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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00041530
Service Request Number: 25-00041530 • Address: 6207 MARQUITA AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00041530
Address
6207 MARQUITA AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-03T18:59:00.000
Status
Closed
Created Date
2025-01-30T12:48:21.000
Update Date
2025-02-01T13:17:05.000
Closed Date
2025-01-30T15:01:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SVGwQAAX
Lat Location
(32.82574062731502000,-96.75792923604835000)
23-00166097
Service Request Number: 23-00166097 • Address: 6814 GLENDORA AVE, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
23-00166097
Address
6814 GLENDORA AVE, DALLAS, TX, 75230
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-05-11T23:59:00.000
Status
Closed
Created Date
2023-04-12T18:34:32.000
Update Date
2023-06-07T01:33:44.000
Closed Date
2023-04-13T11:17:18.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005RkKdAAK
Lat Location
(32.88508750161519000,-96.78802522663541000)
24-00045911
Service Request Number: 24-00045911 • Address: 5447 SINGING HILLS DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00045911
Address
5447 SINGING HILLS DR, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-30T15:59:22.000
Update Date
2024-02-01T15:51:32.000
Closed Date
2024-02-01T15:51:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007A0b9AAC
Lat Location
(32.67975167059454000,-96.80212602368616000)
21-00690077
Service Request Number: 21-00690077 • Address: 4303 TELEPHONE RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00690077
Address
4303 TELEPHONE RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-29T23:59:00.000
Status
Closed
Created Date
2021-07-26T20:18:06.000
Update Date
2023-06-09T00:33:44.000
Closed Date
2021-07-26T20:25:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000opEsDAAU
Lat Location
(32.63706143868888000,-96.75183825493407000)
25-00105457
Service Request Number: 25-00105457 • Address: 4010 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00105457
Address
4010 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:38:32.000
Update Date
2025-03-13T15:36:16.000
Closed Date
2025-03-13T14:50:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3hpgAAB
Lat Location
(32.81132334338280000,-96.81137390363816000)
24-00033467
Service Request Number: 24-00033467 • Address: 1225 TAPERWICKE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00033467
Address
1225 TAPERWICKE DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-23T16:30:39.000
Update Date
2024-01-25T16:26:39.000
Closed Date
2024-01-25T16:26:38.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z00000777JOAAY
Lat Location
(32.65203216942276000,-96.84140556226973000)
21-00933309
Service Request Number: 21-00933309 • Address: 2ND AVE & HERRLING ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00933309
Address
2ND AVE & HERRLING ST, DALLAS, TX, 75210
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-04T23:59:00.000
Status
Closed
Created Date
2021-11-02T15:18:55.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-02T15:30:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000tOkSOAA0
Lat Location
(32.76788479468249000,-96.75250353911360000)
25-00604842
Service Request Number: 25-00604842 • Address: 2100 BONNIE VIEW RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00604842
Address
2100 BONNIE VIEW RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-01-01T00:59:00.000
Status
Closed
Created Date
2025-12-30T17:45:35.000
Update Date
2025-12-31T05:18:57.000
Closed Date
2025-12-31T05:18:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001MYGEuAAP
Lat Location
(32.72594526990753400,-96.78817177610026000)
23-00236635
Service Request Number: 23-00236635 • Address: 120 TURTLE CREEK BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
23-00236635
Address
120 TURTLE CREEK BLVD, DALLAS, TX, 75207
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:30:09.000
Update Date
2023-10-20T12:54:40.000
Closed Date
2023-10-20T12:54:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005g80CAAQ
Lat Location
(32.79205176178215000,-96.82789319338629000)
25-00502948
Service Request Number: 25-00502948 • Address: 3172 OBANNON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00502948
Address
3172 OBANNON DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-17T08:33:03.000
Update Date
2025-10-22T10:34:32.000
Closed Date
2025-10-22T10:34:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000016zig7AAA
Lat Location
(32.70866961716473000,-96.83882949862800000)
22-00117601
Service Request Number: 22-00117601 • Address: 5909 W DAVIS ST, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
22-00117601
Address
5909 W DAVIS ST, DALLAS, TX, 75211
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-04-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-03-11T13:55:26.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-03-29T10:22:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001fAhHAAU
Lat Location
(32.74988717541875600,-96.92142078786334000)
23-00407846
Service Request Number: 23-00407846 • Address: 7100 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
23-00407846
Address
7100 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T16:52:11.000
Update Date
2023-09-02T09:23:43.000
Closed Date
2023-09-02T09:23:42.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006DCMoAAO
Lat Location
(32.85431062208279000,-96.73799911221198000)
26-00095252
Service Request Number: 26-00095252 • Address: CONCERTO LN & SINGING HILLS DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00095252
Address
