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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00565641
Service Request Number: 25-00565641 • Address: 3433 MONTE CARLO ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00565641
Address
3433 MONTE CARLO ST, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-30T11:25:45.000
Update Date
2025-12-08T15:13:47.000
Closed Date
2025-12-08T15:13:47.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001GusYgAAJ
Lat Location
(32.70825473575661000,-96.84757510696733000)
24-00566217
Service Request Number: 24-00566217 • Address: 7243 LA SOBRINA DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00566217
Address
7243 LA SOBRINA DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-11-27T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-11-25T09:58:12.000
Update Date
2024-11-25T14:31:53.000
Closed Date
2024-11-25T14:31:49.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000KSCnVAAX
Lat Location
(32.96888506106200000,-96.78356062532545000)
26-00346981
Service Request Number: 26-00346981 • Address: 8526 WESTFIELD DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00346981
Address
8526 WESTFIELD DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-08T23:59:00.000
Status
Closed
Created Date
2026-08-05T21:27:32.000
Update Date
2026-08-08T15:46:17.000
Closed Date
2026-08-08T15:46:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027iZLCAA2
Lat Location
(32.89976674357419000,-96.75654357306816000)
26-00077377
Service Request Number: 26-00077377 • Address: 10923 CROMWELL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00077377
Address
10923 CROMWELL DR, DALLAS, TX, 75229
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-02-28T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:58:54.000
Update Date
2026-02-26T20:06:39.000
Closed Date
2026-02-26T20:06:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YRDWdAAP
Lat Location
(32.89718246007118600,-96.86243473403971000)
22-00020143
Service Request Number: 22-00020143 • Address: 6600 VICTORIA AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00020143
Address
6600 VICTORIA AVE, DALLAS, TX, 75209
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-01-20T00:59:00.000
Status
Closed
Created Date
2022-01-16T18:19:47.000
Update Date
2023-06-08T23:41:30.000
Closed Date
2022-01-16T23:23:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vLqneAAC
Lat Location
(32.83831972343955400,-96.83106130220662000)
21-00838245
Service Request Number: 21-00838245 • Address: 1031 KESSLER PKWY, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00838245
Address
1031 KESSLER PKWY, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-13T23:59:00.000
Status
Closed
Created Date
2021-09-12T03:56:56.000
Update Date
2023-06-09T00:10:05.000
Closed Date
2021-09-12T04:58:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000qwihSAAQ
Lat Location
(32.76532219005769500,-96.82984570526162000)
24-00211094
Service Request Number: 24-00211094 • Address: 2518 TOLOSA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00211094
Address
2518 TOLOSA DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-13T23:59:00.000
Status
Closed
Created Date
2024-05-06T16:41:14.000
Update Date
2024-05-09T09:01:40.000
Closed Date
2024-05-09T09:01:39.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007omuxAAA
Lat Location
(32.85141823436686000,-96.67041970726991000)
24-00532384
Service Request Number: 24-00532384 • Address: 6134 LAKESHORE DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00532384
Address
6134 LAKESHORE DR, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-03T17:06:52.000
Update Date
2024-12-03T18:26:28.000
Closed Date
2024-12-03T18:26:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000H9zaMAAR
Lat Location
(32.81899983232002400,-96.76054605889134000)
25-00201087
Service Request Number: 25-00201087 • Address: 2404 OAK DALE RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00201087
Address
2404 OAK DALE RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-31T23:59:00.000
Status
Closed
Created Date
2025-05-02T10:10:01.000
Update Date
2025-05-20T14:19:14.000
Closed Date
2025-05-20T14:19:03.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000fhVnMAAU
Lat Location
(32.67595030606912000,-96.78160732289096000)
24-00326737
Service Request Number: 24-00326737 • Address: 5311 ROCKY RIDGE RD, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00326737
Address
5311 ROCKY RIDGE RD, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-05T18:20:40.000
Update Date
2024-07-18T10:24:49.000
Closed Date
2024-07-18T10:24:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008DBh3AAG
