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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00093742
Service Request Number: 26-00093742 • Address: 3220 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00093742
Address
3220 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-16T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:42:22.000
Update Date
2026-03-09T10:29:39.000
Closed Date
2026-03-09T10:29:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aVduIAAS
Lat Location
(32.79248346592201000,-96.87298504595518000)
24-00492856
Service Request Number: 24-00492856 • Address: 5211 COLONIAL AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00492856
Address
5211 COLONIAL AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-11T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-10-10T07:59:15.000
Update Date
2024-10-10T12:00:08.000
Closed Date
2024-10-10T12:00:06.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000D1n0nAAB
Lat Location
(32.74491218080335000,-96.75963479394434000)
21-00289774
Service Request Number: 21-00289774 • Address: 3602 MT RANIER ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00289774
Address
3602 MT RANIER ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-04-06T23:59:00.000
Status
Closed
Created Date
2021-04-01T07:30:48.000
Update Date
2023-06-09T01:52:35.000
Closed Date
2021-04-07T14:13:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jEhU5AAK
Lat Location
(32.74688403521801000,-96.87845250986234000)
24-00182990
Service Request Number: 24-00182990 • Address: MERRIMAN PKWY & SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00182990
Address
MERRIMAN PKWY & SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-24T23:59:00.000
Status
Closed
Created Date
2024-04-21T10:38:26.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-04-21T21:40:18.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007iasiAAA
Lat Location
(32.86836000000241000,-96.73821900000246000)
22-00153085
Service Request Number: 22-00153085 • Address: 13435 HUGHES LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00153085
Address
13435 HUGHES LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-22T23:59:00.000
Status
Closed
Created Date
2022-04-19T17:00:08.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-04-19T19:46:08.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001soREAAY
Lat Location
(32.93134345206252000,-96.79766966594073000)
26-00095121
Service Request Number: 26-00095121 • Address: 1812 HICKORY ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00095121
Address
1812 HICKORY ST, DALLAS, TX, 75215
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:11:41.000
Update Date
2026-03-09T16:36:05.000
Closed Date
2026-03-09T16:36:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001agMZxAAM
Lat Location
(32.77074579029302000,-96.78535450004767000)
22-00013689
Service Request Number: 22-00013689 • Address: 507 W DAVIS ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00013689
Address
507 W DAVIS ST, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-01-27T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:23:34.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-26T17:37:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vKuwFAAS
Lat Location
(32.74961037482649000,-96.83062234119782000)
22-00156245
Service Request Number: 22-00156245 • Address: 13330 NOEL RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00156245
Address
13330 NOEL RD, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-21T11:00:09.000
Update Date
2023-06-08T23:00:12.000
Closed Date
2022-04-21T11:41:13.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000001tv9aAAA
Lat Location
(32.92960880233883400,-96.81783788653438000)
25-00052394
Service Request Number: 25-00052394 • Address: 1705 BAYSIDE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00052394
Address
1705 BAYSIDE ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-02-07T18:59:00.000
Status
Closed
Created Date
2025-02-05T19:44:33.000
Update Date
2025-02-05T23:23:48.000
Closed Date
2025-02-05T23:23:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000TS0HJAA1
Lat Location
(32.78882548751648000,-96.84675833983994000)
26-00077386
Service Request Number: 26-00077386 • Address: 1831 PADUCAH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00077386
Address
1831 PADUCAH AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-28T00:59:00.000
Status
Closed
Created Date
2026-02-26T11:01:42.000
Update Date
2026-02-26T13:28:19.000
Closed Date
2026-02-26T13:28:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YS8GKAA1
Lat Location
(32.69820968918861000,-96.79664192000806000)
20-01166859
Service Request Number: 20-01166859 • Address: 7777 LOS GATOS DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
20-01166859
Address
7777 LOS GATOS DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-12-03T00:59:00.000
Status
Closed
Created Date
2020-12-01T11:51:45.000
Update Date
2023-06-09T03:14:12.000
Closed Date
2020-12-01T12:55:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000caIzrAAE
Lat Location
(32.65325278901751000,-96.85374600459453000)
23-00284597
Service Request Number: 23-00284597 • Address: BLUFFVIEW BLVD & LEMMON AVE, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
23-00284597
Address
BLUFFVIEW BLVD & LEMMON AVE, DALLAS, TX, 75209
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TRN
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-23T15:05:49.000
Status
Closed
Created Date
2023-06-22T15:05:49.000
Update Date
2023-06-22T16:17:28.000
Closed Date
2023-06-22T16:17:28.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005niMYAAY
Lat Location
(32.84820388593324500,-96.83820439482928000)
