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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00154320
Service Request Number: 26-00154320 • Address: 2208 MOSER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00154320
Address
2208 MOSER AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T06:53:02.000
Update Date
2026-04-14T08:34:01.000
Closed Date
2026-04-14T08:33:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hrJkqAAE
Lat Location
(32.81286503762671500,-96.77786501644577000)
26-00088275
Service Request Number: 26-00088275 • Address: 363 S NACHITA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00088275
Address
363 S NACHITA DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:09:39.000
Update Date
2026-03-09T11:57:09.000
Closed Date
2026-03-09T11:56:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZrEwFAAV
Lat Location
(32.70673408637372000,-96.66504399794213000)
22-00550152
Service Request Number: 22-00550152 • Address: 10200 MARSH LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00550152
Address
10200 MARSH LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-22T01:59:00.000
Status
Closed
Created Date
2022-12-20T12:37:21.000
Update Date
2026-08-07T14:53:56.000
Closed Date
2022-12-20T16:26:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004W9YtAAK
Lat Location
(32.88503781889643000,-96.85592835927976000)
23-00000756
Service Request Number: 23-00000756 • Address: 3098 L B J FWY EB, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
23-00000756
Address
3098 L B J FWY EB, DALLAS, TX, 75234
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-08T01:59:00.000
Status
Closed
Created Date
2023-01-02T10:29:36.000
Update Date
2025-06-12T06:51:15.000
Closed Date
2023-01-09T16:08:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004eHwfAAE
Lat Location
(32.91261057795942000,-96.87352067169734000)
21-00423775
Service Request Number: 21-00423775 • Address: 8517 SHAGROCK LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00423775
Address
8517 SHAGROCK LN, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-12T07:29:19.000
Update Date
2023-06-09T01:38:19.000
Closed Date
2021-05-18T11:29:05.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500t000000leYIFAA2
Lat Location
(32.86465929227850000,-96.69413468373550000)
25-00226799
Service Request Number: 25-00226799 • Address: 6003 RIDGECREST RD, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00226799
Address
6003 RIDGECREST RD, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T14:23:02.000
Update Date
2025-05-22T15:41:14.000
Closed Date
2025-05-22T15:41:13.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00000hdqndAAA
Lat Location
(32.87029571348287000,-96.75900330005625000)
22-00556896
Service Request Number: 22-00556896 • Address: 2843 W BROOKLYN AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00556896
Address
2843 W BROOKLYN AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:45:25.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T18:01:42.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4jlAAC
Lat Location
(32.73930840371733000,-96.86732875008917000)
26-00232895
Service Request Number: 26-00232895 • Address: 7101 WOODWICK DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00232895
Address
7101 WOODWICK DR, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-03T23:59:00.000
Status
Closed
Created Date
2026-05-30T00:54:54.000
Update Date
2026-06-03T16:34:12.000
Closed Date
2026-06-01T16:33:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001s8kdyAAA
Lat Location
(32.66210406092066000,-96.83845805900668000)
23-00361502
Service Request Number: 23-00361502 • Address: 8614 SAN BENITO WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00361502
Address
8614 SAN BENITO WAY, DALLAS, TX, 75218
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-08-07T23:59:00.000
Status
Closed
Created Date
2023-08-04T19:53:02.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-08-05T10:02:10.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000063HP5AAM
Lat Location
(32.81789591574746400,-96.70727175177338000)
25-00293082
Service Request Number: 25-00293082 • Address: 1401 TURTLE CREEK BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
25-00293082
Address
1401 TURTLE CREEK BLVD, DALLAS, TX, 75207
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-03T23:59:00.000
Status
Closed
Created Date
2025-06-19T22:11:48.000
Update Date
2026-05-15T13:32:29.000
Closed Date
2026-05-15T13:32:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000mnByQAAU
Lat Location
