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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00418098
Service Request Number: 23-00418098 • Address: 4001 ROSWELL ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00418098
Address
4001 ROSWELL ST, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-13T23:59:00.000
Status
Closed
Created Date
2023-09-07T18:19:06.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-09-26T09:27:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Ff8lAAC
Lat Location
(32.81132425670654000,-96.81074406899130000)
26-00140422
Service Request Number: 26-00140422 • Address: 8201 E R L THORNTON FWY WB, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00140422
Address
8201 E R L THORNTON FWY WB, DALLAS, TX, 75228
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-05T23:59:00.000
Status
Closed
Created Date
2026-04-06T07:18:59.000
Update Date
2026-04-14T11:51:07.000
Closed Date
2026-04-14T11:51:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gA2xaAAC
Lat Location
(32.79422249682984000,-96.69986821714377000)
25-00425349
Service Request Number: 25-00425349 • Address: 4526 GLENLEIGH DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00425349
Address
4526 GLENLEIGH DR, DALLAS, TX, 75220
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-03T08:34:09.000
Update Date
2025-09-10T17:27:10.000
Closed Date
2025-09-10T16:41:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000zF5aYAAS
Lat Location
(32.86642145628839000,-96.83221120642932000)
26-00056357
Service Request Number: 26-00056357 • Address: 3231 TOWER TRL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00056357
Address
3231 TOWER TRL, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-28T00:59:00.000
Status
Closed
Created Date
2026-02-12T13:08:23.000
Update Date
2026-03-09T10:52:36.000
Closed Date
2026-03-09T10:52:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Ve8ZDAAZ
Lat Location
(32.90588566633276000,-96.86924911932796000)
23-00445549
Service Request Number: 23-00445549 • Address: 422 CORDOVA ST, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
23-00445549
Address
422 CORDOVA ST, DALLAS, TX, 75223
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-25T17:28:11.000
Update Date
2023-09-27T09:56:46.000
Closed Date
2023-09-27T09:56:44.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006MEgQAAW
Lat Location
(32.80609959572774400,-96.74596141299615000)
26-00094536
Service Request Number: 26-00094536 • Address: 12300 MARSH LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00094536
Address
12300 MARSH LN, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-04T17:48:53.000
Update Date
2026-03-09T12:47:12.000
Closed Date
2026-03-09T12:47:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ac4DRAAY
Lat Location
(32.91573873915388000,-96.85574218531657000)
23-00047899
Service Request Number: 23-00047899 • Address: 4393 W NORTHWEST HWY, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
23-00047899
Address
4393 W NORTHWEST HWY, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-02-02T00:59:00.000
Status
Closed
Created Date
2023-01-29T13:37:53.000
Update Date
2023-06-07T01:43:42.000
Closed Date
2023-01-31T10:01:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004yT8YAAU
Lat Location
(32.86388412021998000,-96.83453579851789000)
26-00072062
Service Request Number: 26-00072062 • Address: 3726 ABILENE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00072062
Address
3726 ABILENE ST, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-02-23T13:44:05.000
Update Date
2026-03-09T07:41:05.000
Closed Date
2026-03-09T07:40:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XkIMgAAN
Lat Location
(32.78736893918716000,-96.90013874978804000)
22-00458553
Service Request Number: 22-00458553 • Address: 1221 E 10TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00458553
Address
1221 E 10TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-19T15:04:50.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-20T17:30:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003slszAAA
Lat Location
(32.74846748432881000,-96.80609839696118000)
24-00587183
Service Request Number: 24-00587183 • Address: 528 BONDSTONE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00587183
Address
528 BONDSTONE DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2024-12-10T21:01:58.000
Update Date
2024-12-12T16:15:09.000
Closed Date
2024-12-12T15:29:04.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000MMe29AAD
Lat Location
(32.85514945083717000,-96.70714692978521000)
21-00088684
