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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00515432
Service Request Number: 24-00515432 • Address: 2525 W DAVIS ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00515432
Address
2525 W DAVIS ST, DALLAS, TX, 75211
City Council District
1
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-11-14T00:59:00.000
Status
Closed
Created Date
2024-10-23T22:04:56.000
Update Date
2024-11-13T10:10:23.000
Closed Date
2024-11-13T10:10:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FSKBHAA5
Lat Location
(32.74964562504756000,-96.85945974459890000)
26-00209205
Service Request Number: 26-00209205 • Address: 14200 HUGHES LN, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00209205
Address
14200 HUGHES LN, DALLAS, TX, 75254
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-05-17T23:59:00.000
Status
Closed
Created Date
2026-05-15T12:27:52.000
Update Date
2026-05-15T20:03:39.000
Closed Date
2026-05-15T19:40:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pER8wAAG
Lat Location
(32.94193141718799000,-96.79852756768204000)
22-00136726
Service Request Number: 22-00136726 • Address: 5236 ASH LN, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00136726
Address
5236 ASH LN, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-04-13T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:55:49.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-12T08:53:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001mhKiAAI
Lat Location
(32.79441761892310600,-96.75644670037204000)
26-00335949
Service Request Number: 26-00335949 • Address: 2309 DYSON ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00335949
Address
2309 DYSON ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-07-30T10:25:47.000
Update Date
2026-07-31T15:52:37.000
Closed Date
2026-07-31T15:52:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000268mvpAAA
Lat Location
(32.74308021184727000,-96.75592332809182000)
21-00775995
Service Request Number: 21-00775995 • Address: 1629 SHEPHERD LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00775995
Address
1629 SHEPHERD LN, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-08-22T23:59:00.000
Status
Closed
Created Date
2021-08-21T19:34:27.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-08-21T20:40:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000pylDPAAY
Lat Location
(32.69319689367749500,-96.61456253463345000)
26-00092432
Service Request Number: 26-00092432 • Address: IRVING BLVD & REGAL ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
26-00092432
Address
IRVING BLVD & REGAL ROW, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:46:42.000
Update Date
2026-03-09T09:14:45.000
Closed Date
2026-03-09T09:14:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMLv1AAG
Lat Location
(32.80847705493683000,-96.90068706071408000)
22-00545459
Service Request Number: 22-00545459 • Address: 14567 TROUGH LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00545459
Address
14567 TROUGH LN, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-24T00:59:00.000
Status
Closed
Created Date
2022-12-16T16:55:07.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-22T16:58:16.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UD46AAG
Lat Location
(32.69377278290460000,-96.59195510396054000)
25-00563505
Service Request Number: 25-00563505 • Address: 818 S CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00563505
Address
818 S CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-12-04T00:59:00.000
Status
Closed
Created Date
2025-11-26T15:01:16.000
Update Date
2025-11-28T16:38:36.000
Closed Date
2025-11-28T16:38:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001GarX7AAJ
Lat Location
(32.73805229691324000,-96.84285189885942000)
26-00351297
Service Request Number: 26-00351297 • Address: 2618 MAYHEW DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00351297
Address
2618 MAYHEW DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T14:59:22.000
Update Date
2026-08-08T21:40:45.000
Closed Date
2026-08-08T21:40:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000028KuziAAC
Lat Location
(32.83557310411144000,-96.67001188262826000)
21-00150916
Service Request Number: 21-00150916 • Address: 3500 SPENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00150916
Address
3500 SPENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-27T00:59:00.000
Status
Closed
Created Date
2021-02-19T07:54:16.000
Update Date
2023-06-09T02:13:37.000
Closed Date
2021-02-26T10:30:49.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hBgFPAA0
Lat Location
(32.75781579335452400,-96.77357556686401000)
23-00161760
Service Request Number: 23-00161760 • Address: 959 E WHEATLAND RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00161760
Address
959 E WHEATLAND RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-04-12T23:59:00.000
Status
Closed
Created Date
2023-04-10T19:35:59.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-04-10T22:31:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005R0A5AAK
Lat Location
(32.64787922452295000,-96.80999142745000000)
23-00303241
Service Request Number: 23-00303241 • Address: 5343 MERRIMAC AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00303241
Address
5343 MERRIMAC AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:36:56.000
Update Date
2023-07-13T16:04:07.000
Closed Date
2023-07-13T16:04:07.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rOHDAA2
Lat Location
(32.82741645457720400,-96.77884190912366000)
26-00233101
Service Request Number: 26-00233101 • Address: 2719 MAURINE F BAILEY WAY, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00233101
Address
2719 MAURINE F BAILEY WAY, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-30T09:41:12.000
