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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00084016
Service Request Number: 25-00084016 • Address: 5324 CHIPPEWA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00084016
Address
5324 CHIPPEWA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-01T00:59:00.000
Status
Closed
Created Date
2025-02-26T15:52:29.000
Update Date
2025-02-27T00:02:10.000
Closed Date
2025-02-27T00:02:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WHezWAAT
Lat Location
(32.76827229325683000,-96.90549382900247000)
23-00371656
Service Request Number: 23-00371656 • Address: KIRNWOOD DR & GREENSPAN AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
23-00371656
Address
KIRNWOOD DR & GREENSPAN AVE, DALLAS, TX, 75232
City Council District
8
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - DEV
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-31T12:26:30.000
Update Date
2023-08-10T16:09:50.000
Closed Date
2023-08-10T16:09:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000065K7WAAU
Lat Location
(32.65360439339499000,-96.83104949140044000)
24-00112805
Service Request Number: 24-00112805 • Address: 2435 INGERSOLL ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00112805
Address
2435 INGERSOLL ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-12T08:49:44.000
Update Date
2024-03-19T14:51:56.000
Closed Date
2024-03-19T14:51:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007S9bYAAS
Lat Location
(32.77281299840855400,-96.90534273582087000)
25-00581608
Service Request Number: 25-00581608 • Address: 13306 SPRING GROVE AVE, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00581608
Address
13306 SPRING GROVE AVE, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-16T00:59:00.000
Status
Closed
Created Date
2025-12-11T14:58:50.000
Update Date
2025-12-13T10:32:01.000
Closed Date
2025-12-13T10:31:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JIHv2AAH
Lat Location
(32.92947890230920000,-96.77888894144233000)
26-00127042
Service Request Number: 26-00127042 • Address: 1225 FORT WORTH AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00127042
Address
1225 FORT WORTH AVE, DALLAS, TX, 75208
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-27T18:41:24.000
Update Date
2026-04-14T14:15:12.000
Closed Date
2026-04-14T13:29:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001eYDCzAAO
Lat Location
(32.76698269866588500,-96.84134437866646000)
21-00442839
Service Request Number: 21-00442839 • Address: 6426 J J LEMMON RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00442839
Address
6426 J J LEMMON RD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-05-18T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:55:43.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-17T16:43:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mA6bUAAS
Lat Location
(32.66676350657499500,-96.74320917985058000)
26-00092602
Service Request Number: 26-00092602 • Address: 1808 TENNESSEE AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00092602
Address
1808 TENNESSEE AVE, DALLAS, TX, 75224
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T17:57:49.000
Update Date
2026-03-09T17:40:15.000
Closed Date
2026-03-09T17:40:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aNKVUAA4
Lat Location
(32.72804593586622000,-96.84470015855852000)
21-00172817
Service Request Number: 21-00172817 • Address: 911 ELM ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
21-00172817
Address
911 ELM ST, DALLAS, TX, 75202
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T15:48:22.000
Update Date
2023-06-09T02:17:15.000
Closed Date
2021-03-02T13:50:18.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000hlfnyAAA
Lat Location
(32.78039844981325500,-96.80444313361063000)
25-00312485
Service Request Number: 25-00312485 • Address: 319 BECKLEYWOOD BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00312485
Address
319 BECKLEYWOOD BLVD, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-30T16:28:25.000
Update Date
2025-07-14T11:53:02.000
Closed Date
2025-07-14T11:53:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000oKkt9AAC
Lat Location
(32.72608961604346000,-96.82676782644005000)
20-01199602
Service Request Number: 20-01199602 • Address: 1391 CY BLACKBURN CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
20-01199602
Address
1391 CY BLACKBURN CIR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-12T20:15:32.000
Update Date
2023-06-09T03:22:31.000
Closed Date
2020-12-18T13:20:39.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000dFEKbAAO
Lat Location
(32.73696390888386000,-96.66103480565795000)
22-00388421
Service Request Number: 22-00388421 • Address: 1700 WESTERHAM DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00388421
Address
1700 WESTERHAM DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-07T09:37:52.000
Update Date
2023-06-08T02:46:50.000
Closed Date
2022-12-13T11:05:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003UpoVAAS
Lat Location
(32.66230003352510000,-96.84959739000988000)
23-00070851
Service Request Number: 23-00070851 • Address: 6314 CONTOUR DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
23-00070851
Address
6314 CONTOUR DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-02-23T00:59:00.000
Status
Closed
Created Date
2023-02-14T20:00:08.000
Update Date
2023-06-07T01:58:07.000
Closed Date
2023-02-17T11:13:01.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AJlaAAG
Lat Location
(32.98348077717209000,-96.79959221126973000)
23-00122368
Service Request Number: 23-00122368 • Address: 2834 ASTER ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00122368
Address
