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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00353448
Service Request Number: 22-00353448 • Address: EMPIRE CENTRAL & HARRY HINES BLVD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00353448
Address
EMPIRE CENTRAL & HARRY HINES BLVD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-17T20:42:51.000
Update Date
2023-06-08T03:25:17.000
Closed Date
2022-08-18T10:05:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003IRHpAAO
Lat Location
(32.82609558472592000,-96.85514574038886000)
26-00435800
Service Request Number: 26-00435800 • Address: 15224 MAJORCA ST, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00435800
Address
15224 MAJORCA ST, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-08T23:59:00.000
Status
Closed
Created Date
2026-10-01T19:19:51.000
Update Date
2026-10-02T13:55:42.000
Closed Date
2026-10-02T13:55:42.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002Lj8xDAAR
Lat Location
(32.95888401383126600,-96.81485146859409000)
25-00170485
Service Request Number: 25-00170485 • Address: 1712 TRADE WINDS DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00170485
Address
1712 TRADE WINDS DR, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-04-17T18:59:00.000
Status
Closed
Created Date
2025-04-16T09:08:15.000
Update Date
2025-04-16T09:19:03.000
Closed Date
2025-04-16T09:18:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000dKlcDAAS
Lat Location
(32.67311875463637000,-96.79426702323396000)
26-00094673
Service Request Number: 26-00094673 • Address: 4700 WIMBELTON WAY, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00094673
Address
4700 WIMBELTON WAY, DALLAS, TX, 75227
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:28:41.000
Update Date
2026-03-09T14:18:21.000
Closed Date
2026-03-09T14:18:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acGeRAAU
Lat Location
(32.77816968005837600,-96.68707928694100000)
26-00139561
Service Request Number: 26-00139561 • Address: 1427 KINGS HWY, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00139561
Address
1427 KINGS HWY, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-04T20:02:06.000
Update Date
2026-04-09T11:18:09.000
Closed Date
2026-04-09T10:32:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001g3C0lAAE
Lat Location
(32.75320711620187000,-96.84380785206880000)
26-00335411
Service Request Number: 26-00335411 • Address: 6585 LAZY RIVER DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00335411
Address
6585 LAZY RIVER DR, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-29T23:17:58.000
Update Date
2026-08-08T17:40:07.000
Closed Date
2026-08-06T16:52:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000262kpWAAQ
Lat Location
(32.66885015496368500,-96.80502602636860000)
24-00362118
Service Request Number: 24-00362118 • Address: WALNUT HILL LN & SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00362118
Address
WALNUT HILL LN & SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-26T11:18:52.000
Update Date
2024-07-31T17:01:53.000
Closed Date
2024-07-31T17:01:53.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000002DZQEAA4
Lat Location
(32.87870058386070000,-96.73505029553222000)
25-00153166
Service Request Number: 25-00153166 • Address: 2008 BAYSIDE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00153166
Address
2008 BAYSIDE ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-21T18:59:00.000
Status
Closed
Created Date
2025-04-07T05:32:41.000
Update Date
2025-04-07T08:38:46.000
Closed Date
2025-04-07T08:38:46.000
Outcome
No Work Needed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000bv6eTAAQ
Lat Location
(32.78856872811313400,-96.85382808119576000)
23-00312319
Service Request Number: 23-00312319 • Address: 9016 BRETSHIRE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00312319
Address
9016 BRETSHIRE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T17:08:22.000
Update Date
2023-07-08T20:57:25.000
Closed Date
2023-07-08T20:57:24.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005t9ysAAA
Lat Location
(32.81120197871348400,-96.69477187934410000)
22-00474322
Service Request Number: 22-00474322 • Address: 9232 MARVEL DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00474322
Address
9232 MARVEL DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-11-08T00:59:00.000
Status
Closed
Created Date
2022-10-31T09:41:11.000
Update Date
2023-06-08T02:27:34.000
Closed Date
2022-11-03T16:36:19.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003zB1OAAU
Lat Location
(32.72149431970705000,-96.66139602788009000)