Service Request Number: 21-00088684 • Address: 7159 WILDGROVE AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00088684
Address
7159 WILDGROVE AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-29T09:55:56.000
Update Date
2023-06-09T02:26:14.000
Closed Date
2021-02-08T16:42:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000feMj5AAE
Lat Location
(32.81609025313482000,-96.73338068693170000)
25-00209941
Service Request Number: 25-00209941 • Address: LAKE JUNE RD & MEMORY LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00209941
Address
LAKE JUNE RD & MEMORY LN, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-21T23:59:00.000
Status
Closed
Created Date
2025-05-07T11:07:23.000
Update Date
2026-05-15T13:36:34.000
Closed Date
2026-05-15T13:35:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000gPVA6AAO
Lat Location
(32.73418910511658000,-96.65943746550752000)
24-00519715
Service Request Number: 24-00519715 • Address: 5286 KEENELAND PKWY, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00519715
Address
5286 KEENELAND PKWY, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-29T18:59:00.000
Status
Closed
Created Date
2024-10-26T09:13:05.000
Update Date
2024-10-26T09:34:32.000
Closed Date
2024-10-26T09:34:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000FrmAkAAJ
Lat Location
(32.73487452460217600,-96.91489117202784000)
22-00214293
Service Request Number: 22-00214293 • Address: 675 S MASTERS DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00214293
Address
675 S MASTERS DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-25T23:59:00.000
Status
Closed
Created Date
2022-05-24T11:41:42.000
Update Date
2026-08-07T13:23:49.000
Closed Date
2022-05-24T14:50:40.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002Fm17AAC
Lat Location
(32.70179434912182000,-96.64884548544670000)
24-00435842
Service Request Number: 24-00435842 • Address: 1209 MURDOCK RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00435842
Address
1209 MURDOCK RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-08T11:53:54.000
Update Date
2024-09-09T11:21:57.000
Closed Date
2024-09-09T11:21:56.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000007nwd7AAA
Lat Location
(32.69904090175730000,-96.68318794231175000)
26-00266285
Service Request Number: 26-00266285 • Address: 2900 SEEVERS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00266285
Address
2900 SEEVERS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-18T09:33:58.000
Update Date
2026-06-18T10:43:59.000
Closed Date
2026-06-18T10:43:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wNxYbAAK
Lat Location
(32.71135317532382000,-96.82163140647805000)
22-00392767
Service Request Number: 22-00392767 • Address: 7747 WORTHING ST, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00392767
Address
7747 WORTHING ST, DALLAS, TX, 75252
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-23T23:59:00.000
Status
Closed
Created Date
2022-09-09T09:02:46.000
Update Date
2023-06-08T02:47:36.000
Closed Date
2022-10-03T15:59:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003WKCcAAO
Lat Location
(32.99688383812338000,-96.76933680482794000)
24-00256390
Service Request Number: 24-00256390 • Address: 4406 BRIARGROVE LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00256390
Address
4406 BRIARGROVE LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-06T18:59:00.000
Status
Closed
Created Date
2024-05-30T14:04:46.000
Update Date
2024-06-04T16:02:22.000
Closed Date
2024-06-04T16:02:22.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007y91cAAA
Lat Location
(32.99219559609658600,-96.83415572455645000)
24-00570619
Service Request Number: 24-00570619 • Address: 2440 SUMMIT LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00570619
Address
2440 SUMMIT LN, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-12-05T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-11-26T17:34:07.000
Update Date
2024-11-27T17:37:44.000
Closed Date
2024-11-27T17:37:42.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000KrniDAAR
Lat Location
(32.75424299763800000,-96.64373115944385000)
25-00083559
Service Request Number: 25-00083559 • Address: 911 HIGHFALL DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
25-00083559
Address
911 HIGHFALL DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2025-02-26T13:07:58.000
Update Date
2025-02-26T14:13:17.000
Closed Date
2025-02-26T14:13:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000WFA9WAAX
Lat Location
(32.66290702727065000,-96.83583531996197000)
26-00141204
