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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00105524
Service Request Number: 25-00105524 • Address: 9333 LEMMON SERV W, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
25-00105524
Address
9333 LEMMON SERV W, DALLAS, TX, 75209
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-08T18:59:00.000
Status
Closed
Created Date
2025-03-10T17:03:14.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-03-14T15:09:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y45iNAAR
Lat Location
(32.86009099858360000,-96.85489612319822000)
20-01191221
Service Request Number: 20-01191221 • Address: 11258 ASHWOOD DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
20-01191221
Address
11258 ASHWOOD DR, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-17T00:59:00.000
Status
Closed
Created Date
2020-12-09T15:46:28.000
Update Date
2023-06-09T03:18:05.000
Closed Date
2020-12-11T15:06:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bNNrSAAW
Lat Location
(32.68371438152166000,-96.63294260112046000)
23-00129853
Service Request Number: 23-00129853 • Address: 1658 NOB HILL RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00129853
Address
1658 NOB HILL RD, DALLAS, TX, 75208
City Council District
1
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - DEV
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-04-05T23:59:00.000
Status
Closed
Created Date
2023-03-22T16:21:23.000
Update Date
2023-06-07T01:30:18.000
Closed Date
2023-04-03T07:58:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005LKVvAAO
Lat Location
(32.76511513595098000,-96.83759971317379000)
21-00289971
Service Request Number: 21-00289971 • Address: CENTRE ST & S POLK ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00289971
Address
CENTRE ST & S POLK ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-04-02T23:59:00.000
Status
Closed
Created Date
2021-04-01T08:37:01.000
Update Date
2023-06-09T01:52:37.000
Closed Date
2021-04-01T15:33:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jEiyIAAS
Lat Location
(32.74231955706584000,-96.83944585797516000)
22-00257795
Service Request Number: 22-00257795 • Address: 2821 ELM ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
22-00257795
Address
2821 ELM ST, DALLAS, TX, 75226
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-18T01:02:05.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-08-16T11:09:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002clCiAAI
Lat Location
(32.78486775391371000,-96.78341807410108000)
24-00060926
Service Request Number: 24-00060926 • Address: 9600 GOLF LAKES TRL, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00060926
Address
9600 GOLF LAKES TRL, DALLAS, TX, 75231
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-09T00:59:00.000
Status
Closed
Created Date
2024-02-07T19:11:49.000
Update Date
2024-02-07T20:33:50.000
Closed Date
2024-02-07T20:33:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007DfqJAAS
Lat Location
(32.87873192224398000,-96.76819469482918000)
25-00261909
Service Request Number: 25-00261909 • Address: 5153 GOODWIN AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00261909
Address
5153 GOODWIN AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-03T17:57:20.000
Update Date
2025-06-05T15:02:26.000
Closed Date
2025-06-05T15:02:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000kMxyEAAS
Lat Location
(32.82360681023198000,-96.78293294321166000)
26-00110822
Service Request Number: 26-00110822 • Address: 4216 ABBOTT AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00110822
Address
4216 ABBOTT AVE, DALLAS, TX, 75205
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-18T15:56:30.000
Update Date
2026-03-18T20:06:11.000
Closed Date
2026-03-18T20:06:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001cbFjHAAU
Lat Location
(32.81853963706165400,-96.79615456920403000)
21-00289750
Service Request Number: 21-00289750 • Address: 3136 DAHLIA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00289750
Address
3136 DAHLIA DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2021-05-01T23:59:00.000
Status
Closed
Created Date
2021-04-01T07:14:37.000
Update Date
2023-06-09T01:52:35.000
Closed Date
2021-04-02T23:00:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jEh8cAAC
Lat Location
(32.69862933260494000,-96.76577802981068000)
25-00006394
Service Request Number: 25-00006394 • Address: 12541 EXECUTIVE DR, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
25-00006394
Address
12541 EXECUTIVE DR, DALLAS, TX, 75238
City Council District
