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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00164194
Service Request Number: 25-00164194 • Address: 1824 MARIPOSA DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00164194
Address
1824 MARIPOSA DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-22T18:59:00.000
Status
Closed
Created Date
2025-04-12T10:48:34.000
Update Date
2025-04-17T16:55:14.000
Closed Date
2025-04-17T16:55:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000coPQPAA2
Lat Location
(32.82384515222488000,-96.69029787363773000)
26-00084657
Service Request Number: 26-00084657 • Address: 300 SPRINGFIELD AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00084657
Address
300 SPRINGFIELD AVE, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Guardrail Repair - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-03T11:08:07.000
Update Date
2026-03-09T07:18:39.000
Closed Date
2026-03-09T07:18:38.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZNdTpAAL
Lat Location
(32.63652954472983000,-96.82599213217522000)
21-00863022
Service Request Number: 21-00863022 • Address: 3218 ALTMAN DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00863022
Address
3218 ALTMAN DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-09-29T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:45:43.000
Update Date
2023-06-09T00:01:57.000
Closed Date
2021-09-30T16:05:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLnHwAAK
Lat Location
(32.88942439957530000,-96.87228421940041000)
22-00381928
Service Request Number: 22-00381928 • Address: 605 WOODMONT DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00381928
Address
605 WOODMONT DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-02T15:23:38.000
Update Date
2023-06-08T02:45:33.000
Closed Date
2022-09-02T15:53:44.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000003SlcRAAS
Lat Location
(32.72246684873223000,-96.70513444277421000)
24-00494719
Service Request Number: 24-00494719 • Address: 4116 DELANO PL, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00494719
Address
4116 DELANO PL, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-21T23:59:00.000
Status
Closed
Created Date
2024-10-11T10:49:58.000
Update Date
2024-10-16T09:53:31.000
Closed Date
2024-10-16T09:53:30.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000DF8KMAA1
Lat Location
(32.80173985953881000,-96.78572785431614000)
23-00433929
Service Request Number: 23-00433929 • Address: 8935 SAN FERNANDO WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00433929
Address
8935 SAN FERNANDO WAY, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-25T23:59:00.000
Status
Closed
Created Date
2023-09-18T16:12:15.000
Update Date
2023-09-22T09:25:49.000
Closed Date
2023-09-22T09:25:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006JZjvAAG
Lat Location
(32.82512502167360000,-96.70928728262876000)
22-00535717
Service Request Number: 22-00535717 • Address: ABRAMS RD & MERRIMAN PKWY, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
22-00535717
Address
ABRAMS RD & MERRIMAN PKWY, DALLAS, TX, 75231
City Council District
10
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-25T23:59:00.000
Status
Closed
Created Date
2022-12-12T13:11:21.000
Update Date
2023-09-06T07:41:55.000
Closed Date
2023-09-06T07:41:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004QHRBAA4
Lat Location
(32.87595374944168500,-96.74164851435813000)
23-00336851
Service Request Number: 23-00336851 • Address: 4442 SOUTHCREST RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00336851
Address
4442 SOUTHCREST RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-26T23:59:00.000
Status
Closed
Created Date
2023-07-22T12:38:29.000
Update Date
2023-07-24T08:26:27.000
Closed Date
2023-07-24T08:26:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005yGA6AAM
Lat Location
(32.88120015490159000,-96.83391963205965000)
21-00550594
Service Request Number: 21-00550594 • Address: 6228 SYMPHONY LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00550594
Address
6228 SYMPHONY LN, DALLAS, TX, 75227
City Council District
7
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-30T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-06-16T11:08:44.000
Update Date
2023-06-12T01:22:12.000
Closed Date
2021-06-16T16:01:09.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000n1eCrAAI
Lat Location
(32.78883932776697000,-96.69735634324950000)
25-00024819
Service Request Number: 25-00024819 • Address: ELAM RD & N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00024819
Address
