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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00690106
Service Request Number: 21-00690106 • Address: 3010 SAN MARCUS AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00690106
Address
3010 SAN MARCUS AVE, DALLAS, TX, 75228
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-07-27T23:59:00.000
Status
Closed
Created Date
2021-07-26T20:33:04.000
Update Date
2023-06-09T00:33:44.000
Closed Date
2021-07-27T11:05:57.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000opEzAAAU
Lat Location
(32.83033532997631000,-96.66470503071184000)
25-00114273
Service Request Number: 25-00114273 • Address: 830 W SANER AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00114273
Address
830 W SANER AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-03-18T23:59:00.000
Status
Closed
Created Date
2025-03-15T10:20:19.000
Update Date
2025-03-15T11:31:11.000
Closed Date
2025-03-15T11:31:11.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000YrRphAAF
Lat Location
(32.71303869234337000,-96.83672998554268000)
21-00913609
Service Request Number: 21-00913609 • Address: 6110 SYMPHONY LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00913609
Address
6110 SYMPHONY LN, DALLAS, TX, 75227
City Council District
7
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-10-20T09:46:01.000
Update Date
2023-06-09T00:15:05.000
Closed Date
2021-10-21T13:40:14.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000snpPNAAY
Lat Location
(32.78605087524055500,-96.69719320042772000)
24-00223599
Service Request Number: 24-00223599 • Address: 2119 COELUM CT, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00223599
Address
2119 COELUM CT, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-05-16T23:59:00.000
Status
Closed
Created Date
2024-05-13T12:48:13.000
Update Date
2024-05-13T12:54:29.000
Closed Date
2024-05-13T12:54:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007rL4kAAE
Lat Location
(32.66989167183232500,-96.60090230001943000)
25-00565735
Service Request Number: 25-00565735 • Address: 3151 SNEED ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00565735
Address
3151 SNEED ST, DALLAS, TX, 75204
City Council District
14
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-01-13T00:59:00.000
Status
Closed
Created Date
2025-11-30T13:24:16.000
Update Date
2025-12-01T13:46:32.000
Closed Date
2025-12-01T13:46:32.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001GvDbXAAV
Lat Location
(32.80256895857245000,-96.80278198280483000)
26-00087181
Service Request Number: 26-00087181 • Address: 9529 ELOISE ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00087181
Address
9529 ELOISE ST, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T14:31:57.000
Update Date
2026-03-09T13:01:13.000
Closed Date
2026-03-09T13:01:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZilJVAAZ
Lat Location
(32.73755517000636000,-96.65858511400003000)
26-00077391
Service Request Number: 26-00077391 • Address: 2557 GLENDA LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00077391
Address
2557 GLENDA LN, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-26T11:03:12.000
Update Date
2026-02-26T13:06:17.000
Closed Date
2026-02-26T13:06:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YSbDRAA1
Lat Location
(32.88990455311626000,-96.89202462417020000)
25-00323476
Service Request Number: 25-00323476 • Address: 3740 KIESTCREST DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00323476
Address
3740 KIESTCREST DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-14T18:59:00.000
Status
Closed
Created Date
2025-07-07T10:58:44.000
Update Date
2025-07-14T17:52:50.000
Closed Date
2025-07-14T17:52:22.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pGONcAAO
Lat Location
(32.70229935785642000,-96.88155405819546000)
21-00883685
Service Request Number: 21-00883685 • Address: 6415 ETHEL DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00883685
Address
6415 ETHEL DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-06T23:59:00.000
Status
Closed
Created Date
2021-09-29T09:45:00.000
Update Date
2023-06-09T00:07:01.000
Closed Date
2021-10-05T16:45:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000rkuINAAY
Lat Location
(32.76536024774632000,-96.71100413509494000)
25-00308882
Service Request Number: 25-00308882 • Address: 9454 HEATHERDALE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00308882
Address
9454 HEATHERDALE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-28T08:44:42.000
Update Date
2025-07-02T11:45:17.000
Closed Date
