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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00027202
Service Request Number: 24-00027202 • Address: 205 S LAMAR ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
24-00027202
Address
205 S LAMAR ST, DALLAS, TX, 75202
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Inclement Weather Shelter Transportation - OHS
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-01-22T10:34:07.000
Status
Closed (Duplicate)
Created Date
2024-01-19T10:34:07.000
Update Date
2024-01-19T17:49:05.000
Closed Date
2024-01-19T17:49:01.000
Priority
High
Method Received Description
API
Unique Key
5008z0000075ROxAAM
Lat Location
(32.77874763761332000,-96.80422589516402000)
23-00407370
Service Request Number: 23-00407370 • Address: 2205 BOLL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00407370
Address
2205 BOLL ST, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-08T23:59:00.000
Status
Closed
Created Date
2023-08-31T14:02:44.000
Update Date
2023-09-07T15:56:17.000
Closed Date
2023-09-07T15:56:17.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000006D1hEAAS
Lat Location
(32.79481040770204500,-96.79783675608341000)
25-00012939
Service Request Number: 25-00012939 • Address: 4200 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00012939
Address
4200 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-12T00:59:00.000
Status
Closed
Created Date
2025-01-10T18:24:21.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-01-14T13:24:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000PxqYtAAJ
Lat Location
(32.81663886795312000,-96.79223355706316000)
22-00025474
Service Request Number: 22-00025474 • Address: 2102 DEER PATH DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00025474
Address
2102 DEER PATH DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-01-28T00:59:00.000
Status
Closed
Created Date
2022-01-20T16:04:37.000
Update Date
2023-06-08T23:42:26.000
Closed Date
2022-02-07T17:35:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000wRo6KAAS
Lat Location
(32.71122021578344000,-96.79372445195702000)
21-00266982
Service Request Number: 21-00266982 • Address: 6852 WHITEHILL ST, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
21-00266982
Address
6852 WHITEHILL ST, DALLAS, TX, 75231
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-03-29T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:38:49.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T16:14:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jCh8pAAC
Lat Location
(32.85718198745446000,-96.74218472463635000)
21-00705559
Service Request Number: 21-00705559 • Address: 810 CEDAR HILL AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00705559
Address
810 CEDAR HILL AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-30T16:17:39.000
Update Date
2023-06-09T00:49:23.000
Closed Date
2021-08-05T15:32:25.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000p8FE4AAM
Lat Location
(32.75263488382123000,-96.83140258424930000)
22-00257802
Service Request Number: 22-00257802 • Address: N PLYMOUTH RD & FORT WORTH AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00257802
Address
N PLYMOUTH RD & FORT WORTH AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-17T23:15:03.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-06-18T01:34:19.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002ckwzAAA
Lat Location
(32.76438956238201400,-96.85111612308208000)
21-00863053
Service Request Number: 21-00863053 • Address: 210 BECKLEYSIDE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00863053
Address
210 BECKLEYSIDE DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-22T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:52:27.000
Update Date
2023-06-09T00:01:59.000
Closed Date
2021-09-21T13:26:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLnaeAAC
Lat Location
(32.65596688123055500,-96.82030229238620000)
22-00292196
Service Request Number: 22-00292196 • Address: 2723 N HAMPTON RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00292196
Address
2723 N HAMPTON RD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:25:40.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T13:28:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qcRwAAI
Lat Location
(32.77580911484790000,-96.85679979214852000)
24-00496737
Service Request Number: 24-00496737 • Address: 5214 BONITA AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00496737
Address
5214 BONITA AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-16T18:59:00.000
Status
Closed
Created Date
2024-10-12T18:06:32.000
Update Date
2024-10-12T20:52:42.000
