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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00569842
Service Request Number: 21-00569842 • Address: 2711 OAK BEND LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00569842
Address
2711 OAK BEND LN, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-28T23:59:00.000
Status
Closed
Created Date
2021-06-21T17:03:01.000
Update Date
2023-06-12T01:05:43.000
Closed Date
2021-07-02T13:24:39.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000nOclbAAC
Lat Location
(32.75718347947539400,-96.64157456113867000)
26-00265542
Service Request Number: 26-00265542 • Address: 252 BISSONET AVE, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00265542
Address
252 BISSONET AVE, DALLAS, TX, 75217
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-18T23:59:00.000
Status
Closed
Created Date
2026-06-17T17:47:33.000
Update Date
2026-06-18T08:27:43.000
Closed Date
2026-06-18T08:27:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wI9m6AAC
Lat Location
(32.71639067287754400,-96.70146112594173000)
24-00519625
Service Request Number: 24-00519625 • Address: 2526 GLOBE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00519625
Address
2526 GLOBE AVE, DALLAS, TX, 75228
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed
Created Date
2024-10-26T07:18:56.000
Update Date
2024-11-15T13:19:41.000
Closed Date
2024-11-15T13:19:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FrLQfAAN
Lat Location
(32.81497982624594000,-96.67260282938060000)
26-00338909
Service Request Number: 26-00338909 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00338909
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-07-31T17:21:50.000
Update Date
2026-08-08T14:46:09.000
Closed Date
2026-08-06T13:59:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026VUa5AAG
Lat Location
(32.77496312625581000,-96.70546161859299000)
21-00914341
Service Request Number: 21-00914341 • Address: 1806 IDAHO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00914341
Address
1806 IDAHO AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-20T14:03:57.000
Update Date
2023-06-09T00:15:11.000
Closed Date
2021-11-01T11:28:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000so2zQAAQ
Lat Location
(32.72617812618743000,-96.81183443245028000)
26-00153438
Service Request Number: 26-00153438 • Address: 5605 FOX HILL LN, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00153438
Address
5605 FOX HILL LN, DALLAS, TX, 75232
City Council District
4
Department
Code Compliance
Service Request Type
Boarding Home Complaint - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-16T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:31:54.000
Update Date
2026-04-14T13:44:29.000
Closed Date
2026-04-14T13:44:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hjcmFAAQ
Lat Location
(32.67823261388486000,-96.83946647276755000)
25-00546918
Service Request Number: 25-00546918 • Address: 5550 SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00546918
Address
5550 SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-14T15:42:34.000
Update Date
2025-11-16T15:52:34.000
Closed Date
2025-11-16T15:52:34.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001Dxtq8AAB
Lat Location
(32.93928130584406000,-96.81273286235069000)
25-00032473
Service Request Number: 25-00032473 • Address: 10421 SPARKMAN RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00032473
Address
10421 SPARKMAN RD, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-24T15:58:54.000
Update Date
2025-02-14T21:28:31.000
Closed Date
2025-02-14T21:28:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000RkF6EAAV
Lat Location
(32.86490565683523400,-96.88551407058598000)
21-00615428
Service Request Number: 21-00615428 • Address: 5306 MONA LN, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
21-00615428
Address
5306 MONA LN, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-08T23:59:00.000
Status
Closed
Created Date
2021-07-03T06:35:28.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-07T13:58:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lbj8qAAA
Lat Location
(32.68120776393383400,-96.92173876459253000)
24-00222509
Service Request Number: 24-00222509 • Address: CEDAR SPRINGS RD & KINGS RD, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
24-00222509
Address
CEDAR SPRINGS RD & KINGS RD, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-05-24T23:59:00.000
Status
Closed
Created Date
2024-05-12T19:56:05.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2024-05-13T13:02:30.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007r6X2AAI
Lat Location
(32.81831207248269000,-96.82016512205458000)
24-00320534
Service Request Number: 24-00320534 • Address: 2814 CLEVELAND ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00320534
Address
2814 CLEVELAND ST, DALLAS, TX, 75215
City Council District
7
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-08-14T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:32:07.000
Update Date
2024-08-19T10:23:39.000
Closed Date
2024-08-19T10:23:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000008Bu4HAAS
Lat Location
(32.76180350865024600,-96.78084419401085000)
26-00152555
Service Request Number: 26-00152555 • Address: DENTON DR & W MOCKINGBIRD LN, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00152555
Address
DENTON DR & W MOCKINGBIRD LN, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-13T09:25:42.000
Update Date
2026-04-14T08:46:34.000
Closed Date
2026-04-14T08:46:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hbQv8AAE
Lat Location
(32.83029435301675400,-96.84175916539043000)
25-00571517
