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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00094763
Service Request Number: 26-00094763 • Address: 3003 COMMERCE ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00094763
Address
3003 COMMERCE ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:14:05.000
Update Date
2026-03-09T19:32:12.000
Closed Date
2026-03-09T19:31:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ae5mvAAA
Lat Location
(32.78391164147153000,-96.78037049516330000)
24-00199407
Service Request Number: 24-00199407 • Address: 500 PROFIT DR, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
24-00199407
Address
500 PROFIT DR, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-05-14T18:59:00.000
Status
Closed
Created Date
2024-04-30T10:58:34.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2024-04-30T12:31:11.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000007mADlAAM
Lat Location
(32.81449809104793000,-96.89060477667388000)
23-00062141
Service Request Number: 23-00062141 • Address: 6341 RINCON WAY, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00062141
Address
6341 RINCON WAY, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-14T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:46:14.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-09T15:42:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000057qrMAAQ
Lat Location
(32.85462696948404500,-96.75360090935223000)
24-00458727
Service Request Number: 24-00458727 • Address: 1723 TORONTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00458727
Address
1723 TORONTO ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-24T18:59:00.000
Status
Closed
Created Date
2024-09-21T13:07:41.000
Update Date
2024-10-24T12:45:08.000
Closed Date
2024-10-24T12:45:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000009lU5VAAU
Lat Location
(32.77955949059188000,-96.84679975414451000)
26-00349673
Service Request Number: 26-00349673 • Address: 3832 VALLEY LAWN PL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00349673
Address
3832 VALLEY LAWN PL, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-07T11:16:19.000
Update Date
2026-08-11T10:02:08.000
Closed Date
2026-08-11T10:01:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000287XuTAAU
Lat Location
(32.89682866544455000,-96.84838492900420000)
21-00913607
Service Request Number: 21-00913607 • Address: 9805 SMOKEFEATHER LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00913607
Address
9805 SMOKEFEATHER LN, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed
Created Date
2021-10-20T09:45:34.000
Update Date
2023-06-09T00:15:05.000
Closed Date
2021-10-26T15:04:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000snpOKAAY
Lat Location
(32.92113370952539000,-96.73825155813343000)
22-00387465
Service Request Number: 22-00387465 • Address: 660 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00387465
Address
660 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-09-07T23:59:00.000
Status
Closed
Created Date
2022-09-06T16:39:45.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-09-07T14:30:42.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003URvGAAW
Lat Location
(32.77598904899482000,-96.79792479041802000)
26-00347690
Service Request Number: 26-00347690 • Address: ARAPAHO RD & MEADOWCREEK DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00347690
Address
ARAPAHO RD & MEADOWCREEK DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Visibility Obstruction - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-06T10:57:39.000
Update Date
2026-08-08T14:38:13.000
Closed Date
2026-08-06T13:20:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027oJgkAAE
Lat Location
(32.96240667628826000,-96.79168612774943000)
22-00381923
Service Request Number: 22-00381923 • Address: 5603 CARUTH BLVD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00381923
Address
5603 CARUTH BLVD, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-12T23:59:00.000
Status
Closed
Created Date
2022-09-02T15:22:42.000
Update Date
2023-06-08T02:45:33.000
Closed Date
2022-09-13T09:01:34.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SlXDAA0
Lat Location
(32.85897145914574000,-96.81709736215016000)
25-00004096
Service Request Number: 25-00004096 • Address: 2427 ROANOKE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00004096
Address
2427 ROANOKE AVE, DALLAS, TX, 75235
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-01-08T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-01-03T21:34:22.000
Update Date
2025-01-04T10:39:46.000
Closed Date
2025-01-04T10:39:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000P1TftAAF
Lat Location
(32.83708748685221000,-96.85737648236193000)
24-00492083
Service Request Number: 24-00492083 • Address: 9129 LOCARNO DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00492083
Address
9129 LOCARNO DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-16T18:59:00.000
Status
Closed
Created Date
2024-10-10T07:52:08.000
Update Date
2024-10-11T15:01:36.000
Closed Date
2024-10-11T15:01:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CwktBAAR
Lat Location
(32.89971938546247000,-96.74580555592607000)
25-00440138
Service Request Number: 25-00440138 • Address: 10526 MAPLERIDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00440138
Address
10526 MAPLERIDGE DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-09-12T13:29:00.000
Status
Closed
Created Date
2025-09-10T21:35:59.000
Update Date
2025-09-11T15:31:33.000
Closed Date
2025-09-11T15:31:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000010dkSIAAY
Lat Location
(32.88186556735049000,-96.70414724844662000)
25-00308550