Closed Date
2024-10-12T20:52:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000DRNYxAAP
Lat Location
(32.81793358242810000,-96.78160676276485000)
21-00601378
Service Request Number: 21-00601378 • Address: 17570 SEQUOIA DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00601378
Address
17570 SEQUOIA DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-02T23:59:00.000
Status
Closed
Created Date
2021-06-29T18:17:59.000
Update Date
2023-06-12T01:13:36.000
Closed Date
2021-07-06T09:34:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000la2z0AAA
Lat Location
(32.99033085511146600,-96.76122182920312000)
24-00152113
Service Request Number: 24-00152113 • Address: 9336 CABO SAN LUCAS DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00152113
Address
9336 CABO SAN LUCAS DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-04-10T23:59:00.000
Status
Closed
Created Date
2024-04-03T16:47:41.000
Update Date
2024-04-05T17:15:39.000
Closed Date
2024-04-05T17:15:38.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007baNHAAY
Lat Location
(32.68408126791828000,-96.66338795680599000)
24-00607534
Service Request Number: 24-00607534 • Address: 1334 GRANT ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00607534
Address
1334 GRANT ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-26T12:57:35.000
Update Date
2024-12-28T08:50:05.000
Closed Date
2024-12-28T08:50:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000O5axxAAB
Lat Location
(32.74112278572919600,-96.80457239007696000)
26-00110898
Service Request Number: 26-00110898 • Address: 4667 SILVERSPRINGS DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00110898
Address
4667 SILVERSPRINGS DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-18T16:34:13.000
Update Date
2026-03-28T11:41:15.000
Closed Date
2026-03-28T11:41:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001cc4YrAAI
Lat Location
(32.71581043540168000,-96.89882095729232000)
20-01081569
Service Request Number: 20-01081569 • Address: 2958 CARMEL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
20-01081569
Address
2958 CARMEL ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2020-11-04T00:59:00.000
Status
Closed
Created Date
2020-10-31T10:53:42.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-10-31T13:17:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bjo5mAAA
Lat Location
(32.79107984805697000,-96.78749208332067000)
23-00176427
Service Request Number: 23-00176427 • Address: 0 BOULDER DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00176427
Address
0 BOULDER DR, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-04-20T23:59:00.000
Status
Closed
Created Date
2023-04-18T16:18:49.000
Update Date
2023-06-07T00:54:59.000
Closed Date
2023-04-19T16:38:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005TSSqAAO
Lat Location
(32.70538587579907400,-96.87437105532219000)
26-00267777
Service Request Number: 26-00267777 • Address: 3123 PARVIA AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00267777
Address
3123 PARVIA AVE, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-18T21:36:14.000
Update Date
2026-06-21T07:12:08.000
Closed Date
2026-06-19T07:11:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001waAwmAAE
Lat Location
(32.77978266664016600,-96.83373468182553000)
26-00383275
Service Request Number: 26-00383275 • Address: 4702 DOLPHIN RD, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
26-00383275
Address
4702 DOLPHIN RD, DALLAS, TX, 75223
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-09-08T23:59:00.000
Status
Closed
Created Date
2026-08-28T00:03:41.000
Update Date
2026-08-30T12:31:08.000
Closed Date
2026-08-28T12:30:46.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00002DC64NAAT
Lat Location
(32.78048316233752000,-96.73751537677232000)
26-00263863
Service Request Number: 26-00263863 • Address: 5833 SANDHURST LN, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00263863
Address
5833 SANDHURST LN, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-17T06:02:00.000
Update Date
2026-06-18T16:04:19.000
Closed Date
2026-06-18T16:04:18.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001w5ZHmAAM
Lat Location
(32.84411212293382000,-96.76693563495670000)
20-01070905
Service Request Number: 20-01070905 • Address: 5914 KEENELAND PKWY, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
20-01070905
Address
5914 KEENELAND PKWY, DALLAS, TX, 75211
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-11-11T00:59:00.000
Status
Closed
Created Date
2020-10-27T16:52:16.000
Update Date
2023-06-09T03:44:06.000
Closed Date
2020-10-29T15:22:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aVccqAAC
