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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00549999
Service Request Number: 21-00549999 • Address: 1512 SEEGAR ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
21-00549999
Address
1512 SEEGAR ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-16T10:06:51.000
Update Date
2023-06-12T01:22:06.000
Closed Date
2021-06-24T08:23:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000n1acHAAQ
Lat Location
(32.76801704695068000,-96.78744051987883000)
24-00515498
Service Request Number: 24-00515498 • Address: 6037 TIMBER CREEK LN, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
24-00515498
Address
6037 TIMBER CREEK LN, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-31T18:59:00.000
Status
Closed
Created Date
2024-10-24T01:07:36.000
Update Date
2024-10-29T15:59:50.000
Closed Date
2024-10-29T15:59:49.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FSwjcAAD
Lat Location
(32.98001312555402400,-96.80026653012591000)
23-00442637
Service Request Number: 23-00442637 • Address: 9852 SAN LEA DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00442637
Address
9852 SAN LEA DR, DALLAS, TX, 75228
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-24T23:59:00.000
Status
Closed
Created Date
2023-09-23T12:07:06.000
Update Date
2023-09-24T11:36:23.000
Closed Date
2023-09-24T11:36:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006LaFmAAK
Lat Location
(32.82343015611310500,-96.66190852444760000)
26-00150799
Service Request Number: 26-00150799 • Address: 7319 BUCKNELL DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00150799
Address
7319 BUCKNELL DR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-11T12:04:43.000
Update Date
2026-04-14T16:42:58.000
Closed Date
2026-04-14T16:42:47.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hPt6TAAS
Lat Location
(32.84824611201742000,-96.74055409916213000)
22-00273323
Service Request Number: 22-00273323 • Address: 3515 UTAH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00273323
Address
3515 UTAH AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-06-30T23:59:00.000
Status
Closed
Created Date
2022-06-28T15:52:10.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-06-28T23:43:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002iyjVAAQ
Lat Location
(32.70151039035201000,-96.80971450367740000)
26-00423187
Service Request Number: 26-00423187 • Address: 535 W WHEATLAND RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00423187
Address
535 W WHEATLAND RD, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
Closed
Created Date
2026-09-23T13:44:17.000
Update Date
2026-10-02T06:09:01.000
Closed Date
2026-10-02T06:08:43.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00002JVJaIAAX
Lat Location
(32.64776725763673000,-96.83011995768861000)
26-00094335
Service Request Number: 26-00094335 • Address: 2411 PINEBLUFF DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00094335
Address
2411 PINEBLUFF DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:32:55.000
Update Date
2026-03-09T12:02:09.000
Closed Date
2026-03-09T12:02:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aaFD1AAM
Lat Location
(32.80511885034723500,-96.70542392412678000)
22-00388776
Service Request Number: 22-00388776 • Address: 4603 ELECTRA ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00388776
Address
4603 ELECTRA ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-09-07T08:56:35.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-09-07T11:07:34.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003UvcsAAC
Lat Location
(32.76024049628027000,-96.75004222559129000)
21-00020635
Service Request Number: 21-00020635 • Address: 2230 SUTTER ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00020635
Address
2230 SUTTER ST, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-01-09T00:59:00.000
Status
Closed
Created Date
2021-01-07T19:11:09.000
Update Date
2023-06-09T02:53:54.000
Closed Date
2021-01-07T19:11:09.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000ee3sVAAQ
Lat Location
(32.72049430367567000,-96.78839255345619000)
26-00092527
Service Request Number: 26-00092527 • Address: 4819 NEWMORE AVE, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00092527
Address
4819 NEWMORE AVE, DALLAS, TX, 75209
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-07T16:21:26.000
Update Date
2026-03-09T18:56:10.000
Closed Date
2026-03-09T18:56:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aNG3dAAG
Lat Location
(32.84956500206374000,-96.82804246486438000)
23-00233075
Service Request Number: 23-00233075 • Address: 6 RYDDINGTON PL, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00233075
