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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00112172
Service Request Number: 24-00112172 • Address: 5701 WINDMIER CIR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00112172
Address
5701 WINDMIER CIR, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-11T16:34:15.000
Update Date
2024-04-18T09:42:18.000
Closed Date
2024-04-18T09:42:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007Rw0bAAC
Lat Location
(32.99888771914019000,-96.81017260173343000)
23-00045400
Service Request Number: 23-00045400 • Address: 1238 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00045400
Address
1238 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-01-29T00:59:00.000
Status
Closed
Created Date
2023-01-27T11:35:47.000
Update Date
2023-06-07T01:43:17.000
Closed Date
2023-02-07T12:44:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004xD1IAAU
Lat Location
(32.73423503031478000,-96.80532082836433000)
22-00072585
Service Request Number: 22-00072585 • Address: 6200 TREMONT ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00072585
Address
6200 TREMONT ST, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-03T00:59:00.000
Status
Closed
Created Date
2022-02-26T09:41:48.000
Update Date
2023-06-08T23:36:25.000
Closed Date
2022-02-26T10:24:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001S9ERAA0
Lat Location
(32.80936458296077500,-96.75147040532951000)
23-00000820
Service Request Number: 23-00000820 • Address: 420 S BRISCOE BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00000820
Address
420 S BRISCOE BLVD, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-06T01:59:00.000
Status
Closed
Created Date
2023-01-02T11:22:44.000
Update Date
2023-06-07T02:53:37.000
Closed Date
2023-01-05T17:11:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004eJ77AAE
Lat Location
(32.74201813392300000,-96.86534960543293000)
20-01106681
Service Request Number: 20-01106681 • Address: 3811 E KIEST BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
20-01106681
Address
3811 E KIEST BLVD, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-09T19:54:30.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-12T10:30:54.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000blT4kAAE
Lat Location
(32.73843887072184000,-96.78833123159939000)
25-00407205
Service Request Number: 25-00407205 • Address: 1210 N COCKRELL HILL RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00407205
Address
1210 N COCKRELL HILL RD, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-08-23T23:59:00.000
Status
Closed
Created Date
2025-08-22T12:29:19.000
Update Date
2025-08-22T14:27:18.000
Closed Date
2025-08-22T14:27:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000xWxuJAAS
Lat Location
(32.75392540151182000,-96.89256518379050000)
23-00517932
Service Request Number: 23-00517932 • Address: FERNALD AVE & VALLEY SPRING DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00517932
Address
FERNALD AVE & VALLEY SPRING DR, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-11-29T00:59:00.000
Status
Closed
Created Date
2023-11-10T14:32:04.000
Update Date
2026-08-07T13:04:04.000
Closed Date
2023-11-15T16:24:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006dxSxAAI
Lat Location
(32.85757344143664000,-96.70005375589723000)
26-00076243
Service Request Number: 26-00076243 • Address: 9619 GREENVILLE AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00076243
Address
9619 GREENVILLE AVE, DALLAS, TX, 75243
City Council District
10
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-25T16:00:46.000
Update Date
2026-03-09T14:01:26.000
Closed Date
2026-03-09T14:01:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YJc3tAAD
Lat Location
(32.90642592775489600,-96.74818200766900000)
24-00026971
Service Request Number: 24-00026971 • Address: HOLLY HILL DR & PHOENIX DR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00026971
Address
HOLLY HILL DR & PHOENIX DR, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-01-24T00:59:00.000
Status
Closed
Created Date
2024-01-19T08:49:37.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-01-20T13:53:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000075QQ1AAM
Lat Location
(32.87568704834065000,-96.75882773313359000)
25-00226749
Service Request Number: 25-00226749 • Address: 4888 RIDGESIDE DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
25-00226749
Address
4888 RIDGESIDE DR, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T14:10:51.000
Update Date
2025-05-19T15:05:15.000
Closed Date
2025-05-19T14:19:39.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000heoJtAAI