9
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-30T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-12-30T08:41:31.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-01-06T10:34:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000PFskrAAD
Lat Location
(32.86491448026054500,-96.67905420139044000)
26-00069152
Service Request Number: 26-00069152 • Address: 3514 FONTANA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00069152
Address
3514 FONTANA DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-26T00:59:00.000
Status
Closed
Created Date
2026-02-20T16:09:36.000
Update Date
2026-03-09T08:14:11.000
Closed Date
2026-03-09T08:14:10.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XNi8EAAT
Lat Location
(32.86910404772779000,-96.86067433237528000)
23-00404607
Service Request Number: 23-00404607 • Address: GASTON AVE & N PAULUS AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00404607
Address
GASTON AVE & N PAULUS AVE, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-09-06T23:59:00.000
Status
Closed
Created Date
2023-08-30T10:49:17.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2023-09-06T12:26:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006CWxXAAW
Lat Location
(32.81232104746577000,-96.75467884266561000)
26-00177421
Service Request Number: 26-00177421 • Address: 808 KELSO DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00177421
Address
808 KELSO DR, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed
Created Date
2026-04-27T14:53:48.000
Update Date
2026-04-29T09:52:36.000
Closed Date
2026-04-29T09:52:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001kz005AAA
Lat Location
(32.73784943672572000,-96.92281563826349000)
22-00194348
Service Request Number: 22-00194348 • Address: 4172 N CENTRAL SERV NB, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
22-00194348
Address
4172 N CENTRAL SERV NB, DALLAS, TX, 75204
City Council District
2
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-06-03T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-05-12T13:48:16.000
Update Date
2023-06-08T23:07:26.000
Closed Date
2022-05-12T15:15:12.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000028p2lAAA
Lat Location
(32.81480384973153000,-96.78923626470545000)
26-00174877
Service Request Number: 26-00174877 • Address: 1110 S BUCKNER BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00174877
Address
1110 S BUCKNER BLVD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-25T16:16:24.000
Update Date
2026-05-15T14:53:16.000
Closed Date
2026-05-15T14:53:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001kgixhAAA
Lat Location
(32.73105666283654000,-96.68269696834200000)
26-00283853
Service Request Number: 26-00283853 • Address: 2606 SWISS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00283853
Address
2606 SWISS AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-29T01:17:55.000
Update Date
2026-06-29T02:43:06.000
Closed Date
2026-06-29T02:43:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001yyRblAAE
Lat Location
(32.78627350602497000,-96.78872350446306000)
24-00521642
Service Request Number: 24-00521642 • Address: 3902 VINEYARD DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00521642
Address
3902 VINEYARD DR, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-11-13T00:59:00.000
Status
Closed
Created Date
2024-10-28T09:59:56.000
Update Date
2024-10-29T13:29:15.000
Closed Date
2024-10-29T13:29:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000G3jNaAAJ
Lat Location
(32.78906067262238000,-96.87593571577092000)
26-00343582
Service Request Number: 26-00343582 • Address: 5605 SANTA FE AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00343582
Address
5605 SANTA FE AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-04T10:45:57.000
Update Date
2026-08-08T13:06:09.000
Closed Date
2026-08-06T13:05:04.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027AnX4AAK
Lat Location
(32.79957831742922000,-96.75431924364453000)
25-00552003
Service Request Number: 25-00552003 • Address: 12911 JUPITER RD, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
25-00552003
Address
12911 JUPITER RD, DALLAS, TX, 75238
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-18T15:38:01.000
Update Date
2026-01-08T13:32:35.000
Closed Date
2026-01-08T13:32:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001EmAsXAAV
Lat Location
(32.87169379197243000,-96.68334922506858000)
21-00588819
Service Request Number: 21-00588819 • Address: 9016 PLANO RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00588819
Address