ELAM RD & N JIM MILLER RD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Head Turn (Conflicting) - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-01-25T00:59:00.000
Status
Closed
Created Date
2025-01-19T13:16:14.000
Update Date
2025-01-22T14:47:19.000
Closed Date
2025-01-20T19:08:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000R38sjAAB
Lat Location
(32.71979081797588400,-96.70028350207163000)
25-00430632
Service Request Number: 25-00430632 • Address: 537 MEADOWSHIRE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
25-00430632
Address
537 MEADOWSHIRE DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-05T14:22:21.000
Update Date
2025-09-16T12:10:14.000
Closed Date
2025-09-16T12:10:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000zlxhSAAQ
Lat Location
(32.65665175823131000,-96.83007272349470000)
23-00127840
Service Request Number: 23-00127840 • Address: 2524 DAYBREAK DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00127840
Address
2524 DAYBREAK DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-03-24T23:59:00.000
Status
Closed
Created Date
2023-03-21T16:07:30.000
Update Date
2023-06-07T01:29:37.000
Closed Date
2023-03-22T14:34:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005Kw9JAAS
Lat Location
(32.99134209008493000,-96.86999613034860000)
22-00425561
Service Request Number: 22-00425561 • Address: 3200 IDAHO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00425561
Address
3200 IDAHO AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-28T09:02:31.000
Update Date
2023-11-07T12:19:59.000
Closed Date
2023-11-07T12:19:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003guoyAAA
Lat Location
(32.70586723203067000,-96.81202395892086000)
26-00208442
Service Request Number: 26-00208442 • Address: 2506 GLENFIELD AVE, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00208442
Address
2506 GLENFIELD AVE, DALLAS, TX, 75233
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T06:25:15.000
Update Date
2026-05-15T10:35:05.000
Closed Date
2026-05-15T10:35:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p927yAAA
Lat Location
(32.71667781014333000,-96.85990742331788000)
22-00458535
Service Request Number: 22-00458535 • Address: 11644 WANDER LN, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00458535
Address
11644 WANDER LN, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-21T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:00:24.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-21T19:34:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000003slbeAAA
Lat Location
(32.90783283586294000,-96.78855682761531000)
24-00309515
Service Request Number: 24-00309515 • Address: 2947 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00309515
Address
2947 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-29T18:59:00.000
Status
Closed
Created Date
2024-06-26T11:14:50.000
Update Date
2024-06-26T11:41:30.000
Closed Date
2024-06-26T11:41:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z0000089LwDAAU
Lat Location
(32.70523885877093000,-96.76984810151727000)
20-01092896
Service Request Number: 20-01092896 • Address: 348 GUAM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-01092896
Address
348 GUAM ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-06T00:59:00.000
Status
Closed
Created Date
2020-11-04T16:40:39.000
Update Date
2023-06-09T03:29:30.000
Closed Date
2020-11-04T18:27:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000bkahMAAQ
Lat Location
(32.78045506401777000,-96.82977638315847000)
22-00556932
Service Request Number: 22-00556932 • Address: 7805 ROBINCREEK PL, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00556932
Address
7805 ROBINCREEK PL, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-11T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:24:36.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2023-01-14T23:36:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z59zAAC
Lat Location
(32.65280081696157000,-96.82971664797010000)
25-00109721
Service Request Number: 25-00109721 • Address: 1225 BROOKMERE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00109721
Address
1225 BROOKMERE DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-12T17:52:08.000
Update Date
2025-03-12T18:22:51.000
Closed Date
2025-03-12T18:22:51.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000YRKaBAAX
Lat Location
(32.69424204827538000,-96.80835085515570000)
26-00086425
Service Request Number: 26-00086425 • Address: 7830 UMPHRESS RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00086425
Address
7830 UMPHRESS RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T10:27:59.000
Update Date
