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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
20-01081516
Service Request Number: 20-01081516 • Address: 630 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
20-01081516
Address
630 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2020-11-04T00:59:00.000
Status
Closed
Created Date
2020-10-31T10:12:28.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-10-31T11:43:15.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000bjnw1AAA
Lat Location
(32.77616346889692000,-96.79808469446921000)
26-00418379
Service Request Number: 26-00418379 • Address: 1800 HORD AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00418379
Address
1800 HORD AVE, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-09-23T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-09-21T00:34:12.000
Update Date
2026-09-21T08:48:46.000
Closed Date
2026-09-21T08:48:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002Ik0b7AAB
Lat Location
(32.72720491904061000,-96.89484073253018000)
22-00556942
Service Request Number: 22-00556942 • Address: 3630 FOREST LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00556942
Address
3630 FOREST LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:33:35.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-24T10:47:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004Z5HyAAK
Lat Location
(32.90937243802743000,-96.85736366966893000)
22-00424814
Service Request Number: 22-00424814 • Address: 2965 W PENTAGON PKWY, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00424814
Address
2965 W PENTAGON PKWY, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-27T16:53:24.000
Update Date
2023-06-08T02:35:39.000
Closed Date
2022-09-29T09:05:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003geZ6AAI
Lat Location
(32.70575399111533000,-96.86887688107505000)
26-00350867
Service Request Number: 26-00350867 • Address: 3702 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00350867
Address
3702 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T07:59:03.000
Update Date
2026-08-08T09:02:48.000
Closed Date
2026-08-08T09:02:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028Iof6AAC
Lat Location
(32.81214833346652400,-96.80288357510344000)
25-00105470
Service Request Number: 25-00105470 • Address: 6002 CHIPPEWA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00105470
Address
6002 CHIPPEWA DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-21T16:42:05.000
Status
Closed
Created Date
2025-03-10T16:42:05.000
Update Date
2025-04-04T09:16:53.000
Closed Date
2025-04-04T09:16:53.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000Y44KnAAJ
Lat Location
(32.76739506319833600,-96.91709930313786000)
26-00299975
Service Request Number: 26-00299975 • Address: 11426 MARSH LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00299975
Address
11426 MARSH LN, DALLAS, TX, 75229
City Council District
13
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-08T11:32:57.000
Update Date
2026-07-16T10:32:07.000
Closed Date
2026-07-14T10:30:53.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs000021AApMAAW
Lat Location
(32.90424630315387600,-96.85595537165570000)
22-00365698
Service Request Number: 22-00365698 • Address: 5638 BANDIT DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00365698
Address
5638 BANDIT DR, DALLAS, TX, 75249
City Council District
3
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-02T23:59:00.000
Status
Closed
Created Date
2022-08-24T18:01:52.000
Update Date
2023-06-08T03:08:59.000
Closed Date
2022-08-25T08:31:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003MtQCAA0
Lat Location
(32.65798601037321000,-96.96941259825543000)
26-00092580
Service Request Number: 26-00092580 • Address: AUDELIA RD & WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00092580
Address
AUDELIA RD & WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T17:17:03.000
Update Date
2026-03-09T07:48:50.000
Closed Date
2026-03-09T07:48:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aNOR0AAO
Lat Location
(32.87898660507906400,-96.71798332579735000)
26-00055112
Service Request Number: 26-00055112 • Address: N MASTERS DR & LIMESTONE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00055112
Address
N MASTERS DR & LIMESTONE DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-20T00:59:00.000
Status
Closed
Created Date
2026-02-11T16:19:44.000
Update Date
2026-02-12T09:10:28.000
Closed Date
2026-02-12T09:10:28.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001VRVbfAAH
Lat Location
(32.74466196899010000,-96.64836274835689000)
