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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00099917
Service Request Number: 25-00099917 • Address: 1812 ABSHIRE LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00099917
Address
1812 ABSHIRE LN, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-10T23:59:00.000
Status
Closed
Created Date
2025-03-06T20:22:33.000
Update Date
2025-03-07T21:20:29.000
Closed Date
2025-03-07T21:20:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000XZvBiAAL
Lat Location
(32.81026964831098500,-96.68349960403106000)
26-00095102
Service Request Number: 26-00095102 • Address: 6310 BORDEAUX AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00095102
Address
6310 BORDEAUX AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:05:01.000
Update Date
2026-03-09T16:26:00.000
Closed Date
2026-03-09T16:25:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001afAB4AAM
Lat Location
(32.83407674748695000,-96.82446262974331000)
25-00097307
Service Request Number: 25-00097307 • Address: 415 AVENUE G, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00097307
Address
415 AVENUE G, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-07T00:59:00.000
Status
Closed
Created Date
2025-03-05T17:51:52.000
Update Date
2025-03-11T09:46:41.000
Closed Date
2025-03-11T09:43:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000XNWvRAAX
Lat Location
(32.74443931806884000,-96.79297306933165000)
25-00048877
Service Request Number: 25-00048877 • Address: 1 KINGSGATE CT, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
25-00048877
Address
1 KINGSGATE CT, DALLAS, TX, 75225
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-06T18:59:00.000
Status
Closed
Created Date
2025-02-04T11:06:42.000
Update Date
2025-02-05T15:20:48.000
Closed Date
2025-02-04T15:21:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TB2PDAA1
Lat Location
(32.87566521901370000,-96.77731670151007000)
22-00556935
Service Request Number: 22-00556935 • Address: 4502 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00556935
Address
4502 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:27:01.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-27T11:55:32.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000004Z5JtAAK
Lat Location
(32.82071491546052000,-96.81188898545150000)
23-00236645
Service Request Number: 23-00236645 • Address: 5814 GOLDENEYE LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00236645
Address
5814 GOLDENEYE LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:41:23.000
Update Date
2023-06-12T10:44:43.000
Closed Date
2023-06-12T10:44:42.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g85XAAQ
Lat Location
(32.65317440025150000,-96.97137200660944000)
22-00562014
Service Request Number: 22-00562014 • Address: 4623 WILDWOOD RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00562014
Address
4623 WILDWOOD RD, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-28T16:12:00.000
Update Date
2023-06-08T01:52:03.000
Closed Date
2022-12-29T15:01:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004bH2EAAU
Lat Location
(32.85831789806334000,-96.83426104845479000)
25-00004128
Service Request Number: 25-00004128 • Address: 4706 CHILTON DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00004128
Address
4706 CHILTON DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-01-07T18:59:00.000
Status
Closed
Created Date
2025-01-03T22:37:49.000
Update Date
2025-01-04T14:41:17.000
Closed Date
2025-01-04T14:41:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000P1gtFAAR
Lat Location
(32.78200522245677500,-96.71224185999043000)
26-00246451
Service Request Number: 26-00246451 • Address: MARVIN D LOVE FWY SB & S POLK ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00246451
Address
MARVIN D LOVE FWY SB & S POLK ST, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-07T12:27:43.000
Update Date
2026-06-18T14:42:28.000
Closed Date
2026-06-18T14:42:27.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001tqe1DAAQ
Lat Location
(32.69839352501679000,-96.84014531172296000)
24-00508562
Service Request Number: 24-00508562 • Address: 18023 WINDFLOWER WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00508562
Address
18023 WINDFLOWER WAY, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2024-11-05T00:59:00.000
Status
Closed
Created Date
2024-10-20T12:43:26.000
Update Date
2024-11-13T13:03:06.000
Closed Date
2024-11-13T13:03:05.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000EmkdBAAR
Lat Location
(32.99753922314313000,-96.80324507148430000)
26-00320458
