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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00407308
Service Request Number: 25-00407308 • Address: 6715 GLENDORA AVE, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00407308
Address
6715 GLENDORA AVE, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-22T13:14:59.000
Update Date
2025-09-03T16:07:13.000
Closed Date
2025-09-03T15:20:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000xXvjyAAC
Lat Location
(32.88536787436637000,-96.78973809635690000)
20-01142784
Service Request Number: 20-01142784 • Address: 4517 REIGER AVE, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
20-01142784
Address
4517 REIGER AVE, DALLAS, TX, 75246
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-26T00:59:00.000
Status
Closed
Created Date
2020-11-20T17:38:29.000
Update Date
2023-06-09T03:21:28.000
Closed Date
2020-11-23T09:33:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000cYD9WAAW
Lat Location
(32.79303079507254600,-96.76885357949713000)
24-00275539
Service Request Number: 24-00275539 • Address: 5129 DAZZLE DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00275539
Address
5129 DAZZLE DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T16:50:44.000
Update Date
2024-06-10T09:31:00.000
Closed Date
2024-06-10T09:30:59.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z0000081ti3AAA
Lat Location
(32.68282847011632000,-96.84957035809386000)
26-00406389
Service Request Number: 26-00406389 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00406389
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-09-12T20:14:36.000
Update Date
2026-09-16T12:07:13.000
Closed Date
2026-09-14T11:20:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GyXy9AAF
Lat Location
(32.77470429805769000,-96.70558454400688000)
26-00304359
Service Request Number: 26-00304359 • Address: 11631 SAHARA WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00304359
Address
11631 SAHARA WAY, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-10T19:51:11.000
Update Date
2026-07-16T14:42:58.000
Closed Date
2026-07-16T14:42:57.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs000021qagvAAA
Lat Location
(32.85317213706114400,-96.69010159818770000)
22-00566760
Service Request Number: 22-00566760 • Address: 4145 PARK LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00566760
Address
4145 PARK LN, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-18T00:59:00.000
Status
Closed
Created Date
2022-12-30T16:33:40.000
Update Date
2023-06-08T01:53:23.000
Closed Date
2022-12-30T16:48:48.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004dAh4AAE
Lat Location
(32.87543360642964000,-96.84085253822370000)
24-00262071
Service Request Number: 24-00262071 • Address: 6893 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00262071
Address
6893 SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-03T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-05-31T10:09:17.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-06-02T08:48:59.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007z7zrAAA
Lat Location
(32.87011214979873000,-96.73593124729940000)
23-00442741
Service Request Number: 23-00442741 • Address: 4708 SUGAR MILL RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
23-00442741
Address
4708 SUGAR MILL RD, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-29T23:59:00.000
Status
Closed
Created Date
2023-09-23T13:53:42.000
Update Date
2023-09-28T07:18:27.000
Closed Date
2023-09-28T07:18:27.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LbDzAAK
Lat Location
(32.91863830846601000,-96.82717414377865000)
26-00147928
Service Request Number: 26-00147928 • Address: 1804 GOULD ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00147928
Address
1804 GOULD ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-09T15:38:03.000
Update Date
2026-04-14T12:36:19.000
Closed Date
2026-04-14T11:50:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001h4IEqAAM
Lat Location
(32.76838958095304000,-96.78943452436529000)
24-00301013
Service Request Number: 24-00301013 • Address: 1414 BELLEVIEW ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
24-00301013
Address
1414 BELLEVIEW ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-21T11:01:30.000
Update Date
2024-06-27T16:13:33.000
Closed Date
2024-06-27T16:13:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000087QhQAAU
Lat Location
(32.77092384668454000,-96.79218246550850000)
26-00087727
Service Request Number: 26-00087727 • Address: 501 E JEFFERSON BLVD, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00087727
Address
501 E JEFFERSON BLVD, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-04T17:16:18.000
Update Date
2026-03-09T08:52:44.000
Closed Date
2026-03-09T08:52:40.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZljgAAAR
Lat Location
(32.74621383135422500,-96.81800622384971000)
23-00433340
Service Request Number: 23-00433340 • Address: 7035 MARVIN D LOVE FWY SB, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00433340
Address
7035 MARVIN D LOVE FWY SB, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-18T12:27:36.000
Update Date
2023-09-18T13:10:33.000
Closed Date
2023-09-18T13:10:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006JRx1AAG
Lat Location
(32.66306700880271000,-96.86947586755608000)
26-00155368
Service Request Number: 26-00155368 • Address: 2391 N HOUSTON ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00155368
Address
2391 N HOUSTON ST, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-13T15:27:37.000
Update Date
2026-04-14T12:16:08.000
Closed Date
2026-04-14T12:16:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hxokIAAQ