Service Request Number: 26-00141204 • Address: 7003 WABASH CIR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00141204
Address
7003 WABASH CIR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-06T13:11:08.000
Update Date
2026-04-14T16:01:28.000
Closed Date
2026-04-14T16:01:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gH5yhAAC
Lat Location
(32.82483694859717000,-96.73878557968686000)
21-00917010
Service Request Number: 21-00917010 • Address: 2900 OATES DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00917010
Address
2900 OATES DR, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-04T23:59:00.000
Status
Closed
Created Date
2021-10-21T22:23:41.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-22T08:15:41.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000sonI7AAI
Lat Location
(32.82128166278657500,-96.66528246885181000)
22-00535711
Service Request Number: 22-00535711 • Address: 1477 MISSION HILLS LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00535711
Address
1477 MISSION HILLS LN, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-12-14T00:59:00.000
Status
Closed
Created Date
2022-12-12T13:09:46.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-12-12T17:23:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004QHHuAAO
Lat Location
(32.73814439854363000,-96.71306287583630000)
26-00411168
Service Request Number: 26-00411168 • Address: 3106 SHARPVIEW LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00411168
Address
3106 SHARPVIEW LN, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-09-15T22:11:36.000
Update Date
2026-09-16T15:45:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002Hg3pyAAB
Lat Location
(32.79595584834647000,-96.69973987621103000)
25-00109789
Service Request Number: 25-00109789 • Address: 2525 PLEASANT DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00109789
Address
2525 PLEASANT DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-13T23:59:00.000
Status
Closed
Created Date
2025-03-12T19:02:16.000
Update Date
2025-03-12T19:25:18.000
Closed Date
2025-03-12T19:25:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000YRzwiAAD
Lat Location
(32.75533778190163000,-96.67882352827311000)
26-00391749
Service Request Number: 26-00391749 • Address: 2510 PINEBLUFF DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00391749
Address
2510 PINEBLUFF DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-02T12:38:13.000
Update Date
2026-09-12T17:18:26.000
Closed Date
2026-09-12T17:18:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002EUB9rAAH
Lat Location
(32.80344675983771000,-96.70268049803356000)
25-00036156
Service Request Number: 25-00036156 • Address: 5750 CARUTH HAVEN LN, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
25-00036156
Address
5750 CARUTH HAVEN LN, DALLAS, TX, 75206
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-01-29T00:59:00.000
Status
Closed
Created Date
2025-01-27T18:07:20.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-01-27T18:19:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000S4SbtAAF
Lat Location
(32.86065716138807000,-96.76624049005120000)
25-00259578
Service Request Number: 25-00259578 • Address: WALNUT HILL LN & HILLCREST RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00259578
Address
WALNUT HILL LN & HILLCREST RD, DALLAS, TX, 75230
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-06-05T23:59:00.000
Status
Closed
Created Date
2025-06-02T19:23:18.000
Update Date
2025-06-02T20:07:37.000
Closed Date
2025-06-02T20:07:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000kBtMrAAK
Lat Location
(32.88002501015685000,-96.78682145780297000)
26-00261718
Service Request Number: 26-00261718 • Address: 7435 CONCORDIA LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00261718
Address
7435 CONCORDIA LN, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-17T23:59:00.000
Status
Closed
Created Date
2026-06-15T23:09:30.000
Update Date
2026-06-18T07:50:20.000
Closed Date
2026-06-16T07:49:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vnIDmAAM
Lat Location
(32.65781310845973500,-96.81070970029900000)
26-00193398
Service Request Number: 26-00193398 • Address: 13333 ESPERANZA RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00193398
Address
13333 ESPERANZA RD, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-06T13:52:59.000
Update Date
2026-05-15T19:11:17.000
Closed Date
2026-05-15T19:11:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001nKVSkAAO
Lat Location
(32.93006753221343500,-96.76137316135069000)
23-00433802
