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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
20-01181312
Service Request Number: 20-01181312 • Address: 2047 BEN HUR ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
20-01181312
Address
2047 BEN HUR ST, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2021-01-06T01:59:00.000
Status
Closed
Created Date
2020-12-06T10:24:36.000
Update Date
2023-06-09T04:19:42.000
Closed Date
2020-12-08T01:00:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bME7QAAW
Lat Location
(32.67911236741435500,-96.61204874988430000)
23-00044140
Service Request Number: 23-00044140 • Address: 4323 MAPLE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
23-00044140
Address
4323 MAPLE AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
ICR Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-03-10T16:38:20.000
Status
Closed
Created Date
2023-01-26T16:38:20.000
Update Date
2023-06-07T02:43:04.000
Closed Date
2023-03-21T15:37:10.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004wb5jAAA
Lat Location
(32.80917697260439000,-96.82013882108774000)
25-00308608
Service Request Number: 25-00308608 • Address: 7023 CORONADO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00308608
Address
7023 CORONADO AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-27T21:15:15.000
Update Date
2025-07-11T16:25:13.000
Closed Date
2025-07-11T15:39:09.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o3PEnAAM
Lat Location
(32.81186795669627500,-96.73777185634296000)
26-00099339
Service Request Number: 26-00099339 • Address: 9715 FAIRCREST DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00099339
Address
9715 FAIRCREST DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-11T15:59:26.000
Update Date
2026-03-20T15:02:20.000
Closed Date
2026-03-20T15:02:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001bAbTXAA0
Lat Location
(32.88977736366113000,-96.71912541867222000)
24-00058213
Service Request Number: 24-00058213 • Address: 4839 MEXICANA RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00058213
Address
4839 MEXICANA RD, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-06T16:30:46.000
Update Date
2024-02-26T12:00:03.000
Closed Date
2024-02-26T12:00:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007D4w5AAC
Lat Location
(32.79519642993139000,-96.89920783425237000)
24-00321043
Service Request Number: 24-00321043 • Address: 4515 LIVE OAK ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00321043
Address
4515 LIVE OAK ST, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-02T15:38:55.000
Update Date
2025-05-23T15:40:37.000
Closed Date
2025-05-23T15:40:36.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000008C396AAC
Lat Location
(32.79985141247248000,-96.77606431552347000)
25-00150783
Service Request Number: 25-00150783 • Address: 4740 HARRY HINES BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00150783
Address
4740 HARRY HINES BLVD, DALLAS, TX, 75235
City Council District
2
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-11T23:59:00.000
Status
Closed
Created Date
2025-04-04T14:42:23.000
Update Date
2025-04-08T10:48:08.000
Closed Date
2025-04-08T10:47:57.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000biZEXAA2
Lat Location
(32.80775538892777400,-96.83188106844771000)
25-00231063
Service Request Number: 25-00231063 • Address: 4130 LORINSER LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00231063
Address
4130 LORINSER LN, DALLAS, TX, 75220
City Council District
13
Department
Dallas Water Utilities
Service Request Type
Illegal Dumping Urgent - OEQS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-05-23T23:59:00.000
Status
Closed
Created Date
2025-05-18T11:37:56.000
Update Date
2025-09-30T23:03:07.000
Closed Date
2025-05-18T14:29:49.000
Outcome
Information Provided
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000i01QzAAI
Lat Location
(32.86785396380401000,-96.84004923181472000)
25-00036171
Service Request Number: 25-00036171 • Address: 1599 N HENDERSON AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00036171
Address
1599 N HENDERSON AVE, DALLAS, TX, 75206
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-27T18:16:20.000
Update Date
2025-01-31T19:28:53.000
Closed Date
2025-01-30T18:45:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000S4X25AAF
Lat Location
(32.80862425821876400,-96.77153657997498000)
26-00091094
Service Request Number: 26-00091094 • Address: 6300 S R L THORNTON FWY NB, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00091094
Address
6300 S R L THORNTON FWY NB, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-06T13:56:34.000
Update Date
2026-03-06T14:04:52.000
Closed Date