Lat Location
(32.78701455450496400,-96.80877288842707000)
21-00957514
Service Request Number: 21-00957514 • Address: 7504 PEBBLESTONE DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
21-00957514
Address
7504 PEBBLESTONE DR, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-20T22:43:44.000
Update Date
2023-06-08T23:50:26.000
Closed Date
2021-12-20T13:44:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tRnEYAA0
Lat Location
(32.89052911668646000,-96.77707331384570000)
23-00407853
Service Request Number: 23-00407853 • Address: 5900 PROSPECT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00407853
Address
5900 PROSPECT AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T16:54:43.000
Update Date
2023-09-14T14:08:57.000
Closed Date
2023-09-14T14:08:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006DCR5AAO
Lat Location
(32.81467061736032000,-96.76582930374200000)
21-00822900
Service Request Number: 21-00822900 • Address: 9851 GLENGREEN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00822900
Address
9851 GLENGREEN DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-09-08T23:59:00.000
Status
Closed
Created Date
2021-09-07T11:32:39.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-07T12:10:51.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000quTkQAAU
Lat Location
(32.74493930242219000,-96.65127699860582000)
26-00347717
Service Request Number: 26-00347717 • Address: 2206 ANSON RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00347717
Address
2206 ANSON RD, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Objects Dropped in Inlet - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-06T11:07:09.000
Update Date
2026-08-08T13:24:19.000
Closed Date
2026-08-06T13:23:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027q6VhAAI
Lat Location
(32.83159682517736400,-96.85572884501430000)
26-00059867
Service Request Number: 26-00059867 • Address: 2300 ANDERSON ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00059867
Address
2300 ANDERSON ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-02-19T00:59:00.000
Status
Closed
Created Date
2026-02-14T19:26:52.000
Update Date
2026-02-14T22:31:50.000
Closed Date
2026-02-14T22:31:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001W4cVFAAZ
Lat Location
(32.74533855421140000,-96.75598540800422000)
22-00118946
Service Request Number: 22-00118946 • Address: 4516 TIERRA DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00118946
Address
4516 TIERRA DR, DALLAS, TX, 75211
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-03-30T23:59:00.000
Status
Closed
Created Date
2022-03-29T20:40:07.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-03-30T09:46:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001flLRAAY
Lat Location
(32.72709813332962600,-96.89533482047160000)
22-00124805
Service Request Number: 22-00124805 • Address: 2627 WILHURT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00124805
Address
2627 WILHURT AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-05T23:59:00.000
Status
Closed
Created Date
2022-04-02T11:11:02.000
Update Date
2023-06-08T23:08:57.000
Closed Date
2022-04-02T13:05:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001iDqSAAU
Lat Location
(32.70477592907164000,-96.78206986305800000)
22-00073792
Service Request Number: 22-00073792 • Address: 7000 BROOKSHIRE DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00073792
Address
7000 BROOKSHIRE DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-03-01T00:59:00.000
Status
Closed
Created Date
2022-02-27T16:57:17.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-02-28T10:31:44.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001SQJ2AAO
Lat Location
(32.89046313715828500,-96.78408162973940000)
26-00342404
Service Request Number: 26-00342404 • Address: 9642 BRIGGS ST, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00342404
Address
9642 BRIGGS ST, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-03T16:20:46.000
Update Date
2026-08-08T09:54:16.000
Closed Date
2026-08-06T09:53:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000272VroAAE
Lat Location
(32.75937595432253000,-96.65527367135498000)
25-00185186
Service Request Number: 25-00185186 • Address: 5723 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00185186
Address
5723 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-04-29T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:21:00.000
Update Date
2025-04-25T09:12:21.000
Closed Date
2025-04-25T09:12:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRSdwAAG
Lat Location
(32.65830893099145000,-96.96456794334333000)
22-00336278
Service Request Number: 22-00336278 • Address: 11611 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00336278
Address
11611 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-13T23:59:00.000
Status
Closed
Created Date
2022-08-08T09:34:06.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-08-08T13:28:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003Br59AAC
Lat Location
(32.85348307169224600,-96.65199560992103000)
22-00168542
Service Request Number: 22-00168542 • Address: HEMLOCK AVE & RIDGECREST RD, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
22-00168542
Address
HEMLOCK AVE & RIDGECREST RD, DALLAS, TX, 75231
City Council District
13
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-05T23:59:00.000
Status
Closed
Created Date
2022-04-28T12:20:50.000
Update Date
2023-06-08T23:02:32.000
Closed Date
2022-05-03T08:13:29.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001zeQlAAI
Lat Location
(32.87024910389660400,-96.75917880275628000)
26-00016202