Address
6 RYDDINGTON PL, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-31T23:59:00.000
Status
Closed
Created Date
2023-05-25T14:26:07.000
Update Date
2023-06-07T01:02:29.000
Closed Date
2023-05-30T07:57:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005fY00AAE
Lat Location
(32.92106443698763000,-96.78773531452930000)
22-00044316
Service Request Number: 22-00044316 • Address: N HOUSTON ST & PAYNE ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00044316
Address
N HOUSTON ST & PAYNE ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Knockdown - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-02-11T00:59:00.000
Status
Closed
Created Date
2022-02-04T10:44:50.000
Update Date
2026-08-07T14:28:25.000
Closed Date
2022-02-04T12:27:50.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001Kc88AAC
Lat Location
(32.79089308088954600,-96.80961286529872000)
26-00209741
Service Request Number: 26-00209741 • Address: 126 S TILLERY AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00209741
Address
126 S TILLERY AVE, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:51:29.000
Update Date
2026-05-16T01:24:57.000
Closed Date
2026-05-16T01:24:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pIUxqAAG
Lat Location
(32.74564817121366600,-96.91387917611883000)
23-00146556
Service Request Number: 23-00146556 • Address: 1526 EDD RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00146556
Address
1526 EDD RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-04-04T23:59:00.000
Status
Closed
Created Date
2023-04-01T10:11:42.000
Update Date
2023-06-07T01:37:41.000
Closed Date
2023-04-01T10:17:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005OK83AAG
Lat Location
(32.68455539165668000,-96.60202785256837000)
22-00195075
Service Request Number: 22-00195075 • Address: 4117 SUMMIT RIDGE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00195075
Address
4117 SUMMIT RIDGE DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-13T03:54:46.000
Update Date
2023-06-08T23:07:39.000
Closed Date
2022-06-08T11:58:08.000
Priority
Priority
Method Received Description
API
Unique Key
5008z00000293bAAAQ
Lat Location
(32.69455488187635000,-96.81691508752812000)
22-00257755
Service Request Number: 22-00257755 • Address: 4545 KUSHLA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00257755
Address
4545 KUSHLA AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-05T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:37:33.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-21T16:09:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckQLAAY
Lat Location
(32.68796594803543000,-96.80840496817713000)
26-00095111
Service Request Number: 26-00095111 • Address: 9026 GREENMOUND AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00095111
Address
9026 GREENMOUND AVE, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:07:44.000
Update Date
2026-03-09T16:07:49.000
Closed Date
2026-03-09T16:07:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001afmLCAAY
Lat Location
(32.75053799573519000,-96.66828136120075000)
23-00547517
Service Request Number: 23-00547517 • Address: 7234 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00547517
Address
7234 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-12-07T00:59:00.000
Status
Closed
Created Date
2023-12-02T14:02:04.000
Update Date
2023-12-06T09:20:53.000
Closed Date
2023-12-06T09:20:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006mL93AAE
Lat Location
(32.66034561906378000,-96.78342999756642000)
23-00323629
Service Request Number: 23-00323629 • Address: 6840 LA VISTA DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00323629
Address
6840 LA VISTA DR, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-21T23:59:00.000
Status
Closed
Created Date
2023-07-14T16:48:41.000
Update Date
2023-07-20T15:58:50.000
Closed Date
2023-07-20T15:58:50.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005vRlhAAE
Lat Location
(32.81148230521603000,-96.74294387742141000)
20-01068788
Service Request Number: 20-01068788 • Address: E LAKE HIGHLANDS DR & N BUCKNER BLVD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
20-01068788
Address
E LAKE HIGHLANDS DR & N BUCKNER BLVD, DALLAS, TX, 75218
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2020-11-18T00:59:00.000
Status
Closed
Created Date
2020-10-27T10:38:26.000
Update Date
2023-06-09T03:43:31.000
Closed Date
2020-10-27T14:46:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aVVThAAO
Lat Location
(32.84124182226516000,-96.70789128272177000)
22-00556923
Service Request Number: 22-00556923 • Address: 10235 HEDGEWAY DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00556923