Lat Location
(32.73632662613828000,-96.92304274165386000)
25-00004112
Service Request Number: 25-00004112 • Address: 1939 PEAVY RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00004112
Address
1939 PEAVY RD, DALLAS, TX, 75228
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-01-07T00:59:00.000
Status
Closed
Created Date
2025-01-03T21:56:25.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-01-04T10:11:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000P1IKiAAN
Lat Location
(32.82894225570805000,-96.68574747382655000)
22-00168469
Service Request Number: 22-00168469 • Address: 7660 TEXRIDGE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00168469
Address
7660 TEXRIDGE DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-28T11:59:15.000
Update Date
2023-06-08T23:02:30.000
Closed Date
2022-06-02T10:16:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001zcqiAAA
Lat Location
(32.65511665674876000,-96.82410334521636000)
21-00269903
Service Request Number: 21-00269903 • Address: 1956 JOHN WEST RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00269903
Address
1956 JOHN WEST RD, DALLAS, TX, 75228
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-04-24T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-03-25T12:56:12.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-03-26T09:42:50.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jCxuxAAC
Lat Location
(32.80692547763945000,-96.68210405723765000)
23-00576088
Service Request Number: 23-00576088 • Address: 3323 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00576088
Address
3323 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-12-27T00:59:00.000
Status
Closed
Created Date
2023-12-23T14:35:23.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-12-23T15:20:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006uuUwAAI
Lat Location
(32.76462256506303600,-96.75182703792730000)
24-00048875
Service Request Number: 24-00048875 • Address: 125 W KIEST BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00048875
Address
125 W KIEST BLVD, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-02-06T00:59:00.000
Status
Closed
Created Date
2024-01-31T21:21:25.000
Update Date
2024-02-02T16:53:39.000
Closed Date
2024-02-02T16:53:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007AigYAAS
Lat Location
(32.70605760182733000,-96.82589122845913000)
26-00153537
Service Request Number: 26-00153537 • Address: 3006 HOLMES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00153537
Address
3006 HOLMES ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-13T15:05:36.000
Update Date
2026-04-14T16:40:06.000
Closed Date
2026-04-14T16:40:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hjvLrAAI
Lat Location
(32.76076086376104000,-96.77800019558396000)
25-00275956
Service Request Number: 25-00275956 • Address: 4300 S POLK ST, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
25-00275956
Address
4300 S POLK ST, DALLAS, TX, 75232
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-17T23:59:00.000
Status
Closed
Created Date
2025-06-10T16:29:50.000
Update Date
2025-06-11T12:45:22.000
Closed Date
2025-06-11T12:45:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000lN9imAAC
Lat Location
(32.69115787625024000,-96.84008569159086000)
24-00316895
Service Request Number: 24-00316895 • Address: 200 W 9TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00316895
Address
200 W 9TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-30T17:03:15.000
Update Date
2024-07-10T10:33:55.000
Closed Date
2024-07-10T10:33:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000008B9L7AAK
Lat Location
(32.74623320209148000,-96.82471485759919000)
25-00308568
Service Request Number: 25-00308568 • Address: 3232 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00308568
Address
3232 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-01T18:59:00.000
Status
Closed
Created Date
2025-06-27T20:30:55.000
Update Date
2025-06-28T09:17:02.000
Closed Date
2025-06-28T09:17:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o3CB8AAM
Lat Location
(32.81151399365451000,-96.81025428345494000)
24-00611465
Service Request Number: 24-00611465 • Address: 3200 IRWINDELL BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00611465
Address
3200 IRWINDELL BLVD, DALLAS, TX, 75211
City Council District
1
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-14T18:59:00.000
Status
Closed
Created Date
2024-12-29T21:01:56.000
Update Date
2024-12-31T11:37:12.000
Closed Date
2024-12-31T11:37:11.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000OO9HjAAL
Lat Location
(32.74010608041121600,-96.87286360010384000)