(32.79630270422059000,-96.82282007675857000)
23-00363509
Service Request Number: 23-00363509 • Address: 2770 COMMUNITY DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00363509
Address
2770 COMMUNITY DR, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-08-04T23:38:27.000
Update Date
2023-08-07T07:33:11.000
Closed Date
2023-08-07T07:33:07.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z0000063kqaAAA
Lat Location
(32.85753190109131000,-96.87408177147375000)
24-00572394
Service Request Number: 24-00572394 • Address: 3819 VAN NESS LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00572394
Address
3819 VAN NESS LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-12-04T18:59:00.000
Status
Closed
Created Date
2024-11-30T22:18:32.000
Update Date
2024-12-03T08:05:06.000
Closed Date
2024-12-03T08:04:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L53R0AAJ
Lat Location
(32.87268570998499000,-96.85130031842705000)
22-00070907
Service Request Number: 22-00070907 • Address: 8717 DIRECTORS ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
22-00070907
Address
8717 DIRECTORS ROW, DALLAS, TX, 75247
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-01T00:59:00.000
Status
Closed
Created Date
2022-02-24T16:44:57.000
Update Date
2023-06-08T23:36:04.000
Closed Date
2022-02-24T18:40:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001RbETAA0
Lat Location
(32.81597198020204000,-96.88725977153531000)
26-00089607
Service Request Number: 26-00089607 • Address: 7737 EL PADRE LN, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00089607
Address
7737 EL PADRE LN, DALLAS, TX, 75248
City Council District
11
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:14:37.000
Update Date
2026-03-09T14:08:58.000
Closed Date
2026-03-09T14:08:58.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a0M4vAAE
Lat Location
(32.96062947019291000,-96.77448919419969000)
24-00534238
Service Request Number: 24-00534238 • Address: 2755 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00534238
Address
2755 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-04T16:03:22.000
Update Date
2024-11-06T12:49:22.000
Closed Date
2024-11-06T12:49:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000HLeQTAA1
Lat Location
(32.69312792812516000,-96.77545513707288000)
21-00267068
Service Request Number: 21-00267068 • Address: 18303 DAVENPORT RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00267068
Address
18303 DAVENPORT RD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:56:54.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-31T08:53:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jCh13AAC
Lat Location
(33.00092765407775000,-96.79300299850051000)
21-00473857
Service Request Number: 21-00473857 • Address: JULIUS SCHEPPS FWY SB & GREAT TRINITY FOREST WAY, DALLAS, TX, 75216 • City Council District: 8
Service Request Number
21-00473857
Address
JULIUS SCHEPPS FWY SB & GREAT TRINITY FOREST WAY, DALLAS, TX, 75216
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-05-27T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:50:25.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T08:48:29.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mOwMGAA0
Lat Location
(32.70105541078219000,-96.75316482433539000)
22-00529558
Service Request Number: 22-00529558 • Address: 1818 N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00529558
Address
1818 N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-12-10T00:59:00.000
Status
Closed
Created Date
2022-12-08T13:42:49.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-12-08T13:48:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004O4qkAAC
Lat Location
(32.76866046191813000,-96.87362880677072000)
23-00207773
Service Request Number: 23-00207773 • Address: 1923 CEDAR CREST BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00207773
Address
1923 CEDAR CREST BLVD, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-16T23:59:00.000
Status
Closed
Created Date
2023-05-11T19:12:33.000
Update Date
2024-02-21T03:21:39.000
Closed Date
2023-05-15T11:00:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005bNjrAAE
Lat Location
(32.72611779128601500,-96.79675728699338000)
26-00144752
Service Request Number: 26-00144752 • Address: 6515 KENWOOD AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00144752
Address
6515 KENWOOD AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-08T10:15:57.000
Update Date
2026-04-14T13:43:01.000
Closed Date
2026-04-14T13:42:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gjj1tAAA
Lat Location