Update Date
2026-06-03T10:04:09.000
Closed Date
2026-06-03T10:04:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001sB6LqAAK
Lat Location
(32.75410139234811000,-96.75298587569515000)
22-00128318
Service Request Number: 22-00128318 • Address: 7003 TOKALON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00128318
Address
7003 TOKALON DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-05T07:59:25.000
Update Date
2023-06-08T23:09:34.000
Closed Date
2022-04-06T08:46:31.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000001jUqkAAE
Lat Location
(32.81940112325358000,-96.73756951801208000)
23-00303867
Service Request Number: 23-00303867 • Address: 3020 SHARPVIEW LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00303867
Address
3020 SHARPVIEW LN, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-07T23:59:00.000
Status
Closed
Created Date
2023-07-03T20:21:15.000
Update Date
2023-07-07T11:04:24.000
Closed Date
2023-07-07T11:04:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rWMzAAM
Lat Location
(32.79602738098524000,-96.70098693818844000)
21-00442904
Service Request Number: 21-00442904 • Address: 7536 ABERDON RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00442904
Address
7536 ABERDON RD, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-20T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:03:19.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-18T11:24:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6x6AAC
Lat Location
(32.99697549499915000,-96.77307677309858000)
26-00122293
Service Request Number: 26-00122293 • Address: 7108 ARBORCREST DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00122293
Address
7108 ARBORCREST DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-25T15:02:16.000
Update Date
2026-04-14T11:18:12.000
Closed Date
2026-04-14T11:18:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001e1evAAAQ
Lat Location
(32.66151085790756500,-96.82762154318058000)
26-00238473
Service Request Number: 26-00238473 • Address: 111 W ELMORE AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00238473
Address
111 W ELMORE AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-02T15:58:10.000
Update Date
2026-06-03T15:03:42.000
Closed Date
2026-06-03T15:03:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001sov3XAAQ
Lat Location
(32.71695367371080000,-96.82313658272669000)
24-00496343
Service Request Number: 24-00496343 • Address: 3074 ST ALBERT DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
24-00496343
Address
3074 ST ALBERT DR, DALLAS, TX, 75233
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-15T18:59:00.000
Status
Closed
Created Date
2024-10-12T11:26:33.000
Update Date
2024-10-12T11:33:13.000
Closed Date
2024-10-12T11:33:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000DPGYNAA5
Lat Location
(32.71071553518855500,-96.87020802557667000)
26-00199393
Service Request Number: 26-00199393 • Address: 8788 PARK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00199393
Address
8788 PARK LN, DALLAS, TX, 75231
City Council District
13
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-10T02:10:04.000
Update Date
2026-05-14T08:19:53.000
Closed Date
2026-05-14T08:19:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o0nebAAA
Lat Location
(32.86900303754832000,-96.74875258366936000)
21-00641203
Service Request Number: 21-00641203 • Address: 1904 N PRAIRIE AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00641203
Address
1904 N PRAIRIE AVE, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-12T10:20:52.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-10-19T08:07:58.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000o1zWnAAI
Lat Location
(32.80692874994126400,-96.77853716896280000)
26-00035030
Service Request Number: 26-00035030 • Address: 8081 L B J SERV WB, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
26-00035030
Address
8081 L B J SERV WB, DALLAS, TX, 75251
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-28T11:20:46.000
Update Date
2026-01-29T17:45:09.000
Closed Date
2026-01-29T17:45:09.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001SKjbSAAT
Lat Location
(32.92505255708206000,-96.76748242179123000)
26-00352125
Service Request Number: 26-00352125 • Address: 1327 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00352125
Address
1327 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-12T00:59:00.000
Status
Closed
Created Date
2026-08-09T16:49:18.000
Update Date
2026-08-10T21:48:02.000
Closed Date
2026-08-10T21:47:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028RnNBAA0
Lat Location
(32.69252309610520000,-96.80624644197451000)
21-00473821
Service Request Number: 21-00473821 • Address: 3111 N HOUSTON ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
21-00473821
Address
3111 N HOUSTON ST, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-28T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:36:11.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T13:06:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mOvtLAAS
Lat Location
(32.79515815874624000,-96.81372119929141000)
24-00254707
Service Request Number: 24-00254707 • Address: 2915 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00254707
Address
2915 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-29T21:19:55.000
Update Date
2024-06-09T17:26:17.000
Closed Date
2024-06-09T17:26:17.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007xpNeAAI
Lat Location
(32.85895790562913000,-96.87278997287177000)
21-00150841
Service Request Number: 21-00150841 • Address: 4500 BRYAN ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00150841
Address
4500 BRYAN ST, DALLAS, TX, 75204
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-02-21T00:59:00.000
Status
Closed
