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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00586654
Service Request Number: 25-00586654 • Address: 2410 JORDAN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00586654
Address
2410 JORDAN ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-12-19T00:59:00.000
Status
Closed
Created Date
2025-12-15T18:54:28.000
Update Date
2025-12-15T19:14:44.000
Closed Date
2025-12-15T19:14:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001K05N3AAJ
Lat Location
(32.75938156477598500,-96.76559464117524000)
26-00309027
Service Request Number: 26-00309027 • Address: W CAMP WISDOM RD & S COCKRELL HILL RD, DALLAS, TX, 75237 • Department: Transportation and Public Works Department
Service Request Number
26-00309027
Address
W CAMP WISDOM RD & S COCKRELL HILL RD, DALLAS, TX, 75237
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-07-14T13:08:02.000
Update Date
2026-07-16T18:38:15.000
Closed Date
2026-07-14T18:37:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000022V9UqAAK
Lat Location
(32.66205293669028000,-96.89130597162000000)
21-00202795
Service Request Number: 21-00202795 • Address: 4066 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00202795
Address
4066 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-03-10T00:59:00.000
Status
Closed
Created Date
2021-03-06T13:42:43.000
Update Date
2023-06-09T02:12:13.000
Closed Date
2021-03-06T23:07:48.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000honoiAAA
Lat Location
(32.81827834499331000,-96.80447733778549000)
21-00656716
Service Request Number: 21-00656716 • Address: 12328 KLEBERG RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00656716
Address
12328 KLEBERG RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-16T00:09:47.000
Update Date
2023-06-09T00:40:01.000
Closed Date
2021-07-21T11:20:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oL54tAAC
Lat Location
(32.67794228472154600,-96.62077212727360000)
26-00094011
Service Request Number: 26-00094011 • Address: 4220 S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094011
Address
4220 S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T09:58:10.000
Update Date
2026-03-09T16:13:26.000
Closed Date
2026-03-09T16:13:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aXXcjAAG
Lat Location
(32.69825246365295000,-96.79483994282995000)
26-00325892
Service Request Number: 26-00325892 • Address: 4601 RUSK AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00325892
Address
4601 RUSK AVE, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-21T23:59:00.000
Status
In Progress
Created Date
2026-07-23T21:00:32.000
Update Date
2026-07-24T07:32:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000024junWAAQ
Lat Location
(32.80854008502267000,-96.78427730298665000)
22-00439440
Service Request Number: 22-00439440 • Address: 2956 BARDWELL AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00439440
Address
2956 BARDWELL AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-07T23:59:00.000
Status
Closed
Created Date
2022-10-06T12:34:31.000
Update Date
2026-08-07T13:23:49.000
Closed Date
2022-10-06T16:08:35.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Proactive
Unique Key
5008z000003lpx3AAA
Lat Location
(32.71466440313598400,-96.77932276355041000)
23-00391736
Service Request Number: 23-00391736 • Address: 99 RUE DU LAC, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00391736
Address
99 RUE DU LAC, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-29T23:59:00.000
Status
Closed
Created Date
2023-08-22T19:15:15.000
Update Date
2023-08-24T14:32:23.000
Closed Date
2023-08-24T14:32:23.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069dNYAAY
Lat Location
(32.91019938417189000,-96.79929453169936000)
23-00442674
Service Request Number: 23-00442674 • Address: 18022 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00442674
Address
18022 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287
City Council District
12
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-29T23:59:00.000
Status
Closed
Created Date
2023-09-23T12:44:06.000
Update Date
2023-09-25T12:05:52.000
Closed Date
2023-09-25T12:05:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LaabAAC
Lat Location
(32.99540835247652400,-96.82908168465549000)
26-00031229
Service Request Number: 26-00031229 • Address: 2959 W PENTAGON PKWY, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00031229
Address
2959 W PENTAGON PKWY, DALLAS, TX, 75233
City Council District
3