Address
10235 HEDGEWAY DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-12-28T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:14:24.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-12-24T15:14:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000004Z58MAAS
Lat Location
(32.88535605057490000,-96.84885607208568000)
26-00277623
Service Request Number: 26-00277623 • Address: 3935 ROCHELLE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00277623
Address
3935 ROCHELLE DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-01T23:59:00.000
Status
Closed
Created Date
2026-06-24T23:08:39.000
Update Date
2026-06-28T17:23:08.000
Closed Date
2026-06-26T17:22:33.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001yDzCHAA0
Lat Location
(32.87455031157658000,-96.84959131512952000)
26-00400110
Service Request Number: 26-00400110 • Address: 6712 KENWELL ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
26-00400110
Address
6712 KENWELL ST, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-09T08:38:51.000
Update Date
2026-09-14T12:54:00.000
Closed Date
2026-09-14T12:53:59.000
Priority
Standard
Method Received Description
AI Camera Detection
Unique Key
500cs00002G5jyNAAR
Lat Location
(32.84000007320874000,-96.82727659635931000)
25-00226791
Service Request Number: 25-00226791 • Address: 8330 MOBERLY LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00226791
Address
8330 MOBERLY LN, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T14:19:33.000
Update Date
2025-05-27T11:36:25.000
Closed Date
2025-05-27T11:36:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hejfDAAQ
Lat Location
(32.77958538928332000,-96.67704021736220000)
22-00013727
Service Request Number: 22-00013727 • Address: 5705 GLEN FOREST LN, DALLAS, TX, 75241 • City Council District: 4
Service Request Number
22-00013727
Address
5705 GLEN FOREST LN, DALLAS, TX, 75241
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-11T16:33:03.000
Update Date
2023-06-08T23:28:43.000
Closed Date
2022-02-17T10:30:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000vKv67AAC
Lat Location
(32.67739681995145400,-96.82058518761350000)
25-00280639
Service Request Number: 25-00280639 • Address: 2612 L B J TEXPRESS EB, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
25-00280639
Address
2612 L B J TEXPRESS EB, DALLAS, TX, 75234
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-16T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-06-12T19:07:52.000
Update Date
2025-06-16T14:28:34.000
Closed Date
2025-06-16T14:28:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lkZW1AAM
Lat Location
(32.90863487294330000,-96.89179916808990000)
21-00532546
Service Request Number: 21-00532546 • Address: 1638 GILLAREL SPRINGS LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00532546
Address
1638 GILLAREL SPRINGS LN, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-18T23:59:00.000
Status
Closed
Created Date
2021-06-11T09:28:48.000
Update Date
2023-06-09T01:03:30.000
Closed Date
2021-06-15T09:09:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mzeBVAAY
Lat Location
(32.66837779510052500,-96.79434887103350000)
22-00529600
Service Request Number: 22-00529600 • Address: 4923 LELAND AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00529600
Address
4923 LELAND AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-12T00:59:00.000
Status
Closed
Created Date
2022-12-08T13:55:06.000
Update Date
2023-06-08T02:13:34.000
Closed Date
2022-12-15T17:15:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004O5iOAAS
Lat Location
(32.74990379240122000,-96.75742007430529000)
21-00150748
Service Request Number: 21-00150748 • Address: RICHMOND AVE & GREENVILLE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00150748
Address
RICHMOND AVE & GREENVILLE AVE, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-02-23T00:59:00.000
Status
Closed
Created Date
2021-02-19T00:10:06.000
Update Date
2023-06-09T02:13:37.000
Closed Date
2021-02-22T15:22:37.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000hBeHAAA0
Lat Location
(32.81632431876449000,-96.77019652404650000)
26-00144674
Service Request Number: 26-00144674 • Address: 7600 HUNNICUT RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00144674
Address
7600 HUNNICUT RD, DALLAS, TX, 75228
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-07T23:59:00.000
Status
Closed
Created Date
2026-04-08T09:50:37.000
Update Date
2026-04-14T11:59:09.000
Closed Date
2026-04-14T11:59:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001giqtSAAQ
Lat Location
(32.79292411950088000,-96.71224495317799000)
24-00320424