Created Date
2021-02-19T03:06:53.000
Update Date
2023-06-09T02:13:37.000
Closed Date
2021-02-19T06:42:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000hBf4TAAS
Lat Location
(32.80034309461666500,-96.77763761324547000)
23-00312389
Service Request Number: 23-00312389 • Address: 1059 CREEKSIDE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00312389
Address
1059 CREEKSIDE DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed
Created Date
2023-07-08T18:48:50.000
Update Date
2023-07-25T16:14:21.000
Closed Date
2023-07-25T16:14:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005tB2fAAE
Lat Location
(32.73050082821972500,-96.69540226664625000)
21-00473794
Service Request Number: 21-00473794 • Address: N COCKRELL HILL RD & DALLAS FT WORTH TPKE WB, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
21-00473794
Address
N COCKRELL HILL RD & DALLAS FT WORTH TPKE WB, DALLAS, TX, 75211
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-27T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:19:57.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T07:48:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOvTjAAK
Lat Location
(32.76678739160779000,-96.89593513411687000)
23-00270054
Service Request Number: 23-00270054 • Address: 3511 DICKASON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00270054
Address
3511 DICKASON AVE, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-22T23:59:00.000
Status
Closed
Created Date
2023-06-14T16:58:42.000
Update Date
2023-06-22T09:44:28.000
Closed Date
2023-06-22T09:44:28.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005lM8jAAE
Lat Location
(32.80608506164916000,-96.80681927999807000)
25-00366127
Service Request Number: 25-00366127 • Address: 12110 VENDOME PL, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00366127
Address
12110 VENDOME PL, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-08-04T18:59:00.000
Status
Closed
Created Date
2025-07-30T08:21:59.000
Update Date
2025-07-30T17:06:20.000
Closed Date
2025-07-30T17:05:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000tcfyeAAA
Lat Location
(32.91380022533604000,-96.79975686175618000)
24-00570185
Service Request Number: 24-00570185 • Address: 5796 MAPLE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00570185
Address
5796 MAPLE AVE, DALLAS, TX, 75235
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-12-31T18:59:00.000
Status
Closed
Created Date
2024-11-27T13:22:11.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-12-17T12:27:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000KpEv3AAF
Lat Location
(32.82271663574953000,-96.83786685385385000)
26-00088835
Service Request Number: 26-00088835 • Address: JOURDAN WAY & DELOACHE AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00088835
Address
JOURDAN WAY & DELOACHE AVE, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed
Created Date
2026-03-05T11:57:51.000
Update Date
2026-03-09T09:08:50.000
Closed Date
2026-03-09T09:08:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZuzFRAAZ
Lat Location
(32.87069979441828600,-96.80671515148543000)
26-00090804
Service Request Number: 26-00090804 • Address: 10 LAKESIDE PARK, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00090804
Address
10 LAKESIDE PARK, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:58:05.000
Update Date
2026-03-09T16:59:38.000
Closed Date
2026-03-09T16:59:37.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aAOtSAAW
Lat Location
(32.85969877813377600,-96.77404128028518000)
24-00399079
Service Request Number: 24-00399079 • Address: 4100 CABELL DR, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00399079
Address
4100 CABELL DR, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-19T00:59:00.000
Status
Closed
Created Date
2024-08-16T14:35:34.000
Update Date
2024-08-17T09:08:22.000
Closed Date
2024-08-17T09:08:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000004rKkfAAE
Lat Location
(32.80311565226390500,-96.78743810950004000)
24-00365008
Service Request Number: 24-00365008 • Address: 7611 UMPHRESS RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00365008
Address
7611 UMPHRESS RD, DALLAS, TX, 75217
City Council District
5
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-08-16T23:59:00.000
Status
Closed
Created Date
2024-07-28T17:28:11.000
Update Date
2024-08-02T08:05:36.000
Closed Date
2024-08-02T08:05:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000002OBfVAAW
Lat Location
(32.74255602586010400,-96.69148874446765000)
26-00103164
Service Request Number: 26-00103164 • Address: 1811 SOUTH BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00103164
Address
1811 SOUTH BLVD, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-31T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-11T16:09:21.000
Update Date
2026-03-13T15:19:29.000
Closed Date
2026-03-13T15:19:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001beUj8AAE
Lat Location
(32.76330155185214500,-96.77744618160824000)
22-00293915
Service Request Number: 22-00293915 • Address: 6110 LEMMON AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00293915
Address
6110 LEMMON AVE, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-12T10:37:18.000
Update Date
2023-06-08T03:12:23.000
Closed Date
2022-07-12T10:42:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002rLQIAA2
Lat Location
(32.83250639706780000,-96.82834766803211000)
24-00462131
Service Request Number: 24-00462131 • Address: 3900 INVESTOR DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
24-00462131
Address
3900 INVESTOR DR, DALLAS, TX, 75237
City Council District
3
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-10-04T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-09-21T12:51:24.000
Update Date
2024-09-24T08:15:42.000
Closed Date