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-07T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-01-23T11:58:33.000
Update Date
2026-01-30T07:49:47.000
Closed Date
2026-01-30T07:49:26.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001RQhCYAA1
Lat Location
(32.70574652632229400,-96.86881335568233000)
26-00351085
Service Request Number: 26-00351085 • Address: 2104 DENMARK ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00351085
Address
2104 DENMARK ST, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-08T11:36:59.000
Update Date
2026-08-08T14:23:10.000
Closed Date
2026-08-08T14:23:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000028KIxdAAG
Lat Location
(32.67936611874631000,-96.61465652254168000)
22-00257753
Service Request Number: 22-00257753 • Address: 8614 GROVECREST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00257753
Address
8614 GROVECREST DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-18T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:36:54.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-17T22:53:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002ckOnAAI
Lat Location
(32.73768390740479400,-96.67245186013030000)
26-00317212
Service Request Number: 26-00317212 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00317212
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-07-19T14:14:53.000
Update Date
2026-07-26T12:58:12.000
Closed Date
2026-07-24T12:11:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000023aS7vAAE
Lat Location
(32.77496312625581000,-96.70546161859299000)
21-00397395
Service Request Number: 21-00397395 • Address: 7121 WESTLAKE AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00397395
Address
7121 WESTLAKE AVE, DALLAS, TX, 75214
City Council District
9
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-19T00:59:00.000
Status
Closed
Created Date
2021-05-04T14:38:35.000
Update Date
2023-06-09T02:48:09.000
Closed Date
2021-05-05T13:39:19.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000lCGPKAA4
Lat Location
(32.82333623402006000,-96.73575373680580000)
22-00275797
Service Request Number: 22-00275797 • Address: 3303 LOCKMOOR LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00275797
Address
3303 LOCKMOOR LN, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-29T15:37:15.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T19:07:23.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jzjqAAA
Lat Location
(32.87914397949601000,-96.86797598259040000)
25-00474051
Service Request Number: 25-00474051 • Address: 4006 COLONIAL AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00474051
Address
4006 COLONIAL AVE, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-21T23:59:00.000
Status
Closed
Created Date
2025-09-30T07:47:12.000
Update Date
2025-10-20T15:23:07.000
Closed Date
2025-10-20T15:23:06.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs000013esIpAAI
Lat Location
(32.75394432658575000,-96.76756925650581000)
26-00087225
Service Request Number: 26-00087225 • Address: 2604 CREST RIDGE DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00087225
Address
2604 CREST RIDGE DR, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:41:30.000
Update Date
2026-03-09T09:49:31.000
Closed Date
2026-03-09T09:49:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZiOtDAAV
Lat Location
(32.83020653149496600,-96.67020337617770000)
26-00150270
Service Request Number: 26-00150270 • Address: 6503 PRINCE ST, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00150270
Address
6503 PRINCE ST, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T22:36:56.000
Update Date
2026-04-12T03:25:08.000
Closed Date
2026-04-12T02:38:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hMpXFAA0
Lat Location
(32.84334370050990000,-96.74851543682001000)
25-00467723
Service Request Number: 25-00467723 • Address: 18110 MIDWAY RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00467723
Address
18110 MIDWAY RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-26T01:50:28.000
Update Date
2025-09-26T02:09:14.000
Closed Date
2025-09-26T02:09:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs0000138dhtAAA
Lat Location
(32.99618222064707000,-96.84361588844433000)
26-00095516
Service Request Number: 26-00095516 • Address: 18331 ROEHAMPTON DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00095516
Address
18331 ROEHAMPTON DR, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T21:19:09.000
Update Date
2026-03-09T23:47:44.000
Closed Date
2026-03-09T23:47:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ajcNIAAY