Service Request Number: 25-00571517 • Address: 627 W 10TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00571517
Address
627 W 10TH ST, DALLAS, TX, 75208
City Council District
1
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-01-06T00:59:00.000
Status
Closed
Created Date
2025-12-04T12:54:51.000
Update Date
2025-12-05T11:06:48.000
Closed Date
2025-12-05T11:06:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Hpi9aAAB
Lat Location
(32.74525247587388000,-96.83263587820717000)
24-00184044
Service Request Number: 24-00184044 • Address: 9999 WALNUT ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00184044
Address
9999 WALNUT ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-22T09:03:52.000
Update Date
2025-01-14T17:11:57.000
Closed Date
2025-01-14T17:11:56.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007inn8AAA
Lat Location
(32.92053573337795000,-96.71232304680878000)
23-00396314
Service Request Number: 23-00396314 • Address: 3417 KEYRIDGE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00396314
Address
3417 KEYRIDGE DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-08-29T23:59:00.000
Status
Closed
Created Date
2023-08-25T09:40:28.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-08-26T11:48:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006AfjlAAC
Lat Location
(32.68329047682322400,-96.76348967539124000)
20-01218710
Service Request Number: 20-01218710 • Address: 11796 N CENTRAL SERV NB, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
20-01218710
Address
11796 N CENTRAL SERV NB, DALLAS, TX, 75243
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-01-20T00:59:00.000
Status
Closed (Duplicate)
Created Date
2020-12-20T15:10:46.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-02-02T10:40:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000dHL9OAAW
Lat Location
(32.90874943027490000,-96.76833113083780000)
21-00983617
Service Request Number: 21-00983617 • Address: 12450 FISH RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00983617
Address
12450 FISH RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-12-13T19:33:15.000
Status
Closed
Created Date
2021-12-12T19:33:15.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-12T19:33:15.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000uFLgJAAW
Lat Location
(32.70059355442635500,-96.58974088133296000)
26-00084473
Service Request Number: 26-00084473 • Address: 6921 MIDDLE COVE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00084473
Address
6921 MIDDLE COVE DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-03T10:08:54.000
Update Date
2026-03-09T09:50:11.000
Closed Date
2026-03-09T09:49:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZMN69AAH
Lat Location
(32.97049375399597000,-96.78870164630032000)
21-00775917
Service Request Number: 21-00775917 • Address: 848 S WINDOMERE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00775917
Address
848 S WINDOMERE AVE, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-08-28T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:21:15.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-24T13:02:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pykm4AAA
Lat Location
(32.73796611347658000,-96.84531599075099000)
24-00492148
Service Request Number: 24-00492148 • Address: 8637 CRAIGE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00492148
Address
8637 CRAIGE DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:24:48.000
Update Date
2024-11-04T14:25:44.000
Closed Date
2024-11-04T14:25:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CxLeDAAV
Lat Location
(32.73696969158514000,-96.67199494897662000)
23-00236641
Service Request Number: 23-00236641 • Address: 4407 BRIARGROVE LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00236641
Address
4407 BRIARGROVE LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:39:35.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-06-06T12:30:09.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g7t2AAA
Lat Location
(32.99236782112537000,-96.83405393009066000)
26-00201707
Service Request Number: 26-00201707 • Address: 4524 POMONA RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00201707
Address
4524 POMONA RD, DALLAS, TX, 75209
City Council District
13
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed
Created Date
2026-05-11T17:22:03.000
Update Date
2026-05-12T11:18:55.000
Closed Date
2026-05-12T11:18:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oJ3zQAAS
Lat Location
(32.85523108491721400,-96.83173522298354000)
26-00145923
Service Request Number: 26-00145923 • Address: 810 CRISTLER AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00145923
Address
810 CRISTLER AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-08T16:37:07.000
Update Date
2026-04-14T10:44:45.000
Closed Date
2026-04-14T10:44:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001grQOgAAM
Lat Location
(32.80152818676168600,-96.74512760967944000)
21-00590938
Service Request Number: 21-00590938 • Address: 4427 CANAL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00590938
Address
4427 CANAL ST, DALLAS, TX, 75210
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-30T23:59:00.000
Status
Closed
Created Date
2021-06-26T18:10:14.000
Update Date
2023-06-12T01:09:27.000
Closed Date
2021-06-28T13:13:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000lYhvmAAC
Lat Location
(32.77543312352115000,-96.74468143128121000)
25-00275767
Service Request Number: 25-00275767 • Address: 18032 WINDFLOWER WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00275767
Address
18032 WINDFLOWER WAY, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-08T23:59:00.000
Status
Closed
Created Date
2025-06-10T15:33:22.000
Update Date
2025-06-12T12:11:46.000