Lat Location
(32.91503949694685400,-96.82395785959406000)
24-00492085
Service Request Number: 24-00492085 • Address: 3230 CRIDELLE PL, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00492085
Address
3230 CRIDELLE PL, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-10-11T18:59:00.000
Status
Closed
Created Date
2024-10-10T07:53:19.000
Update Date
2024-10-10T07:53:26.000
Closed Date
2024-10-10T07:53:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwm3lAAB
Lat Location
(32.86093344924723000,-96.86536131917190000)
25-00004128
Service Request Number: 25-00004128 • Address: 4706 CHILTON DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00004128
Address
4706 CHILTON DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-01-07T18:59:00.000
Status
Closed
Created Date
2025-01-03T22:37:49.000
Update Date
2025-01-04T14:41:17.000
Closed Date
2025-01-04T14:41:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000P1gtFAAR
Lat Location
(32.78200522245677500,-96.71224185999043000)
24-00371455
Service Request Number: 24-00371455 • Address: 5640 MATALEE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00371455
Address
5640 MATALEE AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-07T18:59:00.000
Status
Closed
Created Date
2024-07-31T17:55:12.000
Update Date
2024-08-01T10:28:03.000
Closed Date
2024-08-01T10:28:02.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000002rH4tAAE
Lat Location
(32.83254416030452000,-96.77069893993962000)
23-00239938
Service Request Number: 23-00239938 • Address: 2140 S ST AUGUSTINE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00239938
Address
2140 S ST AUGUSTINE DR, DALLAS, TX, 75217
City Council District
8
Department
Planning & Development Department
Service Request Type
Building Permits Violation - DEV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-06-13T23:59:00.000
Status
Closed
Created Date
2023-05-30T14:50:45.000
Update Date
2023-06-07T01:04:51.000
Closed Date
2023-05-31T14:18:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005gdoJAAQ
Lat Location
(32.67515272485770000,-96.65619467089711000)
23-00483993
Service Request Number: 23-00483993 • Address: 5802 KENWOOD AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00483993
Address
5802 KENWOOD AVE, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-11-02T23:59:00.000
Status
Closed
Created Date
2023-10-19T15:10:35.000
Update Date
2023-11-01T10:54:02.000
Closed Date
2023-11-01T10:54:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Email
Unique Key
5008z000006VOvHAAW
Lat Location
(32.83309773318896400,-96.76782814224790000)
24-00083929
Service Request Number: 24-00083929 • Address: 3838 MT WASHINGTON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00083929
Address
3838 MT WASHINGTON ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-29T19:59:00.000
Status
Closed
Created Date
2024-02-22T11:54:15.000
Update Date
2024-02-23T16:58:08.000
Closed Date
2024-02-23T16:58:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000007JTc4AAG
Lat Location
(32.74331886993242000,-96.88163592580099000)
21-00790816
Service Request Number: 21-00790816 • Address: 1015 E WHEATLAND RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00790816
Address
1015 E WHEATLAND RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-26T14:06:09.000
Update Date
2023-06-09T00:19:18.000
Closed Date
2021-08-31T15:45:30.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000qUX40AAG
Lat Location
(32.64788658268937000,-96.80878781631728000)
25-00430987
Service Request Number: 25-00430987 • Address: 3101 DAWES DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00430987
Address
3101 DAWES DR, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-09T23:59:00.000
Status
Closed
Created Date
2025-09-05T16:40:47.000
Update Date
2025-09-06T19:01:16.000
Closed Date
2025-09-06T19:00:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000zntD8AAI
Lat Location
(32.72730720217449000,-96.87207293296217000)
26-00155064
Service Request Number: 26-00155064 • Address: 518 S EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00155064
Address
518 S EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T10:53:10.000
Update Date
2026-04-14T15:42:12.000
Closed Date
2026-04-14T15:42:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001hvRS4AAM
Lat Location
(32.74107340554883000,-96.84402992765712000)
25-00096000
Service Request Number: 25-00096000 • Address: 2024 CLARENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00096000
Address