Lat Location
(33.00031424065028000,-96.80157247780744000)
23-00442648
Service Request Number: 23-00442648 • Address: 12326 MONTEGO PLZ, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
23-00442648
Address
12326 MONTEGO PLZ, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-29T23:59:00.000
Status
Closed
Created Date
2023-09-23T12:21:52.000
Update Date
2023-09-28T07:14:05.000
Closed Date
2023-09-28T07:14:05.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LaOnAAK
Lat Location
(32.91947110214543000,-96.81245192185882000)
22-00516488
Service Request Number: 22-00516488 • Address: 3304 ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00516488
Address
3304 ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-11-30T13:24:42.000
Update Date
2023-06-08T02:24:03.000
Closed Date
2022-12-03T10:57:58.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004I3AVAA0
Lat Location
(32.89497975612878400,-96.86768403140104000)
25-00380727
Service Request Number: 25-00380727 • Address: 2303 FARRINGTON ST, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
25-00380727
Address
2303 FARRINGTON ST, DALLAS, TX, 75207
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-08-11T18:59:00.000
Status
Closed
Created Date
2025-08-07T12:22:53.000
Update Date
2025-08-07T17:16:49.000
Closed Date
2025-08-07T16:42:37.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000v559bAAA
Lat Location
(32.79860101638157000,-96.83726788297706000)
26-00437561
Service Request Number: 26-00437561 • Address: 8702 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00437561
Address
8702 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-10-05T23:59:00.000
Status
Closed
Created Date
2026-10-02T21:26:31.000
Update Date
2026-10-03T02:21:23.000
Closed Date
2026-10-03T02:21:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002M1jLaAAJ
Lat Location
(32.64278785261218000,-96.77926706871850000)
23-00516101
Service Request Number: 23-00516101 • Address: 10556 C F HAWN FWY EB, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00516101
Address
10556 C F HAWN FWY EB, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-11-29T00:59:00.000
Status
Closed
Created Date
2023-11-09T10:58:56.000
Update Date
2023-11-09T11:20:08.000
Closed Date
2023-11-09T11:20:07.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000006dRVPAA2
Lat Location
(32.69652888948850500,-96.64248568261564000)
25-00036307
Service Request Number: 25-00036307 • Address: 12811 C F HAWN FWY WB, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00036307
Address
12811 C F HAWN FWY WB, DALLAS, TX, 75253
City Council District
8
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-02-17T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-01-27T20:28:14.000
Update Date
2025-02-03T14:11:56.000
Closed Date
2025-02-03T14:11:37.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000S4xAzAAJ
Lat Location
(32.67995408259351000,-96.60972174577344000)
26-00089711
Service Request Number: 26-00089711 • Address: 1523 SEEVERS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00089711
Address
1523 SEEVERS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:52:58.000
Update Date
2026-03-09T06:21:08.000
Closed Date
2026-03-09T06:21:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a11w5AAA
Lat Location
(32.72950202917974000,-96.82178811506553000)
24-00508557
Service Request Number: 24-00508557 • Address: 3307 SPRINGVIEW AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00508557
Address
3307 SPRINGVIEW AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-22T23:59:00.000
Status
Closed
Created Date
2024-10-20T12:39:05.000
Update Date
2024-10-21T18:21:27.000
Closed Date
2024-10-21T18:21:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000EmjFhAAJ
Lat Location
(32.71469006282808000,-96.77039378678015000)
26-00209366
Service Request Number: 26-00209366 • Address: 2227 ELMWOOD BLVD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00209366
Address
2227 ELMWOOD BLVD, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T13:34:55.000
Update Date
2026-05-15T13:35:01.000
Closed Date
2026-05-15T13:34:55.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pEyZaAAK
Lat Location
(32.72462405728613000,-96.85517585608547000)
20-01176526
Service Request Number: 20-01176526 • Address: 2531 CONCORDANT TRL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
20-01176526
Address
2531 CONCORDANT TRL, DALLAS, TX, 75237
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-12-10T01:59:00.000
Status
Closed
Created Date
2020-12-04T09:32:17.000
Update Date