2025-07-02T11:45:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o4xZNAAY
Lat Location
(32.90381622166834000,-96.73361914519630000)
23-00336757
Service Request Number: 23-00336757 • Address: 2119 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00336757
Address
2119 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-23T23:59:00.000
Status
Closed
Created Date
2023-07-22T11:38:51.000
Update Date
2023-07-22T14:58:39.000
Closed Date
2023-07-22T14:58:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005yFCQAA2
Lat Location
(32.70530852650690400,-96.79531409241933000)
22-00556920
Service Request Number: 22-00556920 • Address: 9402 LOMA VISTA DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00556920
Address
9402 LOMA VISTA DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:11:01.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-27T08:48:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z569AAC
Lat Location
(32.89674592637316000,-96.73894700460866000)
26-00342348
Service Request Number: 26-00342348 • Address: 1514 ELM ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00342348
Address
1514 ELM ST, DALLAS, TX, 75201
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-18T23:59:00.000
Status
Closed
Created Date
2026-08-03T15:54:53.000
Update Date
2026-08-08T15:54:07.000
Closed Date
2026-08-06T15:53:18.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026zhekAAA
Lat Location
(32.78123722647300000,-96.79953635936349000)
26-00347597
Service Request Number: 26-00347597 • Address: 100 W MONTANA AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00347597
Address
100 W MONTANA AVE, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T10:26:50.000
Update Date
2026-08-08T18:29:04.000
Closed Date
2026-08-06T12:01:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027pABZAA2
Lat Location
(32.72124892311792600,-96.82289660601423000)
26-00155272
Service Request Number: 26-00155272 • Address: 2400 COOMBS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00155272
Address
2400 COOMBS ST, DALLAS, TX, 75215
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-13T23:59:00.000
Status
Closed
Created Date
2026-04-14T11:45:51.000
Update Date
2026-04-14T12:13:19.000
Closed Date
2026-04-14T12:13:09.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hwKd0AAE
Lat Location
(32.76941502109129000,-96.77818744086590000)
26-00230837
Service Request Number: 26-00230837 • Address: 1847 LEATH ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00230837
Address
1847 LEATH ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed
Created Date
2026-05-28T21:48:43.000
Update Date
2026-06-03T08:14:08.000
Closed Date
2026-06-01T08:13:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001rtOHBAA2
Lat Location
(32.78961647737952000,-96.84903593972240000)
26-00110864
Service Request Number: 26-00110864 • Address: 3857 HIGHGROVE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00110864
Address
3857 HIGHGROVE DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-18T16:19:09.000
Update Date
2026-04-24T16:25:46.000
Closed Date
2026-04-07T16:17:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001cbMpcAAE
Lat Location
(32.86907916012798000,-96.85063543455082000)
26-00148902
Service Request Number: 26-00148902 • Address: 5323 DAZZLE DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00148902
Address
5323 DAZZLE DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T09:58:11.000
Update Date
2026-04-14T14:05:44.000
Closed Date
2026-04-14T10:50:33.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hAwccAAC
Lat Location
(32.67973721880983400,-96.84928592624826000)
24-00367845
Service Request Number: 24-00367845 • Address: 5430 VICKERY BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00367845
Address
5430 VICKERY BLVD, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-06T18:59:00.000
Status
Closed
Created Date
2024-07-30T09:47:00.000
Update Date
2024-08-01T10:09:34.000
Closed Date
2024-08-01T10:09:33.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000002c7iTAAQ
Lat Location
(32.82225759038938400,-96.77660333860825000)
24-00310342
Service Request Number: 24-00310342 • Address: BELMONT AVE & DELMAR AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00310342
Address
BELMONT AVE & DELMAR AVE, DALLAS, TX, 75206
City Council District
14
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-07-03T23:59:00.000
Status
Closed
Created Date
2024-06-26T15:47:33.000
Update Date
2024-06-28T07:35:21.000
Closed Date
2024-06-28T07:35:20.000
Outcome
No Action Required
Priority
MCC
Method Received Description