Service Request Number: 26-00016202 • Address: 5142 WESTGROVE DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00016202
Address
5142 WESTGROVE DR, DALLAS, TX, 75248
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-01-15T00:59:00.000
Status
Closed
Created Date
2026-01-12T16:28:42.000
Update Date
2026-01-15T14:16:38.000
Closed Date
2026-01-15T13:55:42.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001P16NrAAJ
Lat Location
(32.97743745184491000,-96.82079103682437000)
23-00442799
Service Request Number: 23-00442799 • Address: 13232 ELMSPRING RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00442799
Address
13232 ELMSPRING RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-09-24T23:59:00.000
Status
Closed
Created Date
2023-09-23T15:13:48.000
Update Date
2023-09-27T11:14:18.000
Closed Date
2023-09-27T11:14:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006LbhgAAC
Lat Location
(32.67071374805319000,-96.61569256761247000)
26-00327238
Service Request Number: 26-00327238 • Address: 10500 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00327238
Address
10500 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-07-27T23:59:00.000
Status
Closed
Created Date
2026-07-24T14:22:42.000
Update Date
2026-07-24T14:22:55.000
Closed Date
2026-07-24T14:22:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000024ucbyAAA
Lat Location
(32.73391389742279000,-96.64428748052119000)
21-00214384
Service Request Number: 21-00214384 • Address: 7120 CAMPBELL RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00214384
Address
7120 CAMPBELL RD, DALLAS, TX, 75248
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-12T00:59:00.000
Status
Closed
Created Date
2021-03-10T12:01:02.000
Update Date
2023-06-09T02:19:02.000
Closed Date
2021-03-10T12:56:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000ia7w4AAA
Lat Location
(32.97911087703353000,-96.78493769959772000)
26-00177537
Service Request Number: 26-00177537 • Address: 4111 NEWTON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00177537
Address
4111 NEWTON AVE, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-29T23:59:00.000
Status
Closed
Created Date
2026-04-27T15:18:56.000
Update Date
2026-04-27T18:12:19.000
Closed Date
2026-04-27T18:09:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001kzJsNAAU
Lat Location
(32.81873851829012500,-96.80673445048540000)
22-00168932
Service Request Number: 22-00168932 • Address: 1914 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 3
Service Request Number
22-00168932
Address
1914 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2022-04-28T14:44:01.000
Update Date
2023-06-08T23:02:37.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000001znB3AAI
Lat Location
(32.68550477430461000,-96.79176252163877000)
25-00260053
Service Request Number: 25-00260053 • Address: 9434 ROCKMOUNT DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00260053
Address
9434 ROCKMOUNT DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-06-04T23:59:00.000
Status
Closed
Created Date
2025-06-03T07:57:06.000
Update Date
2025-06-03T09:50:59.000
Closed Date
2025-06-03T09:50:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000kEeUZAA0
Lat Location
(32.90436165664112000,-96.76238829613543000)
23-00353082
Service Request Number: 23-00353082 • Address: 2229 HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00353082
Address
2229 HIGHLAND RD, DALLAS, TX, 75228
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-05T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-31T12:43:20.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-08-01T09:06:50.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z0000061bJzAAI
Lat Location
(32.80238069251014000,-96.71436397259738000)
26-00095413
Service Request Number: 26-00095413 • Address: 309 ALCALDE ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
26-00095413
Address
309 ALCALDE ST, DALLAS, TX, 75246
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:18:09.000
Update Date
2026-03-09T19:18:14.000
Closed Date
2026-03-09T19:18:09.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aiXCkAAM
Lat Location
(32.79219178686138000,-96.77013841538230000)
21-00920480
Service Request Number: 21-00920480 • Address: 13223 FISH RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00920480
Address
13223 FISH RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-25T10:43:15.000
Update Date
2023-06-09T00:08:11.000
Closed Date
2021-12-09T15:49:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sppxLAAQ
Lat Location
(32.69727026912989500,-96.58172788874975000)
24-00443359
Service Request Number: 24-00443359 • Address: 619 LACEWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00443359
Address
619 LACEWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-09-13T23:59:00.000
Status
Closed
Created Date
2024-09-12T11:55:57.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-09-12T13:27:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000008RXwAAAW
Lat Location
(32.70771085456141000,-96.83381470604985000)
23-00502680
Service Request Number: 23-00502680 • Address: 1424 GARDENSIDE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00502680
Address
1424 GARDENSIDE DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-05-31T23:59:00.000
Status
Closed
Created Date
2023-11-01T09:00:22.000
Update Date
2026-08-07T12:57:56.000
Closed Date
2024-03-14T13:30:56.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006a7zuAAA
Lat Location
(32.73707694487301000,-96.64752619722418000)
26-00090956
Service Request Number: 26-00090956 • Address: CAPITOL AVE & N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00090956
Address