9016 PLANO RD, DALLAS, TX, 75238
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-07-19T23:59:00.000
Status
Closed
Created Date
2021-06-25T16:26:12.000
Update Date
2023-06-12T01:09:06.000
Closed Date
2021-07-12T15:10:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000nQoWRAA0
Lat Location
(32.87053597051726000,-96.70020363407548000)
21-00267077
Service Request Number: 21-00267077 • Address: 12814 PANDORA DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00267077
Address
12814 PANDORA DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:58:10.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-29T15:00:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jChkoAAC
Lat Location
(32.87010183189991600,-96.68576969969806000)
22-00564875
Service Request Number: 22-00564875 • Address: 1509 REYNOLDSTON LN, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00564875
Address
1509 REYNOLDSTON LN, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T22:05:17.000
Update Date
2023-06-08T01:52:52.000
Closed Date
2023-01-05T16:36:44.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004cWTRAA2
Lat Location
(32.67681884402115600,-96.84597320354995000)
24-00311324
Service Request Number: 24-00311324 • Address: 2515 ABRAMS RD, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00311324
Address
2515 ABRAMS RD, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-27T08:30:54.000
Update Date
2024-07-18T15:52:41.000
Closed Date
2024-07-18T15:52:40.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000089mamAAA
Lat Location
(32.82060344349447000,-96.75304749356131000)
21-00235294
Service Request Number: 21-00235294 • Address: 1400 KEATS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00235294
Address
1400 KEATS DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-16T16:00:35.000
Update Date
2023-06-09T02:07:29.000
Closed Date
2021-03-16T16:03:42.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000ic5zxAAA
Lat Location
(32.73017794155265000,-96.88203874445317000)
24-00596175
Service Request Number: 24-00596175 • Address: MARSH LN & DURANGO DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00596175
Address
MARSH LN & DURANGO DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-12-19T00:59:00.000
Status
Closed
Created Date
2024-12-17T10:34:57.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-12-17T10:55:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000N8AhmAAF
Lat Location
(32.86737550332497000,-96.85622985880460000)
26-00088374
Service Request Number: 26-00088374 • Address: 3847 CASA DEL SOL LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00088374
Address
3847 CASA DEL SOL LN, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:44:49.000
Update Date
2026-03-09T09:37:41.000
Closed Date
2026-03-09T09:37:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zs8vBAAR
Lat Location
(32.85178426363203000,-96.65471113377625000)
26-00270470
Service Request Number: 26-00270470 • Address: 5339 BOWSER AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00270470
Address
5339 BOWSER AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-21T09:44:06.000
Update Date
2026-06-21T13:34:54.000
Closed Date
2026-06-21T13:34:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wsy3hAAA
Lat Location
(32.82674810508828500,-96.82118281427857000)
26-00148861
Service Request Number: 26-00148861 • Address: 7621 TEXRIDGE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00148861
Address
7621 TEXRIDGE DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T09:41:13.000
Update Date
2026-04-14T10:49:32.000
Closed Date
2026-04-14T10:49:18.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hCFWiAAO
Lat Location
(32.65612496759923000,-96.82431913625233000)
25-00138535
Service Request Number: 25-00138535 • Address: 3146 STOREY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00138535
Address
3146 STOREY LN, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-28T16:40:38.000
Update Date
2025-04-10T10:24:37.000
Closed Date
2025-04-10T10:24:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000akflAAAQ
Lat Location
(32.86404977880085500,-96.87194566261165000)
25-00053829
Service Request Number: 25-00053829 • Address: 7806 VILLAGE TRAIL DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00053829
Address
7806 VILLAGE TRAIL DR, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-06T14:51:02.000
Update Date
2025-02-18T15:31:15.000
Closed Date
2025-02-18T14:44:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TYUvqAAH
Lat Location
(32.94867454551665000,-96.77167799488810000)
23-00312319
