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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00396324
Service Request Number: 25-00396324 • Address: 2515 PERRYTON DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00396324
Address
2515 PERRYTON DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-16T12:40:26.000
Update Date
2025-08-25T11:08:00.000
Closed Date
2025-08-25T11:07:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000wV354AAC
Lat Location
(32.71431947409545400,-96.86060768140449000)
26-00084400
Service Request Number: 26-00084400 • Address: 7900 BROOKRIVER DR, DALLAS, TX, 75247 • City Council District: 2
Service Request Number
26-00084400
Address
7900 BROOKRIVER DR, DALLAS, TX, 75247
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-03-03T09:39:10.000
Update Date
2026-03-09T13:24:22.000
Closed Date
2026-03-09T13:24:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZKQo8AAH
Lat Location
(32.81862047905675400,-96.86469630344135000)
26-00281326
Service Request Number: 26-00281326 • Address: 315 RED WING DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00281326
Address
315 RED WING DR, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-26T15:31:21.000
Update Date
2026-06-26T19:05:47.000
Closed Date
2026-06-26T19:05:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001yhU4bAAE
Lat Location
(32.66365383919725000,-96.81941920863785000)
26-00352537
Service Request Number: 26-00352537 • Address: SOUTHWESTERN BLVD & SHADY BROOK LN, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00352537
Address
SOUTHWESTERN BLVD & SHADY BROOK LN, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-08-14T23:59:00.000
Status
Closed
Created Date
2026-08-10T07:59:32.000
Update Date
2026-08-11T10:15:33.000
Closed Date
2026-08-11T10:15:33.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028WXclAAG
Lat Location
(32.86146904876649400,-96.76365246619130000)
25-00227087
Service Request Number: 25-00227087 • Address: 8204 BENARES DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00227087
Address
8204 BENARES DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T15:36:29.000
Update Date
2025-05-29T14:08:21.000
Closed Date
2025-05-29T14:08:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000hfPyYAAU
Lat Location
(32.91583796228698000,-96.76218564181713000)
22-00210091
Service Request Number: 22-00210091 • Address: 300 S PEARL EXPY, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00210091
Address
300 S PEARL EXPY, DALLAS, TX, 75201
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-21T13:17:10.000
Update Date
2023-06-08T23:23:19.000
Closed Date
2022-05-31T11:22:18.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ELRlAAO
Lat Location
(32.78079452826199000,-96.79189481618354000)
22-00136695
Service Request Number: 22-00136695 • Address: 6732 VELASCO AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00136695
Address
6732 VELASCO AVE, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-04-15T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:17:29.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-20T17:18:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001mgsbAAA
Lat Location
(32.82121252496812500,-96.74599348993020000)
21-00289701
Service Request Number: 21-00289701 • Address: 10256 BUDTIME LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00289701
Address
10256 BUDTIME LN, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-04-02T23:59:00.000
Status
Closed
Created Date
2021-04-01T06:27:53.000
Update Date
2023-06-09T01:52:33.000
Closed Date
2021-04-01T06:27:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jEgfQAAS
Lat Location
(32.73072944362420000,-96.64505240171636000)
24-00376666
Service Request Number: 24-00376666 • Address: 1136 HAYMARKET RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00376666
Address
1136 HAYMARKET RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-03T19:21:10.000
Update Date
2024-08-22T14:52:46.000
Closed Date
2024-08-22T14:52:46.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs000003EffuAAC
Lat Location
(32.69236096920708000,-96.63808137781203000)
25-00182886
Service Request Number: 25-00182886 • Address: 9805 WALNUT ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00182886
Address
9805 WALNUT ST, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2025-04-24T18:59:00.000
Status
Closed
Created Date
2025-04-22T22:38:00.000
Update Date
2025-04-22T22:38:15.000
Closed Date
2025-04-22T22:38:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eGbMLAA0
Lat Location
(32.92300246255514000,-96.71764849089955000)
22-00553075