2026-03-06T14:04:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aCsqcAAC
Lat Location
(32.67127123180156000,-96.82228042221743000)
26-00403647
Service Request Number: 26-00403647 • Address: BLUE BONNET RD & BLUFFVIEW BLVD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00403647
Address
BLUE BONNET RD & BLUFFVIEW BLVD, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-09-17T23:59:00.000
Status
Closed
Created Date
2026-09-10T21:00:08.000
Update Date
2026-09-14T13:24:09.000
Closed Date
2026-09-14T13:24:09.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GbIlNAAV
Lat Location
(32.85380484386328000,-96.83676249332758000)
26-00408434
Service Request Number: 26-00408434 • Address: 9724 BLUFF DALE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00408434
Address
9724 BLUFF DALE DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-09-15T23:59:00.000
Status
Closed
Created Date
2026-09-14T13:11:10.000
Update Date
2026-09-14T13:11:16.000
Closed Date
2026-09-14T13:11:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002HEHXeAAP
Lat Location
(32.84700142202803000,-96.70844120380417000)
21-00589712
Service Request Number: 21-00589712 • Address: 1110 S CESAR CHAVEZ BLVD, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
21-00589712
Address
1110 S CESAR CHAVEZ BLVD, DALLAS, TX, 75201
City Council District
2
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-08-09T23:59:00.000
Status
Closed
Created Date
2021-06-25T21:53:39.000
Update Date
2023-06-12T01:09:15.000
Closed Date
2021-06-27T16:24:39.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500t000000nQtnRAAS
Lat Location
(32.77785454983746400,-96.78753652533835000)
25-00386407
Service Request Number: 25-00386407 • Address: 7100 BLACKWILLOW LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00386407
Address
7100 BLACKWILLOW LN, DALLAS, TX, 75249
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-25T23:59:00.000
Status
Closed
Created Date
2025-08-11T12:13:14.000
Update Date
2026-05-15T13:25:44.000
Closed Date
2026-05-15T13:25:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000varWSAAY
Lat Location
(32.62935484126652600,-96.94372423817197000)
26-00424787
Service Request Number: 26-00424787 • Address: 3900 FRIO DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00424787
Address
3900 FRIO DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-24T11:26:09.000
Update Date
2026-10-02T13:30:20.000
Closed Date
2026-09-30T12:43:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002Jov0jAAB
Lat Location
(32.69930812075459400,-96.80255900918611000)
26-00086115
Service Request Number: 26-00086115 • Address: 2422 WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00086115
Address
2422 WYCLIFF AVE, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-28T23:59:00.000
Status
Closed
Created Date
2026-03-04T06:28:40.000
Update Date
2026-03-09T08:18:50.000
Closed Date
2026-03-09T08:18:49.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZaH7MAAV
Lat Location
(32.80846246059100000,-96.82124698506288000)
26-00429416
Service Request Number: 26-00429416 • Address: 3545 LINDA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00429416
Address
3545 LINDA DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-05T23:59:00.000
Status
Closed
Created Date
2026-09-27T22:32:55.000
Update Date
2026-10-02T07:43:16.000
Closed Date
2026-09-30T07:42:40.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00002KR6ZSAA1
Lat Location
(32.87334508641771000,-96.85982700462826000)
23-00582775
Service Request Number: 23-00582775 • Address: 2627 JEFFRIES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00582775
Address
2627 JEFFRIES ST, DALLAS, TX, 75215
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-07T01:59:00.000
Status
Closed (Transferred)
Created Date
2023-12-29T12:31:23.000
Update Date
2025-06-12T06:51:15.000
Closed Date
2023-12-29T16:38:34.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006wsAwAAI
Lat Location
(32.77361065516543000,-96.77135288376141000)
26-00092493
Service Request Number: 26-00092493 • Address: 5345 RAVEN ROW, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00092493
Address
5345 RAVEN ROW, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-07T15:40:00.000
Update Date
2026-03-09T13:52:50.000
Closed Date
2026-03-09T13:52:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aMy8MAAS
Lat Location
(32.68051295707057000,-96.89648151074371000)
20-01081689
Service Request Number: 20-01081689 • Address: 5961 FOX HILL LN, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
20-01081689
Address
5961 FOX HILL LN, DALLAS, TX, 75232
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-31T12:11:12.000
Update Date
2023-06-09T03:27:43.000