2026-03-09T14:12:05.000
Closed Date
2026-03-09T14:12:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZcQ9mAAF
Lat Location
(32.74261323102146500,-96.68830374518946000)
26-00150235
Service Request Number: 26-00150235 • Address: 6215 PALO PINTO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00150235
Address
6215 PALO PINTO AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T22:25:48.000
Update Date
2026-04-12T00:30:49.000
Closed Date
2026-04-12T00:30:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hM6QgAAK
Lat Location
(32.82023337531574000,-96.75830064309350000)
20-01106691
Service Request Number: 20-01106691 • Address: 7053 OAKBLUFF DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
20-01106691
Address
7053 OAKBLUFF DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-09T20:00:32.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-10T18:13:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000blT7AAAU
Lat Location
(32.94296822558774000,-96.78371696153506000)
21-00473793
Service Request Number: 21-00473793 • Address: 3227 HIGH BROOK DR, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
21-00473793
Address
3227 HIGH BROOK DR, DALLAS, TX, 75234
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-10T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:19:45.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-06-02T12:42:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mOvTFAA0
Lat Location
(32.91165179170899000,-96.86816419287432000)
26-00317743
Service Request Number: 26-00317743 • Address: 7148 HUNTERS RIDGE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00317743
Address
7148 HUNTERS RIDGE DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-20T07:55:21.000
Update Date
2026-07-24T15:57:21.000
Closed Date
2026-07-24T15:57:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000023fkSLAAY
Lat Location
(32.95608964996876000,-96.78547494668600000)
21-00331238
Service Request Number: 21-00331238 • Address: MCKINNEY AVE & N ST PAUL ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
21-00331238
Address
MCKINNEY AVE & N ST PAUL ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-04-20T23:59:00.000
Status
Closed
Created Date
2021-04-14T07:28:53.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2021-04-14T08:22:39.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jyTYCAA2
Lat Location
(32.78933314844242400,-96.80401402690615000)
23-00417865
Service Request Number: 23-00417865 • Address: 4806 HUEY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00417865
Address
4806 HUEY ST, DALLAS, TX, 75210
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-13T23:59:00.000
Status
Closed
Created Date
2023-09-07T16:03:37.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-09-08T14:28:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006FcVgAAK
Lat Location
(32.76261610427160000,-96.74360110610450000)
26-00321102
Service Request Number: 26-00321102 • Address: 4515 W MOCKINGBIRD LN, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
26-00321102
Address
4515 W MOCKINGBIRD LN, DALLAS, TX, 75209
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-23T23:59:00.000
Status
Closed
Created Date
2026-07-21T15:51:58.000
Update Date
2026-07-24T09:01:30.000
Closed Date
2026-07-22T09:00:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs0000247ryjAAA
Lat Location
(32.83684692848238000,-96.83004560865392000)
26-00279319
Service Request Number: 26-00279319 • Address: 4711 LAKE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00279319
Address
4711 LAKE AVE, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed
Created Date
2026-06-25T16:45:35.000
Update Date
2026-06-25T16:48:21.000
Closed Date
2026-06-25T16:48:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ySGUzAAO
Lat Location
(32.81285962658094500,-96.82621798653870000)
21-00983708
Service Request Number: 21-00983708 • Address: 13331 LAND DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00983708
Address
13331 LAND DR, DALLAS, TX, 75253
City Council District
8
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-12-18T00:59:00.000
Status
Closed
Created Date
2021-12-12T22:38:10.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-17T15:44:17.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFML0AAO
Lat Location
(32.65771128972235000,-96.62393691393902000)
26-00187723
Service Request Number: 26-00187723 • Address: 3004 KINKAID DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00187723
Address
3004 KINKAID DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-03T16:39:46.000
Update Date
2026-05-15T15:48:06.000
Closed Date
