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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00015706
Service Request Number: 26-00015706 • Address: 2827 WASKOM ST, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00015706
Address
2827 WASKOM ST, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-12T13:48:29.000
Update Date
2026-03-09T15:33:34.000
Closed Date
2026-02-03T11:29:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001OxmWvAAJ
Lat Location
(32.84654550115606500,-96.66711485530033000)
25-00252360
Service Request Number: 25-00252360 • Address: 11923 GARDEN TERRACE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00252360
Address
11923 GARDEN TERRACE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-29T15:23:00.000
Update Date
2025-06-03T11:48:10.000
Closed Date
2025-06-03T11:02:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000jctOBAAY
Lat Location
(32.91129288971684000,-96.71089607084400000)
21-00756313
Service Request Number: 21-00756313 • Address: 3952 CLOVER LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00756313
Address
3952 CLOVER LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-19T23:59:00.000
Status
Closed
Created Date
2021-08-16T12:28:12.000
Update Date
2023-06-09T00:25:10.000
Closed Date
2021-08-20T13:49:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000parmAAAQ
Lat Location
(32.87049419536524000,-96.84661664597125000)
26-00083695
Service Request Number: 26-00083695 • Address: 2722 GOULD ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00083695
Address
2722 GOULD ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T16:36:02.000
Update Date
2026-03-09T16:04:34.000
Closed Date
2026-03-09T16:04:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZEYRlAAP
Lat Location
(32.76203635074280400,-96.78252096379411000)
26-00201707
Service Request Number: 26-00201707 • Address: 4524 POMONA RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00201707
Address
4524 POMONA RD, DALLAS, TX, 75209
City Council District
13
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed
Created Date
2026-05-11T17:22:03.000
Update Date
2026-05-12T11:18:55.000
Closed Date
2026-05-12T11:18:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oJ3zQAAS
Lat Location
(32.85523108491721400,-96.83173522298354000)
21-00590938
Service Request Number: 21-00590938 • Address: 4427 CANAL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00590938
Address
4427 CANAL ST, DALLAS, TX, 75210
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-30T23:59:00.000
Status
Closed
Created Date
2021-06-26T18:10:14.000
Update Date
2023-06-12T01:09:27.000
Closed Date
2021-06-28T13:13:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000lYhvmAAC
Lat Location
(32.77543312352115000,-96.74468143128121000)
25-00185199
Service Request Number: 25-00185199 • Address: 4028 O B CROWE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00185199
Address
4028 O B CROWE DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-04-28T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:40:03.000
Update Date
2025-04-28T11:41:18.000
Closed Date
2025-04-28T11:41:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRntdAAC
Lat Location
(32.77488024048762000,-96.66032833204152000)
25-00157472
Service Request Number: 25-00157472 • Address: 344 W COMMERCE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
25-00157472
Address
344 W COMMERCE ST, DALLAS, TX, 75208
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-08T18:59:00.000
Status
Closed
Created Date
2025-04-09T00:08:23.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-04-09T11:07:34.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cG9SsAAK
Lat Location
(32.77344802041286000,-96.82864782201003000)
25-00105476
Service Request Number: 25-00105476 • Address: 2714 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00105476
Address
2714 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Illegal Dumping Sign - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-03-30T18:59:00.000
Status
Closed
Created Date
2025-03-10T16:44:38.000
Update Date
2025-04-01T09:33:01.000
Closed Date
2025-04-01T09:32:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3mz3AAB
Lat Location
(32.81172128921654000,-96.81914947621452000)
22-00139352
Service Request Number: 22-00139352 • Address: 6811 BRIERFIELD DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00139352
Address
6811 BRIERFIELD DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-11T16:12:18.000
Update Date
2023-06-08T22:44:28.000
Closed Date
2022-05-05T15:18:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001nYN6AAM
Lat Location
(32.66521969020443000,-96.82841424645622000)
20-01106678
Service Request Number: 20-01106678 • Address: 10723 COTILLION DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01106678
Address
10723 COTILLION DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-09T19:52:41.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-09T20:04:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000blT3mAAE
Lat Location
(32.83760112334442000,-96.66295235267003000)
21-00503948
Service Request Number: 21-00503948 • Address: 447 COXVILLE LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00503948
Address
447 COXVILLE LN, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-10T23:59:00.000
Status
Closed
Created Date
2021-06-03T15:47:59.000
Update Date
2023-06-09T00:53:43.000
Closed Date
2021-06-07T09:06:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mj74kAAA
Lat Location
(32.69036305506940500,-96.57294137830051000)
24-00519625
Service Request Number: 24-00519625 • Address: 2526 GLOBE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00519625
Address