Closed Date
2020-11-13T10:14:56.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000bjoSRAAY
Lat Location
(32.67370282795579000,-96.83900335477658000)
26-00355030
Service Request Number: 26-00355030 • Address: 6244 PRESTON CREEK DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00355030
Address
6244 PRESTON CREEK DR, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water Payments & Billing Inquiry - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2026-09-11T23:59:00.000
Status
Closed
Created Date
2026-08-11T12:11:55.000
Update Date
2026-08-13T14:57:18.000
Closed Date
2026-08-11T14:56:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000028vInOAAU
Lat Location
(32.93648227004164400,-96.79957989686234000)
26-00350588
Service Request Number: 26-00350588 • Address: 1100 BECKLEYMEADE AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00350588
Address
1100 BECKLEYMEADE AVE, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Steel Plates in Street - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-07T19:07:23.000
Update Date
2026-08-08T12:20:02.000
Closed Date
2026-08-08T12:20:02.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028Fo8YAAS
Lat Location
(32.64022579743219000,-96.84024760321518000)
25-00231069
Service Request Number: 25-00231069 • Address: 6234 ROYALTON DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00231069
Address
6234 ROYALTON DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-23T18:59:00.000
Status
Closed
Created Date
2025-05-18T11:45:40.000
Update Date
2025-05-20T17:49:40.000
Closed Date
2025-05-20T17:49:16.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
500cs00000i02wYAAQ
Lat Location
(32.89789037369038000,-96.79950403336098000)
23-00462611
Service Request Number: 23-00462611 • Address: 7184 FISHER RD, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00462611
Address
7184 FISHER RD, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-10-11T23:59:00.000
Status
Closed
Created Date
2023-10-05T13:15:10.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2023-10-06T16:32:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Q6WMAA0
Lat Location
(32.84074538526127000,-96.73512783433411000)
22-00265948
Service Request Number: 22-00265948 • Address: 600 W PENTAGON PKWY, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00265948
Address
600 W PENTAGON PKWY, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-07-08T23:59:00.000
Status
Closed
Created Date
2022-06-23T16:10:09.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2022-06-25T05:58:03.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002g2KGAAY
Lat Location
(32.69364083242235000,-96.83242667542513000)
26-00094371
Service Request Number: 26-00094371 • Address: 2531 CATHERINE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00094371
Address
2531 CATHERINE ST, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:43:20.000
Update Date
2026-03-09T17:55:44.000
Closed Date
2026-03-09T17:55:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aaiDNAAY
Lat Location
(32.73830429025211000,-96.85980514574005000)
26-00091861
Service Request Number: 26-00091861 • Address: 4339 NORTHCREST RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00091861
Address
4339 NORTHCREST RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T21:06:57.000
Update Date
2026-03-09T15:32:36.000
Closed Date
2026-03-09T15:32:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aIBfjAAG
Lat Location
(32.88257345314977000,-96.83571660726338000)
21-00388894
Service Request Number: 21-00388894 • Address: 2616 GROSS RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00388894
Address
2616 GROSS RD, DALLAS, TX, 75228
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-11T23:59:00.000
Status
Closed
Created Date
2021-05-01T23:40:39.000
Update Date
2023-06-09T01:42:53.000
Closed Date
2021-05-07T05:33:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lBDJlAAO
Lat Location
(32.81406255926267000,-96.67039144615391000)
26-00093717
Service Request Number: 26-00093717 • Address: 7614 MORTON ST, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00093717
Address
7614 MORTON ST, DALLAS, TX, 75209
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T06:43:56.000
Update Date
2026-03-09T15:09:14.000
Closed Date
2026-03-09T15:08:50.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aVYcrAAG
Lat Location
(32.84856226857112000,-96.82353230776853000)
26-00040993
Service Request Number: 26-00040993 • Address: 12712 PARK CENTRAL DR, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
26-00040993
Address
12712 PARK CENTRAL DR, DALLAS, TX, 75251
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-02T18:29:43.000
Update Date