Phone
Unique Key
5008z0000089YoDAAU
Lat Location
(32.81735828996576000,-96.76587549032322000)
26-00185459
Service Request Number: 26-00185459 • Address: 3434 W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00185459
Address
3434 W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-04T23:59:00.000
Status
Closed
Created Date
2026-05-01T14:04:26.000
Update Date
2026-05-01T15:06:55.000
Closed Date
2026-05-01T15:06:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001mHwQ2AAK
Lat Location
(32.72017204132086000,-96.87678311929214000)
25-00074241
Service Request Number: 25-00074241 • Address: 9226 ROYALPINE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00074241
Address
9226 ROYALPINE DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-02-21T18:59:00.000
Status
Closed
Created Date
2025-02-20T14:51:00.000
Update Date
2025-02-20T16:08:15.000
Closed Date
2025-02-20T16:08:14.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000VP7hHAAT
Lat Location
(32.86990173170385500,-96.72716860601365000)
26-00088349
Service Request Number: 26-00088349 • Address: J J LEMMON RD & CEDARDALE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00088349
Address
J J LEMMON RD & CEDARDALE DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:37:40.000
Update Date
2026-03-09T10:02:20.000
Closed Date
2026-03-09T10:02:00.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZqbuuAAB
Lat Location
(32.66394482861533000,-96.74185722786650000)
26-00153540
Service Request Number: 26-00153540 • Address: 3474 WEBB CHAPEL EXT, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00153540
Address
3474 WEBB CHAPEL EXT, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T15:07:00.000
Update Date
2026-04-14T09:30:59.000
Closed Date
2026-04-14T09:30:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hk4vSAAQ
Lat Location
(32.86436533693443000,-96.86478157679856000)
24-00176848
Service Request Number: 24-00176848 • Address: 6003 ABRAMS RD, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
24-00176848
Address
6003 ABRAMS RD, DALLAS, TX, 75231
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-17T14:38:04.000
Update Date
2024-05-03T16:11:28.000
Closed Date
2024-05-03T16:11:28.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000007hF9FAAU
Lat Location
(32.85873460671615000,-96.74817542803480000)
25-00326693
Service Request Number: 25-00326693 • Address: 16186 CHALFONT CIR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
25-00326693
Address
16186 CHALFONT CIR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-07-11T18:59:00.000
Status
Closed
Created Date
2025-07-08T15:18:23.000
Update Date
2025-07-11T17:12:28.000
Closed Date
2025-07-11T17:12:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pXqlhAAC
Lat Location
(32.96792261577647000,-96.80486151303518000)
22-00425561
Service Request Number: 22-00425561 • Address: 3200 IDAHO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00425561
Address
3200 IDAHO AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-28T09:02:31.000
Update Date
2023-11-07T12:19:59.000
Closed Date
2023-11-07T12:19:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003guoyAAA
Lat Location
(32.70586723203067000,-96.81202395892086000)
25-00210867
Service Request Number: 25-00210867 • Address: 1909 S BUCKNER BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00210867
Address
1909 S BUCKNER BLVD, DALLAS, TX, 75217
City Council District
5
Department
Convention and Event Services
Service Request Type
Special Events Permit Request - CES
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-21T18:59:00.000
Status
Closed
Created Date
2025-05-07T16:03:40.000
Update Date
2025-05-13T11:33:29.000
Closed Date
2025-05-13T11:33:11.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000gTN98AAG
Lat Location
(32.74450664192564600,-96.68312816786026000)
24-00261528
Service Request Number: 24-00261528 • Address: E R L THORNTON FWY WB & N BUCKNER BLVD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00261528
Address
E R L THORNTON FWY WB & N BUCKNER BLVD, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-04T23:59:00.000
Status
Closed
Created Date
2024-06-01T17:19:02.000
Update Date
2024-06-02T00:33:46.000
Closed Date
2024-06-02T00:33:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007z0sdAAA
Lat Location
(32.79819524656423400,-96.68263095855725000)
25-00407290
Service Request Number: 25-00407290 • Address: ELM ST & N ERVAY ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
25-00407290
Address