Lat Location
(32.68109546835978600,-96.81948130225985000)
21-00549979
Service Request Number: 21-00549979 • Address: 17816 GLEN HEIGHTS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00549979
Address
17816 GLEN HEIGHTS DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-21T23:59:00.000
Status
Closed
Created Date
2021-06-16T10:04:41.000
Update Date
2023-06-12T01:22:06.000
Closed Date
2021-06-23T14:23:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000n1aD4AAI
Lat Location
(32.99252699924146000,-96.85734592831707000)
25-00034786
Service Request Number: 25-00034786 • Address: 9747 WHITEHURST DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00034786
Address
9747 WHITEHURST DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-04-07T23:59:00.000
Status
Closed
Created Date
2025-01-27T10:26:44.000
Update Date
2026-03-09T16:26:08.000
Closed Date
2026-03-09T16:26:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000RxvlwAAB
Lat Location
(32.90122759459260500,-96.72625000540721000)
21-00052959
Service Request Number: 21-00052959 • Address: APPIAN WAY & CEDAR OAKS BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00052959
Address
APPIAN WAY & CEDAR OAKS BLVD, DALLAS, TX, 75216
City Council District
4
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-02-03T00:59:00.000
Status
Closed
Created Date
2021-01-19T09:53:10.000
Update Date
2023-06-09T02:30:36.000
Closed Date
2021-01-22T18:24:21.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000eheSmAAI
Lat Location
(32.73129431626071600,-96.81893071196615000)
24-00535899
Service Request Number: 24-00535899 • Address: 4716 BARSTOW BLVD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
24-00535899
Address
4716 BARSTOW BLVD, DALLAS, TX, 75236
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-11-21T00:59:00.000
Status
Closed
Created Date
2024-11-05T14:25:59.000
Update Date
2024-11-07T18:35:18.000
Closed Date
2024-11-06T10:05:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000HXZZuAAP
Lat Location
(32.68128261496614000,-96.90119659220770000)
23-00235549
Service Request Number: 23-00235549 • Address: 2929 WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00235549
Address
2929 WYCLIFF AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-26T16:16:33.000
Update Date
2023-07-12T12:10:32.000
Closed Date
2023-07-12T12:10:31.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000005fw8GAAQ
Lat Location
(32.81275765487113500,-96.81638220400384000)
25-00105467
Service Request Number: 25-00105467 • Address: 8208 PARK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00105467
Address
8208 PARK LN, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:40:58.000
Update Date
2025-03-11T16:16:14.000
Closed Date
2025-03-11T15:30:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y3YrCAAV
Lat Location
(32.87152964388300000,-96.76455898800864000)
26-00324162
Service Request Number: 26-00324162 • Address: 330 NIMITZ DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00324162
Address
330 NIMITZ DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-03T23:59:00.000
Status
Closed
Created Date
2026-07-23T09:33:04.000
Update Date
2026-07-24T15:16:06.000
Closed Date
2026-07-24T15:16:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024YRwvAAG
Lat Location
(32.71143795326582000,-96.82636785474944000)
21-00492038
Service Request Number: 21-00492038 • Address: VIVIAN AVE & TENISON MEMORIAL RD, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
21-00492038
Address
VIVIAN AVE & TENISON MEMORIAL RD, DALLAS, TX, 75223
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-06-03T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-06-01T09:52:14.000
Update Date
2023-06-09T00:51:49.000
Closed Date
2021-06-02T15:31:11.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mhkNVAAY
Lat Location
(32.80564331047657600,-96.73651953709896000)
24-00320475
Service Request Number: 24-00320475 • Address: 900 OAK FOREST DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
24-00320475
Address
900 OAK FOREST DR, DALLAS, TX, 75232
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-02T11:12:55.000
Update Date
2024-07-03T16:41:05.000
Closed Date
2024-07-03T16:41:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008BuHOAA0
Lat Location
(32.69053021022874000,-96.83658783392362000)
24-00593419
Service Request Number: 24-00593419 • Address: 7300 TOPHILL LN, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00593419
Address
7300 TOPHILL LN, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2024-12-17T00:59:00.000
Status
Closed
Created Date
2024-12-15T06:51:57.000
Update Date
2024-12-15T07:34:38.000