(32.83270538107422000,-96.74957963398090000)
26-00155532
Service Request Number: 26-00155532 • Address: 6926 MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00155532
Address
6926 MILITARY PKWY, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T13:27:04.000
Update Date
2026-04-14T13:39:18.000
Closed Date
2026-04-14T13:39:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hzUUXAA2
Lat Location
(32.77271430310848000,-96.70136310096343000)
21-00347178
Service Request Number: 21-00347178 • Address: 1054 CONDOR DR, DALLAS, TX, 75051 • City Council District: 3
Service Request Number
21-00347178
Address
1054 CONDOR DR, DALLAS, TX, 75051
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-26T23:59:00.000
Status
Closed
Created Date
2021-04-19T13:25:03.000
Update Date
2023-06-09T01:53:41.000
Closed Date
2021-04-27T12:43:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000kgFg3AAE
Lat Location
(32.73336558276522000,-96.98869739230690000)
23-00174199
Service Request Number: 23-00174199 • Address: 433 SUNSET AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00174199
Address
433 SUNSET AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T17:01:51.000
Update Date
2023-06-07T00:54:15.000
Closed Date
2023-04-17T17:11:33.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005T5fBAAS
Lat Location
(32.74430157330086000,-96.82883073672147000)
26-00327622
Service Request Number: 26-00327622 • Address: 4848 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00327622
Address
4848 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2026-07-27T23:59:00.000
Status
Closed
Created Date
2026-07-24T16:25:37.000
Update Date
2026-07-24T16:25:50.000
Closed Date
2026-07-24T16:25:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024wbWwAAI
Lat Location
(32.77546434115211600,-96.73797845161404000)
26-00152437
Service Request Number: 26-00152437 • Address: S MALCOLM X BLVD & PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00152437
Address
S MALCOLM X BLVD & PINE ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T08:34:15.000
Update Date
2026-04-14T07:33:07.000
Closed Date
2026-04-14T07:32:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hb8WnAAI
Lat Location
(32.75949110667894400,-96.75707510182420000)
25-00288882
Service Request Number: 25-00288882 • Address: 4706 S COUNTS BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00288882
Address
4706 S COUNTS BLVD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-17T14:34:53.000
Update Date
2025-06-23T11:33:48.000
Closed Date
2025-06-23T11:33:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000mOUSlAAO
Lat Location
(32.74444389491437000,-96.90323947006908000)
23-00284634
Service Request Number: 23-00284634 • Address: 307 HALSEY ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00284634
Address
307 HALSEY ST, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-23T23:59:00.000
Status
Closed
Created Date
2023-06-22T15:16:38.000
Update Date
2023-06-22T22:03:53.000
Closed Date
2023-06-22T22:03:52.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005njxFAAQ
Lat Location
(32.70957964629722000,-96.82683885464877000)
20-01092594
Service Request Number: 20-01092594 • Address: 11363 RUPLEY LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
20-01092594
Address
11363 RUPLEY LN, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-12T00:59:00.000
Status
Closed
Created Date
2020-11-04T15:52:19.000
Update Date
2023-06-09T03:29:26.000
Closed Date
2020-11-09T16:06:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bkZrBAAU
Lat Location
(32.85505648177742400,-96.68470356999290000)
23-00323701
Service Request Number: 23-00323701 • Address: 2438 PROVINCE LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00323701
Address
2438 PROVINCE LN, DALLAS, TX, 75228
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-07-15T23:59:00.000
Status
Closed
Created Date
2023-07-14T17:28:43.000
Update Date
2023-07-19T10:28:12.000
Closed Date
2023-07-19T10:28:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005vSyLAAU
Lat Location
(32.82237198965959000,-96.67370335513642000)
22-00118996
Service Request Number: 22-00118996 • Address: 8712 MOSSWOOD DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00118996
Address
8712 MOSSWOOD DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2022-04-29T00:59:00.000
Status
Closed
Created Date
2022-03-29T23:15:17.000
Update Date
2023-06-08T23:57:35.000
Closed Date
2022-03-31T00:00:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001fmd3AAA
Lat Location
(32.75600928760986000,-96.67111048160086000)