Service Request Number: 25-00308550 • Address: 5606 BOCA RATON DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00308550
Address
5606 BOCA RATON DR, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-27T20:10:50.000
Update Date
2025-07-02T12:57:01.000
Closed Date
2025-07-02T12:57:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000o2lZ9AAI
Lat Location
(32.90441132226347000,-96.81085734885220000)
25-00150784
Service Request Number: 25-00150784 • Address: 4719 W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00150784
Address
4719 W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-18T18:59:00.000
Status
Closed
Created Date
2025-04-04T14:42:44.000
Update Date
2025-04-09T07:21:39.000
Closed Date
2025-04-09T07:21:30.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000biSHtAAM
Lat Location
(32.72068027564502000,-96.90129195780436000)
22-00168478
Service Request Number: 22-00168478 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
22-00168478
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-04-29T23:59:00.000
Status
Closed
Created Date
2022-04-28T12:01:09.000
Update Date
2023-06-08T23:02:32.000
Closed Date
2022-04-28T12:01:09.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001zcpkAAA
Lat Location
(32.65515871507664500,-96.86704914851323000)
22-00546337
Service Request Number: 22-00546337 • Address: 7272 STEFANI DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00546337
Address
7272 STEFANI DR, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed (Duplicate)
Created Date
2022-12-17T11:56:34.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-20T10:12:22.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UXhXAAW
Lat Location
(32.87695978266112500,-96.77980253057260000)
22-00508459
Service Request Number: 22-00508459 • Address: 8625 SIKORSKI LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00508459
Address
8625 SIKORSKI LN, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-11-22T23:42:42.000
Update Date
2023-06-08T02:08:06.000
Closed Date
2022-11-30T12:44:44.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000004ECBpAAO
Lat Location
(32.80663467865747400,-96.69311732653847000)
26-00095442
Service Request Number: 26-00095442 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00095442
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:57:58.000
Update Date
2026-03-09T20:05:29.000
Closed Date
2026-03-09T20:05:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aj7bBAAQ
Lat Location
(32.77470429805769000,-96.70558454400688000)
20-01092594
Service Request Number: 20-01092594 • Address: 11363 RUPLEY LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
20-01092594
Address
11363 RUPLEY LN, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-12T00:59:00.000
Status
Closed
Created Date
2020-11-04T15:52:19.000
Update Date
2023-06-09T03:29:26.000
Closed Date
2020-11-09T16:06:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bkZrBAAU
Lat Location
(32.85505648177742400,-96.68470356999290000)
26-00093708
Service Request Number: 26-00093708 • Address: 2325 RUSK PL, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00093708
Address
2325 RUSK PL, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Visibility Obstruction - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-05T18:21:42.000
Update Date
2026-03-09T06:25:34.000
Closed Date
2026-03-09T06:25:32.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aVUxRAAW
Lat Location
(32.80673236602339000,-96.78658034645058000)
25-00467718
Service Request Number: 25-00467718 • Address: 1001 BELLEVIEW ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
25-00467718
Address
1001 BELLEVIEW ST, DALLAS, TX, 75215
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-30T23:59:00.000
Status
Closed
Created Date
2025-09-26T00:35:06.000
Update Date
2025-09-26T07:43:46.000
Closed Date
2025-09-26T07:43:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000138UrVAAU
Lat Location
(32.76871447272656500,-96.79504023348045000)
23-00205051
Service Request Number: 23-00205051 • Address: 903 E WOODIN BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00205051
Address
903 E WOODIN BLVD, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-12T23:59:00.000
Status
Closed
Created Date
2023-05-09T15:46:50.000
Update Date
2023-06-07T01:10:10.000
Closed Date
2023-05-17T09:47:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005aXUjAAM
Lat Location
(32.72279665984961000,-96.81198923600942000)
24-00566185
Service Request Number: 24-00566185 • Address: 7243 LA SOBRINA DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00566185
Address
7243 LA SOBRINA DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-11-27T18:59:00.000
Status
Closed
Created Date
2024-11-25T09:49:05.000
Update Date
2024-11-25T14:31:53.000
Closed Date
2024-11-25T14:31:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000KR5JWAA1
Lat Location
(32.96888506106200000,-96.78356062532545000)
26-00077350
Service Request Number: 26-00077350 • Address: 1131 ROSE GARDEN AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00077350
Address
1131 ROSE GARDEN AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:50:02.000
Update Date
2026-02-26T16:49:18.000
Closed Date
2026-02-26T16:49:06.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YRqT5AAL
Lat Location
(32.73123920168702500,-96.68668671134918000)
24-00492147
Service Request Number: 24-00492147 • Address: 1317 WHISPERING TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00492147
Address
1317 WHISPERING TRL, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-16T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:24:40.000
Update Date
2024-10-12T08:28:33.000
Closed Date
2024-10-12T08:28:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CxLPhAAN