Closed Date
2024-12-15T07:34:12.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Mt9qnAAB
Lat Location
(32.95265687006640600,-96.78328045533922000)
25-00227197
Service Request Number: 25-00227197 • Address: 3732 W NORTHWEST HWY, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00227197
Address
3732 W NORTHWEST HWY, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T16:08:53.000
Update Date
2025-05-17T14:25:32.000
Closed Date
2025-05-17T14:25:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hgM6bAAE
Lat Location
(32.86105591030092000,-96.85429706615970000)
24-00123318
Service Request Number: 24-00123318 • Address: 3432 KEYRIDGE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00123318
Address
3432 KEYRIDGE DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-03-19T23:59:00.000
Status
Closed
Created Date
2024-03-18T14:15:03.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-03-18T17:55:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007UhivAAC
Lat Location
(32.68286073768181400,-96.76347746957315000)
25-00227453
Service Request Number: 25-00227453 • Address: 10331 CROMWELL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00227453
Address
10331 CROMWELL DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T18:56:40.000
Update Date
2025-05-20T16:07:10.000
Closed Date
2025-05-20T16:07:09.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000hiMthAAE
Lat Location
(32.88671184692177000,-96.86264637845011000)
24-00256361
Service Request Number: 24-00256361 • Address: 4655 N CENTRAL EXPY SB, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
24-00256361
Address
4655 N CENTRAL EXPY SB, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-01T18:59:00.000
Status
Closed
Created Date
2024-05-30T13:55:07.000
Update Date
2024-05-30T15:48:46.000
Closed Date
2024-05-30T15:48:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000007y8ONAAY
Lat Location
(32.82320193785777500,-96.78563527773005000)
21-00310520
Service Request Number: 21-00310520 • Address: 12619 RIALTO DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00310520
Address
12619 RIALTO DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-07T13:30:35.000
Update Date
2023-06-09T01:57:56.000
Closed Date
2021-04-07T14:51:41.000
Priority
Priority
Method Received Description
Proactive
Unique Key
500t000000jwUgLAAU
Lat Location
(32.92074310115974000,-96.75922086326620000)
24-00256362
Service Request Number: 24-00256362 • Address: 6025 N JIM MILLER RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00256362
Address
6025 N JIM MILLER RD, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-06T23:59:00.000
Status
Closed
Created Date
2024-05-30T13:55:11.000
Update Date
2024-06-06T06:58:38.000
Closed Date
2024-06-06T06:58:38.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007y8baAAA
Lat Location
(32.79917234226997000,-96.69977798801636000)
22-00463800
Service Request Number: 22-00463800 • Address: 5214 VANDERBILT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00463800
Address
5214 VANDERBILT AVE, DALLAS, TX, 75206
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-26T23:59:00.000
Status
Closed
Created Date
2022-10-23T19:22:21.000
Update Date
2023-06-08T02:49:50.000
Closed Date
2022-10-23T19:31:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003unrRAAQ
Lat Location
(32.82435846077847000,-96.78198698647616000)
25-00085008
Service Request Number: 25-00085008 • Address: 8747 UKIAH DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00085008
Address
8747 UKIAH DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-07T00:59:00.000
Status
Closed
Created Date
2025-02-27T09:27:17.000
Update Date
2025-03-03T18:04:12.000
Closed Date
2025-03-03T18:04:12.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WNoL6AAL
Lat Location
(32.75801114795756000,-96.67080036337778000)
26-00342205
Service Request Number: 26-00342205 • Address: 19017 TUPELO LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00342205
Address
19017 TUPELO LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-03T15:04:29.000
Update Date
2026-08-08T10:37:46.000
Closed Date
2026-08-06T10:14:55.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002712U9AAI
Lat Location
(33.01136864295541000,-96.86172035663360000)
20-01106693
Service Request Number: 20-01106693 • Address: 8502 BAUMGARTEN DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
20-01106693
Address
8502 BAUMGARTEN DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-09T20:04:26.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-12-10T16:30:35.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000blT8SAAU
Lat Location
(32.80232025449386400,-96.69594380521033000)