CONCERTO LN & SINGING HILLS DR, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:09:20.000
Update Date
2026-03-09T17:34:02.000
Closed Date
2026-03-09T17:34:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ahC8kAAE
Lat Location
(32.67296632271149000,-96.80523424297765000)
26-00207353
Service Request Number: 26-00207353 • Address: 2931 HEALEY DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00207353
Address
2931 HEALEY DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T13:26:25.000
Update Date
2026-05-15T15:58:36.000
Closed Date
2026-05-15T15:58:24.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p0BbxAAE
Lat Location
(32.82523114323046000,-96.66501161590175000)
25-00308555
Service Request Number: 25-00308555 • Address: 3703 DUNHAVEN RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00308555
Address
3703 DUNHAVEN RD, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-27T20:20:59.000
Update Date
2025-07-11T15:38:07.000
Closed Date
2025-07-11T14:52:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o3DyQAAU
Lat Location
(32.87159704124344000,-96.85593758481826000)
25-00178874
Service Request Number: 25-00178874 • Address: 3999 SAM HOUSTON RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00178874
Address
3999 SAM HOUSTON RD, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-24T18:59:00.000
Status
Closed
Created Date
2025-04-21T10:36:03.000
Update Date
2025-04-22T16:49:13.000
Closed Date
2025-04-22T16:49:05.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000dxAGGAA2
Lat Location
(32.77164157773088000,-96.65426211009893000)
26-00095277
Service Request Number: 26-00095277 • Address: N CENTRAL EXPY SB & WALNUT HILL LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00095277
Address
N CENTRAL EXPY SB & WALNUT HILL LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:19:19.000
Update Date
2026-03-09T18:09:47.000
Closed Date
2026-03-09T18:09:47.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ah0ApAAI
Lat Location
(32.87999112227378600,-96.77028366195428000)
26-00082352
Service Request Number: 26-00082352 • Address: 6935 TOKALON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00082352
Address
6935 TOKALON DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T09:02:07.000
Update Date
2026-03-09T16:45:12.000
Closed Date
2026-03-09T15:59:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Z3oICAAZ
Lat Location
(32.81927844420811600,-96.73961324037114000)
23-00582413
Service Request Number: 23-00582413 • Address: 1309 MAIN ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
23-00582413
Address
1309 MAIN ST, DALLAS, TX, 75202
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-07T00:59:00.000
Status
Closed
Created Date
2023-12-29T12:31:29.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-01-09T10:52:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006wsCoAAI
Lat Location
(32.78043683670854000,-96.80091759192582000)
25-00292480
Service Request Number: 25-00292480 • Address: 1687 SYLVAN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00292480
Address
1687 SYLVAN AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-26T18:59:00.000
Status
Closed
Created Date
2025-06-19T12:53:56.000
Update Date
2025-06-20T14:21:11.000
Closed Date
2025-06-20T14:20:52.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000mjc8jAAA
Lat Location
(32.76632256264307600,-96.83584581134103000)
26-00209772
Service Request Number: 26-00209772 • Address: 2743 MODREE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00209772
Address
2743 MODREE AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:58:01.000
Update Date
2026-05-15T15:58:14.000
Closed Date
2026-05-15T15:58:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pHtQUAA0
Lat Location
(32.69955064332097500,-96.77701686422813000)
21-00863034
Service Request Number: 21-00863034 • Address: 5923 LEWISBURG LN, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
21-00863034
Address
5923 LEWISBURG LN, DALLAS, TX, 75237
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-22T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:48:00.000
Update Date
2023-06-09T00:01:59.000
Closed Date
2021-09-21T10:25:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLnDrAAK
Lat Location
(32.67531286866256600,-96.88939947474607000)
23-00148891
Service Request Number: 23-00148891 • Address: 103 APPIAN WAY, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00148891
Address
103 APPIAN WAY, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-03T13:15:49.000
Update Date
2023-06-07T01:38:06.000
Closed Date
2023-04-10T12:34:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005OkzjAAC
Lat Location
(32.73072140227716000,-96.82259798160504000)
25-00051030
Service Request Number: 25-00051030 • Address: FLORA ST & N HALL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00051030
Address
FLORA ST & N HALL ST, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-08T00:59:00.000
Status
Closed
Created Date
2025-02-05T11:23:22.000
Update Date
2025-02-05T15:31:54.000
Closed Date
2025-02-05T15:26:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TLG9BAAX
Lat Location
(32.79630995178528000,-96.79016102419102000)
26-00093505
Service Request Number: 26-00093505 • Address: 7121 SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00093505
Address
7121 SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T18:51:27.000
Update Date
2026-03-09T15:54:52.000
Closed Date
2026-03-09T15:54:30.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTAjVAAW
Lat Location
(32.94106196386510000,-96.78160006561028000)
22-00188496
Service Request Number: 22-00188496 • Address: 3318 TOPEKA AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00188496