Service Request Number: 22-00553075 • Address: 4222 MT ROYAL ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00553075
Address
4222 MT ROYAL ST, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-21T18:17:49.000
Update Date
2023-06-08T02:11:06.000
Closed Date
2022-12-27T17:31:42.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004XTYSAA4
Lat Location
(32.74693652296086600,-96.88869140853178000)
26-00293946
Service Request Number: 26-00293946 • Address: BRYAN ST & SKILES ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00293946
Address
BRYAN ST & SKILES ST, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-07-04T23:17:02.000
Update Date
2026-07-04T23:17:08.000
Closed Date
2026-07-04T23:17:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020Mc0nAAC
Lat Location
(32.79272256563886000,-96.78691233169640000)
26-00167430
Service Request Number: 26-00167430 • Address: 9860 SCYENE RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00167430
Address
9860 SCYENE RD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-21T16:23:31.000
Update Date
2026-06-18T12:10:11.000
Closed Date
2026-06-18T12:10:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001jXQJ4AAO
Lat Location
(32.76211289615947000,-96.65242831068714000)
25-00598958
Service Request Number: 25-00598958 • Address: 201 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00598958
Address
201 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-01-09T00:59:00.000
Status
Closed
Created Date
2025-12-25T12:33:13.000
Update Date
2026-01-06T07:34:18.000
Closed Date
2026-01-06T07:34:18.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001LkSHrAAN
Lat Location
(32.74648310829232400,-96.84427330620306000)
25-00226811
Service Request Number: 25-00226811 • Address: 11350 HILLGUARD RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00226811
Address
11350 HILLGUARD RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T14:27:24.000
Update Date
2025-05-22T11:51:17.000
Closed Date
2025-05-22T11:04:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hdnL6AAI
Lat Location
(32.90151237190051600,-96.70485113712277000)
21-00442813
Service Request Number: 21-00442813 • Address: 3677 ROCKDALE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00442813
Address
3677 ROCKDALE DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:52:33.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2023-05-09T08:59:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA6RyAAK
Lat Location
(32.87693781380533400,-96.85692179786723000)
25-00185198
Service Request Number: 25-00185198 • Address: 5004 LIVE OAK ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00185198
Address
5004 LIVE OAK ST, DALLAS, TX, 75206
City Council District
2
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-01T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-04-23T22:40:02.000
Update Date
2025-05-01T07:52:37.000
Closed Date
2025-05-01T07:52:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRns1AAC
Lat Location
(32.80438101156451600,-96.77014256642340000)
23-00371767
Service Request Number: 23-00371767 • Address: 4591 LARUE ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00371767
Address
4591 LARUE ST, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-17T23:59:00.000
Status
Closed
Created Date
2023-08-10T16:48:09.000
Update Date
2023-08-16T15:12:04.000
Closed Date
2023-08-16T15:12:03.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000065LX0AAM
Lat Location
(32.71363856813801600,-96.89567530673645000)
20-01106718
Service Request Number: 20-01106718 • Address: EAST GRAND AVE & LA VISTA DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
20-01106718
Address
EAST GRAND AVE & LA VISTA DR, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-12T00:59:00.000
Status
Closed (Duplicate)
Created Date
2020-11-09T20:20:21.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-10T02:01:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000blTEGAA2
Lat Location
(32.80795046916945500,-96.73240145139229000)
26-00003747
Service Request Number: 26-00003747 • Address: 200 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00003747
Address
200 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Graffiti Traffic Signal - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-01-14T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-12-30T17:42:35.000
Update Date
2026-01-05T09:12:11.000
Closed Date
2026-01-05T09:12:09.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001NJIl5AAH
Lat Location
(32.77859175050025400,-96.82574052091783000)
22-00127123
Service Request Number: 22-00127123 • Address: 7104 ECHO BLUFF DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00127123