23-00565377
Service Request Number: 23-00565377 • Address: VOSS RD & TRINITY MILLS RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00565377
Address
VOSS RD & TRINITY MILLS RD, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-03T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-12-15T08:42:27.000
Update Date
2023-12-15T09:31:46.000
Closed Date
2023-12-15T09:31:43.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000006re4XAAQ
Lat Location
(32.98772844674060400,-96.83897520693819000)
22-00377931
Service Request Number: 22-00377931 • Address: 2630 CAMEL CT, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00377931
Address
2630 CAMEL CT, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-31T14:49:51.000
Update Date
2023-06-08T03:03:42.000
Closed Date
2022-09-12T11:25:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003RCbHAAW
Lat Location
(32.67497540785445400,-96.77768995394177000)
26-00094667
Service Request Number: 26-00094667 • Address: 11033 MCCREE RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00094667
Address
11033 MCCREE RD, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:26:52.000
Update Date
2026-03-09T15:18:19.000
Closed Date
2026-03-09T15:18:18.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001abrszAAA
Lat Location
(32.87475762172919000,-96.69211948944562000)
26-00055663
Service Request Number: 26-00055663 • Address: 4223 SHORECREST DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00055663
Address
4223 SHORECREST DR, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-27T00:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-11T17:25:59.000
Update Date
2026-02-12T08:10:52.000
Closed Date
2026-02-12T08:10:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001VZ2ZFAA1
Lat Location
(32.85858144755414000,-96.84015114730832000)
26-00087677
Service Request Number: 26-00087677 • Address: 6033 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00087677
Address
6033 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
13
Department
Water Utilities
Service Request Type
Creek/Culvert Maintenance -DWU
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-05-28T23:59:00.000
Status
Closed
Created Date
2026-03-04T17:00:43.000
Update Date
2026-03-09T07:13:39.000
Closed Date
2026-03-09T07:13:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZlhODAAZ
Lat Location
(32.86435149710198000,-96.75974924015642000)
24-00259529
Service Request Number: 24-00259529 • Address: 2344 LUCAS DR, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
24-00259529
Address
2344 LUCAS DR, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-03T18:59:00.000
Status
Closed
Created Date
2024-05-31T15:51:40.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-06-01T10:07:57.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007yhebAAA
Lat Location
(32.80935344961275000,-96.82479206891492000)
26-00095435
Service Request Number: 26-00095435 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00095435
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-09T19:53:33.000
Update Date
2026-03-09T19:57:54.000
Closed Date
2026-03-09T19:57:29.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aipcgAAA
Lat Location
(32.77470429805769000,-96.70558454400688000)
26-00091862
Service Request Number: 26-00091862 • Address: 4339 NORTHCREST RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00091862
Address
4339 NORTHCREST RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T21:08:24.000
Update Date
2026-03-09T15:25:40.000
Closed Date
2026-03-09T15:25:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aIgjVAAS
Lat Location
(32.88257345314977000,-96.83571660726338000)
26-00087257
Service Request Number: 26-00087257 • Address: 8357 SAN CRISTOBAL DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00087257
Address
8357 SAN CRISTOBAL DR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:54:31.000
Update Date
2026-03-09T09:03:50.000
Closed Date
2026-03-09T08:32:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZiBhTAAV
Lat Location
(32.81199172674153000,-96.71128259836047000)
24-00492158
Service Request Number: 24-00492158 • Address: 2523 CLUB TERRACE DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
24-00492158
Address
2523 CLUB TERRACE DR, DALLAS, TX, 75237
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-01-11T00:59:00.000
Status
Closed
Created Date
2024-10-10T08:30:51.000
Update Date
2024-11-07T18:33:13.000
Closed Date
2024-11-05T17:01:19.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxU6PAAV
Lat Location
(32.66921013368486000,-96.86041937830892000)
26-00127077
