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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00095102
Service Request Number: 26-00095102 • Address: 6310 BORDEAUX AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00095102
Address
6310 BORDEAUX AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:05:01.000
Update Date
2026-03-09T16:26:00.000
Closed Date
2026-03-09T16:25:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001afAB4AAM
Lat Location
(32.83407674748695000,-96.82446262974331000)
25-00308604
Service Request Number: 25-00308604 • Address: 14081 BROOKGREEN DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00308604
Address
14081 BROOKGREEN DR, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-30T18:59:00.000
Status
Closed
Created Date
2025-06-27T21:10:39.000
Update Date
2025-06-30T08:38:14.000
Closed Date
2025-06-30T08:37:57.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o2zvUAAQ
Lat Location
(32.93285613235094000,-96.76158307957260000)
22-00556935
Service Request Number: 22-00556935 • Address: 4502 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00556935
Address
4502 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:27:01.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-27T11:55:32.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000004Z5JtAAK
Lat Location
(32.82071491546052000,-96.81188898545150000)
23-00236645
Service Request Number: 23-00236645 • Address: 5814 GOLDENEYE LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00236645
Address
5814 GOLDENEYE LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:41:23.000
Update Date
2023-06-12T10:44:43.000
Closed Date
2023-06-12T10:44:42.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g85XAAQ
Lat Location
(32.65317440025150000,-96.97137200660944000)
21-00347261
Service Request Number: 21-00347261 • Address: 9958 GALWAY DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00347261
Address
9958 GALWAY DR, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-22T13:42:24.000
Status
Closed
Created Date
2021-04-19T13:42:16.000
Update Date
2023-06-09T01:53:43.000
Closed Date
2021-04-20T03:02:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000kgGaBAAU
Lat Location
(32.83943051801893000,-96.69828648522207000)
25-00396142
Service Request Number: 25-00396142 • Address: 3204 BASIL CT, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00396142
Address
3204 BASIL CT, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-29T23:59:00.000
Status
Closed
Created Date
2025-08-16T10:03:09.000
Update Date
2026-05-15T13:25:05.000
Closed Date
2026-05-15T13:25:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWlC6AAK
Lat Location
(32.79354294981569500,-96.78827483594793000)
26-00355180
Service Request Number: 26-00355180 • Address: 7082 WATERCREST PKWY, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
26-00355180
Address
7082 WATERCREST PKWY, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-13T23:59:00.000
Status
Closed
Created Date
2026-08-11T13:18:20.000
Update Date
2026-08-12T16:53:20.000
Closed Date
2026-08-12T16:53:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000028xjLFAAY
Lat Location
(32.87563916762079000,-96.73227420644469000)
24-00508562
Service Request Number: 24-00508562 • Address: 18023 WINDFLOWER WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00508562
Address
18023 WINDFLOWER WAY, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2024-11-05T00:59:00.000
Status
Closed
Created Date
2024-10-20T12:43:26.000
Update Date
2024-11-13T13:03:06.000
Closed Date
2024-11-13T13:03:05.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000EmkdBAAR
Lat Location
(32.99753922314313000,-96.80324507148430000)
25-00339814
Service Request Number: 25-00339814 • Address: 10335 BROCKTON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00339814
Address
10335 BROCKTON DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2025-07-16T18:59:00.000
Status
Closed
Created Date
2025-07-15T13:21:16.000
Update Date
2025-07-15T13:21:35.000
Closed Date
2025-07-15T13:21:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000qfhmFAAQ
Lat Location
(32.74549503994075000,-96.64664209378233000)
24-00552608
Service Request Number: 24-00552608 • Address: 5831 TREMONT ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00552608
Address
5831 TREMONT ST, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-11-19T18:59:00.000
Status
Closed
Created Date
2024-11-15T14:27:52.000
Update Date
2024-11-16T12:13:00.000
Closed Date
2024-11-16T12:12:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000J5nYDAAZ