2526 GLOBE AVE, DALLAS, TX, 75228
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed
Created Date
2024-10-26T07:18:56.000
Update Date
2024-11-15T13:19:41.000
Closed Date
2024-11-15T13:19:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FrLQfAAN
Lat Location
(32.81497982624594000,-96.67260282938060000)
25-00505201
Service Request Number: 25-00505201 • Address: 3423 HOWELL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00505201
Address
3423 HOWELL ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-10-21T23:59:00.000
Status
Closed
Created Date
2025-10-18T20:46:07.000
Update Date
2025-10-19T13:04:59.000
Closed Date
2025-10-19T13:04:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000017GsPkAAK
Lat Location
(32.80334376927065400,-96.79680787629906000)
26-00095433
Service Request Number: 26-00095433 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00095433
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:52:17.000
Update Date
2026-03-09T19:57:54.000
Closed Date
2026-03-09T19:57:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aigUcAAI
Lat Location
(32.77470429805769000,-96.70558454400688000)
24-00409623
Service Request Number: 24-00409623 • Address: 7600 NEWT DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00409623
Address
7600 NEWT DR, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-22T16:34:47.000
Update Date
2024-08-28T15:28:17.000
Closed Date
2024-08-28T15:28:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000005cV4kAAE
Lat Location
(32.98842488567214600,-96.77683168975504000)
22-00292237
Service Request Number: 22-00292237 • Address: 4919 BARTLETT AVE, DALLAS, TX, 75216 • City Council District: 3
Service Request Number
22-00292237
Address
4919 BARTLETT AVE, DALLAS, TX, 75216
City Council District
3
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-07-18T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:38:07.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-12T08:49:39.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qeJ4AAI
Lat Location
(32.68789769251447600,-96.79305052380295000)
26-00087312
Service Request Number: 26-00087312 • Address: 4204 COBBLERS LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00087312
Address
4204 COBBLERS LN, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T15:09:08.000
Update Date
2026-03-09T09:05:11.000
Closed Date
2026-03-09T09:04:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjXmLAAV
Lat Location
(32.98908354686873000,-96.83835384623700000)
26-00422023
Service Request Number: 26-00422023 • Address: 6265 DENHAM ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00422023
Address
6265 DENHAM ST, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-22T20:36:52.000
Update Date
2026-10-02T15:50:24.000
Closed Date
2026-10-02T15:50:23.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002JJOFZAA5
Lat Location
(32.73001876231611000,-96.71377592434521000)
22-00531394
Service Request Number: 22-00531394 • Address: 5226 ABUELO CT, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00531394
Address
5226 ABUELO CT, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-09T12:17:48.000
Update Date
2023-06-08T03:13:55.000
Closed Date
2022-12-12T12:35:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004Om4eAAC
Lat Location
(32.71908452653729000,-96.91233561156389000)
24-00458675
Service Request Number: 24-00458675 • Address: 7250 ELAM RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00458675
Address
7250 ELAM RD, DALLAS, TX, 75217
City Council District
8
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-01T23:59:00.000
Status
Closed
Created Date
2024-09-21T12:14:35.000
Update Date
2024-09-30T09:42:18.000
Closed Date
2024-09-30T09:42:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000009l75kAAA
Lat Location
(32.71962982759512000,-96.69760981262800000)
24-00320534
Service Request Number: 24-00320534 • Address: 2814 CLEVELAND ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00320534
Address
2814 CLEVELAND ST, DALLAS, TX, 75215
City Council District
7
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-08-14T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:32:07.000
Update Date
2024-08-19T10:23:39.000
Closed Date
2024-08-19T10:23:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000008Bu4HAAS
Lat Location
(32.76180350865024600,-96.78084419401085000)
24-00425134
Service Request Number: 24-00425134 • Address: 701 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00425134
Address
701 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-01T16:10:11.000
Update Date
2024-09-04T16:49:02.000
Closed Date
2024-09-04T16:49:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000006tuR8AAI
Lat Location
(32.75092443138516500,-96.84420363202669000)
26-00427503
Service Request Number: 26-00427503 • Address: DOUGLAS AVE & W NORTHWEST HWY, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00427503
Address
DOUGLAS AVE & W NORTHWEST HWY, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-02T23:59:00.000
Status
Closed
Created Date
2026-09-25T17:06:01.000
Update Date
2026-10-02T12:16:49.000
Closed Date
2026-10-02T12:16:48.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002KBKGeAAP
Lat Location
(32.86549374689951000,-96.80861952343922000)
24-00529614
Service Request Number: 24-00529614 • Address: 13321 RED FERN LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00529614
Address
13321 RED FERN LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed
Created Date
2024-11-01T09:36:58.000
Update Date
2024-11-02T12:50:17.000
Closed Date
2024-11-02T12:50:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Gr6m2AAB
Lat Location
(32.92996389677722000,-96.77186188491632000)