2023-06-09T04:17:20.000
Closed Date
2020-12-09T16:42:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bLmYsAAK
Lat Location
(32.65449630788819000,-96.85935686159492000)
24-00235270
Service Request Number: 24-00235270 • Address: 1344 S CESAR CHAVEZ BLVD, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00235270
Address
1344 S CESAR CHAVEZ BLVD, DALLAS, TX, 75201
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-06-26T18:59:00.000
Status
Closed
Created Date
2024-05-20T08:28:28.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-05-22T16:30:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007tyLIAAY
Lat Location
(32.77578124890230000,-96.78617354106693000)
25-00252380
Service Request Number: 25-00252380 • Address: 3330 INGERSOLL ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00252380
Address
3330 INGERSOLL ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-29T15:32:23.000
Update Date
2025-06-03T13:38:26.000
Closed Date
2025-06-03T13:38:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000jckJLAAY
Lat Location
(32.78260798906891400,-96.90669547760633000)
24-00587199
Service Request Number: 24-00587199 • Address: 915 S ADAMS AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00587199
Address
915 S ADAMS AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-12-14T00:59:00.000
Status
Closed
Created Date
2024-12-10T21:36:15.000
Update Date
2024-12-11T16:30:49.000
Closed Date
2024-12-11T16:30:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000MMDDHAA5
Lat Location
(32.73663779678533000,-96.83096387335085000)
26-00431562
Service Request Number: 26-00431562 • Address: 2323 SUTTER ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00431562
Address
2323 SUTTER ST, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-06T23:59:00.000
Status
Closed
Created Date
2026-09-29T12:54:07.000
Update Date
2026-10-02T15:11:19.000
Closed Date
2026-09-30T15:10:12.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002KzWUfAAN
Lat Location
(32.72174927733441000,-96.78588923592070000)
26-00090340
Service Request Number: 26-00090340 • Address: 4050 CREEKDALE DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00090340
Address
4050 CREEKDALE DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T09:08:25.000
Update Date
2026-03-09T16:43:39.000
Closed Date
2026-03-09T16:43:18.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a7MeUAAU
Lat Location
(32.89087549541194000,-96.84265001334336000)
26-00015975
Service Request Number: 26-00015975 • Address: 6624 SHADOW CREEK DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00015975
Address
6624 SHADOW CREEK DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-01-28T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:16:11.000
Update Date
2026-01-12T16:35:29.000
Closed Date
2026-01-12T16:35:28.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OzrHCAAZ
Lat Location
(32.65746933892151000,-96.76654777526747000)
20-01126089
Service Request Number: 20-01126089 • Address: 1310 N COCKRELL HILL RD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
20-01126089
Address
1310 N COCKRELL HILL RD, DALLAS, TX, 75211
City Council District
3
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-24T00:59:00.000
Status
Closed
Created Date
2020-11-16T14:36:07.000
Update Date
2023-06-09T03:15:41.000
Closed Date
2020-11-18T09:09:00.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500t000000bmoPoAAI
Lat Location
(32.75694396335285000,-96.89279982567896000)
26-00271056
Service Request Number: 26-00271056 • Address: 9406 MEADOWKNOLL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00271056
Address
9406 MEADOWKNOLL DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-06-21T21:35:24.000
Update Date
2026-06-21T21:35:29.000
Closed Date
2026-06-21T21:35:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wwLerAAE
Lat Location
(32.90522567840062000,-96.73292256725117000)
26-00140445
Service Request Number: 26-00140445 • Address: 9465 GLENGREEN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00140445
Address
9465 GLENGREEN DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-06T07:58:22.000
Update Date
2026-04-14T11:00:23.000
Closed Date
2026-04-14T11:00:22.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gAhe6AAC
Lat Location
(32.74348841156452000,-96.66000053812242000)
26-00094763
Service Request Number: 26-00094763 • Address: 3003 COMMERCE ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00094763
Address
3003 COMMERCE ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:14:05.000
Update Date