Lat Location
(32.80599219869777000,-96.75611788806107000)
22-00020125
Service Request Number: 22-00020125 • Address: 3208 ELIZABETH ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
22-00020125
Address
3208 ELIZABETH ST, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-01-24T00:59:00.000
Status
Closed
Created Date
2022-01-16T17:47:00.000
Update Date
2023-06-08T23:41:28.000
Closed Date
2022-01-20T15:35:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vLqeOAAS
Lat Location
(32.81472506170583600,-96.79356893574330000)
25-00502834
Service Request Number: 25-00502834 • Address: 7122 ROSEMONT RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00502834
Address
7122 ROSEMONT RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-21T23:59:00.000
Status
Closed
Created Date
2025-10-17T07:29:54.000
Update Date
2025-10-18T09:44:04.000
Closed Date
2025-10-18T09:43:44.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000016z1rFAAQ
Lat Location
(32.72712469044654400,-96.69967463210978000)
24-00492182
Service Request Number: 24-00492182 • Address: 5727 FAIRWAY AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00492182
Address
5727 FAIRWAY AVE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:38:51.000
Update Date
2024-10-10T10:15:40.000
Closed Date
2024-10-10T10:15:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CxdWIAAZ
Lat Location
(32.77182204844390000,-96.72321852116652000)
25-00596700
Service Request Number: 25-00596700 • Address: 7900 W LOVERS LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
25-00596700
Address
7900 W LOVERS LN, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-12-25T00:59:00.000
Status
Closed
Created Date
2025-12-23T12:23:44.000
Update Date
2025-12-24T06:55:21.000
Closed Date
2025-12-24T06:55:11.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001LTDF3AAP
Lat Location
(32.85089825021466000,-96.77253225037904000)
26-00091665
Service Request Number: 26-00091665 • Address: 2807 LAPSLEY ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00091665
Address
2807 LAPSLEY ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T17:30:48.000
Update Date
2026-03-09T13:55:01.000
Closed Date
2026-03-09T13:55:00.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aGnPJAA0
Lat Location
(32.77553793044352000,-96.91176093693703000)
24-00343921
Service Request Number: 24-00343921 • Address: 5117 WOODSBORO LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00343921
Address
5117 WOODSBORO LN, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-17T23:59:00.000
Status
Closed
Created Date
2024-07-16T12:41:12.000
Update Date
2024-07-17T12:05:34.000
Closed Date
2024-07-17T12:05:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000001OdpIAAS
Lat Location
(32.68274620204882000,-96.81834403643673000)
21-00289701
Service Request Number: 21-00289701 • Address: 10256 BUDTIME LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00289701
Address
10256 BUDTIME LN, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-04-02T23:59:00.000
Status
Closed
Created Date
2021-04-01T06:27:53.000
Update Date
2023-06-09T01:52:33.000
Closed Date
2021-04-01T06:27:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jEgfQAAS
Lat Location
(32.73072944362420000,-96.64505240171636000)
24-00320539
Service Request Number: 24-00320539 • Address: 11330 AMANDA LN, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
24-00320539
Address
11330 AMANDA LN, DALLAS, TX, 75238
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-07-03T23:59:00.000
Status
Closed
Created Date
2024-07-02T11:32:55.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-07-02T13:21:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000008Buw8AAC
Lat Location
(32.87575764563437000,-96.68867548446906000)
26-00209081
Service Request Number: 26-00209081 • Address: 6432 CHEVY CHASE AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00209081
Address
6432 CHEVY CHASE AVE, DALLAS, TX, 75225
City Council District
13
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T11:38:22.000
Update Date
2026-05-15T12:13:03.000
Closed Date
2026-05-15T12:12:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pCrp8AAC
Lat Location
(32.87141119195853600,-96.79431210489750000)
21-00533630
Service Request Number: 21-00533630 • Address: 1025 W COMMERCE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00533630
Address
1025 W COMMERCE ST, DALLAS, TX, 75208
City Council District
6
Department
Environmental Quality
Service Request Type
Air Pollution Complaint - OEQS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-07-02T23:59:00.000