Closed Date
2025-06-12T12:11:45.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000lMgDgAAK
Lat Location
(32.99766574477075000,-96.80280419973792000)
22-00275387
Service Request Number: 22-00275387 • Address: 6616 JEANE ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275387
Address
6616 JEANE ST, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:41:10.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-19T17:04:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jpdbAAA
Lat Location
(32.72693070128516000,-96.70690810204806000)
25-00157472
Service Request Number: 25-00157472 • Address: 344 W COMMERCE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
25-00157472
Address
344 W COMMERCE ST, DALLAS, TX, 75208
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-08T18:59:00.000
Status
Closed
Created Date
2025-04-09T00:08:23.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-04-09T11:07:34.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cG9SsAAK
Lat Location
(32.77344802041286000,-96.82864782201003000)
21-00503948
Service Request Number: 21-00503948 • Address: 447 COXVILLE LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00503948
Address
447 COXVILLE LN, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-10T23:59:00.000
Status
Closed
Created Date
2021-06-03T15:47:59.000
Update Date
2023-06-09T00:53:43.000
Closed Date
2021-06-07T09:06:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mj74kAAA
Lat Location
(32.69036305506940500,-96.57294137830051000)
25-00182085
Service Request Number: 25-00182085 • Address: 2520 LOWERY ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00182085
Address
2520 LOWERY ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-22T14:49:16.000
Update Date
2026-03-09T14:50:42.000
Closed Date
2026-03-09T14:50:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eCaOsAAK
Lat Location
(32.74546690538107000,-96.75485986381035000)
26-00283475
Service Request Number: 26-00283475 • Address: 9676 AMBERTON PKWY, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00283475
Address
9676 AMBERTON PKWY, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-06-28T15:20:50.000
Update Date
2026-06-28T18:03:12.000
Closed Date
2026-06-28T17:53:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001yvVnCAAU
Lat Location
(32.91983063821033500,-96.73860017910594000)
26-00300256
Service Request Number: 26-00300256 • Address: 2200 DOWDY FERRY RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00300256
Address
2200 DOWDY FERRY RD, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-13T23:59:00.000
Status
Closed
Created Date
2026-07-08T12:58:40.000
Update Date
2026-07-11T10:13:11.000
Closed Date
2026-07-09T10:12:30.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000021ClKwAAK
Lat Location
(32.67841906453854000,-96.67537083130220000)
24-00409623
Service Request Number: 24-00409623 • Address: 7600 NEWT DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00409623
Address
7600 NEWT DR, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-22T16:34:47.000
Update Date
2024-08-28T15:28:17.000
Closed Date
2024-08-28T15:28:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000005cV4kAAE
Lat Location
(32.98842488567214600,-96.77683168975504000)
25-00224584
Service Request Number: 25-00224584 • Address: 2658 WILHURT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00224584
Address
2658 WILHURT AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-21T23:59:00.000
Status
Closed
Created Date
2025-05-14T14:58:08.000
Update Date
2025-05-16T14:31:30.000
Closed Date
2025-05-16T14:31:29.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hTXSrAAO
Lat Location
(32.70496235213503000,-96.78104225764437000)
24-00587025
Service Request Number: 24-00587025 • Address: 4924 SANTA FE AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00587025
Address
4924 SANTA FE AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-17T00:59:00.000
Status
Closed (Transferred)
Created Date
2024-12-09T16:46:55.000
Update Date
2024-12-10T18:05:54.000
Closed Date
2024-12-10T18:05:52.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000MLcOzAAL
Lat Location
(32.79343051052741000,-96.76095451521816000)
21-00053109
Service Request Number: 21-00053109 • Address: 3523 INGERSOLL ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00053109
Address
3523 INGERSOLL ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-01-27T00:59:00.000
Status
Closed
Created Date
2021-01-19T10:08:24.000
Update Date
2023-06-09T02:30:39.000
Closed Date
2021-01-28T11:01:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000ehf94AAA
Lat Location
(32.78528960687821000,-96.90691520002473000)
20-01106681
Service Request Number: 20-01106681 • Address: 3811 E KIEST BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
20-01106681
Address
3811 E KIEST BLVD, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-09T19:54:30.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-12T10:30:54.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000blT4kAAE
Lat Location
(32.73843887072184000,-96.78833123159939000)
23-00375317
Service Request Number: 23-00375317 • Address: 2355 THOMAS AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
23-00375317
Address
2355 THOMAS AVE, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-13T16:58:38.000
Update Date
2023-08-22T16:03:05.000
Closed Date
2023-08-22T16:03:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000066Bw9AAE
Lat Location
(32.79326112155724000,-96.80136924739975000)
25-00498874
Service Request Number: 25-00498874 • Address: W COLORADO BLVD & N TYLER ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00498874
Address
W COLORADO BLVD & N TYLER ST, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-29T23:59:00.000