Service Request Number: 24-00320424 • Address: 6644 GASTON AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00320424
Address
6644 GASTON AVE, DALLAS, TX, 75214
City Council District
9
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-08-14T23:59:00.000
Status
Closed
Created Date
2024-07-02T11:00:46.000
Update Date
2024-07-09T15:12:07.000
Closed Date
2024-07-09T15:12:06.000
Outcome
Repair completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008Bsz0AAC
Lat Location
(32.81629983516639000,-96.74741025247970000)
26-00262859
Service Request Number: 26-00262859 • Address: 5200 BENTWOOD TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00262859
Address
5200 BENTWOOD TRL, DALLAS, TX, 75252
City Council District
12
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-09T23:59:00.000
Status
Closed
Created Date
2026-06-16T13:43:31.000
Update Date
2026-07-24T09:52:08.000
Closed Date
2026-07-22T09:51:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vxpYDAAY
Lat Location
(33.01191318471238000,-96.80401193442074000)
23-00071863
Service Request Number: 23-00071863 • Address: 1311 BRANCHWOOD PL, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
23-00071863
Address
1311 BRANCHWOOD PL, DALLAS, TX, 75215
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-02-24T00:59:00.000
Status
Closed
Created Date
2023-02-15T13:27:42.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-02-16T14:26:31.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AXKOAA4
Lat Location
(32.76915463605583000,-96.79600752486965000)
26-00094329
Service Request Number: 26-00094329 • Address: 8101 STONE RIVER RD, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
26-00094329
Address
8101 STONE RIVER RD, DALLAS, TX, 75231
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-04T11:15:54.000
Update Date
2026-03-09T11:31:41.000
Closed Date
2026-03-09T11:31:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aZhXuAAK
Lat Location
(32.88961085618045000,-96.73262048863917000)
23-00580532
Service Request Number: 23-00580532 • Address: 5731 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00580532
Address
5731 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-01-02T18:59:00.000
Status
Closed
Created Date
2023-12-28T11:00:52.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-01-01T12:06:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006wJzjAAE
Lat Location
(32.65843521545869500,-96.96452119714884000)
26-00348349
Service Request Number: 26-00348349 • Address: 8099 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00348349
Address
8099 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-08-08T23:59:00.000
Status
Closed
Created Date
2026-08-06T14:50:03.000
Update Date
2026-08-08T15:39:05.000
Closed Date
2026-08-06T15:38:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000027tTcFAAU
Lat Location
(32.81454760100003000,-96.72453948206297000)
21-00682675
Service Request Number: 21-00682675 • Address: 823 TIMBER DELL LN, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
21-00682675
Address
823 TIMBER DELL LN, DALLAS, TX, 75232
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-08-06T23:59:00.000
Status
Closed
Created Date
2021-07-23T16:15:16.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2021-07-26T09:07:20.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ooByVAAU
Lat Location
(32.67766856941099000,-96.83618461309626000)
26-00155551
Service Request Number: 26-00155551 • Address: 2721 LOCKHART AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00155551
Address
2721 LOCKHART AVE, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:33:53.000
Update Date
2026-04-14T21:58:11.000
Closed Date
2026-04-14T19:48:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hzeP3AAI
Lat Location
(32.81986337664469000,-96.66813311138354000)
23-00303280
Service Request Number: 23-00303280 • Address: 7500 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00303280
Address
7500 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:49:54.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2023-07-10T10:53:54.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rP1OAAU
Lat Location
(32.73418829533762400,-96.69265478087492000)
24-00501784
Service Request Number: 24-00501784 • Address: 5151 VILLAGE FAIR DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00501784
Address
5151 VILLAGE FAIR DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-16T09:53:33.000
Update Date
2024-10-25T14:37:42.000
Closed Date
2024-10-25T14:37:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000E69q9AAB
Lat Location
(32.69535272716650000,-96.82510698678078000)
26-00095362