Address
7104 ECHO BLUFF DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-04-11T23:59:00.000
Status
Closed
Created Date
2022-04-04T13:13:21.000
Update Date
2023-06-08T23:09:22.000
Closed Date
2022-04-07T11:44:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001iyqvAAA
Lat Location
(32.97309246176460000,-96.78379370121924000)
26-00094363
Service Request Number: 26-00094363 • Address: 415 N BOND AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00094363
Address
415 N BOND AVE, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:41:16.000
Update Date
2026-03-09T11:53:38.000
Closed Date
2026-03-09T11:53:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500cs00001aaeePAAQ
Lat Location
(32.74824128244130000,-96.90899829621651000)
22-00379892
Service Request Number: 22-00379892 • Address: 6140 DAVENPORT RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00379892
Address
6140 DAVENPORT RD, DALLAS, TX, 75248
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-06T23:59:00.000
Status
Closed
Created Date
2022-09-01T14:02:35.000
Update Date
2023-06-08T03:04:02.000
Closed Date
2022-09-01T16:31:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000003RwVxAAK
Lat Location
(32.97604045383345000,-96.79958993907460000)
20-00996088
Service Request Number: 20-00996088 • Address: 2806 MODESTO DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
20-00996088
Address
2806 MODESTO DR, DALLAS, TX, 75227
City Council District
5
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2020-10-12T23:59:00.000
Status
Closed
Created Date
2020-10-05T09:08:24.000
Update Date
2023-06-09T04:01:38.000
Closed Date
2020-10-07T09:06:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ZlQzYAAV
Lat Location
(32.75931139371859000,-96.69187967935684000)
26-00094746
Service Request Number: 26-00094746 • Address: 7611 QUEENSFERRY LN, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00094746
Address
7611 QUEENSFERRY LN, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-09T14:05:07.000
Update Date
2026-03-09T14:05:13.000
Closed Date
2026-03-09T14:05:07.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001adewSAAQ
Lat Location
(32.98045201000370000,-96.77616743246189000)
26-00093753
Service Request Number: 26-00093753 • Address: PEAVY RD & GROSS RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00093753
Address
PEAVY RD & GROSS RD, DALLAS, TX, 75228
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:52:24.000
Update Date
2026-03-09T10:41:41.000
Closed Date
2026-03-09T10:41:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aVNBDAA4
Lat Location
(32.81501131560332000,-96.68442342915397000)
25-00467307
Service Request Number: 25-00467307 • Address: 4001 PRES GEORGE BUSH TPKE WB, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00467307
Address
4001 PRES GEORGE BUSH TPKE WB, DALLAS, TX, 75287
City Council District
12
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-09T23:59:00.000
Status
Closed
Created Date
2025-09-25T16:13:08.000
Update Date
2025-09-25T19:59:19.000
Closed Date
2025-09-25T19:59:04.000
Outcome
Work in progress close
Priority
Standard
Method Received Description
API
Unique Key
500cs0000135BLdAAM
Lat Location
(33.01305547396593000,-96.84351548202937000)
23-00210444
Service Request Number: 23-00210444 • Department: Dallas Animal Services • Service Request Type: Animal Aggressive Behavior - DAS
Service Request Number
23-00210444
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T10:28:47.000
Update Date
2023-06-07T01:11:37.000
Closed Date
2023-05-14T12:29:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c22iAAA
Lat Location
(,)
22-00153081
Service Request Number: 22-00153081 • Address: 2546 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00153081
Address
2546 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-20T23:59:00.000
Status
Closed
Created Date
2022-04-19T16:59:20.000
Update Date
2023-06-08T23:05:38.000
Closed Date
2022-04-19T18:14:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001soOeAAI
Lat Location
(32.70015938225687000,-96.78020681927413000)
25-00185197
Service Request Number: 25-00185197 • Address: 5004 LIVE OAK ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00185197
Address
5004 LIVE OAK ST, DALLAS, TX, 75206
City Council District
2
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-01T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-04-23T22:39:57.000
Update Date
2025-05-01T07:52:37.000
Closed Date
2025-05-01T07:52:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRgycAAC
Lat Location
(32.80438101156451600,-96.77014256642340000)
22-00074879