23-00312387
Service Request Number: 23-00312387 • Address: 7828 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00312387
Address
7828 FERGUSON RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T18:43:43.000
Update Date
2023-07-12T11:06:05.000
Closed Date
2023-07-12T11:06:03.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005tAzRAAU
Lat Location
(32.80049550408911000,-96.71531880303706000)
26-00207271
Service Request Number: 26-00207271 • Address: MARSH LN & TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00207271
Address
MARSH LN & TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-29T23:59:00.000
Status
Closed
Created Date
2026-05-14T12:50:28.000
Update Date
2026-05-15T08:06:01.000
Closed Date
2026-05-15T08:06:01.000
Outcome
Outside City Jurisdiction
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oznWNAAY
Lat Location
(33.00301218077267000,-96.85731279429876000)
23-00407822
Service Request Number: 23-00407822 • Address: 3749 CRIPPLE CREEK DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00407822
Address
3749 CRIPPLE CREEK DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-12T23:59:00.000
Status
Closed
Created Date
2023-08-31T16:42:32.000
Update Date
2023-09-05T10:35:36.000
Closed Date
2023-09-05T10:35:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006DBSfAAO
Lat Location
(32.69971513295359000,-96.84446554140480000)
22-00545524
Service Request Number: 22-00545524 • Address: 9007 GREEN OAKS CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00545524
Address
9007 GREEN OAKS CIR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2022-12-19T17:18:59.000
Status
Closed (Duplicate)
Created Date
2022-12-16T17:18:59.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-16T17:18:59.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UEkVAAW
Lat Location
(32.89920836960555000,-96.75027797822880000)
23-00270156
Service Request Number: 23-00270156 • Address: 4419 ROSINE AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00270156
Address
4419 ROSINE AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2023-07-14T23:59:00.000
Status
Closed
Created Date
2023-06-14T18:04:28.000
Update Date
2023-06-15T23:00:06.000
Closed Date
2023-06-15T23:00:02.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005lNknAAE
Lat Location
(32.75927195587923500,-96.75402277453519000)
26-00126123
Service Request Number: 26-00126123 • Address: 2425 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00126123
Address
2425 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-03-27T12:07:02.000
Update Date
2026-04-14T08:26:51.000
Closed Date
2026-04-14T08:26:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001eSBPBAA4
Lat Location
(32.80956296309552000,-96.82214895709234000)
26-00080199
Service Request Number: 26-00080199 • Address: 2629 RAMSEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00080199
Address
2629 RAMSEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-27T16:56:47.000
Update Date
2026-03-09T16:13:53.000
Closed Date
2026-03-09T15:53:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Ynaj1AAB
Lat Location
(32.71630226718097000,-96.82072664008751000)
26-00312832
Service Request Number: 26-00312832 • Address: 10000 BRIERWOOD LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00312832
Address
10000 BRIERWOOD LN, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-16T12:29:59.000
Update Date
2026-07-16T15:10:59.000
Closed Date
2026-07-16T15:10:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00002334drAAA
Lat Location
(32.68558791338338000,-96.65080837620592000)
20-01218707
Service Request Number: 20-01218707 • Address: 3824 O B CROWE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01218707
Address
3824 O B CROWE DR, DALLAS, TX, 75227
City Council District
7
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-01-05T00:59:00.000
Status
Closed
Created Date
2020-12-20T15:08:19.000
Update Date
2023-06-09T02:47:22.000
Closed Date
2020-12-21T17:19:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000dHL8kAAG
Lat Location
(32.77153692415837600,-96.66042061935006000)
24-00242795
Service Request Number: 24-00242795 • Address: 4404 HOLLOW OAK DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00242795
Address
4404 HOLLOW OAK DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-31T23:59:00.000
Status
Closed
Created Date
2024-05-23T13:20:56.000
Update Date
2024-05-30T10:41:16.000
Closed Date
2024-05-30T10:41:15.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007vaWbAAI
Lat Location
(32.99677517261190500,-96.83466423899107000)