ELM ST & N ERVAY ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-08-28T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:07:34.000
Update Date
2025-08-25T13:06:59.000
Closed Date
2025-08-25T13:06:59.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000xWp3vAAC
Lat Location
(32.78184631098273600,-96.79734045807635000)
25-00185155
Service Request Number: 25-00185155 • Address: 4707 MANETT ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00185155
Address
4707 MANETT ST, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-22T18:59:00.000
Status
Closed
Created Date
2025-04-23T21:33:47.000
Update Date
2025-04-24T07:17:57.000
Closed Date
2025-04-24T07:17:40.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRbE9AAK
Lat Location
(32.81125949446602000,-96.78579204172931000)
24-00587183
Service Request Number: 24-00587183 • Address: 528 BONDSTONE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00587183
Address
528 BONDSTONE DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2024-12-10T21:01:58.000
Update Date
2024-12-12T16:15:09.000
Closed Date
2024-12-12T15:29:04.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000MMe29AAD
Lat Location
(32.85514945083717000,-96.70714692978521000)
26-00233388
Service Request Number: 26-00233388 • Address: 817 S CARROLL AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00233388
Address
817 S CARROLL AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-30T13:14:47.000
Update Date
2026-06-03T10:00:40.000
Closed Date
2026-06-03T10:00:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001sCMMvAAO
Lat Location
(32.78699817029602000,-96.76246636990508000)
26-00334063
Service Request Number: 26-00334063 • Address: 8440 PARK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00334063
Address
8440 PARK LN, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-29T10:03:27.000
Update Date
2026-08-20T16:32:00.000
Closed Date
2026-08-20T16:32:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000025r5ldAAA
Lat Location
(32.87094456958697500,-96.75947838356640000)
25-00052343
Service Request Number: 25-00052343 • Address: 2923 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00052343
Address
2923 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-05T19:07:47.000
Update Date
2025-02-06T16:09:18.000
Closed Date
2025-02-06T15:23:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TRSh6AAH
Lat Location
(32.71096549037352500,-96.81479934565532000)
24-00256390
Service Request Number: 24-00256390 • Address: 4406 BRIARGROVE LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00256390
Address
4406 BRIARGROVE LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-06T18:59:00.000
Status
Closed
Created Date
2024-05-30T14:04:46.000
Update Date
2024-06-04T16:02:22.000
Closed Date
2024-06-04T16:02:22.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007y91cAAA
Lat Location
(32.99219559609658600,-96.83415572455645000)
26-00231940
Service Request Number: 26-00231940 • Address: 3305 TOWNSEND DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00231940
Address
3305 TOWNSEND DR, DALLAS, TX, 75229
City Council District
13
Department
Planning & Development Department
Service Request Type
Building Permits Violation - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-12T23:59:00.000
Status
Closed
Created Date
2026-05-29T13:19:14.000
Update Date
2026-06-03T16:04:52.000
Closed Date
2026-06-03T16:04:52.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001s0XKZAA2
Lat Location
(32.89888722801503000,-96.86817017105325000)
26-00222867
Service Request Number: 26-00222867 • Address: 3737 MUNGER AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00222867
Address
3737 MUNGER AVE, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-05-24T03:07:36.000
Update Date
2026-06-03T07:55:33.000
Closed Date
2026-06-03T07:55:33.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001qvCxGAAU
Lat Location
(32.79913315091819500,-96.78842485715157000)
20-01096544
Service Request Number: 20-01096544 • Address: 2655 BONNYWOOD LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
20-01096544
Address
2655 BONNYWOOD LN, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-05T17:28:06.000
Update Date
2023-06-09T03:25:13.000
Closed Date
2020-12-11T17:32:57.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000bkolHAAQ
Lat Location
(32.70212526196653000,-96.86296150902473000)
21-00983659
Service Request Number: 21-00983659 • Address: 2822 KING COLE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00983659
Address
2822 KING COLE DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2022-01-12T00:59:00.000
Status
Closed