2026-05-15T15:48:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001mbzegAAA
Lat Location
(32.87719865597933000,-96.87649373524036000)
25-00275928
Service Request Number: 25-00275928 • Address: 2422 LOLITA DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00275928
Address
2422 LOLITA DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-11T23:59:00.000
Status
Closed
Created Date
2025-06-10T16:16:17.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-06-11T07:34:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000lMlOeAAK
Lat Location
(32.75443267795032000,-96.67988970764127000)
23-00341342
Service Request Number: 23-00341342 • Address: 5900 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00341342
Address
5900 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-25T12:19:19.000
Update Date
2023-08-29T14:58:35.000
Closed Date
2023-08-29T14:58:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005z9YaAAI
Lat Location
(32.67595639740508000,-96.76361578605372000)
21-00235433
Service Request Number: 21-00235433 • Address: 5327 BRADFORD DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00235433
Address
5327 BRADFORD DR, DALLAS, TX, 75235
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-23T23:59:00.000
Status
Closed
Created Date
2021-03-16T16:16:13.000
Update Date
2023-06-09T02:07:32.000
Closed Date
2021-03-19T12:19:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000ic6XNAAY
Lat Location
(32.82109497314092000,-96.82812374249313000)
24-00521623
Service Request Number: 24-00521623 • Address: 2273 CLYDE LN, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00521623
Address
2273 CLYDE LN, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-30T18:59:00.000
Status
Closed
Created Date
2024-10-28T09:56:08.000
Update Date
2024-10-28T11:13:40.000
Closed Date
2024-10-28T11:13:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000G3aXCAAZ
Lat Location
(32.79665761097804000,-96.79649561157768000)
22-00257777
Service Request Number: 22-00257777 • Address: 2603 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00257777
Address
2603 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-20T23:59:00.000
Status
Closed
Created Date
2022-06-17T23:29:07.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-18T18:04:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002ckmoAAA
Lat Location
(32.70880558637081000,-96.78604264078167000)
26-00405694
Service Request Number: 26-00405694 • Address: 1702 MELBOURNE AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00405694
Address
1702 MELBOURNE AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-09-16T23:59:00.000
Status
Closed
Created Date
2026-09-12T09:33:53.000
Update Date
2026-09-17T00:04:52.000
Closed Date
2026-09-14T16:26:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GvEtdAAF
Lat Location
(32.72314789426738500,-96.84853748582104000)
26-00346484
Service Request Number: 26-00346484 • Address: 8440 HIGH BRUSH DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00346484
Address
8440 HIGH BRUSH DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-05T15:25:47.000
Update Date
2026-08-08T07:03:15.000
Closed Date
2026-08-06T07:02:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000027dXofAAE
Lat Location
(32.64913682937251600,-96.97095074541946000)
26-00150023
Service Request Number: 26-00150023 • Address: 4506 LIZZY DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00150023
Address
4506 LIZZY DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T19:09:32.000
Update Date
2026-04-14T11:03:55.000
Closed Date
2026-04-14T11:03:43.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hLvDKAA0
Lat Location
(32.72569116397886000,-96.89500408557538000)
26-00087199
Service Request Number: 26-00087199 • Address: 9900 ADLETA BLVD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00087199
Address
9900 ADLETA BLVD, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:36:12.000
Update Date
2026-03-09T09:04:08.000
Closed Date
2026-03-09T08:40:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zho08AAB
Lat Location
(32.90087353495156500,-96.71408885447237000)
22-00139358
Service Request Number: 22-00139358 • Address: 1712 ASHLEY TRL, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00139358
Address
1712 ASHLEY TRL, DALLAS, TX, 75211
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-04-25T23:59:00.000
Status
Closed
Created Date
2022-04-11T16:14:13.000
Update Date
2023-06-08T22:44:28.000
Closed Date
2022-04-13T12:47:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001nYc5AAE
Lat Location
(32.72765772757268400,-96.89186256712148000)
24-00064178