Service Request Number: 22-00074879 • Address: 14121 SCARLET DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00074879
Address
14121 SCARLET DR, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-04T00:59:00.000
Status
Closed
Created Date
2022-02-28T14:03:32.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-02-28T14:15:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001SlBUAA0
Lat Location
(32.69029727911648600,-96.57057103361407000)
26-00087162
Service Request Number: 26-00087162 • Address: 3299 S POLK ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00087162
Address
3299 S POLK ST, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T14:23:36.000
Update Date
2026-03-09T08:55:09.000
Closed Date
2026-03-09T08:55:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZiZS1AAN
Lat Location
(32.70385537310847500,-96.84033163820742000)
26-00093567
Service Request Number: 26-00093567 • Address: 4618 REIGER AVE, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
26-00093567
Address
4618 REIGER AVE, DALLAS, TX, 75246
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T20:57:28.000
Update Date
2026-03-09T13:54:32.000
Closed Date
2026-03-09T13:54:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aTgzVAAS
Lat Location
(32.79376335718654000,-96.76763798741110000)
22-00545452
Service Request Number: 22-00545452 • Address: 718 RAYENELL AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00545452
Address
718 RAYENELL AVE, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-16T16:52:36.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-16T17:01:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004UDA1AAO
Lat Location
(32.72494703896326000,-96.70594311414268000)
22-00275247
Service Request Number: 22-00275247 • Address: 409 E 9TH ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
22-00275247
Address
409 E 9TH ST, DALLAS, TX, 75203
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-30T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:01:44.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-03T17:13:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002jnHRAAY
Lat Location
(32.74837562569246000,-96.81943674249789000)
24-00492183
Service Request Number: 24-00492183 • Address: 11221 LOCHWOOD BLVD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00492183
Address
11221 LOCHWOOD BLVD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-18T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:38:52.000
Update Date
2024-10-10T14:14:02.000
Closed Date
2024-10-10T14:14:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CxWxqAAF
Lat Location
(32.84830972739866000,-96.68752511194836000)
26-00206228
Service Request Number: 26-00206228 • Address: 7110 CORONADO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00206228
Address
7110 CORONADO AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-13T20:46:25.000
Update Date
2026-05-15T11:04:17.000
Closed Date
2026-05-15T11:04:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001orRG5AAM
Lat Location
(32.81121688855828500,-96.73562833789930000)
22-00275288
Service Request Number: 22-00275288 • Address: 5304 LAUREL BRANCH DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00275288
Address
5304 LAUREL BRANCH DR, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-07T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:16:19.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-08T17:52:52.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jo9iAAA
Lat Location
(32.82833323871836500,-96.81946746087112000)
22-00292277
Service Request Number: 22-00292277 • Address: 3130 STAG RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00292277
Address
3130 STAG RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:55:01.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-18T14:56:54.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qfT4AAI
Lat Location
(32.69427221830651000,-96.76409915799417000)
25-00343239
Service Request Number: 25-00343239 • Address: 5124 BOURQUIN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00343239
Address
5124 BOURQUIN ST, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-07-18T23:59:00.000
Status
Closed
Created Date
2025-07-16T23:01:33.000
Update Date
2025-07-18T12:30:42.000
Closed Date
2025-07-18T12:30:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000qxlMmAAI
Lat Location
(32.76498716203773400,-96.73631024078705000)
24-00521533
Service Request Number: 24-00521533 • Address: 2404 PENNSYLVANIA AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00521533
Address
2404 PENNSYLVANIA AVE, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-31T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-10-28T09:32:00.000