2834 ASTER ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-17T15:09:14.000
Update Date
2023-06-07T01:27:57.000
Closed Date
2023-03-27T15:27:38.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005JutoAAC
Lat Location
(32.73529390671364000,-96.86734642175726000)
26-00091612
Service Request Number: 26-00091612 • Address: 2303 W FIVE MILE PKWY, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00091612
Address
2303 W FIVE MILE PKWY, DALLAS, TX, 75224
City Council District
4
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-06T17:11:09.000
Update Date
2026-03-09T07:56:40.000
Closed Date
2026-03-09T07:56:29.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aFtmwAAC
Lat Location
(32.70244170358030500,-96.85533055094318000)
21-00443008
Service Request Number: 21-00443008 • Address: 5901 WINTON ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00443008
Address
5901 WINTON ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:13:58.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T17:10:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA75LAAS
Lat Location
(32.83575488659332000,-96.76563598386242000)
25-00185161
Service Request Number: 25-00185161 • Address: 8316 L B J TEXPRESS EB, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00185161
Address
8316 L B J TEXPRESS EB, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-23T21:46:20.000
Update Date
2025-04-24T09:25:29.000
Closed Date
2025-04-24T09:25:29.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs00000eRVsJAAW
Lat Location
(32.92397281033892000,-96.76068736089060000)
26-00312813
Service Request Number: 26-00312813 • Address: 3243 ARIZONA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00312813
Address
3243 ARIZONA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-07-18T23:59:00.000
Status
Closed
Created Date
2026-07-16T12:23:42.000
Update Date
2026-07-16T13:32:23.000
Closed Date
2026-07-16T13:32:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002326bJAAQ
Lat Location
(32.70520104093145600,-96.81841589451413000)
21-00615523
Service Request Number: 21-00615523 • Address: 4329 HOLLOW OAK DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00615523
Address
4329 HOLLOW OAK DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-08T23:59:00.000
Status
Closed
Created Date
2021-07-03T08:43:30.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-09T11:39:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000lbk2aAAA
Lat Location
(32.99704859497516000,-96.83572764951285000)
21-00442887
Service Request Number: 21-00442887 • Address: 3433 NOGALES DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00442887
Address
3433 NOGALES DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:01:11.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-19T13:30:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6s1AAC
Lat Location
(32.87260610921088000,-96.86371447119838000)
24-00401395
Service Request Number: 24-00401395 • Address: 2315 KLONDIKE DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00401395
Address
2315 KLONDIKE DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-18T17:43:24.000
Update Date
2024-09-13T11:04:06.000
Closed Date
2024-09-13T11:04:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000050lbxAAA
Lat Location
(32.81943354676344000,-96.67701276069685000)
26-00147425
Service Request Number: 26-00147425 • Address: 11309 PARK CENTRAL PL, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00147425
Address
11309 PARK CENTRAL PL, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-09T13:07:34.000
Update Date
2026-04-14T13:44:08.000
Closed Date
2026-04-14T12:58:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001h2gxyAAA
Lat Location
(32.90333939258011500,-96.77134309886534000)
24-00304464
Service Request Number: 24-00304464 • Address: 12824 FOOTHILL RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00304464
Address
12824 FOOTHILL RD, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-27T18:59:00.000
Status
Closed
Created Date
2024-06-24T08:34:57.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-06-26T10:50:15.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z0000088DUvAAM
Lat Location
(32.66816236903976000,-96.62354026939525000)
26-00094997
Service Request Number: 26-00094997 • Address: 8541 SAN MARINO AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00094997
Address
8541 SAN MARINO AVE, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T15:32:59.000
Update Date
2026-03-09T16:10:37.000
Closed Date
2026-03-09T16:10:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001afi6HAAQ
Lat Location
(32.70824218102467000,-96.67295458610124000)
25-00153168
Service Request Number: 25-00153168 • Address: 2355 WYNNEWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00153168
Address
2355 WYNNEWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-04-10T18:59:00.000
Status
Closed
Created Date
2025-04-07T05:34:02.000
Update Date
2025-04-07T07:41:07.000
Closed Date
2025-04-07T07:40:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000but4YAAQ
Lat Location
(32.71961772450867000,-96.83613909506509000)
22-00402485
Service Request Number: 22-00402485 • Address: 7221 ALBERT WILLIAMS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00402485
Address
7221 ALBERT WILLIAMS DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-09-16T23:59:00.000
Status
Closed
Created Date
2022-09-14T15:53:30.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-09-16T16:25:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003ZVG8AAO
Lat Location
(32.66098256772272600,-96.81408384891556000)
26-00207914
Service Request Number: 26-00207914 • Address: S BUCKNER BLVD & MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00207914