Service Request Number: 24-00064178 • Address: 12211 HOLT DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00064178
Address
12211 HOLT DR, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-12T18:59:00.000
Status
Closed
Created Date
2024-02-09T09:06:34.000
Update Date
2024-02-09T09:12:55.000
Closed Date
2024-02-09T09:12:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007EKw4AAG
Lat Location
(32.86088318799076000,-96.67509020715781000)
26-00184390
Service Request Number: 26-00184390 • Address: 7212 BRIARMEADOW DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00184390
Address
7212 BRIARMEADOW DR, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T04:31:41.000
Update Date
2026-05-15T06:53:49.000
Closed Date
2026-05-15T06:53:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m5wC6AAI
Lat Location
(32.88057724201717000,-96.78020181641226000)
25-00105489
Service Request Number: 25-00105489 • Address: 6202 HARRY HINES BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00105489
Address
6202 HARRY HINES BLVD, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-11T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:48:36.000
Update Date
2025-03-10T18:01:03.000
Closed Date
2025-03-10T18:01:02.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y3VGeAAN
Lat Location
(32.82025267118839000,-96.84711646691123000)
22-00253143
Service Request Number: 22-00253143 • Address: 8135 COPPER WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00253143
Address
8135 COPPER WAY, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-27T23:59:00.000
Status
Closed
Created Date
2022-06-15T12:38:14.000
Update Date
2023-06-08T23:19:15.000
Closed Date
2022-07-06T11:02:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002TANlAAO
Lat Location
(32.98357860994181600,-96.76255890642375000)
24-00572395
Service Request Number: 24-00572395 • Address: 6510 GREAT TRINITY FOREST WAY, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00572395
Address
6510 GREAT TRINITY FOREST WAY, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-12-04T18:59:00.000
Status
Closed
Created Date
2024-11-30T22:19:21.000
Update Date
2024-11-30T22:51:45.000
Closed Date
2024-11-30T22:51:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000L5BZpAAN
Lat Location
(32.71250618392425500,-96.70860275869005000)
23-00305105
Service Request Number: 23-00305105 • Address: 7301 LITTLE CANYON RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00305105
Address
7301 LITTLE CANYON RD, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-12T23:59:00.000
Status
Closed
Created Date
2023-07-05T07:43:32.000
Update Date
2023-07-14T08:41:17.000
Closed Date
2023-07-14T08:41:16.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rnjWAAQ
Lat Location
(32.63876030014946000,-96.95060315193075000)
25-00340846
Service Request Number: 25-00340846 • Address: 1818 METROPOLITAN AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00340846
Address
1818 METROPOLITAN AVE, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-04T23:59:00.000
Status
Closed
Created Date
2025-07-15T22:45:59.000
Update Date
2025-07-23T15:21:44.000
Closed Date
2025-07-23T15:21:43.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000qkpspAAA
Lat Location
(32.75753060742451000,-96.76907930606987000)
21-00442919
Service Request Number: 21-00442919 • Address: 2532 PLAZA BLVD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00442919
Address
2532 PLAZA BLVD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T15:04:28.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-08-25T08:30:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6zMAAS
Lat Location
(32.65427043312097000,-96.78083099195132000)
22-00185588
Service Request Number: 22-00185588 • Address: 4432 BOWSER AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00185588
Address
4432 BOWSER AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-08T21:57:11.000
Update Date
2023-06-08T22:59:24.000
Closed Date
2022-05-08T22:05:28.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000269XQAAY
Lat Location
(32.81962081582356000,-96.81245185480722000)
25-00170485
Service Request Number: 25-00170485 • Address: 1712 TRADE WINDS DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00170485
Address
1712 TRADE WINDS DR, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-04-17T18:59:00.000
Status
Closed
Created Date
2025-04-16T09:08:15.000
Update Date
2025-04-16T09:19:03.000
Closed Date
2025-04-16T09:18:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000dKlcDAAS
Lat Location
(32.67311875463637000,-96.79426702323396000)
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