21-00235480
Service Request Number: 21-00235480 • Address: 1319 GLEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00235480
Address
1319 GLEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-23T23:59:00.000
Status
Closed
Created Date
2021-03-16T16:21:43.000
Update Date
2023-06-09T02:07:32.000
Closed Date
2021-03-22T07:49:41.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ic6HiAAI
Lat Location
(32.72865994919007400,-96.80528252046874000)
26-00015958
Service Request Number: 26-00015958 • Address: 4644 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00015958
Address
4644 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-01-15T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:08:17.000
Update Date
2026-01-12T23:39:57.000
Closed Date
2026-01-12T23:39:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Ozj6jAAB
Lat Location
(33.00341715012652000,-96.82798092836092000)
21-00569853
Service Request Number: 21-00569853 • Address: 3810 VALLEY RIDGE RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00569853
Address
3810 VALLEY RIDGE RD, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-06-22T23:59:00.000
Status
Closed
Created Date
2021-06-21T17:04:27.000
Update Date
2023-06-12T01:05:43.000
Closed Date
2021-06-21T17:04:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000nOcd9AAC
Lat Location
(32.87697587665000000,-96.85078069013650000)
26-00211375
Service Request Number: 26-00211375 • Address: 6615 WALNUT HILL LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00211375
Address
6615 WALNUT HILL LN, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-17T09:11:44.000
Update Date
2026-05-20T16:08:39.000
Closed Date
2026-05-20T16:08:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pTU3FAAW
Lat Location
(32.88004266114559500,-96.79166889639580000)
26-00263546
Service Request Number: 26-00263546 • Address: 11627 DESDEMONA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00263546
Address
11627 DESDEMONA DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-16T17:59:14.000
Update Date
2026-07-24T15:35:12.000
Closed Date
2026-07-22T14:48:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001w21VzAAI
Lat Location
(32.85277861505471000,-96.67631621292914000)
26-00212262
Service Request Number: 26-00212262 • Address: 10139 WOODLAKE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00212262
Address
10139 WOODLAKE DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-18T07:27:19.000
Update Date
2026-05-18T11:10:19.000
Closed Date
2026-05-18T11:10:01.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001pYxRBAA0
Lat Location
(32.91484515290305500,-96.71163542100624000)
25-00480263
Service Request Number: 25-00480263 • Address: 8300 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00480263
Address
8300 SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-02T17:30:07.000
Update Date
2025-10-02T17:31:30.000
Closed Date
2025-10-02T17:31:30.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs000014EEd1AAG
Lat Location
(32.89213557139905000,-96.72684499768145000)
24-00450948
Service Request Number: 24-00450948 • Address: 1704 ALHAMBRA ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00450948
Address
1704 ALHAMBRA ST, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-09-18T23:59:00.000
Status
Closed
Created Date
2024-09-17T10:15:37.000
Update Date
2024-09-18T22:15:31.000
Closed Date
2024-09-18T22:15:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000960mXAAQ
Lat Location
(32.74159034686642400,-96.69532828934588000)
24-00600139
Service Request Number: 24-00600139 • Address: 2165 CROUCH RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00600139
Address
2165 CROUCH RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-12-20T18:59:00.000
Status
Closed
Created Date
2024-12-19T12:38:35.000
Update Date
2024-12-19T12:39:15.000
Closed Date
2024-12-19T12:38:35.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000NRwsJAAT
Lat Location
(32.67112141735334000,-96.78714839808687000)
26-00135913
Service Request Number: 26-00135913 • Address: 2223 VAN CLEAVE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00135913
Address
2223 VAN CLEAVE DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Boarding Home Complaint - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-04-02T11:38:56.000
Update Date
2026-04-14T13:36:18.000
Closed Date
2026-04-14T13:36:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001fcnFhAAI
Lat Location
(32.72274899815305000,-96.78674128438907000)
24-00501325
Service Request Number: 24-00501325 • Address: HOTEL ST & MEMORIAL DR, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