Lat Location
(32.67770304757509000,-96.80177767515849000)
23-00284612
Service Request Number: 23-00284612 • Address: 5610 CHARLESTOWN DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
23-00284612
Address
5610 CHARLESTOWN DR, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-06-23T15:08:20.000
Status
Closed
Created Date
2023-06-22T15:08:21.000
Update Date
2023-06-22T15:08:25.000
Closed Date
2023-06-22T15:08:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005nkI3AAI
Lat Location
(32.91759079282001000,-96.81387426219372000)
26-00095402
Service Request Number: 26-00095402 • Address: 5200 MANETT ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00095402
Address
5200 MANETT ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:02:33.000
Update Date
2026-03-09T21:40:35.000
Closed Date
2026-03-09T21:40:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aikOTAAY
Lat Location
(32.81567715130393000,-96.78144950563480000)
26-00090234
Service Request Number: 26-00090234 • Address: 10007 TEAGARDEN RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00090234
Address
10007 TEAGARDEN RD, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:40:11.000
Update Date
2026-03-09T17:07:13.000
Closed Date
2026-03-09T17:07:13.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a65ZDAAY
Lat Location
(32.67620781462087000,-96.64867439117472000)
26-00391545
Service Request Number: 26-00391545 • Address: 408 S CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00391545
Address
408 S CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-02T11:23:22.000
Update Date
2026-09-04T13:12:17.000
Closed Date
2026-09-02T12:25:04.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002ERnV1AAL
Lat Location
(32.74230271617080000,-96.84277977561531000)
22-00545535
Service Request Number: 22-00545535 • Address: 11760 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00545535
Address
11760 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-20T00:59:00.000
Status
Closed
Created Date
2022-12-16T17:24:31.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-16T17:44:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004UF4GAAW
Lat Location
(32.85501610683439000,-96.64950632328677000)
21-00933302
Service Request Number: 21-00933302 • Address: 4908 OLSON DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00933302
Address
4908 OLSON DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-04T23:59:00.000
Status
Closed
Created Date
2021-11-02T15:16:55.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-02T15:23:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000tOkhDAAS
Lat Location
(32.78172978585197000,-96.67295552453012000)
23-00547499
Service Request Number: 23-00547499 • Address: 7236 WABASH CIR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00547499
Address
7236 WABASH CIR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-12-07T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:40:33.000
Update Date
2023-12-05T09:24:18.000
Closed Date
2023-12-05T09:24:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006mL88AAE
Lat Location
(32.82614094653419000,-96.73512001838066000)
26-00155999
Service Request Number: 26-00155999 • Address: INWOOD RD & ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00155999
Address
INWOOD RD & ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:02:53.000
Update Date
2026-04-14T19:58:07.000
Closed Date
2026-04-14T19:58:07.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i2W5CAAU
Lat Location
(32.89494921604686000,-96.81990522095322000)
21-00532592
Service Request Number: 21-00532592 • Address: 5314 SANTA FE AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00532592
Address
5314 SANTA FE AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-11T09:34:58.000
Update Date
2023-06-09T01:03:30.000
Closed Date
2021-07-07T08:50:23.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mze7eAAA
Lat Location
(32.79655614413774000,-96.75707908096358000)
22-00556900
Service Request Number: 22-00556900 • Address: 8025 RACINE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00556900
Address
8025 RACINE DR, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-11T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:54:26.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2023-01-11T22:02:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4rjAAC
Lat Location
(32.64988999127600500,-96.83605060404815000)
22-00422900
Service Request Number: 22-00422900 • Address: 2850 COOMBS CREEK DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00422900
Address
2850 COOMBS CREEK DR, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-29T23:59:00.000
Status
Closed
Created Date
2022-09-26T22:10:19.000
Update Date
2023-06-08T02:35:03.000
Closed Date
2022-09-26T23:22:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003g4CFAAY
Lat Location
(32.71622316235651000,-96.88093178564505000)
26-00177555
Service Request Number: 26-00177555 • Address: 5538 BONITA AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00177555
Address
5538 BONITA AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-29T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-04-27T15:27:26.000
Update Date
2026-04-30T08:26:31.000
Closed Date
2026-04-30T08:26:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001kzhQ1AAI
Lat Location
(32.81808740000324000,-96.77317084218676000)
24-00211067
Service Request Number: 24-00211067 • Address: 4308 HIGHLANDER DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00211067
Address
4308 HIGHLANDER DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-13T18:59:00.000
Status
Closed
Created Date
2024-05-06T16:33:50.000
Update Date
2024-05-09T16:30:07.000
Closed Date
