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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00267052
Service Request Number: 21-00267052 • Address: 3313 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00267052
Address
3313 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:54:14.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T12:54:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jChd4AAC
Lat Location
(32.70807126235109000,-96.84412615292153000)
21-00400273
Service Request Number: 21-00400273 • Address: 3000 SPURLOCK ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00400273
Address
3000 SPURLOCK ST, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-08T23:59:00.000
Status
Closed
Created Date
2021-05-05T09:29:36.000
Update Date
2023-06-09T01:32:52.000
Closed Date
2021-05-05T09:37:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lCb0IAAS
Lat Location
(32.78534930438051000,-96.74310197114525000)
26-00091364
Service Request Number: 26-00091364 • Address: 2605 LOWERY ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00091364
Address
2605 LOWERY ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T15:52:36.000
Update Date
2026-03-09T14:52:32.000
Closed Date
2026-03-09T14:52:31.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aDjmsAAC
Lat Location
(32.74642122436206000,-96.75420438913440000)
24-00041410
Service Request Number: 24-00041410 • Address: ROYAL LN & N CENTRAL EXPY SB, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
24-00041410
Address
ROYAL LN & N CENTRAL EXPY SB, DALLAS, TX, 75243
City Council District
11
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-05T00:59:00.000
Status
Closed
Created Date
2024-01-28T10:51:11.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-01-28T12:22:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000792lHAAQ
Lat Location
(32.89874147269869600,-96.76921297914876000)
26-00092491
Service Request Number: 26-00092491 • Address: N BUCKNER BLVD & CASA LINDA PLZ, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00092491
Address
N BUCKNER BLVD & CASA LINDA PLZ, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T15:38:55.000
Update Date
2026-03-09T08:45:58.000
Closed Date
2026-03-09T08:45:58.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aN3RNAA0
Lat Location
(32.83237455210092000,-96.70077061217285000)
26-00092312
Service Request Number: 26-00092312 • Address: 1015 GOLDEN TROPHY DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00092312
Address
1015 GOLDEN TROPHY DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-07T12:43:12.000
Update Date
2026-03-09T12:36:30.000
Closed Date
2026-03-09T12:36:29.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLiQeAAK
Lat Location
(32.66617933924186400,-96.83870004784240000)
21-00473786
Service Request Number: 21-00473786 • Address: 1510 W JEFFERSON BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00473786
Address
1510 W JEFFERSON BLVD, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-26T07:15:09.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-06-04T14:38:37.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000mOvLoAAK
Lat Location
(32.74462994828281400,-96.84592248618040000)
25-00155827
Service Request Number: 25-00155827 • Address: 1327 CY BLACKBURN CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00155827
Address
1327 CY BLACKBURN CIR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-04-11T23:59:00.000
Status
Closed
Created Date
2025-04-08T10:15:00.000
Update Date
2025-04-21T01:21:04.000
Closed Date
2025-04-21T01:21:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000c8JIwAAM
Lat Location
(32.73483316054049000,-96.66045153970707000)
23-00161782
Service Request Number: 23-00161782 • Address: 1110 CLAUDE ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00161782
Address
1110 CLAUDE ST, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-04-13T23:59:00.000
Status
Closed
Created Date
2023-04-10T20:18:13.000
Update Date
2023-06-07T01:33:03.000
Closed Date
2023-04-17T13:42:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005R1QQAA0
Lat Location
(32.73999039819984000,-96.80777418857234000)
26-00071794
Service Request Number: 26-00071794 • Address: 7201 CUTTER MILL DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00071794
Address
7201 CUTTER MILL DR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-23T12:26:02.000
Update Date
2026-03-09T14:16:11.000
Closed Date
2026-03-09T14:16:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Xj4IUAAZ
Lat Location
(32.98094809578939000,-96.78128392806593000)