2024-09-24T08:15:39.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000A7wCnAAJ
Lat Location
(32.65909716718028500,-96.88323058701185000)
21-00782982
Service Request Number: 21-00782982 • Address: 3207 TOPEKA AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00782982
Address
3207 TOPEKA AVE, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-09-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-08-21T18:12:12.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-08-24T13:16:30.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pzxM8AAI
Lat Location
(32.78062983699057000,-96.83493298785900000)
22-00053371
Service Request Number: 22-00053371 • Address: 4810 NUEVO LAREDO CT, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00053371
Address
4810 NUEVO LAREDO CT, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-02-19T00:59:00.000
Status
Closed
Created Date
2022-02-11T09:56:20.000
Update Date
2023-06-08T23:33:11.000
Closed Date
2022-02-18T09:57:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001N7elAAC
Lat Location
(32.68088883776588000,-96.90432446530849000)
25-00074237
Service Request Number: 25-00074237 • Address: 11250 N CENTRAL EXPY NB, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00074237
Address
11250 N CENTRAL EXPY NB, DALLAS, TX, 75243
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-03-21T23:59:00.000
Status
Closed
Created Date
2025-02-20T14:49:59.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-04-15T13:46:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Email
Unique Key
500cs00000VPtAkAAL
Lat Location
(32.90069530493832000,-96.76877183378748000)
23-00160328
Service Request Number: 23-00160328 • Address: 2328 MOUNTAIN LAKE RD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00160328
Address
2328 MOUNTAIN LAKE RD, DALLAS, TX, 75224
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Survey Questions - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-03-21T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-03-13T17:48:28.000
Update Date
2026-08-07T14:56:32.000
Closed Date
2023-04-10T11:33:22.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005Qkx7AAC
Lat Location
(32.72134974280059000,-96.85631064519784000)
26-00208218
Service Request Number: 26-00208218 • Address: 1105 SERENA DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00208218
Address
1105 SERENA DR, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-05-29T23:59:00.000
Status
Closed
Created Date
2026-05-14T20:06:48.000
Update Date
2026-05-15T11:27:51.000
Closed Date
2026-05-15T11:27:51.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p6pGTAAY
Lat Location
(32.68679543651336400,-96.56018605687058000)
21-00675990
Service Request Number: 21-00675990 • Address: 5801 LONDON LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00675990
Address
5801 LONDON LN, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-30T00:59:00.000
Status
Closed
Created Date
2021-07-22T10:19:22.000
Update Date
2023-06-09T01:34:45.000
Closed Date
2021-07-26T16:21:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000onIwoAAE
Lat Location
(32.99978489076971000,-96.80848285435945000)
22-00550163
Service Request Number: 22-00550163 • Address: 13660 C F HAWN FWY EB, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00550163
Address
13660 C F HAWN FWY EB, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-20T12:41:08.000
Update Date
2023-06-08T03:10:25.000
Closed Date
2022-12-22T16:16:44.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000004W9pfAAC
Lat Location
(32.67577334488901000,-96.60197888786874000)
22-00332332
Service Request Number: 22-00332332 • Address: 1201 TURTLE CREEK BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
22-00332332
Address
1201 TURTLE CREEK BLVD, DALLAS, TX, 75207
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-07-11T12:50:37.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-08-04T16:11:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003AACQAA4
Lat Location
(32.79420012247910400,-96.82653015871381000)
26-00092208
Service Request Number: 26-00092208 • Address: 607 S MANUS DR, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00092208
Address
607 S MANUS DR, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-07T11:16:30.000
Update Date
2026-03-09T16:13:22.000
Closed Date
2026-03-09T16:13:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLZryAAG
Lat Location
(32.72866607952337000,-96.83283222793122000)
23-00401011
Service Request Number: 23-00401011 • Address: 8806 MEDITERRANEAN DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00401011
Address
8806 MEDITERRANEAN DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-28T15:31:01.000
Update Date
2023-11-02T08:09:18.000
Closed Date
2023-11-02T08:09:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006BiTzAAK
Lat Location
(32.86854954127324000,-96.69707705163528000)
26-00154922
Service Request Number: 26-00154922 • Address: 3002 CARLSON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00154922
Address
3002 CARLSON DR, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Transferred)
Created Date
2026-04-07T19:10:24.000
Update Date
2026-04-14T10:28:11.000
Closed Date
2026-04-14T10:28:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hvL85AAE
Lat Location
(32.82400905792266000,-96.82997300593775000)
26-00160460
Service Request Number: 26-00160460 • Address: 839 N CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00160460
Address
839 N CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-16T20:23:56.000
Update Date
2026-04-29T17:30:19.000
Closed Date
2026-04-29T16:44:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ibbDGAAY
Lat Location
(32.75318431660896000,-96.84169969730382000)
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