
21-00442997
Service Request Number: 21-00442997 • Address: 17703 MEDINA DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00442997
Address
17703 MEDINA DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:13:18.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T19:23:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6r4AAC
Lat Location
(32.99135404769232000,-96.87380885784604000)
21-00442907
Service Request Number: 21-00442907 • Address: 4700 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00442907
Address
4700 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:03:45.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T20:47:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA6UjAAK
Lat Location
(33.00341413351678500,-96.82685623745483000)
26-00355954
Service Request Number: 26-00355954 • Address: 9670 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00355954
Address
9670 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-11T19:07:44.000
Update Date
2026-09-15T11:10:11.000
Closed Date
2026-09-15T11:10:11.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs0000291mKaAAI
Lat Location
(32.90935673931151000,-96.72352392135994000)
26-00405922
Service Request Number: 26-00405922 • Address: FLAGSTAFF DR & SIMPSON STUART RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00405922
Address
FLAGSTAFF DR & SIMPSON STUART RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-09-13T23:59:00.000
Status
Closed
Created Date
2026-09-12T12:03:29.000
Update Date
2026-09-14T15:15:07.000
Closed Date
2026-09-12T15:14:01.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002GwHmDAAV
Lat Location
(32.67553106509116400,-96.75733425761918000)
22-00310950
Service Request Number: 22-00310950 • Address: 6404 TULIP LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00310950
Address
6404 TULIP LN, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-29T23:59:00.000
Status
Closed
Created Date
2022-07-22T07:27:10.000
Update Date
2023-06-08T03:06:26.000
Closed Date
2022-07-29T09:50:14.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002yRJoAAM
Lat Location
(32.89355424737869000,-96.79634612371646000)
24-00015793
Service Request Number: 24-00015793 • Address: 3308 REED LN, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00015793
Address
3308 REED LN, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-11T12:59:13.000
Update Date
2024-01-23T10:06:05.000
Closed Date
2024-01-23T10:06:04.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000072HSSAA2
Lat Location
(32.76359395293463000,-96.75099888993869000)
25-00435566
Service Request Number: 25-00435566 • Address: 3049 WALNUT HILL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00435566
Address
3049 WALNUT HILL LN, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-09-11T18:59:00.000
Status
Closed
Created Date
2025-09-08T21:09:19.000
Update Date
2025-09-09T11:24:36.000
Closed Date
2025-09-09T11:24:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000010C5ReAAK
Lat Location
(32.88119494568783000,-96.87503618565846000)
26-00436139
Service Request Number: 26-00436139 • Address: 5207 GROVEWOOD ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00436139
Address
5207 GROVEWOOD ST, DALLAS, TX, 75210
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
In Progress
Created Date
2026-10-02T08:39:35.000
Update Date
2026-10-02T15:46:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LoYz3AAF
Lat Location
(32.76273841432276000,-96.73675963626488000)
22-00356761
Service Request Number: 22-00356761 • Address: 735 E KIRNWOOD DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00356761
Address
735 E KIRNWOOD DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-08-24T23:59:00.000
Status
Closed
Created Date
2022-08-19T12:38:41.000
Update Date
2023-06-08T03:07:21.000
Closed Date
2022-08-22T10:16:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003Jcg9AAC
Lat Location
(32.65314116099824600,-96.81270065845425000)
26-00152462
Service Request Number: 26-00152462 • Address: 8106 MOBERLY LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00152462
Address
8106 MOBERLY LN, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Mobile Food Complaint - CCS
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-06-16T23:59:00.000
Status
Closed
Created Date
2026-04-13T08:45:52.000
Update Date
2026-04-14T08:54:54.000
Closed Date
2026-04-14T08:54:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hbLozAAE
Lat Location
(32.78237277804594600,-96.68243628534486000)
20-01068334
Service Request Number: 20-01068334 • Address: 2313 EUGENE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
20-01068334
Address
2313 EUGENE ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-11-06T01:59:00.000
Status
Closed (Transferred)
Created Date
2020-10-22T12:53:13.000
Update Date
2023-06-09T04:36:15.000
Closed Date
2020-10-27T10:23:16.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000aVTgTAAW
Lat Location
(32.75594152178328000,-96.76443435057392000)
26-00083321
Service Request Number: 26-00083321 • Address: 9801 WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00083321
Address
9801 WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - Maintenance - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-26T10:52:33.000
Update Date
2026-03-02T14:22:14.000
Closed Date
2026-03-02T14:22:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZB7ZQAA1
Lat Location
(32.87912588617368000,-96.71780734755846000)
26-00123489
Service Request Number: 26-00123489 • Address: 1914 S POLK ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00123489
Address
1914 S POLK ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-26T10:14:30.000
Update Date
2026-04-14T07:57:49.000
Closed Date
2026-04-14T07:57:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001eALtJAAW
Lat Location
(32.72662204556692000,-96.83987520826504000)
26-00190865
Service Request Number: 26-00190865 • Address: 2763 PROSPERITY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00190865
Address
2763 PROSPERITY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-05T10:36:30.000
Update Date
2026-05-15T13:13:25.000
Closed Date
2026-05-15T13:13:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001mzHJ8AAM
Lat Location
(32.71041858895948500,-96.78075742034831000)
26-00289475
Service Request Number: 26-00289475 • Address: 4243 MANNING LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00289475
Address
4243 MANNING LN, DALLAS, TX, 75220
City Council District
13
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-17T23:59:00.000
Status
Closed
Created Date
2026-07-01T14:46:27.000
Update Date
2026-07-04T15:02:16.000
Closed Date
2026-07-02T15:01:49.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001zjihDAAQ
Lat Location
(32.86779238171070000,-96.83715688495609000)
25-00337489
Service Request Number: 25-00337489 • Address: 3900 ATLANTA ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00337489
Address
3900 ATLANTA ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-16T23:59:00.000
Status
Closed
Created Date
2025-07-14T13:37:53.000
Update Date
2025-07-15T18:53:43.000
Closed Date
2025-07-15T18:53:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000qTJJ3AAO
Lat Location
(32.75911965971438600,-96.76238796791635000)
20-01021936
Service Request Number: 20-01021936 • Address: 634 ANNAROSE DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
20-01021936
Address
634 ANNAROSE DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-10-21T23:59:00.000
Status
Closed
Created Date
2020-10-12T13:56:18.000
Update Date
2023-06-09T04:04:05.000
Closed Date
2020-10-13T09:21:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aSh8GAAS
Lat Location
(32.67241295851971000,-96.83268979584443000)
23-00407380
Service Request Number: 23-00407380 • Address: 4701 SAN JACINTO ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
23-00407380
Address
4701 SAN JACINTO ST, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-05T23:59:00.000
Status
Closed
Created Date
2023-08-31T14:07:02.000
Update Date
2023-08-31T16:26:44.000
Closed Date
2023-08-31T16:26:43.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006D6yoAAC
Lat Location
(32.80412040833610000,-96.77673622001515000)
22-00506681
Service Request Number: 22-00506681 • Address: 2450 KATHLEEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00506681
Address
2450 KATHLEEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-11-21T22:47:31.000
Update Date
2023-06-08T03:07:38.000
Closed Date
2022-11-29T16:12:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004DOC0AAO
Lat Location
(32.70617842087340000,-96.78836884209346000)
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