Created Date
2021-12-12T21:15:00.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-14T00:00:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFLtXAAW
Lat Location
(32.72028803636670000,-96.77642056338864000)
22-00535711
Service Request Number: 22-00535711 • Address: 1477 MISSION HILLS LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00535711
Address
1477 MISSION HILLS LN, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-12-14T00:59:00.000
Status
Closed
Created Date
2022-12-12T13:09:46.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-12-12T17:23:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004QHHuAAO
Lat Location
(32.73814439854363000,-96.71306287583630000)
26-00093273
Service Request Number: 26-00093273 • Address: 4211 WOODCLIFF DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00093273
Address
4211 WOODCLIFF DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:54:14.000
Update Date
2026-03-09T09:01:12.000
Closed Date
2026-03-09T09:00:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aS6TRAA0
Lat Location
(32.69303236895298400,-96.83519697328268000)
24-00519751
Service Request Number: 24-00519751 • Address: 7620 HILLARD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00519751
Address
7620 HILLARD DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-30T23:59:00.000
Status
Closed
Created Date
2024-10-26T09:57:34.000
Update Date
2024-10-28T14:20:46.000
Closed Date
2024-10-28T14:20:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Fs4HJAAZ
Lat Location
(32.73805535474876000,-96.69126316753581000)
26-00093943
Service Request Number: 26-00093943 • Address: 8520 BRETSHIRE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00093943
Address
8520 BRETSHIRE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T09:30:34.000
Update Date
2026-03-09T15:19:00.000
Closed Date
2026-03-09T15:18:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aXc1HAAS
Lat Location
(32.80982977477797000,-96.69999504531769000)
26-00151035
Service Request Number: 26-00151035 • Address: N MARSALIS AVE & E 10TH ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00151035
Address
N MARSALIS AVE & E 10TH ST, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-11T16:01:30.000
Update Date
2026-04-14T09:13:03.000
Closed Date
2026-04-14T09:13:02.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hQofqAAC
Lat Location
(32.74828496994780000,-96.81563998311854000)
20-01199606
Service Request Number: 20-01199606 • Address: 3023 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
20-01199606
Address
3023 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-12T20:30:54.000
Update Date
2023-06-09T03:22:31.000
Closed Date
2021-05-27T16:58:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000dFER2AAO
Lat Location
(32.76193169910858000,-96.75442861968370000)
26-00093587
Service Request Number: 26-00093587 • Address: 399 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00093587
Address
399 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T21:41:23.000
Update Date
2026-03-09T13:59:44.000
Closed Date
2026-03-09T13:59:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTJy7AAG
Lat Location
(32.78329189861296600,-96.83000517152838000)
25-00467722
Service Request Number: 25-00467722 • Address: 3121 ROSS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00467722
Address
3121 ROSS AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-26T01:50:27.000
Update Date
2025-09-26T01:57:48.000
Closed Date
2025-09-26T01:57:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs0000138Z4oAAE
Lat Location
(32.79371570765255000,-96.79136790883660000)
25-00052166
Service Request Number: 25-00052166 • Address: 9390 LEMMON AVE, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
25-00052166
Address
9390 LEMMON AVE, DALLAS, TX, 75209
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-03-06T18:59:00.000
Status
Closed
Created Date
2025-02-05T17:24:49.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-02-06T08:22:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TQxOjAAL
Lat Location
(32.86098483526842500,-96.85481856089807000)
26-00153931
Service Request Number: 26-00153931 • Address: 2209 CHUNK CT, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00153931
Address
2209 CHUNK CT, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T17:21:34.000
Update Date
2026-04-14T16:52:21.000
Closed Date
2026-04-14T16:52:07.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hmzO6AAI
Lat Location
(32.81695508142052000,-96.77152596128683000)
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