21-00008099
Service Request Number: 21-00008099 • Address: 51ST ST & BISMARK DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00008099
Address
51ST ST & BISMARK DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-08T00:59:00.000
Status
Closed
Created Date
2021-01-04T20:32:24.000
Update Date
2023-06-09T02:58:35.000
Closed Date
2021-01-04T20:43:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000e0zRRAAY
Lat Location
(32.70140354633155500,-96.76725282406069000)
26-00090222
Service Request Number: 26-00090222 • Address: 4056 LIVELY LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00090222
Address
4056 LIVELY LN, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T07:18:35.000
Update Date
2026-03-09T16:30:19.000
Closed Date
2026-03-09T16:30:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a6BA1AAM
Lat Location
(32.87314850819182000,-96.84485130888291000)
26-00200432
Service Request Number: 26-00200432 • Address: 4778 BARSTOW BLVD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00200432
Address
4778 BARSTOW BLVD, DALLAS, TX, 75236
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-12T23:59:00.000
Status
Closed
Created Date
2026-05-11T09:57:46.000
Update Date
2026-05-13T10:48:01.000
Closed Date
2026-05-13T10:48:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001o8cpEAAQ
Lat Location
(32.68127676482670000,-96.90351703331562000)
26-00207616
Service Request Number: 26-00207616 • Address: 2720 DOWNING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00207616
Address
2720 DOWNING AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T15:03:06.000
Update Date
2026-05-15T15:42:26.000
Closed Date
2026-05-15T15:42:13.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p3189AAA
Lat Location
(32.71586752950105400,-96.79471436017030000)
22-00387465
Service Request Number: 22-00387465 • Address: 660 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00387465
Address
660 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-09-07T23:59:00.000
Status
Closed
Created Date
2022-09-06T16:39:45.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-09-07T14:30:42.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000003URvGAAW
Lat Location
(32.77598904899482000,-96.79792479041802000)
25-00532907
Service Request Number: 25-00532907 • Address: 8328 LONDONDERRY LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00532907
Address
8328 LONDONDERRY LN, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-11-08T00:59:00.000
Status
Closed
Created Date
2025-11-05T13:41:06.000
Update Date
2025-11-06T22:06:47.000
Closed Date
2025-11-06T22:06:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BfeCOAAZ
Lat Location
(32.79843267075758500,-96.69686031790191000)
26-00319463
Service Request Number: 26-00319463 • Address: 3416 S FRANKLIN ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00319463
Address
3416 S FRANKLIN ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-20T20:36:32.000
Update Date
2026-07-24T10:55:46.000
Closed Date
2026-07-24T10:55:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000023tQ0jAAE
Lat Location
(32.70253195085716400,-96.85977021290047000)
22-00359544
Service Request Number: 22-00359544 • Address: FERGUSON RD & HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00359544
Address
FERGUSON RD & HIGHLAND RD, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-08-26T23:59:00.000
Status
Closed
Created Date
2022-08-22T08:04:31.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2022-08-22T14:58:01.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003Kg1BAAS
Lat Location
(32.80185127328704000,-96.71398378007012000)
22-00275389
Service Request Number: 22-00275389 • Address: COLES MANOR PL & N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
22-00275389
Address
COLES MANOR PL & N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-02T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:41:40.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T15:54:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002jpf8AAA
Lat Location
(32.81347989223654000,-96.78471169263395000)
24-00492161
Service Request Number: 24-00492161 • Address: COIT RD & L B J FWY EB, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
24-00492161
Address
COIT RD & L B J FWY EB, DALLAS, TX, 75251
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:32:30.000
Update Date
2024-10-15T14:14:42.000
Closed Date
2024-10-15T14:14:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxE3GAAV
Lat Location
(32.92395897216271000,-96.76931351464995000)
25-00582622