22-00556926
Service Request Number: 22-00556926 • Address: 4407 SOMERVILLE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00556926
Address
4407 SOMERVILLE AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:17:49.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-27T11:14:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z5CsAAK
Lat Location
(32.84020897464278500,-96.76261767172190000)
23-00433354
Service Request Number: 23-00433354 • Address: 6617 WOFFORD DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00433354
Address
6617 WOFFORD DR, DALLAS, TX, 75227
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-25T23:59:00.000
Status
Closed
Created Date
2023-09-18T12:33:37.000
Update Date
2023-09-20T08:21:05.000
Closed Date
2023-09-20T08:21:05.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
5008z000006JRrAAAW
Lat Location
(32.76939008766398600,-96.70628380755086000)
25-00466587
Service Request Number: 25-00466587 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
25-00466587
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-25T12:11:04.000
Update Date
2026-04-14T15:41:08.000
Closed Date
2026-04-14T14:55:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000131Bs4AAE
Lat Location
(32.65515871736161000,-96.86704914847500000)
21-00983617
Service Request Number: 21-00983617 • Address: 12450 FISH RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00983617
Address
12450 FISH RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-12-13T19:33:15.000
Status
Closed
Created Date
2021-12-12T19:33:15.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-12T19:33:15.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000uFLgJAAW
Lat Location
(32.70059355442635500,-96.58974088133296000)
23-00070841
Service Request Number: 23-00070841 • Address: 2912 STATE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00070841
Address
2912 STATE ST, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-02-23T00:59:00.000
Status
Closed
Created Date
2023-02-14T19:45:12.000
Update Date
2023-06-07T01:58:07.000
Closed Date
2023-02-16T14:27:18.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AJGuAAO
Lat Location
(32.79768256380041400,-96.79730633691935000)
20-01081516
Service Request Number: 20-01081516 • Address: 630 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
20-01081516
Address
630 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2020-11-04T00:59:00.000
Status
Closed
Created Date
2020-10-31T10:12:28.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-10-31T11:43:15.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000bjnw1AAA
Lat Location
(32.77616346889692000,-96.79808469446921000)
25-00498874
Service Request Number: 25-00498874 • Address: W COLORADO BLVD & N TYLER ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00498874
Address
W COLORADO BLVD & N TYLER ST, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-29T23:59:00.000
Status
Closed
Created Date
2025-10-15T08:04:02.000
Update Date
2026-05-15T13:18:16.000
Closed Date
2026-05-15T13:17:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000016OLqZAAW
Lat Location
(32.75858124976680000,-96.83633234633340000)
25-00584126
Service Request Number: 25-00584126 • Address: 2307 ALASKA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00584126
Address
2307 ALASKA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-13T11:15:19.000
Update Date
2025-12-13T16:26:20.000
Closed Date
2025-12-13T16:26:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001JeOY3AAN
Lat Location
(32.72012684995126400,-96.81594011520849000)
23-00074468
Service Request Number: 23-00074468 • Address: 9917 EDGECLIFF DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00074468
Address
9917 EDGECLIFF DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-02-24T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-02-15T12:58:40.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-16T17:05:26.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005B01DAAS
Lat Location
(32.87766120574404000,-96.71448989467034000)
26-00350867
Service Request Number: 26-00350867 • Address: 3702 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00350867
Address
3702 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T07:59:03.000
Update Date
2026-08-08T09:02:48.000
Closed Date
2026-08-08T09:02:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028Iof6AAC
Lat Location
(32.81214833346652400,-96.80288357510344000)
26-00055112
Service Request Number: 26-00055112 • Address: N MASTERS DR & LIMESTONE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00055112
Address
N MASTERS DR & LIMESTONE DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-20T00:59:00.000
Status
Closed
Created Date
2026-02-11T16:19:44.000
Update Date
2026-02-12T09:10:28.000
Closed Date
2026-02-12T09:10:28.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001VRVbfAAH
Lat Location
(32.74466196899010000,-96.64836274835689000)
24-00360626
Service Request Number: 24-00360626 • Address: 7022 CLAYTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00360626
Address
7022 CLAYTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-25T15:01:56.000
Update Date
2024-08-06T14:28:54.000
Closed Date
2024-08-06T14:28:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs0000029fAtAAI
Lat Location
(32.81357592036199000,-96.73759788506659000)
22-00246472
Service Request Number: 22-00246472 • Address: 2224 SWANSEE ST, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00246472
Address
2224 SWANSEE ST, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-12T23:59:00.000
Status
Closed
Created Date
2022-06-11T13:05:06.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-30T11:17:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002QyVWAA0