Service Request Number: 26-00320458 • Address: CAMPBELL RD & PRESTON TRAIL DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00320458
Address
CAMPBELL RD & PRESTON TRAIL DR, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-19T23:59:00.000
Status
In Progress
Created Date
2026-07-21T12:09:38.000
Update Date
2026-07-24T15:01:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000242qK9AAI
Lat Location
(32.98394927117812600,-96.80620743526630000)
24-00435824
Service Request Number: 24-00435824 • Address: 2930 RESERVOIR ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00435824
Address
2930 RESERVOIR ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-08T11:37:22.000
Update Date
2024-09-23T15:57:54.000
Closed Date
2024-09-23T15:57:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000007njxxAAA
Lat Location
(32.71269680009773000,-96.90423866318288000)
25-00564405
Service Request Number: 25-00564405 • Address: 6947 TOPSFIELD DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00564405
Address
6947 TOPSFIELD DR, DALLAS, TX, 75231
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-12-02T00:59:00.000
Status
Closed
Created Date
2025-11-28T11:02:25.000
Update Date
2025-11-28T12:39:58.000
Closed Date
2025-11-28T12:39:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001GkxkvAAB
Lat Location
(32.87486447806513000,-96.73673705141135000)
25-00441948
Service Request Number: 25-00441948 • Address: 7011 CORONADO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00441948
Address
7011 CORONADO AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-11T16:05:39.000
Update Date
2025-09-30T16:20:21.000
Closed Date
2025-09-30T15:34:20.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000010nFexAAE
Lat Location
(32.81192398243403000,-96.73809433757557000)
24-00453607
Service Request Number: 24-00453607 • Address: 3535 W CLARENDON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00453607
Address
3535 W CLARENDON DR, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-19T18:59:00.000
Status
Closed
Created Date
2024-09-18T12:59:49.000
Update Date
2024-09-18T19:11:27.000
Closed Date
2024-09-18T19:11:27.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000009JtI9AAK
Lat Location
(32.73509228730247000,-96.87939557335113000)
24-00492182
Service Request Number: 24-00492182 • Address: 5727 FAIRWAY AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00492182
Address
5727 FAIRWAY AVE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:38:51.000
Update Date
2024-10-10T10:15:40.000
Closed Date
2024-10-10T10:15:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CxdWIAAZ
Lat Location
(32.77182204844390000,-96.72321852116652000)
25-00496772
Service Request Number: 25-00496772 • Address: 18936 PLATTE RIVER WAY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00496772
Address
18936 PLATTE RIVER WAY, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-13T23:55:16.000
Update Date
2025-10-20T13:31:10.000
Closed Date
2025-10-20T12:45:15.000
Priority
Standard
Method Received Description
API
Unique Key
500cs0000162C9EAAU
Lat Location
(33.01001590753368500,-96.86235682666067000)
26-00091665
Service Request Number: 26-00091665 • Address: 2807 LAPSLEY ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00091665
Address
2807 LAPSLEY ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T17:30:48.000
Update Date
2026-03-09T13:55:01.000
Closed Date
2026-03-09T13:55:00.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aGnPJAA0
Lat Location
(32.77553793044352000,-96.91176093693703000)
24-00343921
Service Request Number: 24-00343921 • Address: 5117 WOODSBORO LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00343921
Address
5117 WOODSBORO LN, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-17T23:59:00.000
Status
Closed
Created Date
2024-07-16T12:41:12.000
Update Date
2024-07-17T12:05:34.000
Closed Date
2024-07-17T12:05:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000001OdpIAAS
Lat Location
(32.68274620204882000,-96.81834403643673000)
23-00239938
Service Request Number: 23-00239938 • Address: 2140 S ST AUGUSTINE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00239938
Address
2140 S ST AUGUSTINE DR, DALLAS, TX, 75217
City Council District
8
Department
Planning & Development Department
Service Request Type
Building Permits Violation - DEV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-06-13T23:59:00.000
Status
Closed
Created Date
2023-05-30T14:50:45.000
Update Date
2023-06-07T01:04:51.000
Closed Date
2023-05-31T14:18:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005gdoJAAQ
Lat Location