Service Request Number: 23-00312319 • Address: 9016 BRETSHIRE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00312319
Address
9016 BRETSHIRE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T17:08:22.000
Update Date
2023-07-08T20:57:25.000
Closed Date
2023-07-08T20:57:24.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005t9ysAAA
Lat Location
(32.81120197871348400,-96.69477187934410000)
21-00951737
Service Request Number: 21-00951737 • Address: 2114 MOUNTAIN LAKE RD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00951737
Address
2114 MOUNTAIN LAKE RD, DALLAS, TX, 75224
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-03T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:31:26.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-12-11T16:48:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tR3lEAAS
Lat Location
(32.72123112371512000,-96.85389974358483000)
24-00080299
Service Request Number: 24-00080299 • Address: 9009 SOVEREIGN ROW, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
24-00080299
Address
9009 SOVEREIGN ROW, DALLAS, TX, 75247
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-20T13:10:49.000
Update Date
2024-02-21T11:55:42.000
Closed Date
2024-02-21T11:55:41.000
Priority
Emergency
Method Received Description
API
Unique Key
5008z000007IWwPAAW
Lat Location
(32.82062309482375000,-96.88737051442861000)
26-00307137
Service Request Number: 26-00307137 • Address: 1405 TAPERWICKE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00307137
Address
1405 TAPERWICKE DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-13T13:24:56.000
Update Date
2026-07-24T09:53:33.000
Closed Date
2026-07-24T09:53:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
AI Camera Detection
Unique Key
500cs000022DS9CAAW
Lat Location
(32.65201824925713000,-96.84389717632833000)
23-00199103
Service Request Number: 23-00199103 • Address: 1702 QUADRANGLE DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00199103
Address
1702 QUADRANGLE DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-02T10:12:42.000
Update Date
2023-06-07T00:58:42.000
Closed Date
2023-05-11T14:18:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005Y7EZAA0
Lat Location
(32.82743759431218000,-96.69150879173077000)
25-00164238
Service Request Number: 25-00164238 • Address: 3466 TIOGA ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00164238
Address
3466 TIOGA ST, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-04-15T18:59:00.000
Status
Closed
Created Date
2025-04-12T11:18:22.000
Update Date
2025-04-12T16:17:25.000
Closed Date
2025-04-12T16:16:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000cod8MAAQ
Lat Location
(32.66005842186266500,-96.76404005048983000)
26-00318141
Service Request Number: 26-00318141 • Address: 6914 ALTAIRE AVE, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00318141
Address
6914 ALTAIRE AVE, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-23T23:59:00.000
Status
Closed
Created Date
2026-07-20T10:19:33.000
Update Date
2026-07-24T15:50:13.000
Closed Date
2026-07-22T15:49:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000023iTwPAAU
Lat Location
(32.66455501664094000,-96.82114321792623000)
26-00051015
Service Request Number: 26-00051015 • Address: 6116 RAVENDALE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00051015
Address
6116 RAVENDALE LN, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-09T15:05:36.000
Update Date
2026-03-09T12:38:01.000
Closed Date
2026-03-09T12:38:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001UuX17AAF
Lat Location
(32.83820026438739000,-96.76074142004903000)
26-00093226
Service Request Number: 26-00093226 • Address: 2554 TALCO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00093226
Address
2554 TALCO DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:01:48.000
Update Date
2026-03-09T08:53:38.000
Closed Date
2026-03-09T08:53:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRsNFAA0
Lat Location
(32.68503752429141000,-96.77569549689026000)
23-00312387
Service Request Number: 23-00312387 • Address: 7828 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00312387
Address
7828 FERGUSON RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T18:43:43.000
Update Date
2023-07-12T11:06:05.000
Closed Date
2023-07-12T11:06:03.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005tAzRAAU
Lat Location
(32.80049550408911000,-96.71531880303706000)
24-00607524
Service Request Number: 24-00607524 • Address: 5137 MEADOW CREST DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00607524
Address