2026-02-03T15:00:17.000
Closed Date
2026-02-03T14:14:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001TSNA9AAP
Lat Location
(32.91984049070587000,-96.77685615839994000)
22-00044701
Service Request Number: 22-00044701 • Address: 3041 OBANNON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00044701
Address
3041 OBANNON DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-02-12T00:59:00.000
Status
Closed
Created Date
2022-02-04T16:41:23.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-11T19:38:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001KmcYAAS
Lat Location
(32.71114709872107000,-96.83520296321205000)
20-01081733
Service Request Number: 20-01081733 • Address: 1843 LIFE AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01081733
Address
1843 LIFE AVE, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2020-12-03T00:59:00.000
Status
Closed
Created Date
2020-10-31T12:51:26.000
Update Date
2023-06-09T03:27:43.000
Closed Date
2020-11-02T10:24:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000bjodJAAQ
Lat Location
(32.78634662612166000,-96.84897269731962000)
20-01199668
Service Request Number: 20-01199668 • Address: 10230 TECHNOLOGY BLVD W, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
20-01199668
Address
10230 TECHNOLOGY BLVD W, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2020-12-15T00:59:00.000
Status
Closed
Created Date
2020-12-12T23:19:29.000
Update Date
2023-06-09T03:22:31.000
Closed Date
2020-12-12T23:32:11.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000dFEvPAAW
Lat Location
(32.86049088640060000,-96.90003566546872000)
26-00346140
Service Request Number: 26-00346140 • Address: 2719 KNIGHT ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00346140
Address
2719 KNIGHT ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-05T13:14:36.000
Update Date
2026-08-08T15:52:15.000
Closed Date
2026-08-06T15:51:27.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027aRcXAAU
Lat Location
(32.80931543190797600,-96.81556152849662000)
24-00239884
Service Request Number: 24-00239884 • Address: 1821 GRANITE FALLS CT, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00239884
Address
1821 GRANITE FALLS CT, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-30T23:59:00.000
Status
Closed
Created Date
2024-05-22T08:54:28.000
Update Date
2024-05-24T16:27:44.000
Closed Date
2024-05-24T16:27:44.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007uzcOAAQ
Lat Location
(32.80005812855193000,-96.78597327721992000)
26-00348036
Service Request Number: 26-00348036 • Address: 2926 WEATHER VANE LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00348036
Address
2926 WEATHER VANE LN, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-13T23:59:00.000
Status
Closed
Created Date
2026-08-06T13:05:19.000
Update Date
2026-08-11T10:06:35.000
Closed Date
2026-08-11T10:06:34.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027rn40AAA
Lat Location
(32.85621257709794000,-96.66293270388570000)
26-00087415
Service Request Number: 26-00087415 • Address: 2200 LEA CREST DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00087415
Address
2200 LEA CREST DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-04T15:33:48.000
Update Date
2026-03-09T10:00:45.000
Closed Date
2026-03-09T10:00:45.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZjL5IAAV
Lat Location
(32.70773077565104400,-96.79450726788467000)
22-00353275
Service Request Number: 22-00353275 • Address: S BARRY AVE & EAST GRAND AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00353275
Address
S BARRY AVE & EAST GRAND AVE, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-08-24T00:59:00.000
Status
Closed
Created Date
2022-08-17T18:22:03.000
Update Date
2026-08-07T15:27:03.000
Closed Date
2022-08-18T13:58:57.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003IKzIAAW
Lat Location
(32.78873434875320000,-96.75289186904607000)
26-00153837
Service Request Number: 26-00153837 • Address: 1603 POPLAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00153837
Address
1603 POPLAR ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-27T23:59:00.000
Status
Closed
Created Date
2026-04-13T16:47:00.000
Update Date
2026-04-14T11:58:54.000
Closed Date
2026-04-14T11:58:54.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hmfpFAAQ
Lat Location
(32.75196142306994000,-96.76864309221850000)
25-00519251
Service Request Number: 25-00519251 • Address: 4700 ST FRANCIS AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00519251
Address
4700 ST FRANCIS AVE, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-05T00:59:00.000
Status
Closed
Created Date
2025-10-28T09:53:24.000
Update Date
2025-11-06T09:21:20.000
Closed Date