(32.67515272485770000,-96.65619467089711000)
25-00231694
Service Request Number: 25-00231694 • Address: 2505 JORDAN VALLEY RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00231694
Address
2505 JORDAN VALLEY RD, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-07-24T23:59:00.000
Status
Closed
Created Date
2025-05-19T07:55:45.000
Update Date
2025-06-20T05:59:52.000
Closed Date
2025-06-20T05:59:41.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000i2RFiAAM
Lat Location
(32.67677457549620000,-96.62109467222324000)
24-00016925
Service Request Number: 24-00016925 • Address: 9096 NEWHALL ST, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00016925
Address
9096 NEWHALL ST, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-01-18T18:59:00.000
Status
Closed
Created Date
2024-01-11T21:14:49.000
Update Date
2024-01-22T09:26:35.000
Closed Date
2024-01-22T09:26:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000072Y2UAAU
Lat Location
(32.63785813491429600,-96.83846160625994000)
22-00073799
Service Request Number: 22-00073799 • Address: 2315 VAGAS ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00073799
Address
2315 VAGAS ST, DALLAS, TX, 75219
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-03T00:59:00.000
Status
Closed
Created Date
2022-02-27T17:04:38.000
Update Date
2023-06-08T23:36:37.000
Closed Date
2022-02-27T17:17:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001SQLiAAO
Lat Location
(32.80634358894260000,-96.82258020569472000)
26-00350910
Service Request Number: 26-00350910 • Address: 4628 COUNTRY CREEK DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00350910
Address
4628 COUNTRY CREEK DR, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T08:56:12.000
Update Date
2026-08-08T11:19:43.000
Closed Date
2026-08-08T11:19:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028JKyIAAW
Lat Location
(32.69783026027676000,-96.89880080963714000)
24-00492104
Service Request Number: 24-00492104 • Address: 903 HORIZON HILLS DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00492104
Address
903 HORIZON HILLS DR, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:07:14.000
Update Date
2024-10-16T11:00:42.000
Closed Date
2024-10-16T11:00:41.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cx0I1AAJ
Lat Location
(32.70066302376929000,-96.60142080955560000)
26-00149962
Service Request Number: 26-00149962 • Address: 1402 MOUNTAIN LAKE RD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00149962
Address
1402 MOUNTAIN LAKE RD, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T17:54:47.000
Update Date
2026-04-14T10:57:16.000
Closed Date
2026-04-14T10:57:02.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hLK45AAG
Lat Location
(32.72124714446220400,-96.84466276749482000)
21-00917019
Service Request Number: 21-00917019 • Address: 2436 S BELT LINE RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00917019
Address
2436 S BELT LINE RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-28T23:59:00.000
Status
Closed
Created Date
2021-10-21T22:39:50.000
Update Date
2023-06-09T00:07:34.000
Closed Date
2021-10-25T16:49:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000sonMoAAI
Lat Location
(32.66814826540850400,-96.61162019327448000)
23-00289762
Service Request Number: 23-00289762 • Address: 2727 COOMBSVILLE AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00289762
Address
2727 COOMBSVILLE AVE, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TRN
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-27T10:31:31.000
Status
Closed
Created Date
2023-06-26T10:31:39.000
Update Date
2023-06-26T10:55:13.000
Closed Date
2023-06-26T10:49:30.000
Outcome
Duplicate Request
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005ogX2AAI
Lat Location
(32.77578284021054600,-96.85761164907086000)
20-01023572
Service Request Number: 20-01023572 • Address: 3246 TOWER TRL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
20-01023572
Address
3246 TOWER TRL, DALLAS, TX, 75229
City Council District
13
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2020-10-19T23:59:00.000
Status
Closed
Created Date
2020-10-12T19:05:47.000
Update Date
2023-06-09T03:30:17.000
Closed Date
2020-10-19T07:26:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000aSkC1AAK
Lat Location
(32.90575027511917000,-96.86853906799790000)
22-00173023
Service Request Number: 22-00173023 • Address: 2520 CEDAR SPRINGS RD, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00173023
Address
2520 CEDAR SPRINGS RD, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-02T01:14:09.000
Update Date