21-00442665
Service Request Number: 21-00442665 • Address: 4704 BERRIDGE LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00442665
Address
4704 BERRIDGE LN, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:30:36.000
Update Date
2023-06-09T00:56:43.000
Closed Date
2021-06-25T09:15:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA5P8AAK
Lat Location
(32.77822763003830000,-96.69520734502568000)
26-00142573
Service Request Number: 26-00142573 • Address: N PEARL ST & ROSS AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00142573
Address
N PEARL ST & ROSS AVE, DALLAS, TX, 75201
City Council District
14
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-07T10:01:40.000
Update Date
2026-04-14T12:50:59.000
Closed Date
2026-04-14T12:50:58.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gTMhCAAW
Lat Location
(32.78810965230370000,-96.79784762278970000)
24-00519744
Service Request Number: 24-00519744 • Address: 3114 MCDERMOTT AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00519744
Address
3114 MCDERMOTT AVE, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-11-06T00:59:00.000
Status
Closed
Created Date
2024-10-26T09:47:11.000
Update Date
2024-11-07T09:18:30.000
Closed Date
2024-11-07T09:18:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Fs13JAAR
Lat Location
(32.76613876910401000,-96.75713872811410000)
22-00546397
Service Request Number: 22-00546397 • Address: 1903 SHAW ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00546397
Address
1903 SHAW ST, DALLAS, TX, 75212
City Council District
6
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - SDC
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-04T00:59:00.000
Status
Closed (Duplicate)
Created Date
2022-12-17T12:32:20.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-28T15:49:50.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UYLbAAO
Lat Location
(32.78561464992545600,-96.85039748453886000)
21-00400647
Service Request Number: 21-00400647 • Address: 501 N PEAK ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
21-00400647
Address
501 N PEAK ST, DALLAS, TX, 75246
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-05T10:15:52.000
Update Date
2023-06-09T01:32:55.000
Closed Date
2021-05-05T10:26:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lCbOKAA0
Lat Location
(32.79281506871486600,-96.77251668560676000)
21-00690018
Service Request Number: 21-00690018 • Address: 12662 JUPITER RD, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
21-00690018
Address
12662 JUPITER RD, DALLAS, TX, 75238
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-26T19:31:35.000
Update Date
2023-06-09T00:33:44.000
Closed Date
2021-09-23T10:16:10.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000opE9MAAU
Lat Location
(32.86794857742557000,-96.68288447065903000)
25-00107359
Service Request Number: 25-00107359 • Address: 5829 FOREST HAVEN TRL, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
25-00107359
Address
5829 FOREST HAVEN TRL, DALLAS, TX, 75232
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2025-03-10T17:02:04.000
Update Date
2025-03-11T15:51:50.000
Closed Date
2025-03-11T15:51:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000YEpQXAA1
Lat Location
(32.67592172675371000,-96.83209872509973000)
21-00767063
Service Request Number: 21-00767063 • Address: 1423 E LOUISIANA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00767063
Address
1423 E LOUISIANA AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-08-23T23:59:00.000
Status
Closed
Created Date
2021-08-19T09:05:41.000
Update Date
2023-06-09T00:22:05.000
Closed Date
2021-08-19T17:22:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000pxXkYAAU
Lat Location
(32.72382818095617600,-96.80362445822665000)
26-00093445
Service Request Number: 26-00093445 • Address: 1631 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093445
Address
1631 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T17:40:16.000
Update Date
2026-03-09T09:16:02.000
Closed Date
2026-03-09T09:16:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aSpSAAA0
Lat Location
(32.72846059207589000,-96.81463550323734000)
26-00206446
Service Request Number: 26-00206446 • Address: 4314 THUNDER RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00206446
Address
4314 THUNDER RD, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T07:47:03.000
Update Date
2026-05-15T14:41:24.000
Closed Date
2026-05-15T14:41:24.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ouLVtAAM
Lat Location
(32.92478750332626400,-96.83536431556549000)
23-00545848
Service Request Number: 23-00545848 • Address: 5604 FANNIE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00545848
Address
5604 FANNIE ST, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-04T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-11-27T15:47:39.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-12-01T10:28:45.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006lrGTAAY
Lat Location
(32.76858888620068000,-96.90854680490698000)
25-00604838
Service Request Number: 25-00604838 • Address: 2530 WHITEWOOD DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00604838
Address
2530 WHITEWOOD DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-30T17:43:22.000
Update Date
2026-01-09T17:27:37.000
Closed Date
2026-01-09T17:27:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001MZDoQAAX
Lat Location
(32.70276765463795000,-96.86074688363895000)
24-00073506
Service Request Number: 24-00073506 • Address: 7019 TOKALON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00073506
Address
7019 TOKALON DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-15T09:25:24.000
Update Date
2024-02-15T17:00:43.000
Closed Date