22-00248582
Service Request Number: 22-00248582 • Address: 634 W PAGE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00248582
Address
634 W PAGE AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-13T12:33:18.000
Update Date
2023-06-08T22:07:43.000
Closed Date
2022-07-03T14:24:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002RdqgAAC
Lat Location
(32.74005172342684500,-96.83280414982920000)
26-00184416
Service Request Number: 26-00184416 • Address: 11350 STRAIT LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00184416
Address
11350 STRAIT LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T06:13:30.000
Update Date
2026-05-15T05:50:48.000
Closed Date
2026-05-15T05:50:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m6NsDAAU
Lat Location
(32.90340299516015000,-96.82435499630263000)
21-00007979
Service Request Number: 21-00007979 • Address: 2214 MORRELL AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00007979
Address
2214 MORRELL AVE, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-01-09T00:59:00.000
Status
Closed
Created Date
2021-01-04T19:12:51.000
Update Date
2023-06-09T02:58:32.000
Closed Date
2021-01-06T16:14:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000e0yIIAAY
Lat Location
(32.74153068804631000,-96.79096607683894000)
24-00419588
Service Request Number: 24-00419588 • Address: 538 JONELLE AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00419588
Address
538 JONELLE AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-09-04T18:59:00.000
Status
Closed
Created Date
2024-08-28T19:04:35.000
Update Date
2024-08-31T08:11:36.000
Closed Date
2024-08-31T08:11:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000006RgxQAAS
Lat Location
(32.72066921837923600,-96.70886973693200000)
25-00185194
Service Request Number: 25-00185194 • Address: 5004 LIVE OAK ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00185194
Address
5004 LIVE OAK ST, DALLAS, TX, 75206
City Council District
2
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-30T23:59:00.000
Status
Closed
Created Date
2025-04-23T22:37:46.000
Update Date
2025-05-01T07:52:37.000
Closed Date
2025-05-01T07:52:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eRnVRAA0
Lat Location
(32.80438101156451600,-96.77014256642340000)
23-00433343
Service Request Number: 23-00433343 • Address: 8816 CHERRYBROOK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00433343
Address
8816 CHERRYBROOK DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-18T12:29:03.000
Update Date
2023-09-21T13:52:21.000
Closed Date
2023-09-21T13:52:19.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000006JSDRAA4
Lat Location
(32.73859251600850000,-96.67000499260138000)
26-00123439
Service Request Number: 26-00123439 • Address: 11411 PARK CENTRAL PL, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00123439
Address
11411 PARK CENTRAL PL, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-27T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-25T16:06:55.000
Update Date
2026-03-26T09:56:51.000
Closed Date
2026-03-26T09:56:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001eAFvuAAG
Lat Location
(32.90496085854091000,-96.77175552648410000)
22-00049275
Service Request Number: 22-00049275 • Address: 2144 N MASTERS DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00049275
Address
2144 N MASTERS DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-08T19:55:41.000
Update Date
2023-06-08T23:31:27.000
Closed Date
2022-02-28T13:01:00.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000001M3XBAA0
Lat Location
(32.74944547078619000,-96.64801678006302000)
20-01230799
Service Request Number: 20-01230799 • Address: 9226 ROSECLIFF DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
20-01230799
Address
9226 ROSECLIFF DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-12-30T00:59:00.000
Status
Closed
Created Date
2020-12-23T20:55:37.000
Update Date
2023-06-09T03:01:33.000
Closed Date
2020-12-28T09:21:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000dyNPXAA2
Lat Location
(32.74183087924672000,-96.66495139905741000)
26-00435610
Service Request Number: 26-00435610 • Address: 10450 SOLTA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00435610
Address
10450 SOLTA DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-08T23:59:00.000
Status
Closed
Created Date
2026-10-01T16:21:21.000
Update Date
2026-10-02T14:58:59.000
Closed Date
2026-10-02T14:58:59.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LglS1AAJ
Lat Location
(32.86056670975777000,-96.70657427912056000)
23-00493678