21-00266947
Service Request Number: 21-00266947 • Address: LOVING AVE & CORONADO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00266947
Address
LOVING AVE & CORONADO AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-29T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-03-25T12:32:27.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T13:41:52.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000jCgwtAAC
Lat Location
(32.81137928933452500,-96.73572891608796000)
22-00214215
Service Request Number: 22-00214215 • Address: 8805 FIRESIDE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00214215
Address
8805 FIRESIDE DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-01T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-05-24T11:17:11.000
Update Date
2023-06-08T23:20:20.000
Closed Date
2022-05-24T11:19:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002FkLrAAK
Lat Location
(32.69803176508687000,-96.66880812665322000)
26-00154311
Service Request Number: 26-00154311 • Address: 9104 METZ AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00154311
Address
9104 METZ AVE, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T06:28:27.000
Update Date
2026-04-14T10:32:27.000
Closed Date
2026-04-14T10:32:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hrAnzAAE
Lat Location
(32.63852883802026000,-96.83547657845253000)
26-00087262
Service Request Number: 26-00087262 • Address: 8314 SAN CRISTOBAL DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00087262
Address
8314 SAN CRISTOBAL DR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:56:18.000
Update Date
2026-03-09T09:03:48.000
Closed Date
2026-03-09T08:47:01.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjCtCAAV
Lat Location
(32.81105012727671000,-96.71214707542160000)
25-00407332
Service Request Number: 25-00407332 • Address: 2812 MONET PL, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00407332
Address
2812 MONET PL, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-22T13:23:35.000
Update Date
2025-08-29T10:11:50.000
Closed Date
2025-08-29T10:11:49.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000xY48vAAC
Lat Location
(33.00470089121435000,-96.86050248180025000)
25-00148635
Service Request Number: 25-00148635 • Address: 9209 CELESTINE AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00148635
Address
9209 CELESTINE AVE, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-07T18:59:00.000
Status
Closed
Created Date
2025-04-03T13:53:14.000
Update Date
2025-04-04T10:34:45.000
Closed Date
2025-04-04T10:34:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000bXi9rAAC
Lat Location
(32.90251306583298000,-96.75034445636064000)
24-00447867
Service Request Number: 24-00447867 • Address: 1834 BAYFRONT DR, DALLAS, TX, 75051 • City Council District: 3
Service Request Number
24-00447867
Address
1834 BAYFRONT DR, DALLAS, TX, 75051
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-15T12:41:18.000
Update Date
2024-10-02T12:42:52.000
Closed Date
2024-10-02T12:42:51.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000008p8rlAAA
Lat Location
(32.71894492007104000,-96.97445388600052000)
23-00371385
Service Request Number: 23-00371385 • Address: 3402 MUNDY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00371385
Address
3402 MUNDY DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-13T23:59:00.000
Status
Closed
Created Date
2023-08-10T14:45:04.000
Update Date
2023-08-17T11:15:44.000
Closed Date
2023-08-17T11:15:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000065Ii0AAE
Lat Location
(32.71399245975367000,-96.78655392763558000)
26-00085569
Service Request Number: 26-00085569 • Address: 4185 BUENA VISTA ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00085569
Address
4185 BUENA VISTA ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Scooter/Bike Shared Dockless Vehicle - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-03-03T16:23:36.000
Update Date
2026-03-09T13:46:38.000
Closed Date
2026-03-09T13:46:21.000
Outcome
Request Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZUxQzAAL
Lat Location
(32.81724803141490600,-96.79511350039628000)
22-00092297
Service Request Number: 22-00092297 • Address: 9727 WHISTLER DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00092297
Address
9727 WHISTLER DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-13T00:59:00.000
Status
Closed
Created Date
2022-03-11T10:02:49.000
Update Date
2023-06-08T23:31:53.000
Closed Date
2022-03-12T19:18:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001X0fWAAS
Lat Location
(32.68669749594392500,-96.65379424466025000)