26-00142906
Service Request Number: 26-00142906 • Address: 3907 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00142906
Address
3907 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-07T11:43:18.000
Update Date
2026-04-14T11:57:03.000
Closed Date
2026-04-14T11:57:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001gUBewAAG
Lat Location
(32.81682207136552000,-96.80470722474232000)
25-00457132
Service Request Number: 25-00457132 • Address: 2968 ST BERNARD DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00457132
Address
2968 ST BERNARD DR, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-03T23:59:00.000
Status
Closed
Created Date
2025-09-19T17:47:24.000
Update Date
2025-09-26T15:11:54.000
Closed Date
2025-09-26T15:11:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001278NOAAY
Lat Location
(32.71256129739024500,-96.87113971820887000)
25-00105468
Service Request Number: 25-00105468 • Address: 1434 WHISPERING TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00105468
Address
1434 WHISPERING TRL, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-03-12T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:41:22.000
Update Date
2025-03-11T20:53:04.000
Closed Date
2025-03-11T20:53:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y3dZAAAZ
Lat Location
(32.67742046302349000,-96.80028024048740000)
26-00306117
Service Request Number: 26-00306117 • Address: 1018 VALENCIA ST, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
26-00306117
Address
1018 VALENCIA ST, DALLAS, TX, 75223
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-17T23:59:00.000
Status
Closed
Created Date
2026-07-12T20:03:45.000
Update Date
2026-07-16T09:40:15.000
Closed Date
2026-07-14T09:39:08.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000222uARAAY
Lat Location
(32.80163517589557000,-96.74143551803080000)
25-00105497
Service Request Number: 25-00105497 • Address: 8417 CANVASBACK LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00105497
Address
8417 CANVASBACK LN, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-03-12T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:52:58.000
Update Date
2025-03-11T18:30:23.000
Closed Date
2025-03-11T18:30:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y4BEDAA3
Lat Location
(32.65713958696342400,-96.97513377571308000)
26-00094055
Service Request Number: 26-00094055 • Address: 8614 CEDAR POST CT, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00094055
Address
8614 CEDAR POST CT, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T10:13:25.000
Update Date
2026-03-10T02:48:33.000
Closed Date
2026-03-10T02:48:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aYiNxAAK
Lat Location
(32.76902268972542500,-96.67278679315805000)
26-00088288
Service Request Number: 26-00088288 • Address: 13540 VARGON ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00088288
Address
13540 VARGON ST, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:14:35.000
Update Date
2026-03-09T09:09:07.000
Closed Date
2026-03-09T09:08:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZqiUwAAJ
Lat Location
(32.93156186492766000,-96.74577291935681000)
26-00427375
Service Request Number: 26-00427375 • Address: 1411 GLENCLIFF DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00427375
Address
1411 GLENCLIFF DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-05T23:59:00.000
Status
Closed
Created Date
2026-09-25T15:54:35.000
Update Date
2026-10-02T07:53:48.000
Closed Date
2026-09-29T09:33:40.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002KBTlKAAX
Lat Location
(32.73720346547617000,-96.66176850126998000)
20-01202813
Service Request Number: 20-01202813 • Address: 1212 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01202813
Address
1212 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2020-12-16T01:59:00.000
Status
Closed
Created Date
2020-12-14T16:17:37.000
Update Date
2023-06-09T04:23:03.000
Closed Date
2020-12-14T16:17:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000dFejiAAC
Lat Location
(32.69231668040089000,-96.80873578137685000)
26-00093019
Service Request Number: 26-00093019 • Address: 1342 CHEYENNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00093019
Address
1342 CHEYENNE RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-08T11:00:20.000
Update Date
2026-03-09T08:53:58.000
Closed Date
2026-03-09T08:53:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aQpstAAC
Lat Location
(32.73537115385339000,-96.63965409402440000)
22-00072589