2025-11-06T09:21:19.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000019UbKcAAK
Lat Location
(32.78448420167429000,-96.68703559148756000)
23-00174214
Service Request Number: 23-00174214 • Address: 340 PENGUIN DR, DALLAS, TX, 75241 • City Council District: 4
Service Request Number
23-00174214
Address
340 PENGUIN DR, DALLAS, TX, 75241
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T17:07:14.000
Update Date
2023-06-07T00:54:15.000
Closed Date
2023-04-20T12:33:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005T6k6AAC
Lat Location
(32.67979286530978000,-96.82029603679057000)
25-00105522
Service Request Number: 25-00105522 • Address: 2343 STARKS AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00105522
Address
2343 STARKS AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-11T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:02:49.000
Update Date
2025-03-11T18:40:01.000
Closed Date
2025-03-11T18:40:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y4H8LAAV
Lat Location
(32.74773929983230000,-96.75582691872448000)
23-00324012
Service Request Number: 23-00324012 • Address: 2104 CLOUDCROFT CIR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00324012
Address
2104 CLOUDCROFT CIR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-25T23:59:00.000
Status
Closed
Created Date
2023-07-15T00:43:00.000
Update Date
2023-07-28T15:26:01.000
Closed Date
2023-07-28T15:26:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005vXPnAAM
Lat Location
(32.70019519658955000,-96.85280151295413000)
26-00198810
Service Request Number: 26-00198810 • Address: 7818 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00198810
Address
7818 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-09T12:00:25.000
Update Date
2026-05-15T13:50:39.000
Closed Date
2026-05-15T13:50:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001nxb3eAAA
Lat Location
(32.65172827544392000,-96.78223215682878000)
26-00100176
Service Request Number: 26-00100176 • Address: 8849 FAIR OAKS XING, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00100176
Address
8849 FAIR OAKS XING, DALLAS, TX, 75243
City Council District
10
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-14T00:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-04T09:17:33.000
Update Date
2026-03-12T09:52:34.000
Closed Date
2026-03-12T09:52:33.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001bJ0bCAAS
Lat Location
(32.89990680071426000,-96.72570807662825000)
24-00221146
Service Request Number: 24-00221146 • Address: 358 N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00221146
Address
358 N JIM MILLER RD, DALLAS, TX, 75217
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-05-13T23:59:00.000
Status
Closed
Created Date
2024-05-11T10:14:08.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-05-12T19:49:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007qqG2AAI
Lat Location
(32.71699470778953000,-96.69989700923873000)
23-00261495
Service Request Number: 23-00261495 • Address: 3346 MAYHEW DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00261495
Address
3346 MAYHEW DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-06-14T23:59:00.000
Status
Closed
Created Date
2023-06-10T19:19:04.000
Update Date
2023-06-14T09:08:35.000
Closed Date
2023-06-14T09:08:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005k7vqAAA
Lat Location
(32.83861288958686000,-96.65908863164553000)
23-00474220
Service Request Number: 23-00474220 • Address: 2323 W ILLINOIS AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00474220
Address
2323 W ILLINOIS AVE, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2023-10-13T09:52:00.000
Update Date
2023-10-13T10:11:18.000
Closed Date
2023-10-13T10:11:08.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006SuTBAA0
Lat Location
(32.72049424516717400,-96.85594894807114000)
26-00095315
Service Request Number: 26-00095315 • Address: 2700 GAY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00095315
Address
2700 GAY ST, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:51:09.000
Update Date
2026-03-09T18:28:51.000
Closed Date
2026-03-09T18:28:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ahj33AAA
Lat Location
(32.77399112639278000,-96.74509793855437000)
22-00172984
Service Request Number: 22-00172984 • Address: 3105 ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00172984
Address
3105 ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-01T22:08:52.000
Update Date
2023-06-08T23:03:30.000
Closed Date
2022-05-03T14:48:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000226YtAAI
Lat Location
(32.89535894088666000,-96.87502898627167000)
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