Address
3318 TOPEKA AVE, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-10T09:57:48.000
Update Date
2023-06-08T23:06:21.000
Closed Date
2022-05-10T12:22:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000274ILAAY
Lat Location
(32.78276634432655400,-96.83460883011902000)
26-00093310
Service Request Number: 26-00093310 • Address: DENTON DR & INWOOD RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00093310
Address
DENTON DR & INWOOD RD, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T15:26:49.000
Update Date
2026-03-09T08:23:08.000
Closed Date
2026-03-09T08:23:08.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aSFEzAAO
Lat Location
(32.82365626047260000,-96.83380011989280000)
22-00557274
Service Request Number: 22-00557274 • Address: 9527 ASH CREEK DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00557274
Address
9527 ASH CREEK DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T16:29:28.000
Update Date
2023-06-08T02:12:13.000
Closed Date
2022-12-30T13:42:10.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004ZAGaAAO
Lat Location
(32.82242239138908000,-96.69279058821272000)
22-00556906
Service Request Number: 22-00556906 • Address: 3311 TIOGA ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00556906
Address
3311 TIOGA ST, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:02:25.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-29T09:11:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z4y1AAC
Lat Location
(32.65706915123887000,-96.76767725341251000)
26-00391621
Service Request Number: 26-00391621 • Address: 11123 W RICKS CIR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00391621
Address
11123 W RICKS CIR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-11T23:59:00.000
Status
Closed
Created Date
2026-09-02T11:51:37.000
Update Date
2026-09-04T09:41:09.000
Closed Date
2026-09-04T09:41:09.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002ER5x0AAD
Lat Location
(32.89986474759893000,-96.79682466668244000)
25-00105527
Service Request Number: 25-00105527 • Address: ARAPAHO RD & PRESTON RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
25-00105527
Address
ARAPAHO RD & PRESTON RD, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-17T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:05:17.000
Update Date
2025-03-12T11:19:25.000
Closed Date
2025-03-12T11:19:25.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y4IUDAA3
Lat Location
(32.96237684743629000,-96.80458438753544000)
21-00589844
Service Request Number: 21-00589844 • Address: PONTIAC AVE & CEDAR CREST BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00589844
Address
PONTIAC AVE & CEDAR CREST BLVD, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-06-26T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-06-25T15:39:44.000
Update Date
2026-08-07T13:23:49.000
Closed Date
2021-06-26T02:14:23.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lYYwmAAG
Lat Location
(32.74627481207838000,-96.78653145178319000)
26-00110812
Service Request Number: 26-00110812 • Address: 2807 AINWICK CT, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00110812
Address
2807 AINWICK CT, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-25T23:59:00.000
Status
Closed
Created Date
2026-03-18T15:53:03.000
Update Date
2026-03-20T08:53:03.000
Closed Date
2026-03-20T08:53:03.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001cbSgTAAU
Lat Location
(32.76179285005917000,-96.69973326647191000)
21-00165251
Service Request Number: 21-00165251 • Address: 11700 AUDELIA RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00165251
Address
11700 AUDELIA RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-23T17:38:36.000
Update Date
2023-06-09T02:15:56.000
Closed Date
2021-02-27T14:32:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hknzsAAA
Lat Location
(32.90817596816731000,-96.71759544007008000)
24-00614714
Service Request Number: 24-00614714 • Address: 2900 L B J TEXPRESS EB, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
24-00614714
Address
2900 L B J TEXPRESS EB, DALLAS, TX, 75234
City Council District
13
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-31T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-12-31T15:48:25.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-01-02T08:18:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000OcnLFAAZ
Lat Location
(32.91090644413763000,-96.88137680491391000)
25-00294026
Service Request Number: 25-00294026 • Address: 3826 ROSS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00294026
Address
3826 ROSS AVE, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-20T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-06-10T17:11:52.000
Update Date
2025-06-20T11:39:50.000
Closed Date
2025-06-20T11:39:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000mrcpvAAA
Lat Location
(32.79805828410943000,-96.78573452193963000)
23-00576103
Service Request Number: 23-00576103 • Address: 2429 SOUTH BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00576103
Address
2429 SOUTH BLVD, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-10T00:59:00.000
Status
Closed
Created Date
2023-12-23T14:53:24.000
Update Date
2024-01-09T11:49:01.000
Closed Date
2024-01-09T11:49:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006uuRyAAI
Lat Location
(32.76642804459030600,-96.77378699050479000)
26-00252649
Service Request Number: 26-00252649 • Address: 9204 LIPTONSHIRE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00252649
Address
9204 LIPTONSHIRE DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-12T23:59:00.000
Status
Closed
Created Date
2026-06-10T14:06:25.000
Update Date
2026-06-13T15:45:10.000