Service Request Number: 23-00493678 • Address: 3412 LADD ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00493678
Address
3412 LADD ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-10-31T23:59:00.000
Status
Closed
Created Date
2023-10-26T09:32:41.000
Update Date
2023-11-01T08:10:04.000
Closed Date
2023-11-01T08:10:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006XszJAAS
Lat Location
(32.78347093115992000,-96.84406664788511000)
23-00005101
Service Request Number: 23-00005101 • Address: 9250 WALNUT HILL LN, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
23-00005101
Address
9250 WALNUT HILL LN, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-04T13:29:17.000
Update Date
2023-06-07T01:54:21.000
Closed Date
2023-01-04T13:33:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004g55UAAQ
Lat Location
(32.87844156592648000,-96.73324322017220000)
25-00532900
Service Request Number: 25-00532900 • Address: 4320 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00532900
Address
4320 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-21T00:59:00.000
Status
Closed
Created Date
2025-11-05T13:39:05.000
Update Date
2025-11-05T16:24:52.000
Closed Date
2025-11-05T16:24:39.000
Outcome
No Work Needed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001BgGXlAAN
Lat Location
(32.81900340187563000,-96.80992063454835000)
21-00442613
Service Request Number: 21-00442613 • Address: 5717 S COCKRELL HILL RD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
21-00442613
Address
5717 S COCKRELL HILL RD, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:24:13.000
Update Date
2023-06-09T00:56:43.000
Closed Date
2021-05-24T10:38:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA55dAAC
Lat Location
(32.67740848873212000,-96.89167339112139000)
25-00108400
Service Request Number: 25-00108400 • Address: 5540 DRANE DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00108400
Address
5540 DRANE DR, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-19T18:59:00.000
Status
Closed
Created Date
2025-03-12T10:29:55.000
Update Date
2025-03-18T16:32:36.000
Closed Date
2025-03-18T16:32:36.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000YLlhtAAD
Lat Location
(32.84264585527429000,-96.81585206013820000)
26-00089227
Service Request Number: 26-00089227 • Address: 1700 S WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00089227
Address
1700 S WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Shopping Carts - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-05T14:10:36.000
Update Date
2026-03-05T17:38:07.000
Closed Date
2026-03-05T17:38:07.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Zxf5iAAB
Lat Location
(32.72732022123618000,-96.87407925674740000)
24-00611632
Service Request Number: 24-00611632 • Address: 2310 WYNNEWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00611632
Address
2310 WYNNEWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-15T00:59:00.000
Status
Closed
Created Date
2024-12-30T08:01:37.000
Update Date
2025-01-15T14:29:33.000
Closed Date
2025-01-15T14:29:28.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OPgMPAA1
Lat Location
(32.72009219789645000,-96.83545554841510000)
26-00436824
Service Request Number: 26-00436824 • Address: 2587 CONCORDANT TRL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00436824
Address
2587 CONCORDANT TRL, DALLAS, TX, 75237
City Council District
8
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-14T23:59:00.000
Status
New
Created Date
2026-10-02T13:16:13.000
Update Date
2026-10-02T13:42:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002Lt0GoAAJ
Lat Location
(32.65457055531336000,-96.86058966695553000)
25-00337181
Service Request Number: 25-00337181 • Address: 4700 DOVE CREEK WAY, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
25-00337181
Address
4700 DOVE CREEK WAY, DALLAS, TX, 75232
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-16T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-07-14T11:45:23.000
Update Date
2025-07-14T12:06:44.000
Closed Date
2025-07-14T12:06:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000qQhWUAA0
Lat Location
(32.68761665800358400,-96.84947241197517000)
24-00435824
Service Request Number: 24-00435824 • Address: 2930 RESERVOIR ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00435824
Address
2930 RESERVOIR ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-08T11:37:22.000
Update Date
2024-09-23T15:57:54.000
Closed Date
2024-09-23T15:57:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000007njxxAAA
Lat Location
(32.71269680009773000,-96.90423866318288000)
23-00284736