Status
Closed
Created Date
2025-10-15T08:04:02.000
Update Date
2026-05-15T13:18:16.000
Closed Date
2026-05-15T13:17:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000016OLqZAAW
Lat Location
(32.75858124976680000,-96.83633234633340000)
26-00076243
Service Request Number: 26-00076243 • Address: 9619 GREENVILLE AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00076243
Address
9619 GREENVILLE AVE, DALLAS, TX, 75243
City Council District
10
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-25T16:00:46.000
Update Date
2026-03-09T14:01:26.000
Closed Date
2026-03-09T14:01:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YJc3tAAD
Lat Location
(32.90642592775489600,-96.74818200766900000)
21-00669301
Service Request Number: 21-00669301 • Address: 3502 LINDA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00669301
Address
3502 LINDA DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-17T14:06:38.000
Update Date
2023-06-09T00:56:43.000
Closed Date
2021-07-20T13:10:24.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oN4rYAAS
Lat Location
(32.87304794897728000,-96.86067962307452000)
24-00542269
Service Request Number: 24-00542269 • Address: 5511 FOREST LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00542269
Address
5511 FOREST LN, DALLAS, TX, 75230
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-11-13T18:59:00.000
Status
Closed
Created Date
2024-11-09T08:49:43.000
Update Date
2024-11-10T09:46:28.000
Closed Date
2024-11-10T09:07:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000IBymTAAT
Lat Location
(32.90972019063341000,-96.81400224535584000)
24-00492085
Service Request Number: 24-00492085 • Address: 3230 CRIDELLE PL, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00492085
Address
3230 CRIDELLE PL, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-10-11T18:59:00.000
Status
Closed
Created Date
2024-10-10T07:53:19.000
Update Date
2024-10-10T07:53:26.000
Closed Date
2024-10-10T07:53:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwm3lAAB
Lat Location
(32.86093344924723000,-96.86536131917190000)
25-00150745
Service Request Number: 25-00150745 • Address: 6315 LAKEHURST AVE, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00150745
Address
6315 LAKEHURST AVE, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-04T14:30:27.000
Update Date
2025-04-10T09:40:21.000
Closed Date
2025-04-10T09:40:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000biavQAAQ
Lat Location
(32.88440536217564000,-96.79789298658234000)
24-00529614
Service Request Number: 24-00529614 • Address: 13321 RED FERN LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00529614
Address
13321 RED FERN LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed
Created Date
2024-11-01T09:36:58.000
Update Date
2024-11-02T12:50:17.000
Closed Date
2024-11-02T12:50:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Gr6m2AAB
Lat Location
(32.92996389677722000,-96.77186188491632000)
23-00239965
Service Request Number: 23-00239965 • Address: 5555 SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
23-00239965
Address
5555 SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-05-31T23:59:00.000
Status
Closed
Created Date
2023-05-30T15:00:09.000
Update Date
2023-06-07T01:04:51.000
Closed Date
2023-05-30T15:00:09.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005gd7iAAA
Lat Location
(32.93961192353210000,-96.81203678372573000)
25-00040809
Service Request Number: 25-00040809 • Address: PENNSYLVANIA AVE & ROBERT B CULLUM BLVD, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00040809
Address
PENNSYLVANIA AVE & ROBERT B CULLUM BLVD, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-02-01T00:59:00.000
Status
Closed
Created Date
2025-01-30T09:14:12.000
Update Date
2025-01-30T12:40:47.000
Closed Date
2025-01-30T12:40:47.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000SRwENAA1
Lat Location
(32.77311935941249000,-96.76069099282643000)
24-00300990
Service Request Number: 24-00300990 • Address: 2934 PEAVY RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00300990
Address
2934 PEAVY RD, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-21T10:54:50.000
Update Date
2024-07-02T00:10:30.000
Closed Date
2024-07-02T00:10:29.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000087PMFAA2
Lat Location
(32.81051108958458000,-96.68370540686074000)
26-00326742
Service Request Number: 26-00326742 • Address: 3168 TURTLE CREEK BLVD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00326742
Address
3168 TURTLE CREEK BLVD, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-07-23T17:11:03.000
Update Date
2026-07-24T10:57:33.000
Closed Date
2026-07-24T10:57:07.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000024pHI5AAM
Lat Location
(32.80600176445982000,-96.80354080643129000)
25-00534909
Service Request Number: 25-00534909 • Address: 800 GRACELAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00534909
Address
800 GRACELAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-06T13:25:23.000
Update Date
2025-11-07T11:22:32.000
Closed Date
2025-11-07T11:22:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BzwcvAAB
Lat Location
(32.70436668055367600,-96.81335372273199000)
25-00083057
Service Request Number: 25-00083057 • Address: 220 N CLIFF ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00083057
Address
220 N CLIFF ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-26T10:06:49.000
Update Date
2025-08-04T13:50:27.000
Closed Date
2025-08-04T13:04:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000WBvlKAAT
Lat Location
(32.75043033504622000,-96.80676693219728000)
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