Status
Closed
Created Date
2021-06-11T12:08:06.000
Update Date
2023-06-09T01:03:40.000
Closed Date
2021-06-23T07:12:24.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mzkkWAAQ
Lat Location
(32.77313694654503000,-96.83819640841553000)
25-00552003
Service Request Number: 25-00552003 • Address: 12911 JUPITER RD, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
25-00552003
Address
12911 JUPITER RD, DALLAS, TX, 75238
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-18T15:38:01.000
Update Date
2026-01-08T13:32:35.000
Closed Date
2026-01-08T13:32:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001EmAsXAAV
Lat Location
(32.87169379197243000,-96.68334922506858000)
24-00492104
Service Request Number: 24-00492104 • Address: 903 HORIZON HILLS DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00492104
Address
903 HORIZON HILLS DR, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:07:14.000
Update Date
2024-10-16T11:00:42.000
Closed Date
2024-10-16T11:00:41.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cx0I1AAJ
Lat Location
(32.70066302376929000,-96.60142080955560000)
26-00003747
Service Request Number: 26-00003747 • Address: 200 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00003747
Address
200 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Graffiti Traffic Signal - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-01-14T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-12-30T17:42:35.000
Update Date
2026-01-05T09:12:11.000
Closed Date
2026-01-05T09:12:09.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001NJIl5AAH
Lat Location
(32.77859175050025400,-96.82574052091783000)
25-00244329
Service Request Number: 25-00244329 • Address: 3757 FOREST LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
25-00244329
Address
3757 FOREST LN, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Restaurant/Food Complaint - CCS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-09T18:59:00.000
Status
Closed
Created Date
2025-05-25T19:18:19.000
Update Date
2025-06-12T16:58:57.000
Closed Date
2025-06-12T16:58:57.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000j2xN3AAI
Lat Location
(32.90978975620388500,-96.85305668404588000)
20-01023572
Service Request Number: 20-01023572 • Address: 3246 TOWER TRL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
20-01023572
Address
3246 TOWER TRL, DALLAS, TX, 75229
City Council District
13
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2020-10-19T23:59:00.000
Status
Closed
Created Date
2020-10-12T19:05:47.000
Update Date
2023-06-09T03:30:17.000
Closed Date
2020-10-19T07:26:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000aSkC1AAK
Lat Location
(32.90575027511917000,-96.86853906799790000)
25-00307263
Service Request Number: 25-00307263 • Address: 1006 MOBILE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
25-00307263
Address
1006 MOBILE ST, DALLAS, TX, 75208
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-27T10:46:47.000
Update Date
2025-06-30T10:28:58.000
Closed Date
2025-06-30T10:28:57.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000nvpkoAAA
Lat Location
(32.76977413865862600,-96.83805635014414000)
26-00086660
Service Request Number: 26-00086660 • Address: 2349 KINGS RD, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00086660
Address
2349 KINGS RD, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T11:34:03.000
Update Date
2026-03-09T12:09:08.000
Closed Date
2026-03-09T11:22:52.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZeO2BAAV
Lat Location
(32.81179252796430000,-96.82736975249924000)
26-00091756
Service Request Number: 26-00091756 • Address: E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00091756
Address
E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:40:01.000
Update Date
2026-03-09T10:36:06.000
Closed Date
2026-03-09T10:36:05.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aHacvAAC
Lat Location
(32.74728227506014000,-96.81563867822653000)
23-00210444
Service Request Number: 23-00210444 • Department: Dallas Animal Services • Service Request Type: Animal Aggressive Behavior - DAS
Service Request Number
23-00210444
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T10:28:47.000
Update Date
2023-06-07T01:11:37.000
Closed Date
2023-05-14T12:29:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c22iAAA
Lat Location
(,)
23-00474507
Service Request Number: 23-00474507 • Address: 2550 W RED BIRD LN, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00474507
Address
2550 W RED BIRD LN, DALLAS, TX, 75237
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-10-05T12:58:50.000