Service Request Number: 26-00127077 • Address: 343 N MURDEAUX LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00127077
Address
343 N MURDEAUX LN, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-30T23:59:00.000
Status
Closed
Created Date
2026-03-27T19:33:05.000
Update Date
2026-03-27T23:34:47.000
Closed Date
2026-03-27T23:34:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001eYZgXAAW
Lat Location
(32.71669450911425500,-96.69314462887014000)
25-00041573
Service Request Number: 25-00041573 • Address: 1317 CEDAR HAVEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00041573
Address
1317 CEDAR HAVEN AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-14T00:59:00.000
Status
Closed
Created Date
2025-01-30T13:00:05.000
Update Date
2025-02-03T12:03:33.000
Closed Date
2025-02-03T12:03:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SUiTOAA1
Lat Location
(32.73293664610532000,-96.80696752302840000)
25-00157475
Service Request Number: 25-00157475 • Address: 2125 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00157475
Address
2125 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-04-11T18:59:00.000
Status
Closed
Created Date
2025-04-09T00:20:17.000
Update Date
2025-04-09T21:29:04.000
Closed Date
2025-04-09T21:28:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cGAbqAAG
Lat Location
(32.71859408148425500,-96.78808407431850000)
22-00136699
Service Request Number: 22-00136699 • Address: 2226 LAWRENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00136699
Address
2226 LAWRENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-04-11T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:28:51.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-04-10T09:37:03.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001mh2aAAA
Lat Location
(32.74926242470845500,-96.75953223559243000)
26-00343942
Service Request Number: 26-00343942 • Address: JADE DR & BROOK VALLEY LN, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00343942
Address
JADE DR & BROOK VALLEY LN, DALLAS, TX, 75232
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-08-04T12:22:03.000
Update Date
2026-08-08T11:13:58.000
Closed Date
2026-08-06T11:12:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027Dj3vAAC
Lat Location
(32.68249530660574500,-96.84069456058161000)
21-00022751
Service Request Number: 21-00022751 • Address: 1226 VERMONT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00022751
Address
1226 VERMONT AVE, DALLAS, TX, 75216
City Council District
4
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-02-08T00:59:00.000
Status
Closed
Created Date
2021-01-08T13:34:25.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-01-15T14:26:24.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000eeIgUAAU
Lat Location
(32.72702441192761000,-96.80631214980784000)
21-00192777
Service Request Number: 21-00192777 • Address: 2828 CARPENTER AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00192777
Address
2828 CARPENTER AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-03T18:14:19.000
Update Date
2023-06-09T02:10:32.000
Closed Date
2021-03-04T11:38:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hnsraAAA
Lat Location
(32.75864158257933000,-96.75519168812187000)
24-00387472
Service Request Number: 24-00387472 • Address: 309 N MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00387472
Address
309 N MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-12T18:59:00.000
Status
Closed
Created Date
2024-08-09T15:10:19.000
Update Date
2024-08-09T15:27:36.000
Closed Date
2024-08-09T15:27:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs0000041LpmAAE
Lat Location
(32.74747317273813000,-96.84671235638004000)
22-00257790
Service Request Number: 22-00257790 • Address: 3440 TERRELL ST, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
22-00257790
Address
3440 TERRELL ST, DALLAS, TX, 75223
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-21T23:59:00.000
Status
Closed
Created Date
2022-06-18T00:33:12.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-18T17:23:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002cl60AAA
Lat Location
(32.78128787277168000,-96.73684593779916000)
22-00251712
Service Request Number: 22-00251712 • Address: 6812 MIDCREST DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
22-00251712
Address
6812 MIDCREST DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-17T23:59:00.000
Status
Closed
Created Date
2022-06-14T17:50:19.000
Update Date
2023-06-08T23:19:04.000
Closed Date
2022-06-17T15:40:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002Si4gAAC
Lat Location
(32.94702320542814000,-96.78825546707677000)
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