2023-06-08T23:03:30.000
Closed Date
2022-05-02T01:17:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000227YBAAY
Lat Location
(32.79865769144165000,-96.80520848702370000)
26-00086660
Service Request Number: 26-00086660 • Address: 2349 KINGS RD, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00086660
Address
2349 KINGS RD, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T11:34:03.000
Update Date
2026-03-09T12:09:08.000
Closed Date
2026-03-09T11:22:52.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZeO2BAAV
Lat Location
(32.81179252796430000,-96.82736975249924000)
26-00091756
Service Request Number: 26-00091756 • Address: E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00091756
Address
E JEFFERSON BLVD & S MARSALIS AVE, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:40:01.000
Update Date
2026-03-09T10:36:06.000
Closed Date
2026-03-09T10:36:05.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aHacvAAC
Lat Location
(32.74728227506014000,-96.81563867822653000)
22-00498868
Service Request Number: 22-00498868 • Address: 2968 FOREST LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00498868
Address
2968 FOREST LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
Business Days
Overall Service Request Due Date
2022-12-24T00:59:00.000
Status
Closed
Created Date
2022-11-16T11:25:49.000
Update Date
2023-06-08T01:55:48.000
Closed Date
2022-11-19T12:34:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000049y2mAAA
Lat Location
(32.90937715616070000,-96.87769026334387000)
25-00128549
Service Request Number: 25-00128549 • Address: 5470 MILLER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00128549
Address
5470 MILLER AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-27T18:59:00.000
Status
Closed
Created Date
2025-03-24T11:09:26.000
Update Date
2025-03-26T16:53:30.000
Closed Date
2025-03-26T16:53:20.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000ZzcpCAAR
Lat Location
(32.82116593062303000,-96.77553135099448000)
21-00267029
Service Request Number: 21-00267029 • Address: 3313 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00267029
Address
3313 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:49:51.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T13:01:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jChT4AAK
Lat Location
(32.70807126235109000,-96.84412615292153000)
26-00077351
Service Request Number: 26-00077351 • Address: 3505 RUTZ ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00077351
Address
3505 RUTZ ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:50:03.000
Update Date
2026-02-27T17:51:10.000
Closed Date
2026-02-27T17:51:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YRwa7AAD
Lat Location
(32.78483846249330000,-96.84508904917958000)
25-00445896
Service Request Number: 25-00445896 • Address: 9280 WALNUT HILL LN, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00445896
Address
9280 WALNUT HILL LN, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2025-09-14T13:03:50.000
Update Date
2026-05-06T13:30:44.000
Closed Date
2026-05-06T13:30:32.000
Outcome
Work Order Issued
Priority
Standard
Method Received Description
API
Unique Key
500cs0000117JL0AAM
Lat Location
(32.87844325475690000,-96.73282803701376000)
21-00011666
Service Request Number: 21-00011666 • Address: 1822 ATLAS DR, DALLAS, TX, 75216 • City Council District: 3
Service Request Number
21-00011666
Address
1822 ATLAS DR, DALLAS, TX, 75216
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-05T16:39:04.000
Update Date
2023-06-09T02:59:32.000
Closed Date
2021-04-07T16:33:10.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000e1NcUAAU
Lat Location
(32.69107583053061000,-96.79571742169911000)
25-00105477
Service Request Number: 25-00105477 • Address: 2222 AKRON ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00105477
Address
2222 AKRON ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-21T16:45:28.000
Status
Closed
Created Date
2025-03-10T16:45:29.000
Update Date
2025-04-16T09:16:20.000
Closed Date
2025-04-16T09:16:20.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000Y46pdAAB
Lat Location
(32.77672457465819000,-96.85792011967622000)
25-00185170
Service Request Number: 25-00185170 • Address: 5167 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00185170
Address
5167 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-01T18:59:00.000
Status
Closed
Created Date
2025-04-23T21:55:47.000
Update Date
2025-04-29T08:27:54.000
Closed Date
2025-04-29T08:27:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRfmPAAS
Lat Location
(32.79261761955723400,-96.75568877552564000)