Service Request Number: 25-00582622 • Address: 3930 SIDNEY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00582622
Address
3930 SIDNEY ST, DALLAS, TX, 75210
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-17T00:59:00.000
Status
Closed
Created Date
2025-12-12T10:22:40.000
Update Date
2025-12-15T14:00:34.000
Closed Date
2025-12-15T14:00:19.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JRkZbAAL
Lat Location
(32.76480720448075000,-96.74102581498467000)
23-00062118
Service Request Number: 23-00062118 • Address: 102 S TATUM AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
23-00062118
Address
102 S TATUM AVE, DALLAS, TX, 75211
City Council District
6
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-25T00:59:00.000
Status
Closed
Created Date
2023-02-09T12:39:53.000
Update Date
2023-06-07T01:56:42.000
Closed Date
2023-02-24T17:16:26.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000057qKZAAY
Lat Location
(32.74585058747099000,-96.91518600607107000)
21-00697887
Service Request Number: 21-00697887 • Address: 1515 LYNN HAVEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00697887
Address
1515 LYNN HAVEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-28T14:46:43.000
Update Date
2026-08-07T13:53:56.000
Closed Date
2021-07-28T16:50:32.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500t000000oqLnsAAE
Lat Location
(32.73199562539503000,-96.80267391986922000)
20-01042680
Service Request Number: 20-01042680 • Address: 6735 VICTORIA AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
20-01042680
Address
6735 VICTORIA AVE, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-19T07:28:05.000
Update Date
2023-06-09T03:35:16.000
Closed Date
2020-10-29T08:37:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aTrf3AAC
Lat Location
(32.84006432854878500,-96.83127055143028000)
23-00427971
Service Request Number: 23-00427971 • Address: 4111 MARSHALL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00427971
Address
4111 MARSHALL ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-14T09:24:03.000
Update Date
2023-09-15T14:22:47.000
Closed Date
2023-09-15T14:22:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006Hk34AAC
Lat Location
(32.76948769971076000,-96.74447151974148000)
22-00556893
Service Request Number: 22-00556893 • Address: 2711 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00556893
Address
2711 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-26T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:41:14.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-26T21:39:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004Z4icAAC
Lat Location
(32.71475671505571400,-96.81349218914303000)
26-00302981
Service Request Number: 26-00302981 • Address: 9180 GREENVILLE AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00302981
Address
9180 GREENVILLE AVE, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-17T23:59:00.000
Status
Closed
Created Date
2026-07-09T19:00:07.000
Update Date
2026-07-16T14:21:51.000
Closed Date
2026-07-16T14:21:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000021adfcAAA
Lat Location
(32.90103075468817000,-96.75029830853472000)
23-00207714
Service Request Number: 23-00207714 • Address: 15809 BLUEFIRE CT, DALLAS, TX, 75248 • Department: Code Compliance
Service Request Number
23-00207714
Address
15809 BLUEFIRE CT, DALLAS, TX, 75248
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-11T17:04:42.000
Update Date
2023-11-29T15:19:30.000
Closed Date
2023-11-29T15:19:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005bMh8AAE
Lat Location
(32.96357861548099000,-96.80356685240216000)
24-00549365
Service Request Number: 24-00549365 • Address: 252 S POLK ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00549365
Address
252 S POLK ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-11-14T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-11-13T16:15:51.000
Update Date
2024-11-14T07:08:55.000
Closed Date
2024-11-14T07:08:53.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000InvcJAAR
Lat Location
(32.74350020469109500,-96.83926093951949000)
21-00403939
Service Request Number: 21-00403939 • Address: 3025 DAHLIA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00403939
Address
3025 DAHLIA DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-05T18:41:21.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2021-05-05T22:28:43.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lcAJlAAM
Lat Location
(32.69791281985520500,-96.76771665250345000)
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