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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00407221
Service Request Number: 25-00407221 • Address: 7799 KIRKLAND CT, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
25-00407221
Address
7799 KIRKLAND CT, DALLAS, TX, 75237
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-08-26T23:59:00.000
Status
Closed
Created Date
2025-08-22T12:35:42.000
Update Date
2025-08-23T18:24:17.000
Closed Date
2025-08-23T18:24:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000xXm5VAAS
Lat Location
(32.65264752104421600,-96.85788440157715000)
26-00406631
Service Request Number: 26-00406631 • Address: 3046 ALABAMA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00406631
Address
3046 ALABAMA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-13T07:55:54.000
Update Date
2026-09-16T13:25:13.000
Closed Date
2026-09-14T13:24:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002H0kmPAAR
Lat Location
(32.70861664400782600,-96.81927452843476000)
23-00167993
Service Request Number: 23-00167993 • Address: 6410 BARABOO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00167993
Address
6410 BARABOO DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-13T14:53:55.000
Update Date
2023-06-07T01:31:41.000
Closed Date
2023-05-26T09:33:04.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005S3EvAAK
Lat Location
(32.66811963223745000,-96.75416621198028000)
26-00313525
Service Request Number: 26-00313525 • Address: 306 W ELMORE AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00313525
Address
306 W ELMORE AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-19T23:59:00.000
Status
Closed
Created Date
2026-07-16T17:11:46.000
Update Date
2026-07-16T23:56:30.000
Closed Date
2026-07-16T23:56:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000236skYAAQ
Lat Location
(32.71667529844822000,-96.82663946070342000)
21-00340134
Service Request Number: 21-00340134 • Address: 10406 HARVEST RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00340134
Address
10406 HARVEST RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-23T23:59:00.000
Status
Closed
Created Date
2021-04-16T10:55:58.000
Update Date
2023-06-09T01:50:55.000
Closed Date
2021-04-20T08:54:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000kfQBTAA2
Lat Location
(32.70885239310520400,-96.64612863646750000)
26-00148412
Service Request Number: 26-00148412 • Address: 646 SUNBURST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00148412
Address
646 SUNBURST DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-09T20:23:22.000
Update Date
2026-04-14T06:45:59.000
Closed Date
2026-04-14T06:45:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001h8UkSAAU
Lat Location
(32.72239110787694500,-96.66059508997606000)
26-00198554
Service Request Number: 26-00198554 • Address: 10350 N CENTRAL EXPY NB, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00198554
Address
10350 N CENTRAL EXPY NB, DALLAS, TX, 75231
City Council District
13
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-09T08:21:27.000
Update Date
2026-05-15T08:36:08.000
Closed Date
2026-05-15T08:35:55.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs00001nwE7VAAU
Lat Location
(32.88671466418513000,-96.76974411481922000)
23-00364643
Service Request Number: 23-00364643 • Address: ATLANTA ST & ROMINE AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00364643
Address
ATLANTA ST & ROMINE AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-21T23:59:00.000
Status
Closed
Created Date
2023-08-07T14:08:00.000
Update Date
2023-08-11T08:45:05.000
Closed Date
2023-08-11T08:45:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000063vTSAAY
Lat Location
(32.76005491719667600,-96.76373220664239000)
20-01042302
Service Request Number: 20-01042302 • Address: 11847 DONORE LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
20-01042302
Address
11847 DONORE LN, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-18T16:48:20.000
Update Date
2023-06-09T03:35:09.000
Closed Date
2020-12-12T13:02:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aToucAAC
Lat Location
(32.85503143852900000,-96.69935886062174000)
22-00275544
Service Request Number: 22-00275544 • Address: 4520 BOTHAM JEAN BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00275544
Address
4520 BOTHAM JEAN BLVD, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T16:29:08.000
Update Date
2023-06-08T23:24:47.000
Closed Date
2022-06-29T16:48:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jsZkAAI
Lat Location
(32.74846078066338000,-96.76501154703256000)
21-00150748