Lat Location
(32.68761106715336000,-96.85537952456413000)
21-00914330
Service Request Number: 21-00914330 • Address: 3001 TRES LOGOS LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00914330
Address
3001 TRES LOGOS LN, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-20T14:00:29.000
Update Date
2023-06-09T00:15:11.000
Closed Date
2021-10-21T09:58:39.000
Priority
Priority
Method Received Description
Proactive
Unique Key
500t000000so2pBAAQ
Lat Location
(32.85337547795706000,-96.66271748126486000)
26-00408962
Service Request Number: 26-00408962 • Address: 10440 WOODLEAF DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00408962
Address
10440 WOODLEAF DR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-22T00:59:00.000
Status
Closed
Created Date
2026-09-14T17:48:21.000
Update Date
2026-09-17T16:28:12.000
Closed Date
2026-09-15T16:27:25.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002HJYO9AAP
Lat Location
(32.75585646526571000,-96.64371259693215000)
22-00365698
Service Request Number: 22-00365698 • Address: 5638 BANDIT DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00365698
Address
5638 BANDIT DR, DALLAS, TX, 75249
City Council District
3
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-02T23:59:00.000
Status
Closed
Created Date
2022-08-24T18:01:52.000
Update Date
2023-06-08T03:08:59.000
Closed Date
2022-08-25T08:31:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003MtQCAA0
Lat Location
(32.65798601037321000,-96.96941259825543000)
26-00155292
Service Request Number: 26-00155292 • Address: 2921 MOJAVE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00155292
Address
2921 MOJAVE DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T11:51:58.000
Update Date
2026-04-14T19:44:18.000
Closed Date
2026-04-14T19:44:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hx07bAAA
Lat Location
(32.65233346213968000,-96.77406070143420000)
25-00407332
Service Request Number: 25-00407332 • Address: 2812 MONET PL, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00407332
Address
2812 MONET PL, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-22T13:23:35.000
Update Date
2025-08-29T10:11:50.000
Closed Date
2025-08-29T10:11:49.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000xY48vAAC
Lat Location
(33.00470089121435000,-96.86050248180025000)
23-00418111
Service Request Number: 23-00418111 • Address: 403 W CLARENDON DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00418111
Address
403 W CLARENDON DR, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-10T23:59:00.000
Status
Closed
Created Date
2023-09-07T18:31:11.000
Update Date
2023-09-08T17:58:07.000
Closed Date
2023-09-08T17:58:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006Fg2sAAC
Lat Location
(32.73459315170473000,-96.82855864964624000)
21-00267082
Service Request Number: 21-00267082 • Address: 3313 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00267082
Address
3313 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:59:37.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T16:38:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jChmkAAC
Lat Location
(32.70807126235109000,-96.84412615292153000)
22-00092297
Service Request Number: 22-00092297 • Address: 9727 WHISTLER DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00092297
Address
9727 WHISTLER DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-13T00:59:00.000
Status
Closed
Created Date
2022-03-11T10:02:49.000
Update Date
2023-06-08T23:31:53.000
Closed Date
2022-03-12T19:18:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001X0fWAAS
Lat Location
(32.68669749594392500,-96.65379424466025000)
22-00089795
Service Request Number: 22-00089795 • Address: 534 MEADOW HEATH LN, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
22-00089795
Address
534 MEADOW HEATH LN, DALLAS, TX, 75232
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-09T16:01:58.000
Update Date
2023-06-08T23:35:51.000
Closed Date
2022-03-10T15:26:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001WLLOAA4
Lat Location
(32.68054228035664000,-96.83229327976406000)
25-00298375
Service Request Number: 25-00298375 • Address: 6336 ALCORN AVE, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00298375
Address
6336 ALCORN AVE, DALLAS, TX, 75217
City Council District
8
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-30T23:59:00.000
Status
Closed
Created Date
2025-06-23T13:32:52.000
Update Date
2025-06-27T13:11:54.000
Closed Date
2025-06-27T13:11:54.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000nBrMcAAK
Lat Location
(32.71757733078954500,-96.71208933006858000)
22-00523201
Service Request Number: 22-00523201 • Address: 4215 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00523201
Address
4215 W LOVERS LN, DALLAS, TX, 75209
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - SDC
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-05T13:46:58.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-06T16:56:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LLdLAAW
Lat Location
(32.85145392345874000,-96.83857651120480000)
25-00352497
Service Request Number: 25-00352497 • Address: 4524 POMONA RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00352497
Address
4524 POMONA RD, DALLAS, TX, 75209
City Council District
13
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-08-12T18:59:00.000
Status
Closed
Created Date
2025-07-22T12:49:30.000
Update Date
2025-07-30T13:40:01.000
Closed Date
2025-07-30T13:40:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000sJeXLAA0
Lat Location
(32.85523108491721400,-96.83173522298354000)
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