Service Request Number: 22-00072589 • Address: 700 CONTINENTAL AVE, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
22-00072589
Address
700 CONTINENTAL AVE, DALLAS, TX, 75202
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-26T09:45:54.000
Update Date
2023-06-08T23:36:25.000
Closed Date
2022-03-03T10:43:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001S9GhAAK
Lat Location
(32.78426421497794000,-96.80891246916735000)
24-00364379
Service Request Number: 24-00364379 • Address: 2199 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00364379
Address
2199 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
120 Business Days
Overall Service Request Due Date
2024-09-09T18:59:00.000
Status
Closed
Created Date
2024-07-27T23:06:31.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2025-01-08T13:09:59.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000002LFsXAAW
Lat Location
(32.77870320426837000,-96.78857369300628000)
23-00180065
Service Request Number: 23-00180065 • Address: 9902 GOODING DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00180065
Address
9902 GOODING DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-04-25T23:59:00.000
Status
Closed
Created Date
2023-04-20T15:09:24.000
Update Date
2023-06-07T00:56:02.000
Closed Date
2023-04-20T15:16:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005UDfLAAW
Lat Location
(32.87808204555166000,-96.84362960750000000)
26-00139754
Service Request Number: 26-00139754 • Address: 9420 CULBERSON ST, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00139754
Address
9420 CULBERSON ST, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-04-05T08:03:06.000
Update Date
2026-04-05T17:01:50.000
Closed Date
2026-04-05T17:01:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001g57kyAAA
Lat Location
(32.76516208154933500,-96.66023548617174000)
22-00546410
Service Request Number: 22-00546410 • Address: 2105 BLAKE AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00546410
Address
2105 BLAKE AVE, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:41:53.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-21T17:46:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UYUoAAO
Lat Location
(32.82931958544585000,-96.68308377072746000)
22-00220510
Service Request Number: 22-00220510 • Address: 8901 QUINN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00220510
Address
8901 QUINN ST, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-02T23:59:00.000
Status
Closed
Created Date
2022-05-27T09:10:36.000
Update Date
2023-06-08T23:21:25.000
Closed Date
2022-06-02T16:11:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002IGT9AAO
Lat Location
(32.73129054769677000,-96.66694125812600000)
25-00320002
Service Request Number: 25-00320002 • Address: 4341 HORIZON NORTH PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00320002
Address
4341 HORIZON NORTH PKWY, DALLAS, TX, 75287
City Council District
12
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2025-07-09T23:59:00.000
Status
Closed
Created Date
2025-07-03T22:10:21.000
Update Date
2025-07-03T22:10:25.000
Closed Date
2025-07-03T22:10:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ozp0nAAA
Lat Location
(33.01465243348615500,-96.83583477019113000)
26-00188607
Service Request Number: 26-00188607 • Address: 4232 LEMMON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00188607
Address
4232 LEMMON AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-04T10:39:12.000
Update Date
2026-05-15T14:53:31.000
Closed Date
2026-05-15T14:53:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001mib4ZAAQ
Lat Location
(32.81624507621112000,-96.81031292838796000)
23-00333307
Service Request Number: 23-00333307 • Address: MARSH LN & L B J FWY WB, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
23-00333307
Address
MARSH LN & L B J FWY WB, DALLAS, TX, 75234
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-03T23:59:00.000
Status
Closed
Created Date
2023-07-20T13:15:47.000
Update Date
2023-08-01T15:04:23.000
Closed Date
2023-08-01T15:04:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005xPEzAAM
Lat Location
(32.91814670348817600,-96.85604555670655000)
26-00089561
Service Request Number: 26-00089561 • Address: 2902 DUTTON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00089561
Address
2902 DUTTON DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-05T15:59:31.000
Update Date
2026-03-09T09:28:51.000
Closed Date
2026-03-09T09:28:51.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZzaGRAAZ
Lat Location
(32.72526153273564000,-96.86893101004974000)
25-00288880