Service Request Number: 21-00150748 • Address: RICHMOND AVE & GREENVILLE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00150748
Address
RICHMOND AVE & GREENVILLE AVE, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-02-23T00:59:00.000
Status
Closed
Created Date
2021-02-19T00:10:06.000
Update Date
2023-06-09T02:13:37.000
Closed Date
2021-02-22T15:22:37.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000hBeHAAA0
Lat Location
(32.81632431876449000,-96.77019652404650000)
24-00123384
Service Request Number: 24-00123384 • Address: 5407 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00123384
Address
5407 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-18T14:34:21.000
Update Date
2024-03-27T15:15:16.000
Closed Date
2024-03-27T15:15:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007UiXnAAK
Lat Location
(32.79490522363893500,-96.75282857508662000)
26-00093572
Service Request Number: 26-00093572 • Address: 11419 HARRY HINES BLVD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00093572
Address
11419 HARRY HINES BLVD, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-08T21:21:15.000
Update Date
2026-03-09T11:27:11.000
Closed Date
2026-03-09T11:27:00.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTiusAAC
Lat Location
(32.89681232326251000,-96.89197960030816000)
25-00308604
Service Request Number: 25-00308604 • Address: 14081 BROOKGREEN DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00308604
Address
14081 BROOKGREEN DR, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-30T18:59:00.000
Status
Closed
Created Date
2025-06-27T21:10:39.000
Update Date
2025-06-30T08:38:14.000
Closed Date
2025-06-30T08:37:57.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o2zvUAAQ
Lat Location
(32.93285613235094000,-96.76158307957260000)
26-00311018
Service Request Number: 26-00311018 • Address: 2815 FARRAGUT ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00311018
Address
2815 FARRAGUT ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-15T14:08:03.000
Update Date
2026-07-18T08:22:14.000
Closed Date
2026-07-16T07:48:24.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000022lLWkAAM
Lat Location
(32.75298314277745000,-96.74885494475416000)
26-00395286
Service Request Number: 26-00395286 • Address: 1900 NEW HAVEN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00395286
Address
1900 NEW HAVEN DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-09-05T23:59:00.000
Status
Closed
Created Date
2026-09-04T13:59:42.000
Update Date
2026-09-04T14:29:23.000
Closed Date
2026-09-04T14:29:23.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002F4QFIAA3
Lat Location
(32.74536976431395600,-96.64747011292019000)
26-00209157
Service Request Number: 26-00209157 • Address: 2901 HOUSLEY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00209157
Address
2901 HOUSLEY DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T12:12:01.000
Update Date
2026-05-15T13:04:25.000
Closed Date
2026-05-15T13:04:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001pDZOkAAO
Lat Location
(32.85254023064566000,-96.66571324247613000)
25-00106223
Service Request Number: 25-00106223 • Address: 15799 PRESTON RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
25-00106223
Address
15799 PRESTON RD, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-03-17T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-03-10T17:05:17.000
Update Date
2025-03-11T09:13:49.000
Closed Date
2025-03-11T09:13:47.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y9HHOAA3
Lat Location
(32.96220463591076600,-96.80474760234587000)
26-00297862
Service Request Number: 26-00297862 • Address: 527 S CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00297862
Address
527 S CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Planning & Development Department
Service Request Type
Conservation District Violation - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-09-11T23:59:00.000
Status
Closed
Created Date
2026-07-07T12:02:28.000
Update Date
2026-07-16T16:57:12.000
Closed Date
2026-07-14T16:55:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000020qYfjAAE
Lat Location
(32.74101797545730000,-96.84312595927585000)
24-00572411
Service Request Number: 24-00572411 • Address: 4714 MAPLE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
24-00572411
Address
4714 MAPLE AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-30T22:40:21.000
Update Date
2024-12-13T12:40:06.000
Closed Date
2024-12-13T12:40:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000L4qNKAAZ
Lat Location
(32.81394443058387400,-96.82537625021622000)
22-00020125
Service Request Number: 22-00020125 • Address: 3208 ELIZABETH ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