Service Request Number: 23-00433802 • Address: 6600 JOLLYN CT, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00433802
Address
6600 JOLLYN CT, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-18T15:19:10.000
Update Date
2023-09-19T10:15:43.000
Closed Date
2023-09-19T10:15:41.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006JYXcAAO
Lat Location
(32.66962113609202000,-96.79729093439639000)
23-00071781
Service Request Number: 23-00071781 • Address: 4411 CARDINAL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00071781
Address
4411 CARDINAL DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-02-24T00:59:00.000
Status
Closed
Created Date
2023-02-15T13:01:15.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-16T18:22:22.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005AW3KAAW
Lat Location
(32.70110147614212000,-96.78074814219391000)
21-00007968
Service Request Number: 21-00007968 • Address: 606 S CORINTH ST RD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00007968
Address
606 S CORINTH ST RD, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-01-09T00:59:00.000
Status
Closed
Created Date
2021-01-04T19:07:23.000
Update Date
2023-06-09T02:58:32.000
Closed Date
2021-01-06T16:03:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000e0yBqAAI
Lat Location
(32.74314008441054000,-96.79869918023678000)
23-00303845
Service Request Number: 23-00303845 • Address: 1802 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00303845
Address
1802 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed
Created Date
2023-07-03T20:00:48.000
Update Date
2023-07-26T09:13:49.000
Closed Date
2023-07-26T09:13:49.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rXCpAAM
Lat Location
(32.72651485651312000,-96.80955301542096000)
24-00453544
Service Request Number: 24-00453544 • Address: 3292 CEDARPLAZA LN, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00453544
Address
3292 CEDARPLAZA LN, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-09-20T18:59:00.000
Status
Closed
Created Date
2024-09-18T12:41:33.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-09-19T20:11:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000009IidKAAS
Lat Location
(32.82375080738109600,-96.82414243107922000)
25-00010742
Service Request Number: 25-00010742 • Address: 9910 WHITE ROCK TRL, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00010742
Address
9910 WHITE ROCK TRL, DALLAS, TX, 75238
City Council District
10
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-01-30T00:59:00.000
Status
Closed
Created Date
2025-01-08T14:35:58.000
Update Date
2025-01-27T08:26:00.000
Closed Date
2025-01-27T08:25:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000PdJpBAAV
Lat Location
(32.88257972672715000,-96.72962161660055000)
26-00262201
Service Request Number: 26-00262201 • Address: 2868 FARRAGUT ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00262201
Address
2868 FARRAGUT ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-16T10:07:55.000
Update Date
2026-06-18T16:23:17.000
Closed Date
2026-06-17T17:53:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vrOqtAAE
Lat Location
(32.75360072718686000,-96.74765780247981000)
26-00380739
Service Request Number: 26-00380739 • Address: 776 HAVENWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00380739
Address
776 HAVENWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-26T15:25:59.000
Update Date
2026-08-30T15:17:13.000
Closed Date
2026-08-28T14:30:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002ClA7FAAV
Lat Location
(32.65631755236330000,-96.83463013594029000)
24-00277880
Service Request Number: 24-00277880 • Address: 5311 EL TORRO ST, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
24-00277880
Address
5311 EL TORRO ST, DALLAS, TX, 75236
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-13T18:59:00.000
Status
Closed
Created Date
2024-06-09T19:28:06.000
Update Date
2024-06-13T11:47:08.000
Closed Date
2024-06-13T11:47:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z0000082NCPAA2
Lat Location
(32.68640957170815000,-96.91598808794987000)
26-00146792
Service Request Number: 26-00146792 • Address: 607 TENISON MEMORIAL RD, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
26-00146792
Address
607 TENISON MEMORIAL RD, DALLAS, TX, 75223
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-09T09:42:13.000
Update Date
2026-04-14T11:34:13.000
Closed Date
2026-04-14T10:48:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gy1zrAAA
Lat Location
(32.80864576362481000,-96.74028694838363000)
26-00077378