2026-03-09T19:32:12.000
Closed Date
2026-03-09T19:31:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ae5mvAAA
Lat Location
(32.78391164147153000,-96.78037049516330000)
21-00042925
Service Request Number: 21-00042925 • Address: 2622 MERLIN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00042925
Address
2622 MERLIN ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-14T18:04:51.000
Update Date
2023-06-09T03:02:44.000
Closed Date
2021-01-14T18:07:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000egWDEAA2
Lat Location
(32.77306069057164000,-96.77207572868896000)
23-00288301
Service Request Number: 23-00288301 • Address: 2022 CLOUDCROFT CIR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00288301
Address
2022 CLOUDCROFT CIR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-24T21:25:32.000
Update Date
2023-07-05T12:58:21.000
Closed Date
2023-07-05T12:58:20.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005oNazAAE
Lat Location
(32.70062456895605000,-96.85168832503996000)
24-00435806
Service Request Number: 24-00435806 • Address: 10135 RITA RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00435806
Address
10135 RITA RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-08T11:28:12.000
Update Date
2024-09-20T09:58:28.000
Closed Date
2024-09-20T09:58:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000007nm5uAAA
Lat Location
(32.92237756793285500,-96.71029026230131000)
24-00458727
Service Request Number: 24-00458727 • Address: 1723 TORONTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00458727
Address
1723 TORONTO ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-24T18:59:00.000
Status
Closed
Created Date
2024-09-21T13:07:41.000
Update Date
2024-10-24T12:45:08.000
Closed Date
2024-10-24T12:45:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000009lU5VAAU
Lat Location
(32.77955949059188000,-96.84679975414451000)
26-00342729
Service Request Number: 26-00342729 • Address: 400 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00342729
Address
400 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-03T20:56:13.000
Update Date
2026-08-08T06:12:17.000
Closed Date
2026-08-06T06:11:30.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000275xIXAAY
Lat Location
(32.78300393993553000,-96.83026259449377000)
21-00913607
Service Request Number: 21-00913607 • Address: 9805 SMOKEFEATHER LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00913607
Address
9805 SMOKEFEATHER LN, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed
Created Date
2021-10-20T09:45:34.000
Update Date
2023-06-09T00:15:05.000
Closed Date
2021-10-26T15:04:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000snpOKAAY
Lat Location
(32.92113370952539000,-96.73825155813343000)
22-00091332
Service Request Number: 22-00091332 • Address: 9130 WINDCREST DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00091332
Address
9130 WINDCREST DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-17T23:59:00.000
Status
Closed
Created Date
2022-03-10T15:09:08.000
Update Date
2023-06-08T23:31:43.000
Closed Date
2022-03-17T10:36:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001Wm6gAAC
Lat Location
(32.90184471152648000,-96.73599414972894000)
25-00602980
Service Request Number: 25-00602980 • Address: 505 YOUNGSTOWN ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00602980
Address
505 YOUNGSTOWN ST, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-02-28T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-12-26T09:20:35.000
Update Date
2025-12-29T15:52:19.000
Closed Date
2025-12-29T15:52:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001MJG5uAAH
Lat Location
(32.68859461069340000,-96.57390904390438000)
25-00040243
Service Request Number: 25-00040243 • Address: 10110 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00040243
Address
10110 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-29T17:48:32.000
Update Date
2025-01-29T18:22:58.000
Closed Date
2025-01-29T18:22:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SOrkbAAD
Lat Location
(32.86044651511162000,-96.88049903083153000)
21-00128601
Service Request Number: 21-00128601 • Address: 6635 GENSTAR LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00128601
Address
6635 GENSTAR LN, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-10T15:07:35.000
Update Date
2023-06-09T02:23:57.000
Closed Date
2021-02-20T17:52:10.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000gOXFSAA4
Lat Location
(33.00254931891912000,-96.78803775896120000)
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