22-00020125
Address
3208 ELIZABETH ST, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-01-24T00:59:00.000
Status
Closed
Created Date
2022-01-16T17:47:00.000
Update Date
2023-06-08T23:41:28.000
Closed Date
2022-01-20T15:35:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vLqeOAAS
Lat Location
(32.81472506170583600,-96.79356893574330000)
26-00092446
Service Request Number: 26-00092446 • Address: N AKARD ST & ELM ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00092446
Address
N AKARD ST & ELM ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:59:40.000
Update Date
2026-03-09T09:09:56.000
Closed Date
2026-03-09T09:09:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMqh3AAC
Lat Location
(32.78133326480073000,-96.79975727829495000)
25-00048427
Service Request Number: 25-00048427 • Address: 520 E 8TH ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
25-00048427
Address
520 E 8TH ST, DALLAS, TX, 75203
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-05T18:59:00.000
Status
Closed
Created Date
2025-02-04T06:58:33.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-02-04T09:37:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000T8d3XAAR
Lat Location
(32.75103135526902000,-96.81668784591893000)
26-00154863
Service Request Number: 26-00154863 • Address: 8500 HUNNICUT RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00154863
Address
8500 HUNNICUT RD, DALLAS, TX, 75228
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T10:13:24.000
Update Date
2026-04-14T11:23:34.000
Closed Date
2026-04-14T11:23:24.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001htPRCAA2
Lat Location
(32.80401939332663400,-96.69801287764460000)
26-00210033
Service Request Number: 26-00210033 • Address: 3000 STOREY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00210033
Address
3000 STOREY LN, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T18:25:23.000
Update Date
2026-05-15T19:59:32.000
Closed Date
2026-05-15T19:59:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pKcXtAAK
Lat Location
(32.86190173484463000,-96.87510231696850000)
21-00916896
Service Request Number: 21-00916896 • Address: 2859 S MONTREAL AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00916896
Address
2859 S MONTREAL AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-26T23:59:00.000
Status
Closed
Created Date
2021-10-21T20:10:13.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-28T18:18:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000solpcAAA
Lat Location
(32.71563485114869000,-96.85112787084283000)
26-00094311
Service Request Number: 26-00094311 • Address: 8120 S COCKRELL HILL RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00094311
Address
8120 S COCKRELL HILL RD, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:28:08.000
Update Date
2026-03-09T11:58:21.000
Closed Date
2026-03-09T11:58:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aZJc3AAG
Lat Location
(32.64845408873577000,-96.89110551942814000)
25-00604830
Service Request Number: 25-00604830 • Address: 10232 GOODYEAR DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00604830
Address
10232 GOODYEAR DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-30T17:41:30.000
Update Date
2025-12-30T17:44:01.000
Closed Date
2025-12-30T17:44:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001MXSy8AAH
Lat Location
(32.88513758270866000,-96.87587145531509000)
26-00328170
Service Request Number: 26-00328170 • Address: 2795 N BUCKNER BLVD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00328170
Address
2795 N BUCKNER BLVD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-25T09:27:33.000
Update Date
2026-08-11T15:22:30.000
Closed Date
2026-08-11T15:22:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000251deaAAA
Lat Location
(32.81283159908569000,-96.68666675597268000)
25-00407299
Service Request Number: 25-00407299 • Address: N LAMAR ST & MCKINNEY AVE, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
25-00407299
Address
N LAMAR ST & MCKINNEY AVE, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-08-23T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:10:51.000
Update Date
2025-08-22T13:58:45.000
Closed Date
2025-08-22T13:58:45.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000xYHNpAAO
Lat Location
(32.78400667903557000,-96.80748467035781000)
26-00261598
Service Request Number: 26-00261598 • Address: 7420 ARBOR OAKS DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00261598
Address
7420 ARBOR OAKS DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-15T20:23:58.000
Update Date
2026-06-18T11:50:17.000
Closed Date