2024 CLARENCE ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-04T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-03-03T14:58:38.000
Update Date
2025-03-05T11:34:29.000
Closed Date
2025-03-05T11:34:27.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000XI050AAD
Lat Location
(32.76737929789064000,-96.77909374428832000)
26-00232691
Service Request Number: 26-00232691 • Address: 7239 BAYBERRY LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00232691
Address
7239 BAYBERRY LN, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-05-29T19:56:19.000
Update Date
2026-06-03T13:57:50.000
Closed Date
2026-06-03T13:29:29.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001s7bWHAAY
Lat Location
(32.64440367575782000,-96.94650640677182000)
23-00044139
Service Request Number: 23-00044139 • Address: 4222 ROSELAND AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
23-00044139
Address
4222 ROSELAND AVE, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-10T01:59:00.000
Status
Closed
Created Date
2023-01-26T16:37:58.000
Update Date
2023-06-07T02:43:04.000
Closed Date
2023-02-13T13:34:12.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004wb3dAAA
Lat Location
(32.80122930939078400,-96.78387801091708000)
22-00556942
Service Request Number: 22-00556942 • Address: 3630 FOREST LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00556942
Address
3630 FOREST LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:33:35.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-24T10:47:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004Z5HyAAK
Lat Location
(32.90937243802743000,-96.85736366966893000)
22-00424814
Service Request Number: 22-00424814 • Address: 2965 W PENTAGON PKWY, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00424814
Address
2965 W PENTAGON PKWY, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-27T16:53:24.000
Update Date
2023-06-08T02:35:39.000
Closed Date
2022-09-29T09:05:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003geZ6AAI
Lat Location
(32.70575399111533000,-96.86887688107505000)
26-00324162
Service Request Number: 26-00324162 • Address: 330 NIMITZ DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00324162
Address
330 NIMITZ DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-03T23:59:00.000
Status
Closed
Created Date
2026-07-23T09:33:04.000
Update Date
2026-07-24T15:16:06.000
Closed Date
2026-07-24T15:16:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024YRwvAAG
Lat Location
(32.71143795326582000,-96.82636785474944000)
25-00105470
Service Request Number: 25-00105470 • Address: 6002 CHIPPEWA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00105470
Address
6002 CHIPPEWA DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-21T16:42:05.000
Status
Closed
Created Date
2025-03-10T16:42:05.000
Update Date
2025-04-04T09:16:53.000
Closed Date
2025-04-04T09:16:53.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000Y44KnAAJ
Lat Location
(32.76739506319833600,-96.91709930313786000)
24-00435828
Service Request Number: 24-00435828 • Address: 816 HARTER RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00435828
Address
816 HARTER RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-08T11:38:58.000
Update Date
2024-09-10T07:45:45.000
Closed Date
2024-09-10T07:45:45.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000007neIrAAI
Lat Location
(32.84557874639200000,-96.70916507627119000)
26-00436786
Service Request Number: 26-00436786 • Address: 1425 S ST AUGUSTINE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00436786
Address
1425 S ST AUGUSTINE DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
New
Created Date
2026-10-02T12:50:39.000
Update Date
2026-10-02T12:50:46.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LslHnAAJ
Lat Location
(32.68772621112619000,-96.65736500660071000)
26-00092580
Service Request Number: 26-00092580 • Address: AUDELIA RD & WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00092580
Address
AUDELIA RD & WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T17:17:03.000
Update Date
2026-03-09T07:48:50.000
Closed Date
2026-03-09T07:48:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aNOR0AAO
Lat Location
(32.87898660507906400,-96.71798332579735000)
21-00266947
Service Request Number: 21-00266947 • Address: LOVING AVE & CORONADO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00266947
Address
LOVING AVE & CORONADO AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-29T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-03-25T12:32:27.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T13:41:52.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000jCgwtAAC
Lat Location