Update Date
2024-10-28T11:12:48.000
Closed Date
2024-10-28T11:12:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000G3U8QAAV
Lat Location
(32.76365015575504500,-96.77116367452611000)
23-00319214
Service Request Number: 23-00319214 • Address: 1726 HOUGHTON RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00319214
Address
1726 HOUGHTON RD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-13T23:59:00.000
Status
Closed
Created Date
2023-07-12T15:21:51.000
Update Date
2023-07-12T17:57:29.000
Closed Date
2023-07-12T17:57:29.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005uZMDAA2
Lat Location
(32.74195626003860000,-96.69408422455952000)
21-00910085
Service Request Number: 21-00910085 • Address: 603 NEWELL AVE, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
21-00910085
Address
603 NEWELL AVE, DALLAS, TX, 75223
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-10-19T23:59:00.000
Status
Closed
Created Date
2021-10-18T09:29:14.000
Update Date
2023-06-09T00:14:31.000
Closed Date
2021-10-18T12:01:52.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000sVXZjAAO
Lat Location
(32.80647800024569000,-96.74225342217677000)
22-00292217
Service Request Number: 22-00292217 • Address: 4128 HIGH SUMMIT DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
22-00292217
Address
4128 HIGH SUMMIT DR, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-18T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:30:48.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-15T17:08:29.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qdt4AAA
Lat Location
(32.91877852519828000,-96.84297883835306000)
23-00005089
Service Request Number: 23-00005089 • Address: 702 BETHPAGE AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00005089
Address
702 BETHPAGE AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-10T00:59:00.000
Status
Closed (Duplicate)
Created Date
2023-01-04T13:24:29.000
Update Date
2023-06-07T01:54:21.000
Closed Date
2023-01-06T17:47:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004g3rkAAA
Lat Location
(32.72453468458377000,-96.71073776332817000)
26-00073115
Service Request Number: 26-00073115 • Address: 4700 SYLVESTER ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00073115
Address
4700 SYLVESTER ST, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Guardrail - New - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed
Created Date
2026-02-24T08:37:20.000
Update Date
2026-03-09T12:03:45.000
Closed Date
2026-03-09T11:51:39.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XuO7RAAV
Lat Location
(32.81225083177569000,-96.82664553953181000)
23-00562228
Service Request Number: 23-00562228 • Address: 3855 BRANCHFIELD DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00562228
Address
3855 BRANCHFIELD DR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-12-14T10:20:23.000
Status
Closed
Created Date
2023-12-13T10:20:23.000
Update Date
2023-12-13T10:20:27.000
Closed Date
2023-12-13T10:20:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006qeVjAAI
Lat Location
(32.83693023693482600,-96.73212813919143000)
24-00186140
Service Request Number: 24-00186140 • Address: 4112 SHADOW GABLES DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00186140
Address
4112 SHADOW GABLES DR, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-05-06T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-04-22T08:57:57.000
Update Date
2024-04-23T08:38:10.000
Closed Date
2024-04-23T08:38:09.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000007jHqSAAU
Lat Location
(32.99547633983464000,-96.83980047167448000)
25-00585868
Service Request Number: 25-00585868 • Address: 4933 RAMONA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00585868
Address
4933 RAMONA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-15T12:53:55.000
Update Date
2026-03-09T15:26:06.000
Closed Date
2026-03-09T15:26:05.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JstorAAB
Lat Location
(32.68623051160576400,-96.79783440940967000)
24-00060950
Service Request Number: 24-00060950 • Address: 600 COMAL ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
24-00060950
Address
600 COMAL ST, DALLAS, TX, 75203
City Council District
1
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-22T00:59:00.000
Status
Closed
Created Date
2024-02-07T19:41:01.000
Update Date
2024-02-21T09:35:43.000
Closed Date
2024-02-21T09:35:42.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007DhIxAAK
Lat Location
(32.75714141247990000,-96.81562970069557000)
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