2026-06-18T11:50:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vmPR0AAM
Lat Location
(32.97558447868004000,-96.77954370722787000)
26-00355656
Service Request Number: 26-00355656 • Address: 5645 GASTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00355656
Address
5645 GASTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-08-11T15:48:35.000
Update Date
2026-08-11T15:58:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028ySlPAAU
Lat Location
(32.80722336630494600,-96.76104307750192000)
25-00136664
Service Request Number: 25-00136664 • Address: 3605 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00136664
Address
3605 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-27T21:00:01.000
Update Date
2025-03-29T09:35:54.000
Closed Date
2025-03-28T14:21:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000aceMIAAY
Lat Location
(32.80709420274913400,-96.79775839014917000)
26-00310602
Service Request Number: 26-00310602 • Address: 4680 ROCKAWAY DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00310602
Address
4680 ROCKAWAY DR, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-29T23:59:00.000
Status
Closed
Created Date
2026-07-15T11:20:52.000
Update Date
2026-07-16T14:44:48.000
Closed Date
2026-07-16T14:10:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022kcrKAAQ
Lat Location
(32.84506607915745000,-96.74079093465900000)
21-00466832
Service Request Number: 21-00466832 • Address: 4700 SUNNYVALE ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00466832
Address
4700 SUNNYVALE ST, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-24T12:44:22.000
Update Date
2023-06-09T00:54:11.000
Closed Date
2021-05-24T16:51:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mMqeTAAS
Lat Location
(32.69887339302715000,-96.77477304998428000)
26-00092193
Service Request Number: 26-00092193 • Address: 6923 CHEVY CHASE AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00092193
Address
6923 CHEVY CHASE AVE, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-07T11:04:00.000
Update Date
2026-03-09T11:54:12.000
Closed Date
2026-03-09T11:08:07.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLYvuAAG
Lat Location
(32.87180070221485000,-96.78629886998160000)
21-00860064
Service Request Number: 21-00860064 • Address: 1803 ROUTH ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
21-00860064
Address
1803 ROUTH ST, DALLAS, TX, 75201
City Council District
14
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-10-01T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-09-17T19:20:52.000
Update Date
2023-06-09T00:01:11.000
Closed Date
2021-09-19T08:41:40.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLI0CAAW
Lat Location
(32.79133146637781000,-96.79598090924851000)
21-00588741
Service Request Number: 21-00588741 • Address: SANTA MONICA DR & NEWELL AVE, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
21-00588741
Address
SANTA MONICA DR & NEWELL AVE, DALLAS, TX, 75223
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-06-29T23:59:00.000
Status
Closed
Created Date
2021-06-25T16:14:18.000
Update Date
2023-06-12T01:09:04.000
Closed Date
2021-06-26T12:56:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000nQo4vAAC
Lat Location
(32.80616747603788000,-96.74167373852129000)
22-00564630
Service Request Number: 22-00564630 • Address: 1929 KEARNEY CT, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
22-00564630
Address
1929 KEARNEY CT, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-07T00:59:00.000
Status
Closed
Created Date
2022-12-29T18:17:55.000
Update Date
2023-06-08T01:52:48.000
Closed Date
2023-01-03T15:59:14.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004cLeHAAU
Lat Location
(32.80636650862088000,-96.78030616233097000)
25-00074203
Service Request Number: 25-00074203 • Address: 7808 CLODUS FIELDS DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00074203
Address
7808 CLODUS FIELDS DR, DALLAS, TX, 75230
City Council District
11
Department
Office of Emergency Management and Crisis Response
Service Request Type
Inclement Weather Shelter Transportation - OHS
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-02-23T14:35:03.000
Status
Closed
Created Date
2025-02-20T14:35:03.000
Update Date
2025-02-20T15:27:05.000
Closed Date
2025-02-20T15:27:04.000
Outcome
Individual Not at the Location
Priority
High
Method Received Description
Phone
Unique Key
500cs00000VPpBxAAL
Lat Location
(32.91345735708219000,-96.77254655738527000)
26-00089197
Service Request Number: 26-00089197 • Address: 7412 NEUHOFF DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00089197
Address
7412 NEUHOFF DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T13:55:32.000