(32.81137928933452500,-96.73572891608796000)
21-00790880
Service Request Number: 21-00790880 • Address: 4224 FIREBRICK LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00790880
Address
4224 FIREBRICK LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-26T14:18:54.000
Update Date
2023-06-09T00:19:18.000
Closed Date
2021-08-29T12:41:58.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000qUkaHAAS
Lat Location
(32.99876128531264000,-96.83801360785556000)
21-00532631
Service Request Number: 21-00532631 • Address: 1235 RIDGEWOOD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00532631
Address
1235 RIDGEWOOD DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-11T09:38:42.000
Update Date
2023-06-09T01:03:32.000
Closed Date
2021-06-22T11:43:40.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000mzeZdAAI
Lat Location
(32.73316562892737000,-96.70205370907627000)
26-00087262
Service Request Number: 26-00087262 • Address: 8314 SAN CRISTOBAL DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00087262
Address
8314 SAN CRISTOBAL DR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:56:18.000
Update Date
2026-03-09T09:03:48.000
Closed Date
2026-03-09T08:47:01.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjCtCAAV
Lat Location
(32.81105012727671000,-96.71214707542160000)
21-00760762
Service Request Number: 21-00760762 • Address: 2318 VOLGA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00760762
Address
2318 VOLGA AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-08-24T23:59:00.000
Status
Closed
Created Date
2021-08-17T14:13:17.000
Update Date
2023-06-09T00:21:07.000
Closed Date
2021-08-23T08:51:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pwXZWAA2
Lat Location
(32.70437187428887400,-96.79011220845025000)
26-00342733
Service Request Number: 26-00342733 • Address: 6123 JEANE ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00342733
Address
6123 JEANE ST, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-03T21:04:21.000
Update Date
2026-08-08T11:14:14.000
Closed Date
2026-08-06T11:13:46.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002766qTAAQ
Lat Location
(32.72722809335300600,-96.71716641258219000)
26-00220891
Service Request Number: 26-00220891 • Address: 1320 CEDAR OAKS BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00220891
Address
1320 CEDAR OAKS BLVD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-05-22T11:20:04.000
Update Date
2026-06-03T14:06:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001qfW8qAAE
Lat Location
(32.73273021915824000,-96.81878090809845000)
26-00436160
Service Request Number: 26-00436160 • Address: 10207 TIMBER TRAIL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00436160
Address
10207 TIMBER TRAIL DR, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-19T23:59:00.000
Status
In Progress
Created Date
2026-10-02T08:48:48.000
Update Date
2026-10-02T11:16:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002Ln1idAAB
Lat Location
(32.88523326903175000,-96.85950900397206000)
26-00286763
Service Request Number: 26-00286763 • Address: 3002 ST NICHOLAS DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00286763
Address
3002 ST NICHOLAS DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-06-30T11:01:26.000
Update Date
2026-07-04T09:38:08.000
Closed Date
2026-07-02T09:36:56.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001zNI3pAAG
Lat Location
(32.71024935934690000,-96.87268148123393000)
26-00085569
Service Request Number: 26-00085569 • Address: 4185 BUENA VISTA ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00085569
Address
4185 BUENA VISTA ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Scooter/Bike Shared Dockless Vehicle - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-03-03T16:23:36.000
Update Date
2026-03-09T13:46:38.000
Closed Date
2026-03-09T13:46:21.000
Outcome
Request Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZUxQzAAL
Lat Location
(32.81724803141490600,-96.79511350039628000)
25-00328909
Service Request Number: 25-00328909 • Address: 8142 VALLEY GLEN DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00328909
Address
8142 VALLEY GLEN DR, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-23T23:59:00.000
Status
Closed
Created Date
2025-07-09T13:51:14.000
Update Date
2025-07-24T09:49:03.000
Closed Date
2025-07-24T09:49:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000piqomAAA
Lat Location
(32.80627479756017000,-96.71255026634037000)
25-00396138
Service Request Number: 25-00396138 • Address: 1704 HOUGHTON RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00396138
Address