Service Request Number: 23-00284736 • Address: 2904 GATECOVE DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00284736
Address
2904 GATECOVE DR, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-22T15:41:02.000
Update Date
2023-06-22T15:48:58.000
Closed Date
2023-06-22T15:48:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005nlEqAAI
Lat Location
(32.76184148838659400,-96.66916986640352000)
26-00404461
Service Request Number: 26-00404461 • Address: 6655 AVIAN DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00404461
Address
6655 AVIAN DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-09-25T23:59:00.000
Status
Closed
Created Date
2026-09-11T11:47:40.000
Update Date
2026-09-14T13:09:08.000
Closed Date
2026-09-14T13:09:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GiYlLAAV
Lat Location
(32.91080485311105000,-96.79157439272474000)
26-00394165
Service Request Number: 26-00394165 • Address: 3050 REMOND DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00394165
Address
3050 REMOND DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-03T15:53:17.000
Update Date
2026-09-14T07:18:57.000
Closed Date
2026-09-10T15:05:40.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002Ep3xLAAR
Lat Location
(32.76401541593059000,-96.87085968992837000)
25-00367323
Service Request Number: 25-00367323 • Address: 11100 PLANO RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00367323
Address
11100 PLANO RD, DALLAS, TX, 75238
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - ECR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2025-07-30T08:52:10.000
Update Date
2025-07-30T15:43:11.000
Closed Date
2025-07-30T15:43:08.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000tkdZlAAI
Lat Location
(32.89992215147800000,-96.70029921281501000)
26-00152391
Service Request Number: 26-00152391 • Address: 6450 LONTOS DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00152391
Address
6450 LONTOS DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-13T08:12:04.000
Update Date
2026-04-14T17:05:46.000
Closed Date
2026-04-14T17:05:45.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hainfAAA
Lat Location
(32.85431958998360000,-96.74951897704610000)
25-00181976
Service Request Number: 25-00181976 • Address: 8028 GREENHOLLOW LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00181976
Address
8028 GREENHOLLOW LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Shopping Carts - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-04-23T23:59:00.000
Status
Closed
Created Date
2025-04-22T14:14:31.000
Update Date
2025-04-22T20:38:51.000
Closed Date
2025-04-22T20:38:51.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000eC79yAAC
Lat Location
(32.93795427379335000,-96.76832048706277000)
21-00730415
Service Request Number: 21-00730415 • Address: 548 FAULK ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00730415
Address
548 FAULK ST, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-08-09T15:19:37.000
Status
Closed
Created Date
2021-08-07T15:19:37.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-07T15:19:37.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000pBv88AAC
Lat Location
(32.74398175142549400,-96.79631425935126000)
25-00471459
Service Request Number: 25-00471459 • Address: 11138 ITASCA PL, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00471459
Address
11138 ITASCA PL, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-28T14:59:46.000
Update Date
2025-10-28T11:19:03.000
Closed Date
2025-10-28T11:19:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000013PHPCAA4
Lat Location
(32.84760184891927000,-96.67404983670133000)
25-00105513
Service Request Number: 25-00105513 • Address: 2532 CENTERVILLE RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00105513
Address
2532 CENTERVILLE RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:59:44.000
Update Date
2025-03-14T15:20:06.000
Closed Date
2025-03-14T14:33:46.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y4Bz0AAF
Lat Location
(32.84271263377312000,-96.67032867650386000)
21-00936987
Service Request Number: 21-00936987 • Address: 6715 MCCALLUM BLVD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00936987
Address
6715 MCCALLUM BLVD, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-13T00:59:00.000
Status
Closed
Created Date
2021-11-04T19:24:03.000
Update Date
2023-06-08T23:54:45.000
Closed Date
2021-11-10T11:25:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tPCf7AAG
Lat Location
(32.98817078865235400,-96.78888689202918000)
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