Update Date
2026-03-09T06:23:59.000
Closed Date
2026-03-09T06:23:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZxJwSAAV
Lat Location
(32.70833796135455000,-96.69387205395746000)
22-00136702
Service Request Number: 22-00136702 • Address: 3530 THOMAS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
22-00136702
Address
3530 THOMAS AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-09T16:33:33.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-10T20:06:34.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000001mh4XAAQ
Lat Location
(32.79994322591795000,-96.79249738593028000)
25-00271590
Service Request Number: 25-00271590 • Address: MEADERS LN & PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00271590
Address
MEADERS LN & PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-06-11T23:59:00.000
Status
Closed
Created Date
2025-06-09T06:44:50.000
Update Date
2025-06-10T10:02:15.000
Closed Date
2025-06-10T10:02:15.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000l4jUvAAI
Lat Location
(32.88658509450376500,-96.80405399811099000)
21-00530918
Service Request Number: 21-00530918 • Address: 8605 MIDDLE DOWNS DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00530918
Address
8605 MIDDLE DOWNS DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-30T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-06-09T09:02:55.000
Update Date
2023-06-09T00:59:58.000
Closed Date
2021-06-10T17:08:17.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mzT0mAAE
Lat Location
(32.89584002281895000,-96.73492165360086000)
22-00099697
Service Request Number: 22-00099697 • Address: 3905 EAST SIDE AVE, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
22-00099697
Address
3905 EAST SIDE AVE, DALLAS, TX, 75226
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-23T23:59:00.000
Status
Closed
Created Date
2022-03-16T14:31:12.000
Update Date
2023-06-08T22:22:08.000
Closed Date
2022-03-23T09:06:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001YpMAAA0
Lat Location
(32.78611821103336000,-96.77229869226109000)
23-00054069
Service Request Number: 23-00054069 • Address: 4804 HAVERWOOD LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00054069
Address
4804 HAVERWOOD LN, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-02-08T00:59:00.000
Status
Closed
Created Date
2023-02-05T09:40:48.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-02-05T13:30:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000054IgUAAU
Lat Location
(33.00712685529537000,-96.82467271921877000)
22-00458564
Service Request Number: 22-00458564 • Address: 2576 STATE ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00458564
Address
2576 STATE ST, DALLAS, TX, 75201
City Council District
14
Department
Office of Budget
Service Request Type
Utility Complaint/Information - OBS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-12-06T00:59:00.000
Status
Closed
Created Date
2022-10-19T15:09:11.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-12-27T11:07:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000003sm8RAAQ
Lat Location
(32.79499342261184600,-96.80056404012095000)
24-00572426
Service Request Number: 24-00572426 • Address: 1915 SHAW ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00572426
Address
1915 SHAW ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-12-03T18:59:00.000
Status
Closed
Created Date
2024-11-30T23:07:44.000
Update Date
2024-12-01T10:46:37.000
Closed Date
2024-12-01T10:46:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000L5JVlAAN
Lat Location
(32.78561548273344000,-96.85076999715000000)
21-00073262
Service Request Number: 21-00073262 • Address: 2321 HEALEY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00073262
Address
2321 HEALEY DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-02T00:59:00.000
Status
Closed
Created Date
2021-01-25T11:53:24.000
Update Date
2023-06-09T02:38:55.000
Closed Date
2021-02-25T21:48:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000fcUEYAA2
Lat Location
(32.82464888437597000,-96.67670275858246000)
23-00254469
Service Request Number: 23-00254469 • Address: 2618 W BROOKLYN AVE, DALLAS, TX, 75211 • Department: Dallas Fire Rescue
Service Request Number
23-00254469
Address
2618 W BROOKLYN AVE, DALLAS, TX, 75211
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-06-16T23:59:00.000
Status
Closed
Created Date
2023-06-07T10:27:06.000
Update Date
2023-06-12T16:22:03.000
Closed Date
2023-06-12T16:22:03.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005j3LgAAI
Lat Location
(32.73914040838680000,-96.86168736526345000)
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