2024-02-15T17:00:43.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007GjzpAAC
Lat Location
(32.81945386307208000,-96.73718541927381000)
25-00308908
Service Request Number: 25-00308908 • Address: 13604 BROOKGREEN DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00308908
Address
13604 BROOKGREEN DR, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-28T09:11:02.000
Update Date
2025-06-29T11:55:55.000
Closed Date
2025-06-29T11:55:54.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000o52UFAAY
Lat Location
(32.93274254562820000,-96.76866673573073000)
23-00122367
Service Request Number: 23-00122367 • Address: 11515 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00122367
Address
11515 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-17T15:09:00.000
Update Date
2023-06-07T01:27:57.000
Closed Date
2023-03-17T15:11:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005Juv7AAC
Lat Location
(32.85163100511080000,-96.68067822424710000)
22-00523226
Service Request Number: 22-00523226 • Address: 13702 VIDA LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00523226
Address
13702 VIDA LN, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-09T00:59:00.000
Status
Closed
Created Date
2022-12-05T13:58:34.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-05T15:14:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004LMbBAAW
Lat Location
(32.67835892041735000,-96.59759661585808000)
23-00303278
Service Request Number: 23-00303278 • Address: 1505 HANSBORO AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00303278
Address
1505 HANSBORO AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-07-05T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:49:11.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-07-03T15:36:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005rP0kAAE
Lat Location
(32.71576949136271400,-96.84542538008070000)
26-00094881
Service Request Number: 26-00094881 • Address: 1302 HOLLYWOOD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00094881
Address
1302 HOLLYWOOD AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:50:38.000
Update Date
2026-03-09T17:30:13.000
Closed Date
2026-03-09T17:30:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aeBQwAAM
Lat Location
(32.73156158681734000,-96.85537412883122000)
25-00105483
Service Request Number: 25-00105483 • Address: 9708 SKYVIEW DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00105483
Address
9708 SKYVIEW DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-11T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:46:40.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-03-11T09:11:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y3yiRAAR
Lat Location
(32.82020819404872500,-96.68070126261932000)
25-00074205
Service Request Number: 25-00074205 • Address: 2902 KENDALE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00074205
Address
2902 KENDALE DR, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-25T00:59:00.000
Status
Closed
Created Date
2025-02-20T14:35:35.000
Update Date
2025-02-21T11:42:32.000
Closed Date
2025-02-21T11:42:32.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000VPcbKAAT
Lat Location
(32.85915816113126000,-96.87434577350675000)
26-00086293
Service Request Number: 26-00086293 • Address: 1981 CALIFORNIA DR, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00086293
Address
1981 CALIFORNIA DR, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T09:37:05.000
Update Date
2026-03-09T12:49:07.000
Closed Date
2026-03-09T12:49:06.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zc4ihAAB
Lat Location
(32.80541654331972000,-96.78187280078846000)
25-00502873
Service Request Number: 25-00502873 • Address: SUNNYBROOK LN & PARK LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00502873
Address
SUNNYBROOK LN & PARK LN, DALLAS, TX, 75220
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-22T23:59:00.000
Status
Closed
Created Date
2025-10-17T07:58:31.000
Update Date
2025-10-21T10:09:57.000
Closed Date
2025-10-21T10:09:38.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000016zPyPAAU
Lat Location
(32.87248500559607600,-96.82403391298334000)
26-00049525
Service Request Number: 26-00049525 • Address: 12244 ORTEGA ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00049525
Address
12244 ORTEGA ST, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-02-12T00:59:00.000
Status
Closed
Created Date
2026-02-08T14:02:08.000
Update Date
2026-02-13T21:00:51.000
Closed Date
2026-02-13T21:00:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001UhZVNAA3
Lat Location
(32.69902020551237600,-96.59688342215130000)
26-00267994
Service Request Number: 26-00267994 • Address: EMERALD ISLE DR & WINFREY POINT WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00267994
Address
EMERALD ISLE DR & WINFREY POINT WAY, DALLAS, TX, 75218
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-19T08:03:38.000
Update Date
2026-06-21T11:10:11.000
Closed Date
2026-06-19T11:09:24.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wcsv7AAA
Lat Location
(32.83165274287658500,-96.71300151287787000)
25-00328933
Service Request Number: 25-00328933 • Address: 2115 BERWICK AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00328933
Address
2115 BERWICK AVE, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Litter Cans - SAN
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-07-18T18:59:00.000
Status
Closed
Created Date
2025-07-09T13:58:34.000
Update Date
2025-07-15T16:07:50.000
Closed Date
2025-07-15T16:07:35.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pjDYQAA2
Lat Location
(32.72967938143415000,-96.79785082020837000)
22-00083625
Service Request Number: 22-00083625 • Address: 2749 NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