Closed Date
2026-06-11T15:44:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ugxirAAA
Lat Location
(32.87311619340396000,-96.70560185426561000)
26-00164166
Service Request Number: 26-00164166 • Address: 1719 CORDAY ST, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00164166
Address
1719 CORDAY ST, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-27T23:59:00.000
Status
Closed
Created Date
2026-04-20T08:12:51.000
Update Date
2026-04-21T14:07:08.000
Closed Date
2026-04-21T14:06:50.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001j68baAAA
Lat Location
(32.81520676211336000,-96.70831984110154000)
26-00073041
Service Request Number: 26-00073041 • Address: 4115 BIGLOW ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00073041
Address
4115 BIGLOW ST, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-02-27T00:59:00.000
Status
Closed
Created Date
2026-02-24T02:46:19.000
Update Date
2026-02-26T17:50:43.000
Closed Date
2026-02-26T17:50:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001XtJSfAAN
Lat Location
(32.70076445499066000,-96.79340497896354000)
26-00140484
Service Request Number: 26-00140484 • Address: 1550 EMPIRE CENTRAL, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00140484
Address
1550 EMPIRE CENTRAL, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-06T08:23:46.000
Update Date
2026-04-14T15:18:09.000
Closed Date
2026-04-14T15:18:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gBfojAAC
Lat Location
(32.82642666184372000,-96.86487260543140000)
21-00235544
Service Request Number: 21-00235544 • Address: 4934 MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00235544
Address
4934 MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-16T16:30:03.000
Update Date
2023-06-09T02:07:32.000
Closed Date
2021-04-05T16:29:42.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000ic6tYAAQ
Lat Location
(32.78225839206347600,-96.90058317754870000)
22-00298991
Service Request Number: 22-00298991 • Address: 8441 CADENZA LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00298991
Address
8441 CADENZA LN, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-14T16:21:36.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-19T16:40:43.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tYb8AAE
Lat Location
(32.80929495664365400,-96.68041490318710000)
26-00389626
Service Request Number: 26-00389626 • Address: 3314 WAKE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00389626
Address
3314 WAKE ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-01T11:43:46.000
Update Date
2026-09-04T13:11:15.000
Closed Date
2026-09-02T12:23:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002E7HcdAAF
Lat Location
(32.78156660667476000,-96.82912161232251000)
26-00257915
Service Request Number: 26-00257915 • Address: 7101 MERRIMAN PKWY, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
26-00257915
Address
7101 MERRIMAN PKWY, DALLAS, TX, 75231
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-07T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-06-13T09:26:43.000
Update Date
2026-07-04T05:40:08.000
Closed Date
2026-07-02T05:39:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vMBBZAA4
Lat Location
(32.87518489083334600,-96.74023772365591000)
23-00496621
Service Request Number: 23-00496621 • Address: 3110 CLAIBOURNE BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00496621
Address
3110 CLAIBOURNE BLVD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-11-03T23:59:00.000
Status
Closed
Created Date
2023-10-27T14:53:02.000
Update Date
2026-08-07T13:25:59.000
Closed Date
2023-10-30T15:16:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006YWQvAAO
Lat Location
(32.78036046147872000,-96.91080539666665000)
20-01110768
Service Request Number: 20-01110768 • Address: 3900 CAMBRIA BLVD, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
20-01110768
Address
3900 CAMBRIA BLVD, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-11T00:08:41.000
Update Date
2023-06-09T03:24:17.000
Closed Date
2020-11-11T02:05:11.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000blkk2AAA
Lat Location
(32.83330524742618000,-96.74673583758793000)
24-00320476
Service Request Number: 24-00320476 • Address: 1505 COVE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00320476
Address
1505 COVE DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-07-03T23:59:00.000
Status
Closed
Created Date
2024-07-02T11:13:22.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-07-02T16:36:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000008BuJaAAK
Lat Location
(32.71185793238774400,-96.80100237870249000)
21-00442993
Service Request Number: 21-00442993 • Address: 4911 SHADYWOOD LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-00442993
Address
4911 SHADYWOOD LN, DALLAS, TX, 75209
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2021-06-16T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:13:06.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T16:16:43.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA7OQAA0
Lat Location
(32.85927519657071000,-96.82698461646767000)
25-00278218
Service Request Number: 25-00278218 • Address: 10402 N CENTRAL EXPY NB, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00278218
Address
10402 N CENTRAL EXPY NB, DALLAS, TX, 75231
City Council District
13
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-14T18:59:00.000
Status
Closed
Created Date
2025-06-11T17:28:10.000
Update Date
2025-06-12T11:40:52.000
Closed Date
2025-06-12T11:40:43.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lYm0kAAC
Lat Location
(32.88783383055134000,-96.76957391889927000)
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