Update Date
2023-10-13T10:30:41.000
Closed Date
2023-10-13T10:30:37.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006SvvdAAC
Lat Location
(32.67100774753516000,-96.85990571272980000)
21-00466832
Service Request Number: 21-00466832 • Address: 4700 SUNNYVALE ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00466832
Address
4700 SUNNYVALE ST, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-24T12:44:22.000
Update Date
2023-06-09T00:54:11.000
Closed Date
2021-05-24T16:51:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mMqeTAAS
Lat Location
(32.69887339302715000,-96.77477304998428000)
22-00153081
Service Request Number: 22-00153081 • Address: 2546 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00153081
Address
2546 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-20T23:59:00.000
Status
Closed
Created Date
2022-04-19T16:59:20.000
Update Date
2023-06-08T23:05:38.000
Closed Date
2022-04-19T18:14:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001soOeAAI
Lat Location
(32.70015938225687000,-96.78020681927413000)
21-00267029
Service Request Number: 21-00267029 • Address: 3313 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00267029
Address
3313 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:49:51.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T13:01:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jChT4AAK
Lat Location
(32.70807126235109000,-96.84412615292153000)
26-00077351
Service Request Number: 26-00077351 • Address: 3505 RUTZ ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00077351
Address
3505 RUTZ ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:50:03.000
Update Date
2026-02-27T17:51:10.000
Closed Date
2026-02-27T17:51:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YRwa7AAD
Lat Location
(32.78483846249330000,-96.84508904917958000)
22-00545452
Service Request Number: 22-00545452 • Address: 718 RAYENELL AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00545452
Address
718 RAYENELL AVE, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-16T16:52:36.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-16T17:01:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004UDA1AAO
Lat Location
(32.72494703896326000,-96.70594311414268000)
22-00275288
Service Request Number: 22-00275288 • Address: 5304 LAUREL BRANCH DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00275288
Address
5304 LAUREL BRANCH DR, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-07T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:16:19.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-08T17:52:52.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jo9iAAA
Lat Location
(32.82833323871836500,-96.81946746087112000)
25-00105477
Service Request Number: 25-00105477 • Address: 2222 AKRON ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00105477
Address
2222 AKRON ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-21T16:45:28.000
Status
Closed
Created Date
2025-03-10T16:45:29.000
Update Date
2025-04-16T09:16:20.000
Closed Date
2025-04-16T09:16:20.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000Y46pdAAB
Lat Location
(32.77672457465819000,-96.85792011967622000)
25-00185170
Service Request Number: 25-00185170 • Address: 5167 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00185170
Address
5167 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-01T18:59:00.000
Status
Closed
Created Date
2025-04-23T21:55:47.000
Update Date
2025-04-29T08:27:54.000
Closed Date
2025-04-29T08:27:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRfmPAAS
Lat Location
(32.79261761955723400,-96.75568877552564000)
20-01215889
Service Request Number: 20-01215889 • Address: W WHEATLAND RD & S POLK ST, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
20-01215889
Address
W WHEATLAND RD & S POLK ST, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-12-22T00:59:00.000
Status
Closed
Created Date
2020-12-18T15:09:22.000
Update Date
2023-06-09T02:46:34.000
Closed Date
2020-12-18T15:32:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000dH4XeAAK
Lat Location
(32.64760430647996000,-96.84012513692338000)
21-00267004
Service Request Number: 21-00267004 • Address: 4306 SOUTHCREST RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00267004
Address
4306 SOUTHCREST RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:43:01.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-04-14T09:39:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jChGoAAK
Lat Location
(32.88129754377715000,-96.83626554856399000)