Service Request Number: 25-00288880 • Address: 5707 MERCEDES AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00288880
Address
5707 MERCEDES AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-17T14:34:28.000
Update Date
2025-07-11T11:46:13.000
Closed Date
2025-07-11T11:00:15.000
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00000mPGnVAAW
Lat Location
(32.82811586885583000,-96.76999538984650000)
26-00238722
Service Request Number: 26-00238722 • Address: 13266 EMILY RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00238722
Address
13266 EMILY RD, DALLAS, TX, 75240
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-03T23:59:00.000
Status
Closed
Created Date
2026-06-02T17:36:44.000
Update Date
2026-06-03T09:35:47.000
Closed Date
2026-06-03T09:35:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001sqPvbAAE
Lat Location
(32.92737356633661000,-96.76473376973890000)
25-00426392
Service Request Number: 25-00426392 • Address: GREENVILLE AVE & GOODWIN AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00426392
Address
GREENVILLE AVE & GOODWIN AVE, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-17T23:59:00.000
Status
Closed
Created Date
2025-09-03T14:11:15.000
Update Date
2026-05-15T13:22:57.000
Closed Date
2026-05-15T13:22:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000zK4MBAA0
Lat Location
(32.82387062560732000,-96.77016344786243000)
24-00275549
Service Request Number: 24-00275549 • Address: 6036 MARTEL AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00275549
Address
6036 MARTEL AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-06-12T23:59:00.000
Status
Closed
Created Date
2024-06-07T16:55:47.000
Update Date
2024-06-10T09:19:35.000
Closed Date
2024-06-10T09:19:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000081sx4AAA
Lat Location
(32.83150518054624000,-96.76286584916762000)
26-00068568
Service Request Number: 26-00068568 • Address: 2104 FOREST OAKS DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00068568
Address
2104 FOREST OAKS DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-20T12:34:05.000
Update Date
2026-03-09T15:35:16.000
Closed Date
2026-03-09T15:35:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XKgvdAAD
Lat Location
(32.81130552112662000,-96.70655459264792000)
25-00226786
Service Request Number: 25-00226786 • Address: DESDEMONA DR & TOLOSA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00226786
Address
DESDEMONA DR & TOLOSA DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-05-19T23:59:00.000
Status
Closed
Created Date
2025-05-15T14:18:17.000
Update Date
2025-05-19T21:50:26.000
Closed Date
2025-05-19T21:50:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000heLbGAAU
Lat Location
(32.85159129522813000,-96.67668174859791000)
26-00317368
Service Request Number: 26-00317368 • Address: 1938 HICKORY ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00317368
Address
1938 HICKORY ST, DALLAS, TX, 75215
City Council District
2
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-24T23:59:00.000
Status
Closed
Created Date
2026-07-19T16:46:26.000
Update Date
2026-07-25T07:53:11.000
Closed Date
2026-07-23T07:51:53.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000023bJliAAE
Lat Location
(32.77217947340918000,-96.78399993805608000)
24-00112084
Service Request Number: 24-00112084 • Address: 6801 CRESTLAND AVE, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00112084
Address
6801 CRESTLAND AVE, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-04-22T23:59:00.000
Status
Closed
Created Date
2024-03-11T15:58:28.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2024-03-15T15:28:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007RujhAAC
Lat Location
(32.99009744876952500,-96.78687532226860000)
22-00556944
Service Request Number: 22-00556944 • Address: 7305 ARBORCREST DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00556944
Address
7305 ARBORCREST DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:35:54.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-28T11:46:28.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000004Z5RiAAK
Lat Location
(32.65869616941708000,-96.82685857906901000)
20-00994333
Service Request Number: 20-00994333 • Address: 6205 BEXAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
20-00994333
Address
6205 BEXAR ST, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-10-13T23:59:00.000
Status
Closed
Created Date
2020-10-03T17:09:53.000
Update Date
2023-06-09T04:01:18.000
Closed Date
2020-10-13T08:32:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000ZlHqCAAV
Lat Location