25-00396138
Service Request Number: 25-00396138 • Address: 1704 HOUGHTON RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00396138
Address
1704 HOUGHTON RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-22T23:59:00.000
Status
Closed
Created Date
2025-08-16T10:00:24.000
Update Date
2025-08-22T17:34:00.000
Closed Date
2025-08-22T17:34:00.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWmT8AAK
Lat Location
(32.74160671408423400,-96.69398682438218000)
26-00094340
Service Request Number: 26-00094340 • Address: 5330 BENT TREE FOREST DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00094340
Address
5330 BENT TREE FOREST DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T11:34:08.000
Update Date
2026-03-09T12:22:11.000
Closed Date
2026-03-09T11:35:56.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001aaV6TAAU
Lat Location
(32.96506102876181000,-96.81631783394299000)
25-00164371
Service Request Number: 25-00164371 • Address: 10434 CHANNEL DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00164371
Address
10434 CHANNEL DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-04-15T18:59:00.000
Status
Closed
Created Date
2025-04-12T13:19:03.000
Update Date
2025-04-15T16:53:31.000
Closed Date
2025-04-15T16:53:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000coyPjAAI
Lat Location
(32.88878772354902000,-96.88033908923165000)
21-00933004
Service Request Number: 21-00933004 • Address: 2762 EL TIVOLI DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00933004
Address
2762 EL TIVOLI DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:55:37.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2021-11-05T11:14:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOipdAAC
Lat Location
(32.75207219582084400,-96.86526058298189000)
25-00153174
Service Request Number: 25-00153174 • Address: E WHEATLAND RD & BUFORD DR, DALLAS, TX, 75241 • Department: Dallas Animal Services
Service Request Number
25-00153174
Address
E WHEATLAND RD & BUFORD DR, DALLAS, TX, 75241
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-04-09T23:59:00.000
Status
Closed
Created Date
2025-04-07T06:13:18.000
Update Date
2025-04-07T06:58:29.000
Closed Date
2025-04-07T06:58:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000bvBXiAAM
Lat Location
(32.64773520417191600,-96.81330849545257000)
24-00290458
Service Request Number: 24-00290458 • Address: 2715 CLEARVIEW CIR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
24-00290458
Address
2715 CLEARVIEW CIR, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-06-18T23:59:00.000
Status
Closed
Created Date
2024-06-15T15:03:27.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-06-16T16:00:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000856XLAAY
Lat Location
(32.71782183321053600,-96.86434519088658000)
21-00878330
Service Request Number: 21-00878330 • Address: 1680 PACIFIC AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
21-00878330
Address
1680 PACIFIC AVE, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-09-28T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-09-25T20:58:05.000
Update Date
2023-06-09T00:06:11.000
Closed Date
2021-09-26T07:27:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000rjRvjAAE
Lat Location
(32.78235757773262000,-96.79786505966017000)
25-00185166
Service Request Number: 25-00185166 • Address: 3509 REESE DR, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00185166
Address
3509 REESE DR, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-01T18:59:00.000
Status
Closed
Created Date
2025-04-23T21:51:30.000
Update Date
2025-05-01T14:40:26.000
Closed Date
2025-05-01T14:40:25.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRIt8AAG
Lat Location
(32.75956539871949500,-96.74229919094280000)
22-00063619
Service Request Number: 22-00063619 • Address: 436 LEVANT AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00063619
Address
436 LEVANT AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-22T00:59:00.000
Status
Closed
Created Date
2022-02-18T04:13:03.000
Update Date
2023-06-08T23:40:14.000
Closed Date
2022-02-18T09:05:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001PNyqAAG
Lat Location
(32.70631988465215000,-96.64617326517200000)
22-00377881
Service Request Number: 22-00377881 • Address: 7420 LA VISTA DR, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
22-00377881
Address
7420 LA VISTA DR, DALLAS, TX, 75214
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-03T23:59:00.000
Status
Closed
Created Date
2022-08-31T14:36:15.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-09-10T03:12:04.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003RBTaAAO