24-00311324
Service Request Number: 24-00311324 • Address: 2515 ABRAMS RD, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00311324
Address
2515 ABRAMS RD, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-27T08:30:54.000
Update Date
2024-07-18T15:52:41.000
Closed Date
2024-07-18T15:52:40.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000089mamAAA
Lat Location
(32.82060344349447000,-96.75304749356131000)
25-00343239
Service Request Number: 25-00343239 • Address: 5124 BOURQUIN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00343239
Address
5124 BOURQUIN ST, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-18T23:59:00.000
Status
Closed
Created Date
2025-07-16T23:01:33.000
Update Date
2025-07-18T12:30:42.000
Closed Date
2025-07-18T12:30:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000qxlMmAAI
Lat Location
(32.76498716203773400,-96.73631024078705000)
25-00150736
Service Request Number: 25-00150736 • Address: 11311 HARRY HINES BLVD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00150736
Address
11311 HARRY HINES BLVD, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-05-16T14:28:09.000
Status
Closed
Created Date
2025-04-04T14:28:09.000
Update Date
2025-04-04T14:34:35.000
Closed Date
2025-04-04T14:34:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000bi6xPAAQ
Lat Location
(32.89375012789975000,-96.89101935942544000)
26-00094357
Service Request Number: 26-00094357 • Address: 3726 MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00094357
Address
3726 MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:39:46.000
Update Date
2026-03-09T14:56:14.000
Closed Date
2026-03-09T14:56:14.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aaYNiAAM
Lat Location
(32.78265678294621000,-96.88128661090741000)
26-00076064
Service Request Number: 26-00076064 • Address: 3226 NOOR ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00076064
Address
3226 NOOR ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T14:57:40.000
Update Date
2026-03-09T16:18:03.000
Closed Date
2026-03-09T16:18:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YIKp0AAH
Lat Location
(32.70536057096171000,-96.88193587382776000)
22-00382321
Service Request Number: 22-00382321 • Address: 2705 SILKWOOD ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00382321
Address
2705 SILKWOOD ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-05T23:59:00.000
Status
Closed
Created Date
2022-09-02T19:01:24.000
Update Date
2023-06-08T02:45:37.000
Closed Date
2022-09-03T14:26:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003StrRAAS
Lat Location
(32.74118747525233000,-96.75214558826907000)
25-00074240
Service Request Number: 25-00074240 • Address: 9226 ROYALPINE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00074240
Address
9226 ROYALPINE DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-02-21T18:59:00.000
Status
Closed
Created Date
2025-02-20T14:50:55.000
Update Date
2025-02-20T14:57:03.000
Closed Date
2025-02-20T14:57:01.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000VPP6HAAX
Lat Location
(32.86990173170385500,-96.72716860601365000)
21-00860064
Service Request Number: 21-00860064 • Address: 1803 ROUTH ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
21-00860064
Address
1803 ROUTH ST, DALLAS, TX, 75201
City Council District
14
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-10-01T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-09-17T19:20:52.000
Update Date
2023-06-09T00:01:11.000
Closed Date
2021-09-19T08:41:40.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLI0CAAW
Lat Location
(32.79133146637781000,-96.79598090924851000)
26-00091438
Service Request Number: 26-00091438 • Address: 2334 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 8
Service Request Number
26-00091438
Address
2334 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T16:14:48.000
Update Date
2026-03-09T05:28:51.000
Closed Date
2026-03-09T05:28:42.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aFTEAAA4
Lat Location
(32.68853136684171500,-96.78395247188081000)
24-00492082
Service Request Number: 24-00492082 • Address: 9309 PRAIRIE OAK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00492082
Address
9309 PRAIRIE OAK DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-13T18:59:00.000
Status
Closed
Created Date
2024-10-10T07:50:32.000
Update Date
2024-10-10T08:23:45.000
Closed Date
2024-10-10T08:23:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000Cwj13AAB
Lat Location
(32.71565280315340000,-96.66089467744370000)
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