5137 MEADOW CREST DR, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-03-24T23:59:00.000
Status
Closed
Created Date
2024-12-26T12:52:41.000
Update Date
2025-01-16T15:57:46.000
Closed Date
2025-01-16T15:57:45.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000O5WFyAAN
Lat Location
(32.90380135523107000,-96.82051396226714000)
26-00207271
Service Request Number: 26-00207271 • Address: MARSH LN & TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00207271
Address
MARSH LN & TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-29T23:59:00.000
Status
Closed
Created Date
2026-05-14T12:50:28.000
Update Date
2026-05-15T08:06:01.000
Closed Date
2026-05-15T08:06:01.000
Outcome
Outside City Jurisdiction
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oznWNAAY
Lat Location
(33.00301218077267000,-96.85731279429876000)
26-00092490
Service Request Number: 26-00092490 • Address: BLACKBURN ST & MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00092490
Address
BLACKBURN ST & MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T15:37:29.000
Update Date
2026-03-09T08:46:32.000
Closed Date
2026-03-09T08:46:32.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMx7UAAS
Lat Location
(32.80874785983686000,-96.79586992669510000)
22-00248582
Service Request Number: 22-00248582 • Address: 634 W PAGE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00248582
Address
634 W PAGE AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-13T12:33:18.000
Update Date
2023-06-08T22:07:43.000
Closed Date
2022-07-03T14:24:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002RdqgAAC
Lat Location
(32.74005172342684500,-96.83280414982920000)
26-00184416
Service Request Number: 26-00184416 • Address: 11350 STRAIT LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00184416
Address
11350 STRAIT LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T06:13:30.000
Update Date
2026-05-15T05:50:48.000
Closed Date
2026-05-15T05:50:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m6NsDAAU
Lat Location
(32.90340299516015000,-96.82435499630263000)
24-00060934
Service Request Number: 24-00060934 • Address: 1833 ROBINGREEN LN, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00060934
Address
1833 ROBINGREEN LN, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-23T18:59:00.000
Status
Closed
Created Date
2024-02-07T19:20:49.000
Update Date
2024-02-08T10:59:30.000
Closed Date
2024-02-08T10:59:30.000
Outcome
Referred to Dallas Water Utilities
Priority
Standard
Method Received Description
API
Unique Key
5008z000007DgrAAAS
Lat Location
(32.65876247834161000,-96.84768809206899000)
25-00214370
Service Request Number: 25-00214370 • Address: 11147 HARRY HINES BLVD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00214370
Address
11147 HARRY HINES BLVD, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-06-24T09:33:48.000
Status
Closed
Created Date
2025-05-09T09:33:48.000
Update Date
2025-05-29T15:00:18.000
Closed Date
2025-05-29T15:00:18.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000gjuU7AAI
Lat Location
(32.88800346014024000,-96.88862149803536000)
23-00547515
Service Request Number: 23-00547515 • Address: 6616 GLESMAN ST, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00547515
Address
6616 GLESMAN ST, DALLAS, TX, 75232
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-12-05T00:59:00.000
Status
Closed
Created Date
2023-12-02T14:00:13.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-12-02T15:26:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006mLIiAAM
Lat Location
(32.66769842348928000,-96.83004774960190000)
24-00419588
Service Request Number: 24-00419588 • Address: 538 JONELLE AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00419588
Address
538 JONELLE AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-09-04T18:59:00.000
Status
Closed
Created Date
2024-08-28T19:04:35.000
Update Date
2024-08-31T08:11:36.000
Closed Date
2024-08-31T08:11:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000006RgxQAAS
Lat Location
(32.72066921837923600,-96.70886973693200000)
26-00264575
Service Request Number: 26-00264575 • Address: 3840 MT ROYAL ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00264575
Address
3840 MT ROYAL ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-25T23:59:00.000
Status
Closed
Created Date
2026-06-17T11:44:09.000
Update Date
2026-06-18T15:47:41.000
Closed Date
2026-06-18T15:47:40.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wBRNzAAO
Lat Location
(32.74526551393465500,-96.88163979823874000)
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