CAPITOL AVE & N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:53:08.000
Update Date
2026-03-09T10:58:16.000
Closed Date
2026-03-09T10:58:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aBlmLAAS
Lat Location
(32.81122781739336000,-96.78211298686935000)
22-00397604
Service Request Number: 22-00397604 • Address: 2312 CEDAR CREST BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00397604
Address
2312 CEDAR CREST BLVD, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-12T14:30:44.000
Update Date
2023-06-08T02:48:35.000
Closed Date
2022-09-16T15:16:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003XtE8AAK
Lat Location
(32.73306744843536000,-96.79304242406680000)
24-00535869
Service Request Number: 24-00535869 • Address: 10221 EASTWOOD DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00535869
Address
10221 EASTWOOD DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-14T00:59:00.000
Status
Closed
Created Date
2024-11-05T14:15:56.000
Update Date
2024-11-07T10:12:16.000
Closed Date
2024-11-07T10:12:15.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000HXGfLAAX
Lat Location
(32.83367678523083000,-96.68446973056923000)
26-00263665
Service Request Number: 26-00263665 • Address: 5227 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00263665
Address
5227 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-09-11T23:59:00.000
Status
Closed
Created Date
2026-06-16T19:33:01.000
Update Date
2026-09-04T14:41:19.000
Closed Date
2026-09-04T14:41:18.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001w2sqQAAQ
Lat Location
(32.77872299008061000,-96.90727205199860000)
25-00103177
Service Request Number: 25-00103177 • Address: 407 W WHEATLAND RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
25-00103177
Address
407 W WHEATLAND RD, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-03-12T23:59:00.000
Status
Closed
Created Date
2025-03-09T12:28:52.000
Update Date
2025-03-09T12:52:04.000
Closed Date
2025-03-09T12:52:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000XsFNHAA3
Lat Location
(32.64782107816724000,-96.82799114067544000)
25-00032494
Service Request Number: 25-00032494 • Address: 6732 SAINT ANNE ST, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00032494
Address
6732 SAINT ANNE ST, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-24T16:04:24.000
Update Date
2025-01-30T10:18:17.000
Closed Date
2025-01-30T10:18:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000RlGONAA3
Lat Location
(32.97686131851476400,-96.79108413327202000)
23-00303257
Service Request Number: 23-00303257 • Address: 3900 DIAMOND AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00303257
Address
3900 DIAMOND AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:43:39.000
Update Date
2023-07-06T17:48:44.000
Closed Date
2023-07-06T17:48:42.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rN7lAAE
Lat Location
(32.75673454256558000,-96.76553677561070000)
20-01027662
Service Request Number: 20-01027662 • Address: 1015 W CLARENDON DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
20-01027662
Address
1015 W CLARENDON DR, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-10-14T23:59:00.000
Status
Closed
Created Date
2020-10-13T16:06:37.000
Update Date
2023-06-09T03:31:14.000
Closed Date
2020-10-13T18:40:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000aSziIAAS
Lat Location
(32.73545905818711000,-96.83906027072914000)
25-00361933
Service Request Number: 25-00361933 • Address: 6817 CAULFIELD DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00361933
Address
6817 CAULFIELD DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-04T23:59:00.000
Status
Closed
Created Date
2025-07-28T07:40:49.000
Update Date
2025-07-31T16:33:16.000
Closed Date
2025-07-31T16:33:16.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000tCN9FAAW
Lat Location
(32.98170455650592500,-96.78910318726616000)
26-00156026
Service Request Number: 26-00156026 • Address: 7231 HUNTERS RIDGE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00156026
Address
7231 HUNTERS RIDGE DR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:09:48.000
Update Date
2026-04-15T16:08:49.000
Closed Date
2026-04-15T16:08:32.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001i1p8JAAQ
Lat Location
(32.95635773307185000,-96.78353366496076000)
24-00492103
Service Request Number: 24-00492103 • Address: 414 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00492103
Address
414 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:05:59.000
Update Date
2024-10-21T10:41:21.000
Closed Date
2024-10-21T10:41:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000CwzAfAAJ
Lat Location
(32.72011627869231600,-96.81795284181152000)
24-00275553
Service Request Number: 24-00275553 • Address: 450 N MERRIFIELD RD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00275553
Address
450 N MERRIFIELD RD, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T16:58:28.000
Update Date
2024-06-14T11:16:00.000
Closed Date
2024-06-14T11:15:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000081to2AAA
Lat Location
(32.74870865547935000,-96.92289585684237000)
22-00080389
Service Request Number: 22-00080389 • Address: RACE ST & N WASHINGTON AVE, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
22-00080389
Address
RACE ST & N WASHINGTON AVE, DALLAS, TX, 75246
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-17T23:59:00.000
Status
Closed
Created Date
2022-03-03T13:31:04.000
Update Date
2023-06-08T23:34:17.000
Closed Date
2022-03-15T06:11:09.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000001U9haAAC
Lat Location
(32.78790292856817000,-96.77453620153537000)
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