Lat Location
(32.80727254199765000,-96.73188315696405000)
21-00756313
Service Request Number: 21-00756313 • Address: 3952 CLOVER LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00756313
Address
3952 CLOVER LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-19T23:59:00.000
Status
Closed
Created Date
2021-08-16T12:28:12.000
Update Date
2023-06-09T00:25:10.000
Closed Date
2021-08-20T13:49:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000parmAAAQ
Lat Location
(32.87049419536524000,-96.84661664597125000)
22-00139352
Service Request Number: 22-00139352 • Address: 6811 BRIERFIELD DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00139352
Address
6811 BRIERFIELD DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-11T16:12:18.000
Update Date
2023-06-08T22:44:28.000
Closed Date
2022-05-05T15:18:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001nYN6AAM
Lat Location
(32.66521969020443000,-96.82841424645622000)
26-00077379
Service Request Number: 26-00077379 • Address: 2014 MAIN ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00077379
Address
2014 MAIN ST, DALLAS, TX, 75201
City Council District
14
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-28T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:59:30.000
Update Date
2026-02-26T11:38:57.000
Closed Date
2026-02-26T11:38:47.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YRJtlAAH
Lat Location
(32.78164167204746000,-96.79384715897677000)
24-00004230
Service Request Number: 24-00004230 • Address: RAWLINS ST & CARLSON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00004230
Address
RAWLINS ST & CARLSON DR, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-04T10:16:14.000
Update Date
2024-01-07T15:37:26.000
Closed Date
2024-01-07T15:37:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006z6yZAAQ
Lat Location
(32.82780301796903000,-96.82571907795133000)
23-00370091
Service Request Number: 23-00370091 • Address: 1426 CARAVAN TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00370091
Address
1426 CARAVAN TRL, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-10T07:04:22.000
Update Date
2023-08-15T17:00:02.000
Closed Date
2023-08-15T17:00:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000655G3AAI
Lat Location
(32.67568262133901400,-96.80057146782372000)
26-00315114
Service Request Number: 26-00315114 • Address: 2630 RIPPLE RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00315114
Address
2630 RIPPLE RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-17T14:45:37.000
Update Date
2026-08-11T13:19:07.000
Closed Date
2026-08-11T13:19:07.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000023LykpAAC
Lat Location
(32.67739225523107000,-96.77784931745225000)
26-00354811
Service Request Number: 26-00354811 • Address: 208 S PEAK ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00354811
Address
208 S PEAK ST, DALLAS, TX, 75226
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-08-07T07:28:37.000
Update Date
2026-08-11T10:52:50.000
Closed Date
2026-08-11T10:52:47.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028twfHAAQ
Lat Location
(32.78940588885881600,-96.76810259577081000)
22-00194027
Service Request Number: 22-00194027 • Address: 6168 MONTICELLO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00194027
Address
6168 MONTICELLO AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-12T13:38:34.000
Update Date
2023-06-08T23:07:26.000
Closed Date
2022-05-13T10:31:50.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z0000028jlMAAQ
Lat Location
(32.82646812170753500,-96.75900610796927000)
24-00211049
Service Request Number: 24-00211049 • Address: 7616 UMPHRESS RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00211049
Address
7616 UMPHRESS RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-05-09T18:59:00.000
Status
Closed
Created Date
2024-05-06T16:28:34.000
Update Date
2024-05-06T16:56:32.000
Closed Date
2024-05-06T16:56:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007onSwAAI
Lat Location
(32.74232232971693400,-96.69131222277277000)
21-00242849
Service Request Number: 21-00242849 • Address: 2220 HOUSLEY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00242849
Address
2220 HOUSLEY DR, DALLAS, TX, 75228
City Council District
9
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-03-25T23:59:00.000
Status
Closed
Created Date
2021-03-18T12:53:26.000
Update Date
2023-06-09T02:08:44.000
Closed Date
2021-03-23T05:19:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000icuaEAAQ
Lat Location
(32.85238377806932000,-96.67368998475268000)