22-00028606
Service Request Number: 22-00028606 • Address: 15250 KLEBERG RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00028606
Address
15250 KLEBERG RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-26T18:42:13.000
Status
Closed
Created Date
2022-01-23T18:42:06.000
Update Date
2023-06-08T23:42:57.000
Closed Date
2022-01-23T23:17:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000wSDe2AAG
Lat Location
(32.65938444156796500,-96.59097986921138000)
21-00267004
Service Request Number: 21-00267004 • Address: 4306 SOUTHCREST RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00267004
Address
4306 SOUTHCREST RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:43:01.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-04-14T09:39:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jChGoAAK
Lat Location
(32.88129754377715000,-96.83626554856399000)
25-00552621
Service Request Number: 25-00552621 • Address: 8241 GOLDFIELD DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00552621
Address
8241 GOLDFIELD DR, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-14T00:59:00.000
Status
Closed
Created Date
2025-11-18T21:59:44.000
Update Date
2025-12-23T17:18:43.000
Closed Date
2025-12-23T17:18:34.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001EsFPhAAN
Lat Location
(32.70755578230649000,-96.68029611413584000)
24-00176818
Service Request Number: 24-00176818 • Address: 3037 MOJAVE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00176818
Address
3037 MOJAVE DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-17T14:30:26.000
Update Date
2024-04-29T14:58:51.000
Closed Date
2024-04-29T14:58:50.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007hEqRAAU
Lat Location
(32.65335326349275400,-96.77274047528743000)
21-00697140
Service Request Number: 21-00697140 • Address: 1300 STIRLING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00697140
Address
1300 STIRLING AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-08-11T23:59:00.000
Status
Closed
Created Date
2021-07-28T14:46:43.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2021-07-30T16:52:22.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oqGiXAAU
Lat Location
(32.73402613947093000,-96.80267118403556000)
26-00094357
Service Request Number: 26-00094357 • Address: 3726 MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00094357
Address
3726 MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T11:39:46.000
Update Date
2026-03-09T14:56:14.000
Closed Date
2026-03-09T14:56:14.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aaYNiAAM
Lat Location
(32.78265678294621000,-96.88128661090741000)
26-00076064
Service Request Number: 26-00076064 • Address: 3226 NOOR ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00076064
Address
3226 NOOR ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T14:57:40.000
Update Date
2026-03-09T16:18:03.000
Closed Date
2026-03-09T16:18:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YIKp0AAH
Lat Location
(32.70536057096171000,-96.88193587382776000)
26-00417529
Service Request Number: 26-00417529 • Address: 6013 FOX POINT TRL, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00417529
Address
6013 FOX POINT TRL, DALLAS, TX, 75249
City Council District
3
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-10-13T23:59:00.000
Status
In Progress
Created Date
2026-09-19T19:53:32.000
Update Date
2026-09-21T06:47:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002IcETFAA3
Lat Location
(32.65035423518497000,-96.97060823948787000)
25-00074240
Service Request Number: 25-00074240 • Address: 9226 ROYALPINE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00074240
Address
9226 ROYALPINE DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-02-21T18:59:00.000
Status
Closed
Created Date
2025-02-20T14:50:55.000
Update Date
2025-02-20T14:57:03.000
Closed Date
2025-02-20T14:57:01.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000VPP6HAAX
Lat Location
(32.86990173170385500,-96.72716860601365000)
26-00289188
Service Request Number: 26-00289188 • Address: 7281 VALLEY GLEN DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00289188
Address
7281 VALLEY GLEN DR, DALLAS, TX, 75228
City Council District
7
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-08-04T23:59:00.000
Status
Closed
Created Date
2026-07-01T13:23:34.000
Update Date
2026-08-11T12:12:11.000
Closed Date
2026-08-04T07:45:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ziTnUAAU
Lat Location
(32.79556682457871400,-96.72571611453436000)
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