Address
S BUCKNER BLVD & MILITARY PKWY, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-14T16:28:25.000
Update Date
2026-05-15T08:35:22.000
Closed Date
2026-05-15T08:35:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p2xqzAAA
Lat Location
(32.76957204545587000,-96.68279718377057000)
24-00492150
Service Request Number: 24-00492150 • Address: 4200 BONNIE VIEW RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00492150
Address
4200 BONNIE VIEW RD, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-15T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-10-10T08:26:03.000
Update Date
2024-10-10T11:08:47.000
Closed Date
2024-10-10T11:08:41.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CxNcnAAF
Lat Location
(32.70821550754900000,-96.77459354016831000)
23-00355290
Service Request Number: 23-00355290 • Address: 627 W 10TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00355290
Address
627 W 10TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-02T07:43:02.000
Update Date
2023-08-14T15:53:24.000
Closed Date
2023-08-14T15:53:22.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z0000061zm5AAA
Lat Location
(32.74525247587388000,-96.83263587820717000)
24-00242826
Service Request Number: 24-00242826 • Address: 15214 KING OF SPAIN CT, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00242826
Address
15214 KING OF SPAIN CT, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-31T23:59:00.000
Status
Closed
Created Date
2024-05-23T13:35:48.000
Update Date
2024-05-30T10:27:29.000
Closed Date
2024-05-30T10:27:28.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007vZm8AAE
Lat Location
(32.95894510603580600,-96.81448179419993000)
24-00608832
Service Request Number: 24-00608832 • Address: 11442 N CENTRAL EXPY NB, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00608832
Address
11442 N CENTRAL EXPY NB, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-27T11:14:58.000
Update Date
2025-01-07T16:33:35.000
Closed Date
2025-01-07T15:47:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OCOaDAAX
Lat Location
(32.90421936712008500,-96.76871696414382000)
22-00196835
Service Request Number: 22-00196835 • Address: 323 W 8TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00196835
Address
323 W 8TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-05-17T23:59:00.000
Status
Closed
Created Date
2022-05-13T19:08:07.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-05-13T20:35:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000029bNkAAI
Lat Location
(32.74819992890731000,-96.82693402783819000)
26-00073068
Service Request Number: 26-00073068 • Address: 10422 TRAILCLIFF DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00073068
Address
10422 TRAILCLIFF DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-02-27T00:59:00.000
Status
Closed
Created Date
2026-02-24T07:45:47.000
Update Date
2026-02-24T08:47:47.000
Closed Date
2026-02-24T08:47:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XuLizAAF
Lat Location
(32.89189514366889000,-96.71288393899319000)
21-00775949
Service Request Number: 21-00775949 • Address: 18250 MARSH LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00775949
Address
18250 MARSH LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-10-04T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:44:05.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-08-23T10:50:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pykr0AAA
Lat Location
(32.99893459226990400,-96.85535727942037000)
24-00519618
Service Request Number: 24-00519618 • Address: 7210 BLACKWILLOW LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00519618
Address
7210 BLACKWILLOW LN, DALLAS, TX, 75249
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-11-01T18:59:00.000
Status
Closed
Created Date
2024-10-26T06:49:51.000
Update Date
2024-10-28T07:39:13.000
Closed Date
2024-10-28T07:39:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FrFmfAAF
Lat Location
(32.62935165336949000,-96.94498237400278000)
21-00926910
Service Request Number: 21-00926910 • Address: 1050 N WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00926910
Address
1050 N WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-28T15:10:40.000
Update Date
2023-06-09T00:09:14.000
Closed Date
2021-10-28T15:13:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000t8RFjAAM
Lat Location
(32.75608477233010500,-96.87385167422853000)
21-00732604
Service Request Number: 21-00732604 • Address: 831 N BARNETT AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00732604
Address
831 N BARNETT AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-08-10T23:59:00.000
Status
Closed
Created Date
2021-08-09T09:13:03.000
Update Date
2023-06-09T00:48:51.000
Closed Date
2021-08-09T11:21:57.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000pCI5MAAW
Lat Location
(32.75181292631141600,-96.87152220998985000)
24-00031044
Service Request Number: 24-00031044 • Address: 6000 E MOCKINGBIRD LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00031044
Address
6000 E MOCKINGBIRD LN, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-22T13:57:28.000
Update Date
2024-01-22T13:59:59.000
Closed Date
2024-01-22T13:59:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000076TdIAAU
Lat Location
(32.83635792302186500,-96.76413708226303000)
22-00090448
Service Request Number: 22-00090448 • Address: 138 CONTINENTAL AVE, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
22-00090448
Address
138 CONTINENTAL AVE, DALLAS, TX, 75207
City Council District
6
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-24T23:59:00.000
Status
Closed
Created Date