25-00308596
Service Request Number: 25-00308596 • Address: 2901 L B J FWY WB, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
25-00308596
Address
2901 L B J FWY WB, DALLAS, TX, 75234
City Council District
13
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-29T18:59:00.000
Status
Closed
Created Date
2025-06-27T21:02:57.000
Update Date
2025-06-30T09:44:31.000
Closed Date
2025-06-30T09:44:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o32JqAAI
Lat Location
(32.91150230419753000,-96.88146932857107000)
26-00351484
Service Request Number: 26-00351484 • Address: 2600 HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00351484
Address
2600 HIGHLAND RD, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T18:34:50.000
Update Date
2026-08-11T17:40:45.000
Closed Date
2026-08-11T17:40:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028MfenAAC
Lat Location
(32.79598137809669000,-96.70746678365114000)
23-00396262
Service Request Number: 23-00396262 • Address: 5507 PALADIUM DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00396262
Address
5507 PALADIUM DR, DALLAS, TX, 75249
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-26T23:59:00.000
Status
Closed
Created Date
2023-08-25T09:20:56.000
Update Date
2023-08-25T13:57:07.000
Closed Date
2023-08-25T13:57:07.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006AfiMAAS
Lat Location
(32.65928237442892600,-96.97178011590572000)
26-00350847
Service Request Number: 26-00350847 • Address: 10010 MIDWAY RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00350847
Address
10010 MIDWAY RD, DALLAS, TX, 75229
City Council District
13
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-08-28T23:59:00.000
Status
New
Created Date
2026-08-08T07:28:53.000
Update Date
2026-08-08T07:29:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000028IuxNAAS
Lat Location
(32.88088218884424000,-96.83826192054049000)
26-00194273
Service Request Number: 26-00194273 • Address: 5615 RICHARD AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00194273
Address
5615 RICHARD AVE, DALLAS, TX, 75206
City Council District
14
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-06T22:06:26.000
Update Date
2026-05-15T08:43:41.000
Closed Date
2026-05-15T08:43:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001nQaXnAAK
Lat Location
(32.81936388258249000,-96.77197413992492000)
25-00466587
Service Request Number: 25-00466587 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
25-00466587
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-25T12:11:04.000
Update Date
2026-04-14T15:41:08.000
Closed Date
2026-04-14T14:55:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000131Bs4AAE
Lat Location
(32.65515871736161000,-96.86704914847500000)
21-00932936
Service Request Number: 21-00932936 • Address: 4411 BALDWIN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00932936
Address
4411 BALDWIN ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed
Created Date
2021-11-02T12:25:43.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-02T12:25:43.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tOiXjAAK
Lat Location
(32.77687549930812000,-96.74664777027247000)
26-00090321
Service Request Number: 26-00090321 • Address: 9811 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00090321
Address
9811 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-03-06T09:00:41.000
Update Date
2026-03-09T08:14:05.000
Closed Date
2026-03-09T08:14:04.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a6jlDAAQ
Lat Location
(32.85521228118948000,-96.87981038961648000)
23-00062104
Service Request Number: 23-00062104 • Address: 5635 SUMATRA DR, DALLAS, TX, 75241 • City Council District: 4
Service Request Number
23-00062104
Address
5635 SUMATRA DR, DALLAS, TX, 75241
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-02-15T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:35:24.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-13T11:51:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000057pxaAAA
Lat Location
(32.67904347624712400,-96.81718332065107000)
24-00587208
Service Request Number: 24-00587208 • Address: 7011 HUNNICUT RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00587208
Address
7011 HUNNICUT RD, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-12-16T18:59:00.000
Status
Closed
Created Date
2024-12-10T21:52:06.000
Update Date
2024-12-11T09:01:37.000
Closed Date
2024-12-11T09:01:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000MMp41AAD
Lat Location
(32.78425920247304500,-96.71504442145752000)
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