1704 HOUGHTON RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-22T23:59:00.000
Status
Closed
Created Date
2025-08-16T10:00:24.000
Update Date
2025-08-22T17:34:00.000
Closed Date
2025-08-22T17:34:00.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWmT8AAK
Lat Location
(32.74160671408423400,-96.69398682438218000)
26-00094340
Service Request Number: 26-00094340 • Address: 5330 BENT TREE FOREST DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00094340
Address
5330 BENT TREE FOREST DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T11:34:08.000
Update Date
2026-03-09T12:22:11.000
Closed Date
2026-03-09T11:35:56.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001aaV6TAAU
Lat Location
(32.96506102876181000,-96.81631783394299000)
22-00382360
Service Request Number: 22-00382360 • Address: 7823 LA MANGA DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00382360
Address
7823 LA MANGA DR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-02T19:38:47.000
Update Date
2023-06-08T02:45:37.000
Closed Date
2022-09-03T18:42:19.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000003SuiBAAS
Lat Location
(32.97051827277433000,-96.77157201060847000)
21-00916989
Service Request Number: 21-00916989 • Address: 6864 BRIERFIELD CIR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
21-00916989
Address
6864 BRIERFIELD CIR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-26T23:59:00.000
Status
Closed
Created Date
2021-10-21T21:41:23.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-27T23:49:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000somtuAAA
Lat Location
(32.66530849580074000,-96.82687917439605000)
24-00112198
Service Request Number: 24-00112198 • Address: 1716 WINDCHIME DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00112198
Address
1716 WINDCHIME DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-03-12T23:59:00.000
Status
Closed
Created Date
2024-03-11T16:45:16.000
Update Date
2026-08-07T13:53:56.000
Closed Date
2024-03-11T21:28:31.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Proactive
Unique Key
5008z000007RwQwAAK
Lat Location
(32.69281704003945000,-96.84951316310493000)
25-00153174
Service Request Number: 25-00153174 • Address: E WHEATLAND RD & BUFORD DR, DALLAS, TX, 75241 • Department: Dallas Animal Services
Service Request Number
25-00153174
Address
E WHEATLAND RD & BUFORD DR, DALLAS, TX, 75241
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-04-09T23:59:00.000
Status
Closed
Created Date
2025-04-07T06:13:18.000
Update Date
2025-04-07T06:58:29.000
Closed Date
2025-04-07T06:58:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000bvBXiAAM
Lat Location
(32.64773520417191600,-96.81330849545257000)
23-00044166
Service Request Number: 23-00044166 • Address: 100 S RAVINIA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00044166
Address
100 S RAVINIA DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-26T16:45:41.000
Update Date
2023-06-07T02:43:04.000
Closed Date
2023-01-26T17:46:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004wbgQAAQ
Lat Location
(32.74532482316550000,-96.86980890532836000)
25-00430125
Service Request Number: 25-00430125 • Address: 6818 FISHER RD, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00430125
Address
6818 FISHER RD, DALLAS, TX, 75214
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-09-26T18:59:00.000
Status
Closed
Created Date
2025-09-05T10:57:13.000
Update Date
2025-09-22T14:01:48.000
Closed Date
2025-09-22T14:01:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000ziEx1AAE
Lat Location
(32.84742606206702000,-96.74296106094216000)
20-01226765
Service Request Number: 20-01226765 • Address: 6012 TWIN COVES, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
20-01226765
Address
6012 TWIN COVES, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-12-30T00:59:00.000
Status
Closed
Created Date
2020-12-23T08:50:43.000
Update Date
2023-06-09T03:00:26.000
Closed Date
2020-12-23T12:16:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000dy7IeAAI
Lat Location
(32.97126469040692000,-96.80054477338920000)
25-00185166
Service Request Number: 25-00185166 • Address: 3509 REESE DR, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00185166
Address
3509 REESE DR, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-01T18:59:00.000
Status
Closed
Created Date
2025-04-23T21:51:30.000
Update Date
2025-05-01T14:40:26.000
Closed Date
2025-05-01T14:40:25.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRIt8AAG
Lat Location
(32.75956539871949500,-96.74229919094280000)
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