Service Request Number: 26-00095362 • Address: 1923 RED CLOUD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00095362
Address
1923 RED CLOUD DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:31:45.000
Update Date
2026-03-09T18:46:12.000
Closed Date
2026-03-09T18:46:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ahCgiAAE
Lat Location
(32.74620650765012000,-96.65267915694890000)
26-00347005
Service Request Number: 26-00347005 • Address: 3203 MALLORY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00347005
Address
3203 MALLORY DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-05T22:07:25.000
Update Date
2026-08-08T08:15:08.000
Closed Date
2026-08-06T08:14:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027ioldAAA
Lat Location
(32.70690371621412000,-96.76321917429868000)
26-00199396
Service Request Number: 26-00199396 • Address: 2753 52ND ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00199396
Address
2753 52ND ST, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-11T23:59:00.000
Status
Closed
Created Date
2026-05-10T02:15:14.000
Update Date
2026-05-10T03:26:52.000
Closed Date
2026-05-10T03:26:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001o1DSXAA2
Lat Location
(32.69617016654140000,-96.77623603598160000)
26-00126703
Service Request Number: 26-00126703 • Address: 2323 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00126703
Address
2323 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-27T15:36:34.000
Update Date
2026-04-09T16:03:31.000
Closed Date
2026-04-09T16:03:31.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001eW7hxAAC
Lat Location
(32.80786150349192000,-96.82414991896802000)
26-00095194
Service Request Number: 26-00095194 • Address: 3100 VIA HELENA DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00095194
Address
3100 VIA HELENA DR, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:37:27.000
Update Date
2026-03-09T18:42:52.000
Closed Date
2026-03-09T18:42:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001afEGIAA2
Lat Location
(32.70802189623338000,-96.90467141983950000)
21-00730323
Service Request Number: 21-00730323 • Address: 6031 ORCHID LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
21-00730323
Address
6031 ORCHID LN, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-11T23:59:00.000
Status
Closed
Created Date
2021-08-07T14:23:20.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-12T09:59:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBu9JAAS
Lat Location
(32.89257091723444400,-96.80321494941802000)
23-00135625
Service Request Number: 23-00135625 • Address: 3206 GUS THOMASSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00135625
Address
3206 GUS THOMASSON RD, DALLAS, TX, 75228
City Council District
9
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-04-05T00:59:00.000
Status
Closed (Duplicate)
Created Date
2023-03-26T18:38:55.000
Update Date
2023-06-07T02:35:51.000
Closed Date
2023-04-04T09:22:18.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005MNjbAAG
Lat Location
(32.83462278501159000,-96.66193103591392000)
26-00263546
Service Request Number: 26-00263546 • Address: 11627 DESDEMONA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00263546
Address
11627 DESDEMONA DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-16T17:59:14.000
Update Date
2026-07-24T15:35:12.000
Closed Date
2026-07-22T14:48:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001w21VzAAI
Lat Location
(32.85277861505471000,-96.67631621292914000)
26-00093677
Service Request Number: 26-00093677 • Address: 1607 N GARRETT AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
26-00093677
Address
1607 N GARRETT AVE, DALLAS, TX, 75206
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Litter Cans - SAN
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-18T23:59:00.000
Status
Closed
Created Date
2026-03-09T03:40:37.000
Update Date
2026-03-09T08:45:34.000
Closed Date
2026-03-09T08:45:11.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aUvWfAAK
Lat Location
(32.80722600762713600,-96.77317283523081000)
21-00955813
Service Request Number: 21-00955813 • Address: MARKET CENTER BLVD & N STEMMONS FWY NB, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
21-00955813
Address
MARKET CENTER BLVD & N STEMMONS FWY NB, DALLAS, TX, 75207
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-24T01:59:00.000
Status
Closed
Created Date
2021-11-19T12:05:58.000
Update Date
2023-06-09T00:50:10.000
Closed Date
2021-11-20T11:02:00.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000tRb9jAAC
Lat Location
(32.80185785169510000,-96.82737066290738000)
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