2024-05-09T16:30:06.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007ondfAAA
Lat Location
(32.99656302252877500,-96.83739699369444000)
22-00556960
Service Request Number: 22-00556960 • Address: 5230 VANDERBILT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00556960
Address
5230 VANDERBILT AVE, DALLAS, TX, 75206
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-26T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:51:41.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-25T13:59:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000004Z5eIAAS
Lat Location
(32.82435998267916000,-96.78160238145401000)
26-00316303
Service Request Number: 26-00316303 • Address: 3054 NORWALK AVE, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00316303
Address
3054 NORWALK AVE, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-31T23:59:00.000
Status
Closed
Created Date
2026-07-18T14:47:29.000
Update Date
2026-07-24T14:39:53.000
Closed Date
2026-07-22T07:39:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000023VD33AAG
Lat Location
(32.85972711889721000,-96.86983567545131000)
23-00442650
Service Request Number: 23-00442650 • Address: 7760 MCCALLUM BLVD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00442650
Address
7760 MCCALLUM BLVD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-23T12:23:54.000
Update Date
2023-09-26T07:59:32.000
Closed Date
2023-09-26T07:59:30.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LadJAAS
Lat Location
(32.98773282090916000,-96.77204541298396000)
25-00041540
Service Request Number: 25-00041540 • Address: 1263 WHITAKER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00041540
Address
1263 WHITAKER AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:50:08.000
Update Date
2025-01-30T13:19:02.000
Closed Date
2025-01-30T13:19:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000SVIyDAAX
Lat Location
(32.73378674164307000,-96.80832710261456000)
21-00150942
Service Request Number: 21-00150942 • Address: 1398 YOUNG ST, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
21-00150942
Address
1398 YOUNG ST, DALLAS, TX, 75202
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-03-06T00:59:00.000
Status
Closed
Created Date
2021-02-19T08:20:18.000
Update Date
2023-06-09T02:13:37.000
Closed Date
2021-02-24T17:32:19.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000hBgaXAAS
Lat Location
(32.77719156961898500,-96.79869677283430000)
22-00203354
Service Request Number: 22-00203354 • Address: 9780 WALNUT ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00203354
Address
9780 WALNUT ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-18T08:36:59.000
Update Date
2023-06-08T23:22:23.000
Closed Date
2022-05-23T17:06:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002By06AAC
Lat Location
(32.92298479213474000,-96.71856920326006000)
26-00230779
Service Request Number: 26-00230779 • Address: S HAMPTON RD & CLIFF TEEN CT, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00230779
Address
S HAMPTON RD & CLIFF TEEN CT, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-05-29T23:59:00.000
Status
Closed
Created Date
2026-05-28T20:34:41.000
Update Date
2026-05-28T23:02:31.000
Closed Date
2026-05-28T23:02:31.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001rrbNRAAY
Lat Location
(32.71280872002309000,-96.85712853830225000)
26-00154195
Service Request Number: 26-00154195 • Address: 4104 WESTERN ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00154195
Address
4104 WESTERN ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-13T21:55:16.000
Update Date
2026-04-14T16:19:13.000
Closed Date
2026-04-14T16:19:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hpLnYAAU
Lat Location
(32.72981368869471000,-96.88687661771166000)
24-00501310
Service Request Number: 24-00501310 • Address: 3350 FOREST LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00501310
Address
3350 FOREST LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-16T00:59:00.000
Status
Closed
Created Date
2024-10-16T05:30:49.000
Update Date
2025-02-28T16:59:45.000
Closed Date
2025-02-28T16:59:45.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000E1ZlGAAV
Lat Location
(32.90946423092384000,-96.86674717226700000)
24-00096780
Service Request Number: 24-00096780 • Address: 4275 S CREST HAVEN RD, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
24-00096780
Address
4275 S CREST HAVEN RD, DALLAS, TX, 75209
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-03-05T00:59:00.000
Status
Closed
Created Date
2024-03-01T10:49:29.000
Update Date
2024-03-01T17:42:00.000
Closed Date
2024-03-01T17:42:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007NnAHAA0
Lat Location
(32.85042657866348000,-96.83685544441450000)
21-00549998
Service Request Number: 21-00549998 • Address: 2402 PALL MALL AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00549998
Address
2402 PALL MALL AVE, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-06-17T23:59:00.000
Status
Closed
Created Date
2021-06-16T10:06:38.000
Update Date
2023-06-12T01:22:06.000
Closed Date
2021-06-16T12:34:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000n1abiAAA
Lat Location
(32.67171392848377000,-96.78171101607920000)
26-00090224
Service Request Number: 26-00090224 • Address: W JEFFERSON BLVD & S LLEWELLYN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00090224
Address
W JEFFERSON BLVD & S LLEWELLYN AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:21:25.000
Update Date
2026-03-09T11:35:30.000
Closed Date
2026-03-09T11:35:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Internal
Unique Key
500cs00001a6C9JAAU
Lat Location
(32.74319337629558000,-96.83214700635826000)
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