24-00501325
Address
HOTEL ST & MEMORIAL DR, DALLAS, TX, 75207
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-18T23:59:00.000
Status
Closed
Created Date
2024-10-16T06:21:31.000
Update Date
2024-10-16T13:34:55.000
Closed Date
2024-10-16T13:34:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000E1pEwAAJ
Lat Location
(32.77206065306092600,-96.80551012964773000)
24-00501317
Service Request Number: 24-00501317 • Address: W CAMP WISDOM RD & MARVIN D LOVE FWY SB, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
24-00501317
Address
W CAMP WISDOM RD & MARVIN D LOVE FWY SB, DALLAS, TX, 75237
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-22T23:59:00.000
Status
Closed
Created Date
2024-10-16T06:13:43.000
Update Date
2024-10-17T09:13:55.000
Closed Date
2024-10-17T09:13:55.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000E1YdyAAF
Lat Location
(32.66205429774090000,-96.87018745291738000)
25-00323511
Service Request Number: 25-00323511 • Address: 137 S MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00323511
Address
137 S MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-07T11:07:25.000
Update Date
2025-07-12T16:10:10.000
Closed Date
2025-07-12T15:24:23.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pGb1SAAS
Lat Location
(32.74457622613192600,-96.84676873167150000)
21-00006136
Service Request Number: 21-00006136 • Address: N MUNGER BLVD & JUNIUS ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00006136
Address
N MUNGER BLVD & JUNIUS ST, DALLAS, TX, 75214
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-01-07T00:59:00.000
Status
Closed
Created Date
2021-01-04T14:29:12.000
Update Date
2023-06-09T02:58:03.000
Closed Date
2021-01-05T09:05:57.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000e0p4EAAQ
Lat Location
(32.80203486473520000,-96.76497132012338000)
22-00152612
Service Request Number: 22-00152612 • Address: 4343 CONGRESS AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00152612
Address
4343 CONGRESS AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-19T14:31:28.000
Update Date
2023-06-08T23:05:32.000
Closed Date
2022-09-16T10:47:29.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000001sfbzAAA
Lat Location
(32.81093143478298000,-96.81658055528713000)
25-00056093
Service Request Number: 25-00056093 • Address: 2730 SAMUELL BLVD, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00056093
Address
2730 SAMUELL BLVD, DALLAS, TX, 75223
City Council District
2
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-03-21T23:59:00.000
Status
Closed
Created Date
2025-02-07T16:30:41.000
Update Date
2025-02-12T23:22:25.000
Closed Date
2025-02-12T23:22:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TjqcsAAB
Lat Location
(32.79286866097163500,-96.74761657605788000)
22-00275254
Service Request Number: 22-00275254 • Address: 15936 MEADOWVISTA PL, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00275254
Address
15936 MEADOWVISTA PL, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:03:53.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-13T10:04:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jnQ9AAI
Lat Location
(32.96617717327526000,-96.78487651891595000)
24-00461664
Service Request Number: 24-00461664 • Address: S LANCASTER RD & E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00461664
Address
S LANCASTER RD & E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-24T23:59:00.000
Status
Closed
Created Date
2024-09-23T17:31:47.000
Update Date
2024-09-23T17:54:14.000
Closed Date
2024-09-23T17:54:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000A3eCsAAJ
Lat Location
(32.68629595921554000,-96.78997604298750000)
22-00074876
Service Request Number: 22-00074876 • Address: 3128 MORGAN DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00074876
Address
3128 MORGAN DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-14T23:59:00.000
Status
Closed
Created Date
2022-02-28T14:02:03.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-03-03T12:09:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001Sl8GAAS
Lat Location
(32.65507675340046500,-96.77095790162726000)
23-00252937
Service Request Number: 23-00252937 • Address: 2620 SOUTH BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00252937
Address
2620 SOUTH BLVD, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-07T23:59:00.000
Status
Closed
Created Date
2023-06-06T13:59:57.000
Update Date
2023-06-07T01:22:03.000
Closed Date
2023-06-06T14:34:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005inHIAAY
Lat Location
(32.76813081619349000,-96.77147563450475000)
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