2022-03-10T08:43:10.000
Update Date
2023-06-08T23:35:57.000
Closed Date
2022-03-10T16:06:30.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001WXrqAAG
Lat Location
(32.78310925295582500,-96.81813614045275000)
23-00450937
Service Request Number: 23-00450937 • Address: 7967 BRIARIDGE RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
23-00450937
Address
7967 BRIARIDGE RD, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-28T13:27:46.000
Update Date
2023-09-29T08:44:17.000
Closed Date
2023-09-29T08:44:15.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006NRUYAA4
Lat Location
(32.95784992011563000,-96.77032427688151000)
26-00320007
Service Request Number: 26-00320007 • Address: 9990 L B J FWY EB, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00320007
Address
9990 L B J FWY EB, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-07-21T09:50:39.000
Update Date
2026-07-24T08:42:09.000
Closed Date
2026-07-22T08:41:09.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000023x2KqAAI
Lat Location
(32.89737851331200000,-96.71423604061320000)
21-00165454
Service Request Number: 21-00165454 • Address: 1127 GARDENVIEW DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00165454
Address
1127 GARDENVIEW DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-03-10T00:59:00.000
Status
Closed
Created Date
2021-02-23T18:15:05.000
Update Date
2023-06-09T02:15:59.000
Closed Date
2021-03-09T17:15:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hkoojAAA
Lat Location
(32.73116391902793000,-96.68480176957087000)
26-00093742
Service Request Number: 26-00093742 • Address: 3220 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00093742
Address
3220 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-16T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:42:22.000
Update Date
2026-03-09T10:29:39.000
Closed Date
2026-03-09T10:29:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aVduIAAS
Lat Location
(32.79248346592201000,-96.87298504595518000)
24-00492856
Service Request Number: 24-00492856 • Address: 5211 COLONIAL AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00492856
Address
5211 COLONIAL AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-11T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-10-10T07:59:15.000
Update Date
2024-10-10T12:00:08.000
Closed Date
2024-10-10T12:00:06.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000D1n0nAAB
Lat Location
(32.74491218080335000,-96.75963479394434000)
24-00278839
Service Request Number: 24-00278839 • Address: 908 S MONTREAL AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00278839
Address
908 S MONTREAL AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-10T10:48:50.000
Update Date
2024-06-20T15:27:51.000
Closed Date
2024-06-20T15:27:50.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000082ZmMAAU
Lat Location
(32.73703941914199000,-96.85407698370337000)
22-00562801
Service Request Number: 22-00562801 • Address: 5319 MAPLE SPRINGS BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00562801
Address
5319 MAPLE SPRINGS BLVD, DALLAS, TX, 75235
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T07:04:20.000
Update Date
2023-06-08T01:52:19.000
Closed Date
2023-01-04T17:42:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004bem9AAA
Lat Location
(32.82159399465330600,-96.82736785124696000)
23-00444674
Service Request Number: 23-00444674 • Address: 1802 CHEYENNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00444674
Address
1802 CHEYENNE RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-27T23:59:00.000
Status
Closed
Created Date
2023-09-25T12:00:44.000
Update Date
2023-09-27T18:18:44.000
Closed Date
2023-09-27T18:18:44.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006M19FAAS
Lat Location
(32.74341409083413600,-96.63969285798484000)
26-00095121
Service Request Number: 26-00095121 • Address: 1812 HICKORY ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00095121
Address
1812 HICKORY ST, DALLAS, TX, 75215
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:11:41.000
Update Date
2026-03-09T16:36:05.000
Closed Date
2026-03-09T16:36:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001agMZxAAM
Lat Location
(32.77074579029302000,-96.78535450004767000)
24-00158208
Service Request Number: 24-00158208 • Address: 1436 ALLEGRO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00158208
Address
1436 ALLEGRO DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-04-08T23:59:00.000
Status
Closed
Created Date
2024-04-07T19:12:59.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-04-08T07:58:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007d3aDAAQ
Lat Location
(32.66461036531072000,-96.80077831311125000)
23-00582520
Service Request Number: 23-00582520 • Address: 656 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
23-00582520
Address
656 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2024-01-10T18:59:00.000
Status
Closed
Created Date
2023-12-29T13:11:12.000
Update Date
2023-12-29T13:12:01.000
Closed Date
2023-12-29T13:11:12.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006wqmoAAA
Lat Location
(32.77601584312543500,-96.79793513121480000)
25-00467616
Service Request Number: 25-00467616 • Address: 1908 GLENFIELD AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00467616
Address
1908 GLENFIELD AVE, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-29T23:59:00.000
Status
Closed
Created Date
2025-09-25T20:13:40.000
Update Date
2025-09-30T11:50:07.000
Closed Date
2025-09-30T11:50:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000137ienAAA
Lat Location
(32.71834742512691000,-96.85146459911516000)
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