Service Request Number: 26-00077378 • Address: 8015 DORAN CIR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00077378
Address
8015 DORAN CIR, DALLAS, TX, 75238
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed
Created Date
2026-02-26T10:59:19.000
Update Date
2026-03-02T07:49:31.000
Closed Date
2026-03-02T07:49:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YRqxlAAD
Lat Location
(32.85969124256424600,-96.72535411879316000)
22-00066501
Service Request Number: 22-00066501 • Address: 4318 MUNGER AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
22-00066501
Address
4318 MUNGER AVE, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-20T23:27:14.000
Update Date
2023-06-08T23:40:43.000
Closed Date
2022-03-10T18:09:28.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000001Q65GAAS
Lat Location
(32.80309313571579000,-96.78324000405499000)
20-01199890
Service Request Number: 20-01199890 • Address: 4106 DUTTON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
20-01199890
Address
4106 DUTTON DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-19T00:59:00.000
Status
Closed
Created Date
2020-12-13T11:59:16.000
Update Date
2023-06-09T03:22:33.000
Closed Date
2020-12-18T19:03:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000dFHmZAAW
Lat Location
(32.72538730166347400,-96.88701715209220000)
23-00391727
Service Request Number: 23-00391727 • Address: 3127 JEROME ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
23-00391727
Address
3127 JEROME ST, DALLAS, TX, 75223
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-06T23:59:00.000
Status
Closed
Created Date
2023-08-22T19:04:17.000
Update Date
2023-08-31T11:59:05.000
Closed Date
2023-08-31T11:59:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000069drsAAA
Lat Location
(32.78747928655583000,-96.74154849673116000)
22-00292289
Service Request Number: 22-00292289 • Address: 10608 CORVALLIS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00292289
Address
10608 CORVALLIS DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-18T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:57:41.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-15T17:15:31.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qfg3AAA
Lat Location
(32.89109291206670000,-96.80925450860175000)
25-00584129
Service Request Number: 25-00584129 • Address: 2524 W LEDBETTER DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00584129
Address
2524 W LEDBETTER DR, DALLAS, TX, 75233
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-12-16T00:59:00.000
Status
Closed
Created Date
2025-12-13T11:16:14.000
Update Date
2025-12-13T12:23:55.000
Closed Date
2025-12-13T12:23:54.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001JeV4rAAF
Lat Location
(32.69105702072411000,-96.86014282465659000)
25-00081694
Service Request Number: 25-00081694 • Address: 10416 JOAQUIN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00081694
Address
10416 JOAQUIN DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-05T00:59:00.000
Status
Closed
Created Date
2025-02-25T14:37:32.000
Update Date
2025-02-26T13:07:41.000
Closed Date
2025-02-26T13:07:41.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000W40QTAAZ
Lat Location
(32.83711243651561000,-96.67192197576766000)
23-00205028
Service Request Number: 23-00205028 • Address: 1041 EL TRIUMFO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00205028
Address
1041 EL TRIUMFO ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-09T15:33:26.000
Update Date
2023-06-07T01:10:07.000
Closed Date
2023-05-23T10:38:24.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000005aWtzAAE
Lat Location
(32.78594738611809000,-96.83881555701515000)
26-00305101
Service Request Number: 26-00305101 • Address: 2525 WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00305101
Address
2525 WYCLIFF AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-08-21T23:59:00.000
Status
Closed
Created Date
2026-07-11T16:03:09.000
Update Date
2026-07-24T16:35:43.000
Closed Date
2026-07-24T16:35:42.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs000021w1wcAAA
Lat Location
(32.81005108110543500,-96.81989766686962000)
25-00128564
Service Request Number: 25-00128564 • Address: 6820 LOVETT AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00128564
Address
6820 LOVETT AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-24T11:13:20.000
Update Date
2025-03-24T17:34:14.000
Closed Date
2025-03-24T16:48:18.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000ZzShcAAF
Lat Location
(32.77571220897775000,-96.70245162433343000)
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