22-00083625
Address
2749 NORTHAVEN RD, DALLAS, TX, 75229
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-09T00:59:00.000
Status
Closed
Created Date
2022-03-05T12:56:38.000
Update Date
2023-06-08T23:34:51.000
Closed Date
2022-03-05T13:04:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001UrKmAAK
Lat Location
(32.90397457361254400,-96.88480489994305000)
26-00312813
Service Request Number: 26-00312813 • Address: 3243 ARIZONA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00312813
Address
3243 ARIZONA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-07-18T23:59:00.000
Status
Closed
Created Date
2026-07-16T12:23:42.000
Update Date
2026-07-16T13:32:23.000
Closed Date
2026-07-16T13:32:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002326bJAAQ
Lat Location
(32.70520104093145600,-96.81841589451413000)
25-00032496
Service Request Number: 25-00032496 • Address: 2426 WILDOAK DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00032496
Address
2426 WILDOAK DR, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-01-27T00:59:00.000
Status
Closed
Created Date
2025-01-24T16:04:33.000
Update Date
2025-01-31T19:22:28.000
Closed Date
2025-01-30T16:45:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Rl5zEAAR
Lat Location
(32.80136342985070000,-96.70973320548579000)
26-00093937
Service Request Number: 26-00093937 • Address: 3058 RAMBLING DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00093937
Address
3058 RAMBLING DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T09:28:11.000
Update Date
2026-03-09T15:24:01.000
Closed Date
2026-03-09T15:24:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aXUDOAA4
Lat Location
(32.80816610098096000,-96.69124238163612000)
25-00275028
Service Request Number: 25-00275028 • Address: 5707 STANFORD AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00275028
Address
5707 STANFORD AVE, DALLAS, TX, 75209
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-25T23:59:00.000
Status
Closed
Created Date
2025-06-10T11:34:31.000
Update Date
2026-05-15T13:33:27.000
Closed Date
2026-05-15T13:33:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000lIKBmAAO
Lat Location
(32.85332818787160000,-96.81518415068395000)
26-00153523
Service Request Number: 26-00153523 • Address: 1823 CADIZ ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00153523
Address
1823 CADIZ ST, DALLAS, TX, 75201
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T15:01:37.000
Update Date
2026-04-14T13:13:20.000
Closed Date
2026-04-14T13:13:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hlAibAAE
Lat Location
(32.77654779565431000,-96.79308272581937000)
22-00055127
Service Request Number: 22-00055127 • Address: 2746 GRAFTON AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00055127
Address
2746 GRAFTON AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-12T10:58:19.000
Update Date
2023-06-08T23:33:26.000
Closed Date
2022-02-12T14:46:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001NVzQAAW
Lat Location
(32.73093635325828600,-96.86485506567223000)
24-00221741
Service Request Number: 24-00221741 • Address: 3068 FOREST LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00221741
Address
3068 FOREST LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-11T19:19:40.000
Update Date
2024-05-14T09:28:58.000
Closed Date
2024-05-14T09:28:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007qvTuAAI
Lat Location
(32.90949362718618000,-96.87428032280883000)
26-00094870
Service Request Number: 26-00094870 • Address: 7750 WALNUT HILL LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00094870
Address
7750 WALNUT HILL LN, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T14:44:07.000
Update Date
2026-03-09T14:46:37.000
Closed Date
2026-03-09T14:46:37.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001aeiTJAAY
Lat Location
(32.87988147231146000,-96.77385251130158000)
22-00275273
Service Request Number: 22-00275273 • Address: 7208 RUSTIC VALLEY DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00275273
Address
7208 RUSTIC VALLEY DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-07-05T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:10:39.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-01T12:05:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jnpYAAQ
Lat Location
(32.97391863546907000,-96.78295683005560000)
26-00095347
Service Request Number: 26-00095347 • Address: 11999 COIT RD, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
26-00095347
Address
11999 COIT RD, DALLAS, TX, 75251
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:21:58.000
Update Date
2026-03-09T18:41:47.000
Closed Date
2026-03-09T18:41:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ai3t0AAA
Lat Location
(32.91242667922821000,-96.76956139310660000)
26-00095420
Service Request Number: 26-00095420 • Address: 6760 E MOCKINGBIRD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00095420
Address
6760 E MOCKINGBIRD LN, DALLAS, TX, 75214
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:35:11.000
Update Date
2026-03-09T23:18:58.000
Closed Date
2026-03-09T23:18:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aivF5AAI
Lat Location
(32.84045293201238000,-96.74354510953378000)
26-00093356
Service Request Number: 26-00093356 • Address: 6607 DESCO DR, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00093356
Address
6607 DESCO DR, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-08T16:05:32.000
Update Date
2026-03-09T06:38:51.000
Closed Date
2026-03-09T06:38:32.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aS7NvAAK
Lat Location
(32.87470798090727000,-96.79127386788171000)
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