(32.74099174139007000,-96.75349686545229000)
26-00152498
Service Request Number: 26-00152498 • Address: S BUCKNER BLVD & HOYLE AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00152498
Address
S BUCKNER BLVD & HOYLE AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-13T09:03:32.000
Update Date
2026-04-14T08:49:53.000
Closed Date
2026-04-14T08:49:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ha74yAAA
Lat Location
(32.77431883907047400,-96.68280579594636000)
26-00093037
Service Request Number: 26-00093037 • Address: 5614 MCCOMMAS BLUFF RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00093037
Address
5614 MCCOMMAS BLUFF RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-08T11:18:23.000
Update Date
2026-03-09T13:42:08.000
Closed Date
2026-03-09T13:42:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aQx7HAAS
Lat Location
(32.68146297703846400,-96.72894681195689000)
26-00094292
Service Request Number: 26-00094292 • Address: 3324 SOUTHERN OAKS BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094292
Address
3324 SOUTHERN OAKS BLVD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:24:10.000
Update Date
2026-03-09T11:58:38.000
Closed Date
2026-03-09T11:58:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aaHDBAA2
Lat Location
(32.71951561178024000,-96.77294614691833000)
21-00690063
Service Request Number: 21-00690063 • Address: 1131 BETTERTON CIR, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00690063
Address
1131 BETTERTON CIR, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-26T20:09:04.000
Update Date
2023-06-09T00:33:44.000
Closed Date
2021-07-29T16:56:40.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000opEk4AAE
Lat Location
(32.74756428476284000,-96.80709896929996000)
26-00093560
Service Request Number: 26-00093560 • Address: 12000 LEISURE WAY, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093560
Address
12000 LEISURE WAY, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T20:42:36.000
Update Date
2026-03-09T12:39:24.000
Closed Date
2026-03-09T12:39:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aTd7BAAS
Lat Location
(32.91212865777785600,-96.71174201223393000)
22-00434060
Service Request Number: 22-00434060 • Address: 801 S RIVERFRONT BLVD, DALLAS, TX, 75207 • City Council District: 1
Service Request Number
22-00434060
Address
801 S RIVERFRONT BLVD, DALLAS, TX, 75207
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-05T00:59:00.000
Status
Closed
Created Date
2022-10-03T16:39:18.000
Update Date
2023-06-08T03:41:43.000
Closed Date
2022-10-03T18:06:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003jubbAAA
Lat Location
(32.76751038533231500,-96.80730797495956000)
26-00436314
Service Request Number: 26-00436314 • Address: 10353 SPRINGHAVEN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00436314
Address
10353 SPRINGHAVEN DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2027-01-01T00:59:00.000
Status
New
Created Date
2026-10-02T09:56:23.000
Update Date
2026-10-02T09:56:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LptmvAAB
Lat Location
(32.73921955318870000,-96.64638962125748000)
20-01106676
Service Request Number: 20-01106676 • Address: 3319 GARDEN LN, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
20-01106676
Address
3319 GARDEN LN, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2020-11-17T00:59:00.000
Status
Closed
Created Date
2020-11-09T19:50:37.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-10T17:57:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000blT2jAAE
Lat Location
(32.75886637137866600,-96.74523612336547000)
20-01191605
Service Request Number: 20-01191605 • Address: 726 W JEFFERSON BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
20-01191605
Address
726 W JEFFERSON BLVD, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-12-24T00:59:00.000
Status
Closed
Created Date
2020-12-09T16:48:33.000
Update Date
2023-06-09T03:18:07.000
Closed Date
2021-04-16T17:22:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bNPsTAAW
Lat Location
(32.74307899226364000,-96.83446953993099000)
24-00376667
Service Request Number: 24-00376667 • Address: 11201 E LAKE HIGHLANDS DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00376667
Address
11201 E LAKE HIGHLANDS DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-03T19:23:51.000
Update Date
2024-08-12T10:12:17.000
Closed Date
2024-08-12T10:12:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000003F9CZAA0
Lat Location
(32.86228327891949000,-96.70146243547987000)
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